Agency Information Collection Activities: Submission for OMB Review; Comment Request, 29687 [2020-10600]

Download as PDF Federal Register / Vol. 85, No. 96 / Monday, May 18, 2020 / Notices • Rules 40.2, 40.3, 40.5, and 40.6 Estimated Number of Respondents: 70. Annual Responses by each Respondent: 100. Estimated Hours per Response: 2. Estimated Total Hours per Year: 14,000. • Rule 40.10 Estimated Number of Respondents: 3. Annual Responses by each Respondent: 2. Estimated Hours per Response: 5. Estimated Total Hours per Year: 30. (Authority: 44 U.S.C. 3501 et seq.) Robert Sidman, Deputy Secretary of the Commission. [FR Doc. 2020–10540 Filed 5–15–20; 8:45 am] BILLING CODE 6351–01–P BUREAU OF CONSUMER FINANCIAL PROTECTION [Docket No. CFPB–2020–0015] Agency Information Collection Activities: Submission for OMB Review; Comment Request Bureau of Consumer Financial Protection. ACTION: Notice and request for comment. AGENCY: In accordance with the Paperwork Reduction Act of 1995 (PRA), the Bureau of Consumer Financial Protection (Bureau) is requesting a renewal of the Office of Management and Budget’s (OMB) approval for the information collection titled, ‘‘Consumer Response Company Response Survey.’’ DATES: Written comments are encouraged and must be received on or before June 17, 2020 to be assured of consideration. SUMMARY: Written comments and recommendations for the proposed information collection should be sent within 30 days of publication of this notice to www.reginfo.gov/public/do/ PRAMain. Find this particular information collection by selecting ‘‘Currently under 30-day Review—Open for Public Comments’’ or by using the search function. In general, all comments received will become public records, including any personal information provided. Sensitive personal information, such as account numbers or Social Security numbers, should not be included. FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of this information collection request is available at www.reginfo.gov (this link becomes active on the day following jbell on DSKJLSW7X2PROD with NOTICES ADDRESSES: VerDate Sep<11>2014 18:03 May 15, 2020 Jkt 250001 publication of this notice). Select ‘‘Information Collection Review,’’ under ‘‘Currently under Review,’’ use the dropdown menu ‘‘Select Agency’’ and select ‘‘Consumer Financial Protection Bureau’’ (recent submissions to OMB will be at the top of the list). The same documentation is also available at https://www.regulations.gov. Requests for additional information should be directed to Darrin King, PRA Officer, at (202) 435–9575, or email: CFPB_PRA@ cfpb.gov. If you require this document in an alternative electronic format, please contact CFPB_Accessibility@ cfpb.gov. Please do not submit comments to these email boxes. SUPPLEMENTARY INFORMATION: Title of Collection: Consumer Response Company Response Survey. OMB Control Number: 3170–0069. Type of Review: Renewal without change of an existing information collection. Affected Public: Individuals or Households. Estimated Number of Respondents: 47,900. Estimated Total Annual Burden Hours: 3,830. Abstract: The purpose of this information collection is to continue the collection of consumer feedback through an optional survey at the end of the consumer complaint process. Through the existing survey, consumers have the option to provide feedback on the company’s response to and handling of their complaint. The results of this feedback are shared with the company that responded to the complaint to inform its complaint handling. The feedback is also used as one of several inputs to inform the Bureau’s work to assess the accuracy, completeness, and timeliness of company responses to consumer complaints. The consumer has the ability to answer three questions about the company’s response to and handling of his or her complaint and provide a narrative description in support of each answer. Positive feedback about the company’s handling of the consumer’s complaint would be reflected by affirmative answers to each question and by the narrative in support of each answer. The Company Response Survey allows consumers to offer both positive and negative feedback on their complaint experience. Request for Comments: The Bureau issued a 60-day Federal Register notice on January 24, 2020, 85 FR 4294, Docket Number: CFPB–2020–0009. Comments were solicited and continue to be invited on: (a) Whether the collection of information is necessary for the proper PO 00000 Frm 00009 Fmt 4703 Sfmt 4703 29687 performance of the functions of the Bureau, including whether the information will have practical utility; (b) The accuracy of the Bureau’s estimate of the burden of the collection of information, including the validity of the methods and the assumptions used; (c) Ways to enhance the quality, utility, and clarity of the information to be collected; and (d) Ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or other forms of information technology. Comments submitted in response to this notice will be reviewed by OMB as part of its review of this request. All comments will become a matter of public record. Dated May 13, 2020. Darrin King, Paperwork Reduction Act Officer, Bureau of Consumer Financial Protection. [FR Doc. 2020–10600 Filed 5–15–20; 8:45 am] BILLING CODE 4810–AM–P CONSUMER PRODUCT SAFETY COMMISSION Commission Agenda and Priorities; Notice of Hearing U.S. Consumer Product Safety Commission. ACTION: Notice of Hearing. AGENCY: On March 5, 2020, the U.S. Consumer Product Safety Commission (CPSC or Commission) published a notice announcing a public hearing concerning the Commission’s agenda and priorities for fiscal years 2021 and 2022, which was postponed due to the extraordinary circumstances surrounding COVID–19. The CPSC has now rescheduled the public hearing for May 27, 2020, at 10:00 a.m. EDT via CPSC Webinar. All attendees should pre-register for the Webinar. To preregister for the Webinar, please visit https://attendee.gotowebinar.com/ register/3513228129651454990 and fill in the information. After registering you will receive a confirmation email containing information about joining the webinar. Detailed instructions for the hearing participants and other interested parties will be made available on the CPSC website on the public calendar: https://cpsc.gov/newsroom/ public-calendar. DATES: The hearing will begin at 10 a.m. EDT on May 27, 2020, and will conclude the same day. FOR FURTHER INFORMATION CONTACT: Alberta E. Mills, Division of the Secretariat, U.S. Consumer Product SUMMARY: E:\FR\FM\18MYN1.SGM 18MYN1

Agencies

[Federal Register Volume 85, Number 96 (Monday, May 18, 2020)]
[Notices]
[Page 29687]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-10600]


=======================================================================
-----------------------------------------------------------------------

BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No. CFPB-2020-0015]


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

-----------------------------------------------------------------------

SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Bureau of Consumer Financial Protection (Bureau) is requesting a 
renewal of the Office of Management and Budget's (OMB) approval for the 
information collection titled, ``Consumer Response Company Response 
Survey.''

DATES: Written comments are encouraged and must be received on or 
before June 17, 2020 to be assured of consideration.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function. In general, 
all comments received will become public records, including any 
personal information provided. Sensitive personal information, such as 
account numbers or Social Security numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at www.reginfo.gov 
(this link becomes active on the day following publication of this 
notice). Select ``Information Collection Review,'' under ``Currently 
under Review,'' use the dropdown menu ``Select Agency'' and select 
``Consumer Financial Protection Bureau'' (recent submissions to OMB 
will be at the top of the list). The same documentation is also 
available at https://www.regulations.gov. Requests for additional 
information should be directed to Darrin King, PRA Officer, at (202) 
435-9575, or email: [email protected]. If you require this document in 
an alternative electronic format, please contact 
[email protected]. Please do not submit comments to these 
email boxes.

SUPPLEMENTARY INFORMATION: 
    Title of Collection: Consumer Response Company Response Survey.
    OMB Control Number: 3170-0069.
    Type of Review: Renewal without change of an existing information 
collection.
    Affected Public: Individuals or Households.
    Estimated Number of Respondents: 47,900.
    Estimated Total Annual Burden Hours: 3,830.
    Abstract: The purpose of this information collection is to continue 
the collection of consumer feedback through an optional survey at the 
end of the consumer complaint process. Through the existing survey, 
consumers have the option to provide feedback on the company's response 
to and handling of their complaint. The results of this feedback are 
shared with the company that responded to the complaint to inform its 
complaint handling. The feedback is also used as one of several inputs 
to inform the Bureau's work to assess the accuracy, completeness, and 
timeliness of company responses to consumer complaints.
    The consumer has the ability to answer three questions about the 
company's response to and handling of his or her complaint and provide 
a narrative description in support of each answer. Positive feedback 
about the company's handling of the consumer's complaint would be 
reflected by affirmative answers to each question and by the narrative 
in support of each answer. The Company Response Survey allows consumers 
to offer both positive and negative feedback on their complaint 
experience.
    Request for Comments: The Bureau issued a 60-day Federal Register 
notice on January 24, 2020, 85 FR 4294, Docket Number: CFPB-2020-0009. 
Comments were solicited and continue to be invited on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the Bureau, including whether the information will 
have practical utility; (b) The accuracy of the Bureau's estimate of 
the burden of the collection of information, including the validity of 
the methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) Ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Comments submitted in response to this 
notice will be reviewed by OMB as part of its review of this request. 
All comments will become a matter of public record.

    Dated May 13, 2020.
Darrin King,
Paperwork Reduction Act Officer, Bureau of Consumer Financial 
Protection.
[FR Doc. 2020-10600 Filed 5-15-20; 8:45 am]
 BILLING CODE 4810-AM-P
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.