Submission for OMB Review; Improving Customer Experience-Implementation of Section 280 of OMB Circular A-11, 48355-48357 [2019-19861]

Download as PDF Federal Register / Vol. 84, No. 178 / Friday, September 13, 2019 / Notices B. Needs and Uses c. Reporting Form In accordance with Federal Acquisition Regulation (FAR) 52.225– 26, Contractors Performing Private Security Functions Outside the United States requires contractors performing in areas such as Iraq and Afghanistan to ensure that their personnel performing private security functions comply with 32 CFR part 159, including (1) accounting for Government-acquired and contractor-furnished property and (2) reporting incidents in which a weapon is discharged, personnel are attacked or killed or property is destroyed, or active, lethal countermeasures are employed. Comment: The respondent indicated that the actual form should be approved along with the information collection summary to provide sufficient details to meet the reporting requirements. Response: After further review, the reporting requirements detailed in the information collection summary are deemed to provide sufficient details to meet the objectives of FAR clause 52.225–26. No further revisions are necessary because the information collection summary adequately identifies the reporting requirements. Obtaining Copies: Requesters may obtain a copy of the information collection documents from the General Services Administration, Regulatory Secretariat Division (MVCB), 1800 F Street NW, Washington, DC 20405, telephone 202–501–4755. Please cite OMB Control No. 9000– 0184, Contractors Performing Private Security Functions Outside the United States, in all correspondence. C. Annual Reporting Burden The estimated hours per response required to identify and input information increased to .5 hours per response. This is an increase from .167 hours per response published in the first notice. Respondents: 16. Responses per Respondent: 5. Total Responses: 80. Hours per Response: .5. Total Burden Hours: 40. Frequency: On Occasion. Affected Public: Businesses or other for-profit institutions. BILLING CODE 6820–EP–P A 60-day notice published in the Federal Register at 84 FR 17830 on April 26, 2019. One comment was received. The analysis of the public comment is summarized as follows: GENERAL SERVICES ADMINISTRATION Comment: The respondent expressed that the summary of the collection activity is not accurate, because it only gives two examples of the purposes of the collection. Response: After additional review of the collection activity requirement, it is deemed no change is necessary because the summary of the information collection adequately identifies the required information. b. Low Burden Estimate khammond on DSKBBV9HB2PROD with NOTICES [FR Doc. 2019–19836 Filed 9–12–19; 8:45 am] D. Public Comment a. Summary of the Collection Activity is not Accurate Comment: The respondent states that the burden estimate seems low for 16 private security companies, each giving 5 responses which takes a small amount of time to complete. Response: Based on discussions with subject matter experts, it has been concluded that the estimated hours per response were underestimated. The response time has been increased from .167 to .5. This increase will more accurately reflect the burden estimate. VerDate Sep<11>2014 17:09 Sep 12, 2019 Jkt 247001 [OMB Control No. 3090–XXXX; Docket No. 2019–0001; Sequence No. 11] Submission for OMB Review; Improving Customer Experience— Implementation of Section 280 of OMB Circular A–11 General Services Administration. ACTION: Notice and request for comments. AGENCY: As part of the Administration’s commitment to improving customer service delivery, the General Services Administration (GSA), is coordinating the government wide development of the following proposed Information Collection Request ‘‘Improving Customer Experience—Implementation of Section 280 of OMB Circular A–11’’ for approval under the Paperwork Reduction Act. This notice announces GSA will be submitting on this collection to OMB for approval and solicits comments on specific aspects of the proposed information collection. SUMMARY: PO 00000 Frm 00031 Fmt 4703 Submit comments on or before: October 15, 2019. ADDRESSES: Submit comments identified by Information Collection 3090–XXXX, Improving Customer Experience (A–11, Section 280), by any of the following methods: • Federal eRulemaking portal: https://www.regulations.gov. Follow the instructions for submitting comments. Comments submitted electronically, including attachments to https:// www.regulations.gov, will be posted to the docket unchanged. • Mail: General Services Administration, Regulatory Secretariat Division (MVCB), 1800 F Street NW, Washington, DC 20405. ATTN: Ms. Mandell/IC 3090–XXXX, Improving Customer Experience, A–11, Section 280. Instructions: Please submit comments only and cite Information Collection 3090–XXXX, Improving Customer Experience, in all correspondence related to this collection. To confirm receipt of your comment(s), please check regulations.gov, approximately two-to-three business days after submission to verify posting (except allow 30 days for posting of comments submitted by mail). FOR FURTHER INFORMATION CONTACT: Requests for additional information should be directed to Amira Boland, Office of Government-wide Policy, 1800 F ST NW, Washington, DC 20405, or via email to amira.boland@gsa.gov. SUPPLEMENTARY INFORMATION: Title: Improving Customer Experience, (A–11, Section 280) Abstract: A modern, streamlined and responsive customer experience means: Raising government-wide customer experience to the average of the private sector service industry; developing indicators for high-impact Federal programs to monitor progress towards excellent customer experience and mature digital services; and providing the structure (including increasing transparency) and resources to ensure customer experience is a focal point for agency leadership. This proposed information collection activity provides a means to garner customer and stakeholder feedback in an efficient, timely manner in accordance with the Administration’s commitment to improving customer service delivery as discussed in Section 280 of OMB Circular A–11 at https:// www.whitehouse.gov/wp-content/ uploads/2018/06/s280.pdf. Section 280.7 established seven domains for measuring customer experience. • Overall: (1) Satisfaction, (2) Confidence/Trust DATES: Dated: September 10, 2019. Janet Fry, Director, Federal Acquisition Policy Division, Office of Governmentwide Acquisition Policy, Office of Acquisition Policy, Office of Governmentwide Policy. Sfmt 4703 48355 E:\FR\FM\13SEN1.SGM 13SEN1 48356 Federal Register / Vol. 84, No. 178 / Friday, September 13, 2019 / Notices • Service: (3) Quality • Process: (4) Ease/Simplicity, (5) Efficiency/Speed, (6) Equity/ Transparency • People: (7) Employee Helpfulness All High Impact Service Providers listed at https://www.performance.gov/ cx/HISPList.pdf are required to ask questions in these domains of their customers. However, all agencies are encouraged to conduct their customer experience measurement in line with these standard measures. As discussed in OMB guidance, agencies should identify their highestimpact customer journeys (using customer volume, annual program cost, and/or knowledge of customer priority as weighting factors) and select touchpoints/transactions within those journeys to collect feedback. For the purposes of this collection, Federal customer experience will focused on real-time transaction-level measures The results will be used to improve the delivery of Federal services and programs. It will also provide government-wide data on customer experience that can be displayed on www.performance.gov to help build transparency and accountability of Federal programs to the customers they serve. For reference, sample proposed questions (also available on www.performance.gov) are below. All are on a Likert Scale from 1 to 5 (1=strongly disagree to 5=strongly agree) except free text questions). khammond on DSKBBV9HB2PROD with NOTICES [Landing Page] 1. I am satisfied with the service I received from [Program/Service name].) 2. This interaction increased my confidence in [Program/Service name]. OR I trust [Agency/Program/Service name] to fulfill our country’s commitment to [relevant population]. 3. Anything you want to tell us about your scores above? (free text) 4. Would you like to take two more minutes to answer five more questions to help us improve our services? (Y/N) [Page 2 if respondent answered Y— programs will select what is applicable to them] 5. My need was addressed. 6. It was easy to complete what I needed to do. 7. It took a reasonable amount of time to do what I needed to do. 8. I was treated fairly. 9. Employees I interacted with were helpful. 10. Which service center did you visit today? OR ‘‘which service did you call about today?’’ 11. Anything else you’d like to share with us? (free text) VerDate Sep<11>2014 17:09 Sep 12, 2019 Jkt 247001 A notice published in the Federal Register at 84 FR 31868, on July 3, 2019. No comments were received. Upon OMB approval of the collection, GSA will submit collections on behalf of the following agencies for approval: Department of Agriculture, Department of Commerce, Department of Defense, Department of Education, Department of Energy, Department of Health and Human Services, Department of Homeland Security, Department of Housing and Urban Development, Department of the Interior, Department of Justice, Department of Labor, Department of State, United States Agency for International Development, the General Services Administration, Department of Transportation, Department of the Treasury, Department of Veterans Affairs, Environmental Protection Agency, National Aeronautics and Space Administration, the Consumer Financial Protection Bureau, National Science Foundation, Nuclear Regulatory Commission, the Small Business Administration, the Office of Personnel Management, and Social Security Administration. As a general matter, these information collections will not result in any new system of records containing privacy information and will not ask questions of a sensitive nature, such as sexual behavior and attitudes, religious beliefs, and other matters that are commonly considered private. GSA will only submit collections if they meet the following criteria. • The collections are voluntary; • The collections are low-burden for respondents (based on considerations of total burden hours or burden-hours per respondent) and are low-cost for both the respondents and the Federal Government; • The collections are noncontroversial and do not raise issues of concern to other Federal agencies; • Any collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the near future; • Personally identifiable information (PII) is collected only to the extent necessary and is not retained; • Information gathered is intended to be used for general service improvement and program management purposes; • Upon agreement between OMB and the agency collecting the information, all or a subset of information may be released only on performance.gov. Release of any other data must be discussed with OMB before release. Public responses to these individual collections will provide insights in improving services offered to the public. PO 00000 Frm 00032 Fmt 4703 Sfmt 4703 If this information is not collected, vital feedback from customers and stakeholders on services will be unavailable. Current Action: New Collection of Information. Type of Review: New. Affected Public: Individuals and Households, Businesses and Organizations, State, Local or Tribal Government. Estimated Number of Respondents: Below is a preliminary estimate of the aggregate burden hours for this new collection. GSA will provide refined estimates of burden in subsequent notices. Average Expected Annual Number of Activities: Approximately 50 customer feedback surveys. Average Number of Respondents per Activity: Range varies greatly depending on Federal Service. Annual Responses: Approximately 40,000,000. Average Minutes per Response: 3 minutes. Burden Hours: 2,000,000. Request for Comments: Comments submitted in response to this notice will be summarized and/or included in the request for OMB approval. Comments are invited on: (a) Whether the collection of information is necessary for the proper performance of the functions of the agency, including whether the information shall have practical utility; (b) the accuracy of the agency’s estimate of the burden of the collection of information; (c) ways to enhance the quality, utility, and clarity of the information to be collected; (d) ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or other forms of information technology; and (e) estimates of capital or start-up costs and costs of operation, maintenance, and purchase of services to provide information. Burden means the total time, effort, or financial resources expended by persons to generate, maintain, retain, disclose or provide information to or for a Federal agency. This includes the time needed to review instructions; to develop, acquire, install and utilize technology and systems for the purpose of collecting, validating and verifying information, processing and maintaining information, and disclosing and providing information; to train personnel and to be able to respond to a collection of information, to search data sources, to complete and review the collection of information; and to transmit or otherwise disclose the information. E:\FR\FM\13SEN1.SGM 13SEN1 Federal Register / Vol. 84, No. 178 / Friday, September 13, 2019 / Notices All written comments will be available for public inspection on regulations.gov. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid Office of Management and Budget control number. Dated: September 5, 2019. David A. Shive, Chief Information Officer. [FR Doc. 2019–19861 Filed 9–12–19; 8:45 am] BILLING CODE 6820–34–P DEPARTMENT OF HEALTH AND HUMAN SERVICES Centers for Medicare & Medicaid Services Drug Vial Size Report Centers for Medicare & Medicaid Services (CMS), Department of Health & Human Services (HHS). ACTION: Notice. AGENCY: This notice announces the issuance of the August 2, 2019 singlesource funding opportunity titled ‘‘Drug Vial Size Report’’ available solely to the Health and Medicine Division of the National Academies of Sciences, Engineering, and Medicine [the Academies] to conduct a study on the Federal healthcare costs, safety, and quality concerns associated with discarded drugs that results from weight-based dosing of medicines contained in single dose vials as stated in Senate report 114–274. DATES: The performance period of the award, in the amount of $1,200,000, to the Academies will be 18 months from the date of award. FOR FURTHER INFORMATION CONTACT: Alisha Williams, (410) 786–7507 and Deborah Pujals Keyser, (410) 786–8096. SUPPLEMENTARY INFORMATION: SUMMARY: khammond on DSKBBV9HB2PROD with NOTICES I. Background A 2016 report published in the British Medical Journal (BMJ) describes overspending and waste due to singleuse cancer drugs being supplied in vials that contain larger dosages than needed by the average patient. The authors specifically cite examples of drug manufacturers distributing larger sizes and more limited variety of single-use vial sizes in the U.S. than they do for their overseas markets. While this may paradoxically increase physician and hospital profits when reimbursement is based on a percentage of the cost of an entire vial, this situation results in the excessive waste of highly-valuable drugs VerDate Sep<11>2014 17:09 Sep 12, 2019 Jkt 247001 and increased Federal and private payer costs. Using claims data for the top 20 cancer drugs, the study found that the proportion of drug wasted ranged from 1 to 33 percent and was associated with an estimated $2.8 billion dollars per year in drug costs and healthcare provider markups on wasted drug. In addition to wasting taxpayer dollars through Federal health programs like Medicare, this practice also drives up the cost for patients whose cost sharing is based on amounts of drugs that are unnecessarily large. Since Medicare Part B beneficiaries pay coinsurance of up to 20 percent for prescription drugs, seniors are paying higher out-of-pocket costs for drugs they do not need or receive. As described in Chapter 17, Section 40.1 of the Medicare Claims Processing Manual, Medicare Part B pays for the amount of the drug or biological administered to the beneficiary as well as the remainder of drug discarded from single-use vials or other single-use package up to the amount of the drug or biological indicated on the vial or package label. The JW modifier is a Healthcare Common Procedure Coding System (HCPCS) Level II modifier used on a Medicare Part B drug claims to report the amount of drug or biological that is discarded and eligible for payment under the discarded drug policy. The modifier is only to be used for drugs in single-dose or single-use packaging. As of January 1, 2017, The Centers for Medicare and Medicaid Services (CMS) requires all physicians, hospitals and other providers to use the JW modifier when submitting claims to Medicare Administrative Contractors (MACs) for reimbursement (except claims for drugs and biologicals provided under the Competitive Acquisition Program) and to document discarded waste in the patient’s medical record. This mandatory reporting nationwide will provide the data necessary to quantify the amount of drugs that are unused and the cost to taxpayers from that waste. Further research is needed to fully illustrate system factors that lead to drug waste from single-dose vials, quantify the Federal government’s and Medicare beneficiaries’ costs associated with this waste, and explore waste mitigation strategies. II. Provisions of the Notice The Funding Opportunity offers $1,200,000 in funding for the Academies to conduct a study on the Federal healthcare costs, safety, and quality concerns associated with discarded drugs that results from weight-based dosing of medicines PO 00000 Frm 00033 Fmt 4703 Sfmt 4703 48357 contained in single-dose vials. More specifically, the Academies’ requirements include, but are not limited to: • Provide a comprehensive assessment of Federal healthcare costs, both to the Medicare program and to Medicare beneficiaries, due to billing for wasted drugs and biologicals from single-dose vials. Additionally, examine Federal reimbursement and beneficiary cost-sharing policies as they relate to drug waste and the degree to which these policies may affect costs to Federal programs and beneficiaries. • Using available data sources, quantify the amount of waste associated with single-dose injectable drugs and biologics in billing units and/or proportion of available vial sizes and calculate the associated dollar amounts. • Identify relevant drugs, vial sizes, dosing practices, and delivery practices most associated with waste. Evaluate dosing strategies which may contribute to or mitigate excessive drug waste where possible (for example, dosing based on weight, body surface area [BSA] and institutional rounding/dosecapping protocols). • Research the safety and quality concerns associated with the use of single-dose vials which contain excess drug from industry and regulatory perspectives. Investigate manufacturer rationale for developing particular vial sizes and safety standards (such as those from U.S. Pharmacopoeia [USP]) influencing requirements for single-dose vs multi-dose vial development and utilization. Review Federal guidelines or requirements that influence drug package types and drug supply chain factors such as manufacturing, storage, and shipment. • Consult with Stakeholders, including CMS, FDA, CDC, DOD, IHS, VA, USP, specialty physicians [including rural practitioners], specialty clinics [including rural clinics], hospitals [including rural hospitals], patient groups, biopharmaceutical manufacturers, health insurance companies, and healthcare distributors/ wholesalers. • Comply with applicable conflict of interest standards. • The report should include findings related to above requirements as well as provide recommendations to Congress for revising current policies and practices or other strategies to mitigate drug waste and its associated costs. Recommendations should consider collateral impact on all stakeholders’ perspectives, such as Federal programs, private insurers, and beneficiaries who pay for wasted drug products, as well as pharmaceutical industry and physician, E:\FR\FM\13SEN1.SGM 13SEN1

Agencies

[Federal Register Volume 84, Number 178 (Friday, September 13, 2019)]
[Notices]
[Pages 48355-48357]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-19861]


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GENERAL SERVICES ADMINISTRATION

[OMB Control No. 3090-XXXX; Docket No. 2019-0001; Sequence No. 11]


Submission for OMB Review; Improving Customer Experience--
Implementation of Section 280 of OMB Circular A-11

AGENCY: General Services Administration.

ACTION: Notice and request for comments.

-----------------------------------------------------------------------

SUMMARY: As part of the Administration's commitment to improving 
customer service delivery, the General Services Administration (GSA), 
is coordinating the government wide development of the following 
proposed Information Collection Request ``Improving Customer 
Experience--Implementation of Section 280 of OMB Circular A-11'' for 
approval under the Paperwork Reduction Act. This notice announces GSA 
will be submitting on this collection to OMB for approval and solicits 
comments on specific aspects of the proposed information collection.

DATES: Submit comments on or before: October 15, 2019.

ADDRESSES: Submit comments identified by Information Collection 3090-
XXXX, Improving Customer Experience (A-11, Section 280), by any of the 
following methods:
     Federal eRulemaking portal: https://www.regulations.gov. 
Follow the instructions for submitting comments. Comments submitted 
electronically, including attachments to https://www.regulations.gov, 
will be posted to the docket unchanged.
     Mail: General Services Administration, Regulatory 
Secretariat Division (MVCB), 1800 F Street NW, Washington, DC 20405. 
ATTN: Ms. Mandell/IC 3090-XXXX, Improving Customer Experience, A-11, 
Section 280.
    Instructions: Please submit comments only and cite Information 
Collection 3090-XXXX, Improving Customer Experience, in all 
correspondence related to this collection. To confirm receipt of your 
comment(s), please check regulations.gov, approximately two-to-three 
business days after submission to verify posting (except allow 30 days 
for posting of comments submitted by mail).

FOR FURTHER INFORMATION CONTACT: Requests for additional information 
should be directed to Amira Boland, Office of Government-wide Policy, 
1800 F ST NW, Washington, DC 20405, or via email to 
[email protected].

SUPPLEMENTARY INFORMATION:
    Title: Improving Customer Experience, (A-11, Section 280)
    Abstract: A modern, streamlined and responsive customer experience 
means: Raising government-wide customer experience to the average of 
the private sector service industry; developing indicators for high-
impact Federal programs to monitor progress towards excellent customer 
experience and mature digital services; and providing the structure 
(including increasing transparency) and resources to ensure customer 
experience is a focal point for agency leadership.
    This proposed information collection activity provides a means to 
garner customer and stakeholder feedback in an efficient, timely manner 
in accordance with the Administration's commitment to improving 
customer service delivery as discussed in Section 280 of OMB Circular 
A-11 at https://www.whitehouse.gov/wp-content/uploads/2018/06/s280.pdf.
    Section 280.7 established seven domains for measuring customer 
experience.
     Overall: (1) Satisfaction, (2) Confidence/Trust

[[Page 48356]]

     Service: (3) Quality
     Process: (4) Ease/Simplicity, (5) Efficiency/Speed, (6) 
Equity/Transparency
     People: (7) Employee Helpfulness
    All High Impact Service Providers listed at https://www.performance.gov/cx/HISPList.pdf are required to ask questions in 
these domains of their customers. However, all agencies are encouraged 
to conduct their customer experience measurement in line with these 
standard measures.
    As discussed in OMB guidance, agencies should identify their 
highest-impact customer journeys (using customer volume, annual program 
cost, and/or knowledge of customer priority as weighting factors) and 
select touchpoints/transactions within those journeys to collect 
feedback. For the purposes of this collection, Federal customer 
experience will focused on real-time transaction-level measures
    The results will be used to improve the delivery of Federal 
services and programs. It will also provide government-wide data on 
customer experience that can be displayed on www.performance.gov to 
help build transparency and accountability of Federal programs to the 
customers they serve.
    For reference, sample proposed questions (also available on 
www.performance.gov) are below. All are on a Likert Scale from 1 to 5 
(1=strongly disagree to 5=strongly agree) except free text questions).
[Landing Page]
    1. I am satisfied with the service I received from [Program/Service 
name].)
    2. This interaction increased my confidence in [Program/Service 
name]. OR I trust [Agency/Program/Service name] to fulfill our 
country's commitment to [relevant population].
    3. Anything you want to tell us about your scores above? (free 
text)
    4. Would you like to take two more minutes to answer five more 
questions to help us improve our services? (Y/N)
[Page 2 if respondent answered Y--programs will select what is 
applicable to them]
    5. My need was addressed.
    6. It was easy to complete what I needed to do.
    7. It took a reasonable amount of time to do what I needed to do.
    8. I was treated fairly.
    9. Employees I interacted with were helpful.
    10. Which service center did you visit today? OR ``which service 
did you call about today?''
    11. Anything else you'd like to share with us? (free text)
    A notice published in the Federal Register at 84 FR 31868, on July 
3, 2019. No comments were received. Upon OMB approval of the 
collection, GSA will submit collections on behalf of the following 
agencies for approval: Department of Agriculture, Department of 
Commerce, Department of Defense, Department of Education, Department of 
Energy, Department of Health and Human Services, Department of Homeland 
Security, Department of Housing and Urban Development, Department of 
the Interior, Department of Justice, Department of Labor, Department of 
State, United States Agency for International Development, the General 
Services Administration, Department of Transportation, Department of 
the Treasury, Department of Veterans Affairs, Environmental Protection 
Agency, National Aeronautics and Space Administration, the Consumer 
Financial Protection Bureau, National Science Foundation, Nuclear 
Regulatory Commission, the Small Business Administration, the Office of 
Personnel Management, and Social Security Administration.
    As a general matter, these information collections will not result 
in any new system of records containing privacy information and will 
not ask questions of a sensitive nature, such as sexual behavior and 
attitudes, religious beliefs, and other matters that are commonly 
considered private.
    GSA will only submit collections if they meet the following 
criteria.
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours or burden-hours per respondent) 
and are low-cost for both the respondents and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered is intended to be used for general 
service improvement and program management purposes;
     Upon agreement between OMB and the agency collecting the 
information, all or a subset of information may be released only on 
performance.gov. Release of any other data must be discussed with OMB 
before release.
    Public responses to these individual collections will provide 
insights in improving services offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on services will be unavailable.
    Current Action: New Collection of Information.
    Type of Review: New.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Estimated Number of Respondents: Below is a preliminary estimate of 
the aggregate burden hours for this new collection. GSA will provide 
refined estimates of burden in subsequent notices.
    Average Expected Annual Number of Activities: Approximately 50 
customer feedback surveys.
    Average Number of Respondents per Activity: Range varies greatly 
depending on Federal Service.
    Annual Responses: Approximately 40,000,000.
    Average Minutes per Response: 3 minutes.
    Burden Hours: 2,000,000.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. 
Comments are invited on: (a) Whether the collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the collection of 
information; (c) ways to enhance the quality, utility, and clarity of 
the information to be collected; (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology; and (e) estimates of capital or start-up costs and costs of 
operation, maintenance, and purchase of services to provide 
information.
    Burden means the total time, effort, or financial resources 
expended by persons to generate, maintain, retain, disclose or provide 
information to or for a Federal agency. This includes the time needed 
to review instructions; to develop, acquire, install and utilize 
technology and systems for the purpose of collecting, validating and 
verifying information, processing and maintaining information, and 
disclosing and providing information; to train personnel and to be able 
to respond to a collection of information, to search data sources, to 
complete and review the collection of information; and to transmit or 
otherwise disclose the information.

[[Page 48357]]

    All written comments will be available for public inspection on 
regulations.gov. An agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a currently valid Office of Management and Budget control 
number.

    Dated: September 5, 2019.
David A. Shive,
Chief Information Officer.
[FR Doc. 2019-19861 Filed 9-12-19; 8:45 am]
 BILLING CODE 6820-34-P