Agency Information Collection Activity: Customer Satisfaction Surveys, 26783-26784 [2020-09535]
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Federal Register / Vol. 85, No. 87 / Tuesday, May 5, 2020 / Notices
information relating to the nature and
character of disabilities arising during
service in the Armed Forces, provide an
ongoing assessment of the effectiveness
of the rating schedule, and give advice
on the most appropriate means of
responding to the needs of Veterans
relating to disability compensation.
The agenda will include overview
briefings on the VA Schedule for Rating
Disabilities, the transition process for
retiring and separating Reserve and
National Guard members, and
Individual Unemployability.
No time will be allocated at this
virtual meeting for receiving oral
presentations from the public. The
public may submit written statements
for the Committee’s review to Janice
Stewart, Department of Veterans Affairs,
Veterans Benefits Administration,
Compensation Service, Program
Implementation Staff (211B), 810
Vermont Avenue NW, Washington, DC
20420 or email at Janice.Stewart@
va.gov.
Members of the public who wish to
receive an electronic copy of the
itinerary for the meeting should contact
Janice Stewart at Janice.Stewart@va.gov
of the Veterans Benefits Administration,
Compensation Service, Program
Implementation Staff (211B) no later
than May 19, 2020. For any members of
the public that wish to attend virtually,
they may use the call-in number at 1–
800–767–1750; access code: 75937#.
Dated: April 30, 2020.
Jelessa M. Burney,
Federal Advisory Committee Management
Officer.
[FR Doc. 2020–09611 Filed 5–4–20; 8:45 am]
BILLING CODE P
DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0379]
Agency Information Collection
Activity: Time Record (Work-Study
Program)
Veterans Benefits
Administration, Department of Veterans
Affairs.
ACTION: Notice.
AGENCY:
The Veterans Benefits
Administration (VBA), Department of
Veterans Affairs (VA), is announcing an
opportunity for public comment on the
proposed collection of certain
information by the agency. Under the
Paperwork Reduction Act (PRA) of
1995, Federal agencies are required to
publish notice in the Federal Register
concerning each proposed collection of
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SUMMARY:
VerDate Sep<11>2014
19:16 May 04, 2020
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information, including each proposed
extension of a currently approved
collection, and allow 60 days for public
comment in response to the notice.
DATES: Written comments and
recommendations on the proposed
collection of information should be
received on or before July 6, 2020.
ADDRESSES: Submit written comments
on the collection of information through
Federal Docket Management System
(FDMS) at www.Regulations.gov or to
Nancy J. Kessinger, Veterans Benefits
Administration (20M33), Department of
Veterans Affairs, 810 Vermont Avenue
NW, Washington, DC 20420 or email to
nancy.kessinger@va.gov. Please refer to
‘‘OMB Control No. 2900–0379’’ in any
correspondence. During the comment
period, comments may be viewed online
through FDMS.
FOR FURTHER INFORMATION CONTACT:
Danny S. Green at (202) 421–1354.
SUPPLEMENTARY INFORMATION: Under the
PRA of 1995, Federal agencies must
obtain approval from the Office of
Management and Budget (OMB) for each
collection of information they conduct
or sponsor. This request for comment is
being made pursuant to Section
3506(c)(2)(A) of the PRA.
With respect to the following
collection of information, VBA invites
comments on: (1) Whether the proposed
collection of information is necessary
for the proper performance of VBA’s
functions, including whether the
information will have practical utility;
(2) the accuracy of VBA’s estimate of the
burden of the proposed collection of
information; (3) ways to enhance the
quality, utility, and clarity of the
information to be collected; and (4)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
the use of other forms of information
technology.
Authority: Title 38 United States Code
§ 3485, and Title 38 Code of Federal
Regulations § 21.272 and § 21.4145.
Title: Time Record (Work-Study
Program).
OMB Control Number: 2900–0379.
Type of Review: Revision of a
currently approved collection.
Abstract: VA uses the information
collected on these forms to ensure that
the amount of benefits payable to the
student who is pursuing work study is
correct. Without this information, VA
would not have a basis upon which to
make payment.
Affected Public: State, Local or Tribal
Governments.
Estimated Annual Burden: 11,856
hours.
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26783
Estimated Average Burden Per
Respondent: 5 minutes.
Frequency of Response: Annual.
Estimated Number of Respondents:
142,272.
By direction of the Secretary.
Danny S. Green,
VA Clearance Officer, Office of Quality,
Performance and Risk, Department of
Veterans Affairs.
[FR Doc. 2020–09534 Filed 5–4–20; 8:45 am]
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DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0571]
Agency Information Collection
Activity: Customer Satisfaction
Surveys
National Cemetery
Administration (NCA), Department of
Veterans Affairs.
ACTION: Notice.
AGENCY:
In compliance with the
Paperwork Reduction Act (PRA) of
1995, this notice announces that the
National Cemetery Administration
(NCA), Department of Veterans Affairs,
will submit the collection of
information abstracted below to the
Office of Management and Budget
(OMB) for review and comment. The
PRA submission describes the nature of
the information collection and its
expected cost and burden and it
includes the actual data collection
instrument.
SUMMARY:
Written comments and
recommendations for the proposed
information collection should be sent
within 30 days of publication of this
notice to www.reginfo.gov/public/do/
PRAMain. Find this particular
information collection by selecting
‘‘Currently under 30-day Review—Open
for Public Comments’’ or by using the
search function. Refer to ‘‘OMB Control
No. 2900–0571.
SUPPLEMENTARY INFORMATION:
Authority: Public Law 104–13; 44
U.S.C. 3501–3521.
Title: Customer Satisfaction Surveys.
OMB Control Number: 2900–0571.
Type of Review: Extension without
change of a currently approved
collection.
Abstract: Improving Customer Service
through Effective Performance
Management, NCA will conduct surveys
to determine the level of satisfaction
with existing services among their
customers. The surveys will solicit
voluntary opinions and are not intended
to collect information required to obtain
DATES:
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26784
Federal Register / Vol. 85, No. 87 / Tuesday, May 5, 2020 / Notices
or maintain eligibility for a VA program
or benefit. Baseline data obtained
through these information collections
are used to validate customer service
standards.
An agency may not conduct or
sponsor, and a person is not required to
respond to a collection of information
unless it displays a currently valid OMB
control number. The Federal Register
Notice with a 60-day comment period
soliciting comments on this collection
of information published Friday,
February 28, 2020, Volume 85, No. 40,
pages 12064 and 12065.
Affected Public: Individuals and
households interring Veterans or
eligible dependents, and funeral
directors facilitating such interments.
I. National Cemetery Mail Surveys
a. National Cemeteries Next of Kin/
Family Member and Funeral Director
Satisfaction Surveys
khammond on DSKJM1Z7X2PROD with NOTICES
Estimated Annual Burden: 14,500
hours.
Estimated Average Burden per
Respondent: 30 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents:
29,000.
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b. State or Tribal Veterans Cemeteries
b. Focus Groups With Funeral Directors
Next of Kin/Family Member and Funeral
Estimated Annual Burden: 150 hours.
Director Satisfaction Surveys
Estimated Average Burden per
Respondent: 3 hours.
Estimated Annual Burden: 9,500
Frequency of Response: On occasion.
hours.
Estimated Number of Respondents:
Estimated Average Burden per
50.
Respondent: 30 minutes.
Frequency of Response: On occasion.
c. Focus Groups With Veteran Service
Estimated Number of Respondents:
Organizations
19,000.
Estimated Annual Burden: 150 hours.
II. Program/Specialized Service Survey
Estimated Average Burden per
Respondent: 3 hours.
a. VA Memorial Products Next of Kin/
Frequency of Response: On occasion.
Family Member and Funeral Director
Estimated Number of Respondents:
Satisfaction Surveys
50.
Estimated Annual Burden: 3,000
IV. National Cemetery Visitor Comment
hours.
Cards (Local Use)
Estimated Average Burden per
Respondent: 30 minutes.
Estimated Annual Burden: 208 hours.
Frequency of Response: On occasion.
Estimated Average Burden per
Estimated Number of Respondents:
Respondent: 5 minutes.
6,000.
Frequency of Response: On occasion.
Estimated Number of Respondents:
III. National Cemetery Focus Groups
2,500.
a. Focus Groups With Next of Kin
By direction of the Secretary.
Estimated Annual Burden: 150 hours.
Estimated Average Burden per
Respondent: 3 hours.
Frequency of Response: On occasion.
Estimated Number of Respondents:
50.
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Danny S. Green,
Department Clearance Officer, Office of
Quality, Performance and Risk, Department
of Veterans Affairs.
[FR Doc. 2020–09535 Filed 5–4–20; 8:45 am]
BILLING CODE 8320–01–P
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]]>Agencies
[Federal Register Volume 85, Number 87 (Tuesday, May 5, 2020)]
[Notices]
[Pages 26783-26784]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-09535]
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DEPARTMENT OF VETERANS AFFAIRS
[OMB Control No. 2900-0571]
Agency Information Collection Activity: Customer Satisfaction
Surveys
AGENCY: National Cemetery Administration (NCA), Department of Veterans
Affairs.
ACTION: Notice.
-----------------------------------------------------------------------
SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995,
this notice announces that the National Cemetery Administration (NCA),
Department of Veterans Affairs, will submit the collection of
information abstracted below to the Office of Management and Budget
(OMB) for review and comment. The PRA submission describes the nature
of the information collection and its expected cost and burden and it
includes the actual data collection instrument.
DATES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function. Refer to
``OMB Control No. 2900-0571.
SUPPLEMENTARY INFORMATION:
Authority: Public Law 104-13; 44 U.S.C. 3501-3521.
Title: Customer Satisfaction Surveys.
OMB Control Number: 2900-0571.
Type of Review: Extension without change of a currently approved
collection.
Abstract: Improving Customer Service through Effective Performance
Management, NCA will conduct surveys to determine the level of
satisfaction with existing services among their customers. The surveys
will solicit voluntary opinions and are not intended to collect
information required to obtain
[[Page 26784]]
or maintain eligibility for a VA program or benefit. Baseline data
obtained through these information collections are used to validate
customer service standards.
An agency may not conduct or sponsor, and a person is not required
to respond to a collection of information unless it displays a
currently valid OMB control number. The Federal Register Notice with a
60-day comment period soliciting comments on this collection of
information published Friday, February 28, 2020, Volume 85, No. 40,
pages 12064 and 12065.
Affected Public: Individuals and households interring Veterans or
eligible dependents, and funeral directors facilitating such
interments.
I. National Cemetery Mail Surveys
a. National Cemeteries Next of Kin/Family Member and Funeral Director
Satisfaction Surveys
Estimated Annual Burden: 14,500 hours.
Estimated Average Burden per Respondent: 30 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents: 29,000.
b. State or Tribal Veterans Cemeteries Next of Kin/Family Member and
Funeral Director Satisfaction Surveys
Estimated Annual Burden: 9,500 hours.
Estimated Average Burden per Respondent: 30 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents: 19,000.
II. Program/Specialized Service Survey
a. VA Memorial Products Next of Kin/Family Member and Funeral Director
Satisfaction Surveys
Estimated Annual Burden: 3,000 hours.
Estimated Average Burden per Respondent: 30 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents: 6,000.
III. National Cemetery Focus Groups
a. Focus Groups With Next of Kin
Estimated Annual Burden: 150 hours.
Estimated Average Burden per Respondent: 3 hours.
Frequency of Response: On occasion.
Estimated Number of Respondents: 50.
b. Focus Groups With Funeral Directors
Estimated Annual Burden: 150 hours.
Estimated Average Burden per Respondent: 3 hours.
Frequency of Response: On occasion.
Estimated Number of Respondents: 50.
c. Focus Groups With Veteran Service Organizations
Estimated Annual Burden: 150 hours.
Estimated Average Burden per Respondent: 3 hours.
Frequency of Response: On occasion.
Estimated Number of Respondents: 50.
IV. National Cemetery Visitor Comment Cards (Local Use)
Estimated Annual Burden: 208 hours.
Estimated Average Burden per Respondent: 5 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents: 2,500.
By direction of the Secretary.
Danny S. Green,
Department Clearance Officer, Office of Quality, Performance and Risk,
Department of Veterans Affairs.
[FR Doc. 2020-09535 Filed 5-4-20; 8:45 am]
BILLING CODE 8320-01-P
