Agency Information Collection Activities: Information Collection Renewal; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 59674-59675 [2019-24076]
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khammond on DSKJM1Z7X2PROD with NOTICES
59674
Federal Register / Vol. 84, No. 214 / Tuesday, November 5, 2019 / Notices
OMB to approve or disapprove
paperwork packages between 30 and 60
days after the 30-day notice is
published. 44 U.S.C. 3507(b)–(c); 5 CFR
1320.12(d); see also 60 FR 44978, 44983,
Aug. 29, 1995. OMB believes that the
30-day notice informs the regulated
community to file relevant comments
and affords the agency adequate time to
digest public comments before it
renders a decision. 60 FR 44983, Aug.
29, 1995. Therefore, respondents should
submit their respective comments to
OMB within 30 days of publication to
best ensure having their full effect. 5
CFR 1320.12(c); see also 60 FR 44983,
Aug. 29, 1995.
The summaries below describe the
nature of the information collection
requirements (ICRs) and the expected
burden. The requirements are being
submitted for clearance by OMB as
required by the PRA.
Title: 49 U.S.C. Section 5337 State of
Good Repair Program.
OMB Control Number: 2132–0577.
Type of Request: Renewal of a
previously approved information
collection.
Abstract: The State of Good Repair
(SGR) Grants Program (49 U.S.C. 5337)
provides financial assistance to public
transit agencies that operate rail fixedguideway and high-intensity motorbus
systems for the maintenance,
replacement, and rehabilitation of
capital assets, along with the
development and implementation of
transit asset management plans. These
funds reflect a commitment to ensuring
that public transit operates safely,
efficiently, reliably, and sustainably so
that communities can offer balanced
transportation choices that help to
improve mobility, reduce congestion,
and encourage economic development.
Eligible recipients include state and
local government authorities in
urbanized areas with intensity fixed
guideway systems and/or intensity
motorbus systems operating at least
seven years. Projects are funded at 80
percent federal with a 20 percent local
match requirement by statute.
Respondents: Eligible recipients are
state and local government authorities
in urbanized areas with fixed guideway
and high intensity motorbus systems in
revenue service for at least seven years.
Estimated Annual Number of
Respondents: 1,044.
Estimated Total Annual Burden:
13,217.
Frequency: Annually.
Nadine Pembleton,
Director Office of Management Planning.
[FR Doc. 2019–24155 Filed 11–4–19; 8:45 am]
BILLING CODE P
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DEPARTMENT OF THE TREASURY
Office of the Comptroller of the
Currency
Agency Information Collection
Activities: Information Collection
Renewal; Comment Request; Generic
Clearance for the Collection of
Qualitative Feedback on Agency
Service Delivery
Office of the Comptroller of the
Currency (OCC), Treasury.
ACTION: Notice and request for
comments.
AGENCY:
The OCC, as part of its
continuing effort to reduce paperwork
and respondent burden, invites the
general public and other Federal
agencies to take this opportunity to
comment on a continuing information
collection as required by the Paperwork
Reduction Act of 1995 (PRA).
In accordance with the requirements
of the PRA, the OCC may not conduct
or sponsor, and the respondent is not
required to respond to, an information
collection unless it displays a currently
valid Office of Management and Budget
(OMB) control number.
The OCC is soliciting comment
concerning the renewal of its
information collection titled, ‘‘Generic
Clearance for the Collection of
Qualitative Feedback on Agency Service
Delivery.’’
DATES: Comments must be submitted on
or before January 6, 2020.
ADDRESSES: Commenters are encouraged
to submit comments by email, if
possible. You may submit comments by
any of the following methods:
• Email: prainfo@occ.treas.gov.
• Mail: Chief Counsel’s Office,
Attention: Comment Processing, 1557–
0248, Office of the Comptroller of the
Currency, 400 7th Street SW, Suite 3E–
218, Washington, DC 20219.
• Hand Delivery/Courier: 400 7th
Street SW, Suite 3E–218, Washington,
DC 20219.
• Fax: (571) 465–4326.
Instructions: You must include
‘‘OCC’’ as the agency name and ‘‘1557–
0248’’ in your comment. In general, the
OCC will publish comments on
www.reginfo.gov without change,
including any business or personal
information provided, such as name and
address information, email addresses, or
phone numbers. Comments received,
including attachments and other
supporting materials, are part of the
public record and subject to public
disclosure. Do not include any
information in your comment or
supporting materials that you consider
SUMMARY:
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confidential or inappropriate for public
disclosure.
You may review comments and other
related materials that pertain to this
information collection beginning on the
date of publication of the second notice
for this collection 1 by any of the
following methods:
• Viewing Comments Electronically:
Go to www.reginfo.gov. Click on the
‘‘Information Collection Review’’ tab.
Underneath the ‘‘Currently under
Review’’ section heading, from the dropdown menu select ‘‘Department of
Treasury’’ and then click ‘‘submit.’’ This
information collection can be located by
searching by OMB control number
‘‘1557–0248’’ or ‘‘Generic Clearance for
the Collection of Qualitative Feedback
on Agency Service Delivery.’’ Upon
finding the appropriate information
collection, click on the related ‘‘ICR
Reference Number.’’ On the next screen,
select ‘‘View Supporting Statement and
Other Documents’’ and then click on the
link to any comment listed at the bottom
of the screen.
• For assistance in navigating
www.reginfo.gov, please contact the
Regulatory Information Service Center
at (202) 482–7340.
• Viewing Comments Personally: You
may personally inspect comments at the
OCC, 400 7th Street SW, Washington,
DC. For security reasons, the OCC
requires that visitors make an
appointment to inspect comments. You
may do so by calling (202) 649–6700 or,
for persons who are deaf or hearing
impaired, TTY, (202) 649–5597. Upon
arrival, visitors will be required to
present valid government-issued photo
identification and submit to security
screening in order to inspect comments.
FOR FURTHER INFORMATION CONTACT:
Shaquita Merritt, OCC Clearance
Officer, (202) 649–5490 or, for persons
who are deaf or hearing impaired, TTY,
(202) 649–5597, Chief Counsel’s Office,
Office of the Comptroller of the
Currency, 400 7th Street SW, Suite 3E–
218, Washington, DC 20219.
SUPPLEMENTARY INFORMATION: Under the
PRA (44 U.S.C. 3501 et seq.), Federal
agencies must obtain approval from
OMB for each collection of information
that they conduct or sponsor. The term
‘‘collection of information’’ is defined in
44 U.S.C. 3502(3) and 5 CFR 1320.3(c)
and includes agency requests or
requirements that members of the public
submit reports, keep records, or provide
information to a third party. Section
3506(c)(2)(A) of title 44 requires Federal
agencies to publish a 60-day notice in
1 Following the close of this notice’s 60-day
comment period, the OCC will publish a second
notice with a 30-day comment period.
E:\FR\FM\05NON1.SGM
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khammond on DSKJM1Z7X2PROD with NOTICES
Federal Register / Vol. 84, No. 214 / Tuesday, November 5, 2019 / Notices
the Federal Register concerning each
proposed collection of information,
including each proposed extension of an
existing collection of information,
before submitting the collection to OMB
for approval. To comply with this
requirement, the OCC is publishing this
notice of the renewal of the following
information collection:
Title: Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery.
OMB Control No.: 1557–0248.
Type of Review: Regular.
Affected Public: Businesses or
individuals.
Frequency of Response: On occasion.
Burden Estimate:
Number of Respondents: 7,025.
Total Annual Burden: 2,850.
Description: This generic information
collection request (ICR) provides a
means to solicit qualitative customer
and stakeholder feedback in an efficient,
timely manner, in accordance with the
Federal government’s commitment to
improving service delivery. Qualitative
feedback is information that provides
useful insights on perceptions and
opinions but does not include statistical
survey or quantitative results that can be
attributed to the surveyed population.
This qualitative feedback provides
insights into customer or stakeholder
perceptions, experiences, and
expectations; provides an early warning
of issues with service; and/or focuses
attention on areas where
communication, training, or changes in
operations might improve delivery of
products or services. It also enables
ongoing, collaborative, and actionable
communications between the OCC and
its customers and stakeholders, while
also utilizing feedback to improve
program management.
The OCC’s solicitations for feedback
target areas such as timeliness,
appropriateness, accuracy of
information, courtesy, efficiency of
service delivery, and resolution of
issues related to service delivery. The
OCC uses the responses to inform and
plan efforts to improve or maintain the
quality of service offered to the public.
If the OCC does not collect this
information, it will not have access to
vital feedback from customers and
stakeholders.
Under this generic ICR, the OCC will
submit a specific information collection
for approval only if the collection meets
the following conditions:
• It is voluntary;
• It imposes a low burden on
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per
respondent) and a low cost on both
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16:34 Nov 04, 2019
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respondents and the Federal
government;
• It is non-controversial and does not
raise issues of concern to other Federal
agencies;
• It is targeted to solicit opinions
from respondents who have experience
with the program or will have
experience with the program in the near
future;
• It includes personally identifiable
information (PII) only to the extent
necessary, and the OCC does not retain
the PII; 2
• It gathers information intended to
be used internally only for general
service improvement and program
management purposes and not intended
for release outside of the OCC;
• It does not gather information to be
used for the purpose of substantially
informing influential policy decisions;
• It gathers information that will
yield qualitative information and will
not be designed or expected to yield
statistically reliable results or used to
reach general conclusions about the
surveyed population; and
• Feedback collected provides useful
information, but it does not yield data
that can be attributed to the overall
population.
If these conditions are not met, the
OCC will submit an information
collection request to OMB for approval
through the normal PRA process.
The OCC will not use this type of
generic clearance for the collection of
qualitative feedback for any quantitative
information collection.
As a general matter, these information
collections will not result in any new
system of records containing privacy
information and will not ask questions
of a sensitive nature.
Comments: Comments submitted in
response to this notice will be
summarized and included in the request
for OMB approval. All comments will
become a matter of public record.
Comments are invited on:
(a) Whether the collection of
information is necessary for the proper
performance of the functions of the
OCC, including whether the information
has practical utility;
(b) The accuracy of the OCC’s
estimate of the burden of the
information collection;
(c) Ways to enhance the quality,
utility, and clarity of the information to
be collected;
2 The OCC may retain PII only in limited
circumstances and, if it does so, the OCC must
comply with applicable requirements, restrictions,
and prohibitions of the Privacy Act of 1974 and
other privacy and confidentiality laws that govern
the collection, retention, use, and/or disclosure of
such PII.
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59675
(d) Ways to minimize the burden of
the collection on respondents, including
through the use of automated collection
techniques or other forms of information
technology; and
(e) Estimates of capital or start-up
costs and costs of operation,
maintenance, and/or purchase of
services expended to provide
information.
Dated: October 30, 2019.
Theodore J. Dowd,
Deputy Chief Counsel, Office of the
Comptroller of the Currency.
[FR Doc. 2019–24076 Filed 11–4–19; 8:45 am]
BILLING CODE 4810–33–P
DEPARTMENT OF VETERANS
AFFAIRS
Disciplinary Appeals Board Panel
Department of Veterans Affairs.
Notice with request for
comments.
AGENCY:
ACTION:
Section 203 of the Department
of Veterans Affairs (VA) Health Care
Personnel Act of 1991 revised the
disciplinary grievance and appeal
procedures for employees appointed
under federal law. It also required the
periodic designation of VA employees
who are qualified to serve on the
Disciplinary Appeals Board. These
employees constitute the Disciplinary
Appeals Board Panel from which board
members in a case are appointed. This
notice announces that the roster of
employees on the panel is available for
review and comment. Employees,
employee organizations, and other
interested parties shall be provided,
upon request and without charge, the
list of the employees on the panel, and
may submit comments concerning the
suitability of any employee on the panel
list.
DATES: The names that appear on the
panel roster may be selected to serve on
a Disciplinary Appeals Board or as a
grievance examiner after December 5,
2019.
ADDRESSES: Requests for the panel roster
and written comments may be directed
to: Secretary of Veterans Affairs,
Department of Veterans Affairs, 810
Vermont Avenue NW, Washington, DC
20420. Requests and comments may
also be faxed to (202) 495–5200. This is
not a toll-free number.
FOR FURTHER INFORMATION CONTACT: Ms.
Jennifer Hayek, Senior Employee
Relations Policy Specialist, Employee
Relations and Performance Management
Service, Office of Human Resources
Management, Department of Veterans
SUMMARY:
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]]>Agencies
[Federal Register Volume 84, Number 214 (Tuesday, November 5, 2019)]
[Notices]
[Pages 59674-59675]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-24076]
=======================================================================
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DEPARTMENT OF THE TREASURY
Office of the Comptroller of the Currency
Agency Information Collection Activities: Information Collection
Renewal; Comment Request; Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery
AGENCY: Office of the Comptroller of the Currency (OCC), Treasury.
ACTION: Notice and request for comments.
-----------------------------------------------------------------------
SUMMARY: The OCC, as part of its continuing effort to reduce paperwork
and respondent burden, invites the general public and other Federal
agencies to take this opportunity to comment on a continuing
information collection as required by the Paperwork Reduction Act of
1995 (PRA).
In accordance with the requirements of the PRA, the OCC may not
conduct or sponsor, and the respondent is not required to respond to,
an information collection unless it displays a currently valid Office
of Management and Budget (OMB) control number.
The OCC is soliciting comment concerning the renewal of its
information collection titled, ``Generic Clearance for the Collection
of Qualitative Feedback on Agency Service Delivery.''
DATES: Comments must be submitted on or before January 6, 2020.
ADDRESSES: Commenters are encouraged to submit comments by email, if
possible. You may submit comments by any of the following methods:
Email: [email protected].
Mail: Chief Counsel's Office, Attention: Comment
Processing, 1557-0248, Office of the Comptroller of the Currency, 400
7th Street SW, Suite 3E-218, Washington, DC 20219.
Hand Delivery/Courier: 400 7th Street SW, Suite 3E-218,
Washington, DC 20219.
Fax: (571) 465-4326.
Instructions: You must include ``OCC'' as the agency name and
``1557-0248'' in your comment. In general, the OCC will publish
comments on www.reginfo.gov without change, including any business or
personal information provided, such as name and address information,
email addresses, or phone numbers. Comments received, including
attachments and other supporting materials, are part of the public
record and subject to public disclosure. Do not include any information
in your comment or supporting materials that you consider confidential
or inappropriate for public disclosure.
You may review comments and other related materials that pertain to
this information collection beginning on the date of publication of the
second notice for this collection \1\ by any of the following methods:
---------------------------------------------------------------------------
\1\ Following the close of this notice's 60-day comment period,
the OCC will publish a second notice with a 30-day comment period.
---------------------------------------------------------------------------
Viewing Comments Electronically: Go to www.reginfo.gov.
Click on the ``Information Collection Review'' tab. Underneath the
``Currently under Review'' section heading, from the drop-down menu
select ``Department of Treasury'' and then click ``submit.'' This
information collection can be located by searching by OMB control
number ``1557-0248'' or ``Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery.'' Upon finding the
appropriate information collection, click on the related ``ICR
Reference Number.'' On the next screen, select ``View Supporting
Statement and Other Documents'' and then click on the link to any
comment listed at the bottom of the screen.
For assistance in navigating www.reginfo.gov, please
contact the Regulatory Information Service Center at (202) 482-7340.
Viewing Comments Personally: You may personally inspect
comments at the OCC, 400 7th Street SW, Washington, DC. For security
reasons, the OCC requires that visitors make an appointment to inspect
comments. You may do so by calling (202) 649-6700 or, for persons who
are deaf or hearing impaired, TTY, (202) 649-5597. Upon arrival,
visitors will be required to present valid government-issued photo
identification and submit to security screening in order to inspect
comments.
FOR FURTHER INFORMATION CONTACT: Shaquita Merritt, OCC Clearance
Officer, (202) 649-5490 or, for persons who are deaf or hearing
impaired, TTY, (202) 649-5597, Chief Counsel's Office, Office of the
Comptroller of the Currency, 400 7th Street SW, Suite 3E-218,
Washington, DC 20219.
SUPPLEMENTARY INFORMATION: Under the PRA (44 U.S.C. 3501 et seq.),
Federal agencies must obtain approval from OMB for each collection of
information that they conduct or sponsor. The term ``collection of
information'' is defined in 44 U.S.C. 3502(3) and 5 CFR 1320.3(c) and
includes agency requests or requirements that members of the public
submit reports, keep records, or provide information to a third party.
Section 3506(c)(2)(A) of title 44 requires Federal agencies to publish
a 60-day notice in
[[Page 59675]]
the Federal Register concerning each proposed collection of
information, including each proposed extension of an existing
collection of information, before submitting the collection to OMB for
approval. To comply with this requirement, the OCC is publishing this
notice of the renewal of the following information collection:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Control No.: 1557-0248.
Type of Review: Regular.
Affected Public: Businesses or individuals.
Frequency of Response: On occasion.
Burden Estimate:
Number of Respondents: 7,025.
Total Annual Burden: 2,850.
Description: This generic information collection request (ICR)
provides a means to solicit qualitative customer and stakeholder
feedback in an efficient, timely manner, in accordance with the Federal
government's commitment to improving service delivery. Qualitative
feedback is information that provides useful insights on perceptions
and opinions but does not include statistical survey or quantitative
results that can be attributed to the surveyed population. This
qualitative feedback provides insights into customer or stakeholder
perceptions, experiences, and expectations; provides an early warning
of issues with service; and/or focuses attention on areas where
communication, training, or changes in operations might improve
delivery of products or services. It also enables ongoing,
collaborative, and actionable communications between the OCC and its
customers and stakeholders, while also utilizing feedback to improve
program management.
The OCC's solicitations for feedback target areas such as
timeliness, appropriateness, accuracy of information, courtesy,
efficiency of service delivery, and resolution of issues related to
service delivery. The OCC uses the responses to inform and plan efforts
to improve or maintain the quality of service offered to the public. If
the OCC does not collect this information, it will not have access to
vital feedback from customers and stakeholders.
Under this generic ICR, the OCC will submit a specific information
collection for approval only if the collection meets the following
conditions:
It is voluntary;
It imposes a low burden on respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and a low cost on both respondents and the
Federal government;
It is non-controversial and does not raise issues of
concern to other Federal agencies;
It is targeted to solicit opinions from respondents who
have experience with the program or will have experience with the
program in the near future;
It includes personally identifiable information (PII) only
to the extent necessary, and the OCC does not retain the PII; \2\
---------------------------------------------------------------------------
\2\ The OCC may retain PII only in limited circumstances and, if
it does so, the OCC must comply with applicable requirements,
restrictions, and prohibitions of the Privacy Act of 1974 and other
privacy and confidentiality laws that govern the collection,
retention, use, and/or disclosure of such PII.
---------------------------------------------------------------------------
It gathers information intended to be used internally only
for general service improvement and program management purposes and not
intended for release outside of the OCC;
It does not gather information to be used for the purpose
of substantially informing influential policy decisions;
It gathers information that will yield qualitative
information and will not be designed or expected to yield statistically
reliable results or used to reach general conclusions about the
surveyed population; and
Feedback collected provides useful information, but it
does not yield data that can be attributed to the overall population.
If these conditions are not met, the OCC will submit an information
collection request to OMB for approval through the normal PRA process.
The OCC will not use this type of generic clearance for the
collection of qualitative feedback for any quantitative information
collection.
As a general matter, these information collections will not result
in any new system of records containing privacy information and will
not ask questions of a sensitive nature.
Comments: Comments submitted in response to this notice will be
summarized and included in the request for OMB approval. All comments
will become a matter of public record. Comments are invited on:
(a) Whether the collection of information is necessary for the
proper performance of the functions of the OCC, including whether the
information has practical utility;
(b) The accuracy of the OCC's estimate of the burden of the
information collection;
(c) Ways to enhance the quality, utility, and clarity of the
information to be collected;
(d) Ways to minimize the burden of the collection on respondents,
including through the use of automated collection techniques or other
forms of information technology; and
(e) Estimates of capital or start-up costs and costs of operation,
maintenance, and/or purchase of services expended to provide
information.
Dated: October 30, 2019.
Theodore J. Dowd,
Deputy Chief Counsel, Office of the Comptroller of the Currency.
[FR Doc. 2019-24076 Filed 11-4-19; 8:45 am]
BILLING CODE 4810-33-P
