Agency Information Collection Activities: Proposed Collection; Comment Request; Consumer Assistance Center, 30629-30630 [2021-12108]
Agencies
[Federal Register Volume 86, Number 109 (Wednesday, June 9, 2021)]
[Notices]
[Pages 30629-30630]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-12108]
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NATIONAL CREDIT UNION ADMINISTRATION
Agency Information Collection Activities: Proposed Collection;
Comment Request; Consumer Assistance Center
AGENCY: National Credit Union Administration (NCUA).
ACTION: Notice and request for comment.
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SUMMARY: The National Credit Union Administration (NCUA), as part of a
continuing effort to reduce paperwork and respondent burden, invites
the general public and other Federal agencies to comment on the
following extension of a currently approved collection, as required by
the Paperwork Reduction Act of 1995.
DATES: Written comments should be received on or before August 9, 2021
to be assured consideration.
ADDRESSES: Interested persons are invited to submit written comments on
the information collection to Mackie Malaka, National Credit Union
Administration, 1775 Duke Street, Suite 6060, Alexandria, Virginia
22314; Fax No. 703-519-8579; or email at [email protected].
FOR FURTHER INFORMATION CONTACT: Address requests for additional
information to Mackie Malaka at the address above or telephone 703-548-
2704.
SUPPLEMENTARY INFORMATION:
OMB Number: 3133-0200.
Title: Consumer Assistance Center.
Type of Review: Extension of a currently approved collection.
Abstract: The Dodd-Frank Wall Street Reform and Consumer Protection
Act (Dodd-Frank Act) (Pub. L. 111-203) authorizes the National Credit
Union Administration (NCUA) to accept and resolve member complaints.
NCUA has a centralized website for the intake of consumer inquiries and
complaints under the Consumer Assistance Center, via MyCreditUnion.gov.
The Consumer Assistance Center assists consumers with information about
federal financial consumer protection and share insurance matters and
assists in resolving disputes with credit unions. Consumers can make
inquiries or
[[Page 30630]]
submit a complaint electronically through the MyCreditUnion.gov
website. The on-line portal offers a template for consumers to use to
aid in identifying their concerns.
Affected Public: Individuals and Households; Private Sector: Not-
for-profit institutions.
Estimated No. of Respondents: 14,912.
Estimated No. of Responses per Respondent: 1.
Estimated Total Annual Responses: 14,912.
Estimated Burden Hours per Response: 0.15.
Estimated Total Annual Burden Hours: 2,209.
Reason for Change: Adjustment are being made to provide a current
accounting of respondents making inquiries or submissions under this
collection of information.
Request for Comments: Comments submitted in response to this notice
will be summarized and included in the request for Office of Management
and Budget approval. All comments will become a matter of public
record. The public is invited to submit comments concerning: (a)
Whether the collection of information is necessary for the proper
execution of the function of the agency, including whether the
information will have practical utility; (b) the accuracy of the
agency's estimate of the burden of the collection of information,
including the validity of the methodology and assumptions used; (c)
ways to enhance the quality, utility, and clarity of the information to
be collected; and (d) ways to minimize the burden of the collection of
the information on the respondents, including the use of automated
collection techniques or other forms of information technology.
By Melane Conyers-Ausbrooks, Secretary of the Board, the
National Credit Union Administration, on June 4, 2021.
Dated: June 4, 2021.
Mackie I. Malaka,
NCUA PRA Clearance Officer.
[FR Doc. 2021-12108 Filed 6-8-21; 8:45 am]
BILLING CODE 7535-01-P
