Agency Information Collection Activities; Proposed Collection; Comment Request; Improving Customer Experience (OMB Circular A-11, Section 280 Implementation), 10618-10619 [2021-03458]
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10618
Federal Register / Vol. 86, No. 33 / Monday, February 22, 2021 / Notices
Branch in the Keystone Division, from
milepost (MP) RY 0.0 to MP RY 21.9. NS
seeks to operate positive train control
(PTC) equipped locomotives, that are
not equipped with cab signal system
equipment, in cab signal system
territory.
PTC-equipped locomotives are to be
used in switching, transfer service, with
or without cars, manifest trains, work
trains, wreck trains, ballast cleaners to
and from work, and engines and rail
diesel cars moving to and from shops,
with all movements made at timetable
speed. NS states that if a PTC-equipped
locomotive experiences an en route
failure, then 49 CFR 236.1029, PTC
system use and failures, would apply.
A copy of the petition, as well as any
written communications concerning the
petition, is available for review online at
https://www.regulations.gov.
Interested parties are invited to
participate in these proceedings by
submitting written views, data, or
comments. FRA does not anticipate
scheduling a public hearing in
connection with these proceedings since
the facts do not appear to warrant a
hearing. If any interested parties desire
an opportunity for oral comment and a
public hearing, they should notify FRA,
in writing, before the end of the
comment period and specify the basis
for their request.
All communications concerning these
proceedings should identify the
appropriate docket number and may be
submitted by any of the following
methods:
• Website: https://
www.regulations.gov. Follow the online
instructions for submitting comments.
• Fax: 202–493–2251.
• Mail: Docket Operations Facility,
U.S. Department of Transportation
(DOT), 1200 New Jersey Ave. SE, W12–
140, Washington, DC 20590.
• Hand Delivery: 1200 New Jersey
Ave. SE, Room W12–140, Washington,
DC 20590, between 9 a.m. and 5 p.m.,
Monday through Friday, except Federal
Holidays.
Communications received by April 8,
2021 will be considered by FRA before
final action is taken. Comments received
after that date will be considered if
practicable.
Anyone can search the electronic
form of any written communications
and comments received into any of our
dockets by the name of the individual
submitting the comment (or signing the
document, if submitted on behalf of an
association, business, labor union, etc.).
Under 5 U.S.C. 553(c), DOT solicits
comments from the public to better
inform its processes. DOT posts these
comments, without edit, including any
VerDate Sep<11>2014
19:48 Feb 19, 2021
Jkt 253001
personal information the commenter
provides, to www.regulations.gov, as
described in the system of records
notice (DOT/ALL–14 FDMS), which can
be reviewed at https://
www.transportation.gov/privacy. See
also https://www.regulations.gov/
#!privacyNotice for the privacy notice of
regulations.gov.
Issued in Washington, DC.
John Karl Alexy,
Associate Administrator for Railroad Safety,
Chief Safety Officer.
[FR Doc. 2021–03488 Filed 2–19–21; 8:45 am]
BILLING CODE 4910–06–P
DEPARTMENT OF THE TREASURY
Agency Information Collection
Activities; Proposed Collection;
Comment Request; Improving
Customer Experience (OMB Circular
A–11, Section 280 Implementation)
Departmental Offices, U.S.
Department of the Treasury.
ACTION: Notice.
AGENCY:
The Department of the
Treasury, as part of its continuing effort
to reduce paperwork and respondent
burden, invites the general public and
other federal agencies to comment on
the proposed information collection
listed below, in accordance with the
Paperwork Reduction Act of 1995.
DATES: Written comments must be
received on or before April 23, 2021.
ADDRESSES: Send comments regarding
the burden estimate, or any other aspect
of the information collection, including
suggestions for reducing the burden, to
Treasury PRA Clearance Officer, 1750
Pennsylvania Ave. NW, Suite 8142,
Washington, DC 20220, or email at
PRA@treasury.gov.
FOR FURTHER INFORMATION CONTACT:
Copies of the submissions may be
obtained from Molly Stasko by emailing
PRA@treasury.gov, calling (202) 622–
8922, or viewing the entire information
collection request at www.reginfo.gov.
SUPPLEMENTARY INFORMATION:
Title: Improving Customer Experience
(OMB Circular A–11, Section 280
Implementation).
OMB Control Number: 1505–NEW.
Type of Review: New collection.
Description: A modern, streamlined
and responsive customer experience
means: Raising government-wide
customer experience to the average of
the private sector service industry;
developing indicators for high-impact
Federal programs to monitor progress
towards excellent customer experience
and mature digital services; and
SUMMARY:
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Fmt 4703
Sfmt 4703
providing the structure (including
increasing transparency) and resources
to ensure customer experience is a focal
point for Department leadership. To
support this, OMB Circular A–11
Section 280 established governmentwide standards for mature customer
experience organizations in government
and measurement. To enable Federal
programs to deliver the experience
taxpayers deserve, they must undertake
three general categories of activities:
Conduct ongoing customer research,
gather and share customer feedback, and
test services and digital products.
These data collection efforts may be
either qualitative or quantitative in
nature or may consist of mixed
methods. Additionally, data may be
collected via a variety of means,
including but not limited to electronic
or social media, direct or indirect
observation (i.e., in person, video and
audio collections), interviews,
questionnaires, surveys, and focus
groups. The Department will limit its
inquiries to data collections that solicit
strictly voluntary opinions or responses.
Steps will be taken to ensure anonymity
of respondents in each activity covered
by this request.
The results of the data collected will
be used to improve the delivery of
Federal services and programs. It will
include the creation of personas,
customer journey maps, and reports and
summaries of customer feedback data
and user insights. It will also provide
government-wide data on customer
experience that can be displayed on
performance.gov to help build
transparency and accountability of
Federal programs to the customers they
serve.
As a general matter, these information
collections will not result in any new
system of records containing privacy
information and will not ask questions
of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
The Department will collect this
information by electronic means when
possible, as well as by mail, fax,
telephone, technical discussions, and
in-person interviews. The Department
may also utilize observational
techniques to collect this information.
Affected Public: Collections will be
targeted to the solicitation of opinions
from respondents who have experience
with the program or may have
experience with the program in the near
future. For the purposes of this request,
‘‘customers’’ are individuals,
businesses, and organizations that
interact with a Federal Government
agency or program, either directly or via
E:\FR\FM\22FEN1.SGM
22FEN1
Federal Register / Vol. 86, No. 33 / Monday, February 22, 2021 / Notices
tkelley on DSKBCP9HB2PROD with NOTICES
a Federal contractor. This could include
individuals or households; businesses
or other for-profit organizations; not-forprofit institutions; State, local or tribal
governments; Federal government; and
Universities.
Estimated Number of Respondents:
712,000.
Average Number of Responses per
Activity: 1 response per respondent per
activity.
Estimated Number of Responses:
712,000.
Estimated Time per Response: Varied,
dependent upon the data collection
method used. The possible response
time to complete a questionnaire or
VerDate Sep<11>2014
19:48 Feb 19, 2021
Jkt 253001
survey may be 3 minutes or up to 2
hours to participate in an interview.
Estimated Total Annual Burden
Hours: 190,750.
Request For Comments: Comments
submitted in response to this notice will
be summarized and included in the
request for Office of Management and
Budget approval. All comments will
become a matter of public record.
Comments are invited on: (a) Whether
the collection of information is
necessary for the proper performance of
the functions of the agency, including
whether the information shall have
practical utility; (b) the accuracy of the
agency’s estimate of the burden of the
collection of information; (c) ways to
PO 00000
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10619
enhance the quality, utility, and clarity
of the information to be collected; (d)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of technology; and (e) estimates of
capital or start-up costs and costs of
operation, maintenance, and purchase
of services required to provide
information.
Authority: 44 U.S.C. 3501 et seq.
Dated: February 16, 2021.
Molly Stasko,
Treasury PRA Clearance Officer.
[FR Doc. 2021–03458 Filed 2–19–21; 8:45 am]
BILLING CODE 4810–AK–P
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]]>Agencies
[Federal Register Volume 86, Number 33 (Monday, February 22, 2021)]
[Notices]
[Pages 10618-10619]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-03458]
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DEPARTMENT OF THE TREASURY
Agency Information Collection Activities; Proposed Collection;
Comment Request; Improving Customer Experience (OMB Circular A-11,
Section 280 Implementation)
AGENCY: Departmental Offices, U.S. Department of the Treasury.
ACTION: Notice.
-----------------------------------------------------------------------
SUMMARY: The Department of the Treasury, as part of its continuing
effort to reduce paperwork and respondent burden, invites the general
public and other federal agencies to comment on the proposed
information collection listed below, in accordance with the Paperwork
Reduction Act of 1995.
DATES: Written comments must be received on or before April 23, 2021.
ADDRESSES: Send comments regarding the burden estimate, or any other
aspect of the information collection, including suggestions for
reducing the burden, to Treasury PRA Clearance Officer, 1750
Pennsylvania Ave. NW, Suite 8142, Washington, DC 20220, or email at
[email protected].
FOR FURTHER INFORMATION CONTACT: Copies of the submissions may be
obtained from Molly Stasko by emailing [email protected], calling (202)
622-8922, or viewing the entire information collection request at
www.reginfo.gov.
SUPPLEMENTARY INFORMATION:
Title: Improving Customer Experience (OMB Circular A-11, Section
280 Implementation).
OMB Control Number: 1505-NEW.
Type of Review: New collection.
Description: A modern, streamlined and responsive customer
experience means: Raising government-wide customer experience to the
average of the private sector service industry; developing indicators
for high-impact Federal programs to monitor progress towards excellent
customer experience and mature digital services; and providing the
structure (including increasing transparency) and resources to ensure
customer experience is a focal point for Department leadership. To
support this, OMB Circular A-11 Section 280 established government-wide
standards for mature customer experience organizations in government
and measurement. To enable Federal programs to deliver the experience
taxpayers deserve, they must undertake three general categories of
activities: Conduct ongoing customer research, gather and share
customer feedback, and test services and digital products.
These data collection efforts may be either qualitative or
quantitative in nature or may consist of mixed methods. Additionally,
data may be collected via a variety of means, including but not limited
to electronic or social media, direct or indirect observation (i.e., in
person, video and audio collections), interviews, questionnaires,
surveys, and focus groups. The Department will limit its inquiries to
data collections that solicit strictly voluntary opinions or responses.
Steps will be taken to ensure anonymity of respondents in each activity
covered by this request.
The results of the data collected will be used to improve the
delivery of Federal services and programs. It will include the creation
of personas, customer journey maps, and reports and summaries of
customer feedback data and user insights. It will also provide
government-wide data on customer experience that can be displayed on
performance.gov to help build transparency and accountability of
Federal programs to the customers they serve.
As a general matter, these information collections will not result
in any new system of records containing privacy information and will
not ask questions of a sensitive nature, such as sexual behavior and
attitudes, religious beliefs, and other matters that are commonly
considered private.
The Department will collect this information by electronic means
when possible, as well as by mail, fax, telephone, technical
discussions, and in-person interviews. The Department may also utilize
observational techniques to collect this information.
Affected Public: Collections will be targeted to the solicitation
of opinions from respondents who have experience with the program or
may have experience with the program in the near future. For the
purposes of this request, ``customers'' are individuals, businesses,
and organizations that interact with a Federal Government agency or
program, either directly or via
[[Page 10619]]
a Federal contractor. This could include individuals or households;
businesses or other for-profit organizations; not-for-profit
institutions; State, local or tribal governments; Federal government;
and Universities.
Estimated Number of Respondents: 712,000.
Average Number of Responses per Activity: 1 response per respondent
per activity.
Estimated Number of Responses: 712,000.
Estimated Time per Response: Varied, dependent upon the data
collection method used. The possible response time to complete a
questionnaire or survey may be 3 minutes or up to 2 hours to
participate in an interview.
Estimated Total Annual Burden Hours: 190,750.
Request For Comments: Comments submitted in response to this notice
will be summarized and included in the request for Office of Management
and Budget approval. All comments will become a matter of public
record. Comments are invited on: (a) Whether the collection of
information is necessary for the proper performance of the functions of
the agency, including whether the information shall have practical
utility; (b) the accuracy of the agency's estimate of the burden of the
collection of information; (c) ways to enhance the quality, utility,
and clarity of the information to be collected; (d) ways to minimize
the burden of the collection of information on respondents, including
through the use of technology; and (e) estimates of capital or start-up
costs and costs of operation, maintenance, and purchase of services
required to provide information.
Authority: 44 U.S.C. 3501 et seq.
Dated: February 16, 2021.
Molly Stasko,
Treasury PRA Clearance Officer.
[FR Doc. 2021-03458 Filed 2-19-21; 8:45 am]
BILLING CODE 4810-AK-P
