Agency Information Collection Activities: Information Collection Renewal; Submission for OMB Review; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 4060-4061 [2020-01077]

Download as PDF 4060 Federal Register / Vol. 85, No. 15 / Thursday, January 23, 2020 / Notices DEPARTMENT OF THE TREASURY Office of the Comptroller of the Currency Agency Information Collection Activities: Information Collection Renewal; Submission for OMB Review; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Office of the Comptroller of the Currency (OCC), Treasury. ACTION: Notice and request for comments. AGENCY: The OCC, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on a continuing information collection as required by the Paperwork Reduction Act of 1995 (PRA). In accordance with the requirements of the PRA, the OCC may not conduct or sponsor, and the respondent is not required to respond to, an information collection unless it displays a currently valid Office of Management and Budget (OMB) control number. The OCC is soliciting comment concerning the renewal of its information collection titled, ‘‘Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.’’ The OCC also is giving notice that it sent the collection to OMB for review. DATES: Comments must be submitted on or before February 24, 2020. ADDRESSES: Commenters are encouraged to submit comments by email, if possible. You may submit comments by any of the following methods: • Email: prainfo@occ.treas.gov. • Mail: Chief Counsel’s Office, Attention: Comment Processing, 1557– 0248, Office of the Comptroller of the Currency, 400 7th Street SW, Suite 3E– 218, Washington, DC 20219. • Hand Delivery/Courier: 400 7th Street SW, Suite 3E–218, Washington, DC 20219. • Fax: (571) 465–4326. Instructions: You must include ‘‘OCC’’ as the agency name and ‘‘1557– 0248’’ in your comment. In general, the OCC will publish comments on www.reginfo.gov without change, including any business or personal information provided, such as name and address information, email addresses, or phone numbers. Comments received, including attachments and other supporting materials, are part of the public record and subject to public disclosure. Do not include any information in your comment or jbell on DSKJLSW7X2PROD with NOTICES SUMMARY: VerDate Sep<11>2014 17:13 Jan 22, 2020 Jkt 250001 supporting materials that you consider confidential or inappropriate for public disclosure. Additionally, please send a copy of your comments by mail to: OCC Desk Officer, 1557–0248, U.S. Office of Management and Budget, 725 17th Street NW, Washington, DC 20503 or by email to oira_submission@omb.eop.gov. You may review comments and other related materials that pertain to this information collection 1 following the close of the 30-day comment period for this notice by any of the following methods: • Viewing Comments Electronically: Go to www.reginfo.gov. Click on the ‘‘Information Collection Review’’ tab. Underneath the ‘‘Currently under Review’’ section heading, from the dropdown menu select ‘‘Department of Treasury’’ and then click ‘‘submit.’’ This information collection can be located by searching by OMB control number ‘‘1557–0248’’ or ‘‘Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.’’ Upon finding the appropriate information collection, click on the related ‘‘ICR Reference Number.’’ On the next screen, select ‘‘View Supporting Statement and Other Documents’’ and then click on the link to any comment listed at the bottom of the screen. • For assistance in navigating www.reginfo.gov, please contact the Regulatory Information Service Center at (202) 482–7340. • Viewing Comments Personally: You may personally inspect comments at the OCC, 400 7th Street SW, Washington, DC. For security reasons, the OCC requires that visitors make an appointment to inspect comments. You may do so by calling (202) 649–6700 or, for persons who are deaf or hearing impaired, TTY, (202) 649–5597. Upon arrival, visitors will be required to present valid government-issued photo identification and submit to security screening in order to inspect comments. FOR FURTHER INFORMATION CONTACT: Shaquita Merritt, OCC Clearance Officer, (202) 649–5490 or, for persons who are deaf or hearing impaired, TTY, (202) 649–5597, Chief Counsel’s Office, Office of the Comptroller of the Currency, 400 7th Street SW, Suite 3E– 218, Washington, DC 20219. SUPPLEMENTARY INFORMATION: Under the PRA (44 U.S.C. 3501 et seq.), Federal agencies must obtain approval from OMB for each collection of information that they conduct or sponsor. The term ‘‘collection of information’’ is defined in 1 On November 5, 2019, the OCC published a 60day notice for this information collection, 84 FR 59674. PO 00000 Frm 00170 Fmt 4703 Sfmt 4703 44 U.S.C. 3502(3) and 5 CFR 1320.3(c) and includes agency requests or requirements that members of the public submit reports, keep records, or provide information to a third party. The OCC asks that OMB extend its approval of the collection in this notice. Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery. OMB Control No.: 1557–0248. Type of Review: Regular. Affected Public: Businesses or individuals. Frequency of Response: On occasion. Burden Estimate: Number of Respondents: 7,025. Total Annual Burden: 2,850. Description: This generic information collection request (ICR) provides a means to solicit qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Federal government’s commitment to improving service delivery. Qualitative feedback is information that provides useful insights on perceptions and opinions but does not include statistical survey or quantitative results that can be attributed to the surveyed population. This qualitative feedback provides insights into customer or stakeholder perceptions, experiences, and expectations; provides an early warning of issues with service; and/or focuses attention on areas where communication, training, or changes in operations might improve delivery of products or services. It also enables ongoing, collaborative, and actionable communications between the OCC and its customers and stakeholders, while also utilizing feedback to improve program management. The OCC’s solicitations for feedback target areas such as timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues related to service delivery. The OCC uses the responses to inform and plan efforts to improve or maintain the quality of service offered to the public. If the OCC does not collect this information, it will not have access to vital feedback from customers and stakeholders. Under this generic ICR, the OCC will submit a specific information collection for approval only if the collection meets the following conditions: • It is voluntary; • It imposes a low burden on respondents (based on considerations of total burden hours, total number of respondents, or burden-hours per respondent) and a low cost on both respondents and the Federal government; E:\FR\FM\23JAN1.SGM 23JAN1 Federal Register / Vol. 85, No. 15 / Thursday, January 23, 2020 / Notices • It is non-controversial and does not raise issues of concern to other Federal agencies; • It is targeted to solicit opinions from respondents who have experience with the program or will have experience with the program in the near future; • It includes personally identifiable information (PII) only to the extent necessary, and the OCC does not retain the PII; 2 • It gathers information intended to be used internally only for general service improvement and program management purposes and not intended for release outside of the OCC; • It does not gather information to be used for the purpose of substantially informing influential policy decisions; • It gathers information that will yield qualitative information and will not be designed or expected to yield statistically reliable results or used to reach general conclusions about the surveyed population; and • Feedback collected provides useful information, but it does not yield data that can be attributed to the overall population. If these conditions are not met, the OCC will submit an information collection request to OMB for approval through the normal PRA process. The OCC will not use this type of generic clearance for the collection of qualitative feedback for any quantitative information collection. As a general matter, these information collections will not result in any new system of records containing privacy information and will not ask questions of a sensitive nature. Comments: On November 5, 2019, the OCC issued a notice for 60 days of comment concerning this collection, 84 FR 59674. No comments were received. Comments continue to be invited on: (a) Whether the collection of information is necessary for the proper performance of the functions of the OCC, including whether the information has practical utility; (b) The accuracy of the OCC’s estimate of the burden of the information collection; (c) Ways to enhance the quality, utility, and clarity of the information to be collected; (d) Ways to minimize the burden of the collection on respondents, including through the use of automated collection techniques or other forms of information technology; and (e) Estimates of capital or start-up costs and costs of operation, maintenance, and/or purchase of services expended to provide information. Dated: January 16, 2020. Theodore J. Dowd, Deputy Chief Counsel, Office of the Comptroller of the Currency. [FR Doc. 2020–01077 Filed 1–22–20; 8:45 am] BILLING CODE 4810–33–P DEPARTMENT OF VETERANS AFFAIRS Reimbursement for Caskets and Urns for Burial of Unclaimed Remains in a National Cemetery or a VA-Funded State or Tribal Veterans’ Cemetery Department of Veterans Affairs. Notice. AGENCY: ACTION: The Department of Veterans Affairs (VA) is updating the monetary reimbursement rates for caskets and urns purchased for the interment in a VA national cemetery or a VA-funded state or tribal veterans’ cemetery of Veterans who die with no known next of kin and where there are insufficient resources for furnishing a burial container. The purpose of this notice is to notify interested parties of the rates that will apply to reimbursement claims that occur during calendar year (CY) 2020. SUMMARY: Jerry Sowders, National Cemetery Administration, Department of Veterans Affairs, 4850 Lemay Ferry Road, Saint Louis, MO 63129. Telephone: (314) 461–6216 (this is not a toll-free number). FOR FURTHER INFORMATION CONTACT: OCC may retain PII only in limited circumstances and, if it does so, the OCC must comply with applicable requirements, restrictions, and prohibitions of the Privacy Act of 1974 and other privacy and confidentiality laws that govern the collection, retention, use, and/or disclosure of such PII. jbell on DSKJLSW7X2PROD with NOTICES 2 The VerDate Sep<11>2014 17:13 Jan 22, 2020 Jkt 250001 PO 00000 Frm 00171 Fmt 4703 Sfmt 9990 4061 Section 2306(f) of title 38, United States Code, authorizes VA National Cemetery Administration (NCA) to furnish a casket or urn for interment in a VA national cemetery or a VA-funded state or tribal veterans’ cemetery of the unclaimed remains of Veterans for whom VA cannot identify a next of kin and determines that sufficient financial resources for the furnishing of a casket or urn for burial are not available. VA implemented regulations to administer this authority as a reimbursement benefit in section 38.628 of title 38, Code of Federal Regulations. Reimbursement for a claim received in any CY will not exceed the average cost of a 20-gauge metal casket or a durable plastic urn during the fiscal year (FY) preceding the CY of the claim. Average costs are determined by market analysis for 20-gauge metal caskets, designed to contain human remains, with a gasketed seal, and external rails or handles. The same analysis is completed for durable plastic urns, designed to contain human remains, which include a secure closure to contain the cremated remains. Using this method of computation, in FY 2019, the average costs for caskets were determined to be $1,903 for caskets and $149 for urns. Accordingly, the maximum reimbursement rates payable for qualifying interments occurring during CY 2020 are $1,903 for caskets and $149 for urns. SUPPLEMENTARY INFORMATION: Signing Authority The Secretary of Veterans Affairs approved this document and authorized the undersigned to sign and submit the document to the Office of the Federal Register for publication electronically as an official document of the Department of Veterans Affairs. Pamela Powers, Chief of Staff, Department of Veterans Affairs, approved this document on January 15, 2020, for publication. Luvenia Potts, Regulation Development Coordinator, Office of Regulation Policy & Management, Office of the Secretary, Department of Veterans Affairs. [FR Doc. 2020–01005 Filed 1–22–20; 8:45 am] BILLING CODE 8320–01–P E:\FR\FM\23JAN1.SGM 23JAN1

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[Federal Register Volume 85, Number 15 (Thursday, January 23, 2020)]
[Notices]
[Pages 4060-4061]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-01077]



[[Page 4060]]

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DEPARTMENT OF THE TREASURY

Office of the Comptroller of the Currency


Agency Information Collection Activities: Information Collection 
Renewal; Submission for OMB Review; Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery

AGENCY: Office of the Comptroller of the Currency (OCC), Treasury.

ACTION: Notice and request for comments.

-----------------------------------------------------------------------

SUMMARY: The OCC, as part of its continuing effort to reduce paperwork 
and respondent burden, invites the general public and other Federal 
agencies to take this opportunity to comment on a continuing 
information collection as required by the Paperwork Reduction Act of 
1995 (PRA). In accordance with the requirements of the PRA, the OCC may 
not conduct or sponsor, and the respondent is not required to respond 
to, an information collection unless it displays a currently valid 
Office of Management and Budget (OMB) control number. The OCC is 
soliciting comment concerning the renewal of its information collection 
titled, ``Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.'' The OCC also is giving notice that it 
sent the collection to OMB for review.

DATES: Comments must be submitted on or before February 24, 2020.

ADDRESSES: Commenters are encouraged to submit comments by email, if 
possible. You may submit comments by any of the following methods:
     Email: [email protected].
     Mail: Chief Counsel's Office, Attention: Comment 
Processing, 1557-0248, Office of the Comptroller of the Currency, 400 
7th Street SW, Suite 3E-218, Washington, DC 20219.
     Hand Delivery/Courier: 400 7th Street SW, Suite 3E-218, 
Washington, DC 20219.
     Fax: (571) 465-4326.
    Instructions: You must include ``OCC'' as the agency name and 
``1557-0248'' in your comment. In general, the OCC will publish 
comments on www.reginfo.gov without change, including any business or 
personal information provided, such as name and address information, 
email addresses, or phone numbers. Comments received, including 
attachments and other supporting materials, are part of the public 
record and subject to public disclosure. Do not include any information 
in your comment or supporting materials that you consider confidential 
or inappropriate for public disclosure.
    Additionally, please send a copy of your comments by mail to: OCC 
Desk Officer, 1557-0248, U.S. Office of Management and Budget, 725 17th 
Street NW, Washington, DC 20503 or by email to 
[email protected].
    You may review comments and other related materials that pertain to 
this information collection \1\ following the close of the 30-day 
comment period for this notice by any of the following methods:
---------------------------------------------------------------------------

    \1\ On November 5, 2019, the OCC published a 60-day notice for 
this information collection, 84 FR 59674.
---------------------------------------------------------------------------

     Viewing Comments Electronically: Go to www.reginfo.gov. 
Click on the ``Information Collection Review'' tab. Underneath the 
``Currently under Review'' section heading, from the drop-down menu 
select ``Department of Treasury'' and then click ``submit.'' This 
information collection can be located by searching by OMB control 
number ``1557-0248'' or ``Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery.'' Upon finding the 
appropriate information collection, click on the related ``ICR 
Reference Number.'' On the next screen, select ``View Supporting 
Statement and Other Documents'' and then click on the link to any 
comment listed at the bottom of the screen.
     For assistance in navigating www.reginfo.gov, please 
contact the Regulatory Information Service Center at (202) 482-7340.
     Viewing Comments Personally: You may personally inspect 
comments at the OCC, 400 7th Street SW, Washington, DC. For security 
reasons, the OCC requires that visitors make an appointment to inspect 
comments. You may do so by calling (202) 649-6700 or, for persons who 
are deaf or hearing impaired, TTY, (202) 649-5597. Upon arrival, 
visitors will be required to present valid government-issued photo 
identification and submit to security screening in order to inspect 
comments.

FOR FURTHER INFORMATION CONTACT: Shaquita Merritt, OCC Clearance 
Officer, (202) 649-5490 or, for persons who are deaf or hearing 
impaired, TTY, (202) 649-5597, Chief Counsel's Office, Office of the 
Comptroller of the Currency, 400 7th Street SW, Suite 3E-218, 
Washington, DC 20219.

SUPPLEMENTARY INFORMATION: Under the PRA (44 U.S.C. 3501 et seq.), 
Federal agencies must obtain approval from OMB for each collection of 
information that they conduct or sponsor. The term ``collection of 
information'' is defined in 44 U.S.C. 3502(3) and 5 CFR 1320.3(c) and 
includes agency requests or requirements that members of the public 
submit reports, keep records, or provide information to a third party. 
The OCC asks that OMB extend its approval of the collection in this 
notice.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Control No.: 1557-0248.
    Type of Review: Regular.
    Affected Public: Businesses or individuals.
    Frequency of Response: On occasion.
    Burden Estimate:
    Number of Respondents: 7,025.
    Total Annual Burden: 2,850.
    Description: This generic information collection request (ICR) 
provides a means to solicit qualitative customer and stakeholder 
feedback in an efficient, timely manner, in accordance with the Federal 
government's commitment to improving service delivery. Qualitative 
feedback is information that provides useful insights on perceptions 
and opinions but does not include statistical survey or quantitative 
results that can be attributed to the surveyed population. This 
qualitative feedback provides insights into customer or stakeholder 
perceptions, experiences, and expectations; provides an early warning 
of issues with service; and/or focuses attention on areas where 
communication, training, or changes in operations might improve 
delivery of products or services. It also enables ongoing, 
collaborative, and actionable communications between the OCC and its 
customers and stakeholders, while also utilizing feedback to improve 
program management.
    The OCC's solicitations for feedback target areas such as 
timeliness, appropriateness, accuracy of information, courtesy, 
efficiency of service delivery, and resolution of issues related to 
service delivery. The OCC uses the responses to inform and plan efforts 
to improve or maintain the quality of service offered to the public. If 
the OCC does not collect this information, it will not have access to 
vital feedback from customers and stakeholders.
    Under this generic ICR, the OCC will submit a specific information 
collection for approval only if the collection meets the following 
conditions:
     It is voluntary;
     It imposes a low burden on respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and a low cost on both respondents and the 
Federal government;

[[Page 4061]]

     It is non-controversial and does not raise issues of 
concern to other Federal agencies;
     It is targeted to solicit opinions from respondents who 
have experience with the program or will have experience with the 
program in the near future;
     It includes personally identifiable information (PII) only 
to the extent necessary, and the OCC does not retain the PII; \2\
---------------------------------------------------------------------------

    \2\ The OCC may retain PII only in limited circumstances and, if 
it does so, the OCC must comply with applicable requirements, 
restrictions, and prohibitions of the Privacy Act of 1974 and other 
privacy and confidentiality laws that govern the collection, 
retention, use, and/or disclosure of such PII.
---------------------------------------------------------------------------

     It gathers information intended to be used internally only 
for general service improvement and program management purposes and not 
intended for release outside of the OCC;
     It does not gather information to be used for the purpose 
of substantially informing influential policy decisions;
     It gathers information that will yield qualitative 
information and will not be designed or expected to yield statistically 
reliable results or used to reach general conclusions about the 
surveyed population; and
     Feedback collected provides useful information, but it 
does not yield data that can be attributed to the overall population.
    If these conditions are not met, the OCC will submit an information 
collection request to OMB for approval through the normal PRA process.
    The OCC will not use this type of generic clearance for the 
collection of qualitative feedback for any quantitative information 
collection.
    As a general matter, these information collections will not result 
in any new system of records containing privacy information and will 
not ask questions of a sensitive nature.
    Comments: On November 5, 2019, the OCC issued a notice for 60 days 
of comment concerning this collection, 84 FR 59674. No comments were 
received. Comments continue to be invited on:
    (a) Whether the collection of information is necessary for the 
proper performance of the functions of the OCC, including whether the 
information has practical utility;
    (b) The accuracy of the OCC's estimate of the burden of the 
information collection;
    (c) Ways to enhance the quality, utility, and clarity of the 
information to be collected;
    (d) Ways to minimize the burden of the collection on respondents, 
including through the use of automated collection techniques or other 
forms of information technology; and
    (e) Estimates of capital or start-up costs and costs of operation, 
maintenance, and/or purchase of services expended to provide 
information.

    Dated: January 16, 2020.
Theodore J. Dowd,
Deputy Chief Counsel, Office of the Comptroller of the Currency.
[FR Doc. 2020-01077 Filed 1-22-20; 8:45 am]
BILLING CODE 4810-33-P