Agency Information Collection Activities; E-Government Website Customer Satisfaction Surveys, 21762-21763 [2021-08427]

Download as PDF 21762 Federal Register / Vol. 86, No. 77 / Friday, April 23, 2021 / Notices Environmental Policy Act (NEPA) of 1969 (42 U.S.C. 4321 et seq.). Because most of the Projects would be located on tribal trust lands, the BIA is the lead federal agency. The Moapa Band, BLM, EPA, NPS, NDOW, and USFWS may be cooperating agencies on the EIS for the Projects. The BIA and BLM will use this EIS to make their respective decisions and the other cooperating parties will use this information to support their analyses and decisions, as needed. It is important that reviewers provide their comments at such times and in such manner that they are useful to the agency’s preparation of the environmental impact statement. Therefore, comments should be provided prior to the close of the comment period and should clearly articulate the reviewer’s concerns and contentions. Comments received in response to this solicitation, including names and addresses of those who comment, will be part of the public record for this proposed action. Comments submitted anonymously will be accepted and considered, however. Bryan Newland, Principal Deputy Assistant Secretary—Indian Affairs. [FR Doc. 2021–08469 Filed 4–22–21; 8:45 am] BILLING CODE 4337–15–P DEPARTMENT OF THE INTERIOR Office of the Secretary [18XD4523WT DWT000000.000000 DS64950000 DP.64920; OMB Control Number 1090–0008] Agency Information Collection Activities; E-Government Website Customer Satisfaction Surveys Office of Strategic Employee and Organization Development, Federal Consulting Group, Office of the Secretary, Interior. ACTION: Notice of information collection; request for comment. AGENCY: In accordance with the Paperwork Reduction Act of 1995, the Federal Consulting Group is proposing to renew an information collection. DATES: Interested persons are invited to submit comments on or before June 22, 2021. ADDRESSES: Send your written comments to Federal Consulting Group (FCG), Attention: Lucy Adams, 1849 C St. NW, MS 4344, Washington, DC 20240–0001, or via email to Luciana_ adams@ios.doi.gov. Individuals providing comments should reference khammond on DSKJM1Z7X2PROD with NOTICES SUMMARY: VerDate Sep<11>2014 18:15 Apr 22, 2021 Jkt 253001 Customer Satisfaction Surveys (OMB ID: 1090–0008). FOR FURTHER INFORMATION CONTACT: To request additional information or copies of the form(s) and instructions, please write to the Federal Consulting Group, Attention: Lucy Adams, 1849 C St. NW, MS 4344, Washington, DC 20240–0001, by telephone at 202–513–7679, or via email to Luciana_adams@ios.doi.gov. SUPPLEMENTARY INFORMATION: In accordance with the PRA and 5 CFR 1320.8(d)(1), all information collections require approval under the PRA. We may not conduct, or sponsor and you are not required to respond to a collection of information unless it displays a currently valid OMB control number. As part of our continuing effort to reduce paperwork and respondent burdens, we invite the public and other Federal agencies to comment on new, proposed, revised, and continuing collections of information. This helps us assess the impact of our information collection requirements and minimize the public’s reporting burden. It also helps the public understand our information collection requirements and provide the requested data in the desired format. We are especially interested in public comment addressing the following: (1) Whether or not the collection of information is necessary for the proper performance of the functions of the agency, including whether or not the information will have practical utility; (2) The accuracy of our estimate of the burden for this collection of information, including the validity of the methodology and assumptions used; (3) Ways to enhance the quality, utility, and clarity of the information to be collected; and (4) How might the agency minimize the burden of the collection of information on those who are to respond, including through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology, e.g., permitting electronic submission of response. Comments that you submit in response to this notice are a matter of public record. We will include or summarize each comment in our request to OMB to approve this ICR. Before including your address, phone number, email address, or other personal identifying information in your comment, you should be aware that your entire comment—including your personal identifying information—may be made publicly available at any time. While you can ask us in your comment PO 00000 Frm 00080 Fmt 4703 Sfmt 4703 to withhold your personal identifying information from public review, we cannot guarantee that we will be able to do so. Abstract: The Office of Management and Budget regulation at 5 CFR 1320, which implements the provisions of the Paperwork Reduction Act of 1995 (44 U.S.C. 3501 et seq.), require that interested members of the public and affected agencies have an opportunity to comment on information collection and recordkeeping activities [see 5 CFR 1320.8(d)]. This information collection activity provides a means to consistently assess, benchmark, and improve customer satisfaction with Federal government agency websites within the Executive Branch. The Federal Consulting Group of the Department of the Interior serves as the executive agent for this methodology and has partnered with ForeSee to offer this assessment to federal agencies. ForeSee is a leader in customer satisfaction and customer experience management on the web and related media. Its methodology (Customer Experience Analytics or CXA) is a derivative of one of the most respected, credible, and well known measures of customer satisfaction in the country, The ForeSee CXA methodology combines survey data and a patented econometric model to precisely measure the customer satisfaction of website users, identify specific areas for improvement, and determine the impact of those improvements on customer satisfaction and future customer behaviors. The ultimate purpose of ForeSee CXA is to help improve the quality of goods and services available to American citizens, including those from the Federal government. The E-Government website Customer Satisfaction Surveys will be completed subject to the Privacy Act of 1974, Public Law 93–579, December 31, 1974 (5 U.S.C. 522a). The agency information collection will be used solely for the purpose of the survey. The contractor will not be authorized to release any agency information upon completion of the survey without first obtaining permission from the Federal Consulting Group and the participating agency. In no case shall any new system of records containing privacy information be developed by the Federal Consulting Group, participating agencies, or the contractor collecting the data. In addition, participating Federal agencies may only provide information used to randomly selected respondents from among established systems of records provided for such routine uses. E:\FR\FM\23APN1.SGM 23APN1 khammond on DSKJM1Z7X2PROD with NOTICES Federal Register / Vol. 86, No. 77 / Friday, April 23, 2021 / Notices Further, the information will enable Federal agencies to determine customer satisfaction metrics with discrimination capability across variables. Thus, this information collection will assist Federal agencies in making the best use of resources in a targeted manner to improve service to the public. This survey asks no questions of a sensitive nature, such as sexual behavior and attitudes, religious beliefs, or other matters that are commonly considered private. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it is operating under a currently valid Office of Management and Budget control number. The Office of Management and Budget control number for this collection is 1090–0008. The control number will be displayed on the surveys used. For expeditious administration of the surveys, the expiration date will not be displayed on the individual instruments. Response to the surveys is voluntary. Title of Collection: E-Government Website Customer Satisfaction Surveys. OMB Control Number: 1090–0008. Form Number: None. Type of Review: Extension of a currently approved collection. Respondents/Affected Public: Individuals/households. Total Estimated Number of Annual Respondents: 250 with 5,000 respondents per survey. Total Estimated Number of Annual Responses: 1,250,000. Estimated Completion Time per Response: 2.5 minutes. Total Estimated Number of Annual Burden Hours: 52,083. Respondent’s Obligation: Voluntary. Frequency of Collection: Once per survey. Total Estimated Annual Nonhour Burden Cost: None. An agency may not conduct, or sponsor and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number. The authority for this action is the Paperwork Reduction Act of 1995 (44 U.S.C. 3501 et seq.). Jeffrey Parrillo, Departmental Information Collection Clearance Officer. [FR Doc. 2021–08427 Filed 4–22–21; 8:45 am] BILLING CODE 4334–63–P VerDate Sep<11>2014 18:15 Apr 22, 2021 Jkt 253001 DEPARTMENT OF THE INTERIOR Bureau of Reclamation [RR03240000, XXXR4079V4, RX122562102010000] Termination of Notice of Intent To Prepare an Environmental Impact Statement, New Mexico Unit of the Central Arizona Project; Catron, Grant, and Hidalgo Counties, New Mexico Bureau of Reclamation, Interior. ACTION: Notice of termination. AGENCY: The Bureau of Reclamation (Reclamation) is terminating preparation of an Environmental Impact Statement (EIS) for the New Mexico Unit of the Central Arizona Project (CAP) (NM Unit). A Notice of Intent to prepare an EIS was published on June 12, 2018. Reclamation, as the lead Federal agency, and the New Mexico Interstate Stream Commission (ISC), as joint lead agency, issued a Draft EIS for public review on April 24, 2020. On October 15, 2020, the ISC, Reclamation, and the New Mexico CAP Entity terminated the Interim Advance Funding Agreement, which funded the NM Unit EIS process. DATES: The preparation of the EIS for the NM CAP is discontinued as of the date of publication of this notice. FOR FURTHER INFORMATION CONTACT: Ms. Leslie Meyers, Bureau of Reclamation, Phoenix Area Office, 6150 West Thunderbird Road, Glendale, AZ 85306–4001; telephone (623) 773–6211; facsimile (623) 773–6480; email lmeyers@usbr.gov. Persons who use a telecommunications device for the deaf may call the Federal Relay Service at 1 (800) 877–8339 TTY/ASCII to contact the above individual during normal business hours or to leave a message or question(s) after hours. You will receive a reply during normal business hours. SUPPLEMENTARY INFORMATION: The Arizona Water Settlements Act, Public Law 108–451 (AWSA), amended the Colorado River Basin Project Act of 1968, Public Law 90–537, 43 U.S.C. Ch. 32, authorizing the Secretary of the Interior (Secretary) to contract with water users in New Mexico for water from the Gila River, its tributaries and underground water sources. Water use under the AWSA is conditioned on satisfying a variety of laws and agreements related to its use in New Mexico and Arizona. The AWSA authorized the Secretary to design, build, operate, and maintain a NM Unit to divert Gila River water in New Mexico for this purpose. The Secretary was further directed to carry SUMMARY: PO 00000 Frm 00081 Fmt 4703 Sfmt 4703 21763 out all necessary environmental compliance required by Federal law in implementing the Consumptive Use and Forbearance Agreement and the New Mexico Unit Agreement, which would enable an exchange of CAP water to downstream Gila River water users in Arizona, for diversion and use of the Gila River in the NM Unit project area in southwestern New Mexico. On November 18, 2016, an Interim Advance Funding Agreement was executed among the ISC, Reclamation, and the New Mexico CAP Entity (action proponent) for the purposes of paying Reclamation’s costs associated with preparation of the EIS. Pursuant to the National Environmental Policy Act (NEPA) of 1969, as amended, 42 U.S.C. 4231–4347, a Notice of Intent to prepare the EIS for the NM Unit was published in the Federal Register on June 12, 2018 (83 FR 27347). Publication of the Federal Register notice was followed by a public scoping period that ended on July 20, 2018. The Draft EIS was made available for public review and comment from April 24 to June 8, 2020. On June 18, 2020, the ISC voted to terminate the NEPA process for the NM Unit, and not fund Reclamation to complete the NEPA process. The parties went through a dispute resolution process for termination of the Interim Advance Funding Agreement, following the ISC’s decision. On October 15, 2020, the ISC, Reclamation, and the New Mexico CAP Entity terminated the Interim Advance Funding Agreement, which funded the NM Unit EIS process. Karl Stock, Acting Regional Director, Interior Region 8: Lower Colorado Basin, Bureau of Reclamation. [FR Doc. 2021–08511 Filed 4–22–21; 8:45 am] BILLING CODE 4332–90–P INTERNATIONAL TRADE COMMISSION [Investigation No. 731–TA–1529 (Final)] Seamless Carbon and Alloy Steel Standard, Line, and Pressure Pipe From Czechia; Determination On the basis of the record 1 developed in the subject investigation, the United States International Trade Commission (‘‘Commission’’) determines, pursuant to the Tariff Act of 1930 (‘‘the Act’’), 1 The record is defined in § 207.2(f) of the Commission’s Rules of Practice and Procedure (19 CFR 207.2(f)). E:\FR\FM\23APN1.SGM 23APN1

Agencies

[Federal Register Volume 86, Number 77 (Friday, April 23, 2021)]
[Notices]
[Pages 21762-21763]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-08427]


-----------------------------------------------------------------------

DEPARTMENT OF THE INTERIOR

Office of the Secretary

[18XD4523WT DWT000000.000000 DS64950000 DP.64920; OMB Control Number 
1090-0008]


Agency Information Collection Activities; E-Government Website 
Customer Satisfaction Surveys

AGENCY: Office of Strategic Employee and Organization Development, 
Federal Consulting Group, Office of the Secretary, Interior.

ACTION: Notice of information collection; request for comment.

-----------------------------------------------------------------------

SUMMARY: In accordance with the Paperwork Reduction Act of 1995, the 
Federal Consulting Group is proposing to renew an information 
collection.

DATES: Interested persons are invited to submit comments on or before 
June 22, 2021.

ADDRESSES: Send your written comments to Federal Consulting Group 
(FCG), Attention: Lucy Adams, 1849 C St. NW, MS 4344, Washington, DC 
20240-0001, or via email to [email protected]. Individuals 
providing comments should reference Customer Satisfaction Surveys (OMB 
ID: 1090-0008).

FOR FURTHER INFORMATION CONTACT: To request additional information or 
copies of the form(s) and instructions, please write to the Federal 
Consulting Group, Attention: Lucy Adams, 1849 C St. NW, MS 4344, 
Washington, DC 20240-0001, by telephone at 202-513-7679, or via email 
to [email protected].

SUPPLEMENTARY INFORMATION: In accordance with the PRA and 5 CFR 
1320.8(d)(1), all information collections require approval under the 
PRA. We may not conduct, or sponsor and you are not required to respond 
to a collection of information unless it displays a currently valid OMB 
control number.
    As part of our continuing effort to reduce paperwork and respondent 
burdens, we invite the public and other Federal agencies to comment on 
new, proposed, revised, and continuing collections of information. This 
helps us assess the impact of our information collection requirements 
and minimize the public's reporting burden. It also helps the public 
understand our information collection requirements and provide the 
requested data in the desired format.
    We are especially interested in public comment addressing the 
following:
    (1) Whether or not the collection of information is necessary for 
the proper performance of the functions of the agency, including 
whether or not the information will have practical utility;
    (2) The accuracy of our estimate of the burden for this collection 
of information, including the validity of the methodology and 
assumptions used;
    (3) Ways to enhance the quality, utility, and clarity of the 
information to be collected; and
    (4) How might the agency minimize the burden of the collection of 
information on those who are to respond, including through the use of 
appropriate automated, electronic, mechanical, or other technological 
collection techniques or other forms of information technology, e.g., 
permitting electronic submission of response.
    Comments that you submit in response to this notice are a matter of 
public record. We will include or summarize each comment in our request 
to OMB to approve this ICR. Before including your address, phone 
number, email address, or other personal identifying information in 
your comment, you should be aware that your entire comment--including 
your personal identifying information--may be made publicly available 
at any time. While you can ask us in your comment to withhold your 
personal identifying information from public review, we cannot 
guarantee that we will be able to do so.
    Abstract: The Office of Management and Budget regulation at 5 CFR 
1320, which implements the provisions of the Paperwork Reduction Act of 
1995 (44 U.S.C. 3501 et seq.), require that interested members of the 
public and affected agencies have an opportunity to comment on 
information collection and recordkeeping activities [see 5 CFR 
1320.8(d)].
    This information collection activity provides a means to 
consistently assess, benchmark, and improve customer satisfaction with 
Federal government agency websites within the Executive Branch. The 
Federal Consulting Group of the Department of the Interior serves as 
the executive agent for this methodology and has partnered with ForeSee 
to offer this assessment to federal agencies.
    ForeSee is a leader in customer satisfaction and customer 
experience management on the web and related media. Its methodology 
(Customer Experience Analytics or CXA) is a derivative of one of the 
most respected, credible, and well known measures of customer 
satisfaction in the country, The ForeSee CXA methodology combines 
survey data and a patented econometric model to precisely measure the 
customer satisfaction of website users, identify specific areas for 
improvement, and determine the impact of those improvements on customer 
satisfaction and future customer behaviors.
    The ultimate purpose of ForeSee CXA is to help improve the quality 
of goods and services available to American citizens, including those 
from the Federal government.
    The E-Government website Customer Satisfaction Surveys will be 
completed subject to the Privacy Act of 1974, Public Law 93-579, 
December 31, 1974 (5 U.S.C. 522a). The agency information collection 
will be used solely for the purpose of the survey. The contractor will 
not be authorized to release any agency information upon completion of 
the survey without first obtaining permission from the Federal 
Consulting Group and the participating agency. In no case shall any new 
system of records containing privacy information be developed by the 
Federal Consulting Group, participating agencies, or the contractor 
collecting the data. In addition, participating Federal agencies may 
only provide information used to randomly selected respondents from 
among established systems of records provided for such routine uses.

[[Page 21763]]

    Further, the information will enable Federal agencies to determine 
customer satisfaction metrics with discrimination capability across 
variables. Thus, this information collection will assist Federal 
agencies in making the best use of resources in a targeted manner to 
improve service to the public.
    This survey asks no questions of a sensitive nature, such as sexual 
behavior and attitudes, religious beliefs, or other matters that are 
commonly considered private.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it is operating under 
a currently valid Office of Management and Budget control number. The 
Office of Management and Budget control number for this collection is 
1090-0008. The control number will be displayed on the surveys used. 
For expeditious administration of the surveys, the expiration date will 
not be displayed on the individual instruments. Response to the surveys 
is voluntary.
    Title of Collection: E-Government Website Customer Satisfaction 
Surveys.
    OMB Control Number: 1090-0008.
    Form Number: None.
    Type of Review: Extension of a currently approved collection.
    Respondents/Affected Public: Individuals/households.
    Total Estimated Number of Annual Respondents: 250 with 5,000 
respondents per survey.
    Total Estimated Number of Annual Responses: 1,250,000.
    Estimated Completion Time per Response: 2.5 minutes.
    Total Estimated Number of Annual Burden Hours: 52,083.
    Respondent's Obligation: Voluntary.
    Frequency of Collection: Once per survey.
    Total Estimated Annual Nonhour Burden Cost: None.
    An agency may not conduct, or sponsor and a person is not required 
to respond to a collection of information unless it displays a 
currently valid OMB control number.
    The authority for this action is the Paperwork Reduction Act of 
1995 (44 U.S.C. 3501 et seq.).

Jeffrey Parrillo,
Departmental Information Collection Clearance Officer.
[FR Doc. 2021-08427 Filed 4-22-21; 8:45 am]
BILLING CODE 4334-63-P


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