Information Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 16793-16794 [2021-06610]

Download as PDF Federal Register / Vol. 86, No. 60 / Wednesday, March 31, 2021 / Notices new financing mechanisms for developing country contexts; and shared value approaches. The MCC Advisory Council provides a platform for systematic engagement with the private sector and other external stakeholders and contributes to MCC’s mission—to reduce poverty through sustainable, economic growth. DATES: Tuesday, April 13, 2021, from 10:00 a.m.–12:30 p.m. EDT. ADDRESSES: The meeting will be held via conference call. FOR FURTHER INFORMATION CONTACT: Jennifer Rimbach, 202.521.3932, MCCAdvisoryCouncil@mcc.gov or visit https://www.mcc.gov/about/org-unit/ advisory-council. SUPPLEMENTARY INFORMATION: Agenda. During the Spring 2021 meeting of the MCC Advisory Council, members will be provided an update from MCC leadership. MCC Advisory Council CoChairs will provide updates on a letter to incoming MCC CEO, and council members will provide advice on the threshold program development process and MCC’s investment strategy in Solomon Islands. Public Participation. The meeting will be open to the public. Members of the public may file written statement(s) before or after the meeting. If you plan to attend, please submit your name and affiliation no later than Tuesday, April 6, 2021 to MCCAdvisoryCouncil@ mcc.gov to receive dial-in instructions and be placed on an attendee list. Authority: Federal Advisory Committee Act, 5 U.S.C. App. Dated: March 24, 2021. Thomas G. Hohenthaner, Acting VP/General Counsel and Corporate Secretary. [FR Doc. 2021–06438 Filed 3–30–21; 8:45 am] BILLING CODE 9211–03–P NATIONAL AERONAUTICS AND SPACE ADMINISTRATION [NOTICE: 21–019] Information Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery National Aeronautics and Space Administration (NASA). ACTION: Notice of information collection. jbell on DSKJLSW7X2PROD with NOTICES AGENCY: The National Aeronautics and Space Administration, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to SUMMARY: VerDate Sep<11>2014 18:54 Mar 30, 2021 Jkt 253001 comment on proposed and/or continuing information collections. DATES: Comments are due by June 1, 2021. Written comments and recommendations for this information collection should be sent within 60 days of publication of this notice to www.reginfo.gov/public/do/PRAMain. Find this particular information collection by selecting ‘‘Currently under 60-day Review-Open for Public Comments’’ or by using the search function. ADDRESSES: FOR FURTHER INFORMATION CONTACT: Requests for additional information or copies of the information collection instrument(s) and instructions should be directed to Claire Little, NASA Clearance Officer, NASA Headquarters, 300 E Street SW, JF0000, Washington, DC 20546, 202–358–2373 or email claire.a.little@nasa.gov. SUPPLEMENTARY INFORMATION: I. Abstract The proposed information collection activity provides a means to garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration’s commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences, and expectations; provide an early warning of issues with service; or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. The solicitation of feedback will target areas such as: Timeliness; appropriateness; accuracy of information; courtesy; efficiency of service delivery; and resolution of issues with service delivery. Responses will be assessed to plan and inform efforts to improve or maintain the quality of service offered to the public. If this information is not collected, vital feedback from customers and stakeholders on the Agency’s services will be unavailable. PO 00000 Frm 00093 Fmt 4703 Sfmt 4703 16793 II. Methods of Collection The Agency will only submit a collection for approval under this generic clearance if it meets the following conditions: The collections are voluntary; The collections are low-burden for respondents (based on considerations of total burden hours, total number of respondents, or burden-hours per respondent) and are low-cost for both the respondents and the Federal Government; The collections are non-controversial and do not raise issues of concern to other Federal agencies; Any collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the near future; Information gathered will only be used internally for general service improvement and program management purposes and is not intended for release outside of the Agency; Information gathered will not be used for the purpose of substantially informing influential policy decisions; and Information gathered will yield qualitative information; the collections will not be designed or expected to yield statistically reliable results or used as though the results are generalizable to the population of study. Feedback collected under this generic clearance provides useful information, but it does not yield data that can be generalized to the overall population. This type of generic clearance for qualitative information will not be used for quantitative information collections that are designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Such data uses require more rigorous designs that address: The target population to which generalizations will be made; the sampling frame; the sample design (including stratification and clustering); the precision requirements or power calculations that justify the proposed sample size; the expected response rate; methods for assessing potential nonresponse bias; the protocols for data collection; and any testing procedures that were or will be undertaken prior to fielding the study. Depending on the degree of influence the results are likely to have, such collections may still be eligible for submission for other generic mechanisms that are designed to yield quantitative results. As a general matter, information collections will not result in any new system of records containing privacy E:\FR\FM\31MRN1.SGM 31MRN1 16794 Federal Register / Vol. 86, No. 60 / Wednesday, March 31, 2021 / Notices information and will not ask questions of a sensitive nature, such as sexual behavior and attitudes, religious beliefs, and other matters that are commonly considered private. III. Data Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery. OMB Number: 2700–0153. Type of Review: Extension of approval for a collection of information. Affected Public: Federal Government; Individuals and Households; Businesses and Organization; State, Local, or Tribal Government. Estimated Annual Number of Activities: 40. Estimated Number of Respondents per Activity: 2,000. Annual Responses: 80,000. Estimated Time per Response: 5 minutes. Estimated Total Annual Burden Hours: 6,667. Estimated Total Annual Cost: $200,000. IV. Request for Comments Comments are invited on: (1) Whether the proposed collection of information is necessary for the proper performance of the functions of NASA, including whether the information collected has practical utility; (2) the accuracy of NASA’s estimate of the burden (including hours and cost) of the proposed collection of information; (3) ways to enhance the quality, utility, and clarity of the information to be collected; and (4) ways to minimize the burden of the collection of information on respondents, including automated collection techniques or the use of other forms of information technology. Comments submitted in response to this notice will be summarized and included in the request for OMB approval of this information collection. They will also become a matter of public record. Lori Parker, NASA PRA Clearance Officer. [FR Doc. 2021–06610 Filed 3–30–21; 8:45 am] NATIONAL AERONAUTICS AND SPACE ADMINISTRATION jbell on DSKJLSW7X2PROD with NOTICES [Notice: 21–018] NASA Advisory Council; Science Committee; Meeting National Aeronautics and Space Administration. ACTION: Notice of meeting. AGENCY: 18:54 Mar 30, 2021 Wednesday, April 14, 2021, 12:30–5:00 p.m.; and Thursday, April 15, 2021, 1:00–5:00 p.m.; Eastern Time. DATES: Ms. KarShelia Henderson, Science Mission Directorate, NASA Headquarters, Washington, DC 20546, (202) 358–2355 or khenderson@nasa.gov. FOR FURTHER INFORMATION CONTACT: This meeting will be open to the public via Webex and telephonically. Webex connectivity information for each day is provided below. For audio, when you join the Webex event, you may use your computer or provide your phone number to receive a call back, otherwise, call the U.S. toll conference number listed for each day. On Wednesday, April 14, the event address for attendees is: https:// nasaenterprise.webex.com/ nasaenterprise/onstage/g.php?MTID= e6bcad84ab11d25ae3be15f5f049ec876. The event number is 199 910 0118 and the event password is BXeCv3Er*48. If needed, the U.S. toll conference number is 1–415–527–5035 and access code is 199 910 0118. On Thursday, April 15, the event address for attendees is: https:// nasaenterprise.webex.com/ nasaenterprise/onstage/g.php?MTID= eaaad5072c23c72dba00f5ba93cb33d12. The event number is 199 236 4230 and the event password is 2gVXbrpd*77. If needed, the U.S. toll conference number is 1–415–527–5035 and access code is 199 236 4230. The agenda for the meeting includes the following topics: SUPPLEMENTARY INFORMATION: —Science Mission Directorate (SMD) Missions, Programs and Activities BILLING CODE 7510–13–P VerDate Sep<11>2014 In accordance with the Federal Advisory Committee Act, as amended, the National Aeronautics and Space Administration (NASA) announces a meeting of the Science Committee of the NASA Advisory Council (NAC). This Committee reports to the NAC. The meeting will be held for the purpose of soliciting, from the scientific community and other persons, scientific and technical information relevant to program planning. SUMMARY: Jkt 253001 It is imperative that the meeting be held on these dates due to the scheduling priorities of the key participants. Patricia Rausch, Advisory Committee Management Officer, National Aeronautics and Space Administration. [FR Doc. 2021–06544 Filed 3–30–21; 8:45 am] BILLING CODE 7510–13–P PO 00000 Frm 00094 Fmt 4703 Sfmt 4703 NATIONAL SCIENCE FOUNDATION Notice of Meeting for the Proposal Review Panel for Physics; Correction ACTION: Notice; correction. The National Science Foundation (NSF) published a document in the Federal Register of March 26, 2021, concerning a Part-open, 2-day, virtual site visit meeting for the Proposal Review Panel for Physics. The virtual site visit will be changed to a closed meeting. SUMMARY: FOR FURTHER INFORMATION CONTACT: Please contact Crystal Robinson, crrobins@nsf.gov or 703–292–8687. SUPPLEMENTARY INFORMATION: Correction In the Federal Register published March 26, 2021, in FR Doc. 2021–06220 (Filed 3–25–21), on page 16239, first column, Type of Meeting Section, please change the meeting type to Closed. Dated: March 26, 2021. Crystal Robinson, Committee Management Officer, National Science Foundation. [FR Doc. 2021–06622 Filed 3–30–21; 8:45 am] BILLING CODE 7555–01–P RAILROAD RETIREMENT BOARD Actuarial Advisory Committee With Respect to the Railroad Retirement Account; Notice of Public Meeting Notice is hereby given in accordance with Public Law 92–463 that the Actuarial Advisory Committee will hold a virtual meeting on April 21, 2021, at 12:30 p.m. (Central Daylight Time), on the conduct of the 28th Actuarial Valuation of the Railroad Retirement System. The agenda for this meeting will include a discussion of the assumptions to be used in the 28th Actuarial Valuation. A report containing recommended assumptions and the experience on which the recommendations are based will have been sent by the Chief Actuary to the Committee before the meeting. The meeting will be open to the public. Persons wishing to submit written statements, make oral presentations, or attend the meeting should address their communications or notices to Patricia Pruitt (Patricia.Pruitt@rrb.gov) so that information on how to join the virtual meeting can be provided. E:\FR\FM\31MRN1.SGM 31MRN1

Agencies

[Federal Register Volume 86, Number 60 (Wednesday, March 31, 2021)]
[Notices]
[Pages 16793-16794]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-06610]


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NATIONAL AERONAUTICS AND SPACE ADMINISTRATION

[NOTICE: 21-019]


Information Collection: Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery

AGENCY: National Aeronautics and Space Administration (NASA).

ACTION: Notice of information collection.

-----------------------------------------------------------------------

SUMMARY: The National Aeronautics and Space Administration, as part of 
its continuing effort to reduce paperwork and respondent burden, 
invites the general public and other Federal agencies to take this 
opportunity to comment on proposed and/or continuing information 
collections.

DATES: Comments are due by June 1, 2021.

ADDRESSES: Written comments and recommendations for this information 
collection should be sent within 60 days of publication of this notice 
to www.reginfo.gov/public/do/PRAMain.
    Find this particular information collection by selecting 
``Currently under 60-day Review-Open for Public Comments'' or by using 
the search function.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection instrument(s) and instructions 
should be directed to Claire Little, NASA Clearance Officer, NASA 
Headquarters, 300 E Street SW, JF0000, Washington, DC 20546, 202-358-
2373 or email [email protected].

SUPPLEMENTARY INFORMATION:

I. Abstract

    The proposed information collection activity provides a means to 
garner qualitative customer and stakeholder feedback in an efficient, 
timely manner, in accordance with the Administration's commitment to 
improving service delivery. By qualitative feedback we mean information 
that provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences, and 
expectations; provide an early warning of issues with service; or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    The solicitation of feedback will target areas such as: Timeliness; 
appropriateness; accuracy of information; courtesy; efficiency of 
service delivery; and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.

II. Methods of Collection

    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
    The collections are voluntary;
    The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
    The collections are non-controversial and do not raise issues of 
concern to other Federal agencies;
    Any collection is targeted to the solicitation of opinions from 
respondents who have experience with the program or may have experience 
with the program in the near future;
    Information gathered will only be used internally for general 
service improvement and program management purposes and is not intended 
for release outside of the Agency;
    Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
    Information gathered will yield qualitative information; the 
collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made; the sampling frame; 
the sample design (including stratification and clustering); the 
precision requirements or power calculations that justify the proposed 
sample size; the expected response rate; methods for assessing 
potential non-response bias; the protocols for data collection; and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    As a general matter, information collections will not result in any 
new system of records containing privacy

[[Page 16794]]

information and will not ask questions of a sensitive nature, such as 
sexual behavior and attitudes, religious beliefs, and other matters 
that are commonly considered private.

III. Data

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Number: 2700-0153.
    Type of Review: Extension of approval for a collection of 
information.
    Affected Public: Federal Government; Individuals and Households; 
Businesses and Organization; State, Local, or Tribal Government.
    Estimated Annual Number of Activities: 40.
    Estimated Number of Respondents per Activity: 2,000.
    Annual Responses: 80,000.
    Estimated Time per Response: 5 minutes.
    Estimated Total Annual Burden Hours: 6,667.
    Estimated Total Annual Cost: $200,000.

IV. Request for Comments

    Comments are invited on: (1) Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
NASA, including whether the information collected has practical 
utility; (2) the accuracy of NASA's estimate of the burden (including 
hours and cost) of the proposed collection of information; (3) ways to 
enhance the quality, utility, and clarity of the information to be 
collected; and (4) ways to minimize the burden of the collection of 
information on respondents, including automated collection techniques 
or the use of other forms of information technology.
    Comments submitted in response to this notice will be summarized 
and included in the request for OMB approval of this information 
collection. They will also become a matter of public record.

Lori Parker,
NASA PRA Clearance Officer.
[FR Doc. 2021-06610 Filed 3-30-21; 8:45 am]
BILLING CODE 7510-13-P