60-Day Notice of Proposed Information Collection: Improving Customer Experience (OMB Circular A-11, Section 280 Implementation), 42967-42968 [2020-15285]
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Federal Register / Vol. 85, No. 136 / Wednesday, July 15, 2020 / Notices
information collections that are
designed to yield reliably actionable
results, such as monitoring trends over
time or documenting program
performance. Such data uses require
more rigorous designs that address: The
target population to which
generalizations will be made, the
sampling frame, the sample design
(including stratification and clustering),
the precision requirements or power
calculations that justify the proposed
sample size, the expected response rate,
methods for assessing potential nonresponse bias, the protocols for data
collection, and any testing procedures
that were or will be undertaken prior
fielding the study. Depending on the
degree of influence the results are likely
to have, such collections may still be
eligible for submission for other generic
mechanisms that are designed to yield
quantitative results.
Methodology
Respondents will fill out a brief
customer survey after completing their
interaction with a Department Program
Office or Embassy. Surveys are designed
to gather feedback on the customer’s
experiences.
Zachary Parker,
Director.
[FR Doc. 2020–15286 Filed 7–14–20; 8:45 am]
BILLING CODE 4710–24–P
DEPARTMENT OF STATE
[Public Notice 11150]
60-Day Notice of Proposed Information
Collection: Improving Customer
Experience (OMB Circular A–11,
Section 280 Implementation)
ACTION:
Notice; request for comment.
The Department of State as
part of its continuing effort to reduce
paperwork and respondent burden, is
announcing an opportunity for public
comment on a new proposed collection
of information by the Agency. Under the
Paperwork Reduction Act of 1995
(PRA), Federal Agencies are required to
publish notice in the Federal Register
concerning each proposed collection of
information, and to allow 60 days for
public comment in response to the
notice. This notice solicits comments on
new collection proposed by the Agency.
DATES: The Department will accept
comments from the public up to
September 14, 2020.
ADDRESSES: You may submit comments
by any of the following methods:
• Web: Persons with access to the
internet may comment on this notice by
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SUMMARY:
VerDate Sep<11>2014
17:59 Jul 14, 2020
Jkt 250001
going to www.Regulations.gov. You can
search for the document by entering
‘‘Docket Number: DOS–2020–0029’’ in
the Search field. Then click the
‘‘Comment Now’’ button and complete
the comment form.
• Email: watkinspk@state.gov.
You must include the DS form number
(if applicable), information collection
title, and the OMB control number in
any correspondence.
FOR FURTHER INFORMATION CONTACT:
Requests for additional information
should be directed to Pamela Watkins,
who may be reached on 202–485–2159
or at watkinspk@state.gov.
SUPPLEMENTARY INFORMATION:
A. Purpose
Under the PRA (44 U.S.C. 3501–
3520), Federal Agencies must obtain
approval from the Office of Management
and Budget (OMB) for each collection of
information they conduct or sponsor.
‘‘Collection of information’’ is defined
in 44 U.S.C. 3502(3) and 5 CFR
1320.3(c) and includes Agency requests
or requirements that members of the
public submit reports, keep records, or
provide information to a third party.
Section 3506(c)(2)(A) of the PRA
requires Federal Agencies to provide a
60-day notice in the Federal Register
concerning each proposed collection of
information, including each proposed
extension of an existing collection of
information, before submitting the
collection to OMB for approval. To
comply with this requirement, GSA is
publishing notice of the proposed
collection of information set forth in
this document.
Whether seeking a loan, Social
Security benefits, veteran’s benefits, or
other services provided by the Federal
Government, individuals and businesses
expect Government customer services to
be efficient and intuitive, just like
services from leading private-sector
organizations. Yet the 2016 American
Consumer Satisfaction Index and the
2017 Forrester Federal Customer
Experience Index show that, on average,
Government services lag nine
percentage points behind the private
sector.
A modern, streamlined and
responsive customer experience means:
Raising government-wide customer
experience to the average of the private
sector service industry; developing
indicators for high-impact Federal
programs to monitor progress towards
excellent customer experience and
mature digital services; and providing
the structure (including increasing
transparency) and resources to ensure
customer experience is a focal point for
PO 00000
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Fmt 4703
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42967
agency leadership. To support this,
OMB Circular A–11 Section 280
established government-wide standards
for mature customer experience
organizations in government and
measurement. To enable Federal
programs to deliver the experience
taxpayers deserve, they must undertake
three general categories of activities:
Conduct ongoing customer research,
gather and share customer feedback, and
test services and digital products.
These data collection efforts may be
either qualitative or quantitative in
nature or may consist of mixed
methods. Additionally, data may be
collected via a variety of means,
including but not limited to electronic
or social media, direct or indirect
observation (i.e., in person, video and
audio collections), interviews,
questionnaires, surveys, and focus
groups. The Department of State will
limit its inquiries to data collections
that solicit strictly voluntary opinions or
responses. Steps will be taken to ensure
anonymity of respondents in each
activity covered by this request.
The results of the data collected will
be used to improve the delivery of
Federal services and programs. It will
include the creation of personas,
customer journey maps, and reports and
summaries of customer feedback data
and user insights. It will also provide
government-wide data on customer
experience that can be displayed on
performance.gov to help build
transparency and accountability of
Federal programs to the customers they
serve.
Method of Collection
The Department of State will collect
this information by electronic means
when possible, as well as by mail, fax,
telephone, technical discussions, and
in-person interviews. The Department of
State may also utilize observational
techniques to collect this information.
Data:
Form Number(s): None.
Type of Review: New.
B. Annual Reporting Burden
Affected Public: Collections will be
targeted to the solicitation of opinions
from respondents who have experience
with the program or may have
experience with the program in the near
future. For the purposes of this request,
‘‘customers’’ are individuals,
businesses, and organizations that
interact with a Federal Government
agency or program, either directly or via
a Federal contractor. This could include
individuals or households; businesses
or other for-profit organizations; not-forprofit institutions; State, local or tribal
E:\FR\FM\15JYN1.SGM
15JYN1
42968
Federal Register / Vol. 85, No. 136 / Wednesday, July 15, 2020 / Notices
governments; Federal Government; and
Universities.
• Estimated Number of Respondents:
2,001,550.
• Estimated Time per Response:
Varied, dependent upon the data
collection method used. The possible
response time to complete a
questionnaire or survey may be 3
minutes or up to 1.5 hours to participate
in an interview.
• Estimated Total Annual Burden
Hours: 101,125.
• Estimated Total Annual Cost to
Public: $0.
C. Public Comments
The Department of State invites
comments on: (a) Whether the proposed
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information will have
practical utility; (b) the accuracy of the
agency’s estimate of the burden
(including hours and cost) of the
proposed collection of information; (c)
ways to enhance the quality, utility, and
clarity of the information to be
collected; and (d) ways to minimize the
burden of the collection of information
on respondents, including through the
use of automated collection techniques
or other forms of information
technology. Comments submitted in
response to this notice will be
summarized and/or included in the
request for OMB approval of this
information collection; they also will
become a matter of public record.
Zachary Parker,
Director.
[FR Doc. 2020–15285 Filed 7–14–20; 8:45 am]
BILLING CODE 4710–24–P
OFFICE OF THE UNITED STATES
TRADE REPRESENTATIVE
Notice of Product Exclusion
Amendments: China’s Acts, Policies,
and Practices Related to Technology
Transfer, Intellectual Property, and
Innovation
Office of the United States
Trade Representative.
ACTION: Notice of product exclusion
amendments.
khammond on DSKJM1Z7X2PROD with NOTICES
AGENCY:
In September 2018, the U.S.
Trade Representative imposed
additional duties on goods of China
with an annual trade value of
approximately $200 billion as part of
the action in the Section 301
investigation of China’s acts, policies,
and practices related to technology
SUMMARY:
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17:59 Jul 14, 2020
Jkt 250001
transfer, intellectual property, and
innovation. The U.S. Trade
Representative initiated a product
exclusion process in June 2019, and
interested persons have submitted
requests for the exclusion of specific
products. This notice announces the
U.S. Trade Representative’s
determination to make technical
amendments to previously announced
exclusions.
DATES: The amendments announced in
this notice are retroactive to the date of
publication of the original exclusions.
FOR FURTHER INFORMATION CONTACT: For
general questions about this notice,
contact Associate General Counsel
Philip Butler, Assistant General Counsel
Megan Grimball, or Director of
Industrial Goods Justin Hoffmann at
(202) 395–5725. For specific questions
on customs classification or
implementation of the product
exclusions identified in the Annex to
this notice, contact traderemedy@
cbp.dhs.gov.
SUPPLEMENTARY INFORMATION:
A. Background
For background on the proceedings in
this investigation, please see prior
notices including 82 FR 40213 (August
24, 2017), 83 FR 14906 (April 6, 2018),
83 FR 28710 (June 20, 2018), 83 FR
33608 (July 17, 2018), 83 FR 38760
(August 7, 2018), 83 FR 47974
(September 21, 2018), 83 FR 49153
(September 28, 2018), 83 FR 65198
(December 19, 2018), 84 FR 7966 (March
5, 2019), 84 FR 20459 (May 9, 2019), 84
FR 29576 (June 24, 2019), 84 FR 38717
(August 7, 2019), 84 FR 46212
(September 3, 2019), 84 FR 49591
(September 20, 2019), 84 FR 57803
(October 28, 2019), 84 FR 61674
(November 13, 2019), 84 FR 65882
(November 29, 2019), 84 FR 69012
(December 17, 2019), 85 FR 549 (January
6, 2020), 85 FR 6674 (February 5, 2020),
85 FR 9921 (February 20, 2020), 85 FR
15015 (March 16, 2020), 85 FR 17158
(March 26, 2020), 85 FR 23122 (April
24, 2020), 85 FR 27489 (May 8, 2020),
85 FR 32094 (May 28, 2020), and 85 FR
38000 (June 24, 2020).
Effective September 24, 2018, the U.S.
Trade Representative imposed
additional 10 percent ad valorem duties
on goods of China classified in 5,757
full and partial subheadings of the
Harmonized Tariff Schedule of the
United States (HTSUS), with an
approximate annual trade value of $200
billion. See 83 FR 47974, as modified by
83 FR 49153. In May 2019, the U.S.
Trade Representative increased the
additional duty to 25 percent. See 84 FR
20459. On June 24, 2019, the U.S. Trade
PO 00000
Frm 00150
Fmt 4703
Sfmt 4703
Representative established a process by
which stakeholders could request
exclusion of particular products
classified within an eight-digit HTSUS
subheading covered by the $200 billion
action from the additional duties. See 84
FR 29576 (June 24 notice).
Under the June 24 notice, requests for
exclusion had to identify the product
subject to the request in terms of the
physical characteristics that distinguish
the product from other products within
the relevant eight-digit HTSUS
subheading covered by the $200 billion
action. Requestors also had to provide
the ten-digit HTSUS subheading most
applicable to the particular product
requested for exclusion, and could
submit information on the ability of U.S.
Customs and Border Protection to
administer the requested exclusion.
Requestors were asked to provide the
quantity and value of the Chinese-origin
product that the requestor purchased in
the last three years. With regard to the
rationale for the requested exclusion,
requests had to address the following
factors:
• Whether the particular product is
available only from China and
specifically whether the particular
product and/or a comparable product is
available from sources in the United
States and/or third countries.
• Whether the imposition of
additional duties on the particular
product would cause severe economic
harm to the requestor or other U.S.
interests.
• Whether the particular product is
strategically important or related to
‘‘Made in China 2025’’ or other Chinese
industrial programs.
The June 24 notice stated that the U.S.
Trade Representative would take into
account whether an exclusion would
undermine the objective of the Section
301 investigation.
The June 24 notice required
submission of requests for exclusion
from the $200 billion action no later
than September 30, 2019, and noted that
the U.S. Trade Representative
periodically would announce decisions.
In August 2019, the U.S. Trade
Representative granted an initial set of
exclusion requests. See 84 FR 38717.
The U.S. Trade Representative granted
additional exclusions in September,
October, November and December 2019,
and in January, February, March, April,
May and June 2020. See 84 FR 49591;
84 FR 57803; 84 FR 61674; 84 FR 65882;
84 FR 69012; 85 FR 549; 85 FR 6674; 85
FR 9921; 85 FR 15015; 85 FR 17158; 85
FR 23122; 85 FR 27489; 85 FR 32094;
and 85 FR 38000. The Office of the
United States Trade Representative
regularly updates the status of each
E:\FR\FM\15JYN1.SGM
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]]>Agencies
[Federal Register Volume 85, Number 136 (Wednesday, July 15, 2020)]
[Notices]
[Pages 42967-42968]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-15285]
-----------------------------------------------------------------------
DEPARTMENT OF STATE
[Public Notice 11150]
60-Day Notice of Proposed Information Collection: Improving
Customer Experience (OMB Circular A-11, Section 280 Implementation)
ACTION: Notice; request for comment.
-----------------------------------------------------------------------
SUMMARY: The Department of State as part of its continuing effort to
reduce paperwork and respondent burden, is announcing an opportunity
for public comment on a new proposed collection of information by the
Agency. Under the Paperwork Reduction Act of 1995 (PRA), Federal
Agencies are required to publish notice in the Federal Register
concerning each proposed collection of information, and to allow 60
days for public comment in response to the notice. This notice solicits
comments on new collection proposed by the Agency.
DATES: The Department will accept comments from the public up to
September 14, 2020.
ADDRESSES: You may submit comments by any of the following methods:
Web: Persons with access to the internet may comment on
this notice by going to www.Regulations.gov. You can search for the
document by entering ``Docket Number: DOS-2020-0029'' in the Search
field. Then click the ``Comment Now'' button and complete the comment
form.
Email: [email protected].
You must include the DS form number (if applicable), information
collection title, and the OMB control number in any correspondence.
FOR FURTHER INFORMATION CONTACT: Requests for additional information
should be directed to Pamela Watkins, who may be reached on 202-485-
2159 or at [email protected].
SUPPLEMENTARY INFORMATION:
A. Purpose
Under the PRA (44 U.S.C. 3501-3520), Federal Agencies must obtain
approval from the Office of Management and Budget (OMB) for each
collection of information they conduct or sponsor. ``Collection of
information'' is defined in 44 U.S.C. 3502(3) and 5 CFR 1320.3(c) and
includes Agency requests or requirements that members of the public
submit reports, keep records, or provide information to a third party.
Section 3506(c)(2)(A) of the PRA requires Federal Agencies to provide a
60-day notice in the Federal Register concerning each proposed
collection of information, including each proposed extension of an
existing collection of information, before submitting the collection to
OMB for approval. To comply with this requirement, GSA is publishing
notice of the proposed collection of information set forth in this
document.
Whether seeking a loan, Social Security benefits, veteran's
benefits, or other services provided by the Federal Government,
individuals and businesses expect Government customer services to be
efficient and intuitive, just like services from leading private-sector
organizations. Yet the 2016 American Consumer Satisfaction Index and
the 2017 Forrester Federal Customer Experience Index show that, on
average, Government services lag nine percentage points behind the
private sector.
A modern, streamlined and responsive customer experience means:
Raising government-wide customer experience to the average of the
private sector service industry; developing indicators for high-impact
Federal programs to monitor progress towards excellent customer
experience and mature digital services; and providing the structure
(including increasing transparency) and resources to ensure customer
experience is a focal point for agency leadership. To support this, OMB
Circular A-11 Section 280 established government-wide standards for
mature customer experience organizations in government and measurement.
To enable Federal programs to deliver the experience taxpayers deserve,
they must undertake three general categories of activities: Conduct
ongoing customer research, gather and share customer feedback, and test
services and digital products.
These data collection efforts may be either qualitative or
quantitative in nature or may consist of mixed methods. Additionally,
data may be collected via a variety of means, including but not limited
to electronic or social media, direct or indirect observation (i.e., in
person, video and audio collections), interviews, questionnaires,
surveys, and focus groups. The Department of State will limit its
inquiries to data collections that solicit strictly voluntary opinions
or responses. Steps will be taken to ensure anonymity of respondents in
each activity covered by this request.
The results of the data collected will be used to improve the
delivery of Federal services and programs. It will include the creation
of personas, customer journey maps, and reports and summaries of
customer feedback data and user insights. It will also provide
government-wide data on customer experience that can be displayed on
performance.gov to help build transparency and accountability of
Federal programs to the customers they serve.
Method of Collection
The Department of State will collect this information by electronic
means when possible, as well as by mail, fax, telephone, technical
discussions, and in-person interviews. The Department of State may also
utilize observational techniques to collect this information.
Data:
Form Number(s): None.
Type of Review: New.
B. Annual Reporting Burden
Affected Public: Collections will be targeted to the solicitation
of opinions from respondents who have experience with the program or
may have experience with the program in the near future. For the
purposes of this request, ``customers'' are individuals, businesses,
and organizations that interact with a Federal Government agency or
program, either directly or via a Federal contractor. This could
include individuals or households; businesses or other for-profit
organizations; not-for-profit institutions; State, local or tribal
[[Page 42968]]
governments; Federal Government; and Universities.
Estimated Number of Respondents: 2,001,550.
Estimated Time per Response: Varied, dependent upon the
data collection method used. The possible response time to complete a
questionnaire or survey may be 3 minutes or up to 1.5 hours to
participate in an interview.
Estimated Total Annual Burden Hours: 101,125.
Estimated Total Annual Cost to Public: $0.
C. Public Comments
The Department of State invites comments on: (a) Whether the
proposed collection of information is necessary for the proper
performance of the functions of the agency, including whether the
information will have practical utility; (b) the accuracy of the
agency's estimate of the burden (including hours and cost) of the
proposed collection of information; (c) ways to enhance the quality,
utility, and clarity of the information to be collected; and (d) ways
to minimize the burden of the collection of information on respondents,
including through the use of automated collection techniques or other
forms of information technology. Comments submitted in response to this
notice will be summarized and/or included in the request for OMB
approval of this information collection; they also will become a matter
of public record.
Zachary Parker,
Director.
[FR Doc. 2020-15285 Filed 7-14-20; 8:45 am]
BILLING CODE 4710-24-P
