Submission for OMB Review; Improving Customer Experience-Implementation of Section 280 of OMB Circular A-11, 48355-48357 [2019-19861]
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Federal Register / Vol. 84, No. 178 / Friday, September 13, 2019 / Notices
B. Needs and Uses
c. Reporting Form
In accordance with Federal
Acquisition Regulation (FAR) 52.225–
26, Contractors Performing Private
Security Functions Outside the United
States requires contractors performing
in areas such as Iraq and Afghanistan to
ensure that their personnel performing
private security functions comply with
32 CFR part 159, including (1)
accounting for Government-acquired
and contractor-furnished property and
(2) reporting incidents in which a
weapon is discharged, personnel are
attacked or killed or property is
destroyed, or active, lethal
countermeasures are employed.
Comment: The respondent indicated
that the actual form should be approved
along with the information collection
summary to provide sufficient details to
meet the reporting requirements.
Response: After further review, the
reporting requirements detailed in the
information collection summary are
deemed to provide sufficient details to
meet the objectives of FAR clause
52.225–26. No further revisions are
necessary because the information
collection summary adequately
identifies the reporting requirements.
Obtaining Copies: Requesters may
obtain a copy of the information
collection documents from the General
Services Administration, Regulatory
Secretariat Division (MVCB), 1800 F
Street NW, Washington, DC 20405,
telephone 202–501–4755.
Please cite OMB Control No. 9000–
0184, Contractors Performing Private
Security Functions Outside the United
States, in all correspondence.
C. Annual Reporting Burden
The estimated hours per response
required to identify and input
information increased to .5 hours per
response. This is an increase from .167
hours per response published in the first
notice.
Respondents: 16.
Responses per Respondent: 5.
Total Responses: 80.
Hours per Response: .5.
Total Burden Hours: 40.
Frequency: On Occasion.
Affected Public: Businesses or other
for-profit institutions.
BILLING CODE 6820–EP–P
A 60-day notice published in the
Federal Register at 84 FR 17830 on
April 26, 2019. One comment was
received. The analysis of the public
comment is summarized as follows:
GENERAL SERVICES
ADMINISTRATION
Comment: The respondent expressed
that the summary of the collection
activity is not accurate, because it only
gives two examples of the purposes of
the collection.
Response: After additional review of
the collection activity requirement, it is
deemed no change is necessary because
the summary of the information
collection adequately identifies the
required information.
b. Low Burden Estimate
khammond on DSKBBV9HB2PROD with NOTICES
[FR Doc. 2019–19836 Filed 9–12–19; 8:45 am]
D. Public Comment
a. Summary of the Collection Activity is
not Accurate
Comment: The respondent states that
the burden estimate seems low for 16
private security companies, each giving
5 responses which takes a small amount
of time to complete.
Response: Based on discussions with
subject matter experts, it has been
concluded that the estimated hours per
response were underestimated. The
response time has been increased from
.167 to .5. This increase will more
accurately reflect the burden estimate.
VerDate Sep<11>2014
17:09 Sep 12, 2019
Jkt 247001
[OMB Control No. 3090–XXXX; Docket No.
2019–0001; Sequence No. 11]
Submission for OMB Review;
Improving Customer Experience—
Implementation of Section 280 of OMB
Circular A–11
General Services
Administration.
ACTION: Notice and request for
comments.
AGENCY:
As part of the
Administration’s commitment to
improving customer service delivery,
the General Services Administration
(GSA), is coordinating the government
wide development of the following
proposed Information Collection
Request ‘‘Improving Customer
Experience—Implementation of Section
280 of OMB Circular A–11’’ for approval
under the Paperwork Reduction Act.
This notice announces GSA will be
submitting on this collection to OMB for
approval and solicits comments on
specific aspects of the proposed
information collection.
SUMMARY:
PO 00000
Frm 00031
Fmt 4703
Submit comments on or before:
October 15, 2019.
ADDRESSES: Submit comments
identified by Information Collection
3090–XXXX, Improving Customer
Experience (A–11, Section 280), by any
of the following methods:
• Federal eRulemaking portal:
https://www.regulations.gov. Follow the
instructions for submitting comments.
Comments submitted electronically,
including attachments to https://
www.regulations.gov, will be posted to
the docket unchanged.
• Mail: General Services
Administration, Regulatory Secretariat
Division (MVCB), 1800 F Street NW,
Washington, DC 20405. ATTN: Ms.
Mandell/IC 3090–XXXX, Improving
Customer Experience, A–11, Section
280.
Instructions: Please submit comments
only and cite Information Collection
3090–XXXX, Improving Customer
Experience, in all correspondence
related to this collection. To confirm
receipt of your comment(s), please
check regulations.gov, approximately
two-to-three business days after
submission to verify posting (except
allow 30 days for posting of comments
submitted by mail).
FOR FURTHER INFORMATION CONTACT:
Requests for additional information
should be directed to Amira Boland,
Office of Government-wide Policy, 1800
F ST NW, Washington, DC 20405, or via
email to amira.boland@gsa.gov.
SUPPLEMENTARY INFORMATION:
Title: Improving Customer
Experience, (A–11, Section 280)
Abstract: A modern, streamlined and
responsive customer experience means:
Raising government-wide customer
experience to the average of the private
sector service industry; developing
indicators for high-impact Federal
programs to monitor progress towards
excellent customer experience and
mature digital services; and providing
the structure (including increasing
transparency) and resources to ensure
customer experience is a focal point for
agency leadership.
This proposed information collection
activity provides a means to garner
customer and stakeholder feedback in
an efficient, timely manner in
accordance with the Administration’s
commitment to improving customer
service delivery as discussed in Section
280 of OMB Circular A–11 at https://
www.whitehouse.gov/wp-content/
uploads/2018/06/s280.pdf.
Section 280.7 established seven
domains for measuring customer
experience.
• Overall: (1) Satisfaction, (2)
Confidence/Trust
DATES:
Dated: September 10, 2019.
Janet Fry,
Director, Federal Acquisition Policy Division,
Office of Governmentwide Acquisition Policy,
Office of Acquisition Policy, Office of
Governmentwide Policy.
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Federal Register / Vol. 84, No. 178 / Friday, September 13, 2019 / Notices
• Service: (3) Quality
• Process: (4) Ease/Simplicity, (5)
Efficiency/Speed, (6) Equity/
Transparency
• People: (7) Employee Helpfulness
All High Impact Service Providers
listed at https://www.performance.gov/
cx/HISPList.pdf are required to ask
questions in these domains of their
customers. However, all agencies are
encouraged to conduct their customer
experience measurement in line with
these standard measures.
As discussed in OMB guidance,
agencies should identify their highestimpact customer journeys (using
customer volume, annual program cost,
and/or knowledge of customer priority
as weighting factors) and select
touchpoints/transactions within those
journeys to collect feedback. For the
purposes of this collection, Federal
customer experience will focused on
real-time transaction-level measures
The results will be used to improve
the delivery of Federal services and
programs. It will also provide
government-wide data on customer
experience that can be displayed on
www.performance.gov to help build
transparency and accountability of
Federal programs to the customers they
serve.
For reference, sample proposed
questions (also available on
www.performance.gov) are below. All
are on a Likert Scale from 1 to 5
(1=strongly disagree to 5=strongly agree)
except free text questions).
khammond on DSKBBV9HB2PROD with NOTICES
[Landing Page]
1. I am satisfied with the service I
received from [Program/Service name].)
2. This interaction increased my
confidence in [Program/Service name].
OR I trust [Agency/Program/Service
name] to fulfill our country’s
commitment to [relevant population].
3. Anything you want to tell us about
your scores above? (free text)
4. Would you like to take two more
minutes to answer five more questions
to help us improve our services? (Y/N)
[Page 2 if respondent answered Y—
programs will select what is applicable
to them]
5. My need was addressed.
6. It was easy to complete what I
needed to do.
7. It took a reasonable amount of time
to do what I needed to do.
8. I was treated fairly.
9. Employees I interacted with were
helpful.
10. Which service center did you visit
today? OR ‘‘which service did you call
about today?’’
11. Anything else you’d like to share
with us? (free text)
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17:09 Sep 12, 2019
Jkt 247001
A notice published in the Federal
Register at 84 FR 31868, on July 3, 2019.
No comments were received. Upon
OMB approval of the collection, GSA
will submit collections on behalf of the
following agencies for approval:
Department of Agriculture, Department
of Commerce, Department of Defense,
Department of Education, Department of
Energy, Department of Health and
Human Services, Department of
Homeland Security, Department of
Housing and Urban Development,
Department of the Interior, Department
of Justice, Department of Labor,
Department of State, United States
Agency for International Development,
the General Services Administration,
Department of Transportation,
Department of the Treasury, Department
of Veterans Affairs, Environmental
Protection Agency, National
Aeronautics and Space Administration,
the Consumer Financial Protection
Bureau, National Science Foundation,
Nuclear Regulatory Commission, the
Small Business Administration, the
Office of Personnel Management, and
Social Security Administration.
As a general matter, these information
collections will not result in any new
system of records containing privacy
information and will not ask questions
of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
GSA will only submit collections if
they meet the following criteria.
• The collections are voluntary;
• The collections are low-burden for
respondents (based on considerations of
total burden hours or burden-hours per
respondent) and are low-cost for both
the respondents and the Federal
Government;
• The collections are noncontroversial and do not raise issues of
concern to other Federal agencies;
• Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future;
• Personally identifiable information
(PII) is collected only to the extent
necessary and is not retained;
• Information gathered is intended to
be used for general service improvement
and program management purposes;
• Upon agreement between OMB and
the agency collecting the information,
all or a subset of information may be
released only on performance.gov.
Release of any other data must be
discussed with OMB before release.
Public responses to these individual
collections will provide insights in
improving services offered to the public.
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Fmt 4703
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If this information is not collected, vital
feedback from customers and
stakeholders on services will be
unavailable.
Current Action: New Collection of
Information.
Type of Review: New.
Affected Public: Individuals and
Households, Businesses and
Organizations, State, Local or Tribal
Government.
Estimated Number of Respondents:
Below is a preliminary estimate of the
aggregate burden hours for this new
collection. GSA will provide refined
estimates of burden in subsequent
notices.
Average Expected Annual Number of
Activities: Approximately 50 customer
feedback surveys.
Average Number of Respondents per
Activity: Range varies greatly depending
on Federal Service.
Annual Responses: Approximately
40,000,000.
Average Minutes per Response: 3
minutes.
Burden Hours: 2,000,000.
Request for Comments: Comments
submitted in response to this notice will
be summarized and/or included in the
request for OMB approval. Comments
are invited on: (a) Whether the
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information shall have
practical utility; (b) the accuracy of the
agency’s estimate of the burden of the
collection of information; (c) ways to
enhance the quality, utility, and clarity
of the information to be collected; (d)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
other forms of information technology;
and (e) estimates of capital or start-up
costs and costs of operation,
maintenance, and purchase of services
to provide information.
Burden means the total time, effort, or
financial resources expended by persons
to generate, maintain, retain, disclose or
provide information to or for a Federal
agency. This includes the time needed
to review instructions; to develop,
acquire, install and utilize technology
and systems for the purpose of
collecting, validating and verifying
information, processing and
maintaining information, and disclosing
and providing information; to train
personnel and to be able to respond to
a collection of information, to search
data sources, to complete and review
the collection of information; and to
transmit or otherwise disclose the
information.
E:\FR\FM\13SEN1.SGM
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Federal Register / Vol. 84, No. 178 / Friday, September 13, 2019 / Notices
All written comments will be
available for public inspection on
regulations.gov. An agency may not
conduct or sponsor, and a person is not
required to respond to, a collection of
information unless it displays a
currently valid Office of Management
and Budget control number.
Dated: September 5, 2019.
David A. Shive,
Chief Information Officer.
[FR Doc. 2019–19861 Filed 9–12–19; 8:45 am]
BILLING CODE 6820–34–P
DEPARTMENT OF HEALTH AND
HUMAN SERVICES
Centers for Medicare & Medicaid
Services
Drug Vial Size Report
Centers for Medicare &
Medicaid Services (CMS), Department
of Health & Human Services (HHS).
ACTION: Notice.
AGENCY:
This notice announces the
issuance of the August 2, 2019 singlesource funding opportunity titled ‘‘Drug
Vial Size Report’’ available solely to the
Health and Medicine Division of the
National Academies of Sciences,
Engineering, and Medicine [the
Academies] to conduct a study on the
Federal healthcare costs, safety, and
quality concerns associated with
discarded drugs that results from
weight-based dosing of medicines
contained in single dose vials as stated
in Senate report 114–274.
DATES: The performance period of the
award, in the amount of $1,200,000, to
the Academies will be 18 months from
the date of award.
FOR FURTHER INFORMATION CONTACT:
Alisha Williams, (410) 786–7507 and
Deborah Pujals Keyser, (410) 786–8096.
SUPPLEMENTARY INFORMATION:
SUMMARY:
khammond on DSKBBV9HB2PROD with NOTICES
I. Background
A 2016 report published in the British
Medical Journal (BMJ) describes
overspending and waste due to singleuse cancer drugs being supplied in vials
that contain larger dosages than needed
by the average patient. The authors
specifically cite examples of drug
manufacturers distributing larger sizes
and more limited variety of single-use
vial sizes in the U.S. than they do for
their overseas markets. While this may
paradoxically increase physician and
hospital profits when reimbursement is
based on a percentage of the cost of an
entire vial, this situation results in the
excessive waste of highly-valuable drugs
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17:09 Sep 12, 2019
Jkt 247001
and increased Federal and private payer
costs. Using claims data for the top 20
cancer drugs, the study found that the
proportion of drug wasted ranged from
1 to 33 percent and was associated with
an estimated $2.8 billion dollars per
year in drug costs and healthcare
provider markups on wasted drug.
In addition to wasting taxpayer
dollars through Federal health programs
like Medicare, this practice also drives
up the cost for patients whose cost
sharing is based on amounts of drugs
that are unnecessarily large. Since
Medicare Part B beneficiaries pay
coinsurance of up to 20 percent for
prescription drugs, seniors are paying
higher out-of-pocket costs for drugs they
do not need or receive.
As described in Chapter 17, Section
40.1 of the Medicare Claims Processing
Manual, Medicare Part B pays for the
amount of the drug or biological
administered to the beneficiary as well
as the remainder of drug discarded from
single-use vials or other single-use
package up to the amount of the drug or
biological indicated on the vial or
package label. The JW modifier is a
Healthcare Common Procedure Coding
System (HCPCS) Level II modifier used
on a Medicare Part B drug claims to
report the amount of drug or biological
that is discarded and eligible for
payment under the discarded drug
policy. The modifier is only to be used
for drugs in single-dose or single-use
packaging. As of January 1, 2017, The
Centers for Medicare and Medicaid
Services (CMS) requires all physicians,
hospitals and other providers to use the
JW modifier when submitting claims to
Medicare Administrative Contractors
(MACs) for reimbursement (except
claims for drugs and biologicals
provided under the Competitive
Acquisition Program) and to document
discarded waste in the patient’s medical
record. This mandatory reporting
nationwide will provide the data
necessary to quantify the amount of
drugs that are unused and the cost to
taxpayers from that waste.
Further research is needed to fully
illustrate system factors that lead to
drug waste from single-dose vials,
quantify the Federal government’s and
Medicare beneficiaries’ costs associated
with this waste, and explore waste
mitigation strategies.
II. Provisions of the Notice
The Funding Opportunity offers
$1,200,000 in funding for the
Academies to conduct a study on the
Federal healthcare costs, safety, and
quality concerns associated with
discarded drugs that results from
weight-based dosing of medicines
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48357
contained in single-dose vials. More
specifically, the Academies’
requirements include, but are not
limited to:
• Provide a comprehensive
assessment of Federal healthcare costs,
both to the Medicare program and to
Medicare beneficiaries, due to billing for
wasted drugs and biologicals from
single-dose vials. Additionally, examine
Federal reimbursement and beneficiary
cost-sharing policies as they relate to
drug waste and the degree to which
these policies may affect costs to
Federal programs and beneficiaries.
• Using available data sources,
quantify the amount of waste associated
with single-dose injectable drugs and
biologics in billing units and/or
proportion of available vial sizes and
calculate the associated dollar amounts.
• Identify relevant drugs, vial sizes,
dosing practices, and delivery practices
most associated with waste. Evaluate
dosing strategies which may contribute
to or mitigate excessive drug waste
where possible (for example, dosing
based on weight, body surface area
[BSA] and institutional rounding/dosecapping protocols).
• Research the safety and quality
concerns associated with the use of
single-dose vials which contain excess
drug from industry and regulatory
perspectives. Investigate manufacturer
rationale for developing particular vial
sizes and safety standards (such as those
from U.S. Pharmacopoeia [USP])
influencing requirements for single-dose
vs multi-dose vial development and
utilization. Review Federal guidelines
or requirements that influence drug
package types and drug supply chain
factors such as manufacturing, storage,
and shipment.
• Consult with Stakeholders,
including CMS, FDA, CDC, DOD, IHS,
VA, USP, specialty physicians
[including rural practitioners], specialty
clinics [including rural clinics],
hospitals [including rural hospitals],
patient groups, biopharmaceutical
manufacturers, health insurance
companies, and healthcare distributors/
wholesalers.
• Comply with applicable conflict of
interest standards.
• The report should include findings
related to above requirements as well as
provide recommendations to Congress
for revising current policies and
practices or other strategies to mitigate
drug waste and its associated costs.
Recommendations should consider
collateral impact on all stakeholders’
perspectives, such as Federal programs,
private insurers, and beneficiaries who
pay for wasted drug products, as well as
pharmaceutical industry and physician,
E:\FR\FM\13SEN1.SGM
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]]>Agencies
[Federal Register Volume 84, Number 178 (Friday, September 13, 2019)]
[Notices]
[Pages 48355-48357]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-19861]
-----------------------------------------------------------------------
GENERAL SERVICES ADMINISTRATION
[OMB Control No. 3090-XXXX; Docket No. 2019-0001; Sequence No. 11]
Submission for OMB Review; Improving Customer Experience--
Implementation of Section 280 of OMB Circular A-11
AGENCY: General Services Administration.
ACTION: Notice and request for comments.
-----------------------------------------------------------------------
SUMMARY: As part of the Administration's commitment to improving
customer service delivery, the General Services Administration (GSA),
is coordinating the government wide development of the following
proposed Information Collection Request ``Improving Customer
Experience--Implementation of Section 280 of OMB Circular A-11'' for
approval under the Paperwork Reduction Act. This notice announces GSA
will be submitting on this collection to OMB for approval and solicits
comments on specific aspects of the proposed information collection.
DATES: Submit comments on or before: October 15, 2019.
ADDRESSES: Submit comments identified by Information Collection 3090-
XXXX, Improving Customer Experience (A-11, Section 280), by any of the
following methods:
Federal eRulemaking portal: https://www.regulations.gov.
Follow the instructions for submitting comments. Comments submitted
electronically, including attachments to https://www.regulations.gov,
will be posted to the docket unchanged.
Mail: General Services Administration, Regulatory
Secretariat Division (MVCB), 1800 F Street NW, Washington, DC 20405.
ATTN: Ms. Mandell/IC 3090-XXXX, Improving Customer Experience, A-11,
Section 280.
Instructions: Please submit comments only and cite Information
Collection 3090-XXXX, Improving Customer Experience, in all
correspondence related to this collection. To confirm receipt of your
comment(s), please check regulations.gov, approximately two-to-three
business days after submission to verify posting (except allow 30 days
for posting of comments submitted by mail).
FOR FURTHER INFORMATION CONTACT: Requests for additional information
should be directed to Amira Boland, Office of Government-wide Policy,
1800 F ST NW, Washington, DC 20405, or via email to
[email protected].
SUPPLEMENTARY INFORMATION:
Title: Improving Customer Experience, (A-11, Section 280)
Abstract: A modern, streamlined and responsive customer experience
means: Raising government-wide customer experience to the average of
the private sector service industry; developing indicators for high-
impact Federal programs to monitor progress towards excellent customer
experience and mature digital services; and providing the structure
(including increasing transparency) and resources to ensure customer
experience is a focal point for agency leadership.
This proposed information collection activity provides a means to
garner customer and stakeholder feedback in an efficient, timely manner
in accordance with the Administration's commitment to improving
customer service delivery as discussed in Section 280 of OMB Circular
A-11 at https://www.whitehouse.gov/wp-content/uploads/2018/06/s280.pdf.
Section 280.7 established seven domains for measuring customer
experience.
Overall: (1) Satisfaction, (2) Confidence/Trust
[[Page 48356]]
Service: (3) Quality
Process: (4) Ease/Simplicity, (5) Efficiency/Speed, (6)
Equity/Transparency
People: (7) Employee Helpfulness
All High Impact Service Providers listed at https://www.performance.gov/cx/HISPList.pdf are required to ask questions in
these domains of their customers. However, all agencies are encouraged
to conduct their customer experience measurement in line with these
standard measures.
As discussed in OMB guidance, agencies should identify their
highest-impact customer journeys (using customer volume, annual program
cost, and/or knowledge of customer priority as weighting factors) and
select touchpoints/transactions within those journeys to collect
feedback. For the purposes of this collection, Federal customer
experience will focused on real-time transaction-level measures
The results will be used to improve the delivery of Federal
services and programs. It will also provide government-wide data on
customer experience that can be displayed on www.performance.gov to
help build transparency and accountability of Federal programs to the
customers they serve.
For reference, sample proposed questions (also available on
www.performance.gov) are below. All are on a Likert Scale from 1 to 5
(1=strongly disagree to 5=strongly agree) except free text questions).
[Landing Page]
1. I am satisfied with the service I received from [Program/Service
name].)
2. This interaction increased my confidence in [Program/Service
name]. OR I trust [Agency/Program/Service name] to fulfill our
country's commitment to [relevant population].
3. Anything you want to tell us about your scores above? (free
text)
4. Would you like to take two more minutes to answer five more
questions to help us improve our services? (Y/N)
[Page 2 if respondent answered Y--programs will select what is
applicable to them]
5. My need was addressed.
6. It was easy to complete what I needed to do.
7. It took a reasonable amount of time to do what I needed to do.
8. I was treated fairly.
9. Employees I interacted with were helpful.
10. Which service center did you visit today? OR ``which service
did you call about today?''
11. Anything else you'd like to share with us? (free text)
A notice published in the Federal Register at 84 FR 31868, on July
3, 2019. No comments were received. Upon OMB approval of the
collection, GSA will submit collections on behalf of the following
agencies for approval: Department of Agriculture, Department of
Commerce, Department of Defense, Department of Education, Department of
Energy, Department of Health and Human Services, Department of Homeland
Security, Department of Housing and Urban Development, Department of
the Interior, Department of Justice, Department of Labor, Department of
State, United States Agency for International Development, the General
Services Administration, Department of Transportation, Department of
the Treasury, Department of Veterans Affairs, Environmental Protection
Agency, National Aeronautics and Space Administration, the Consumer
Financial Protection Bureau, National Science Foundation, Nuclear
Regulatory Commission, the Small Business Administration, the Office of
Personnel Management, and Social Security Administration.
As a general matter, these information collections will not result
in any new system of records containing privacy information and will
not ask questions of a sensitive nature, such as sexual behavior and
attitudes, religious beliefs, and other matters that are commonly
considered private.
GSA will only submit collections if they meet the following
criteria.
The collections are voluntary;
The collections are low-burden for respondents (based on
considerations of total burden hours or burden-hours per respondent)
and are low-cost for both the respondents and the Federal Government;
The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
Information gathered is intended to be used for general
service improvement and program management purposes;
Upon agreement between OMB and the agency collecting the
information, all or a subset of information may be released only on
performance.gov. Release of any other data must be discussed with OMB
before release.
Public responses to these individual collections will provide
insights in improving services offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on services will be unavailable.
Current Action: New Collection of Information.
Type of Review: New.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Estimated Number of Respondents: Below is a preliminary estimate of
the aggregate burden hours for this new collection. GSA will provide
refined estimates of burden in subsequent notices.
Average Expected Annual Number of Activities: Approximately 50
customer feedback surveys.
Average Number of Respondents per Activity: Range varies greatly
depending on Federal Service.
Annual Responses: Approximately 40,000,000.
Average Minutes per Response: 3 minutes.
Burden Hours: 2,000,000.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval.
Comments are invited on: (a) Whether the collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information shall have practical utility; (b) the
accuracy of the agency's estimate of the burden of the collection of
information; (c) ways to enhance the quality, utility, and clarity of
the information to be collected; (d) ways to minimize the burden of the
collection of information on respondents, including through the use of
automated collection techniques or other forms of information
technology; and (e) estimates of capital or start-up costs and costs of
operation, maintenance, and purchase of services to provide
information.
Burden means the total time, effort, or financial resources
expended by persons to generate, maintain, retain, disclose or provide
information to or for a Federal agency. This includes the time needed
to review instructions; to develop, acquire, install and utilize
technology and systems for the purpose of collecting, validating and
verifying information, processing and maintaining information, and
disclosing and providing information; to train personnel and to be able
to respond to a collection of information, to search data sources, to
complete and review the collection of information; and to transmit or
otherwise disclose the information.
[[Page 48357]]
All written comments will be available for public inspection on
regulations.gov. An agency may not conduct or sponsor, and a person is
not required to respond to, a collection of information unless it
displays a currently valid Office of Management and Budget control
number.
Dated: September 5, 2019.
David A. Shive,
Chief Information Officer.
[FR Doc. 2019-19861 Filed 9-12-19; 8:45 am]
BILLING CODE 6820-34-P
