Agency Information Collection Activity: Principles of Excellence Complaint System Intake, 19075-19076 [2020-07029]

Download as PDF Federal Register / Vol. 85, No. 65 / Friday, April 3, 2020 / Notices Submit written comments on the collection of information through www.Regulations.gov, or to Office of Information and Regulatory Affairs, Office of Management and Budget, Attn: VA Desk Officer; 725 17th St. NW, Washington, DC 20503 or sent through electronic mail to oira_ submission@omb.eop.gov. Please refer to ‘‘OMB Control No. 2900–0521’’ in any correspondence. FOR FURTHER INFORMATION CONTACT: Danny S. Green, (202) 421–1354 or email Danny.Green2@va.gov. Please refer to ‘‘OMB Control No. 2900–0521’’ in any correspondence. SUPPLEMENTARY INFORMATION: Authority: Public Law 104–13; 44 U.S.C. 3501–3521. Title: Report and Certification of Loan Disbursement, Request for Verification of Employment and Request for Verification of Deposit, (VA Form 26– 1820, VA Form 26–8497, VA Form 26– 8497a). OMB Control Number: 2900–0521. Type of Review: Extension of a currently approved collection. Abstract: Lenders must obtain specific information concerning a veteran’s credit history in order to properly underwrite the veteran’s loan. VA loans may not be guaranteed unless the veteran is a satisfactory credit risk. The data collected on the following forms are used to ensure that applications for VA-guaranteed loans are underwritten in a reasonable and prudent manner. a. VA Form 26–1820 is completed by lenders closing VA-guaranteed and insured loans under the automatic or prior approval procedures. b. VA Form 26–8497 is used by lenders to verify a loan applicant’s income and employment information when making guaranteed and insured loans. VA does not require the exclusive use of this form for verification purposes, any alternative verification document would be acceptable provided that all information requested on VA Form 26–8497 is provided. c. Lenders making guaranteed and insured loans complete VA Form 26– 8497a to verify the applicant’s deposits in banks and other savings institutions. An agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number. The Federal Register Notice with a 60-day comment period soliciting comments on this collection of information was published at 85 FR18 on January 28, 2020, pages 5068 and 5069. Affected Public: Individuals or households. jbell on DSKJLSW7X2PROD with NOTICES ADDRESSES: VerDate Sep<11>2014 17:45 Apr 02, 2020 Jkt 250001 Estimated Annual Burden: 187,500 hours. VA Form 26–1820: 150,000 hours. VA From 26–8497: 25,000 hours. VA Form 26–8497a: 12,500 hours. Estimated Average Burden Per Respondent: VA Form 26–1820: 15 minutes. VA Form 26–8497: 10 minutes. VA Form 26–8497a: 5 minutes. Frequency of Response: One time. Estimated Number of Respondents: 900,000. VA Form 26–1820: 600,000. VA Form 26–8497: 150,000. VA Form 26–8497a: 150,000. By direction of the Secretary. Danny S. Green, VA Clearance Officer, Office of Quality, Performance and Risk, Department of Veterans Affairs. [FR Doc. 2020–06971 Filed 4–2–20; 8:45 am] BILLING CODE 8320–01–P DEPARTMENT OF VETERANS AFFAIRS [OMB Control No. 2900–0797] Agency Information Collection Activity: Principles of Excellence Complaint System Intake Veterans Benefits Administration, Department of Veterans Affairs. ACTION: Notice. AGENCY: The Veterans Benefits Administration (VBA), Department of Veterans Affairs (VBA), is announcing an opportunity for public comment on the proposed collection of certain information by the agency. Under the Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information, including each proposed extension of a currently approved collection, and allow 60 days for public comment in response to the notice. DATES: Written comments and recommendations on the proposed collection of information should be received on or before June 2, 2020. ADDRESSES: Submit written comments on the collection of information through Federal Docket Management System (FDMS) at www.Regulations.gov or to Nancy J. Kessinger, Veterans Benefits Administration (20M33), Department of Veterans Affairs, 810 Vermont Avenue NW, Washington, DC 20420 or email to nancy.kessinger@va.gov. Please refer to ‘‘OMB Control No. 2900–0797’’ in any correspondence. During the comment SUMMARY: PO 00000 Frm 00163 Fmt 4703 Sfmt 4703 19075 period, comments may be viewed online through FDMS. FOR FURTHER INFORMATION CONTACT: Danny S. Green at (202) 421–1354. SUPPLEMENTARY INFORMATION: Under the PRA of 1995, Federal agencies must obtain approval from the Office of Management and Budget (OMB) for each collection of information they conduct or sponsor. This request for comment is being made pursuant to Section 3506(c)(2)(A) of the PRA. With respect to the following collection of information, VBA invites comments on: (1) Whether the proposed collection of information is necessary for the proper performance of VBA’s functions, including whether the information will have practical utility; (2) the accuracy of VBA’s estimate of the burden of the proposed collection of information; (3) ways to enhance the quality, utility, and clarity of the information to be collected; and (4) ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or the use of other forms of information technology. Authority: Executive Order 13607. Title: Principles of Excellence Complaint System Intake. OMB Control Number: 2900–0797. Type of Review: Extension of a currently approved collection. Abstract: The respondent submits a complaint about an educational institution online through either the GI Bill website or the eBenefit portal. The information gathered can only be obtained from the individual respondents. Valid complaints will be accepted from third parties. The intake process for both DoD’s and VA’s complaint system share common data elements, but have some modifications specific to each agencies complaint handling process: VA Æ Institution/Employer: There are over 36,000 educational institutions that are approved for VA education benefits, while DoD has less than 7000. Æ Anonymous Complaints: PoECS allows for a user to file anonymous complaints. Based on working group discussions with CFPB and FTC, VA believes that allowing anonymous complaints will garner more ground truth on what is happening with veterans using their education benefits at different schools. Æ Required fields: As a result of allowing anonymous complaints, many of the fields that DoD requires E:\FR\FM\03APN1.SGM 03APN1 19076 Federal Register / Vol. 85, No. 65 / Friday, April 3, 2020 / Notices a user to fill will not be required by VA DoD jbell on DSKJLSW7X2PROD with NOTICES Æ Education Centers: DoD requires education center information that does not fall within the purview of VA. VerDate Sep<11>2014 17:45 Apr 02, 2020 Jkt 250001 Æ Military Branch/Rank: DoD requires a user to select a service affiliation and pay grade. Affected Public: Individuals and households. Estimated Annual Burden: 399 hours. Estimated Average Burden Per Respondent: 15 minutes. Frequency of Response: On occasion. PO 00000 Frm 00164 Fmt 4703 Sfmt 9990 Estimated Number of Respondents: 1596. By direction of the Secretary. Danny S. Green, VA PRA Clearance Officer, Office of Quality, Performance and Risk, Department of Veterans Affairs. [FR Doc. 2020–07029 Filed 4–2–20; 8:45 am] BILLING CODE 8320–01–P E:\FR\FM\03APN1.SGM 03APN1

Agencies

[Federal Register Volume 85, Number 65 (Friday, April 3, 2020)]
[Notices]
[Pages 19075-19076]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-07029]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0797]


Agency Information Collection Activity: Principles of Excellence 
Complaint System Intake

AGENCY: Veterans Benefits Administration, Department of Veterans 
Affairs.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: The Veterans Benefits Administration (VBA), Department of 
Veterans Affairs (VBA), is announcing an opportunity for public comment 
on the proposed collection of certain information by the agency. Under 
the Paperwork Reduction Act (PRA) of 1995, Federal agencies are 
required to publish notice in the Federal Register concerning each 
proposed collection of information, including each proposed extension 
of a currently approved collection, and allow 60 days for public 
comment in response to the notice.

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before June 2, 2020.

ADDRESSES: Submit written comments on the collection of information 
through Federal Docket Management System (FDMS) at www.Regulations.gov 
or to Nancy J. Kessinger, Veterans Benefits Administration (20M33), 
Department of Veterans Affairs, 810 Vermont Avenue NW, Washington, DC 
20420 or email to [email protected]. Please refer to ``OMB Control 
No. 2900-0797'' in any correspondence. During the comment period, 
comments may be viewed online through FDMS.

FOR FURTHER INFORMATION CONTACT: Danny S. Green at (202) 421-1354.

SUPPLEMENTARY INFORMATION: Under the PRA of 1995, Federal agencies must 
obtain approval from the Office of Management and Budget (OMB) for each 
collection of information they conduct or sponsor. This request for 
comment is being made pursuant to Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, VBA 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of VBA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of VBA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Authority: Executive Order 13607.
    Title: Principles of Excellence Complaint System Intake.
    OMB Control Number: 2900-0797.
    Type of Review: Extension of a currently approved collection.
    Abstract: The respondent submits a complaint about an educational 
institution online through either the GI Bill website or the eBenefit 
portal. The information gathered can only be obtained from the 
individual respondents. Valid complaints will be accepted from third 
parties.
    The intake process for both DoD's and VA's complaint system share 
common data elements, but have some modifications specific to each 
agencies complaint handling process:

VA

[cir] Institution/Employer: There are over 36,000 educational 
institutions that are approved for VA education benefits, while DoD has 
less than 7000.
[cir] Anonymous Complaints: PoECS allows for a user to file anonymous 
complaints. Based on working group discussions with CFPB and FTC, VA 
believes that allowing anonymous complaints will garner more ground 
truth on what is happening with veterans using their education benefits 
at different schools.
[cir] Required fields: As a result of allowing anonymous complaints, 
many of the fields that DoD requires

[[Page 19076]]

a user to fill will not be required by VA

DoD

[cir] Education Centers: DoD requires education center information that 
does not fall within the purview of VA.
[cir] Military Branch/Rank: DoD requires a user to select a service 
affiliation and pay grade.
    Affected Public: Individuals and households.
    Estimated Annual Burden: 399 hours.
    Estimated Average Burden Per Respondent: 15 minutes.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 1596.

    By direction of the Secretary.
Danny S. Green,
VA PRA Clearance Officer, Office of Quality, Performance and Risk, 
Department of Veterans Affairs.
[FR Doc. 2020-07029 Filed 4-2-20; 8:45 am]
BILLING CODE 8320-01-P