Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 36189 [2020-12783]
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Federal Register / Vol. 85, No. 115 / Monday, June 15, 2020 / Notices
performance of the functions of the
Bureau, including whether the
information will have practical utility;
(b) The accuracy of the Bureau’s
estimate of the burden of the collection
of information, including the validity of
the methods and the assumptions used;
(c) Ways to enhance the quality, utility,
and clarity of the information to be
collected; and (d) Ways to minimize the
burden of the collection of information
on respondents, including through the
use of automated collection techniques
or other forms of information
technology. Comments submitted in
response to this notice will be
summarized and/or included in the
request for OMB approval. All
comments will become a matter of
public record.
Dated: June 1, 2020.
Darrin King,
Paperwork Reduction Act Officer, Bureau of
Consumer Financial Protection.
[FR Doc. 2020–12853 Filed 6–12–20; 8:45 am]
BILLING CODE 4810–AM–P
CONSUMER PRODUCT SAFETY
COMMISSION
[Docket No. 2011–0014]
Agency Information Collection
Activities: Proposed Collection;
Comment Request; Generic Clearance
for the Collection of Qualitative
Feedback on Agency Service Delivery
Consumer Product Safety
Commission.
ACTION: Notice.
AGENCY:
As required by the Paperwork
Reduction Act of 1995, the Consumer
Product Safety Commission (CPSC or
Commission) requests comments on a
proposed extension of approval of a
generic clearance for the collection of
qualitative feedback on agency service
delivery. The Office of Management and
Budget (OMB) previously approved the
collection of information under control
number 3041–0148. OMB’s most recent
extension of approval will expire on
September 30, 2020. The Commission
will consider all comments received in
response to this notice before requesting
an extension of approval of this
collection of information from OMB.
DATES: Submit written or electronic
comments on the collection of
information by August 14, 2020.
ADDRESSES: You may submit comments,
identified by Docket No. CPSC–2011–
0014, by any of the following methods:
Electronic Submissions: Submit
electronic comments to the Federal
eRulemaking Portal at: https://
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SUMMARY:
VerDate Sep<11>2014
17:04 Jun 12, 2020
Jkt 250001
www.regulations.gov. Follow the
instructions for submitting comments.
The CPSC does not accept comments
submitted by electronic mail (email),
except through https://
www.regulations.gov. The CPSC
encourages you to submit electronic
comments by using the Federal
eRulemaking Portal, as described above.
Mail/hand delivery/courier Written
Submissions: Submit comments by
mail/hand delivery/courier to: Division
of the Secretariat, Consumer Product
Safety Commission, Room 820, 4330
East West Highway, Bethesda, MD
20814; telephone (301) 504–7479.
Instructions: All submissions received
must include the agency name and
docket number for this notice. All
comments received may be posted
without change, including any personal
identifiers, contact information, or other
personal information provided, to:
https://www.regulations.gov. Do not
submit electronically confidential
business information, trade secret
information, or other sensitive or
protected information that you do not
want to be available to the public. If you
wish to submit such information, please
submit it according to the instructions
for written submissions. Docket: For
access to the docket to read background
documents or comments received, go to:
https://www.regulations.gov, and insert
the docket number, CPSC–2011–0014,
into the ‘‘Search’’ box, and follow the
prompts.
FOR FURTHER INFORMATION CONTACT:
Cynthia Gillham, Consumer Product
Safety Commission, 4330 East West
Highway, Bethesda, MD 20814; (301)
504–7791, or by email to: cgillham@
cpsc.gov.
SUPPLEMENTARY INFORMATION: CPSC
seeks to renew the following currently
approved collection of information:
A. Burden Hours
Title: Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery.
Abstract: The information collection
activity will garner qualitative customer
and stakeholder feedback in an efficient,
timely manner to improve service
delivery. Below we provide the CPSC’s
projected average estimates of
qualitative surveys, focus groups,
customer satisfaction surveys, and
usability tests for the next 3 years.
Current Actions: Renewal of
collection of information.
Type of Review: Renewal.
Affected Public: Individuals and
households, businesses and
organizations, state, local, or tribal
government.
PO 00000
Frm 00006
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36189
Average Expected Annual Number of
Activities: Eight activities, including
qualitative surveys, focus groups,
customer satisfaction surveys, and
usability tests.
Annual Number of Respondents:
1,600.Annual responses: 1,600
Frequency of Response: Once per
request Average minutes per response:
45 minutes per response.
Annual Burden hours: 1,200 An
agency may not conduct or sponsor, and
a person is not required to respond to,
a collection of information, unless the
collection of information displays a
currently valid OMB control number.
General Description of Collection: The
CPSC will collect, analyze, and interpret
information gathered through this
generic clearance to identify strengths
and weaknesses of current services and
make improvements in service delivery
based on feedback. The solicitation of
feedback will target areas such as:
timeliness, appropriateness, accuracy of
information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. Responses
will be assessed to plan and inform
efforts to improve or maintain the
quality of service offered to the public.
B. Request for Comments
The Commission solicits written
comments from all interested persons
about the proposed collection of
information. The Commission
specifically solicits information relevant
to the following topics:
• Whether the collection of
information described above is
necessary for the proper performance of
the Commission’s functions, including
whether the information would have
practical utility;
• Whether the estimated burden of
the proposed collection of information
is accurate;
• Whether the quality, utility, and
clarity of the information to be collected
could be enhanced; and
• Whether the burden imposed by the
collection of information could be
minimized by use of automated,
electronic, or other forms of information
technology.
Alberta E. Mills,
Secretary, Consumer Product Safety
Commission.
[FR Doc. 2020–12783 Filed 6–12–20; 8:45 am]
BILLING CODE 6355–01–P
E:\FR\FM\15JNN1.SGM
15JNN1
]]>Agencies
[Federal Register Volume 85, Number 115 (Monday, June 15, 2020)]
[Notices]
[Page 36189]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-12783]
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CONSUMER PRODUCT SAFETY COMMISSION
[Docket No. 2011-0014]
Agency Information Collection Activities: Proposed Collection;
Comment Request; Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery
AGENCY: Consumer Product Safety Commission.
ACTION: Notice.
-----------------------------------------------------------------------
SUMMARY: As required by the Paperwork Reduction Act of 1995, the
Consumer Product Safety Commission (CPSC or Commission) requests
comments on a proposed extension of approval of a generic clearance for
the collection of qualitative feedback on agency service delivery. The
Office of Management and Budget (OMB) previously approved the
collection of information under control number 3041-0148. OMB's most
recent extension of approval will expire on September 30, 2020. The
Commission will consider all comments received in response to this
notice before requesting an extension of approval of this collection of
information from OMB. DATES: Submit written or electronic comments on
the collection of information by August 14, 2020.
ADDRESSES: You may submit comments, identified by Docket No. CPSC-2011-
0014, by any of the following methods: Electronic Submissions: Submit
electronic comments to the Federal eRulemaking Portal at: https://www.regulations.gov. Follow the instructions for submitting comments.
The CPSC does not accept comments submitted by electronic mail (email),
except through https://www.regulations.gov. The CPSC encourages you to
submit electronic comments by using the Federal eRulemaking Portal, as
described above. Mail/hand delivery/courier Written Submissions: Submit
comments by mail/hand delivery/courier to: Division of the Secretariat,
Consumer Product Safety Commission, Room 820, 4330 East West Highway,
Bethesda, MD 20814; telephone (301) 504-7479. Instructions: All
submissions received must include the agency name and docket number for
this notice. All comments received may be posted without change,
including any personal identifiers, contact information, or other
personal information provided, to: https://www.regulations.gov. Do not
submit electronically confidential business information, trade secret
information, or other sensitive or protected information that you do
not want to be available to the public. If you wish to submit such
information, please submit it according to the instructions for written
submissions. Docket: For access to the docket to read background
documents or comments received, go to: https://www.regulations.gov, and
insert the docket number, CPSC-2011-0014, into the ``Search'' box, and
follow the prompts.
FOR FURTHER INFORMATION CONTACT: Cynthia Gillham, Consumer Product
Safety Commission, 4330 East West Highway, Bethesda, MD 20814; (301)
504-7791, or by email to: [email protected].
SUPPLEMENTARY INFORMATION: CPSC seeks to renew the following currently
approved collection of information:
A. Burden Hours
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
Abstract: The information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner to improve service delivery. Below we provide the CPSC's
projected average estimates of qualitative surveys, focus groups,
customer satisfaction surveys, and usability tests for the next 3
years.
Current Actions: Renewal of collection of information.
Type of Review: Renewal.
Affected Public: Individuals and households, businesses and
organizations, state, local, or tribal government.
Average Expected Annual Number of Activities: Eight activities,
including qualitative surveys, focus groups, customer satisfaction
surveys, and usability tests.
Annual Number of Respondents: 1,600.Annual responses: 1,600
Frequency of Response: Once per request Average minutes per response:
45 minutes per response.
Annual Burden hours: 1,200 An agency may not conduct or sponsor,
and a person is not required to respond to, a collection of
information, unless the collection of information displays a currently
valid OMB control number.
General Description of Collection: The CPSC will collect, analyze,
and interpret information gathered through this generic clearance to
identify strengths and weaknesses of current services and make
improvements in service delivery based on feedback. The solicitation of
feedback will target areas such as: timeliness, appropriateness,
accuracy of information, courtesy, efficiency of service delivery, and
resolution of issues with service delivery. Responses will be assessed
to plan and inform efforts to improve or maintain the quality of
service offered to the public.
B. Request for Comments
The Commission solicits written comments from all interested
persons about the proposed collection of information. The Commission
specifically solicits information relevant to the following topics:
Whether the collection of information described above is
necessary for the proper performance of the Commission's functions,
including whether the information would have practical utility;
Whether the estimated burden of the proposed collection of
information is accurate;
Whether the quality, utility, and clarity of the
information to be collected could be enhanced; and
Whether the burden imposed by the collection of
information could be minimized by use of automated, electronic, or
other forms of information technology.
Alberta E. Mills,
Secretary, Consumer Product Safety Commission.
[FR Doc. 2020-12783 Filed 6-12-20; 8:45 am]
BILLING CODE 6355-01-P
