Submission for OMB Review, Comment Request, Proposed Collection Requests: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 73087-73088 [2020-25215]

Agencies

• The National Foundation for the Arts and the Humanities
• Institute of Museum and Library Services

[Federal Register Volume 85, Number 221 (Monday, November 16, 2020)]
[Notices]
[Pages 73087-73088]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-25215]


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THE NATIONAL FOUNDATION FOR THE ARTS AND THE HUMANITIES

Institute of Museum and Library Services


Submission for OMB Review, Comment Request, Proposed Collection 
Requests: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery

AGENCY: Institute of Museum and Library Services, National Foundation 
on the Arts and the Humanities.

ACTION: Submission for OMB Review, comment request.

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SUMMARY: The Institute of Museum and Library Services announces the 
following information collection has been submitted to the Office of 
Management and Budget (OMB) for review and approval in accordance with 
the Paperwork Reduction Act. This program helps to ensure that 
requested data can be provided in the desired format, reporting burden 
(time and financial resources) is minimized, collection instruments are 
clearly understood, and the impact of collection requirements on 
respondents can be properly assessed. The purpose of this Notice is to 
solicit comments as part of a Federal Government-wide effort to 
streamline the process to seek feedback from the public on service 
delivery. IMLS has submitted a Generic Information Collection Request 
(Generic ICR entitled ``Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery '' to OMB for approval 
under the Paperwork Reduction Act (PRA). A copy of the proposed 
information collection request can be obtained by contacting the 
individual listed below in the ADDRESSES section of this notice.

DATES: Written comments must be submitted to the office listed in the 
FOR FURTHER INFORMATION CONTACT section below on or before December 14, 
2020.
    OMB is particularly interested in comments that help the agency to:
     Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
     Evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used;
     Enhance the quality, utility, and clarity of the 
information to be collected; and
     Minimize the burden of the collection of information on 
those who are to respond, including through the use of appropriate 
automated, electronic, mechanical, or other technological collection 
techniques or other forms of information technology (e.g., permitting 
electronic submission of responses).

ADDRESSES: Comments should be sent to Office of Information and 
Regulatory Affairs, Attn.: OMB Desk Officer for Education, Office of 
Management and Budget, Room 10235, Washington, DC 20503, 202-395-7316.

FOR FURTHER INFORMATION CONTACT: Matthew Birnbaum, PhD., Institute of 
Museum and Library Services, 955 L'Enfant Plaza North SW, Suite 4000, 
Washington, DC 20024-2135. Dr. Birnbaum can be reached by telephone at 
202-653-4760, by email at [email protected], or by teletype (TTY/TDD) 
for persons with hearing difficulty at 202-653-4614.

SUPPLEMENTARY INFORMATION: The Institute of Museum and Library Services 
is the primary source of federal support for the nation's libraries and 
museums. We advance, support, and empower America's museums, libraries, 
and related organizations through grant making, research, and policy 
development. Our vision is a nation where museums and libraries work 
together to work together to transform the lives of individuals and 
communities. To learn more, visit www.imls.gov.
    Current Actions: The Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery information collection 
activity will garner qualitative customer and stakeholder feedback in 
an efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery. By qualitative feedback, we 
mean information that provides useful insights on perceptions and 
opinions but are not statistical surveys that yield

[[Page 73088]]

quantitative results that can be generalized to the population of 
study. This feedback will provide insights into customer or stakeholder 
perceptions, experiences, and expectations; provide an early warning of 
issues with service; and/or focus attention on areas where 
communication, training, or changes in operations might improve 
delivery of products or services. These collections will allow for 
ongoing, collaborative and actionable communications between the Agency 
and its customers and stakeholders. They will also allow feedback to 
contribute directly to the improvement of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    This action is to seek approval for the information collection for 
the Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery for the next three years.
    The 60-day notice for the Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery, was published in the 
Federal Register on September 14, 2020 (85 FR 56639). One comment was 
received and acknowledged.
    Agency: Institute of Museum and Library Services.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Type of Review: Renewal.
    OMB Number: 3137 0081.
    Agency Number: 3137.
    Affected Public: Individuals and Households; Businesses and 
Organizations; State, Local or Tribal Governments; Museums; Libraries.
    Average Expected Annual Number of Activities: 11.
    Annual Responses: 9,854.
    Frequency of Response: Once per request.
    Average Minutes per Response: 56 minutes.
    Burden Hours: 2,376.4 hours.
    Total Annual Costs: $69,153.82.

    Dated: November 10, 2020.
Kim Miller,
Senior Grants Management Specialist, Institute of Museum and Library 
Services.
[FR Doc. 2020-25215 Filed 11-13-20; 8:45 am]
BILLING CODE 7036-01-P