Proposed Collection of Information: Improving Customer Experience (OMB Circular A-11, Section 280 Implementation), 14797-14798 [2021-05542]
Download as PDF
jbell on DSKJLSW7X2PROD with NOTICES
Federal Register / Vol. 86, No. 51 / Thursday, March 18, 2021 / Notices
west of the proposed Willets Point
Station just south of Roosevelt Avenue,
and the third at the OMSF;
• construction of a 27kV main
substation located adjacent to the OMSF
structure on MTA property;
• construction of utilities
infrastructure, both new and modified,
as needed, to support the Proposed
Action, including a permanent
stormwater outfall into Flushing Creek
and a temporary stormwater outfall into
Flushing Creek; and
• acquisition of temporary and
permanent easements; no private
property would be acquired.
The Proposed Action also includes
various connected actions, including:
Utility relocation and demolition of
certain existing facilities; a temporary
MTA bus storage/parking facility;
relocation of up to 200 Citi Field
parking spaces; demolition and
replacement of the Passerelle Bridge;
temporary walkway to maintain access
between the transit stations and
Flushing Meadows-Corona Park;
modifications to the Mets-Willets Point
LIRR Station, including new shuttle
service on the LIRR Port Washington
Line; and the relocation of several
World’s Fair Marina facilities, including
a boat lift, finger piers and connected
timber floating dock, Marina office and
boatyard facility, boat storage and
parking, and operations shed.
FAA provides the following notices:
• Pursuant to 36 CFR 800.8(c) that it
used the NEPA process to notify the
public of FAA’s finding that the
proposed undertaking would adversely
affect properties listed or eligible for
listing on the National Register of
Historic Places. An executed
Memorandum of Agreement to resolve
adverse effects to historic properties is
included in Appendix K.13 of the Final
EIS.
• Pursuant to Section 4(f) of the DOT
Act and Section 6(f) of the Land and
Water Conservation Fund (LWCF) Act,
FAA has prepared a Final Section 4(f)
and Section 6(f) Evaluation (see
Appendix I of the Final EIS). The
Proposed Action would have a
significant impact on Section 4(f)
resources and would require the
conversion of approximately 0.5 acres of
LWCF-obligated property, and a
temporary non-conforming use of
approximately 1.2 acres of LWCFobligated property. These impacts and
proposed mitigation are disclosed in
Chapter 3.8 and Appendix I of the Final
EIS.
• Pursuant to DOT Order 5610.2(b),
DOT Actions to Address Environmental
Justice in Minority Populations and
Low-Income Populations, the Proposed
VerDate Sep<11>2014
16:49 Mar 17, 2021
Jkt 253001
Action would have a significant impact
on minority environmental justice
populations. These impacts and
proposed mitigation are disclosed in
Chapter 3.14 of the Final EIS.
• Pursuant to Executive Order 11990,
Protection of Wetlands, that the
Proposed Action would temporarily
affect less than 1 acre of jurisdictional
wetlands in Flushing Creek and less
than 1 acre of temporary and permanent
impacts in Flushing Bay. Impacts to
these aquatic resources and proposed
mitigation are disclosed in Chapter 3.16
of the Final EIS.
• Pursuant to Executive Order 11988,
Floodplain Management that the
Proposed Action would not result in a
significant encroachment on
floodplains. Impacts to floodplains are
disclosed in Chapter 3.16 of the Final
EIS.
Following a 30-day wait period, FAA
may issue Record of Decision pursuant
to 40 CFR 1503.4(c) [Council of
Environmental Quality regulations] and
FAA Orders 1050.1F and 5050.4B. FAA
and the National Park Service (U.S.
Department of Interior) may prepare a
joint Record of Decision.
Issued in Jamaica, New York, March 12,
2021.
Evelyn Martinez,
Manager, New York Airports District Office,
Airports Division, Eastern Region.
[FR Doc. 2021–05576 Filed 3–17–21; 8:45 am]
BILLING CODE 4910–13–P
DEPARTMENT OF THE TREASURY
Bureau of the Fiscal Service
Proposed Collection of Information:
Improving Customer Experience (OMB
Circular A–11, Section 280
Implementation)
Notice and request for
comments.
ACTION:
The Department of the
Treasury, as part of its continuing effort
to reduce paperwork and respondent
burden, invites the general public and
other Federal agencies to take this
opportunity to comment on proposed
and/or continuing information
collections, as required by the
Paperwork Reduction Act of 1995.
Currently the Bureau of the Fiscal
Service within the Department of the
Treasury is soliciting comments
concerning the new collection,
Improving Customer Experience (OMB
Circular A–11, Section 280
Implementation), proposed by the
Agency.
SUMMARY:
PO 00000
Frm 00078
Fmt 4703
Sfmt 4703
14797
Written comments should be
received on or before May 17, 2021 to
be assured of consideration.
ADDRESSES: Submit comments
identified by Information Collection
1530–NEW, Improving Customer
Experience (OMB Circular A–11,
Section 280 Implementation), by any of
the following methods:
• Federal eRulemaking Portal:
https://www.regulations.gov. Follow the
instructions for submitting comments.
Comments submitted electronically,
including attachments to https://
www.regulations.gov, will be posted to
the docket unchanged.
• Mail: Direct all written comments
and requests for additional information
to Bureau of the Fiscal Service, Bruce A.
Sharp, Room #4006–A, P.O. Box 1328,
Parkersburg, WV 26106–1328.
FOR FURTHER INFORMATION CONTACT:
Submit requests for additional
information, including requests for
copies of the collection instrument and
supporting documents to Amber
Chaudhry, Customer Experience
Strategist, amber.chaudhry@
fiscal.treasury.gov; 202–657–9722, or
Bruce A. Sharp, Bureau Clearance
Officer, bruce.sharp@fiscal.treasury.gov;
304–480–8112.
SUPPLEMENTARY INFORMATION:
Title: Improving Customer Experience
(OMB Circular A–11, Section 280
Implementation).
OMB Number: 1530–NEW.
Type of Review: New.
Description: A modern, streamlined
and responsive customer experience
means: Raising government-wide
customer experience to the average of
the private sector service industry;
developing indicators for high-impact
Federal programs to monitor progress
towards excellent customer experience
and mature digital services; and
providing the structure (including
increasing transparency) and resources
to ensure customer experience is a focal
point for Bureau of the Fiscal Service
leadership. To support this, OMB
Circular A–11 Section 280 established
government-wide standards for mature
customer experience organizations in
government and measurement. To
enable Federal programs to deliver the
experience taxpayers deserve, they must
undertake three general categories of
activities: Conduct ongoing customer
research, gather and share customer
feedback, and test services and digital
products.
These data collection efforts may be
either qualitative or quantitative in
nature or may consist of mixed
methods. Additionally, data may be
collected via a variety of means,
DATES:
E:\FR\FM\18MRN1.SGM
18MRN1
jbell on DSKJLSW7X2PROD with NOTICES
14798
Federal Register / Vol. 86, No. 51 / Thursday, March 18, 2021 / Notices
including but not limited to electronic
or social media, direct or indirect
observation (i.e., in person, video and
audio collections), interviews,
questionnaires, surveys, and focus
groups. Bureau of the Fiscal Service will
limit its inquiries to data collections
that solicit strictly voluntary opinions or
responses. Steps will be taken to ensure
anonymity of respondents in each
activity covered by this request.
The results of the data collected will
be used to improve the delivery of
Federal services and programs. It will
include the creation of personas,
customer journey maps, and reports and
summaries of customer feedback data
and user insights. It will also provide
government-wide data on customer
experience that can be displayed on
performance.gov to help build
transparency and accountability of
Federal programs to the customers they
serve.
As a general matter, these information
collections will not result in any new
system of records containing privacy
information and will not ask questions
of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
The Bureau will collect this
information by electronic means when
possible, as well as by mail, fax,
telephone, technical discussions, and
in-person interviews. The Bureau may
also utilize observational techniques to
collect this information.
Affected Public: Collections will be
targeted to the solicitation of opinions
from respondents who have experience
with the program or may have
experience with the program in the near
future. For the purposes of this request,
‘‘customers’’ are individuals,
businesses, and organizations that
interact with a Bureau of the Fiscal
Service or program, either directly or via
a Federal contractor. This could include
individuals or households; businesses
or other for-profit organizations; not-for
profit institutions; State, local or tribal
governments; Federal government; and
Universities.
Estimated Number of Respondents:
2,001,550.
Estimated Time per Respondent:
Varied, dependent upon the data
collection method used. The possible
response time to complete a
questionnaire or survey may be 3
minutes or up to 1.5 hours to participate
in an interview.
Estimated Total Annual Burden
Hours: 101,125.
Estimated Total Annual Cost to
Public: $0.
VerDate Sep<11>2014
16:49 Mar 17, 2021
Jkt 253001
Request for Comments: Comments
submitted in response to this notice will
be summarized and/or included in the
request for Office of Management and
Budget approval. All comments will
become a matter of public record.
Comments are invited on: 1. Whether
the collection of information is
necessary for the proper performance of
the functions of the agency, including
whether the information shall have
practical utility; 2. the accuracy of the
agency’s estimate of the burden of the
collection of information; 3. ways to
enhance the quality, utility, and clarity
of the information to be collected; 4.
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
other forms of information technology;
and 5. estimates of capital or start-up
costs and costs of operation,
maintenance, and purchase of services
to provide information.
Authority: 44 U.S.C. 3501 et seq.
Dated: March 12, 2021.
Bruce A. Sharp,
Bureau Clearance Officer.
[FR Doc. 2021–05542 Filed 3–17–21; 8:45 am]
BILLING CODE 4810–AS–P
DEPARTMENT OF THE TREASURY
Bureau of the Fiscal Service
Privacy Act of 1974; Matching Program
Bureau of the Fiscal Service,
Department of the Treasury.
ACTION: Notice of a new matching
program.
AGENCY:
Pursuant to section
552a(e)(12) of the Privacy Act of 1974,
as amended, the Office of Management
and Budget (OMB) Guidelines on the
Conduct of Matching Programs, and the
Payment Integrity Information Act of
2019, notice is hereby given of the
conduct of the a Computer Matching
Program pertaining to the Do Not Pay
Working System’s support of the Small
Business Administration’s (SBA)
COVID–19 response programs,
including the Paycheck Protection
Program, Economic Injury Disaster Loan
(EIDL) program, Targeted EIDL
Advances, and the Shuttered Venue
Operators Grant (SVOG) Program
(collectively the ‘‘SBA Programs’’). This
matching program will provide SBA
with information that will help it
identify potentially improper payments
in the SBA Programs.
DATES: Comments on this matching
notice must be received no later than 30
days after date of publication in the
SUMMARY:
PO 00000
Frm 00079
Fmt 4703
Sfmt 4703
Federal Register. If no public comments
are received during the period allowed
for comment, the matching program will
be effective April 19, 2021, provided it
is a minimum of 30 days after the
publication date.
Beginning date: The matches are
conducted on an ongoing basis,
beginning no earlier than the matching
program effective date above.
ADDRESSES: David J. Ambrose, Chief
Security Officer/Chief Privacy Officer,
Bureau of the Fiscal Service, 3201
Pennsy Drive, Warehouse ‘‘E’’,
Landover, MD 20785.
FOR FURTHER INFORMATION CONTACT:
David J. Ambrose, Chief Security
Officer/Chief Privacy Officer, Bureau of
the Fiscal Service, 202–874–6488.
SUPPLEMENTARY INFORMATION: The
Computer Matching and Privacy
Protection Act of 1988 (Pub. L. 101–
503), amended the Privacy Act (5 U.S.C.
552a) by describing the manner in
which computer matching involving
Federal agencies could be performed
and adding certain protections for
individuals applying for and receiving
Federal benefits. Section 7201 of the
Omnibus Budget Reconciliation Act of
1990 (Pub. L. 101–508) further amended
the Privacy Act regarding protections for
such individuals. Moreover, the
Payment Integrity Information Act of
2019, (31 U.S.C. 3351 et seq.) (PIIA),
provides the head of the agency
operating the Do Not Pay Working
System with the authority to waive the
requirements in 5 U.S.C. 552a(o), after
consultation with the Office of
Management and Budget, for matching
programs conducted under the Do Not
Pay Initiative (31 U.S.C. 3354). This
Notice provides the public with
information regarding a matching
program pertaining to the Do Not Pay
Working System’s support of SBA
Programs that has been granted a
waiver, pursuant to PIIA, from the
Matching Agreement requirements in
the Privacy Act.
Participating Agencies
Name of Recipient Agency: Bureau of
the Fiscal Service, U.S. Department of
the Treasury. The SBA is the only other
federal agency expected to participate in
this matching program.
Authority for Conducting the Matching
Program
In accordance with 31 U.S.C. 3354,
executive agencies are required to
‘‘review prepayment and preaward
procedures and ensure that a thorough
review of available databases with
relevant information on eligibility
occurs to determine program or award
E:\FR\FM\18MRN1.SGM
18MRN1
Agencies
- DEPARTMENT OF THE TREASURY
- Bureau of the Fiscal Service
[Federal Register Volume 86, Number 51 (Thursday, March 18, 2021)]
[Notices]
[Pages 14797-14798]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-05542]
=======================================================================
-----------------------------------------------------------------------
DEPARTMENT OF THE TREASURY
Bureau of the Fiscal Service
Proposed Collection of Information: Improving Customer Experience
(OMB Circular A-11, Section 280 Implementation)
ACTION: Notice and request for comments.
-----------------------------------------------------------------------
SUMMARY: The Department of the Treasury, as part of its continuing
effort to reduce paperwork and respondent burden, invites the general
public and other Federal agencies to take this opportunity to comment
on proposed and/or continuing information collections, as required by
the Paperwork Reduction Act of 1995. Currently the Bureau of the Fiscal
Service within the Department of the Treasury is soliciting comments
concerning the new collection, Improving Customer Experience (OMB
Circular A-11, Section 280 Implementation), proposed by the Agency.
DATES: Written comments should be received on or before May 17, 2021 to
be assured of consideration.
ADDRESSES: Submit comments identified by Information Collection 1530-
NEW, Improving Customer Experience (OMB Circular A-11, Section 280
Implementation), by any of the following methods:
Federal eRulemaking Portal: https://www.regulations.gov.
Follow the instructions for submitting comments. Comments submitted
electronically, including attachments to https://www.regulations.gov,
will be posted to the docket unchanged.
Mail: Direct all written comments and requests for
additional information to Bureau of the Fiscal Service, Bruce A. Sharp,
Room #4006-A, P.O. Box 1328, Parkersburg, WV 26106-1328.
FOR FURTHER INFORMATION CONTACT: Submit requests for additional
information, including requests for copies of the collection instrument
and supporting documents to Amber Chaudhry, Customer Experience
Strategist, [email protected]; 202-657-9722, or Bruce
A. Sharp, Bureau Clearance Officer, [email protected];
304-480-8112.
SUPPLEMENTARY INFORMATION:
Title: Improving Customer Experience (OMB Circular A-11, Section
280 Implementation).
OMB Number: 1530-NEW.
Type of Review: New.
Description: A modern, streamlined and responsive customer
experience means: Raising government-wide customer experience to the
average of the private sector service industry; developing indicators
for high-impact Federal programs to monitor progress towards excellent
customer experience and mature digital services; and providing the
structure (including increasing transparency) and resources to ensure
customer experience is a focal point for Bureau of the Fiscal Service
leadership. To support this, OMB Circular A-11 Section 280 established
government-wide standards for mature customer experience organizations
in government and measurement. To enable Federal programs to deliver
the experience taxpayers deserve, they must undertake three general
categories of activities: Conduct ongoing customer research, gather and
share customer feedback, and test services and digital products.
These data collection efforts may be either qualitative or
quantitative in nature or may consist of mixed methods. Additionally,
data may be collected via a variety of means,
[[Page 14798]]
including but not limited to electronic or social media, direct or
indirect observation (i.e., in person, video and audio collections),
interviews, questionnaires, surveys, and focus groups. Bureau of the
Fiscal Service will limit its inquiries to data collections that
solicit strictly voluntary opinions or responses. Steps will be taken
to ensure anonymity of respondents in each activity covered by this
request.
The results of the data collected will be used to improve the
delivery of Federal services and programs. It will include the creation
of personas, customer journey maps, and reports and summaries of
customer feedback data and user insights. It will also provide
government-wide data on customer experience that can be displayed on
performance.gov to help build transparency and accountability of
Federal programs to the customers they serve.
As a general matter, these information collections will not result
in any new system of records containing privacy information and will
not ask questions of a sensitive nature, such as sexual behavior and
attitudes, religious beliefs, and other matters that are commonly
considered private.
The Bureau will collect this information by electronic means when
possible, as well as by mail, fax, telephone, technical discussions,
and in-person interviews. The Bureau may also utilize observational
techniques to collect this information.
Affected Public: Collections will be targeted to the solicitation
of opinions from respondents who have experience with the program or
may have experience with the program in the near future. For the
purposes of this request, ``customers'' are individuals, businesses,
and organizations that interact with a Bureau of the Fiscal Service or
program, either directly or via a Federal contractor. This could
include individuals or households; businesses or other for-profit
organizations; not-for profit institutions; State, local or tribal
governments; Federal government; and Universities.
Estimated Number of Respondents: 2,001,550.
Estimated Time per Respondent: Varied, dependent upon the data
collection method used. The possible response time to complete a
questionnaire or survey may be 3 minutes or up to 1.5 hours to
participate in an interview.
Estimated Total Annual Burden Hours: 101,125.
Estimated Total Annual Cost to Public: $0.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for Office of
Management and Budget approval. All comments will become a matter of
public record. Comments are invited on: 1. Whether the collection of
information is necessary for the proper performance of the functions of
the agency, including whether the information shall have practical
utility; 2. the accuracy of the agency's estimate of the burden of the
collection of information; 3. ways to enhance the quality, utility, and
clarity of the information to be collected; 4. ways to minimize the
burden of the collection of information on respondents, including
through the use of automated collection techniques or other forms of
information technology; and 5. estimates of capital or start-up costs
and costs of operation, maintenance, and purchase of services to
provide information.
Authority: 44 U.S.C. 3501 et seq.
Dated: March 12, 2021.
Bruce A. Sharp,
Bureau Clearance Officer.
[FR Doc. 2021-05542 Filed 3-17-21; 8:45 am]
BILLING CODE 4810-AS-P