Information Collection Request; 30-Day Notice and Request for Comments, 12900-12901 [2021-04482]
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12900
Notices
Federal Register
Vol. 86, No. 42
Friday, March 5, 2021
This section of the FEDERAL REGISTER
contains documents other than rules or
proposed rules that are applicable to the
public. Notices of hearings and investigations,
committee meetings, agency decisions and
rulings, delegations of authority, filing of
petitions and applications and agency
statements of organization and functions are
examples of documents appearing in this
section.
AGENCY FOR INTERNATIONAL
DEVELOPMENT
Information Collection Request; 30Day Notice and Request for Comments
U.S. Agency for International
Development (USAID).
ACTION: Notice; request for comments.
AGENCY:
U.S. Agency for International
Development (USAID), as part of its
continuing effort to reduce paperwork
and respondent burden, invites the
general public and other Federal
agencies to take this opportunity to
comment on the following information
collection, as required by the Paperwork
Reduction Act of 1995. Comments are
requested concerning whether the
proposed collection of information is
necessary for sustaining USAID-funded
programming; the accuracy of USAID’s
estimate of the burden of the proposed
collection of information; ways to
enhance the quality, utility, and clarity
of the information to be collected; and
ways to minimize the burden of the
collection of information on
respondents.
DATES: All comments should be
submitted within 30 calendar days from
the date of this publication.
ADDRESSES: Interested persons are
invited to submit comments regarding
the proposed information collection to
OMB (attention of the USAID Desk
Officer);
FOR FURTHER INFORMATION CONTACT:
Requests for additional information
should be directed to Melissa Taylor via
email to meltaylor@usaid.gov; or by
phone 202–712–5307.
SUPPLEMENTARY INFORMATION: Title:
Forms for reporting on contributions to
USAID-funded activities by host
country governments, non-governmental
entities and implementing partners.
A modern, streamlined and
responsive customer experience means:
Raising government-wide customer
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SUMMARY:
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experience to the average of the private
sector service industry; developing
indicators for high-impact Federal
programs to monitor progress towards
excellent customer experience and
mature digital services; and providing
the structure (including increasing
transparency) and resources to ensure
customer experience is a focal point for
agency leadership.
Analysis: USAID will collect this
information by electronic means when
possible, as well as by mail, fax,
telephone, technical discussions, and
in-person interviews. USAID may also
utilize observational techniques to
collect this information.
Whether seeking a loan, Social
Security benefits, veteran’s benefits, or
other services provided by the Federal
Government, individuals and businesses
expect Government customer services to
be efficient and intuitive, just like
services from leading private-sector
organizations. Yet the 2016 American
Consumer Satisfaction Index and the
2017 Forrester Federal Customer
Experience Index show that, on average,
Government services lag nine
percentage points behind the private
sector.
A modern, streamlined and
responsive customer experience means:
Raising government-wide customer
experience to the average of the private
sector service industry; developing
indicators for high-impact Federal
programs to monitor progress towards
excellent customer experience and
mature digital services; and providing
the structure (including increasing
transparency) and resources to ensure
customer experience is a focal point for
agency leadership. To support this,
OMB Circular A–11 Section 280
established government-wide standards
for mature customer experience
organizations in government and
measurement. To enable Federal
programs to deliver the experience
taxpayers deserve, they must undertake
three general categories of activities:
Conduct ongoing customer research,
gather and share customer feedback, and
test services and digital products.
These data collection efforts may be
either qualitative or quantitative in
nature or may consist of mixed
methods. Additionally, data may be
collected via a variety of means,
including but not limited to electronic
or social media, direct or indirect
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observation (i.e., in person, video and
audio collections), interviews,
questionnaires, surveys, and focus
groups. USAID will limit its inquiries to
data collections that solicit strictly
voluntary opinions or responses. Steps
will be taken to ensure anonymity of
respondents in each activity covered by
this request.
The results of the data collected will
be used to improve the delivery of
Federal services and programs. It will
include the creation of personas,
customer journey maps, and reports and
summaries of customer feedback data
and user insights. It will also provide
government-wide data on customer
experience that can be displayed on
performance.gov to help build
transparency and accountability of
Federal programs to the customers they
serve.
Method of Collection: USAID will
collect this information by electronic
means when possible, as well as by
mail, fax, telephone, technical
discussions, and in-person interviews.
USAID may also utilize observational
techniques to collect this information.
OMB Number: Not assigned.
Agency Form No.: N/A.
Agency: U.S. Agency for International
Development (USAID).
Federal Register: This information
was previously published in the Federal
Register on October, 27th 2020 allowing
for a 60-day public comment period
under Document #2020–23629. USAID
received no comments.
Affected Public: Collections will be
targeted to the solicitation of opinions
from respondents who have experience
with the program or may have
experience with the program in the near
future. For the purposes of this request,
‘‘customers’’ are individuals,
businesses, and organizations that
interact with a Federal Government
agency or program, either directly or via
a Federal contractor or grantee. This
could include individuals or
households; businesses or other forprofit organizations; not-for-profit
institutions; State, local or tribal
governments; Federal government; and
Universities.
Number of Respondents: Varied,
depending on the data needed.
Expiration Date: Three years from
issuance date.
Frequency: Varied, dependent upon
the data needed.
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Federal Register / Vol. 86, No. 42 / Friday, March 5, 2021 / Notices
Estimated number of hours: Varied,
dependent upon the data collection
method used.
Aubra E. Anthony,
Emerging Technology Advisor, Technology
Division, Development, Democracy, and
Innovation Bureau.
[FR Doc. 2021–04482 Filed 3–4–21; 8:45 am]
BILLING CODE P
AGENCY FOR INTERNATIONAL
DEVELOPMENT
Notice of Public Information
Collections
U.S. Agency for International
Development.
ACTION: Notice of public information
collections.
AGENCY:
The U.S. Agency for
International Development (USAID)
seeks Office of Management and Budget
(OMB) approval to continue the
information collections described
below. In accordance with the
Paperwork Reduction Act of 1995,
USAID requests public comment on
these collections from all interested
individuals and organizations. The
purpose of this notice is to allow 60
days for public comment preceding
submission of the collections to OMB.
Comments are requested concerning: (a)
Whether the collections of information
are necessary for the proper
performance of the functions of the
agency, including whether the
information shall have practical utility;
(b) the accuracy of the burden estimates;
(c) ways to enhance the quality, utility,
and clarity of the information collected;
and (d) ways to minimize the burden of
the collection of information on the
respondents, including through the use
of automated collection techniques or
other forms of information technology.
DATES: Submit comments on or before
May 4, 2021.
ADDRESSES: You may submit comments
by any of the following methods:
1. Web: Through the Federal
eRulemaking Portal at https://
www.regulations.gov by following the
instructions for submitting comments.
2. Email: policymailbox@usaid.gov.
FOR FURTHER INFORMATION CONTACT: Mr.
Francisco Escobar, at (202) 916–2614 or
via email at policymailbox@usaid.gov.
SUPPLEMENTARY INFORMATION:
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SUMMARY:
Instructions
All comments must be in writing and
submitted through the method(s)
specified in the Addresses section
above. All submissions must include the
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20:30 Mar 04, 2021
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12901
information collection title(s). Please
include your name, title, organization,
postal address telephone number, and
email address in the text of the message.
Please note that comments submitted in
response to this Notice are public
record. We recommend that you do not
submit detailed personal information,
Confidential Business Information, or
any information that is otherwise
protected from disclosure by statute.
USAID will only address comments
that explain why the proposed
collection would be inappropriate,
ineffective, or unacceptable without a
change. Comments that are insubstantial
or outside the scope of the notice of
request for public comment may not be
considered.
respondents will submit 33,249
submissions per year. The amount of
time estimated to complete each
response varies by item.
(7) An estimate of the total public
burden (in hours) associated with the
collections: 43,943.
(8) An estimate of the total public
burden (in cost) associated with the
collection: $4,054,200. Note that while
the burden for these information
collections falls on the public, most of
the submissions are reimbursable either
directly or indirectly under Agency
contracts, the cost for most of these
collections falls under the federal cost
burden. Thus, the estimated total public
cost burden not reimbursed through
Agency contracts is $57,570.24.
Purpose
The U.S. Agency for International
Development (USAID) is authorized to
make contracts with any corporation,
international organization, or other body
of persons in or outside of the United
States in furtherance of the purposes
and within limitations of the Foreign
Assistance Act (FAA). The information
collection requirements placed on the
public are published in 48 CFR chapter
7, and include the following offeror or
contractor reporting requirements,
identified by the AIDAR section
number, as specified in the AIDAR
701.106: 752.219–8, 752.245–70,
752.245–71(c)(2), 752.247–70(c),
752.7001, 752.7002(j), 752.7003,
752.7004 and 752.7032.
The pre-award requirements are based
on a need for prudent management in
the determination that an offeror either
has or can obtain the ability to
competently manage development
assistance programs using public funds.
The requirements for information
collection during the post-award period
are based on the need to prudently
administer public funds.
Mark Anthony Walther,
Senior Procurement Executive.
Overview of Information Collections
(1) Information Collection Elements in
the USAID Acquisition Regulation
(AIDAR).
(2) Type of Information Collection:
Renewal of Information Collection
under OMB No: OMB 0412–0520.
(3) Title of the Form: Contractor
Employee Biographical Data Sheet
corresponding to AIDAR 752.7001.
(4) Agency Form No.: AID 1420–17.
(5) Affected public who will be asked
or required to respond: Offerors
responding to contract solicitations and
contractors.
(6) An estimate of the total number of
respondents and the amount of time
estimated for an average respondent to
respond is: USAID estimates that 4,877
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[FR Doc. 2021–04610 Filed 3–4–21; 8:45 am]
BILLING CODE 6116–02–P
DEPARTMENT OF AGRICULTURE
Animal and Plant Health Inspection
Service
[Docket No. APHIS–2021–0004]
Notice of Request for Revision to and
Extension of Approval of an
Information Collection; Control of
Chronic Wasting Disease
Animal and Plant Health
Inspection Service, USDA.
ACTION: Revision to and extension of
approval of an information collection;
comment request.
AGENCY:
In accordance with the
Paperwork Reduction Act of 1995, this
notice announces the Animal and Plant
Health Inspection Service’s intention to
request a revision to and extension of
approval of an information collection
associated with the regulations for the
control of chronic wasting disease in
farmed and captive cervid herds.
DATES: We will consider all comments
that we receive on or before May 4,
2021.
ADDRESSES: You may submit comments
by either of the following methods:
• Federal eRulemaking Portal: Go to
www.regulations.gov. Enter APHIS–
2021–0004 in the Search field. Select
the Documents tab, then select the
Comment button in the list of
documents.
• Postal Mail/Commercial Delivery:
Send your comment to Docket No.
APHIS–2021–0004, Regulatory Analysis
and Development, PPD, APHIS, Station
3A–03.8, 4700 River Road Unit 118,
Riverdale, MD 20737–1238.
SUMMARY:
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]]>Agencies
[Federal Register Volume 86, Number 42 (Friday, March 5, 2021)]
[Notices]
[Pages 12900-12901]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-04482]
========================================================================
Notices
Federal Register
________________________________________________________________________
This section of the FEDERAL REGISTER contains documents other than rules
or proposed rules that are applicable to the public. Notices of hearings
and investigations, committee meetings, agency decisions and rulings,
delegations of authority, filing of petitions and applications and agency
statements of organization and functions are examples of documents
appearing in this section.
========================================================================
Federal Register / Vol. 86, No. 42 / Friday, March 5, 2021 /
Notices
[[Page 12900]]
AGENCY FOR INTERNATIONAL DEVELOPMENT
Information Collection Request; 30-Day Notice and Request for
Comments
AGENCY: U.S. Agency for International Development (USAID).
ACTION: Notice; request for comments.
-----------------------------------------------------------------------
SUMMARY: U.S. Agency for International Development (USAID), as part of
its continuing effort to reduce paperwork and respondent burden,
invites the general public and other Federal agencies to take this
opportunity to comment on the following information collection, as
required by the Paperwork Reduction Act of 1995. Comments are requested
concerning whether the proposed collection of information is necessary
for sustaining USAID-funded programming; the accuracy of USAID's
estimate of the burden of the proposed collection of information; ways
to enhance the quality, utility, and clarity of the information to be
collected; and ways to minimize the burden of the collection of
information on respondents.
DATES: All comments should be submitted within 30 calendar days from
the date of this publication.
ADDRESSES: Interested persons are invited to submit comments regarding
the proposed information collection to OMB (attention of the USAID Desk
Officer);
FOR FURTHER INFORMATION CONTACT: Requests for additional information
should be directed to Melissa Taylor via email to [email protected];
or by phone 202-712-5307.
SUPPLEMENTARY INFORMATION: Title: Forms for reporting on contributions
to USAID-funded activities by host country governments, non-
governmental entities and implementing partners.
A modern, streamlined and responsive customer experience means:
Raising government-wide customer experience to the average of the
private sector service industry; developing indicators for high-impact
Federal programs to monitor progress towards excellent customer
experience and mature digital services; and providing the structure
(including increasing transparency) and resources to ensure customer
experience is a focal point for agency leadership.
Analysis: USAID will collect this information by electronic means
when possible, as well as by mail, fax, telephone, technical
discussions, and in-person interviews. USAID may also utilize
observational techniques to collect this information.
Whether seeking a loan, Social Security benefits, veteran's
benefits, or other services provided by the Federal Government,
individuals and businesses expect Government customer services to be
efficient and intuitive, just like services from leading private-sector
organizations. Yet the 2016 American Consumer Satisfaction Index and
the 2017 Forrester Federal Customer Experience Index show that, on
average, Government services lag nine percentage points behind the
private sector.
A modern, streamlined and responsive customer experience means:
Raising government-wide customer experience to the average of the
private sector service industry; developing indicators for high-impact
Federal programs to monitor progress towards excellent customer
experience and mature digital services; and providing the structure
(including increasing transparency) and resources to ensure customer
experience is a focal point for agency leadership. To support this, OMB
Circular A-11 Section 280 established government-wide standards for
mature customer experience organizations in government and measurement.
To enable Federal programs to deliver the experience taxpayers deserve,
they must undertake three general categories of activities: Conduct
ongoing customer research, gather and share customer feedback, and test
services and digital products.
These data collection efforts may be either qualitative or
quantitative in nature or may consist of mixed methods. Additionally,
data may be collected via a variety of means, including but not limited
to electronic or social media, direct or indirect observation (i.e., in
person, video and audio collections), interviews, questionnaires,
surveys, and focus groups. USAID will limit its inquiries to data
collections that solicit strictly voluntary opinions or responses.
Steps will be taken to ensure anonymity of respondents in each activity
covered by this request.
The results of the data collected will be used to improve the
delivery of Federal services and programs. It will include the creation
of personas, customer journey maps, and reports and summaries of
customer feedback data and user insights. It will also provide
government-wide data on customer experience that can be displayed on
performance.gov to help build transparency and accountability of
Federal programs to the customers they serve.
Method of Collection: USAID will collect this information by
electronic means when possible, as well as by mail, fax, telephone,
technical discussions, and in-person interviews. USAID may also utilize
observational techniques to collect this information.
OMB Number: Not assigned.
Agency Form No.: N/A.
Agency: U.S. Agency for International Development (USAID).
Federal Register: This information was previously published in the
Federal Register on October, 27th 2020 allowing for a 60-day public
comment period under Document #2020-23629. USAID received no comments.
Affected Public: Collections will be targeted to the solicitation
of opinions from respondents who have experience with the program or
may have experience with the program in the near future. For the
purposes of this request, ``customers'' are individuals, businesses,
and organizations that interact with a Federal Government agency or
program, either directly or via a Federal contractor or grantee. This
could include individuals or households; businesses or other for-profit
organizations; not-for-profit institutions; State, local or tribal
governments; Federal government; and Universities.
Number of Respondents: Varied, depending on the data needed.
Expiration Date: Three years from issuance date.
Frequency: Varied, dependent upon the data needed.
[[Page 12901]]
Estimated number of hours: Varied, dependent upon the data
collection method used.
Aubra E. Anthony,
Emerging Technology Advisor, Technology Division, Development,
Democracy, and Innovation Bureau.
[FR Doc. 2021-04482 Filed 3-4-21; 8:45 am]
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