Agency Information Collection Activities: 1670-0027: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 82496-82497 [2020-27903]

Agencies

• DEPARTMENT OF HOMELAND SECURITY

[Federal Register Volume 85, Number 244 (Friday, December 18, 2020)]
[Notices]
[Pages 82496-82497]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-27903]


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DEPARTMENT OF HOMELAND SECURITY

[Docket No. CISA-2020-0007]


Agency Information Collection Activities: 1670-0027: Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery

AGENCY: Cybersecurity and Infrastructure Security Agency (CISA), The 
Department of Homeland Security (DHS).

ACTION: 30- Day Notice and request for comments; Extension of 
Information Collection Request, 1670-0027.

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SUMMARY: The Cybersecurity and Infrastructure Security Agency (CISA) 
will submit the following information collection request (ICR) to the 
Office of Management and Budget (OMB) for review and clearance in 
accordance with the Paperwork Reduction Act of 1995. CISA previously 
published a notice about this ICR, in the Federal Register on July 20, 
2020, for a 60-day public comment period. No comments were received. In 
this notice, CISA solicits additional public comments concerning this 
ICR for 30-days.

DATES: Comments are encouraged and will be accepted until January 19, 
2021.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain . Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: If additional information is required 
contact: The Department of Homeland Security (DHS), Cybersecurity and 
Infrastructure Agency (CISA), Mia Bruce, 703-235-3519, [email protected]

SUPPLEMENTARY INFORMATION: The information collection activity provides 
a means to garner qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery. CISA will submit the 
information collection abstracted below to the OMB for approval. By 
qualitative feedback we mean information that provides useful insights 
on perceptions and opinions but are not statistical surveys that yield 
quantitative results that can be generalized to the population of 
study..
    This feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between CISA and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public.
    If this information is not collected, vital feedback from customers 
and stakeholders on CISA's services will be unavailable. CISA will only 
submit a collection for approval under this generic clearance if it 
meets the following conditions:
    1. The collections are voluntary;
    2. The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
    3. The collections are noncontroversial and do not raise issues of 
concern to other Federal agencies;
    4. Any collection is targeted to the solicitation of opinions from 
respondents who have experience with the program or may have experience 
with the program in the near future;
    5. Personally identifiable information is collected only to the 
extent necessary and is not retained;
    6. Information gathered is intended to be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the CISA (if released, CISA must 
indicate the qualitative nature of the information);
    7. Information gathered will not be used for the purpose of 
substantially

[[Page 82497]]

informing influential policy decisions; and
    8. Information gathered will yield qualitative information; the 
collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential nonresponse bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    As a general matter, information collections will not result in any 
new system of records containing personal information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    This is an EXTENSION of an existing information collection. The 
Office of Management and Budget is particularly interested in comments 
which:
    1. Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    2. Evaluate the accuracy of the agency's estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    3. Enhance the quality, utility, and clarity of the information to 
be collected; and
    4. Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submissions of responses.

Analysis

    Agency: Cybersecurity and Infrastructure Security Agency (CISA), 
Department of Homeland Security (DHS).
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Number: 1670-0027.
    Frequency: Annually.
    Affected Public: State, Local, Tribal, and Territorial Governments 
and Private Sector.
    Number of Respondents: 10,500,630.
    Estimated Time Per Respondent: 0.05 HOURS.
    Total Burden Hours: 525,430 HOURS.
    Total Respondent Opportunity Cost: $19,261,418.
    Total Respondent Out-of-Pocket Cost: $0.
    Total Government Cost: $200,000.

Samuel Vazquez,
(Acting) Chief Information Officer, Department of Homeland Security, 
Cybersecurity and Infrastructure Security Agency.
[FR Doc. 2020-27903 Filed 12-17-20; 8:45 am]
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