Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 55437-55438 [2020-19732]
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Federal Register / Vol. 85, No. 174 / Tuesday, September 8, 2020 / Notices
COURT SERVICES AND OFFENDER
SUPERVISION AGENCY FOR THE
DISTRICT OF COLUMBIA
Agency Information Collection
Activities: Proposed Collection;
Comment Request; Generic Clearance
for the Collection of Qualitative
Feedback on Agency Service Delivery
Court Services and Offender
Supervision Agency for the District of
Columbia (CSOSA).
ACTION: Notice and request for
comments.
AGENCY:
As part of a federal
government-wide effort to streamline
the process to seek feedback from the
public on service delivery, CSOSA is
seeking comment on the development of
the following proposed Generic
Information Collection Request (Generic
ICR): ‘‘Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery’’ for approval
under the Paperwork Reduction Act
(PRA). This notice announces our intent
to submit this collection to OMB for
approval and solicit comments on
specific aspects for the proposed
information collection.
DATES: Consideration will be given to all
comments received by November 9,
2020.
ADDRESSES: You may submit written
comments, identified by ‘‘Collection of
Qualitative Feedback on Agency Service
Delivery’’ to: Rochelle Durant, Program
Analyst, Office of General Counsel,
Court Services and Offender
Supervision Agency at
Rochelle.Durant@csosa.gov.
Comments submitted in response to
this notice may be made available to the
public. For this reason, please do not
include in your comments information
of a confidential nature, such as
sensitive personal information or
proprietary information. If you send an
email comment, your email address will
be automatically captured and included
as part of the comment that is placed in
the public docket and may be made
available on the internet. Please note
that responses to this public comment
request containing any routine notice
about the confidentiality of the
communication will be treated as public
comments that may be made available to
the public notwithstanding the
inclusion of the routine notice.
FOR FURTHER INFORMATION CONTACT:
Rochelle Durant, Program Analyst,
Office of General Counsel, Court
Services and Offender Supervision
Agency for the District of Columbia at
Rochelle.Durant@csosa.gov or (202)
220–5304.
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SUMMARY:
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16:32 Sep 04, 2020
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For content support: Trina Stewart,
Supervisory Intergovernmental and
Community Affairs Specialist, Court
Services and Offender Supervision
Agency for the District of Columbia at
Trina.Stewart@csosa.gov or (202) 220–
5526.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery.
Abstract: Under the PRA (44 U.S.C.
3501–3520), federal agencies must
obtain approval from the Office of
Management and Budget (OMB) for each
collection of information they collect or
sponsor. Section 3506(c)(2)(A) of the
PRA (944 U.S.C. 3506(c)(2)(A) requires
federal agencies to provide a 60-day
notice in the Federal Register
concerning each proposed collection of
information, including each proposed
extension of an existing collection of
information, before submitting the
collection of information to OMB for
approval. To comply with this
requirement, CSOSA is publishing
notice of the proposed collection of
information set forth in this document.
The proposed information collection
activity provides a means to garner
qualitative customer and stakeholder
feedback in an efficient, timely manner,
in accordance with the Administration’s
commitment to improving service
delivery. By qualitative feedback we
mean information that provides useful
insights on perceptions and opinions,
but are not statistical surveys that yield
quantitative results that can be
generalized to the population of study.
This feedback will provide insights into
customer or stakeholder perceptions,
experiences and expectations, provide
an early warning of issues with service,
or focus attention on areas where
communication, training or changes in
operations might improve delivery of
products or services. These collections
will allow for ongoing, collaborative and
actionable communications between the
Agency and its customers and
stakeholders. It will also allow feedback
to contribute directly to the
improvement of program management.
The Agency has traditionally used
paper form surveys as its primary public
information collection method.
However, to further comply with the
goals of the PRA, the Agency recently
implemented the use of online
electronic survey tools to obtain
customer and client feedback regarding
Agency programs and supervision
support services. During the COVID–19
pandemic, the approval from OMB to
utilize an electronic option to complete
the Agency’s standard surveys online
PO 00000
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55437
was extremely helpful in sustaining our
engagement with the community. The
contents in the online version and in
paper versions of the Agency’s surveys
will remain identical. Once in person
meetings are resumed, CSOSA will
continue to offer paper option for
respondents who prefer that option.
Similar to the process used for gaining
public feedback via the Agency’s
traditional paper form surveys, the
online surveys are forwarded to the
meeting participants at the conclusion
of an event or program via the
participants previously registered email
address or at the end of a virtual
meeting in the chat box or via a slide
with a link that leads to the online
survey. The results of the electronic
surveys are tallied by the online
software and then forwarded to a
centralized user account for further
evaluation and review or to be merged
with any results from completed hard
copy paper surveys.
The solicitation of feedback will target
areas such as: timeliness,
appropriateness, accuracy of
information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. Responses
will be assessed to plan and inform
efforts to improve or maintain the
quality of service offered to the public.
If this information is not collected, vital
feedback from customers and
stakeholders on the Agency’s services
will be unavailable.
The Agency will only submit a
collection for approval under this
generic clearance if it meets the
following conditions:
1. The collections are voluntary;
2. The collections are low-burden for
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per
respondent) and are low-cost for both
the respondents and the federal
government;
3. The collections are noncontroversial and do not raise issues of
concern to other federal agencies;
4. Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future;
5. Personally identifiable information
(PII) is collected only to the extent
necessary and is not retained;
6. Information gathered will be used
only internally for general service
improvement and program management
purposes and is not intended for release
outside of the agency;
7. Information gathered will not be
used for the purpose of substantially
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08SEN1
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55438
Federal Register / Vol. 85, No. 174 / Tuesday, September 8, 2020 / Notices
informing influential policy decisions;
and
8. Information gathered will yield
qualitative information; the collections
will not be designed or expected to
yield statistically reliable results or used
as though the results are generalizable to
the population of study.
Feedback collected under this generic
clearance provides useful information,
but it does not yield data that can be
generalized to the overall population.
This type of generic clearance for
qualitative information will not be used
for quantitative information collections
that are designed to yield reliably
actionable results, such as monitoring
trends over time or documenting
program performance. Such data uses
require more rigorous designs that
address: The target population to which
generalizations will be made, the
sampling frame, the sample design
(including stratification and clustering),
the precision requirements or power
calculations that justify the proposed
sample size, the expected response rate,
methods for assessing potential nonresponse bias, the protocols for data
collection, and any testing procedures
that were or will be undertaken prior to
fielding the study. Depending on the
degree of influence the results are likely
to have, such collections may still be
eligible for submission for other generic
mechanisms that are designed to yield
quantitative results.
As a general matter, information
collections will not result in any new
system of records containing privacy
information and will not ask questions
of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
Current Actions: New collection of
information.
Type of Review: New Collection.
(1) Affected Public: Individuals
currently under CSOSA supervision.
CSOSA stakeholders including criminal
justice system (e.g., judges, law
enforcement officers) and community
partners.
Estimated Number of Respondents:
540.
Below we provide projected average
estimates for the next three years:
Average Expected Annual Number of
activities: 18.
Average number of Respondents per
Activity: 30.
Annual responses: 540.
Frequency of Response: Once per
request.
Average minutes per response: 10.
Burden hours: 75.
Request for Comments: Comments
submitted in response to this notice will
VerDate Sep<11>2014
16:32 Sep 04, 2020
Jkt 250001
be summarized and/or included in the
request for OMB approval. Comments
are invited on: (a) Whether the
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information shall have
practical utility; (b) the accuracy of the
agency’s estimate of the burden of the
collection of information; (c) ways to
enhance the quality, utility, and clarity
of the information to be collected; (d)
whether paper or electronic information
collection is preferred and explanation
regarding choice; and (e) estimates of
capital or start-up costs and costs of
operation, maintenance, and purchase
of services to provide information.
Burden means the total time, effort, or
financial resources expended by persons
to generate, maintain, retain, disclose or
provide information to or for a Federal
agency. This includes the time needed
to review instructions; to develop,
acquire, install and utilize technology
and systems for the purpose of
collecting, validating and verifying
information, processing and
maintaining information, and disclosing
and providing information; to train
personnel and to be able to respond to
a collection of information, to search
data sources, to complete and review
the collection of information; and to
transmit or otherwise disclose the
information.
Rochelle Durant,
Program Analyst, Court Services and Offender
Supervision Agency for the District of
Columbia.
[FR Doc. 2020–19732 Filed 9–4–20; 8:45 am]
BILLING CODE P
DEPARTMENT OF DEFENSE
Office of the Secretary
Defense Innovation Board; Notice of
Federal Advisory Committee Meeting
Under Secretary of Defense for
Research & Engineering, Department of
Defense (DoD).
ACTION: Notice of Federal Advisory
Committee meeting.
AGENCY:
The DoD is publishing this
notice to announce that the following
Federal Advisory Committee meeting of
the Defense Innovation Board (DIB) will
take place.
DATES: Open to the public, Tuesday,
September 15, 2020 from 12:30 p.m. to
2:30 p.m. Eastern Standard Time (EST).
This meeting will be held virtually. Link
to join will be available on the DIB’s
website. (Pre-meeting registration is
required. See guidance in
SUMMARY:
PO 00000
Frm 00031
Fmt 4703
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SUPPLEMENTARY INFORMATION,
‘‘Meeting
Accessibility’’).
Ms.
Colleen Laughlin, (571) 372–0933
(Voice), colleen.r.laughlin.civ@mail.mil
or osd.innovation@mail.mil (Email).
Mailing address is Defense Innovation
Board, 3030 Defense Pentagon, Room
5E572, Washington, DC 20301–3030.
Website: https://innovation.defense.gov.
The most up-to-date changes to the
meeting agenda can be found on the
website.
SUPPLEMENTARY INFORMATION: Due to
circumstances beyond the control of the
Department of Defense and the
Designated Federal Officer (DFO) for the
Defense Innovation Board, the Defense
Innovation Board was unable to provide
public notification required by 41 CFR
102–3.150(a) concerning its September
15, 2020 meeting. Accordingly, the
Advisory Committee Management
Officer for the Department of Defense,
pursuant to 41 CFR 102–3.150(b),
waives the 15-calendar day notification
requirement. This meeting is being held
under the provisions of the Federal
Advisory Committee Act (FACA) of
1972 (5 U.S.C., Appendix, as amended),
the Government in the Sunshine Act of
1976 (5 U.S.C. 552b, as amended), and
41 CFR 102–3.140 and 102–3.150.
Purpose of the Meeting: To obtain,
review, and evaluate information related
to the Board’s mission to address future
challenges and accelerate innovation
adoption into the culture, technologies,
organizational structures, processes, and
any other topics raised by the Secretary
of Defense, the Deputy Secretary of
Defense, the Chief Management Officer
of the Department of Defense (CMO)
(‘‘the DoD Appointing Authorities’’), or
the Under Secretary of Defense for
Research and Engineering (USD(R&E).
Agenda: The meeting will begin on
September 15th 2020 at 12:30 p.m. ET
with opening remarks by the DFO and
the Board Chair. After opening remarks
are presented, a DoD official will give a
presentation and remarks on the
importance of innovation in the
Department. The Science and
Technology subcommittee will brief its
work on a recommendation concerning
testing, evaluation, verification, and
validation—TEVV—of autonomous
systems, as well as a Congressionallymandated assessment pursuant to the
FY20 National Defense Authorization
Act (NDAA) Section 862. The FY20
NDAA tasked the DIB to provide an
independent assessment of the
Department’s progress in implementing
acquisition training and management
programs for all software acquisition
professionals, software developers, and
FOR FURTHER INFORMATION CONTACT:
E:\FR\FM\08SEN1.SGM
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]]>Agencies
[Federal Register Volume 85, Number 174 (Tuesday, September 8, 2020)]
[Notices]
[Pages 55437-55438]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-19732]
[[Page 55437]]
=======================================================================
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COURT SERVICES AND OFFENDER SUPERVISION AGENCY FOR THE DISTRICT OF
COLUMBIA
Agency Information Collection Activities: Proposed Collection;
Comment Request; Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery
AGENCY: Court Services and Offender Supervision Agency for the District
of Columbia (CSOSA).
ACTION: Notice and request for comments.
-----------------------------------------------------------------------
SUMMARY: As part of a federal government-wide effort to streamline the
process to seek feedback from the public on service delivery, CSOSA is
seeking comment on the development of the following proposed Generic
Information Collection Request (Generic ICR): ``Generic Clearance for
the Collection of Qualitative Feedback on Agency Service Delivery'' for
approval under the Paperwork Reduction Act (PRA). This notice announces
our intent to submit this collection to OMB for approval and solicit
comments on specific aspects for the proposed information collection.
DATES: Consideration will be given to all comments received by November
9, 2020.
ADDRESSES: You may submit written comments, identified by ``Collection
of Qualitative Feedback on Agency Service Delivery'' to: Rochelle
Durant, Program Analyst, Office of General Counsel, Court Services and
Offender Supervision Agency at [email protected].
Comments submitted in response to this notice may be made available
to the public. For this reason, please do not include in your comments
information of a confidential nature, such as sensitive personal
information or proprietary information. If you send an email comment,
your email address will be automatically captured and included as part
of the comment that is placed in the public docket and may be made
available on the internet. Please note that responses to this public
comment request containing any routine notice about the confidentiality
of the communication will be treated as public comments that may be
made available to the public notwithstanding the inclusion of the
routine notice.
FOR FURTHER INFORMATION CONTACT:
Rochelle Durant, Program Analyst, Office of General Counsel, Court
Services and Offender Supervision Agency for the District of Columbia
at [email protected] or (202) 220-5304.
For content support: Trina Stewart, Supervisory Intergovernmental
and Community Affairs Specialist, Court Services and Offender
Supervision Agency for the District of Columbia at
[email protected] or (202) 220-5526.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
Abstract: Under the PRA (44 U.S.C. 3501-3520), federal agencies
must obtain approval from the Office of Management and Budget (OMB) for
each collection of information they collect or sponsor. Section
3506(c)(2)(A) of the PRA (944 U.S.C. 3506(c)(2)(A) requires federal
agencies to provide a 60-day notice in the Federal Register concerning
each proposed collection of information, including each proposed
extension of an existing collection of information, before submitting
the collection of information to OMB for approval. To comply with this
requirement, CSOSA is publishing notice of the proposed collection of
information set forth in this document. The proposed information
collection activity provides a means to garner qualitative customer and
stakeholder feedback in an efficient, timely manner, in accordance with
the Administration's commitment to improving service delivery. By
qualitative feedback we mean information that provides useful insights
on perceptions and opinions, but are not statistical surveys that yield
quantitative results that can be generalized to the population of
study. This feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services. These collections will allow for ongoing, collaborative and
actionable communications between the Agency and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management.
The Agency has traditionally used paper form surveys as its primary
public information collection method. However, to further comply with
the goals of the PRA, the Agency recently implemented the use of online
electronic survey tools to obtain customer and client feedback
regarding Agency programs and supervision support services. During the
COVID-19 pandemic, the approval from OMB to utilize an electronic
option to complete the Agency's standard surveys online was extremely
helpful in sustaining our engagement with the community. The contents
in the online version and in paper versions of the Agency's surveys
will remain identical. Once in person meetings are resumed, CSOSA will
continue to offer paper option for respondents who prefer that option.
Similar to the process used for gaining public feedback via the
Agency's traditional paper form surveys, the online surveys are
forwarded to the meeting participants at the conclusion of an event or
program via the participants previously registered email address or at
the end of a virtual meeting in the chat box or via a slide with a link
that leads to the online survey. The results of the electronic surveys
are tallied by the online software and then forwarded to a centralized
user account for further evaluation and review or to be merged with any
results from completed hard copy paper surveys.
The solicitation of feedback will target areas such as: timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the Agency's services will be unavailable.
The Agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
1. The collections are voluntary;
2. The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the federal government;
3. The collections are non-controversial and do not raise issues of
concern to other federal agencies;
4. Any collection is targeted to the solicitation of opinions from
respondents who have experience with the program or may have experience
with the program in the near future;
5. Personally identifiable information (PII) is collected only to
the extent necessary and is not retained;
6. Information gathered will be used only internally for general
service improvement and program management purposes and is not intended
for release outside of the agency;
7. Information gathered will not be used for the purpose of
substantially
[[Page 55438]]
informing influential policy decisions; and
8. Information gathered will yield qualitative information; the
collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
Current Actions: New collection of information.
Type of Review: New Collection.
(1) Affected Public: Individuals currently under CSOSA supervision.
CSOSA stakeholders including criminal justice system (e.g., judges, law
enforcement officers) and community partners.
Estimated Number of Respondents: 540.
Below we provide projected average estimates for the next three
years:
Average Expected Annual Number of activities: 18.
Average number of Respondents per Activity: 30.
Annual responses: 540.
Frequency of Response: Once per request.
Average minutes per response: 10.
Burden hours: 75.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval.
Comments are invited on: (a) Whether the collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information shall have practical utility; (b) the
accuracy of the agency's estimate of the burden of the collection of
information; (c) ways to enhance the quality, utility, and clarity of
the information to be collected; (d) whether paper or electronic
information collection is preferred and explanation regarding choice;
and (e) estimates of capital or start-up costs and costs of operation,
maintenance, and purchase of services to provide information. Burden
means the total time, effort, or financial resources expended by
persons to generate, maintain, retain, disclose or provide information
to or for a Federal agency. This includes the time needed to review
instructions; to develop, acquire, install and utilize technology and
systems for the purpose of collecting, validating and verifying
information, processing and maintaining information, and disclosing and
providing information; to train personnel and to be able to respond to
a collection of information, to search data sources, to complete and
review the collection of information; and to transmit or otherwise
disclose the information.
Rochelle Durant,
Program Analyst, Court Services and Offender Supervision Agency for the
District of Columbia.
[FR Doc. 2020-19732 Filed 9-4-20; 8:45 am]
BILLING CODE P
