Agency Information Collection Activity: Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 73479-73480 [2020-25425]

Agencies

• Equal Employment Opportunity Commission

[Federal Register Volume 85, Number 223 (Wednesday, November 18, 2020)]
[Notices]
[Pages 73479-73480]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-25425]



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EQUAL EMPLOYMENT OPPORTUNITY COMMISSION


Agency Information Collection Activity: Comment Request; Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery

AGENCY: Equal Employment Opportunity Commission.

ACTION: Notice of proposed collection; comment request.

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SUMMARY: This notice announces the intention of the U.S. Equal 
Employment Opportunity Commission (EEOC) to request a three-year 
approval, under the Paperwork Reduction Act of 1995 (PRA), of a 
revision to the current Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery that the Office of 
Management and Budget (OMB) previously approved. This collection is 
part of a Federal Government-wide effort to streamline the process to 
seek feedback from the public on service delivery.

DATES: Written comments on this notice must be submitted on or before 
January 19, 2021.

ADDRESSES: You may submit comments using one of the following three 
methods:
    Federal eRulemaking Portal: https://www.regulations.gov. Follow the 
instructions on the website for submitting comments.
    Mail: Comments may be submitted by mail to Bernadette B. Wilson, 
Executive Officer, Executive Secretariat, Equal Employment Opportunity 
Commission, 131 M Street NE, Washington, DC 20507.
    Fax: Comments totaling six or fewer pages can be sent by facsimile 
(``fax'') machine to (202) 663-4114 (This is not a toll-free number.) 
Receipt of fax transmittals will not be acknowledged, except that the 
sender may request confirmation of receipt by calling the Executive 
Secretariat staff at (202) 663-4070 (voice) or (800) 669-6820 (TTY). 
(These are not toll-free telephone numbers.)
    Instructions: All comments received must include the agency name 
and docket number. All comments received will be posted without change 
to https://www.regulations.gov, including any personal information 
provided. However, the EEOC reserves the right to refrain from posting 
libelous or otherwise inappropriate comments, including those that 
contain obscene, indecent, or profane language; that contain threats or 
defamatory statements; that contain hate speech directed at race, 
color, sex, national origin, age, religion, disability, or genetic 
information; or that promote or endorse services or products.
    Although copies of comments received are usually also available for 
review at the Commission's library, given the EEOC's current 100% 
telework status due to the Coronavirus Disease 2019 (COVID-19) public 
health emergency, the Commission's library is closed until further 
notice. Once the Commission's library is re-opened, copies of comments 
received in response to the proposed rule will be made available for 
viewing by appointment only at 131 M Street NE, Suite 4NW08R, 
Washington, DC 20507, between the hours of 9:30 a.m. and 5:00 p.m.

FOR FURTHER INFORMATION CONTACT:  For Office of Field Programs: 
Michelle Crew, [email protected], (216) 306-1130. For Office of 
Federal Operations: Patricia St. Clair, [email protected], 
(202) 663-4922.

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The proposed information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the government's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences, and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training, or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative, and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, course materials, course 
instructor, courtesy, efficiency of service delivery, and resolution of 
issues with service delivery. Responses will be assessed to plan and 
inform efforts to improve or maintain the quality of service offered to 
the public. If this information is not collected, vital feedback from 
customers and stakeholders on the Agency's services will be 
unavailable.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are the only way to collect information; 
there are no alternative existing sources;
     The collections are noncontroversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential nonresponse bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be

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eligible for submission for other generic mechanisms that are designed 
to yield quantitative results.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    Pursuant to the PRA and OMB regulation 5 CFR 1320.8(d)(1), the EEOC 
solicits public comment on its intent to seek a three-year approval of 
this revised collection: (1) Evaluate whether the proposed collection 
of information is necessary for the proper performance of the EEOC's 
functions, including whether the information will have practical 
utility; (2) Evaluate the accuracy of the EEOC's estimate of the burden 
of the proposed collection of information, including the validity of 
the methodology and assumptions used; (3) Enhance the quality, utility, 
and clarity of the information to be collected; and (4) Minimize the 
burden of the collection of information on those who are to respond, 
including the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.
    In addition to clearance hours for the previously approved customer 
feedback forms, the EEOC is also requesting an additional 39,716 
clearance hours. Most of these requested hours--39,116--are for a 
randomly-generated, pop-up form that will solicit feedback from a 
sample of visitors to the EEOC website on the contents and performance 
of the web pages. The 39,116 hour burden estimate is based on the 
number of web page views in a year. The remaining 600 hours represent a 
reserve to cover any additional feedback forms that may be developed 
over the next three years for new trainings offered by the EEOC. The 
EEOC anticipates any new potential feedback forms will be similar in 
length and content to existing feedback forms. The EEOC plans to seek 
clearance for the additional hours so the EEOC can use the existing 
clearance number if the need arises for additional training and 
feedback forms.

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                                                                   Number of                         Response
        Type of survey            Respondent       Number of       responses/     Participation     burden (in
                                                  respondents      respondent          time           hours)
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Questionnaire--FEPA Training   State and local             550  1..............  2 minutes per                18
 Conference Feedback.           government                                        response.
                                employees.
Questionnaire--Technical       Private                   4,500  1..............  2 minutes per               150
 Assistance Program Feedback.   employers,                                        response.
                                state and
                                local
                                government
                                employees.
Questionnaire--EXCEL Customer  Private                     250  1..............  10 minutes per               42
 Feedback.                      employers,                                        response.
                                state and
                                local
                                government
                                employees.
Questionnaire--Respectful      Private                  15,900  2 (survey        10 minutes per            5,300
 Workplace Training Feedback.   employers,                       delivered        response.
                                state and                        twice to same
                                local                            respondents).
                                government
                                employees.
Questionnaire--Federal Course  Participants in           9,180  1..............  2 minutes per               306
 Evaluation Form.               federal                                           response.
                                courses and in
                                customer
                                specific
                                trainings.
Future Training Assessments..  Training Center           7,200  1..............  5 minutes per               600
                                Attendees.                                        response.
EEOC website feedback forms..  Individuals or        1,173,472  1..............  2 minutes per            39,116
                                Households.                                       response.
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Overview of Information Collection

    OMB Number: 3046-0048.
    Type of Review: Revision of a currently approved collection.
    Affected Public: Individuals and households; businesses and 
organizations; State, Local or Tribal Governments.
    Average Expected Annual Number of Activities: 6 known, up to 2 more 
anticipated.
    Respondents: 1,211,052.
    Annual Responses: 1,226,952.
    Frequency of Response: Twice per respondent for one activity, and 
once for all other activities.
    Average Minutes per Response: 2.2.
    Burden Hours: 45,532.

    For the Commission.
Janet Dhillon,
Chair.
[FR Doc. 2020-25425 Filed 11-17-20; 8:45 am]
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