Proposed Collection; Comment Request for the IRS Taxpayer Burden Surveys, 13707 [2020-04733]
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Federal Register / Vol. 85, No. 46 / Monday, March 9, 2020 / Notices
DEPARTMENT OF THE TREASURY
Internal Revenue Service
Proposed Collection; Comment
Request for the IRS Taxpayer Burden
Surveys
Internal Revenue Service (IRS),
Treasury.
ACTION: Notice and request for
comments.
AGENCY:
The Internal Revenue Service,
as part of its continuing effort to reduce
paperwork and respondent burden,
invites the general public and other
Federal agencies to take this
opportunity to comment on continuing
information collections, as required by
the Paperwork Reduction Act of 1995.
The IRS is soliciting comments
concerning the 2020, 2021, and 2022
Wage and Investment Strategies and
Solutions Behavioral Laboratory
Customer Surveys and Support.
DATES: Written comments should be
received on or before May 8, 2020 to be
assured of consideration.
ADDRESSES: Direct all written comments
to R. Joseph Durbala, Internal Revenue
Service, Room 6529, 1111 Constitution
Avenue NW, Washington, DC 20224.
FOR FURTHER INFORMATION CONTACT:
Requests for additional information or
copies of the form should be directed to
Kerry Dennis, at (202) 317–5751 or
Internal Revenue Service, Room 6529,
1111 Constitution Avenue NW,
Washington DC 20224, or through the
internet, at Kerry.Dennis@irs.gov.
SUPPLEMENTARY INFORMATION:
Title: Wage and Investment Strategies
and Solutions Behavioral Laboratory
Customer Surveys and Support.
OMB Number: 1545–2274.
Regulatory Number: N/A.
Abstract: As outlined in the Internal
Revenue Service (IRS) Strategic Plan,
the Agency is working towards
allocating IRS resources strategically to
address the evolving scope and
increasing complexity of tax
administration. In order to do this, IRS
must realize their operational
efficiencies and effectively manage costs
by improving enterprise-wide resource
allocation and streamlining processes
using feedback from various behavioral
research techniques. To assist the
Agency is accomplishing the goal
outlined in the Strategic Plan, the Wage
and Investment Division continuously
maintains a ‘‘customer-first’’ focus
through routinely soliciting information
concerning the needs and characteristics
of its customers and implementing
programs based on the information
received. W&I Strategies and Solutions
jbell on DSKJLSW7X2PROD with NOTICES
SUMMARY:
VerDate Sep<11>2014
17:47 Mar 06, 2020
Jkt 250001
(WISS), is developing the
implementation of a Behavioral
Laboratory to identify, plan and deliver
business improvement processes that
support fulfillment of the IRS strategic
goals. The collection of information
through the Behavioral Laboratory is
necessary to enable the Agency to garner
customer and stakeholder feedback in
an efficient, timely manner, in
accordance with the commitment to
improving taxpayer service delivery.
Improving agency programs requires
ongoing assessment of service delivery.
WISS, through the Behavioral
Laboratory, will collect, analyze, and
interpret information gathered through
this generic clearance to identify
strengths and weaknesses of current
services and make improvements in
service delivery based on feedback
provided by taxpayers and employees of
the Internal Revenue Service.
Current Actions: The IRS will be
revising and replacing various surveys.
The survey scope is expanded to
include burden for surveys associated
with all taxpayer segments. This effort
represents a continuation of the IRS’s
strategy to gather taxpayer burden data
for all types of tax returns and
information reporting documents in
order to support Wage and Investment’s
OMB Improvement Strategy to
transition burden estimates for all
taxpayers to the preferred RAAS burden
estimation methodology. These surveys
will allow RAAS to update and validate
the IRS Taxpayer Burden Model which
will be used to provide estimates for
consolidated taxpayer segments, like
what is currently done for OMB
numbers 1545–0074, 1545–0123, and
1545–0047.
Data Collections Covered Under This
Clearance Request: Customer Call Back
Programming (CCB).
Type of Review: Extension of a
currently approved collection.
Affected Public: Individual, Business,
or other for-profit organizations.
Estimated Number of Respondents:
150,000.
Estimated Time per Respondent: 1
hours.
Estimated Total Annual Burden
Hours: 150,000 hours.
The following paragraph applies to all
the collections of information covered
by this notice.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless the collection of information
displays a valid OMB control number.
Books or records relating to a collection
of information must be retained as long
as their contents may become material
in the administration of any internal
PO 00000
Frm 00086
Fmt 4703
Sfmt 4703
13707
revenue law. Generally, tax returns and
tax return information are confidential,
as required by 26 U.S.C. 6103.
Request for Comments: Comments
submitted in response to this notice will
be summarized and/or included in the
request for OMB approval. All
comments will become a matter of
public record. Comments are invited on:
(a) Whether the collection of
information is necessary for the proper
performance of the functions of the
agency, including whether the
information shall have practical utility;
(b) the accuracy of the agency’s estimate
of the burden of the collection of
information; (c) ways to enhance the
quality, utility, and clarity of the
information to be collected; (d) ways to
minimize the burden of the collection of
information on respondents, including
through the use of automated collection
techniques or other forms of information
technology; and (e) estimates of capital
or start-up costs and costs of operation,
maintenance, and purchase of services
to provide information.
Approved: March 2, 2020.
R. Joseph Durbala,
IRS Tax Analyst.
[FR Doc. 2020–04733 Filed 3–6–20; 8:45 am]
BILLING CODE 4830–01–P
DEPARTMENT OF THE TREASURY
Internal Revenue Service
Open Meeting of the Taxpayer
Advocacy Panel Taxpayer
Communications Project Committee
Internal Revenue Service (IRS),
Treasury.
ACTION: Notice of meeting.
AGENCY:
An open meeting of the
Taxpayer Advocacy Panel’s Taxpayer
Communications Project Committee will
be conducted. The Taxpayer Advocacy
Panel is soliciting public comments,
ideas, and suggestions on improving
customer service at the Internal Revenue
Service.
DATES: The meeting will be held
Thursday, March 26, 2020 and Friday,
March 27, 2020.
FOR FURTHER INFORMATION CONTACT:
Cedric Jeans at 1–888–912–1227 or 901–
707–3935.
SUPPLEMENTARY INFORMATION: Notice is
hereby given pursuant to Section
10(a)(2) of the Federal Advisory
Committee Act, 5 U.S.C. App. (1988)
that a meeting of the Taxpayer
Advocacy Panel Taxpayer
Communications Project Committee will
be held Thursday, March 26, 2020, from
SUMMARY:
E:\FR\FM\09MRN1.SGM
09MRN1
]]>Agencies
[Federal Register Volume 85, Number 46 (Monday, March 9, 2020)]
[Notices]
[Page 13707]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-04733]
[[Page 13707]]
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DEPARTMENT OF THE TREASURY
Internal Revenue Service
Proposed Collection; Comment Request for the IRS Taxpayer Burden
Surveys
AGENCY: Internal Revenue Service (IRS), Treasury.
ACTION: Notice and request for comments.
-----------------------------------------------------------------------
SUMMARY: The Internal Revenue Service, as part of its continuing effort
to reduce paperwork and respondent burden, invites the general public
and other Federal agencies to take this opportunity to comment on
continuing information collections, as required by the Paperwork
Reduction Act of 1995. The IRS is soliciting comments concerning the
2020, 2021, and 2022 Wage and Investment Strategies and Solutions
Behavioral Laboratory Customer Surveys and Support.
DATES: Written comments should be received on or before May 8, 2020 to
be assured of consideration.
ADDRESSES: Direct all written comments to R. Joseph Durbala, Internal
Revenue Service, Room 6529, 1111 Constitution Avenue NW, Washington, DC
20224.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of the form should be directed to Kerry Dennis, at (202) 317-
5751 or Internal Revenue Service, Room 6529, 1111 Constitution Avenue
NW, Washington DC 20224, or through the internet, at
[email protected].
SUPPLEMENTARY INFORMATION:
Title: Wage and Investment Strategies and Solutions Behavioral
Laboratory Customer Surveys and Support.
OMB Number: 1545-2274.
Regulatory Number: N/A.
Abstract: As outlined in the Internal Revenue Service (IRS)
Strategic Plan, the Agency is working towards allocating IRS resources
strategically to address the evolving scope and increasing complexity
of tax administration. In order to do this, IRS must realize their
operational efficiencies and effectively manage costs by improving
enterprise-wide resource allocation and streamlining processes using
feedback from various behavioral research techniques. To assist the
Agency is accomplishing the goal outlined in the Strategic Plan, the
Wage and Investment Division continuously maintains a ``customer-
first'' focus through routinely soliciting information concerning the
needs and characteristics of its customers and implementing programs
based on the information received. W&I Strategies and Solutions (WISS),
is developing the implementation of a Behavioral Laboratory to
identify, plan and deliver business improvement processes that support
fulfillment of the IRS strategic goals. The collection of information
through the Behavioral Laboratory is necessary to enable the Agency to
garner customer and stakeholder feedback in an efficient, timely
manner, in accordance with the commitment to improving taxpayer service
delivery. Improving agency programs requires ongoing assessment of
service delivery. WISS, through the Behavioral Laboratory, will
collect, analyze, and interpret information gathered through this
generic clearance to identify strengths and weaknesses of current
services and make improvements in service delivery based on feedback
provided by taxpayers and employees of the Internal Revenue Service.
Current Actions: The IRS will be revising and replacing various
surveys. The survey scope is expanded to include burden for surveys
associated with all taxpayer segments. This effort represents a
continuation of the IRS's strategy to gather taxpayer burden data for
all types of tax returns and information reporting documents in order
to support Wage and Investment's OMB Improvement Strategy to transition
burden estimates for all taxpayers to the preferred RAAS burden
estimation methodology. These surveys will allow RAAS to update and
validate the IRS Taxpayer Burden Model which will be used to provide
estimates for consolidated taxpayer segments, like what is currently
done for OMB numbers 1545-0074, 1545-0123, and 1545-0047.
Data Collections Covered Under This Clearance Request: Customer
Call Back Programming (CCB).
Type of Review: Extension of a currently approved collection.
Affected Public: Individual, Business, or other for-profit
organizations.
Estimated Number of Respondents: 150,000.
Estimated Time per Respondent: 1 hours.
Estimated Total Annual Burden Hours: 150,000 hours.
The following paragraph applies to all the collections of
information covered by this notice.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless the collection of
information displays a valid OMB control number. Books or records
relating to a collection of information must be retained as long as
their contents may become material in the administration of any
internal revenue law. Generally, tax returns and tax return information
are confidential, as required by 26 U.S.C. 6103.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval. All
comments will become a matter of public record. Comments are invited
on: (a) Whether the collection of information is necessary for the
proper performance of the functions of the agency, including whether
the information shall have practical utility; (b) the accuracy of the
agency's estimate of the burden of the collection of information; (c)
ways to enhance the quality, utility, and clarity of the information to
be collected; (d) ways to minimize the burden of the collection of
information on respondents, including through the use of automated
collection techniques or other forms of information technology; and (e)
estimates of capital or start-up costs and costs of operation,
maintenance, and purchase of services to provide information.
Approved: March 2, 2020.
R. Joseph Durbala,
IRS Tax Analyst.
[FR Doc. 2020-04733 Filed 3-6-20; 8:45 am]
BILLING CODE 4830-01-P
