Agency Information Collection Activities: Information Collection Renewal; Submission for OMB Review; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 4060-4061 [2020-01077]
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4060
Federal Register / Vol. 85, No. 15 / Thursday, January 23, 2020 / Notices
DEPARTMENT OF THE TREASURY
Office of the Comptroller of the
Currency
Agency Information Collection
Activities: Information Collection
Renewal; Submission for OMB Review;
Generic Clearance for the Collection of
Qualitative Feedback on Agency
Service Delivery
Office of the Comptroller of the
Currency (OCC), Treasury.
ACTION: Notice and request for
comments.
AGENCY:
The OCC, as part of its
continuing effort to reduce paperwork
and respondent burden, invites the
general public and other Federal
agencies to take this opportunity to
comment on a continuing information
collection as required by the Paperwork
Reduction Act of 1995 (PRA). In
accordance with the requirements of the
PRA, the OCC may not conduct or
sponsor, and the respondent is not
required to respond to, an information
collection unless it displays a currently
valid Office of Management and Budget
(OMB) control number. The OCC is
soliciting comment concerning the
renewal of its information collection
titled, ‘‘Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery.’’ The OCC also
is giving notice that it sent the
collection to OMB for review.
DATES: Comments must be submitted on
or before February 24, 2020.
ADDRESSES: Commenters are encouraged
to submit comments by email, if
possible. You may submit comments by
any of the following methods:
• Email: prainfo@occ.treas.gov.
• Mail: Chief Counsel’s Office,
Attention: Comment Processing, 1557–
0248, Office of the Comptroller of the
Currency, 400 7th Street SW, Suite 3E–
218, Washington, DC 20219.
• Hand Delivery/Courier: 400 7th
Street SW, Suite 3E–218, Washington,
DC 20219.
• Fax: (571) 465–4326.
Instructions: You must include
‘‘OCC’’ as the agency name and ‘‘1557–
0248’’ in your comment. In general, the
OCC will publish comments on
www.reginfo.gov without change,
including any business or personal
information provided, such as name and
address information, email addresses, or
phone numbers. Comments received,
including attachments and other
supporting materials, are part of the
public record and subject to public
disclosure. Do not include any
information in your comment or
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supporting materials that you consider
confidential or inappropriate for public
disclosure.
Additionally, please send a copy of
your comments by mail to: OCC Desk
Officer, 1557–0248, U.S. Office of
Management and Budget, 725 17th
Street NW, Washington, DC 20503 or by
email to oira_submission@omb.eop.gov.
You may review comments and other
related materials that pertain to this
information collection 1 following the
close of the 30-day comment period for
this notice by any of the following
methods:
• Viewing Comments Electronically:
Go to www.reginfo.gov. Click on the
‘‘Information Collection Review’’ tab.
Underneath the ‘‘Currently under
Review’’ section heading, from the dropdown menu select ‘‘Department of
Treasury’’ and then click ‘‘submit.’’ This
information collection can be located by
searching by OMB control number
‘‘1557–0248’’ or ‘‘Generic Clearance for
the Collection of Qualitative Feedback
on Agency Service Delivery.’’ Upon
finding the appropriate information
collection, click on the related ‘‘ICR
Reference Number.’’ On the next screen,
select ‘‘View Supporting Statement and
Other Documents’’ and then click on the
link to any comment listed at the bottom
of the screen.
• For assistance in navigating
www.reginfo.gov, please contact the
Regulatory Information Service Center
at (202) 482–7340.
• Viewing Comments Personally: You
may personally inspect comments at the
OCC, 400 7th Street SW, Washington,
DC. For security reasons, the OCC
requires that visitors make an
appointment to inspect comments. You
may do so by calling (202) 649–6700 or,
for persons who are deaf or hearing
impaired, TTY, (202) 649–5597. Upon
arrival, visitors will be required to
present valid government-issued photo
identification and submit to security
screening in order to inspect comments.
FOR FURTHER INFORMATION CONTACT:
Shaquita Merritt, OCC Clearance
Officer, (202) 649–5490 or, for persons
who are deaf or hearing impaired, TTY,
(202) 649–5597, Chief Counsel’s Office,
Office of the Comptroller of the
Currency, 400 7th Street SW, Suite 3E–
218, Washington, DC 20219.
SUPPLEMENTARY INFORMATION: Under the
PRA (44 U.S.C. 3501 et seq.), Federal
agencies must obtain approval from
OMB for each collection of information
that they conduct or sponsor. The term
‘‘collection of information’’ is defined in
1 On November 5, 2019, the OCC published a 60day notice for this information collection, 84 FR
59674.
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Fmt 4703
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44 U.S.C. 3502(3) and 5 CFR 1320.3(c)
and includes agency requests or
requirements that members of the public
submit reports, keep records, or provide
information to a third party. The OCC
asks that OMB extend its approval of the
collection in this notice.
Title: Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery.
OMB Control No.: 1557–0248.
Type of Review: Regular.
Affected Public: Businesses or
individuals.
Frequency of Response: On occasion.
Burden Estimate:
Number of Respondents: 7,025.
Total Annual Burden: 2,850.
Description: This generic information
collection request (ICR) provides a
means to solicit qualitative customer
and stakeholder feedback in an efficient,
timely manner, in accordance with the
Federal government’s commitment to
improving service delivery. Qualitative
feedback is information that provides
useful insights on perceptions and
opinions but does not include statistical
survey or quantitative results that can be
attributed to the surveyed population.
This qualitative feedback provides
insights into customer or stakeholder
perceptions, experiences, and
expectations; provides an early warning
of issues with service; and/or focuses
attention on areas where
communication, training, or changes in
operations might improve delivery of
products or services. It also enables
ongoing, collaborative, and actionable
communications between the OCC and
its customers and stakeholders, while
also utilizing feedback to improve
program management.
The OCC’s solicitations for feedback
target areas such as timeliness,
appropriateness, accuracy of
information, courtesy, efficiency of
service delivery, and resolution of
issues related to service delivery. The
OCC uses the responses to inform and
plan efforts to improve or maintain the
quality of service offered to the public.
If the OCC does not collect this
information, it will not have access to
vital feedback from customers and
stakeholders.
Under this generic ICR, the OCC will
submit a specific information collection
for approval only if the collection meets
the following conditions:
• It is voluntary;
• It imposes a low burden on
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per
respondent) and a low cost on both
respondents and the Federal
government;
E:\FR\FM\23JAN1.SGM
23JAN1
Federal Register / Vol. 85, No. 15 / Thursday, January 23, 2020 / Notices
• It is non-controversial and does not
raise issues of concern to other Federal
agencies;
• It is targeted to solicit opinions
from respondents who have experience
with the program or will have
experience with the program in the near
future;
• It includes personally identifiable
information (PII) only to the extent
necessary, and the OCC does not retain
the PII; 2
• It gathers information intended to
be used internally only for general
service improvement and program
management purposes and not intended
for release outside of the OCC;
• It does not gather information to be
used for the purpose of substantially
informing influential policy decisions;
• It gathers information that will
yield qualitative information and will
not be designed or expected to yield
statistically reliable results or used to
reach general conclusions about the
surveyed population; and
• Feedback collected provides useful
information, but it does not yield data
that can be attributed to the overall
population.
If these conditions are not met, the
OCC will submit an information
collection request to OMB for approval
through the normal PRA process.
The OCC will not use this type of
generic clearance for the collection of
qualitative feedback for any quantitative
information collection.
As a general matter, these information
collections will not result in any new
system of records containing privacy
information and will not ask questions
of a sensitive nature.
Comments: On November 5, 2019, the
OCC issued a notice for 60 days of
comment concerning this collection, 84
FR 59674. No comments were received.
Comments continue to be invited on:
(a) Whether the collection of
information is necessary for the proper
performance of the functions of the
OCC, including whether the information
has practical utility;
(b) The accuracy of the OCC’s
estimate of the burden of the
information collection;
(c) Ways to enhance the quality,
utility, and clarity of the information to
be collected;
(d) Ways to minimize the burden of
the collection on respondents, including
through the use of automated collection
techniques or other forms of information
technology; and
(e) Estimates of capital or start-up
costs and costs of operation,
maintenance, and/or purchase of
services expended to provide
information.
Dated: January 16, 2020.
Theodore J. Dowd,
Deputy Chief Counsel, Office of the
Comptroller of the Currency.
[FR Doc. 2020–01077 Filed 1–22–20; 8:45 am]
BILLING CODE 4810–33–P
DEPARTMENT OF VETERANS
AFFAIRS
Reimbursement for Caskets and Urns
for Burial of Unclaimed Remains in a
National Cemetery or a VA-Funded
State or Tribal Veterans’ Cemetery
Department of Veterans Affairs.
Notice.
AGENCY:
ACTION:
The Department of Veterans
Affairs (VA) is updating the monetary
reimbursement rates for caskets and
urns purchased for the interment in a
VA national cemetery or a VA-funded
state or tribal veterans’ cemetery of
Veterans who die with no known next
of kin and where there are insufficient
resources for furnishing a burial
container. The purpose of this notice is
to notify interested parties of the rates
that will apply to reimbursement claims
that occur during calendar year (CY)
2020.
SUMMARY:
Jerry
Sowders, National Cemetery
Administration, Department of Veterans
Affairs, 4850 Lemay Ferry Road, Saint
Louis, MO 63129. Telephone: (314)
461–6216 (this is not a toll-free
number).
FOR FURTHER INFORMATION CONTACT:
OCC may retain PII only in limited
circumstances and, if it does so, the OCC must
comply with applicable requirements, restrictions,
and prohibitions of the Privacy Act of 1974 and
other privacy and confidentiality laws that govern
the collection, retention, use, and/or disclosure of
such PII.
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4061
Section
2306(f) of title 38, United States Code,
authorizes VA National Cemetery
Administration (NCA) to furnish a
casket or urn for interment in a VA
national cemetery or a VA-funded state
or tribal veterans’ cemetery of the
unclaimed remains of Veterans for
whom VA cannot identify a next of kin
and determines that sufficient financial
resources for the furnishing of a casket
or urn for burial are not available. VA
implemented regulations to administer
this authority as a reimbursement
benefit in section 38.628 of title 38,
Code of Federal Regulations.
Reimbursement for a claim received
in any CY will not exceed the average
cost of a 20-gauge metal casket or a
durable plastic urn during the fiscal
year (FY) preceding the CY of the claim.
Average costs are determined by market
analysis for 20-gauge metal caskets,
designed to contain human remains,
with a gasketed seal, and external rails
or handles. The same analysis is
completed for durable plastic urns,
designed to contain human remains,
which include a secure closure to
contain the cremated remains.
Using this method of computation, in
FY 2019, the average costs for caskets
were determined to be $1,903 for
caskets and $149 for urns. Accordingly,
the maximum reimbursement rates
payable for qualifying interments
occurring during CY 2020 are $1,903 for
caskets and $149 for urns.
SUPPLEMENTARY INFORMATION:
Signing Authority
The Secretary of Veterans Affairs
approved this document and authorized
the undersigned to sign and submit the
document to the Office of the Federal
Register for publication electronically as
an official document of the Department
of Veterans Affairs. Pamela Powers,
Chief of Staff, Department of Veterans
Affairs, approved this document on
January 15, 2020, for publication.
Luvenia Potts,
Regulation Development Coordinator, Office
of Regulation Policy & Management, Office
of the Secretary, Department of Veterans
Affairs.
[FR Doc. 2020–01005 Filed 1–22–20; 8:45 am]
BILLING CODE 8320–01–P
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]]>Agencies
[Federal Register Volume 85, Number 15 (Thursday, January 23, 2020)]
[Notices]
[Pages 4060-4061]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-01077]
[[Page 4060]]
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DEPARTMENT OF THE TREASURY
Office of the Comptroller of the Currency
Agency Information Collection Activities: Information Collection
Renewal; Submission for OMB Review; Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery
AGENCY: Office of the Comptroller of the Currency (OCC), Treasury.
ACTION: Notice and request for comments.
-----------------------------------------------------------------------
SUMMARY: The OCC, as part of its continuing effort to reduce paperwork
and respondent burden, invites the general public and other Federal
agencies to take this opportunity to comment on a continuing
information collection as required by the Paperwork Reduction Act of
1995 (PRA). In accordance with the requirements of the PRA, the OCC may
not conduct or sponsor, and the respondent is not required to respond
to, an information collection unless it displays a currently valid
Office of Management and Budget (OMB) control number. The OCC is
soliciting comment concerning the renewal of its information collection
titled, ``Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.'' The OCC also is giving notice that it
sent the collection to OMB for review.
DATES: Comments must be submitted on or before February 24, 2020.
ADDRESSES: Commenters are encouraged to submit comments by email, if
possible. You may submit comments by any of the following methods:
Email: [email protected].
Mail: Chief Counsel's Office, Attention: Comment
Processing, 1557-0248, Office of the Comptroller of the Currency, 400
7th Street SW, Suite 3E-218, Washington, DC 20219.
Hand Delivery/Courier: 400 7th Street SW, Suite 3E-218,
Washington, DC 20219.
Fax: (571) 465-4326.
Instructions: You must include ``OCC'' as the agency name and
``1557-0248'' in your comment. In general, the OCC will publish
comments on www.reginfo.gov without change, including any business or
personal information provided, such as name and address information,
email addresses, or phone numbers. Comments received, including
attachments and other supporting materials, are part of the public
record and subject to public disclosure. Do not include any information
in your comment or supporting materials that you consider confidential
or inappropriate for public disclosure.
Additionally, please send a copy of your comments by mail to: OCC
Desk Officer, 1557-0248, U.S. Office of Management and Budget, 725 17th
Street NW, Washington, DC 20503 or by email to
[email protected].
You may review comments and other related materials that pertain to
this information collection \1\ following the close of the 30-day
comment period for this notice by any of the following methods:
---------------------------------------------------------------------------
\1\ On November 5, 2019, the OCC published a 60-day notice for
this information collection, 84 FR 59674.
---------------------------------------------------------------------------
Viewing Comments Electronically: Go to www.reginfo.gov.
Click on the ``Information Collection Review'' tab. Underneath the
``Currently under Review'' section heading, from the drop-down menu
select ``Department of Treasury'' and then click ``submit.'' This
information collection can be located by searching by OMB control
number ``1557-0248'' or ``Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery.'' Upon finding the
appropriate information collection, click on the related ``ICR
Reference Number.'' On the next screen, select ``View Supporting
Statement and Other Documents'' and then click on the link to any
comment listed at the bottom of the screen.
For assistance in navigating www.reginfo.gov, please
contact the Regulatory Information Service Center at (202) 482-7340.
Viewing Comments Personally: You may personally inspect
comments at the OCC, 400 7th Street SW, Washington, DC. For security
reasons, the OCC requires that visitors make an appointment to inspect
comments. You may do so by calling (202) 649-6700 or, for persons who
are deaf or hearing impaired, TTY, (202) 649-5597. Upon arrival,
visitors will be required to present valid government-issued photo
identification and submit to security screening in order to inspect
comments.
FOR FURTHER INFORMATION CONTACT: Shaquita Merritt, OCC Clearance
Officer, (202) 649-5490 or, for persons who are deaf or hearing
impaired, TTY, (202) 649-5597, Chief Counsel's Office, Office of the
Comptroller of the Currency, 400 7th Street SW, Suite 3E-218,
Washington, DC 20219.
SUPPLEMENTARY INFORMATION: Under the PRA (44 U.S.C. 3501 et seq.),
Federal agencies must obtain approval from OMB for each collection of
information that they conduct or sponsor. The term ``collection of
information'' is defined in 44 U.S.C. 3502(3) and 5 CFR 1320.3(c) and
includes agency requests or requirements that members of the public
submit reports, keep records, or provide information to a third party.
The OCC asks that OMB extend its approval of the collection in this
notice.
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Control No.: 1557-0248.
Type of Review: Regular.
Affected Public: Businesses or individuals.
Frequency of Response: On occasion.
Burden Estimate:
Number of Respondents: 7,025.
Total Annual Burden: 2,850.
Description: This generic information collection request (ICR)
provides a means to solicit qualitative customer and stakeholder
feedback in an efficient, timely manner, in accordance with the Federal
government's commitment to improving service delivery. Qualitative
feedback is information that provides useful insights on perceptions
and opinions but does not include statistical survey or quantitative
results that can be attributed to the surveyed population. This
qualitative feedback provides insights into customer or stakeholder
perceptions, experiences, and expectations; provides an early warning
of issues with service; and/or focuses attention on areas where
communication, training, or changes in operations might improve
delivery of products or services. It also enables ongoing,
collaborative, and actionable communications between the OCC and its
customers and stakeholders, while also utilizing feedback to improve
program management.
The OCC's solicitations for feedback target areas such as
timeliness, appropriateness, accuracy of information, courtesy,
efficiency of service delivery, and resolution of issues related to
service delivery. The OCC uses the responses to inform and plan efforts
to improve or maintain the quality of service offered to the public. If
the OCC does not collect this information, it will not have access to
vital feedback from customers and stakeholders.
Under this generic ICR, the OCC will submit a specific information
collection for approval only if the collection meets the following
conditions:
It is voluntary;
It imposes a low burden on respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and a low cost on both respondents and the
Federal government;
[[Page 4061]]
It is non-controversial and does not raise issues of
concern to other Federal agencies;
It is targeted to solicit opinions from respondents who
have experience with the program or will have experience with the
program in the near future;
It includes personally identifiable information (PII) only
to the extent necessary, and the OCC does not retain the PII; \2\
---------------------------------------------------------------------------
\2\ The OCC may retain PII only in limited circumstances and, if
it does so, the OCC must comply with applicable requirements,
restrictions, and prohibitions of the Privacy Act of 1974 and other
privacy and confidentiality laws that govern the collection,
retention, use, and/or disclosure of such PII.
---------------------------------------------------------------------------
It gathers information intended to be used internally only
for general service improvement and program management purposes and not
intended for release outside of the OCC;
It does not gather information to be used for the purpose
of substantially informing influential policy decisions;
It gathers information that will yield qualitative
information and will not be designed or expected to yield statistically
reliable results or used to reach general conclusions about the
surveyed population; and
Feedback collected provides useful information, but it
does not yield data that can be attributed to the overall population.
If these conditions are not met, the OCC will submit an information
collection request to OMB for approval through the normal PRA process.
The OCC will not use this type of generic clearance for the
collection of qualitative feedback for any quantitative information
collection.
As a general matter, these information collections will not result
in any new system of records containing privacy information and will
not ask questions of a sensitive nature.
Comments: On November 5, 2019, the OCC issued a notice for 60 days
of comment concerning this collection, 84 FR 59674. No comments were
received. Comments continue to be invited on:
(a) Whether the collection of information is necessary for the
proper performance of the functions of the OCC, including whether the
information has practical utility;
(b) The accuracy of the OCC's estimate of the burden of the
information collection;
(c) Ways to enhance the quality, utility, and clarity of the
information to be collected;
(d) Ways to minimize the burden of the collection on respondents,
including through the use of automated collection techniques or other
forms of information technology; and
(e) Estimates of capital or start-up costs and costs of operation,
maintenance, and/or purchase of services expended to provide
information.
Dated: January 16, 2020.
Theodore J. Dowd,
Deputy Chief Counsel, Office of the Comptroller of the Currency.
[FR Doc. 2020-01077 Filed 1-22-20; 8:45 am]
BILLING CODE 4810-33-P
