Agency Information Collection Activities; Submission to the Office of Management and Budget for Review and Approval; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery; Proposed Information Collection; Comment Request, 67732 [2019-26632]

Download as PDF 67732 Federal Register / Vol. 84, No. 238 / Wednesday, December 11, 2019 / Notices disputes the reseller received to the CRC that provided the reseller with the disputed information. 4. Conclusion The Bureau will continue to publish Supervisory Highlights to aid Bureausupervised entities in their efforts to comply with Federal consumer financial law. The report shares information regarding general supervisory and examination findings regarding the FCRA and Regulation V (without identifying specific institutions). This information is shared, in part, to communicate the Bureau’s supervisory expectations to CRCs and furnishers that those institutions comply with the applicable provisions of the FCRA and Regulation V. Supervision’s work in the consumer reporting market is ongoing and remains a high priority. As detailed in this report, CFPB examiners have continued to identify violations and CMS weaknesses regarding critical FCRA and Regulation V protections. However, examiners have also observed significant improvements in these areas, including continued investment in FCRA-related CMS. Supervision will continue to conduct reviews at CRCs, including resellers, as well as at furnishers and users of consumer reports within our supervisory jurisdiction. Dated: November 30, 2019. Kathleen L. Kraninger, Director, Bureau of Consumer Financial Protection. [FR Doc. 2019–26669 Filed 12–10–19; 8:45 am] BILLING CODE 4810–AM–P CORPORATION FOR NATIONAL AND COMMUNITY SERVICE Agency Information Collection Activities; Submission to the Office of Management and Budget for Review and Approval; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery; Proposed Information Collection; Comment Request Corporation for National and Community Service. ACTION: Notice. lotter on DSKBCFDHB2PROD with NOTICES AGENCY: The Corporation for National and Community Service (CNCS) has submitted a public information collection request (ICR) entitled Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery for review and approval in SUMMARY: VerDate Sep<11>2014 16:23 Dec 10, 2019 Jkt 250001 accordance with the Paperwork Reduction Act. DATES: Written comments must be submitted to the individual and office listed in the ADDRESSES section by January 10, 2020. ADDRESSES: Direct written comments and/or suggestions regarding the items contained in this Notice to the Attention: CNCS Desk Officer, Office of Information and Regulatory Affairs, Office of Management and Budget, 725 17th Street NW, Washington, DC 20503 or by fax to (202) 395–5806. Provide written comments within 30 days of Notice publication. FOR FURTHER INFORMATION CONTACT: Copies of this ICR, with applicable supporting documentation, may be obtained by calling the Corporation for National and Community Service, Amy Borgstrom by email to aborgstrom@ cns.gov. The OMB is particularly interested in comments which: • Evaluate whether the proposed collection of information is necessary for the proper performance of the functions of CNCS, including whether the information will have practical utility; • Evaluate the accuracy of the agency’s estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions; • Propose ways to enhance the quality, utility, and clarity of the information to be collected; and • Propose ways to minimize the burden of the collection of information on those who are to respond, including through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology. SUPPLEMENTARY INFORMATION: Comments A 60-day Notice requesting public comment was published in the Federal Register on Monday, September 30 at Vol. 84, Page Number 51524. This comment period ended November 29, 2019. No public comments were received from this Notice. Title of Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery. OMB Control Number: 3045–0137. Type of Review: Renewal. Respondents/Affected Public: Individuals, Households and Organizations. Total Estimated Number of Annual Responses: 15,000. PO 00000 Frm 00030 Fmt 4703 Sfmt 4703 Total Estimated Number of Annual Burden Hours: 2,500. Abstract: The proposed information collection activity provides a means to elicit qualitative customer and stakeholder feedback in an efficient, timely manner. By qualitative feedback we mean information that provides useful insights on perceptions and opinions but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training, or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative, and actionable communications between the agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. The solicitation of feedback will target areas such as: Timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. Responses will be assessed to plan and inform efforts to improve or maintain the quality of service offered to the public. If this information is not collected, vital feedback from customers and stakeholders on the agency’s services will be unavailable. CNCS seeks to renew the current information collection. The information collection will be used in the same manner as the existing application. CNCS also seeks to continue using the current application until the revised application is approved by OMB. The current application is due to expire on November 30, 2020. Dated: December 5, 2019. Amy Borgstrom, Associate Director of Policy. [FR Doc. 2019–26632 Filed 12–10–19; 8:45 am] BILLING CODE 6050–28–P DEPARTMENT OF DEFENSE Office of the Secretary [Docket ID: DOD–2019–OS–0133] Proposed Collection; Comment Request Office of the Undersecretary of Defense for Personnel & Readiness, DoD. ACTION: Information collection notice. AGENCY: E:\FR\FM\11DEN1.SGM 11DEN1

Agencies

[Federal Register Volume 84, Number 238 (Wednesday, December 11, 2019)]
[Notices]
[Page 67732]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-26632]


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CORPORATION FOR NATIONAL AND COMMUNITY SERVICE


Agency Information Collection Activities; Submission to the 
Office of Management and Budget for Review and Approval; Comment 
Request; Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery; Proposed Information Collection; Comment 
Request

AGENCY: Corporation for National and Community Service.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: The Corporation for National and Community Service (CNCS) has 
submitted a public information collection request (ICR) entitled 
Generic Clearance for the Collection of Qualitative Feedback on Agency 
Service Delivery for review and approval in accordance with the 
Paperwork Reduction Act.

DATES: Written comments must be submitted to the individual and office 
listed in the ADDRESSES section by January 10, 2020.

ADDRESSES: Direct written comments and/or suggestions regarding the 
items contained in this Notice to the Attention: CNCS Desk Officer, 
Office of Information and Regulatory Affairs, Office of Management and 
Budget, 725 17th Street NW, Washington, DC 20503 or by fax to (202) 
395-5806. Provide written comments within 30 days of Notice 
publication.

FOR FURTHER INFORMATION CONTACT: Copies of this ICR, with applicable 
supporting documentation, may be obtained by calling the Corporation 
for National and Community Service, Amy Borgstrom by email to 
[email protected].

SUPPLEMENTARY INFORMATION: The OMB is particularly interested in 
comments which:
     Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of CNCS, 
including whether the information will have practical utility;
     Evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions;
     Propose ways to enhance the quality, utility, and clarity 
of the information to be collected; and
     Propose ways to minimize the burden of the collection of 
information on those who are to respond, including through the use of 
appropriate automated, electronic, mechanical, or other technological 
collection techniques or other forms of information technology.

Comments

    A 60-day Notice requesting public comment was published in the 
Federal Register on Monday, September 30 at Vol. 84, Page Number 51524. 
This comment period ended November 29, 2019. No public comments were 
received from this Notice.
    Title of Collection: Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery.
    OMB Control Number: 3045-0137. Type of Review: Renewal.
    Respondents/Affected Public: Individuals, Households and 
Organizations.
    Total Estimated Number of Annual Responses: 15,000.
    Total Estimated Number of Annual Burden Hours: 2,500.
    Abstract: The proposed information collection activity provides a 
means to elicit qualitative customer and stakeholder feedback in an 
efficient, timely manner. By qualitative feedback we mean information 
that provides useful insights on perceptions and opinions but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training, or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative, and actionable 
communications between the agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the agency's services will be unavailable.
    CNCS seeks to renew the current information collection. The 
information collection will be used in the same manner as the existing 
application. CNCS also seeks to continue using the current application 
until the revised application is approved by OMB. The current 
application is due to expire on November 30, 2020.

    Dated: December 5, 2019.
Amy Borgstrom,
Associate Director of Policy.
[FR Doc. 2019-26632 Filed 12-10-19; 8:45 am]
 BILLING CODE 6050-28-P
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