Agency Information Collection Activities; Submission for OMB Review; Comment Request; Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation), 28193-28194 [2021-10917]

Download as PDF Federal Register / Vol. 86, No. 99 / Tuesday, May 25, 2021 / Notices States is obligated to provide the International Civil Aviation Organization with financial and statistical data on operations of U.S. air carriers. Over 99 percent of the data filed with ICAO is extracted from the carriers’ Form 41 reports. jbell on DSKJLSW7X2PROD with NOTICES Carrier Fitness Fitness determinations are made for both new entrants and established U.S. carriers proposing a substantial change in operations. A portion of these applications consists of an operating plan for the first year (14 CFR part 204) and an associated projection of revenues and expenses. The carrier’s operating costs, included in these projections, are compared against the cost data in Form 41 for a carrier or carriers with the same aircraft type and similar operating characteristics. Such a review validates the reasonableness of the carrier’s operating plan. Form 41 reports, particularly balance sheet reports and cash flow statements, play a major role in the identification of vulnerable carriers. Data comparisons are made between current and past periods in order to assess the current financial position of the carrier. Financial trend lines are extended into the future to analyze the continued viability of the carrier. DOT reviews three areas of a carrier’s operation: (1) The qualifications of its management team, (2) its disposition to comply with laws and regulations, and (3) its financial posture. DOT must determine whether or not a carrier has sufficient financial resources to conduct its operations without imposing undue risk on the traveling public. Moreover, once a carrier is operating, DOT is required to monitor its continuing fitness. Senior DOT officials must be kept fully informed as to all current and developing economic issues affecting the airline industry. In preparing financial conditions reports or status reports on a particular airline, financial and traffic data are analyzed. Briefing papers may use the same information. Administrative Issues The Confidential Information Protection and Statistical Efficiency Act of 2002 (44 U.S.C. 3501 note) requires a statistical agency to clearly identify information it collects for non-statistical purposes. BTS hereby notifies the respondents and the public that BTS uses the information it collects under this OMB approval for non-statistical purposes including, but not limited to, publication of both Respondent’s identity and its data, submission of the information to agencies outside BTS for review, analysis and possible use in VerDate Sep<11>2014 18:09 May 24, 2021 Jkt 253001 regulatory and other administrative matters. Issued in Washington, DC, on March 20, 2021. William Chadwick, Jr., Director, Office of Airline Information, Bureau of Transportation Statistics. [FR Doc. 2021–11033 Filed 5–24–21; 8:45 am] BILLING CODE 4910–9X–P DEPARTMENT OF TRANSPORTATION Bureau of Transportation Statistics [Docket: DOT–OST–2014–0031 BTS Paperwork Reduction Notice] Agency Information Collection; Activity Under OMB Review; Report of Extension of Credit to Political Candidates Office of the Assistant Secretary for Research and Technology (OST–R), Bureau of Transportation Statistics (BTS), Department of Transportation. ACTION: Notice. AGENCY: In compliance with the Paperwork Reduction Act of 1995, Public Law 104–13 (44 U.S.C. 3501 et seq.), this notice announces that the Information Collection Request, abstracted below, is being forwarded to the Office of Management and Budget for extension of currently approved reporting requirement. A Federal Register Notice with a 60-day comment period was published on March 11, 2021 (86 FR 13967). No comments were received. DATES: Written comments should be submitted by June 24, 2021. FOR FURTHER INFORMATION CONTACT: Jeff Gorham, Office of Airline Information, RTS–42, Room E34, OST–R, BTS, 1200 New Jersey Avenue SE, Washington, DC 20590–0001, Telephone Number (202) 366–4406, Fax Number (202) 366–3383 or Email jeff.gorham@dot.gov. Comments: Written comments and recommendations for the proposed information collection should be sent within 30 days of publication of this notice to www.reginfo.gov/public/do/ PRAMain. Find this particular information collection by selecting ‘‘Currently under 30-day Review—Open for Public Comments’’ or by using the search function. SUPPLEMENTARY INFORMATION: OMB Approval No.: 2138–0016. Title: Report of Extension of Credit to Political Candidates. Form No.: 183. Type of Review: Extension of a currently approved reporting requirement. SUMMARY: PO 00000 Frm 00141 Fmt 4703 Sfmt 4703 28193 Respondents: Certificated air carriers. Number of Respondents: 2 (Monthly Average). Number of Responses: 24. Estimated Time per Response: 1 hour. Total Annual Burden: 24 hours. Needs and Uses: The Department uses this form as the means to fulfill its obligation under the Federal Election Campaign Act of 1971 (the Act). The Act’s legislative history indicates that one of its statutory goals is to prevent candidates for Federal political office from incurring large amounts of unsecured debt with regulated transportation companies (e.g., airlines). This information collection allows the Department to monitor and disclose the amount of unsecured credit extended by airlines to candidates for Federal office. All certificated air carriers are required to submit this information. The Confidential Information Protection and Statistical Efficiency Act of 2002 (44 U.S.C. 3501 note), requires a statistical agency to clearly identify information it collects for non-statistical purposes. BTS hereby notifies the respondents and the public that BTS uses the information it collects under this OMB approval for non-statistical purposes including, but not limited to, publication of both Respondent’s identity and its data, and submission of the information to agencies outside BTS for review, analysis and possible use in regulatory and other administrative matters. Comments are invited on whether the proposed retention of records is necessary for the proper performance of the functions of the Department of Transportation. Issued in Washington, DC, on May 20, 2021. William Chadwick, Jr., Director, Office of Airline Information, Bureau of Transportation Statistics. [FR Doc. 2021–11037 Filed 5–24–21; 8:45 am] BILLING CODE 4910–9X–P DEPARTMENT OF THE TREASURY Agency Information Collection Activities; Submission for OMB Review; Comment Request; Generic Clearance for Improving Customer Experience (OMB Circular A–11, Section 280 Implementation) Departmental Offices, Department of the Treasury. ACTION: Notice. AGENCY: The Department of the Treasury will submit the following information collection requests to the Office of Management and Budget SUMMARY: E:\FR\FM\25MYN1.SGM 25MYN1 28194 Federal Register / Vol. 86, No. 99 / Tuesday, May 25, 2021 / Notices jbell on DSKJLSW7X2PROD with NOTICES (OMB) for review and clearance in accordance with the Paperwork Reduction Act of 1995, on or after the date of publication of this notice. The public is invited to submit comments on these requests. DATES: Comments should be received on or before June 24, 2021 to be assured of consideration. ADDRESSES: Written comments and recommendations for the proposed information collection should be sent within 30 days of publication of this notice to www.reginfo.gov/public/do/ PRAMain. Find this particular information collection by selecting ‘‘Currently under 30-day Review—Open for Public Comments’’ or by using the search function. FOR FURTHER INFORMATION CONTACT: Copies of the submissions may be obtained from Spencer W. Clark by emailing PRA@treasury.gov, calling (202) 927–5331, or viewing the entire information collection request at www.reginfo.gov. SUPPLEMENTARY INFORMATION: Bureau of the Fiscal Service (BFS) Title: Generic Clearance for Improving Customer Experience (OMB Circular A– 11, Section 280 Implementation). OMB Control Number: 1530–NEW. Type of Review: Request for a new OMB Control Number. Description: On September 11, 1993, President Clinton issued Executive Order 12862, ‘‘Setting Customer Service Standards’’ which clearly define his vision that the Federal agencies will put the people first. Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. Section 1(b) of Executive Order 12862 requires government agencies to ‘‘survey customers to determine the kind and quality of services they want and their level of satisfaction with existing services’’ and Section 1(e) requires agencies ‘‘survey front-line employees on barriers to, and ideas for, matching the best in business.’’ On March 30, 2016, President Obama established the Core Federal Services Council, which again emphasized the need to deliver world-class customer service to the American people. The Council, composed of the major highvolume, high-impact Federal programs that provide transactional services directly to the public, were encouraged ‘‘to improve the customer experience by using public and private sector management best practices, such as conducting self-assessments and journey mapping, collecting VerDate Sep<11>2014 18:09 May 24, 2021 Jkt 253001 transactional feedback data, and sharing such data with frontline and other staff.’’ In March 2018, the Administration of President Trump launched the President’s Management Agenda (PMA) and established new Cross-Agency Priority (CAP) Goals. Excellent service was established as a core component of the mission, service, stewardship model that frames the entire PMA, embedding a customer-focused approach in all of the PMA’s initiatives. This model was also included in the 2018 update of the Federal Performance Framework in Circular A–11, ensuring ‘excellent service’ as a focus in future agency strategic planning efforts. The PMA included a CAP Goal on Improving Customer Experience with Federal Services, with a primary strategy to drive improvements within 25 of the nation’s highest impact programs. This effort is supported by an interagency team and guidance in Circular A–11 requiring the collection of customer feedback data and increasing the use of industry best practices to conduct customer research. These Presidential actions and requirements establish an ongoing process of collecting customer insights and using them to improve services. This new request will enable the Bureau of the Fiscal Service (hereafter ‘‘the Agency’’) to act in accordance with OMB Circular A–11 Section 280 to ultimately transform the experience of its customers to improve both efficiency and mission delivery, and increase accountability by communicating about these efforts with the public. Form: None. Affected Public: Individuals or households, Private Sector, State, Local and Tribal Governments. Estimated Number of Respondents: 2,001,550. Frequency of Response: Once, On occasion. Estimated Total Number of Annual Responses: 2,001,550. Estimated Time per Response: Varies from 3–90 minutes. Estimated Total Annual Burden Hours: 101,125. Authority: 44 U.S.C. 3501 et seq. Dated: May 19, 2021. Spencer W. Clark, Treasury PRA Clearance Officer. [FR Doc. 2021–10917 Filed 5–24–21; 8:45 am] BILLING CODE 4810–AS–P PO 00000 Frm 00142 Fmt 4703 Sfmt 4703 DEPARTMENT OF THE TREASURY Agency Information Collection Activities; Submission for OMB Review; Comment Request; Treasury International Capital Departmental Offices, U.S. Department of the Treasury. ACTION: Notice. AGENCY: The Department of the Treasury will submit the following information collection requests to the Office of Management and Budget (OMB) for review and clearance in accordance with the Paperwork Reduction Act of 1995, on or after the date of publication of this notice. The public is invited to submit comments on this request. DATES: Comments must be received on or before June 24, 2021. ADDRESSES: Written comments and recommendations for the proposed information collection should be sent within 30 days of publication of this notice to www.reginfo.gov/public/do/ PRAMain. Find this particular information collection by selecting ‘‘Currently under 30-day Review—Open for Public Comments’’ or by using the search function. FOR FURTHER INFORMATION CONTACT: Copies of the submissions may be obtained from Molly Stasko by emailing PRA@treasury.gov, calling (202) 622– 8922, or viewing the entire information collection request at www.reginfo.gov. SUPPLEMENTARY INFORMATION: Title: Treasury International Capital Form SLT, ‘‘Aggregate Holdings, Purchases and Sales, and Fair Value Changes of Long-Term Securities by U.S. and Foreign Residents.’’ OMB Control Number: 1505–0235. Type of Review: Revision of a currently approved collection. Description: Form SLT is part of the Treasury International Capital (TIC) reporting system, which is required by law (22 U.S.C. 286f; 22 U.S.C. 3103; E.O. 10033; 31 CFR 128), and is designed to collect timely information on international portfolio capital movements. Form SLT is a monthly report on cross-border portfolio investment in long-term marketable securities by U.S. and foreign residents. This information is used by the U.S. Government in the formulation of international financial and monetary policies and for the preparation of the U.S. balance of payments accounts and the U.S. international investment position. Current Actions: (1) Justification: One important aim of this revision of the SUMMARY: E:\FR\FM\25MYN1.SGM 25MYN1

Agencies

[Federal Register Volume 86, Number 99 (Tuesday, May 25, 2021)]
[Notices]
[Pages 28193-28194]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-10917]


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DEPARTMENT OF THE TREASURY


Agency Information Collection Activities; Submission for OMB 
Review; Comment Request; Generic Clearance for Improving Customer 
Experience (OMB Circular A-11, Section 280 Implementation)

AGENCY: Departmental Offices, Department of the Treasury.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: The Department of the Treasury will submit the following 
information collection requests to the Office of Management and Budget

[[Page 28194]]

(OMB) for review and clearance in accordance with the Paperwork 
Reduction Act of 1995, on or after the date of publication of this 
notice. The public is invited to submit comments on these requests.

DATES: Comments should be received on or before June 24, 2021 to be 
assured of consideration.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: Copies of the submissions may be 
obtained from Spencer W. Clark by emailing [email protected], calling 
(202) 927-5331, or viewing the entire information collection request at 
www.reginfo.gov.

SUPPLEMENTARY INFORMATION:

Bureau of the Fiscal Service (BFS)

    Title: Generic Clearance for Improving Customer Experience (OMB 
Circular A-11, Section 280 Implementation).
    OMB Control Number: 1530-NEW.
    Type of Review: Request for a new OMB Control Number.
    Description: On September 11, 1993, President Clinton issued 
Executive Order 12862, ``Setting Customer Service Standards'' which 
clearly define his vision that the Federal agencies will put the people 
first. Executive Order 12862 directs Federal agencies to provide 
service to the public that matches or exceeds the best service 
available in the private sector. Section 1(b) of Executive Order 12862 
requires government agencies to ``survey customers to determine the 
kind and quality of services they want and their level of satisfaction 
with existing services'' and Section 1(e) requires agencies ``survey 
front-line employees on barriers to, and ideas for, matching the best 
in business.''
    On March 30, 2016, President Obama established the Core Federal 
Services Council, which again emphasized the need to deliver world-
class customer service to the American people. The Council, composed of 
the major high-volume, high-impact Federal programs that provide 
transactional services directly to the public, were encouraged ``to 
improve the customer experience by using public and private sector 
management best practices, such as conducting self-assessments and 
journey mapping, collecting transactional feedback data, and sharing 
such data with frontline and other staff.''
    In March 2018, the Administration of President Trump launched the 
President's Management Agenda (PMA) and established new Cross-Agency 
Priority (CAP) Goals. Excellent service was established as a core 
component of the mission, service, stewardship model that frames the 
entire PMA, embedding a customer-focused approach in all of the PMA's 
initiatives. This model was also included in the 2018 update of the 
Federal Performance Framework in Circular A-11, ensuring `excellent 
service' as a focus in future agency strategic planning efforts. The 
PMA included a CAP Goal on Improving Customer Experience with Federal 
Services, with a primary strategy to drive improvements within 25 of 
the nation's highest impact programs. This effort is supported by an 
interagency team and guidance in Circular A-11 requiring the collection 
of customer feedback data and increasing the use of industry best 
practices to conduct customer research.
    These Presidential actions and requirements establish an ongoing 
process of collecting customer insights and using them to improve 
services. This new request will enable the Bureau of the Fiscal Service 
(hereafter ``the Agency'') to act in accordance with OMB Circular A-11 
Section 280 to ultimately transform the experience of its customers to 
improve both efficiency and mission delivery, and increase 
accountability by communicating about these efforts with the public.
    Form: None.
    Affected Public: Individuals or households, Private Sector, State, 
Local and Tribal Governments.
    Estimated Number of Respondents: 2,001,550.
    Frequency of Response: Once, On occasion.
    Estimated Total Number of Annual Responses: 2,001,550.
    Estimated Time per Response: Varies from 3-90 minutes.
    Estimated Total Annual Burden Hours: 101,125.

    Authority: 44 U.S.C. 3501 et seq.

    Dated: May 19, 2021.
Spencer W. Clark,
Treasury PRA Clearance Officer.
[FR Doc. 2021-10917 Filed 5-24-21; 8:45 am]
BILLING CODE 4810-AS-P
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