Agency Information Collection Activities; Submission for OMB Review; Comment Request; Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation), 28193-28194 [2021-10917]
Download as PDF
Federal Register / Vol. 86, No. 99 / Tuesday, May 25, 2021 / Notices
States is obligated to provide the
International Civil Aviation
Organization with financial and
statistical data on operations of U.S. air
carriers. Over 99 percent of the data
filed with ICAO is extracted from the
carriers’ Form 41 reports.
jbell on DSKJLSW7X2PROD with NOTICES
Carrier Fitness
Fitness determinations are made for
both new entrants and established U.S.
carriers proposing a substantial change
in operations. A portion of these
applications consists of an operating
plan for the first year (14 CFR part 204)
and an associated projection of revenues
and expenses. The carrier’s operating
costs, included in these projections, are
compared against the cost data in Form
41 for a carrier or carriers with the same
aircraft type and similar operating
characteristics. Such a review validates
the reasonableness of the carrier’s
operating plan.
Form 41 reports, particularly balance
sheet reports and cash flow statements,
play a major role in the identification of
vulnerable carriers. Data comparisons
are made between current and past
periods in order to assess the current
financial position of the carrier.
Financial trend lines are extended into
the future to analyze the continued
viability of the carrier. DOT reviews
three areas of a carrier’s operation: (1)
The qualifications of its management
team, (2) its disposition to comply with
laws and regulations, and (3) its
financial posture. DOT must determine
whether or not a carrier has sufficient
financial resources to conduct its
operations without imposing undue risk
on the traveling public. Moreover, once
a carrier is operating, DOT is required
to monitor its continuing fitness.
Senior DOT officials must be kept
fully informed as to all current and
developing economic issues affecting
the airline industry. In preparing
financial conditions reports or status
reports on a particular airline, financial
and traffic data are analyzed. Briefing
papers may use the same information.
Administrative Issues
The Confidential Information
Protection and Statistical Efficiency Act
of 2002 (44 U.S.C. 3501 note) requires
a statistical agency to clearly identify
information it collects for non-statistical
purposes. BTS hereby notifies the
respondents and the public that BTS
uses the information it collects under
this OMB approval for non-statistical
purposes including, but not limited to,
publication of both Respondent’s
identity and its data, submission of the
information to agencies outside BTS for
review, analysis and possible use in
VerDate Sep<11>2014
18:09 May 24, 2021
Jkt 253001
regulatory and other administrative
matters.
Issued in Washington, DC, on March 20,
2021.
William Chadwick, Jr.,
Director, Office of Airline Information,
Bureau of Transportation Statistics.
[FR Doc. 2021–11033 Filed 5–24–21; 8:45 am]
BILLING CODE 4910–9X–P
DEPARTMENT OF TRANSPORTATION
Bureau of Transportation Statistics
[Docket: DOT–OST–2014–0031 BTS
Paperwork Reduction Notice]
Agency Information Collection;
Activity Under OMB Review; Report of
Extension of Credit to Political
Candidates
Office of the Assistant
Secretary for Research and Technology
(OST–R), Bureau of Transportation
Statistics (BTS), Department of
Transportation.
ACTION: Notice.
AGENCY:
In compliance with the
Paperwork Reduction Act of 1995,
Public Law 104–13 (44 U.S.C. 3501 et
seq.), this notice announces that the
Information Collection Request,
abstracted below, is being forwarded to
the Office of Management and Budget
for extension of currently approved
reporting requirement. A Federal
Register Notice with a 60-day comment
period was published on March 11,
2021 (86 FR 13967). No comments were
received.
DATES: Written comments should be
submitted by June 24, 2021.
FOR FURTHER INFORMATION CONTACT: Jeff
Gorham, Office of Airline Information,
RTS–42, Room E34, OST–R, BTS, 1200
New Jersey Avenue SE, Washington, DC
20590–0001, Telephone Number (202)
366–4406, Fax Number (202) 366–3383
or Email jeff.gorham@dot.gov.
Comments: Written comments and
recommendations for the proposed
information collection should be sent
within 30 days of publication of this
notice to www.reginfo.gov/public/do/
PRAMain. Find this particular
information collection by selecting
‘‘Currently under 30-day Review—Open
for Public Comments’’ or by using the
search function.
SUPPLEMENTARY INFORMATION:
OMB Approval No.: 2138–0016.
Title: Report of Extension of Credit to
Political Candidates.
Form No.: 183.
Type of Review: Extension of a
currently approved reporting
requirement.
SUMMARY:
PO 00000
Frm 00141
Fmt 4703
Sfmt 4703
28193
Respondents: Certificated air carriers.
Number of Respondents: 2 (Monthly
Average).
Number of Responses: 24.
Estimated Time per Response: 1 hour.
Total Annual Burden: 24 hours.
Needs and Uses: The Department uses
this form as the means to fulfill its
obligation under the Federal Election
Campaign Act of 1971 (the Act). The
Act’s legislative history indicates that
one of its statutory goals is to prevent
candidates for Federal political office
from incurring large amounts of
unsecured debt with regulated
transportation companies (e.g., airlines).
This information collection allows the
Department to monitor and disclose the
amount of unsecured credit extended by
airlines to candidates for Federal office.
All certificated air carriers are required
to submit this information.
The Confidential Information
Protection and Statistical Efficiency Act
of 2002 (44 U.S.C. 3501 note), requires
a statistical agency to clearly identify
information it collects for non-statistical
purposes. BTS hereby notifies the
respondents and the public that BTS
uses the information it collects under
this OMB approval for non-statistical
purposes including, but not limited to,
publication of both Respondent’s
identity and its data, and submission of
the information to agencies outside BTS
for review, analysis and possible use in
regulatory and other administrative
matters.
Comments are invited on whether the
proposed retention of records is
necessary for the proper performance of
the functions of the Department of
Transportation.
Issued in Washington, DC, on May 20,
2021.
William Chadwick, Jr.,
Director, Office of Airline Information,
Bureau of Transportation Statistics.
[FR Doc. 2021–11037 Filed 5–24–21; 8:45 am]
BILLING CODE 4910–9X–P
DEPARTMENT OF THE TREASURY
Agency Information Collection
Activities; Submission for OMB
Review; Comment Request; Generic
Clearance for Improving Customer
Experience (OMB Circular A–11,
Section 280 Implementation)
Departmental Offices,
Department of the Treasury.
ACTION: Notice.
AGENCY:
The Department of the
Treasury will submit the following
information collection requests to the
Office of Management and Budget
SUMMARY:
E:\FR\FM\25MYN1.SGM
25MYN1
28194
Federal Register / Vol. 86, No. 99 / Tuesday, May 25, 2021 / Notices
jbell on DSKJLSW7X2PROD with NOTICES
(OMB) for review and clearance in
accordance with the Paperwork
Reduction Act of 1995, on or after the
date of publication of this notice. The
public is invited to submit comments on
these requests.
DATES: Comments should be received on
or before June 24, 2021 to be assured of
consideration.
ADDRESSES: Written comments and
recommendations for the proposed
information collection should be sent
within 30 days of publication of this
notice to www.reginfo.gov/public/do/
PRAMain. Find this particular
information collection by selecting
‘‘Currently under 30-day Review—Open
for Public Comments’’ or by using the
search function.
FOR FURTHER INFORMATION CONTACT:
Copies of the submissions may be
obtained from Spencer W. Clark by
emailing PRA@treasury.gov, calling
(202) 927–5331, or viewing the entire
information collection request at
www.reginfo.gov.
SUPPLEMENTARY INFORMATION:
Bureau of the Fiscal Service (BFS)
Title: Generic Clearance for Improving
Customer Experience (OMB Circular A–
11, Section 280 Implementation).
OMB Control Number: 1530–NEW.
Type of Review: Request for a new
OMB Control Number.
Description: On September 11, 1993,
President Clinton issued Executive
Order 12862, ‘‘Setting Customer Service
Standards’’ which clearly define his
vision that the Federal agencies will put
the people first. Executive Order 12862
directs Federal agencies to provide
service to the public that matches or
exceeds the best service available in the
private sector. Section 1(b) of Executive
Order 12862 requires government
agencies to ‘‘survey customers to
determine the kind and quality of
services they want and their level of
satisfaction with existing services’’ and
Section 1(e) requires agencies ‘‘survey
front-line employees on barriers to, and
ideas for, matching the best in
business.’’
On March 30, 2016, President Obama
established the Core Federal Services
Council, which again emphasized the
need to deliver world-class customer
service to the American people. The
Council, composed of the major highvolume, high-impact Federal programs
that provide transactional services
directly to the public, were encouraged
‘‘to improve the customer experience by
using public and private sector
management best practices, such as
conducting self-assessments and
journey mapping, collecting
VerDate Sep<11>2014
18:09 May 24, 2021
Jkt 253001
transactional feedback data, and sharing
such data with frontline and other
staff.’’
In March 2018, the Administration of
President Trump launched the
President’s Management Agenda (PMA)
and established new Cross-Agency
Priority (CAP) Goals. Excellent service
was established as a core component of
the mission, service, stewardship model
that frames the entire PMA, embedding
a customer-focused approach in all of
the PMA’s initiatives. This model was
also included in the 2018 update of the
Federal Performance Framework in
Circular A–11, ensuring ‘excellent
service’ as a focus in future agency
strategic planning efforts. The PMA
included a CAP Goal on Improving
Customer Experience with Federal
Services, with a primary strategy to
drive improvements within 25 of the
nation’s highest impact programs. This
effort is supported by an interagency
team and guidance in Circular A–11
requiring the collection of customer
feedback data and increasing the use of
industry best practices to conduct
customer research.
These Presidential actions and
requirements establish an ongoing
process of collecting customer insights
and using them to improve services.
This new request will enable the Bureau
of the Fiscal Service (hereafter ‘‘the
Agency’’) to act in accordance with
OMB Circular A–11 Section 280 to
ultimately transform the experience of
its customers to improve both efficiency
and mission delivery, and increase
accountability by communicating about
these efforts with the public.
Form: None.
Affected Public: Individuals or
households, Private Sector, State, Local
and Tribal Governments.
Estimated Number of Respondents:
2,001,550.
Frequency of Response: Once, On
occasion.
Estimated Total Number of Annual
Responses: 2,001,550.
Estimated Time per Response: Varies
from 3–90 minutes.
Estimated Total Annual Burden
Hours: 101,125.
Authority: 44 U.S.C. 3501 et seq.
Dated: May 19, 2021.
Spencer W. Clark,
Treasury PRA Clearance Officer.
[FR Doc. 2021–10917 Filed 5–24–21; 8:45 am]
BILLING CODE 4810–AS–P
PO 00000
Frm 00142
Fmt 4703
Sfmt 4703
DEPARTMENT OF THE TREASURY
Agency Information Collection
Activities; Submission for OMB
Review; Comment Request; Treasury
International Capital
Departmental Offices, U.S.
Department of the Treasury.
ACTION: Notice.
AGENCY:
The Department of the
Treasury will submit the following
information collection requests to the
Office of Management and Budget
(OMB) for review and clearance in
accordance with the Paperwork
Reduction Act of 1995, on or after the
date of publication of this notice. The
public is invited to submit comments on
this request.
DATES: Comments must be received on
or before June 24, 2021.
ADDRESSES: Written comments and
recommendations for the proposed
information collection should be sent
within 30 days of publication of this
notice to www.reginfo.gov/public/do/
PRAMain. Find this particular
information collection by selecting
‘‘Currently under 30-day Review—Open
for Public Comments’’ or by using the
search function.
FOR FURTHER INFORMATION CONTACT:
Copies of the submissions may be
obtained from Molly Stasko by emailing
PRA@treasury.gov, calling (202) 622–
8922, or viewing the entire information
collection request at www.reginfo.gov.
SUPPLEMENTARY INFORMATION:
Title: Treasury International Capital
Form SLT, ‘‘Aggregate Holdings,
Purchases and Sales, and Fair Value
Changes of Long-Term Securities by
U.S. and Foreign Residents.’’
OMB Control Number: 1505–0235.
Type of Review: Revision of a
currently approved collection.
Description: Form SLT is part of the
Treasury International Capital (TIC)
reporting system, which is required by
law (22 U.S.C. 286f; 22 U.S.C. 3103; E.O.
10033; 31 CFR 128), and is designed to
collect timely information on
international portfolio capital
movements. Form SLT is a monthly
report on cross-border portfolio
investment in long-term marketable
securities by U.S. and foreign residents.
This information is used by the U.S.
Government in the formulation of
international financial and monetary
policies and for the preparation of the
U.S. balance of payments accounts and
the U.S. international investment
position.
Current Actions: (1) Justification: One
important aim of this revision of the
SUMMARY:
E:\FR\FM\25MYN1.SGM
25MYN1
Agencies
[Federal Register Volume 86, Number 99 (Tuesday, May 25, 2021)]
[Notices]
[Pages 28193-28194]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-10917]
=======================================================================
-----------------------------------------------------------------------
DEPARTMENT OF THE TREASURY
Agency Information Collection Activities; Submission for OMB
Review; Comment Request; Generic Clearance for Improving Customer
Experience (OMB Circular A-11, Section 280 Implementation)
AGENCY: Departmental Offices, Department of the Treasury.
ACTION: Notice.
-----------------------------------------------------------------------
SUMMARY: The Department of the Treasury will submit the following
information collection requests to the Office of Management and Budget
[[Page 28194]]
(OMB) for review and clearance in accordance with the Paperwork
Reduction Act of 1995, on or after the date of publication of this
notice. The public is invited to submit comments on these requests.
DATES: Comments should be received on or before June 24, 2021 to be
assured of consideration.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: Copies of the submissions may be
obtained from Spencer W. Clark by emailing [email protected], calling
(202) 927-5331, or viewing the entire information collection request at
www.reginfo.gov.
SUPPLEMENTARY INFORMATION:
Bureau of the Fiscal Service (BFS)
Title: Generic Clearance for Improving Customer Experience (OMB
Circular A-11, Section 280 Implementation).
OMB Control Number: 1530-NEW.
Type of Review: Request for a new OMB Control Number.
Description: On September 11, 1993, President Clinton issued
Executive Order 12862, ``Setting Customer Service Standards'' which
clearly define his vision that the Federal agencies will put the people
first. Executive Order 12862 directs Federal agencies to provide
service to the public that matches or exceeds the best service
available in the private sector. Section 1(b) of Executive Order 12862
requires government agencies to ``survey customers to determine the
kind and quality of services they want and their level of satisfaction
with existing services'' and Section 1(e) requires agencies ``survey
front-line employees on barriers to, and ideas for, matching the best
in business.''
On March 30, 2016, President Obama established the Core Federal
Services Council, which again emphasized the need to deliver world-
class customer service to the American people. The Council, composed of
the major high-volume, high-impact Federal programs that provide
transactional services directly to the public, were encouraged ``to
improve the customer experience by using public and private sector
management best practices, such as conducting self-assessments and
journey mapping, collecting transactional feedback data, and sharing
such data with frontline and other staff.''
In March 2018, the Administration of President Trump launched the
President's Management Agenda (PMA) and established new Cross-Agency
Priority (CAP) Goals. Excellent service was established as a core
component of the mission, service, stewardship model that frames the
entire PMA, embedding a customer-focused approach in all of the PMA's
initiatives. This model was also included in the 2018 update of the
Federal Performance Framework in Circular A-11, ensuring `excellent
service' as a focus in future agency strategic planning efforts. The
PMA included a CAP Goal on Improving Customer Experience with Federal
Services, with a primary strategy to drive improvements within 25 of
the nation's highest impact programs. This effort is supported by an
interagency team and guidance in Circular A-11 requiring the collection
of customer feedback data and increasing the use of industry best
practices to conduct customer research.
These Presidential actions and requirements establish an ongoing
process of collecting customer insights and using them to improve
services. This new request will enable the Bureau of the Fiscal Service
(hereafter ``the Agency'') to act in accordance with OMB Circular A-11
Section 280 to ultimately transform the experience of its customers to
improve both efficiency and mission delivery, and increase
accountability by communicating about these efforts with the public.
Form: None.
Affected Public: Individuals or households, Private Sector, State,
Local and Tribal Governments.
Estimated Number of Respondents: 2,001,550.
Frequency of Response: Once, On occasion.
Estimated Total Number of Annual Responses: 2,001,550.
Estimated Time per Response: Varies from 3-90 minutes.
Estimated Total Annual Burden Hours: 101,125.
Authority: 44 U.S.C. 3501 et seq.
Dated: May 19, 2021.
Spencer W. Clark,
Treasury PRA Clearance Officer.
[FR Doc. 2021-10917 Filed 5-24-21; 8:45 am]
BILLING CODE 4810-AS-P