Name of Information Collection: Information Collection; Improving Customer Experience (OMB Circular A-11, Section 280 Implementation), 56638-56639 [2020-20108]
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56638
Federal Register / Vol. 85, No. 178 / Monday, September 14, 2020 / Notices
to the Secretary or the Secretary’s
authorized representative and the
appropriate State agency.
Section 103(h) requires operators to
keep any records and make any reports
that are reasonably necessary for MSHA
to perform its duties under the Mine
Act. Section 103(j) requires operators to
notify MSHA of the occurrence of an
accident and to take appropriate
measures to preserve any evidence that
would assist in the investigation into
the causes of the accident.
khammond on DSKJM1Z7X2PROD with NOTICES
II. Desired Focus of Comments
MSHA is soliciting comments
concerning the proposed information
collection related to Mine Accident,
Injury, and Illness Report and Quarterly
Mine Employment and Coal Production
Report. MSHA is particularly interested
in comments that:
• Evaluate whether the collection of
information is necessary for the proper
performance of the functions of the
Agency, including whether the
information has practical utility;
• Evaluate the accuracy of MSHA’s
estimate of the burden of the collection
of information, including the validity of
the methodology and assumptions used;
• Suggest methods to enhance the
quality, utility, and clarity of the
information to be collected; and
• Minimize the burden of the
collection of information on those who
are to respond, including through the
use of appropriate automated,
electronic, mechanical, or other
technological collection techniques or
other forms of information technology,
e.g., permitting electronic submission of
responses.
Background documents related to this
information collection request are
available at https://regulations.gov and
in DOL–MSHA located at 201 12th
Street South, Suite 4E401, Arlington,
VA 22202–5452. Questions about the
information collection requirements
may be directed to the person listed in
the FOR FURTHER INFORMATION section of
this notice from the previous collection
of information.
III. Current Actions
This information collection request
concerns provisions for Mine Accident,
Injury, and Illness Report and Quarterly
Mine Employment and Coal Production
Report. MSHA has updated the data
with respect to the number of
respondents, responses, burden hours,
and burden costs supporting this
information collection request from the
previous information collection request.
Type of Review: Extension, without
change, of a currently approved
collection.
VerDate Sep<11>2014
17:51 Sep 11, 2020
Jkt 250001
[FR Doc. 2020–20193 Filed 9–11–20; 8:45 am]
• Mail: R. Travis Kantz, NASA
Clearance Officer, NASA Headquarters,
300 E Street SW, Washington, DC
20546, Mail Code: JSC/HQ–IB–20, 281–
792–7885 or email Travis.Kantz@
nasa.gov.
Instructions: Please submit comments
only and cite Information Collection,
‘‘Improving Customer Experience (OMB
Circular A–11, Section 280
Implementation)’’ in all correspondence
related to this collection. To confirm
receipt of your comment(s), please
check regulations.gov, approximately
two-to-three business days after
submission to verify posting (except
allow 30 days for posting of comments
submitted by mail).
FOR FURTHER INFORMATION CONTACT:
Requests for additional information or
copies of the information collection
instrument(s) and instructions should
be directed to Roger Kantz, NASA
Clearance Officer, NASA Headquarters,
300 E Street SW, JF0000, Washington,
DC 20546 or email Roger.T.Kantz@
nasa.gov.
BILLING CODE 4510–43–P
SUPPLEMENTARY INFORMATION:
Agency: Mine Safety and Health
Administration.
OMB Number: 1219–0007.
Affected Public: Business or other forprofit.
Number of Respondents: 25,067.
Frequency: On occasion.
Number of Responses: 112,414.
Annual Burden Hours: 131,632 hours.
Annual Respondent or Recordkeeper
Cost: $2,946.
MSHA Forms: MSHA Form 7000–1,
Mine Accident, Injury, and Illness
Report; MSHA Form 7000–2, Quarterly
Mine Employment and Coal Production
Report.
Comments submitted in response to
this notice will be summarized in the
request for Office of Management and
Budget approval of the proposed
information collection request; they will
become a matter of public record and
will be available at https://
www.reginfo.gov.
Roslyn B. Fontaine,
Certifying Officer.
I. Abstract:
NATIONAL AERONAUTICS AND
SPACE ADMINISTRATION
[20–071]
Name of Information Collection:
Information Collection; Improving
Customer Experience (OMB Circular
A–11, Section 280 Implementation)
National Aeronautics and
Space Administration.
ACTION: Notice; request for comment.
AGENCY:
The National Aeronautics and
Space Administration (NASA) has
under OMB review the following
proposed Information Collection
Request ‘‘Improving Customer
Experience (OMB Circular A–11,
Section 280 Implementation)’’ for
approval under the Paperwork
Reduction Act (PRA).
DATES: Comments are due by 10/03/
2020.
SUMMARY:
Submit comments
identified by Information Collection,
Improving Customer Experience (OMB
Circular A–11, Section 280
Implementation), by any of the
following methods:
• Federal eRulemaking portal:
https://www.regulations.gov. Follow the
instructions for submitting comments.
Comments submitted electronically,
including attachments to https://
www.regulations.gov, will be posted to
the docket unchanged.
ADDRESSES:
PO 00000
Frm 00067
Fmt 4703
Sfmt 4703
A modern, streamlined and
responsive customer experience means:
Raising government-wide customer
experience to the average of the private
sector service industry; developing
indicators for high-impact Federal
programs to monitor progress towards
excellent customer experience and
mature digital services; and providing
the structure (including increasing
transparency) and resources to ensure
customer experience is a focal point for
agency leadership.
This proposed information collection
activity provides a means to garner
customer and stakeholder feedback in
an efficient, timely manner in
accordance with the Administration’s
commitment to improving customer
service delivery as discussed in Section
280 of OMB Circular A–11 at https://
www.performance.gov/cx/a11-280.pdf.
As discussed in OMB guidance,
agencies should identify their highestimpact customer journeys (using
customer volume, annual program cost,
and/or knowledge of customer priority
as weighting factors) and select
touchpoints/transactions within those
journeys to collect feedback.
These results will be used to improve
the delivery of Federal services and
programs. It will also provide
government-wide data on customer
experience that can be displayed on
www.performance.gov to help build
transparency and accountability of
E:\FR\FM\14SEN1.SGM
14SEN1
Federal Register / Vol. 85, No. 178 / Monday, September 14, 2020 / Notices
Federal programs to the customers they
serve.
As a general matter, these information
collections will not result in any new
system of records containing privacy
information and will not ask questions
of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
NASA will only submit collections if
they meet the following criteria.
• The collections are voluntary;
• The collections are low-burden for
respondents (based on considerations of
total burden hours or burden-hours per
respondent) and are low-cost for both
the respondents and the Federal
Government;
• The collections are noncontroversial and do not raise issues of
concern to other Federal agencies;
• Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future;
• Personally identifiable information
(PII) is collected only to the extent
necessary and is not retained;
• Information gathered is intended to
be used for general service improvement
and program management purposes;
• Upon agreement between OMB and
the agency all or a subset of information
may be released as part of A–11, Section
280 requirements only on
performance.gov. Summaries of
customer research and user testing
activities may be included in publicfacing customer journey maps or
summaries.
• Additional release of data must be
done coordinated with OMB.
These collections will allow for
ongoing, collaborative and actionable
communications between the Agency,
its customers and stakeholders, and
OMB as it monitors agency compliance
on Section 280. These responses will
inform efforts to improve or maintain
the quality of service offered to the
public. If this information is not
collected, vital feedback from customers
and stakeholders on services will be
unavailable.
II. Methods of Collection
Electronic and optionally by paper.
khammond on DSKJM1Z7X2PROD with NOTICES
III. Data
Title: Improving Customer Experience
(OMB Circular A–11, Section 280
Implementation).
Current Action: New Collection of
Information.
Type of Review: New.
Affected Public: Individuals and
Households, Businesses and
VerDate Sep<11>2014
17:51 Sep 11, 2020
Jkt 250001
Organizations, State, Local or Tribal
Government.
Estimated Number of Respondents:
Below is a preliminary estimate of the
aggregate burden hours for this new
collection. NASA will provide refined
estimates of burden in subsequent
notices.
Estimated Annual Number of
Activities: 5.
Average Number of Respondents per
Activity: 1.
Annual Responses: 2,001,550.
Estimated Time per Response: 2
minutes–60 minutes, dependent upon
activity.
Burden Hours: 101,125 burden hours.
56639
Office of Management and Budget
control number.
Roger Kantz,
NASA PRA Clearance Officer.
[FR Doc. 2020–20108 Filed 9–11–20; 8:45 am]
BILLING CODE 7510–13–P
NATIONAL FOUNDATION ON THE
ARTS AND THE HUMANITIES
Institute of Museum and Library
Services
Notice of Proposed Information
Collection Request: Generic Clearance
for the Collection of Qualitative
Feedback on Agency Service Delivery
IV. Request for Comments
AGENCY:
Comments submitted in response to
this notice will be summarized and/or
included in the request for OMB
approval. Comments are invited on: (a)
Whether the collection of information is
necessary for the proper performance of
the functions of the agency, including
whether the information shall have
practical utility; (b) the accuracy of the
agency’s estimate of the burden of the
collection of information; (c) ways to
enhance the quality, utility, and clarity
of the information to be collected; (d)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
other forms of information technology;
and (e) estimates of capital or start-up
costs and costs of operation,
maintenance, and purchase of services
to provide information.
Burden means the total time, effort, or
financial resources expended by persons
to generate, maintain, retain, disclose or
provide information to or for a Federal
agency. This includes the time needed
to review instructions; to develop,
acquire, install and utilize technology
and systems for the purpose of
collecting, validating and verifying
information, processing and
maintaining information, and disclosing
and providing information; to train
personnel and to be able to respond to
a collection of information, to search
data sources, to complete and review
the collection of information; and to
transmit or otherwise disclose the
information.
All written comments will be
available for public inspection
Regulations.gov.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it displays a currently valid
The Institute of Museum and
Library Services (IMLS), as part of its
continuing effort to reduce paperwork
and respondent burden, conducts a preclearance consultation program to
provide the general public and federal
agencies with an opportunity to
comment on proposed and/or
continuing collections of information in
accordance with the Paperwork
Reduction Act. This pre-clearance
consultation program helps to ensure
that requested data can be provided in
the desired format, reporting burden
(time and financial resources) is
minimized, collection instruments are
clearly understood, and the impact of
collection requirements on respondents
can be properly assessed. The purpose
of this Notice is to solicit comments
concerning the continuance of the
Generic Clearance for the Collection of
Qualitative Feedback on Agency Service
Delivery. A copy of the proposed
information collection request can be
obtained by contacting the individual
listed below in the ADDRESSES section of
this notice.
DATES: Written comments must be
submitted to the office listed in the
ADDRESSES section below on or before
November 12, 2020.
ADDRESSES: Send comments to: Connie
Bodner, Ph.D., Director of Grants Policy
and Management, Office of Grants
Policy and Management, Institute of
Museum and Library Services, 955
L’Enfant Plaza North SW, Suite 4000,
Washington, DC 20024–2135. Dr.
Bodner can be reached by Telephone:
202–653–4636, or by email at cbodner@
imls.gov or by teletype (TTY/TDD) at
202–653–4614. Office hours are from
PO 00000
Frm 00068
Fmt 4703
Sfmt 4703
Institute of Museum and
Library Services, National Foundation
on the Arts and the Humanities.
ACTION: Notice, request for comments,
collection of information.
SUMMARY:
E:\FR\FM\14SEN1.SGM
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]]>Agencies
[Federal Register Volume 85, Number 178 (Monday, September 14, 2020)]
[Notices]
[Pages 56638-56639]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-20108]
=======================================================================
-----------------------------------------------------------------------
NATIONAL AERONAUTICS AND SPACE ADMINISTRATION
[20-071]
Name of Information Collection: Information Collection; Improving
Customer Experience (OMB Circular A-11, Section 280 Implementation)
AGENCY: National Aeronautics and Space Administration.
ACTION: Notice; request for comment.
-----------------------------------------------------------------------
SUMMARY: The National Aeronautics and Space Administration (NASA) has
under OMB review the following proposed Information Collection Request
``Improving Customer Experience (OMB Circular A-11, Section 280
Implementation)'' for approval under the Paperwork Reduction Act (PRA).
DATES: Comments are due by 10/03/2020.
ADDRESSES: Submit comments identified by Information Collection,
Improving Customer Experience (OMB Circular A-11, Section 280
Implementation), by any of the following methods:
Federal eRulemaking portal: https://www.regulations.gov.
Follow the instructions for submitting comments. Comments submitted
electronically, including attachments to https://www.regulations.gov,
will be posted to the docket unchanged.
Mail: R. Travis Kantz, NASA Clearance Officer, NASA
Headquarters, 300 E Street SW, Washington, DC 20546, Mail Code: JSC/HQ-
IB-20, 281-792-7885 or email [email protected].
Instructions: Please submit comments only and cite Information
Collection, ``Improving Customer Experience (OMB Circular A-11, Section
280 Implementation)'' in all correspondence related to this collection.
To confirm receipt of your comment(s), please check regulations.gov,
approximately two-to-three business days after submission to verify
posting (except allow 30 days for posting of comments submitted by
mail).
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of the information collection instrument(s) and instructions
should be directed to Roger Kantz, NASA Clearance Officer, NASA
Headquarters, 300 E Street SW, JF0000, Washington, DC 20546 or email
[email protected].
SUPPLEMENTARY INFORMATION:
I. Abstract:
A modern, streamlined and responsive customer experience means:
Raising government-wide customer experience to the average of the
private sector service industry; developing indicators for high-impact
Federal programs to monitor progress towards excellent customer
experience and mature digital services; and providing the structure
(including increasing transparency) and resources to ensure customer
experience is a focal point for agency leadership.
This proposed information collection activity provides a means to
garner customer and stakeholder feedback in an efficient, timely manner
in accordance with the Administration's commitment to improving
customer service delivery as discussed in Section 280 of OMB Circular
A-11 at https://www.performance.gov/cx/a11-280.pdf.
As discussed in OMB guidance, agencies should identify their
highest-impact customer journeys (using customer volume, annual program
cost, and/or knowledge of customer priority as weighting factors) and
select touchpoints/transactions within those journeys to collect
feedback.
These results will be used to improve the delivery of Federal
services and programs. It will also provide government-wide data on
customer experience that can be displayed on www.performance.gov to
help build transparency and accountability of
[[Page 56639]]
Federal programs to the customers they serve.
As a general matter, these information collections will not result
in any new system of records containing privacy information and will
not ask questions of a sensitive nature, such as sexual behavior and
attitudes, religious beliefs, and other matters that are commonly
considered private.
NASA will only submit collections if they meet the following
criteria.
The collections are voluntary;
The collections are low-burden for respondents (based on
considerations of total burden hours or burden-hours per respondent)
and are low-cost for both the respondents and the Federal Government;
The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
Information gathered is intended to be used for general
service improvement and program management purposes;
Upon agreement between OMB and the agency all or a subset
of information may be released as part of A-11, Section 280
requirements only on performance.gov. Summaries of customer research
and user testing activities may be included in public-facing customer
journey maps or summaries.
Additional release of data must be done coordinated with
OMB.
These collections will allow for ongoing, collaborative and
actionable communications between the Agency, its customers and
stakeholders, and OMB as it monitors agency compliance on Section 280.
These responses will inform efforts to improve or maintain the quality
of service offered to the public. If this information is not collected,
vital feedback from customers and stakeholders on services will be
unavailable.
II. Methods of Collection
Electronic and optionally by paper.
III. Data
Title: Improving Customer Experience (OMB Circular A-11, Section
280 Implementation).
Current Action: New Collection of Information.
Type of Review: New.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Estimated Number of Respondents: Below is a preliminary estimate of
the aggregate burden hours for this new collection. NASA will provide
refined estimates of burden in subsequent notices.
Estimated Annual Number of Activities: 5.
Average Number of Respondents per Activity: 1.
Annual Responses: 2,001,550.
Estimated Time per Response: 2 minutes-60 minutes, dependent upon
activity.
Burden Hours: 101,125 burden hours.
IV. Request for Comments
Comments submitted in response to this notice will be summarized
and/or included in the request for OMB approval. Comments are invited
on: (a) Whether the collection of information is necessary for the
proper performance of the functions of the agency, including whether
the information shall have practical utility; (b) the accuracy of the
agency's estimate of the burden of the collection of information; (c)
ways to enhance the quality, utility, and clarity of the information to
be collected; (d) ways to minimize the burden of the collection of
information on respondents, including through the use of automated
collection techniques or other forms of information technology; and (e)
estimates of capital or start-up costs and costs of operation,
maintenance, and purchase of services to provide information.
Burden means the total time, effort, or financial resources
expended by persons to generate, maintain, retain, disclose or provide
information to or for a Federal agency. This includes the time needed
to review instructions; to develop, acquire, install and utilize
technology and systems for the purpose of collecting, validating and
verifying information, processing and maintaining information, and
disclosing and providing information; to train personnel and to be able
to respond to a collection of information, to search data sources, to
complete and review the collection of information; and to transmit or
otherwise disclose the information.
All written comments will be available for public inspection
Regulations.gov.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid Office of Management and Budget control number.
Roger Kantz,
NASA PRA Clearance Officer.
[FR Doc. 2020-20108 Filed 9-11-20; 8:45 am]
BILLING CODE 7510-13-P
