Agency Information Collection Activity: (Customer Satisfaction Surveys), 12064-12065 [2020-04094]

Download as PDF jbell on DSKJLSW7X2PROD with NOTICES 12064 Federal Register / Vol. 85, No. 40 / Friday, February 28, 2020 / Notices Time: 1:00 p.m. to 3:30 p.m. (March 10, 2020) and 9:00 a.m. to 12:30 p.m. (March 11, 2020). Location: 2nd Floor Conference Room A&B, United States Mint, 801 9th Street NW, Washington, DC 20220. Subject: Review and discussion of candidate designs for the George H.W. Bush Coin and Barbara Bush Gold Coin and Bronze Medal (March 10, 2020); and the 2021 American Innovation $1 Coin Program (March 11, 2020). Interested members of the public may either attend the meeting in person or dial in to listen to the meeting at (866) 564–9287/Access Code: 62956028. Interested persons should call the CCAC HOTLINE at (202) 354–7502 for the latest update on meeting time and room location. Any member of the public interested in submitting matters for the CCAC’s consideration is invited to submit them by email to info@ccac.gov. The CCAC advises the Secretary of the Treasury on any theme or design proposals relating to circulating coinage, bullion coinage, Congressional Gold Medals, and national and other medals; advises the Secretary of the Treasury with regard to the events, persons, or places to be commemorated by the issuance of commemorative coins in each of the five calendar years succeeding the year in which a commemorative coin designation is made; and makes recommendations with respect to the mintage level for any commemorative coin recommended. Members of the public interested in attending the meeting in person will be admitted into the meeting room on a first-come, first-serve basis as space is limited. Conference Room A&B can accommodate up to 50 members of the public at any one time. In addition, all persons entering a United States Mint facility must adhere to building security protocol. This means they must consent to the search of their persons and objects in their possession while on government grounds and when they enter and leave the facility, and are prohibited from bringing into the facility weapons of any type, illegal drugs, drug paraphernalia, or contraband. The United States Mint Police Officer conducting the screening will evaluate whether an item may enter into or exit from a facility based upon Federal law, Treasury policy, United States Mint policy, and local operating procedure; and all prohibited and unauthorized items will be subject to confiscation and disposal. FOR FURTHER INFORMATION CONTACT: Jennifer Warren, United States Mint VerDate Sep<11>2014 17:27 Feb 27, 2020 Jkt 250001 Liaison to the CCAC; 801 9th Street NW; Washington, DC 20220; or call 202–354– 7208. Authority: 31 U.S.C. 5135(b)(8)(C). Dated: February 24, 2020. Patrick Hernandez, Acting Deputy Director, United States Mint. [FR Doc. 2020–04116 Filed 2–27–20; 8:45 am] BILLING CODE P DEPARTMENT OF VETERANS AFFAIRS [OMB Control No. 2900–0571] Agency Information Collection Activity: (Customer Satisfaction Surveys) National Cemetery Administration (NCA), Department of Veterans Affairs. ACTION: Notice. AGENCY: National Cemetery Administration (NCA), Department of Veterans Affairs (VA), is announcing an opportunity for public comment on the proposed collection of certain information by the agency. Under the Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information, including each proposed extension of a currently approved collection, and allow 60 days for public comment in response to the notice. This notice solicits comments on the collection of perceptions of the quality of service afforded by the National Cemetery Administration as judged by next of kin of those interred, or funeral directors who facilitate these interments. SUMMARY: Written comments and recommendations on the proposed collection of information should be received on or before April 28, 2020. ADDRESSES: Submit written comments on the collection of information through Federal Docket Management System (FDMS) at www.Regulations.gov or to Mr. James Geleta, National Cemetery Administration (42A), Department of Veterans Affairs, 810 Vermont Avenue NW, Washington, DC 20420 or email to James.Geleta@va.gov. Please refer to ‘‘OMB Control No. 2900–0571’’ in any correspondence. During the comment period, comments may be viewed online through FDMS. FOR FURTHER INFORMATION CONTACT: Ms. Cynthia Harvey-Pryor at (202) 461– 5870. DATES: SUPPLEMENTARY INFORMATION: PO 00000 Frm 00119 Fmt 4703 Sfmt 4703 Under the PRA of 1995, Federal agencies must obtain approval from the Office of Management and Budget (OMB) for each collection of information they conduct or sponsor. This request for comment is being made pursuant to Section 3506(c)(2)(A) of the PRA. With respect to the following collection of information, NCA invites comments on: (1) Whether the proposed collection of information is necessary for the proper performance of NCA’s functions, including whether the information will have practical utility; (2) the accuracy of NCA’s estimate of the burden of the proposed collection of information; (3) ways to enhance the quality, utility, and clarity of the information to be collected; and (4) ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or the use of other forms of information technology. Authority: Public Law 104–13; 44 U.S.C. 3501–3521. Title: Customer Satisfaction Surveys. OMB Control Number: 2900–0571. Type of Review: Extension of a currently approved collection. Abstract: Improving Customer Service through Effective Performance Management, NCA will conduct surveys to determine the level of satisfaction with existing services among their customers. The surveys will solicit voluntary opinions and are not intended to collect information required to obtain or maintain eligibility for a VA program or benefit. Baseline data obtained through these information collections are used to validate customer service standards. Affected Public: Individuals and households interring Veterans or eligible dependents, and funeral directors facilitating such interments. I. National Cemetery Mail Surveys a. National Cemeteries Next of Kin/ Family Member and Funeral Director Satisfaction Surveys Estimated Annual Burden: 14,500 hours. Estimated Average Burden per Respondent: 30 minutes. Frequency of Response: On occasion. Estimated Number of Respondents: 29,000. b. State or Tribal Veterans Cemeteries Next of Kin/Family Member and Funeral Director Satisfaction Surveys Estimated Annual Burden: 9,500 hours. Estimated Average Burden per Respondent: 30 minutes. E:\FR\FM\28FEN1.SGM 28FEN1 Federal Register / Vol. 85, No. 40 / Friday, February 28, 2020 / Notices Frequency of Response: On occasion. Estimated Number of Respondents: 19,000. II. Program/Specialized Service Survey a. VA Memorial Products Next of Kin/ Family Member and Funeral Director Satisfaction Surveys Estimated Annual Burden: 1, 500 hours. Estimated Average Burden per Respondent: 30 minutes. Frequency of Response: On occasion. Estimated Number of Respondents: 6,000. III. National Cemetery Focus Groups jbell on DSKJLSW7X2PROD with NOTICES a. Focus Groups With Next of Kin Estimated Annual Burden: 150 hours. VerDate Sep<11>2014 17:27 Feb 27, 2020 Jkt 250001 12065 Estimated Average Burden per Respondent: 3 hours. Frequency of Response: On occasion. Estimated Number of Respondents: 50. Estimated Number of Respondents: 50. b. Focus Groups With Funeral Directors Estimated Annual Burden: 150 hours. Estimated Average Burden per Respondent: 3 hours. Frequency of Response: On occasion. Estimated Number of Respondents: 50. Estimated Annual Burden: 208 hours. Estimated Average Burden Per Respondent: 5 minutes. Frequency of Response: On occasion. Estimated Number of Respondents: 2,500. c. Focus Groups With Veteran Service Organizations Estimated Annual Burden: 150 hours. Estimated Average Burden Per Respondent: 3 hours. Frequency of Response: On occasion. PO 00000 Frm 00120 Fmt 4703 Sfmt 9990 IV. National Cemetery Visitor Comment Cards (Local Use) By direction of the Secretary. Danny S. Green, Department Clearance Officer, Office of Quality, Performance and Risk, Department of Veterans Affairs. [FR Doc. 2020–04094 Filed 2–27–20; 8:45 am] BILLING CODE 8320–01–P E:\FR\FM\28FEN1.SGM 28FEN1

Agencies

[Federal Register Volume 85, Number 40 (Friday, February 28, 2020)]
[Notices]
[Pages 12064-12065]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-04094]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0571]


Agency Information Collection Activity: (Customer Satisfaction 
Surveys)

AGENCY: National Cemetery Administration (NCA), Department of Veterans 
Affairs.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: National Cemetery Administration (NCA), Department of Veterans 
Affairs (VA), is announcing an opportunity for public comment on the 
proposed collection of certain information by the agency. Under the 
Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to 
publish notice in the Federal Register concerning each proposed 
collection of information, including each proposed extension of a 
currently approved collection, and allow 60 days for public comment in 
response to the notice. This notice solicits comments on the collection 
of perceptions of the quality of service afforded by the National 
Cemetery Administration as judged by next of kin of those interred, or 
funeral directors who facilitate these interments.

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before April 28, 2020.

ADDRESSES: Submit written comments on the collection of information 
through Federal Docket Management System (FDMS) at www.Regulations.gov 
or to Mr. James Geleta, National Cemetery Administration (42A), 
Department of Veterans Affairs, 810 Vermont Avenue NW, Washington, DC 
20420 or email to [email protected]. Please refer to ``OMB Control 
No. 2900-0571'' in any correspondence. During the comment period, 
comments may be viewed online through FDMS.

FOR FURTHER INFORMATION CONTACT: Ms. Cynthia Harvey-Pryor at (202) 461-
5870.

SUPPLEMENTARY INFORMATION: 
    Under the PRA of 1995, Federal agencies must obtain approval from 
the Office of Management and Budget (OMB) for each collection of 
information they conduct or sponsor. This request for comment is being 
made pursuant to Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, NCA 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of NCA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of NCA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Authority: Public Law 104-13; 44 U.S.C. 3501-3521.
    Title: Customer Satisfaction Surveys.
    OMB Control Number: 2900-0571.
    Type of Review: Extension of a currently approved collection.
    Abstract: Improving Customer Service through Effective Performance 
Management, NCA will conduct surveys to determine the level of 
satisfaction with existing services among their customers. The surveys 
will solicit voluntary opinions and are not intended to collect 
information required to obtain or maintain eligibility for a VA program 
or benefit. Baseline data obtained through these information 
collections are used to validate customer service standards.
    Affected Public: Individuals and households interring Veterans or 
eligible dependents, and funeral directors facilitating such 
interments.

I. National Cemetery Mail Surveys

a. National Cemeteries Next of Kin/Family Member and Funeral Director 
Satisfaction Surveys

    Estimated Annual Burden: 14,500 hours.
    Estimated Average Burden per Respondent: 30 minutes.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 29,000.

b. State or Tribal Veterans Cemeteries Next of Kin/Family Member and 
Funeral Director Satisfaction Surveys

    Estimated Annual Burden: 9,500 hours.
    Estimated Average Burden per Respondent: 30 minutes.

[[Page 12065]]

    Frequency of Response: On occasion.
    Estimated Number of Respondents: 19,000.

II. Program/Specialized Service Survey

a. VA Memorial Products Next of Kin/Family Member and Funeral Director 
Satisfaction Surveys

    Estimated Annual Burden: 1, 500 hours.
    Estimated Average Burden per Respondent: 30 minutes.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 6,000.

III. National Cemetery Focus Groups

a. Focus Groups With Next of Kin

    Estimated Annual Burden: 150 hours.
    Estimated Average Burden per Respondent: 3 hours.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 50.

b. Focus Groups With Funeral Directors

    Estimated Annual Burden: 150 hours.
    Estimated Average Burden per Respondent: 3 hours.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 50.

c. Focus Groups With Veteran Service Organizations

    Estimated Annual Burden: 150 hours.
    Estimated Average Burden Per Respondent: 3 hours.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 50.

IV. National Cemetery Visitor Comment Cards (Local Use)

    Estimated Annual Burden: 208 hours.
    Estimated Average Burden Per Respondent: 5 minutes.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 2,500.

    By direction of the Secretary.
Danny S. Green,
Department Clearance Officer, Office of Quality, Performance and Risk, 
Department of Veterans Affairs.
[FR Doc. 2020-04094 Filed 2-27-20; 8:45 am]
 BILLING CODE 8320-01-P