Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 9527-9528 [2021-02998]

Download as PDF Federal Register / Vol. 86, No. 29 / Tuesday, February 16, 2021 / Notices (9)(B), and 5 U.S.C. App. 2, Section 10(d). Meeting registration can be completed at http://snacregister.samhsa.gov/ MeetingList.aspx. Web conference and call information will be sent after completing registration. Meeting information and a roster of DTAB members may be obtained by accessing the SAMHSA Advisory Committees website, https://www.samhsa.gov/ about-us/advisory-councils/meetings or by contacting the Designated Federal Officer, Jennifer Fan. Committee Name: Substance Abuse and Mental Health Services Administration, Center for Substance Abuse Prevention, Drug Testing Advisory Board. Dates/Time/Type: March 2, 2021, from 10:00 a.m. to 2:00 p.m. EST: OPEN, March 2, 2021, from 2:15 p.m. to 4:30 p.m. EST: CLOSED, March 3, 2021, from 10:00 a.m. to 4:30 p.m. EST: CLOSED. Place: Substance Abuse and Mental Health Services Administration, 5600 Fishers Lane, Rockville, MD 20857. Contact: Jennifer Fan, Senior Pharmacist, Center for Substance Abuse Prevention, 5600 Fishers Lane, Room 16N06D, Rockville, Maryland 20857, Telephone: (240) 276–1759, Email: jennifer.fan@samhsa.hhs.gov. Note: For technical reasons, SAMHSA was unable to provide the normal 15-day advance noticification of the meeting. Anastasia Marie Donovan, Policy Anayst. [FR Doc. 2021–03065 Filed 2–12–21; 8:45 am] BILLING CODE 4162–20–P DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection [1651–0136] Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery U.S. Customs and Border Protection (CBP), Department of Homeland Security. ACTION: 30-Day notice and request for comments; extension of an existing collection of information. khammond on DSKJM1Z7X2PROD with NOTICES AGENCY: The Department of Homeland Security, U.S. Customs and Border Protection will be submitting the following information collection request to the Office of Management and Budget (OMB) for review and approval in accordance with the Paperwork Reduction Act of 1995 (PRA). The SUMMARY: VerDate Sep<11>2014 17:04 Feb 12, 2021 Jkt 253001 information collection is published in the Federal Register to obtain comments from the public and affected agencies. DATES: Comments are encouraged and must be submitted (no later than March 18, 2021 to be assured of consideration. ADDRESSES: Written comments and/or suggestions regarding the item(s) contained in this notice should be sent within 30 days of publication of this notice to www.reginfo.gov/public/do/ PRAMain. Find this particular information collection by selecting ‘‘Currently under 30-day Review—Open for Public Comments’’ or by using the search function. FOR FURTHER INFORMATION CONTACT: Requests for additional PRA information should be directed to Seth Renkema, Chief, Economic Impact Analysis Branch, U.S. Customs and Border Protection, Office of Trade, Regulations and Rulings, 90 K Street NE, 10th Floor, Washington, DC 20229–1177, Telephone number 202–325–0056 or via email CBP_PRA@cbp.dhs.gov. Please note that the contact information provided here is solely for questions regarding this notice. Individuals seeking information about other CBP programs should contact the CBP National Customer Service Center at 877–227–5511, (TTY) 1–800–877–8339, or CBP website at https://www.cbp.gov/. SUPPLEMENTARY INFORMATION: CBP invites the general public and other Federal agencies to comment on the proposed and/or continuing information collections pursuant to the Paperwork Reduction Act of 1995 (44 U.S.C. 3501 et seq.). This proposed information collection was previously published in the Federal Register (85 FR 75347) on November 25, 2020, allowing for a 60day comment period. This notice allows for an additional 30 days for public comments. This process is conducted in accordance with 5 CFR 1320.8. Written comments and suggestions from the public and affected agencies should address one or more of the following four points: (1) Whether the proposed collection of information is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; (2) the accuracy of the agency’s estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions used; (3) suggestions to enhance the quality, utility, and clarity of the information to be collected; and (4) suggestions to minimize the burden of the collection of information on those who are to respond, including through the use of appropriate automated, electronic, PO 00000 Frm 00051 Fmt 4703 Sfmt 4703 9527 mechanical, or other technological collection techniques or other forms of information technology, e.g., permitting electronic submission of responses. The comments that are submitted will be summarized and included in the request for approval. All comments will become a matter of public record. Overview of This Information Collection Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery. OMB Number: 1651–0136. Current Actions: This submission is being made to extend the expiration date with no change to the burden hours. Type of Review: Extension (without change). Affected Public: Individuals and businesses. Abstract: Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers’ needs, U.S. Customs and Border Protection (CBP) (hereafter ‘‘the Agency’’) seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This collection of information is necessary to enable CBP to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with CBP’s programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between CBP and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. Type of Information Collection: Comment Cards. E:\FR\FM\16FEN1.SGM 16FEN1 9528 Federal Register / Vol. 86, No. 29 / Tuesday, February 16, 2021 / Notices respective fields. FEMA seeks to appoint individuals to seven (7) discipline-specific positions on the NAC and up to four (4) members as Administrator Selections. If other positions open during the application and selection period, FEMA may select qualified candidates from the pool of applications. Estimated Number of Respondents: 10,000. Estimated Number of Annual Responses per Respondent: 1. Estimated Number of Total Annual Responses: 10,000. Estimated Time per Response: 3 minutes. Estimated Total Annual Burden Hours: 500 hours. Type of Information Collection: Customer Surveys. Estimated Number of Respondents: 290,000. Estimated Numbers of Annual Responses per Respondent: 1. Estimated Number of Total Annual Responses: 290,000. Estimated Time per Response: 5 minutes. Estimated Total Annual Burden Hours: 24,490. FEMA will accept applications until 11:59 p.m. Eastern Time on March 12, 2021. DATES: Dated: February 9, 2021. Seth D. Renkema, Branch Chief, Economic Impact Analysis Branch, U.S. Customs and Border Protection. [FR Doc. 2021–02998 Filed 2–12–21; 8:45 am] BILLING CODE P DEPARTMENT OF HOMELAND SECURITY Federal Emergency Management Agency [Docket ID: FEMA–2007–0008] Federal Emergency Management Agency, Department of Homeland Security. ACTION: Committee management; request for applicants for appointment to the National Advisory Council. AGENCY: The Federal Emergency Management Agency (FEMA) requests that qualified individuals interested in serving on the FEMA National Advisory Council (NAC) apply for appointment as identified in this notice. Pursuant to the Post-Katrina Emergency Management Reform Act of 2006 (PKEMRA), the NAC advises the FEMA Administrator on all aspects of emergency management to incorporate input from and ensure coordination with State, local, Tribal, and territorial governments, and the non-governmental and private sectors on developing and revising national plans and strategies, the administration of and assessment of FEMA’s grant programs, and the development and evaluation of risk assessment methodologies. The NAC consists of up to thirty-five (35) members, all of whom are experts and leaders in their khammond on DSKJM1Z7X2PROD with NOTICES SUMMARY: 17:04 Feb 12, 2021 Rob Long, Designated Federal Officer, Office of the National Advisory Council, Federal Emergency Management Agency, 500 C Street SW, Washington, DC 20472–3184; telephone (202) 646– 2700; email FEMA-NAC@fema.dhs.gov. For more information on the NAC, including membership application instructions, visit https:// www.fema.gov/national-advisorycouncil. FOR FURTHER INFORMATION CONTACT: The NAC is an advisory committee established in accordance with the provisions of the Federal Advisory Committee Act (FACA), 5 U.S.C. Appendix. As required by PKEMRA, the Secretary of Homeland Security established the NAC to ensure effective and ongoing coordination of Federal preparedness, protection, response, recovery, and mitigation for natural disasters, acts of terrorism, and other man-made disasters. FEMA is requesting that individuals who are interested in and qualified to serve on the NAC apply for appointment to an open position in one of the following discipline areas: Cybersecurity (Special Government Employee (SGE)); Communications (SGE); In-Patient Medical Providers (SGE); Elected Local Officials (Representative); Emergency Management (Representative); and two open positions for Emergency Response Providers (Representatives). The Administrator may appoint up to four (4) additional candidates to serve as FEMA Administrator Selections (as SGE appointments). Please visit https:// www.fema.gov/membershipapplications for further information on expertise required to fill these positions. SUPPLEMENTARY INFORMATION: National Advisory Council VerDate Sep<11>2014 Please submit application packages via email to FEMA-NAC@ fema.dhs.gov. Save materials in one file using the naming convention, ‘‘Last Name_First Name_NAC Application’’ and attach to the email. The Office of the National Advisory Council will send you an email that confirms receipt of your application and will notify you of the final status of your application once FEMA selects new members. ADDRESSES: Jkt 253001 PO 00000 Frm 00052 Fmt 4703 Sfmt 4703 Appointments will be for three-year terms commencing December 2021. The NAC Charter contains more information and can be found at: https://www.fema.gov/media-library/ assets/documents/35316. If you are interested, qualified, and would like to be considered for appointment to the NAC, please submit an application package to the Office of the NAC as listed in the ADDRESSES section of this notice. The NAC does not provide a formal application form; however, each electronic application package MUST include the following information: • Cover letter, addressed to the Office of the NAC, that includes or indicates: Current position title and employer or organization you represent, home and work addresses, and preferred telephone number and email address; the discipline area position(s) for which you are qualified; why you are interested in serving on the NAC; and how you heard about the solicitation for NAC members; • A summary of the most important accomplishments that qualify you to serve on the NAC, in the form of three to five (3–5) bullets in less than 75 words total; • Resume or Curriculum Vitae (CV); and • One Letter of Recommendation addressed to the Office of the NAC. Your application package must be less than eight (8) pages to be considered by FEMA. Information contained in your application package should indicate clearly your qualifications to serve on the NAC and fill one of the current open positions. FEMA will not consider incomplete applications. FEMA will review the information contained in application packages and make selections based on: (1) Leadership attributes; (2) emergency management experience; (3) expert knowledge in discipline area; and (4) ability to meet NAC member expectations. FEMA will also consider overall NAC composition, including geographic diversity and mix of officials, emergency managers, and emergency response providers from state, local, and tribal governments, when selecting members. Appointees may be designated as an SGE as defined in section 202(a) of title 18, U.S.C., as a Representative member, or as an RGE. SGEs speak in a personal capacity as experts in their field and Representative members speak for the stakeholder group they represent. Candidates selected for appointment as SGEs are required to complete a new entrant Confidential Financial Disclosure Form (Office of Government Ethics (OGE) Form 450) each year. You can find this form at the Office of E:\FR\FM\16FEN1.SGM 16FEN1

Agencies

[Federal Register Volume 86, Number 29 (Tuesday, February 16, 2021)]
[Notices]
[Pages 9527-9528]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2021-02998]


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DEPARTMENT OF HOMELAND SECURITY

U.S. Customs and Border Protection

[1651-0136]


Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery

AGENCY: U.S. Customs and Border Protection (CBP), Department of 
Homeland Security.

ACTION: 30-Day notice and request for comments; extension of an 
existing collection of information.

-----------------------------------------------------------------------

SUMMARY: The Department of Homeland Security, U.S. Customs and Border 
Protection will be submitting the following information collection 
request to the Office of Management and Budget (OMB) for review and 
approval in accordance with the Paperwork Reduction Act of 1995 (PRA). 
The information collection is published in the Federal Register to 
obtain comments from the public and affected agencies.

DATES: Comments are encouraged and must be submitted (no later than 
March 18, 2021 to be assured of consideration.

ADDRESSES: Written comments and/or suggestions regarding the item(s) 
contained in this notice should be sent within 30 days of publication 
of this notice to www.reginfo.gov/public/do/PRAMain. Find this 
particular information collection by selecting ``Currently under 30-day 
Review--Open for Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: Requests for additional PRA 
information should be directed to Seth Renkema, Chief, Economic Impact 
Analysis Branch, U.S. Customs and Border Protection, Office of Trade, 
Regulations and Rulings, 90 K Street NE, 10th Floor, Washington, DC 
20229-1177, Telephone number 202-325-0056 or via email 
[email protected]. Please note that the contact information provided 
here is solely for questions regarding this notice. Individuals seeking 
information about other CBP programs should contact the CBP National 
Customer Service Center at 877-227-5511, (TTY) 1-800-877-8339, or CBP 
website at https://www.cbp.gov/.

SUPPLEMENTARY INFORMATION: CBP invites the general public and other 
Federal agencies to comment on the proposed and/or continuing 
information collections pursuant to the Paperwork Reduction Act of 1995 
(44 U.S.C. 3501 et seq.). This proposed information collection was 
previously published in the Federal Register (85 FR 75347) on November 
25, 2020, allowing for a 60-day comment period. This notice allows for 
an additional 30 days for public comments. This process is conducted in 
accordance with 5 CFR 1320.8. Written comments and suggestions from the 
public and affected agencies should address one or more of the 
following four points: (1) Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information will have practical 
utility; (2) the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (3) suggestions to enhance the 
quality, utility, and clarity of the information to be collected; and 
(4) suggestions to minimize the burden of the collection of information 
on those who are to respond, including through the use of appropriate 
automated, electronic, mechanical, or other technological collection 
techniques or other forms of information technology, e.g., permitting 
electronic submission of responses. The comments that are submitted 
will be summarized and included in the request for approval. All 
comments will become a matter of public record.

Overview of This Information Collection

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Number: 1651-0136.
    Current Actions: This submission is being made to extend the 
expiration date with no change to the burden hours.
    Type of Review: Extension (without change).
    Affected Public: Individuals and businesses.
    Abstract: Executive Order 12862 directs Federal agencies to provide 
service to the public that matches or exceeds the best service 
available in the private sector. In order to work continuously to 
ensure that our programs are effective and meet our customers' needs, 
U.S. Customs and Border Protection (CBP) (hereafter ``the Agency'') 
seeks to obtain OMB approval of a generic clearance to collect 
qualitative feedback on our service delivery. By qualitative feedback 
we mean information that provides useful insights on perceptions and 
opinions, but are not statistical surveys that yield quantitative 
results that can be generalized to the population of study.
    This collection of information is necessary to enable CBP to garner 
customer and stakeholder feedback in an efficient, timely manner, in 
accordance with our commitment to improving service delivery. The 
information collected from our customers and stakeholders will help 
ensure that users have an effective, efficient, and satisfying 
experience with CBP's programs. This feedback will provide insights 
into customer or stakeholder perceptions, experiences and expectations, 
provide an early warning of issues with service, or focus attention on 
areas where communication, training or changes in operations might 
improve delivery of products or services. These collections will allow 
for ongoing, collaborative and actionable communications between CBP 
and its customers and stakeholders. It will also allow feedback to 
contribute directly to the improvement of program management.
    Type of Information Collection: Comment Cards.

[[Page 9528]]

    Estimated Number of Respondents: 10,000.
    Estimated Number of Annual Responses per Respondent: 1.
    Estimated Number of Total Annual Responses: 10,000.
    Estimated Time per Response: 3 minutes.
    Estimated Total Annual Burden Hours: 500 hours.

    Type of Information Collection: Customer Surveys.
    Estimated Number of Respondents: 290,000.
    Estimated Numbers of Annual Responses per Respondent: 1.
    Estimated Number of Total Annual Responses: 290,000.
    Estimated Time per Response: 5 minutes.
    Estimated Total Annual Burden Hours: 24,490.

    Dated: February 9, 2021.
Seth D. Renkema,
Branch Chief, Economic Impact Analysis Branch, U.S. Customs and Border 
Protection.
[FR Doc. 2021-02998 Filed 2-12-21; 8:45 am]
BILLING CODE P