Agency Information Collection Activity: (Customer Satisfaction Surveys), 12064-12065 [2020-04094]
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jbell on DSKJLSW7X2PROD with NOTICES
12064
Federal Register / Vol. 85, No. 40 / Friday, February 28, 2020 / Notices
Time: 1:00 p.m. to 3:30 p.m. (March
10, 2020) and 9:00 a.m. to 12:30 p.m.
(March 11, 2020).
Location: 2nd Floor Conference Room
A&B, United States Mint, 801 9th Street
NW, Washington, DC 20220.
Subject: Review and discussion of
candidate designs for the George H.W.
Bush Coin and Barbara Bush Gold Coin
and Bronze Medal (March 10, 2020);
and the 2021 American Innovation $1
Coin Program (March 11, 2020).
Interested members of the public may
either attend the meeting in person or
dial in to listen to the meeting at (866)
564–9287/Access Code: 62956028.
Interested persons should call the
CCAC HOTLINE at (202) 354–7502 for
the latest update on meeting time and
room location.
Any member of the public interested
in submitting matters for the CCAC’s
consideration is invited to submit them
by email to info@ccac.gov.
The CCAC advises the Secretary of the
Treasury on any theme or design
proposals relating to circulating coinage,
bullion coinage, Congressional Gold
Medals, and national and other medals;
advises the Secretary of the Treasury
with regard to the events, persons, or
places to be commemorated by the
issuance of commemorative coins in
each of the five calendar years
succeeding the year in which a
commemorative coin designation is
made; and makes recommendations
with respect to the mintage level for any
commemorative coin recommended.
Members of the public interested in
attending the meeting in person will be
admitted into the meeting room on a
first-come, first-serve basis as space is
limited. Conference Room A&B can
accommodate up to 50 members of the
public at any one time. In addition, all
persons entering a United States Mint
facility must adhere to building security
protocol. This means they must consent
to the search of their persons and
objects in their possession while on
government grounds and when they
enter and leave the facility, and are
prohibited from bringing into the
facility weapons of any type, illegal
drugs, drug paraphernalia, or
contraband.
The United States Mint Police Officer
conducting the screening will evaluate
whether an item may enter into or exit
from a facility based upon Federal law,
Treasury policy, United States Mint
policy, and local operating procedure;
and all prohibited and unauthorized
items will be subject to confiscation and
disposal.
FOR FURTHER INFORMATION CONTACT:
Jennifer Warren, United States Mint
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17:27 Feb 27, 2020
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Liaison to the CCAC; 801 9th Street NW;
Washington, DC 20220; or call 202–354–
7208.
Authority: 31 U.S.C. 5135(b)(8)(C).
Dated: February 24, 2020.
Patrick Hernandez,
Acting Deputy Director, United States Mint.
[FR Doc. 2020–04116 Filed 2–27–20; 8:45 am]
BILLING CODE P
DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0571]
Agency Information Collection
Activity: (Customer Satisfaction
Surveys)
National Cemetery
Administration (NCA), Department of
Veterans Affairs.
ACTION: Notice.
AGENCY:
National Cemetery
Administration (NCA), Department of
Veterans Affairs (VA), is announcing an
opportunity for public comment on the
proposed collection of certain
information by the agency. Under the
Paperwork Reduction Act (PRA) of
1995, Federal agencies are required to
publish notice in the Federal Register
concerning each proposed collection of
information, including each proposed
extension of a currently approved
collection, and allow 60 days for public
comment in response to the notice. This
notice solicits comments on the
collection of perceptions of the quality
of service afforded by the National
Cemetery Administration as judged by
next of kin of those interred, or funeral
directors who facilitate these
interments.
SUMMARY:
Written comments and
recommendations on the proposed
collection of information should be
received on or before April 28, 2020.
ADDRESSES: Submit written comments
on the collection of information through
Federal Docket Management System
(FDMS) at www.Regulations.gov or to
Mr. James Geleta, National Cemetery
Administration (42A), Department of
Veterans Affairs, 810 Vermont Avenue
NW, Washington, DC 20420 or email to
James.Geleta@va.gov. Please refer to
‘‘OMB Control No. 2900–0571’’ in any
correspondence. During the comment
period, comments may be viewed online
through FDMS.
FOR FURTHER INFORMATION CONTACT: Ms.
Cynthia Harvey-Pryor at (202) 461–
5870.
DATES:
SUPPLEMENTARY INFORMATION:
PO 00000
Frm 00119
Fmt 4703
Sfmt 4703
Under the PRA of 1995, Federal
agencies must obtain approval from the
Office of Management and Budget
(OMB) for each collection of
information they conduct or sponsor.
This request for comment is being made
pursuant to Section 3506(c)(2)(A) of the
PRA.
With respect to the following
collection of information, NCA invites
comments on: (1) Whether the proposed
collection of information is necessary
for the proper performance of NCA’s
functions, including whether the
information will have practical utility;
(2) the accuracy of NCA’s estimate of the
burden of the proposed collection of
information; (3) ways to enhance the
quality, utility, and clarity of the
information to be collected; and (4)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
the use of other forms of information
technology.
Authority: Public Law 104–13; 44
U.S.C. 3501–3521.
Title: Customer Satisfaction Surveys.
OMB Control Number: 2900–0571.
Type of Review: Extension of a
currently approved collection.
Abstract: Improving Customer Service
through Effective Performance
Management, NCA will conduct surveys
to determine the level of satisfaction
with existing services among their
customers. The surveys will solicit
voluntary opinions and are not intended
to collect information required to obtain
or maintain eligibility for a VA program
or benefit. Baseline data obtained
through these information collections
are used to validate customer service
standards.
Affected Public: Individuals and
households interring Veterans or
eligible dependents, and funeral
directors facilitating such interments.
I. National Cemetery Mail Surveys
a. National Cemeteries Next of Kin/
Family Member and Funeral Director
Satisfaction Surveys
Estimated Annual Burden: 14,500
hours.
Estimated Average Burden per
Respondent: 30 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents:
29,000.
b. State or Tribal Veterans Cemeteries
Next of Kin/Family Member and Funeral
Director Satisfaction Surveys
Estimated Annual Burden: 9,500
hours.
Estimated Average Burden per
Respondent: 30 minutes.
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Federal Register / Vol. 85, No. 40 / Friday, February 28, 2020 / Notices
Frequency of Response: On occasion.
Estimated Number of Respondents:
19,000.
II. Program/Specialized Service Survey
a. VA Memorial Products Next of Kin/
Family Member and Funeral Director
Satisfaction Surveys
Estimated Annual Burden: 1, 500
hours.
Estimated Average Burden per
Respondent: 30 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents:
6,000.
III. National Cemetery Focus Groups
jbell on DSKJLSW7X2PROD with NOTICES
a. Focus Groups With Next of Kin
Estimated Annual Burden: 150 hours.
VerDate Sep<11>2014
17:27 Feb 27, 2020
Jkt 250001
12065
Estimated Average Burden per
Respondent: 3 hours.
Frequency of Response: On occasion.
Estimated Number of Respondents:
50.
Estimated Number of Respondents:
50.
b. Focus Groups With Funeral Directors
Estimated Annual Burden: 150 hours.
Estimated Average Burden per
Respondent: 3 hours.
Frequency of Response: On occasion.
Estimated Number of Respondents:
50.
Estimated Annual Burden: 208 hours.
Estimated Average Burden Per
Respondent: 5 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents:
2,500.
c. Focus Groups With Veteran Service
Organizations
Estimated Annual Burden: 150 hours.
Estimated Average Burden Per
Respondent: 3 hours.
Frequency of Response: On occasion.
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IV. National Cemetery Visitor Comment
Cards (Local Use)
By direction of the Secretary.
Danny S. Green,
Department Clearance Officer, Office of
Quality, Performance and Risk, Department
of Veterans Affairs.
[FR Doc. 2020–04094 Filed 2–27–20; 8:45 am]
BILLING CODE 8320–01–P
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]]>Agencies
[Federal Register Volume 85, Number 40 (Friday, February 28, 2020)]
[Notices]
[Pages 12064-12065]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-04094]
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DEPARTMENT OF VETERANS AFFAIRS
[OMB Control No. 2900-0571]
Agency Information Collection Activity: (Customer Satisfaction
Surveys)
AGENCY: National Cemetery Administration (NCA), Department of Veterans
Affairs.
ACTION: Notice.
-----------------------------------------------------------------------
SUMMARY: National Cemetery Administration (NCA), Department of Veterans
Affairs (VA), is announcing an opportunity for public comment on the
proposed collection of certain information by the agency. Under the
Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to
publish notice in the Federal Register concerning each proposed
collection of information, including each proposed extension of a
currently approved collection, and allow 60 days for public comment in
response to the notice. This notice solicits comments on the collection
of perceptions of the quality of service afforded by the National
Cemetery Administration as judged by next of kin of those interred, or
funeral directors who facilitate these interments.
DATES: Written comments and recommendations on the proposed collection
of information should be received on or before April 28, 2020.
ADDRESSES: Submit written comments on the collection of information
through Federal Docket Management System (FDMS) at www.Regulations.gov
or to Mr. James Geleta, National Cemetery Administration (42A),
Department of Veterans Affairs, 810 Vermont Avenue NW, Washington, DC
20420 or email to [email protected]. Please refer to ``OMB Control
No. 2900-0571'' in any correspondence. During the comment period,
comments may be viewed online through FDMS.
FOR FURTHER INFORMATION CONTACT: Ms. Cynthia Harvey-Pryor at (202) 461-
5870.
SUPPLEMENTARY INFORMATION:
Under the PRA of 1995, Federal agencies must obtain approval from
the Office of Management and Budget (OMB) for each collection of
information they conduct or sponsor. This request for comment is being
made pursuant to Section 3506(c)(2)(A) of the PRA.
With respect to the following collection of information, NCA
invites comments on: (1) Whether the proposed collection of information
is necessary for the proper performance of NCA's functions, including
whether the information will have practical utility; (2) the accuracy
of NCA's estimate of the burden of the proposed collection of
information; (3) ways to enhance the quality, utility, and clarity of
the information to be collected; and (4) ways to minimize the burden of
the collection of information on respondents, including through the use
of automated collection techniques or the use of other forms of
information technology.
Authority: Public Law 104-13; 44 U.S.C. 3501-3521.
Title: Customer Satisfaction Surveys.
OMB Control Number: 2900-0571.
Type of Review: Extension of a currently approved collection.
Abstract: Improving Customer Service through Effective Performance
Management, NCA will conduct surveys to determine the level of
satisfaction with existing services among their customers. The surveys
will solicit voluntary opinions and are not intended to collect
information required to obtain or maintain eligibility for a VA program
or benefit. Baseline data obtained through these information
collections are used to validate customer service standards.
Affected Public: Individuals and households interring Veterans or
eligible dependents, and funeral directors facilitating such
interments.
I. National Cemetery Mail Surveys
a. National Cemeteries Next of Kin/Family Member and Funeral Director
Satisfaction Surveys
Estimated Annual Burden: 14,500 hours.
Estimated Average Burden per Respondent: 30 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents: 29,000.
b. State or Tribal Veterans Cemeteries Next of Kin/Family Member and
Funeral Director Satisfaction Surveys
Estimated Annual Burden: 9,500 hours.
Estimated Average Burden per Respondent: 30 minutes.
[[Page 12065]]
Frequency of Response: On occasion.
Estimated Number of Respondents: 19,000.
II. Program/Specialized Service Survey
a. VA Memorial Products Next of Kin/Family Member and Funeral Director
Satisfaction Surveys
Estimated Annual Burden: 1, 500 hours.
Estimated Average Burden per Respondent: 30 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents: 6,000.
III. National Cemetery Focus Groups
a. Focus Groups With Next of Kin
Estimated Annual Burden: 150 hours.
Estimated Average Burden per Respondent: 3 hours.
Frequency of Response: On occasion.
Estimated Number of Respondents: 50.
b. Focus Groups With Funeral Directors
Estimated Annual Burden: 150 hours.
Estimated Average Burden per Respondent: 3 hours.
Frequency of Response: On occasion.
Estimated Number of Respondents: 50.
c. Focus Groups With Veteran Service Organizations
Estimated Annual Burden: 150 hours.
Estimated Average Burden Per Respondent: 3 hours.
Frequency of Response: On occasion.
Estimated Number of Respondents: 50.
IV. National Cemetery Visitor Comment Cards (Local Use)
Estimated Annual Burden: 208 hours.
Estimated Average Burden Per Respondent: 5 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents: 2,500.
By direction of the Secretary.
Danny S. Green,
Department Clearance Officer, Office of Quality, Performance and Risk,
Department of Veterans Affairs.
[FR Doc. 2020-04094 Filed 2-27-20; 8:45 am]
BILLING CODE 8320-01-P
