Agency Information Collection Activities: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 75347-75348 [2020-26021]

Download as PDF Federal Register / Vol. 85, No. 228 / Wednesday, November 25, 2020 / Notices various modes of conveyance and automation opportunities. 2. The Intelligent Enforcement Subcommittee will discuss the kickoff of the Intellectual Property Rights Process Modernization Working Group that will leverage prior recommendations by formulating recommendations to address automation and data sharing. The Bond Working Group will report on continued work with CBP on the Monetary Guidelines for Setting Bond Amounts as part of a larger risk-based bonding initiative. The Anti-Dumping and Countervailing Duty (AD/CVD) Working Group will report on their continued work with CBP related to the growing number of complex AD/ CVD cases. The Forced Labor Working Group will report on progress toward prioritized recommendations and future scope of work. 3. The Next Generation Facilitation Subcommittee will provide an update on the progress of the One U.S. Government Working Group and workto-date on the Global Business Identifier initiative. The subcommittee will also report on their progress with Partner Government Agencies regarding advancement in Trusted Trader initiatives. There will be an update by the Emerging Technologies Working Group regarding their assessment of various technologies such as quantum computing evaluated this past quarter that could be adapted for use by CBP and the trade. The subcommittee will provide an update on the 21st Century Customs Framework initiative. 4. The Rapid Response Subcommittee will discuss the work that has been done by the Broker Exam Modernization Working Group regarding resolving challenges encountered during the recent October exam and continuing efforts to modernize and improve the quality and experience of future broker exams. Meeting materials will be available by December 14, 2020, at: http:// www.cbp.gov/trade/stakeholderengagement/coac/coac-public-meetings. Dated: November 19, 2020. Jon B. Perdue, Executive Director, Office of Trade Relations. jbell on DSKJLSW7X2PROD with NOTICES [FR Doc. 2020–26039 Filed 11–24–20; 8:45 am] BILLING CODE 9111–14–P VerDate Sep<11>2014 16:27 Nov 24, 2020 Jkt 253001 DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection [1651–0136] Agency Information Collection Activities: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery U.S. Customs and Border Protection (CBP), Department of Homeland Security. ACTION: 60-Day Notice and request for comments; Extension of an existing collection of information. AGENCY: The Department of Homeland Security, U.S. Customs and Border Protection will be submitting the following information collection request to the Office of Management and Budget (OMB) for review and approval in accordance with the Paperwork Reduction Act of 1995 (PRA). The information collection is published in the Federal Register to obtain comments from the public and affected agencies. DATES: Comments are encouraged and must be submitted no later than January 25, 2021 to be assured of consideration. ADDRESSES: Written comments and/or suggestions regarding the item(s) contained in this notice must include the OMB Control Number 1651–0136 in the subject line and the agency name. Please submit comments via email to CBP_PRA@cbp.dhs.gov. Due to COVID– 19-related restrictions, CBP has temporarily suspended its ability to receive public comments by mail. FOR FURTHER INFORMATION CONTACT: Requests for additional PRA information should be directed to Seth Renkema, Chief, Economic Impact Analysis Branch, U.S. Customs and Border Protection, Office of Trade, Regulations and Rulings, 90 K Street NE, 10th Floor, Washington, DC 20229–1177, Telephone number 202–325–0056 or via email CBP_PRA@cbp.dhs.gov. Please note that the contact information provided here is solely for questions regarding this notice. Individuals seeking information about other CBP programs should contact the CBP National Customer Service Center at 877–227–5511, (TTY) 1–800–877–8339, or CBP website at https://www.cbp.gov/ . SUPPLEMENTARY INFORMATION: CBP invites the general public and other Federal agencies to comment on the proposed and/or continuing information collections pursuant to the Paperwork Reduction Act of 1995 (44 U.S.C. 3501 et seq.). This process is conducted in SUMMARY: PO 00000 Frm 00065 Fmt 4703 Sfmt 4703 75347 accordance with 5 CFR 1320.8. Written comments and suggestions from the public and affected agencies should address one or more of the following four points: (1) Whether the proposed collection of information is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; (2) the accuracy of the agency’s estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions used; (3) suggestions to enhance the quality, utility, and clarity of the information to be collected; and (4) suggestions to minimize the burden of the collection of information on those who are to respond, including through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology, e.g., permitting electronic submission of responses. The comments that are submitted will be summarized and included in the request for approval. All comments will become a matter of public record. Overview of This Information Collection Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery. OMB Number: 1651–0136. Current Actions: This submission is being made to extend the expiration date with no change to the burden hours. Type of Review: Extension (without change). Affected Public: Individuals and businesses. Abstract: Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers’ needs, U.S. Customs and Border Protection (CBP) (hereafter ‘‘the Agency’’) seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This collection of information is necessary to enable CBP to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our E:\FR\FM\25NON1.SGM 25NON1 75348 Federal Register / Vol. 85, No. 228 / Wednesday, November 25, 2020 / Notices customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with CBP’s programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between CBP and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. Type of Collection: Comment Cards Estimated Number of Respondents: 10,000. Estimated Number of Annual Responses per Respondent: 1. Estimated Number of Total Annual Responses: 10,000. Estimated Time per Response: 3 minutes. Estimated Total Annual Burden Hours: 500 hours. Type of Collection: Customer Surveys Estimated Number of Respondents: 290,000. Estimated Numbers of Annual Responses per Respondent: 1. Estimated Number of Total Annual Responses: 290,000. Estimated Time per Response: 5 minutes. Estimated Total Annual Burden Hours: 24,490. BILLING CODE P Federal Emergency Management Agency [Docket ID FEMA–2020–0002] Final Flood Hazard Determinations Federal Emergency Management Agency, DHS. ACTION: Notice. AGENCY: Flood hazard determinations, which may include additions or modifications of Base Flood Elevations (BFEs), base flood depths, Special Flood Hazard Area (SFHA) boundaries or zone designations, or regulatory floodways on the Flood Insurance Rate Maps (FIRMs) and where applicable, in the supporting Flood Insurance Study (FIS) reports have been made final for the communities listed in the table below. The FIRM and FIS report are the basis of the floodplain management measures that a community is required either to adopt or to show evidence of having in effect in order to qualify or remain qualified for participation in the Federal Emergency Management Agency’s (FEMA’s) National Flood Insurance Program (NFIP). In addition, the FIRM and FIS report are used by insurance agents and others to calculate appropriate flood insurance premium rates for buildings and the contents of those buildings. DATES: The date of April 7, 2021 has been established for the FIRM and, where applicable, the supporting FIS report showing the new or modified flood hazard information for each community. SUMMARY: The FIRM, and if applicable, the FIS report containing the final flood hazard information for each community is available for inspection at the respective Community Map Repository address listed in the tables below and will be available online through the FEMA Map Service Center ADDRESSES: Dated: November 19, 2020. Seth D. Renkema, Branch Chief, Economic Impact Analysis Branch, U.S. Customs and Border Protection. [FR Doc. 2020–26021 Filed 11–24–20; 8:45 am] DEPARTMENT OF HOMELAND SECURITY Community at https://msc.fema.gov by the date indicated above. FOR FURTHER INFORMATION CONTACT: Rick Sacbibit, Chief, Engineering Services Branch, Federal Insurance and Mitigation Administration, FEMA, 400 C Street SW, Washington, DC 20472, (202) 646–7659, or (email) patrick.sacbibit@fema.dhs.gov; or visit the FEMA Mapping and Insurance eXchange (FMIX) online at https:// www.floodmaps.fema.gov/fhm/fmx_ main.html. The Federal Emergency Management Agency (FEMA) makes the final determinations listed below for the new or modified flood hazard information for each community listed. Notification of these changes has been published in newspapers of local circulation and 90 days have elapsed since that publication. The Deputy Associate Administrator for Insurance and Mitigation has resolved any appeals resulting from this notification. This final notice is issued in accordance with section 110 of the Flood Disaster Protection Act of 1973, 42 U.S.C. 4104, and 44 CFR part 67. FEMA has developed criteria for floodplain management in floodprone areas in accordance with 44 CFR part 60. Interested lessees and owners of real property are encouraged to review the new or revised FIRM and FIS report available at the address cited below for each community or online through the FEMA Map Service Center at https:// msc.fema.gov. The flood hazard determinations are made final in the watersheds and/or communities listed in the table below. SUPPLEMENTARY INFORMATION: (Catalog of Federal Domestic Assistance No. 97.022, ‘‘Flood Insurance.’’) Michael M. Grimm, Assistant Administrator for Risk Management, Department of Homeland Security, Federal Emergency Management Agency. Community map repository address Jefferson County, Iowa and Incorporated Areas Docket No.: FEMA–B–1911 jbell on DSKJLSW7X2PROD with NOTICES City of Batavia .......................................................................................... City of Fairfield ......................................................................................... City of Maharishi Vedic City ..................................................................... Unincorporated Areas of Jefferson County .............................................. City Hall, 304 Alto Street, Batavia, IA 52533. City Hall, 118 South Main Street, Fairfield, IA 52556. City Hall, 1750 Maharishi Center Avenue, Maharishi Vedic City, IA 52556. Jefferson County Courthouse, 51 East Briggs Avenue, Fairfield, IA 52556. Howell County, Missouri and Incorporated Areas Docket No.: FEMA–B–1731 and FEMA–B–1979 City of West Plains ................................................................................... VerDate Sep<11>2014 16:27 Nov 24, 2020 Jkt 253001 PO 00000 Frm 00066 Fmt 4703 City Hall, 1910 Holiday Lane, West Plains, MO 65775. Sfmt 4703 E:\FR\FM\25NON1.SGM 25NON1

Agencies

[Federal Register Volume 85, Number 228 (Wednesday, November 25, 2020)]
[Notices]
[Pages 75347-75348]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-26021]


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DEPARTMENT OF HOMELAND SECURITY

U.S. Customs and Border Protection

[1651-0136]


Agency Information Collection Activities: Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery

AGENCY: U.S. Customs and Border Protection (CBP), Department of 
Homeland Security.

ACTION: 60-Day Notice and request for comments; Extension of an 
existing collection of information.

-----------------------------------------------------------------------

SUMMARY: The Department of Homeland Security, U.S. Customs and Border 
Protection will be submitting the following information collection 
request to the Office of Management and Budget (OMB) for review and 
approval in accordance with the Paperwork Reduction Act of 1995 (PRA). 
The information collection is published in the Federal Register to 
obtain comments from the public and affected agencies.

DATES: Comments are encouraged and must be submitted no later than 
January 25, 2021 to be assured of consideration.

ADDRESSES: Written comments and/or suggestions regarding the item(s) 
contained in this notice must include the OMB Control Number 1651-0136 
in the subject line and the agency name.
    Please submit comments via email to [email protected]. Due to 
COVID-19-related restrictions, CBP has temporarily suspended its 
ability to receive public comments by mail.

FOR FURTHER INFORMATION CONTACT: Requests for additional PRA 
information should be directed to Seth Renkema, Chief, Economic Impact 
Analysis Branch, U.S. Customs and Border Protection, Office of Trade, 
Regulations and Rulings, 90 K Street NE, 10th Floor, Washington, DC 
20229-1177, Telephone number 202-325-0056 or via email 
[email protected]. Please note that the contact information provided 
here is solely for questions regarding this notice. Individuals seeking 
information about other CBP programs should contact the CBP National 
Customer Service Center at 877-227-5511, (TTY) 1-800-877-8339, or CBP 
website at https://www.cbp.gov/.

SUPPLEMENTARY INFORMATION: CBP invites the general public and other 
Federal agencies to comment on the proposed and/or continuing 
information collections pursuant to the Paperwork Reduction Act of 1995 
(44 U.S.C. 3501 et seq.). This process is conducted in accordance with 
5 CFR 1320.8. Written comments and suggestions from the public and 
affected agencies should address one or more of the following four 
points: (1) Whether the proposed collection of information is necessary 
for the proper performance of the functions of the agency, including 
whether the information will have practical utility; (2) the accuracy 
of the agency's estimate of the burden of the proposed collection of 
information, including the validity of the methodology and assumptions 
used; (3) suggestions to enhance the quality, utility, and clarity of 
the information to be collected; and (4) suggestions to minimize the 
burden of the collection of information on those who are to respond, 
including through the use of appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology, e.g., permitting electronic submission of 
responses. The comments that are submitted will be summarized and 
included in the request for approval. All comments will become a matter 
of public record.

Overview of This Information Collection

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Number: 1651-0136.
    Current Actions: This submission is being made to extend the 
expiration date with no change to the burden hours.
    Type of Review: Extension (without change).
    Affected Public: Individuals and businesses.
    Abstract: Executive Order 12862 directs Federal agencies to provide 
service to the public that matches or exceeds the best service 
available in the private sector. In order to work continuously to 
ensure that our programs are effective and meet our customers' needs, 
U.S. Customs and Border Protection (CBP) (hereafter ``the Agency'') 
seeks to obtain OMB approval of a generic clearance to collect 
qualitative feedback on our service delivery. By qualitative feedback 
we mean information that provides useful insights on perceptions and 
opinions, but are not statistical surveys that yield quantitative 
results that can be generalized to the population of study.
    This collection of information is necessary to enable CBP to garner 
customer and stakeholder feedback in an efficient, timely manner, in 
accordance with our commitment to improving service delivery. The 
information collected from our

[[Page 75348]]

customers and stakeholders will help ensure that users have an 
effective, efficient, and satisfying experience with CBP's programs. 
This feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between CBP and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.

Type of Collection: Comment Cards

    Estimated Number of Respondents: 10,000.
    Estimated Number of Annual Responses per Respondent: 1.
    Estimated Number of Total Annual Responses: 10,000.
    Estimated Time per Response: 3 minutes.
    Estimated Total Annual Burden Hours: 500 hours.

Type of Collection: Customer Surveys

    Estimated Number of Respondents: 290,000.
    Estimated Numbers of Annual Responses per Respondent: 1.
    Estimated Number of Total Annual Responses: 290,000.
    Estimated Time per Response: 5 minutes.
    Estimated Total Annual Burden Hours: 24,490.

    Dated: November 19, 2020.
Seth D. Renkema,
Branch Chief, Economic Impact Analysis Branch, U.S. Customs and Border 
Protection.
[FR Doc. 2020-26021 Filed 11-24-20; 8:45 am]
BILLING CODE P