Proposed Collection; Comment Request on Information Collection Tools Relating to Qualitative Feedback on Agency Service Delivery, 18330 [2020-06745]
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Federal Register / Vol. 85, No. 63 / Wednesday, April 1, 2020 / Notices
Operations will be conducted within
visual line of sight of the pilot or visual
observer and will take place under 400
ft. above ground level. The petitioner
proposes that consenting persons
involved in the filming production be
allowed within 100 feet of the flight
operations area during production, with
the additional option of reducing that
distance to 30 feet if approved.
[FR Doc. 2020–06790 Filed 3–31–20; 8:45 am]
BILLING CODE 4910–13–P
DEPARTMENT OF THE TREASURY
Internal Revenue Service
Proposed Collection; Comment
Request on Information Collection
Tools Relating to Qualitative Feedback
on Agency Service Delivery
Internal Revenue Service (IRS),
Treasury.
ACTION: Notice and request for
comments.
AGENCY:
The Internal Revenue Service,
as part of its continuing effort to reduce
paperwork and respondent burden,
invites the general public and other
Federal agencies to take this
opportunity to comment on information
collections, as required by the
Paperwork Reduction Act of 1995. The
IRS is soliciting comments concerning
the collection of qualitative feedback on
agency service delivery.
DATES: Written comments should be
received on or before June 1, 2020 to be
assured of consideration.
ADDRESSES: Direct all written comments
to Gerard Pieger, Internal Revenue
Service, Room 6526, 1111 Constitution
Avenue NW, Washington, DC 20224.
FOR FURTHER INFORMATION CONTACT:
Requests for additional information or
copies of the collection tools should be
directed to Sara Covington, Internal
Revenue Service, Room 6526, 1111
Constitution Avenue NW, Washington,
DC 20224, or at (202) 317–6038, or
through the internet at
Sara.L.Covington@irs.gov.
SUPPLEMENTARY INFORMATION:
Title: Collection of Qualitative
Feedback on Agency Service Delivery.
OMB Number: 1545–2256.
Abstract: This collection of
information is necessary to enable the
Agency to garner customer and
stakeholder feedback in an efficient,
timely manner, in accordance with our
commitment to improving service
delivery. The information collected
from our customers and stakeholders
will help ensure that users have an
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SUMMARY:
VerDate Sep<11>2014
18:31 Mar 31, 2020
Jkt 250001
effective, efficient, and satisfying
experience with the Agency’s programs.
This feedback will provide insights into
customer or stakeholder perceptions,
experiences and expectations, provide
an early warning of issues with service,
or focus attention on areas where
communication, training or changes in
operations might improve delivery of
products or services. These collections
will allow for ongoing, collaborative and
actionable communications between the
Agency and its customers and
stakeholders. It will also allow feedback
to contribute directly to the
improvement of program management.
Current Actions: We will be
conducting different opinion surveys,
focus group sessions, think-aloud
interviews, and usability studies
regarding cognitive research
surrounding forms submission or IRS
system/product development.
Type of Review: Revision of a
currently approved collection.
Affected Public: Individuals and
businesses or other for-profit
organizations.
This collection of information is
necessary to enable the Agency to garner
customer and stakeholder feedback in
an efficient, timely manner, in
accordance with our commitment to
improving service delivery. The
information collected from our
customers and stakeholders will help
ensure that users have an effective,
efficient, and satisfying experience with
the Agency’s programs. This feedback
will provide insights into customer or
stakeholder perceptions, experiences
and expectations, provide an early
warning of issues with service, or focus
attention on areas where
communication, training or changes in
operations might improve delivery of
products or services. It will also allow
feedback to contribute directly to the
improvement of program management.
Estimated Number of Respondents:
11632.
Estimated Time per Respondent: 9
mins.
Estimated Total Annual Burden
Hours: 1697.
The following paragraph applies to all
of the collections of information covered
by this notice:
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless the collection of information
displays a valid OMB control number.
Books or records relating to a collection
of information must be retained as long
as their contents may become material
in the administration of any internal
revenue law. Generally, tax returns and
PO 00000
Frm 00146
Fmt 4703
Sfmt 4703
tax return information are confidential,
as required by 26 U.S.C. 6103.
Request for Comments: Comments
submitted in response to this notice will
be summarized and/or included in the
request for OMB approval. All
comments will become a matter of
public record. Comments are invited on:
(a) Whether the collection of
information is necessary for the proper
performance of the functions of the
agency, including whether the
information shall have practical utility;
(b) the accuracy of the agency’s estimate
of the burden of the collection of
information; (c) ways to enhance the
quality, utility, and clarity of the
information to be collected; (d) ways to
minimize the burden of the collection of
information on respondents, including
through the use of automated collection
techniques or other forms of information
technology; and (e) estimates of capital
or start-up costs and costs of operation,
maintenance, and purchase of services
to provide information.
Approved: March 26, 2020.
Sara L. Covington,
IRS Tax Analyst.
[FR Doc. 2020–06745 Filed 3–31–20; 8:45 am]
BILLING CODE 4830–01–P
DEPARTMENT OF THE TREASURY
Internal Revenue Service
Open Meeting of the Taxpayer
Advocacy Panel’s Toll-Free Phone Line
Project Committee
Internal Revenue Service (IRS)
Treasury.
ACTION: Notice of meeting.
AGENCY:
An open meeting of the
Taxpayer Advocacy Panel’s Toll-Free
Phone Line Project Committee will be
conducted. The Taxpayer Advocacy
Panel is soliciting public comments,
ideas, and suggestions on improving
customer service at the Internal Revenue
Service. Due to the current health issue
the nation is facing, we will not be able
to meet the 15-calendar notice
threshold. This meeting will still be
held via teleconference.
DATES: The meeting will be held
Wednesday, April 8, 2020.
FOR FURTHER INFORMATION CONTACT:
Rosalind Matherne at 1–888–912–1227
or 202–317–4115.
SUPPLEMENTARY INFORMATION: Notice is
hereby given pursuant to Section
10(a)(2) of the Federal Advisory
Committee Act, 5 U.S.C. App. (1988)
that an open meeting of the Taxpayer
Advocacy Panel Toll-Free Phone Line
SUMMARY:
E:\FR\FM\01APN1.SGM
01APN1
]]>Agencies
[Federal Register Volume 85, Number 63 (Wednesday, April 1, 2020)]
[Notices]
[Page 18330]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-06745]
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DEPARTMENT OF THE TREASURY
Internal Revenue Service
Proposed Collection; Comment Request on Information Collection
Tools Relating to Qualitative Feedback on Agency Service Delivery
AGENCY: Internal Revenue Service (IRS), Treasury.
ACTION: Notice and request for comments.
-----------------------------------------------------------------------
SUMMARY: The Internal Revenue Service, as part of its continuing effort
to reduce paperwork and respondent burden, invites the general public
and other Federal agencies to take this opportunity to comment on
information collections, as required by the Paperwork Reduction Act of
1995. The IRS is soliciting comments concerning the collection of
qualitative feedback on agency service delivery.
DATES: Written comments should be received on or before June 1, 2020 to
be assured of consideration.
ADDRESSES: Direct all written comments to Gerard Pieger, Internal
Revenue Service, Room 6526, 1111 Constitution Avenue NW, Washington, DC
20224.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of the collection tools should be directed to Sara Covington,
Internal Revenue Service, Room 6526, 1111 Constitution Avenue NW,
Washington, DC 20224, or at (202) 317-6038, or through the internet at
[email protected].
SUPPLEMENTARY INFORMATION:
Title: Collection of Qualitative Feedback on Agency Service
Delivery.
OMB Number: 1545-2256.
Abstract: This collection of information is necessary to enable the
Agency to garner customer and stakeholder feedback in an efficient,
timely manner, in accordance with our commitment to improving service
delivery. The information collected from our customers and stakeholders
will help ensure that users have an effective, efficient, and
satisfying experience with the Agency's programs. This feedback will
provide insights into customer or stakeholder perceptions, experiences
and expectations, provide an early warning of issues with service, or
focus attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management.
Current Actions: We will be conducting different opinion surveys,
focus group sessions, think-aloud interviews, and usability studies
regarding cognitive research surrounding forms submission or IRS
system/product development.
Type of Review: Revision of a currently approved collection.
Affected Public: Individuals and businesses or other for-profit
organizations.
This collection of information is necessary to enable the Agency to
garner customer and stakeholder feedback in an efficient, timely
manner, in accordance with our commitment to improving service
delivery. The information collected from our customers and stakeholders
will help ensure that users have an effective, efficient, and
satisfying experience with the Agency's programs. This feedback will
provide insights into customer or stakeholder perceptions, experiences
and expectations, provide an early warning of issues with service, or
focus attention on areas where communication, training or changes in
operations might improve delivery of products or services. It will also
allow feedback to contribute directly to the improvement of program
management.
Estimated Number of Respondents: 11632.
Estimated Time per Respondent: 9 mins.
Estimated Total Annual Burden Hours: 1697.
The following paragraph applies to all of the collections of
information covered by this notice:
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless the collection of
information displays a valid OMB control number. Books or records
relating to a collection of information must be retained as long as
their contents may become material in the administration of any
internal revenue law. Generally, tax returns and tax return information
are confidential, as required by 26 U.S.C. 6103.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval. All
comments will become a matter of public record. Comments are invited
on: (a) Whether the collection of information is necessary for the
proper performance of the functions of the agency, including whether
the information shall have practical utility; (b) the accuracy of the
agency's estimate of the burden of the collection of information; (c)
ways to enhance the quality, utility, and clarity of the information to
be collected; (d) ways to minimize the burden of the collection of
information on respondents, including through the use of automated
collection techniques or other forms of information technology; and (e)
estimates of capital or start-up costs and costs of operation,
maintenance, and purchase of services to provide information.
Approved: March 26, 2020.
Sara L. Covington,
IRS Tax Analyst.
[FR Doc. 2020-06745 Filed 3-31-20; 8:45 am]
BILLING CODE 4830-01-P
