Agency Information Collection Activities; Proposed eCollection; eComments Requested; Extension of a Currently Approved Collection; Departmental Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 47324 [2019-19383]

Agencies

• Department of Justice

[Federal Register Volume 84, Number 174 (Monday, September 9, 2019)]
[Notices]
[Page 47324]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-19383]


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DEPARTMENT OF JUSTICE

[OMB Number: 1103-0117]


Agency Information Collection Activities; Proposed eCollection; 
eComments Requested; Extension of a Currently Approved Collection; 
Departmental Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Department of Justice.

ACTION: 60-Day notice.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, 
Department of Justice will be submitting a Generic Information 
Collection Request (Generic ICR): ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery'' to OMB 
for approval under the Paperwork Reduction Act (PRA).

DATES: The purpose of this notice is to allow 60 days for public 
comment until November 8, 2019.

FOR FURTHER INFORMATION CONTACT: If you have additional comments 
especially on the estimated public burden or associated response time, 
suggestions, or need a copy of the proposed information collection 
instrument with instructions or additional information, please contact 
Melody Braswell, Department Clearance Officer, 
[email protected]; or the DOJ Clearance Officer at 202-307-
0890.

SUPPLEMENTARY INFORMATION: Written comments and suggestions from the 
public and affected agencies concerning the proposed collection of 
information are encouraged. Your comments should address one or more of 
the following four points:

--Evaluate whether the proposed collection of information is necessary 
for the proper performance of the functions of the agency, including 
whether the information will have practical utility;
--Evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used;
--Evaluate the quality, utility, and clarity of the information to be 
collected; and
--Minimize the burden of the collection of information on those who are 
to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submission of responses.

Overview of This Collection

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    Below we provide the Department of Justice's projected average 
estimates for the next three years:
    Current Action: Extension.
    Type of Review: Extension of a currently approved collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average Expected Annual Number of Activities: 42.
    Average Number of Respondents per Activity: 51,500.
    Annual Responses: 309,000.
    Frequency of Response: Once per request.
    Average Minutes per Response: 30 min.
    Burden Hours: 99,847.
    Federal Government Cost: $176,925.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number. If 
additional information is required contact: Melody Braswell, Department 
Clearance Officer, United States Department of Justice, Justice 
Management Division, Policy and Planning Staff, Two Constitution 
Square, 145 N Street NE, 3E.405B, Washington, DC 20530.

    Dated: September 4, 2019.
Melody D. Braswell,
Department Clearance Officer for PRA, U.S. Department of Justice.
[FR Doc. 2019-19383 Filed 9-6-19; 8:45 am]
 BILLING CODE 4410-30-P