Information Collection; Improving Customer Experience (OMB Circular A-11, Section 280 Implementation), 48727-48728 [2020-17573]
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Federal Register / Vol. 85, No. 156 / Wednesday, August 12, 2020 / Notices
potential state law claims, in connection
with environmental contamination at
the Dual Site OU. The settling
defendants are TFCF America, Inc.;
Bayer CropScience Inc.; Montrose
Chemical Corporation of California;
Stauffer Management Company LLC;
and JCI Jones Chemicals Inc. The
Consent Decree requires the settling
defendants to perform long-term
operation and maintenance of the
Chlorobenzene Plume Remedy at the
Dual Site OU, and to make a payment
of $4,000,000.00 toward the United
States’ unreimbursed Dual Site OU past
costs and a payment of $177,265.36
towards DTSC’s Dual Site OU past costs.
(These same settling defendants, other
than JCI Jones Chemicals Inc., have
already committed in a previously
approved partial consent decree to
perform construction of the
Chlorobenzene Plume Remedy.) The
proposed Consent Decree also requires
the settling defendants to pay the
United States’ and DTSC’s future
response costs for overseeing the work
the settling defendants will be
performing at the Dual Site OU.
The publication of this notice opens
a period for public comment on the
Consent Decree. Comments should be
addressed to the Assistant Attorney
General, Environment and Natural
Resources Division, and should refer to
United States of America and State of
California vs. Montrose Chemical Corp.
of California et al., D.J. Ref. Nos. 90–11–
3–511 and 90–11–2–933/3. All
comments must be submitted no later
than thirty (30) days after the
publication date of this notice.
Comments may be submitted either by
email or by mail:
To submit
comments:
Send them to:
By email .......
pubcomment-ees.enrd@
usdoj.gov.
Assistant Attorney General,
U.S. DOJ—ENRD, P.O.
Box 7611, Washington, DC
20044–7611.
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By mail .........
During the public comment period,
the Consent Decree may be examined
and downloaded at this Justice
Department website: https://
www.usdoj.gov/enrd/consent-decrees.
We will provide a paper copy of the
Consent Decree upon written request
and payment of reproduction costs.
Please mail your request and payment
to: Consent Decree Library, U.S. DOJ—
ENRD, P.O. Box 7611, Washington, DC
20044–7611.
Please enclose a check or money order
for $96.00 (25 cents per page
reproduction cost) for the Consent
VerDate Sep<11>2014
16:37 Aug 11, 2020
Jkt 250001
Decree, payable to the United States
Treasury. For a paper copy without the
appendices and signature pages, the cost
is $22.25.
Henry S. Friedman,
Assistant Section Chief, Environmental
Enforcement Section, Environment and
Natural Resources Division.
48727
electronically at https://www.justice.gov/
enrd/consent-decrees.
Cherie Rogers,
Assistant Section Chief, Environmental
Defense Section, Environment and Natural
Resources Division.
[FR Doc. 2020–17591 Filed 8–11–20; 8:45 am]
BILLING CODE 4410–15–P
[FR Doc. 2020–17580 Filed 8–11–20; 8:45 am]
BILLING CODE 4410–15–P
NATIONAL SCIENCE FOUNDATION
DEPARTMENT OF JUSTICE
Notice of Lodging Proposed Consent
Decree
In accordance with Departmental
Policy, 28 CFR 50.7, notice is hereby
given that a proposed Consent Decree in
United States v. Joseph J. Perillo, et al.,
Case No. 1:19–cv–07763, was lodged
with the United States District Court for
the Northern District of Illinois (Eastern
Division) on August 5, 2020.
This proposed Consent Decree
concerns a complaint filed by the
United States against Defendants Joseph
J. Perillo, Perillo Motor Cars, Inc., and
Gold Coast Motor Cars, Inc. d/b/a Perillo
Collision Center, pursuant to Sections
10 and 14 of the Rivers and Harbors
Appropriation Act of 1899, 33 U.S.C.
403, 406, 408 and 413, and Sections
301(a) and 309(b) of the Clean Water
Act, 33 U.S.C. 1311(a) and 1319(b), to
obtain injunctive relief from and impose
civil penalties against the Defendants
for violating the Clean Water Act by
discharging pollutants without a permit
into waters of the United States. The
proposed Consent Decree resolves these
allegations by requiring the Defendants
to perform restoration and mitigation,
and to pay a civil penalty.
The Department of Justice will accept
written comments relating to this
proposed Consent Decree for thirty (30)
days from the date of publication of this
Notice. Please address comments to
Kurt N. Lindland, Assistant United
States Attorney, United States
Attorney’s Office for the Northern
District of Illinois, 219 South Dearborn
Street, Chicago, IL 60604 and refer to
United States v. Joseph J. Perillo, et al.,
DJ # 90–5–1–1–21676.
The proposed Consent Decree may be
examined at the Clerk’s Office, United
States District Court for the Northern
District of Illinois, Everett McKinley
Dirksen United States Courthouse, 219
South Dearborn Street, Chicago, IL
60604. In addition, the proposed
Consent Decree may be examined
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Information Collection; Improving
Customer Experience (OMB Circular
A–11, Section 280 Implementation)
National Science Foundation.
Notice; request for comment.
AGENCY:
ACTION:
The National Science
Foundation (NSF) has submitted the
following information collection
requirement to OMB for review and
clearance under the Paperwork
Reduction Act of 1995. This is the
second notice for public comment; the
first was published in the Federal
Register, and no comments were
received. NSF is forwarding the
proposed submission to the Office of
Management and Budget (OMB) for
clearance simultaneously with the
publication of this second notice.
DATES: Written comments and
recommendations for the proposed
information collection should be sent
within 30 days of the date of publication
of this notice to www.reginfo.gov/
public/do/PRAmain. Find this
particular information collection by
selecting ‘‘Currently under 30-day
Review—Open for Public Comments’’ or
by using the search function.
FOR FURTHER INFORMATION CONTACT:
Suzanne H. Plimpton, Reports Clearance
Officer, National Science Foundation,
2415 Eisenhower Avenue, Alexandria,
VA 22314, or send email to splimpto@
nsf.gov. Individuals who use a
telecommunications device for the deaf
(TDD) may call the Federal Information
Relay Service (FIRS) at 1–800–877–
8339, which is accessible 24 hours a
day, 7 days a week, 365 days a year
(including federal holidays).
Copies of the submission may be
obtained by calling 703–292–7556.
SUPPLEMENTARY INFORMATION: NSF may
not conduct or sponsor a collection of
information unless the collection of
information displays a currently valid
OMB control number and the agency
informs potential persons who are to
respond to the collection of information
that such persons are not required to
respond to the collection of information
unless it displays a currently valid OMB
control number.
SUMMARY:
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48728
Federal Register / Vol. 85, No. 156 / Wednesday, August 12, 2020 / Notices
Title: Improving Customer Experience
(OMB Circular A–11, Section 280
Implementation).
Abstract: A modern, streamlined and
responsive customer experience means:
Raising government-wide customer
experience to the average of the private
sector service industry; developing
indicators for high-impact Federal
programs to monitor progress towards
excellent customer experience and
mature digital services; and providing
the structure (including increasing
transparency) and resources to ensure
customer experience is a focal point for
agency leadership.
This proposed information collection
activity provides a means to garner
customer and stakeholder feedback in
an efficient, timely manner in
accordance with the Administration’s
commitment to improving customer
service delivery as discussed in Section
280 of OMB Circular A–11 at https://
www.performance.gov/cx/a11-280.pdf.
As discussed in OMB guidance,
agencies should identify their highestimpact customer journeys (using
customer volume, annual program cost,
and/or knowledge of customer priority
as weighting factors) and select
touchpoints/transactions within those
journeys to collect feedback.
These results will be used to improve
the delivery of Federal services and
programs. It will also provide
government-wide data on customer
experience that can be displayed on
www.performance.gov to help build
transparency and accountability of
Federal programs to the customers they
serve.
As a general matter, these information
collections will not result in any new
system of records containing privacy
information and will not ask questions
of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
NSF will only submit collections if
they meet the following criteria.
• The collections are voluntary;
• The collections are low-burden for
respondents (based on considerations of
total burden hours or burden-hours per
respondent) and are low-cost for both
the respondents and the Federal
Government;
• The collections are noncontroversial and do not raise issues of
concern to other Federal agencies;
• Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future;
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• Personally identifiable information
(PII) is collected only to the extent
necessary and is not retained;
• Information gathered is intended to
be used for general service improvement
and program management purposes
• Upon agreement between OMB and
the agency all or a subset of information
may be released as part of A–11, Section
280 requirements only on
performance.gov. Summaries of
customer research and user testing
activities may be included in publicfacing customer journey maps or
summaries.
• Additional release of data must be
done coordinated with OMB.
These collections will allow for
ongoing, collaborative and actionable
communications between the Agency,
its customers and stakeholders, and
OMB as it monitors agency compliance
on Section 280. These responses will
inform efforts to improve or maintain
the quality of service offered to the
public. If this information is not
collected, vital feedback from customers
and stakeholders on services will be
unavailable.
Current Action: New Collection of
Information.
Type of Review: New.
Affected Public: Individuals and
Households, Businesses and
Organizations, State, Local or Tribal
Government.
Estimated Number of Respondents:
Below is a preliminary estimate of the
aggregate burden hours for this new
collection. NSF will provide refined
estimates of burden in subsequent
notices.
Average Expected Annual Number of
Activities: Approximately five types of
customer experience activities such as
feedback surveys, focus groups, user
testing, and interviews.
Average Number of Respondents per
Activity: 1 response per respondent per
activity.
Annual Responses: 2,001,550.
Average Minutes per Response: 2
minutes–60 minutes, dependent upon
activity.
Burden Hours: NSF requests
approximately 101,125 burden hours.
Request for Comments: Comments
submitted in response to this notice will
be summarized and/or included in the
request for OMB approval. Comments
are invited on: (a) Whether the
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information shall have
practical utility; (b) the accuracy of the
agency’s estimate of the burden of the
collection of information; (c) ways to
enhance the quality, utility, and clarity
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Sfmt 4703
of the information to be collected; (d)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
other forms of information technology;
and (e) estimates of capital or start-up
costs and costs of operation,
maintenance, and purchase of services
to provide information.
Burden means the total time, effort, or
financial resources expended by persons
to generate, maintain, retain, disclose or
provide information to or for a hFederal
agency. This includes the time needed
to review instructions; to develop,
acquire, install and utilize technology
and systems for the purpose of
collecting, validating and verifying
information, processing and
maintaining information, and disclosing
and providing information; to train
personnel and to be able to respond to
a collection of information, to search
data sources, to complete and review
the collection of information; and to
transmit or otherwise disclose the
information.
Dated: August 6, 2020.
Suzanne H. Plimpton,
Reports Clearance Officer, National Science
Foundation.
[FR Doc. 2020–17573 Filed 8–11–20; 8:45 am]
BILLING CODE 7555–01–P
NUCLEAR REGULATORY
COMMISSION
[NRC–2020–0027]
Information Collection: International
Atomic Energy Agency Design
Information Questionnaire
Nuclear Regulatory
Commission.
ACTION: Notice of submission to the
Office of Management and Budget;
request for comment.
AGENCY:
The U.S. Nuclear Regulatory
Commission (NRC) invites public
comment on our intention to request the
Office of Management and Budget’s
(OMB) approval for renewal of an
existing information collection in order
for the United States to fulfill its
responsibilities as a participant in the
U.S./International Atomic Energy
Agency (IAEA) Safeguards Agreement.
The information collection is entitled,
‘‘IAEA Design Information
Questionnaire.’’
SUMMARY:
Submit comments by September
11, 2020. Comments received after this
date will be considered if it is practical
to do so, but the Commission is able to
DATES:
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]]>Agencies
[Federal Register Volume 85, Number 156 (Wednesday, August 12, 2020)]
[Notices]
[Pages 48727-48728]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-17573]
=======================================================================
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NATIONAL SCIENCE FOUNDATION
Information Collection; Improving Customer Experience (OMB
Circular A-11, Section 280 Implementation)
AGENCY: National Science Foundation.
ACTION: Notice; request for comment.
-----------------------------------------------------------------------
SUMMARY: The National Science Foundation (NSF) has submitted the
following information collection requirement to OMB for review and
clearance under the Paperwork Reduction Act of 1995. This is the second
notice for public comment; the first was published in the Federal
Register, and no comments were received. NSF is forwarding the proposed
submission to the Office of Management and Budget (OMB) for clearance
simultaneously with the publication of this second notice.
DATES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of the date of
publication of this notice to www.reginfo.gov/public/do/PRAmain. Find
this particular information collection by selecting ``Currently under
30-day Review--Open for Public Comments'' or by using the search
function.
FOR FURTHER INFORMATION CONTACT: Suzanne H. Plimpton, Reports Clearance
Officer, National Science Foundation, 2415 Eisenhower Avenue,
Alexandria, VA 22314, or send email to [email protected]. Individuals
who use a telecommunications device for the deaf (TDD) may call the
Federal Information Relay Service (FIRS) at 1-800-877-8339, which is
accessible 24 hours a day, 7 days a week, 365 days a year (including
federal holidays).
Copies of the submission may be obtained by calling 703-292-7556.
SUPPLEMENTARY INFORMATION: NSF may not conduct or sponsor a collection
of information unless the collection of information displays a
currently valid OMB control number and the agency informs potential
persons who are to respond to the collection of information that such
persons are not required to respond to the collection of information
unless it displays a currently valid OMB control number.
[[Page 48728]]
Title: Improving Customer Experience (OMB Circular A-11, Section
280 Implementation).
Abstract: A modern, streamlined and responsive customer experience
means: Raising government-wide customer experience to the average of
the private sector service industry; developing indicators for high-
impact Federal programs to monitor progress towards excellent customer
experience and mature digital services; and providing the structure
(including increasing transparency) and resources to ensure customer
experience is a focal point for agency leadership.
This proposed information collection activity provides a means to
garner customer and stakeholder feedback in an efficient, timely manner
in accordance with the Administration's commitment to improving
customer service delivery as discussed in Section 280 of OMB Circular
A-11 at https://www.performance.gov/cx/a11-280.pdf.
As discussed in OMB guidance, agencies should identify their
highest-impact customer journeys (using customer volume, annual program
cost, and/or knowledge of customer priority as weighting factors) and
select touchpoints/transactions within those journeys to collect
feedback.
These results will be used to improve the delivery of Federal
services and programs. It will also provide government-wide data on
customer experience that can be displayed on www.performance.gov to
help build transparency and accountability of Federal programs to the
customers they serve.
As a general matter, these information collections will not result
in any new system of records containing privacy information and will
not ask questions of a sensitive nature, such as sexual behavior and
attitudes, religious beliefs, and other matters that are commonly
considered private.
NSF will only submit collections if they meet the following
criteria.
The collections are voluntary;
The collections are low-burden for respondents (based on
considerations of total burden hours or burden-hours per respondent)
and are low-cost for both the respondents and the Federal Government;
The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
Information gathered is intended to be used for general
service improvement and program management purposes
Upon agreement between OMB and the agency all or a subset
of information may be released as part of A-11, Section 280
requirements only on performance.gov. Summaries of customer research
and user testing activities may be included in public-facing customer
journey maps or summaries.
Additional release of data must be done coordinated with
OMB.
These collections will allow for ongoing, collaborative and
actionable communications between the Agency, its customers and
stakeholders, and OMB as it monitors agency compliance on Section 280.
These responses will inform efforts to improve or maintain the quality
of service offered to the public. If this information is not collected,
vital feedback from customers and stakeholders on services will be
unavailable.
Current Action: New Collection of Information.
Type of Review: New.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Estimated Number of Respondents: Below is a preliminary estimate of
the aggregate burden hours for this new collection. NSF will provide
refined estimates of burden in subsequent notices.
Average Expected Annual Number of Activities: Approximately five
types of customer experience activities such as feedback surveys, focus
groups, user testing, and interviews.
Average Number of Respondents per Activity: 1 response per
respondent per activity.
Annual Responses: 2,001,550.
Average Minutes per Response: 2 minutes-60 minutes, dependent upon
activity.
Burden Hours: NSF requests approximately 101,125 burden hours.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval.
Comments are invited on: (a) Whether the collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information shall have practical utility; (b) the
accuracy of the agency's estimate of the burden of the collection of
information; (c) ways to enhance the quality, utility, and clarity of
the information to be collected; (d) ways to minimize the burden of the
collection of information on respondents, including through the use of
automated collection techniques or other forms of information
technology; and (e) estimates of capital or start-up costs and costs of
operation, maintenance, and purchase of services to provide
information.
Burden means the total time, effort, or financial resources
expended by persons to generate, maintain, retain, disclose or provide
information to or for a hFederal agency. This includes the time needed
to review instructions; to develop, acquire, install and utilize
technology and systems for the purpose of collecting, validating and
verifying information, processing and maintaining information, and
disclosing and providing information; to train personnel and to be able
to respond to a collection of information, to search data sources, to
complete and review the collection of information; and to transmit or
otherwise disclose the information.
Dated: August 6, 2020.
Suzanne H. Plimpton,
Reports Clearance Officer, National Science Foundation.
[FR Doc. 2020-17573 Filed 8-11-20; 8:45 am]
BILLING CODE 7555-01-P
