Agency Information Collection Activities; Improving Customer Experience (OMB Circular A-11, Section 280 Implementation), 47341-47342 [2020-16984]

Download as PDF Federal Register / Vol. 85, No. 151 / Wednesday, August 5, 2020 / Notices interested in the work of this Committee are also directed to the Commission’s website, https://www.usccr.gov, or may contact the Regional Programs Unit office at the above email or street address. Agenda I. Welcome & Introductions II. Approval of Minutes III. Discussion of Post-Report Activities IV. Discussion of Potential Project Topics V. Public Comment VI. Adjournment Dated: July 31, 2020. David Mussatt, Supervisory Chief, Regional Programs Unit. [FR Doc. 2020–17084 Filed 8–4–20; 8:45 am] BILLING CODE P DEPARTMENT OF COMMERCE Agency Information Collection Activities; Improving Customer Experience (OMB Circular A–11, Section 280 Implementation) Department of Commerce. Notice; request for comment. AGENCY: ACTION: The Department of Commerce (DOC) will have under OMB review the following proposed Information Collection Request ‘‘Improving Customer Experience (OMB Circular A– 11, Section 280 Implementation)’’ for approval under the Paperwork Reduction Act (PRA), on or after the date of publication of this notice. We invite the general public and other Federal agencies to comment on proposed, and continuing information collections, which helps us assess the impact of our information collection requirements and minimize the public’s reporting burden. Public comments for this proposed collection were previously requested via the Federal Register on June 1, 2020 (85 FR 33085) during a 60-day comment period. This notice allows for an additional 30 days for public comments. Agency: Department of Commerce (DOC). Title: Improving Customer Experience (OMB Circular A–11, Section 280 Implementation). OMB Control Number: 0690–NEW. Form Number(s): None. Type of Request: Regular submission. New collection. Estimated Number of Respondents: 752,925. Estimated Time per Response: Varied, dependent upon the activity or the data collection method used. The possible response time to complete a jbell on DSKJLSW7X2PROD with NOTICES SUMMARY: VerDate Sep<11>2014 16:55 Aug 04, 2020 Jkt 250001 questionnaire or survey may be 3 minutes or up to 2 hours to participate in an interview or focus group. Estimated Total Annual Burden Hours: 55,471. Needs and Uses: A modern, streamlined and responsive customer experience means: Raising governmentwide customer experience to the average of the private sector service industry; developing indicators for high-impact Federal programs to monitor progress towards excellent customer experience and mature digital services; and providing the structure (including increasing transparency) and resources to ensure customer experience is a focal point for agency leadership. This proposed information collection activity provides a means to garner customer and stakeholder feedback in an efficient, timely manner in accordance with the Administration’s commitment to improving customer service delivery as discussed in Section 280 of OMB Circular A–11 at https:// www.performance.gov/cx/a11-280.pdf. As discussed in OMB guidance, agencies should identify their highestimpact customer journeys (using customer volume, annual program cost, and/or knowledge of customer priority as weighting factors) and select touchpoints/transactions within those journeys to collect feedback. These results will be used to improve the delivery of Federal services and programs. It will also provide government-wide data on customer experience that can be displayed on www.performance.gov to help build transparency and accountability of Federal programs to the customers they serve. As a general matter, these information collections will not result in any new system of records containing privacy information and will not ask questions of a sensitive nature, such as sexual behavior and attitudes, religious beliefs, and other matters that are commonly considered private. DOC will only submit collections if they meet the following criteria. • The collections are voluntary. • The collections are low-burden for respondents (based on considerations of total burden hours or burden-hours per respondent) and are low-cost for both the respondents and the Federal Government. • The collections are noncontroversial and do not raise issues of concern to other Federal agencies. • Any collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the near future. PO 00000 Frm 00004 Fmt 4703 Sfmt 4703 47341 • Personally Identifiable Information (PII) is collected only to the extent necessary and is not retained. • Information gathered is intended to be used for general service improvement and program management purposes • Upon agreement between OMB and the agency all or a subset of information may be released as part of A–11, Section 280 requirements only on performance.gov. Summaries of customer research and user testing activities may be included in publicfacing customer journey maps or summaries. • Additional release of data must be done coordinated with OMB. These collections will allow for ongoing, collaborative, and actionable communications between the Agency, its customers and stakeholders, and OMB as it monitors agency compliance on Section 280. These responses will inform efforts to improve or maintain the quality of service offered to the public. If this information is not collected, vital feedback from customers and stakeholders on services will be unavailable. Affected Public: Individuals or households; State, Local, or Tribal government. Frequency: On Occasion; Annually. Respondent’s Obligation: Voluntary. Average Number of Respondents per Activity: 1 response per respondent per activity. Average Expected Annual Number of Activities: Approximately five types of customer experience activities such as feedback surveys, focus groups, user testing, and interviews. This information collection request may be viewed at www.reginfo.gov. Follow the instructions to view the Department of Commerce collections currently under review by OMB. Comments submitted in response to this notice will be summarized and/or included in the request for OMB approval. Comments are invited on: (a) Whether the collection of information is necessary for the proper performance of the functions of the agency, including whether the information shall have practical utility; (b) the accuracy of the agency’s estimate of the burden of the collection of information; (c) ways to enhance the quality, utility, and clarity of the information to be collected; (d) ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or other forms of information technology; and (e) estimates of capital or start-up costs and costs of operation, maintenance, and purchase of services to provide information. E:\FR\FM\05AUN1.SGM 05AUN1 47342 Federal Register / Vol. 85, No. 151 / Wednesday, August 5, 2020 / Notices Burden means the total time, effort, or financial resources expended by persons to generate, maintain, retain, disclose, or provide information to or for a Federal agency. This includes the time needed to review instructions; to develop, acquire, install and utilize technology and systems for the purpose of collecting, validating and verifying information, processing and maintaining information, and disclosing and providing information; to train personnel and to be able to respond to a collection of information, to search data sources, to complete and review the collection of information; and to transmit or otherwise disclose the information. Written comments and recommendations for the proposed information collection should be submitted within 30 days of the publication of this notice on the following website www.reginfo.gov/ public/do/PRAMain. Find this particular information collection by selecting ‘‘Currently under 30-day Review—Open for Public Comments’’ or by using the search function and entering either the title of the collection. Sheleen Dumas, Department PRA Clearance Officer, Office of the Chief Information Officer, Commerce Department. [FR Doc. 2020–16984 Filed 8–4–20; 8:45 am] BILLING CODE 3510–BP–P DEPARTMENT OF COMMERCE International Trade Administration [A–351–849] Emulsion Styrene-Butadiene Rubber From Brazil: Amended Final Results of Antidumping Duty Administrative Review; 2017–2018 Enforcement and Compliance, International Trade Administration, Department of Commerce. SUMMARY: The Department of Commerce (Commerce) is amending the final results of the administrative review of the antidumping duty (AD) order on emulsion styrene-butadiene rubber (ESB rubber) from Brazil to correct two ministerial errors. DATES: Applicable August 5, 2020. FOR FURTHER INFORMATION CONTACT: Drew Jackson, AD/CVD Operations, Office IV, Enforcement and Compliance, International Trade Administration, U.S. Department of Commerce, 1401 Constitution Avenue NW, Washington, DC 20230; telephone: (202) 482–4406. SUPPLEMENTARY INFORMATION: jbell on DSKJLSW7X2PROD with NOTICES AGENCY: VerDate Sep<11>2014 16:55 Aug 04, 2020 Jkt 250001 Background On June 29, 2020, Commerce published its Final Results of the 2017– 2018 administrative review of the AD order on ESB rubber from Brazil.1 On June 30, 2020, ARLANXEO Brasil S.A. (ARLANXEO Brasil), the sole respondent in this administrative review, timely submitted ministerial error comments regarding Commerce’s Final Results.2 On July 6, 2020, the petitioner 3 filed timely ministerial error rebuttal comments.4 Commerce is amending its Final Results to correct two ministerial errors raised by ARLANXEO Brasil. Legal Framework A ministerial error, as defined in section 751(h) of the Tariff Act of 1930, as amended (the Act), includes ‘‘errors in addition, subtraction, or other arithmetic function, clerical errors resulting from inaccurate copying, duplication, or the like, and any other type of unintentional error which the administering authority considers ministerial.’’ 5 With respect to final results of administrative reviews, 19 CFR 351.224(e) provides that Commerce ‘‘will analyze any comments received and, if appropriate, correct any ministerial error by amending . . . the final results of review. . . .’’ Ministerial Error Commerce committed two errors within the meaning of section 751(h) of the Act and 19 CFR 351.224(f). First, Commerce committed a clerical error with respect to setting the window period established by 19 CFR 351.414 for the matching of sales, which impacted the matching of U.S. sales to home-market sales by the month in which the sale occurred. Specifically, contrary to our intent, in the margin calculation program we set the beginning of the window period at February 1, 2017 rather than November 1, 2016. Second, Commerce committed a calculation error in analyzing the data related to an alleged sample sale. Specifically, Commerce made an arithmetical error, and as a result, incorrectly concluded that the sale was 1 See Emulsion Styrene-Butadiene Rubber from Brazil: Final Results of Antidumping Duty Administrative Review; 2017–2018, 85 FR 38847 (June 29, 2020) (Final Results). 2 See ARLANXEO Brasil’s Letter, ‘‘Emulsion Styrene-Butadiene Rubber from Brazil: Ministerial Error Comments on the Final Results Margin Calculation for ARLANXEO,’’ dated June 30, 2020. 3 The petitioner is Lion Elastomers, LLC. 4 See Petitioner’s Letter, ‘‘Antidumping Review of Emulsion Styrene-Butadiene Rubber (E–SBR) from Brazil: Reply to ARLANXEO’s Ministerial Error Comments,’’ dated July 6, 2020. 5 See 19 CFR 351.224(f). PO 00000 Frm 00005 Fmt 4703 Sfmt 4703 made for consideration such that it should be included in the margin calculation. As clerical and arithmetic errors, these constitute ministerial errors within the meaning of 19 CFR 351.224(f). Accordingly, Commerce determines that, in accordance with section 751(h) of the Act and 19 CFR 351.224(f), it made ministerial errors in the Final Results. Pursuant to 19 CFR 351.224(e), Commerce is amending the Final Results to reflect the correction of these ministerial errors in the calculation of the final weighted-average dumping margin assigned to ARLANXEO Brasil, which changes from 21.22 percent to 18.38 percent.6 Amended Final Results of the Review As a result of correcting these ministerial errors described above, Commerce determines that, for the period of review (POR) February 24, 2017 through August 31, 2018, the following weighted-average dumping margin exists: Producer and/or exporter Weightedaverage dumping margin (percent) ARLANXEO Brasil S.A ............... 18.38 Disclosure We intend to disclose the calculation performed for these amended final results in accordance with 19 CFR 351.224(b). Antidumping Duty Assessment Pursuant to section 751(a)(2)(C) of the Act and 19 CFR 351.212(b)(1), Commerce has determined, and U.S. Customs and Border Protections (CBP) shall assess, antidumping duties on all appropriate entries of subject merchandise in accordance with the amended final results of this review. We will calculate importer-specific assessment rates on the basis of the ratio of the total amount of antidumping duties calculated for each importer’s examined sales and the total entered value of the sales in accordance with 19 CFR 351.212(b)(1). Commerce’s ‘‘automatic assessment’’ will apply to entries of subject merchandise during the POR produced by companies included in these amended final results of review for which the reviewed companies did not know that the merchandise they sold to 6 See Memorandum, ‘‘Ministerial Error Memorandum for the Final Results of the 2017– 2018 Antidumping Duty Administrative Review of Emulsion Styrene-Butadiene Rubber from Brazil,’’ dated concurrently with, and hereby adopted by, this notice. E:\FR\FM\05AUN1.SGM 05AUN1

Agencies

[Federal Register Volume 85, Number 151 (Wednesday, August 5, 2020)]
[Notices]
[Pages 47341-47342]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-16984]


=======================================================================
-----------------------------------------------------------------------

DEPARTMENT OF COMMERCE


Agency Information Collection Activities; Improving Customer 
Experience (OMB Circular A-11, Section 280 Implementation)

AGENCY: Department of Commerce.

ACTION: Notice; request for comment.

-----------------------------------------------------------------------

SUMMARY: The Department of Commerce (DOC) will have under OMB review 
the following proposed Information Collection Request ``Improving 
Customer Experience (OMB Circular A-11, Section 280 Implementation)'' 
for approval under the Paperwork Reduction Act (PRA), on or after the 
date of publication of this notice. We invite the general public and 
other Federal agencies to comment on proposed, and continuing 
information collections, which helps us assess the impact of our 
information collection requirements and minimize the public's reporting 
burden. Public comments for this proposed collection were previously 
requested via the Federal Register on June 1, 2020 (85 FR 33085) during 
a 60-day comment period. This notice allows for an additional 30 days 
for public comments.
    Agency: Department of Commerce (DOC).
    Title: Improving Customer Experience (OMB Circular A-11, Section 
280 Implementation).
    OMB Control Number: 0690-NEW.
    Form Number(s): None.
    Type of Request: Regular submission. New collection.
    Estimated Number of Respondents: 752,925.
    Estimated Time per Response: Varied, dependent upon the activity or 
the data collection method used. The possible response time to complete 
a questionnaire or survey may be 3 minutes or up to 2 hours to 
participate in an interview or focus group.
    Estimated Total Annual Burden Hours: 55,471.
    Needs and Uses: A modern, streamlined and responsive customer 
experience means: Raising government-wide customer experience to the 
average of the private sector service industry; developing indicators 
for high-impact Federal programs to monitor progress towards excellent 
customer experience and mature digital services; and providing the 
structure (including increasing transparency) and resources to ensure 
customer experience is a focal point for agency leadership.
    This proposed information collection activity provides a means to 
garner customer and stakeholder feedback in an efficient, timely manner 
in accordance with the Administration's commitment to improving 
customer service delivery as discussed in Section 280 of OMB Circular 
A-11 at https://www.performance.gov/cx/a11-280.pdf. As discussed in OMB 
guidance, agencies should identify their highest-impact customer 
journeys (using customer volume, annual program cost, and/or knowledge 
of customer priority as weighting factors) and select touchpoints/
transactions within those journeys to collect feedback.
    These results will be used to improve the delivery of Federal 
services and programs. It will also provide government-wide data on 
customer experience that can be displayed on www.performance.gov to 
help build transparency and accountability of Federal programs to the 
customers they serve.
    As a general matter, these information collections will not result 
in any new system of records containing privacy information and will 
not ask questions of a sensitive nature, such as sexual behavior and 
attitudes, religious beliefs, and other matters that are commonly 
considered private.
    DOC will only submit collections if they meet the following 
criteria.
     The collections are voluntary.
     The collections are low-burden for respondents (based on 
considerations of total burden hours or burden-hours per respondent) 
and are low-cost for both the respondents and the Federal Government.
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies.
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future.
     Personally Identifiable Information (PII) is collected 
only to the extent necessary and is not retained.
     Information gathered is intended to be used for general 
service improvement and program management purposes
     Upon agreement between OMB and the agency all or a subset 
of information may be released as part of A-11, Section 280 
requirements only on performance.gov. Summaries of customer research 
and user testing activities may be included in public-facing customer 
journey maps or summaries.
     Additional release of data must be done coordinated with 
OMB.
    These collections will allow for ongoing, collaborative, and 
actionable communications between the Agency, its customers and 
stakeholders, and OMB as it monitors agency compliance on Section 280. 
These responses will inform efforts to improve or maintain the quality 
of service offered to the public. If this information is not collected, 
vital feedback from customers and stakeholders on services will be 
unavailable.
    Affected Public: Individuals or households; State, Local, or Tribal 
government.
    Frequency: On Occasion; Annually.
    Respondent's Obligation: Voluntary. Average Number of Respondents 
per Activity: 1 response per respondent per
    activity.
    Average Expected Annual Number of Activities: Approximately five 
types of customer experience activities such as feedback surveys, focus 
groups, user testing, and interviews.
    This information collection request may be viewed at 
www.reginfo.gov. Follow the instructions to view the Department of 
Commerce collections currently under review by OMB.
    Comments submitted in response to this notice will be summarized 
and/or included in the request for OMB approval. Comments are invited 
on: (a) Whether the collection of information is necessary for the 
proper performance of the functions of the agency, including whether 
the information shall have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the collection of information; (c) 
ways to enhance the quality, utility, and clarity of the information to 
be collected; (d) ways to minimize the burden of the collection of 
information on respondents, including through the use of automated 
collection techniques or other forms of information technology; and (e) 
estimates of capital or start-up costs and costs of operation, 
maintenance, and purchase of services to provide information.

[[Page 47342]]

    Burden means the total time, effort, or financial resources 
expended by persons to generate, maintain, retain, disclose, or provide 
information to or for a Federal agency. This includes the time needed 
to review instructions; to develop, acquire, install and utilize 
technology and systems for the purpose of collecting, validating and 
verifying information, processing and maintaining information, and 
disclosing and providing information; to train personnel and to be able 
to respond to a collection of information, to search data sources, to 
complete and review the collection of information; and to transmit or 
otherwise disclose the information.
    Written comments and recommendations for the proposed information 
collection should be submitted within 30 days of the publication of 
this notice on the following website www.reginfo.gov/public/do/PRAMain. 
Find this particular information collection by selecting ``Currently 
under 30-day Review--Open for Public Comments'' or by using the search 
function and entering either the title of the collection.

Sheleen Dumas,
Department PRA Clearance Officer, Office of the Chief Information 
Officer, Commerce Department.
[FR Doc. 2020-16984 Filed 8-4-20; 8:45 am]
BILLING CODE 3510-BP-P
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