Renewal of Currently Approved Information Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 16612 [2020-06174]

Agencies

• DEPARTMENT OF COMMERCE
• Office of the Secretary

[Federal Register Volume 85, Number 57 (Tuesday, March 24, 2020)]
[Notices]
[Page 16612]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-06174]



[[Page 16612]]

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DEPARTMENT OF COMMERCE

Office of the Secretary


Renewal of Currently Approved Information Collection; Comment 
Request; Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery

AGENCY: Office of the Secretary, Commerce.

ACTION: Notice.

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SUMMARY: The Department of Commerce, as part of its continuing effort 
to reduce paperwork and respondent burden, invites the general public 
and other Federal agencies to comment on continuing to collect 
qualitative feedback on the department's service delivery, as required 
by the Paperwork Reduction Act of 1995. The purpose of this notice is 
to allow for 60 days of public comment.

DATES: To ensure consideration, written or online comments must be 
submitted on or before May 26, 2020.

ADDRESSES: Direct all written comments to the Department Paperwork 
Reduction Act Clearance Officer, Department of Commerce, Room 6616, 
14th and Constitution Avenue NW, Washington, DC 20230 (or via the 
internet at [email protected]). All comments received are part of the 
public record. Comments will generally be posted without change. All 
Personally Identifiable Information (for example, name and address) 
voluntarily submitted by the commenter may be publicly accessible. Do 
not submit Confidential Business Information or otherwise sensitive or 
protected information.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection instrument and instructions should 
be directed to the DOC PRA Clearance Officer, Office of Policy and 
Governance, 14th and Constitution Avenue NW, Room 6616, Washington, DC 
20230 (202) 482-3306 or at [email protected].

SUPPLEMENTARY INFORMATION: 

I. Abstract

    Executive Order 12862 directs Federal agencies to provide service 
to the public that matches or exceeds the best service available in the 
private sector. In order to work continuously to ensure that the 
Department of Commerce (DOC) programs are effective and meet our 
customers' needs we use a generic clearance process to collect 
qualitative feedback on our service delivery. This collection of 
information is necessary to enable DOC to garner customer and 
stakeholder feedback in an efficient, timely manner, in accordance with 
our commitment to improving service delivery. The information collected 
from our customers and stakeholders will help ensure that users have an 
effective, efficient, and satisfying experience with the programs. This 
feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between DOC and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance.

II. Method of Collection

    The methods of collection include but are not limited to in-person 
surveys, telephone interviews or questionnaires, mail and email 
surveys, web-based products, focus groups, and comment cards.

III. Data

    OMB Control Number: 0690-0030.
    Form Number(s): None.
    Type of Review: Regular submission [Extension of a current 
information collection].
    Affected Public: Individuals or Households, Businesses or for-
profit organizations, State, Local or Tribal Government, etc.
    Estimated Number of Respondents: 181,500.
    Estimated Time per Response: 5 to 30 minutes for surveys; 1 to 2 
hours for focus groups; 30 minutes to 1 hour for interviews.
    Estimated Total Annual Burden Hours: 80,439.
    Estimated Total Annual Cost to Public: $0.
    Respondent's Obligation: Voluntary.
    Frequency of Requests: One-time.
    Legal Authority: 44 U.S.C. 3501 et seq.

IV. Request for Comments

    Comments are invited on: (a) Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information shall have practical 
utility; (b) the accuracy of the agency's estimate of the burden 
(including hours and cost) of the proposed collection of information; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology.
    Comments submitted in response to this notice will be summarized 
and/or included in the request for OMB approval of this information 
collection; they also will become a matter of public record.

    Dated: March 19, 2020
Sheleen Dumas,
Department PRA Clearance Officer, Office of the Chief Information 
Officer, Commerce Department.
[FR Doc. 2020-06174 Filed 3-23-20; 8:45 am]
BILLING CODE 3510-17-P