Agency Information Collection Activity: Clearance for A-11 Section 280 Improving Customer Experience Information Collection, 37953-37954 [2019-16533]

Download as PDF 37953 Federal Register / Vol. 84, No. 149 / Friday, August 2, 2019 / Notices United States, Form 1042, Annual Withholding Tax Return for U.S. Source Income of Foreign Persons, Form 1042– S, Foreign Person’s U.S. Source Income Subject to Withholding, and Form 1042–T, Annual Summary and Transmittal of Forms 1042–S. DATES: Written comments should be received on or before October 1, 2019 to be assured of consideration. ADDRESSES: Direct all written comments to Laurie Brimmer, Internal Revenue Service, Room 6526, 1111 Constitution Avenue NW, Washington, DC 20224. FOR FURTHER INFORMATION CONTACT: Requests for additional information or copies of the form and instructions should be directed to LaNita Van Dyke, at (202) 317–6009, Internal Revenue Service, Room 6526, 1111 Constitution Avenue NW, Washington, DC 20224, or through the internet at Lanita.VanDyke@irs.gov. SUPPLEMENTARY INFORMATION: Title: TD 9374 (Final)/Dividend Equivalents from Sources within the United States, Form 1042, Annual Withholding Tax Return for U.S. Source Income of Foreign Persons, Form 1042– S, Foreign Person’s U.S. Source Income Subject to Withholding, and Form 1042–T, Annual Summary and Transmittal of Forms 1042–T. OMB Number: 1545–0096. Form Numbers: 1042, 1042–S, and 1042–T. Abstract: The regulations pertain to section 871(m) regarding dividend equivalent payments that are treated as U.S. source income. These regulations provide guidance regarding when payments made pursuant to certain financial instruments will be treated as U.S.-source income and subject to U.S. withholding tax. The information provided is necessary to permit withholding agents to determine whether U.S. withholding tax is due with respect to a payment of a dividend equivalent and the amount of the tax. The information will also be used for audit and examination purposes. Form 1042 is used by withholding agents to report tax withheld at source on payment of certain income paid to nonresident alien individuals, foreign partnerships, or foreign corporations. The IRS uses this information to verify that the correct amount of tax has been withheld and paid to the United States. Form 1042–S is used to report certain income and tax withheld information to nonresident alien payees and beneficial owners. Form 1042–T is used by withholding agents to transmit Forms 1042–S to the IRS. Current Actions: There are changes to the burden previously approved by OMB. There are no changes to the collection however the estimates are being updated to eliminate double counting associated with the business collection. Type of Review: Revision of a currently approved collection. Affected Public: Business or other for profit organizations and individuals or households. The burden estimate is as follows: jbell on DSK3GLQ082PROD with NOTICES Number of responses Time per response Total annual burden hours Form 1042 ................................................................................................................................... Form 1042–S ............................................................................................................................... Form 1042–T ............................................................................................................................... TD 9374 ....................................................................................................................................... 3,640 352,530 1,950 3,000 18.05 .58 .2 8 65,702 204,467 390 24,000 Total ...................................................................................................................................... 361,120 ........................ 294,559 The following paragraph applies to all of the collections of information covered by this notice: An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless the collection of information displays a valid OMB control number. Books or records relating to a collection of information must be retained as long as their contents may become material in the administration of any internal revenue law. Generally, tax returns and tax return information are confidential, as required by 26 U.S.C. 6103. Request for Comments: Comments submitted in response to this notice will be summarized and/or included in the request for OMB approval. All comments will become a matter of public record. Comments are invited on: (a) Whether the collection of information is necessary for the proper performance of the functions of the agency, including whether the information shall have practical utility; (b) the accuracy of the agency’s estimate of the burden of the collection of information; (c) ways to enhance the VerDate Sep<11>2014 18:02 Aug 01, 2019 Jkt 247001 quality, utility, and clarity of the information to be collected; (d) ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or other forms of information technology; and (e) estimates of capital or start-up costs and costs of operation, maintenance, and purchase of services to provide information. Approved: July 29, 2019. Laurie Brimmer, Senior Tax Analyst. ACTION: Notice. The Department of Veterans Affairs, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on proposed and/or continuing information collections, as required by the Paperwork Reduction Act of 1995. SUMMARY: Written comments and recommendations on the proposed collection of information should be received on or before October 1, 2019. DATES: [FR Doc. 2019–16464 Filed 8–1–19; 8:45 am] BILLING CODE 4830–01–P Submit written comments on the collection of information through Federal Docket Management System (FDMS) at www.Regulations.gov or to Michael Jacobsen, Veterans Experience Office, Department of Veterans Affairs, 810 Vermont Avenue NW, Washington, DC 20420 or email to michael.jacobsen2@va.gov. Please refer to ‘‘Clearance for A–11 Section 280 Improving Customer Experience Information Collection’’ in any correspondence. During the comment ADDRESSES: DEPARTMENT OF VETERANS AFFAIRS [New Collection] Agency Information Collection Activity: Clearance for A–11 Section 280 Improving Customer Experience Information Collection Veterans Experience Office, Department of Veterans Affairs. AGENCY: PO 00000 Frm 00129 Fmt 4703 Sfmt 4703 E:\FR\FM\02AUN1.SGM 02AUN1 37954 Federal Register / Vol. 84, No. 149 / Friday, August 2, 2019 / Notices jbell on DSK3GLQ082PROD with NOTICES period, comments may be viewed online through FDMS. FOR FURTHER INFORMATION CONTACT: Danny S. Green at (202) 421–1354. SUPPLEMENTARY INFORMATION: Under the PRA of 1995, Federal agencies must obtain approval from the Office of Management and Budget (OMB) for each collection of information they conduct or sponsor. This request for comment is being made pursuant to Section 3506(c)(2)(A) of the PRA. With respect to the following collection of information, VEO invites comments on: (1) Whether the proposed collection of information is necessary for the proper performance of VEO’s functions, including whether the information will have practical utility; (2) the accuracy of VEO’s estimate of the burden of the proposed collection of information; (3) ways to enhance the quality, utility, and clarity of the information to be collected; and (4) ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or the use of other forms of information technology. Authority: OMB Circular A–11 (2018), Section 280. Title: Clearance for A–11 Section 280 Improving Customer Experience Information Collection. OMB Control Number: 2900–New. Type of Review: New collection. Abstract: Whether seeking a loan, Social Security benefits, veterans benefits, or other services provided by the Federal Government, individuals and businesses expect Government customer services to be efficient and intuitive, just like services from leading private-sector organizations. Yet the 2016 American Consumer Satisfaction Index and the 2017 Forrester Federal Customer Experience Index show that, on average, Government services lag VerDate Sep<11>2014 18:02 Aug 01, 2019 Jkt 247001 nine percentage points behind the private sector. A modern, streamlined and responsive customer experience means: Raising government-wide customer experience to the average of the private sector service industry; developing indicators for high-impact Federal programs to monitor progress towards excellent customer experience and mature digital services; and providing the structure (including increasing transparency) and resources to ensure customer experience is a focal point for agency leadership. To support this, OMB Circular A–11 Section 280 established government-wide standards for mature customer experience organizations in government and measurement. To enable Federal programs to deliver the experience taxpayers deserve, they must undertake three general categories of activities: Conduct ongoing customer research, gather and share customer feedback, and test services and digital products. These data collection efforts may be either qualitative or quantitative in nature or may consist of mixed methods. Additionally, data may be collected via a variety of means, including but not limited to electronic or social media, direct or indirect observation (i.e., in person, video and audio collections), interviews, questionnaires, surveys, and focus groups. Veterans Experience Office will limit its inquiries to data collections that solicit strictly voluntary opinions or responses. Steps will be taken to ensure anonymity of respondents in each activity covered by this request. The results of the data collected will be used to improve the delivery of Federal services and programs. It will include the creation of personas, customer journey maps, and reports and summaries of customer feedback data and user insights. PO 00000 Frm 00130 Fmt 4703 Sfmt 9990 Veterans Experience Office will collect this information by electronic means when possible, as well as by mail, fax, telephone, technical discussions, and in-person interviews. Veterans Experience Office may also utilize observational techniques to collect this information. Collections will be targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the near future. For the purposes of this request, ‘‘customers’’ are individuals, businesses, and organizations that interact with a Federal Government agency or program, either directly or via a Federal contractor. This could include individuals or households; businesses or other for-profit organizations; not-forprofit institutions; State, local or tribal governments; Federal government; and Universities. Affected Public: Individuals. Estimated Annual Burden: 625,000. Estimated Average Burden per Respondent: Varied, dependent upon the data collection method used. The possible response time to complete a questionnaire or survey may be 2 minutes or up to 2 hours to participate in an interview. Estimated Average Cost per Respondent: 0. Frequency of Response: Varied, dependent upon the data collection method used. Estimated Number of Respondents: 2,500,000. By direction of the Secretary. Danny S. Green, Interim VA Clearance Officer, Office of Quality, Performance and Risk, Department of Veterans Affairs. [FR Doc. 2019–16533 Filed 8–1–19; 8:45 am] BILLING CODE 8320–01–P E:\FR\FM\02AUN1.SGM 02AUN1

Agencies

[Federal Register Volume 84, Number 149 (Friday, August 2, 2019)]
[Notices]
[Pages 37953-37954]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-16533]


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DEPARTMENT OF VETERANS AFFAIRS

[New Collection]


Agency Information Collection Activity: Clearance for A-11 
Section 280 Improving Customer Experience Information Collection

AGENCY: Veterans Experience Office, Department of Veterans Affairs.

ACTION: Notice.

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SUMMARY: The Department of Veterans Affairs, as part of its continuing 
effort to reduce paperwork and respondent burden, invites the general 
public and other Federal agencies to take this opportunity to comment 
on proposed and/or continuing information collections, as required by 
the Paperwork Reduction Act of 1995.

DATES:  Written comments and recommendations on the proposed collection 
of information should be received on or before October 1, 2019.

ADDRESSES: Submit written comments on the collection of information 
through Federal Docket Management System (FDMS) at www.Regulations.gov 
or to Michael Jacobsen, Veterans Experience Office, Department of 
Veterans Affairs, 810 Vermont Avenue NW, Washington, DC 20420 or email 
to [email protected]. Please refer to ``Clearance for A-11 
Section 280 Improving Customer Experience Information Collection'' in 
any correspondence. During the comment

[[Page 37954]]

period, comments may be viewed online through FDMS.

FOR FURTHER INFORMATION CONTACT: Danny S. Green at (202) 421-1354.

SUPPLEMENTARY INFORMATION: Under the PRA of 1995, Federal agencies must 
obtain approval from the Office of Management and Budget (OMB) for each 
collection of information they conduct or sponsor. This request for 
comment is being made pursuant to Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, VEO 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of VEO's functions, including 
whether the information will have practical utility; (2) the accuracy 
of VEO's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Authority: OMB Circular A-11 (2018), Section 280.
    Title: Clearance for A-11 Section 280 Improving Customer Experience 
Information Collection.
    OMB Control Number: 2900-New.
    Type of Review: New collection.
    Abstract: Whether seeking a loan, Social Security benefits, 
veterans benefits, or other services provided by the Federal 
Government, individuals and businesses expect Government customer 
services to be efficient and intuitive, just like services from leading 
private-sector organizations. Yet the 2016 American Consumer 
Satisfaction Index and the 2017 Forrester Federal Customer Experience 
Index show that, on average, Government services lag nine percentage 
points behind the private sector. A modern, streamlined and responsive 
customer experience means: Raising government-wide customer experience 
to the average of the private sector service industry; developing 
indicators for high-impact Federal programs to monitor progress towards 
excellent customer experience and mature digital services; and 
providing the structure (including increasing transparency) and 
resources to ensure customer experience is a focal point for agency 
leadership. To support this, OMB Circular A-11 Section 280 established 
government-wide standards for mature customer experience organizations 
in government and measurement. To enable Federal programs to deliver 
the experience taxpayers deserve, they must undertake three general 
categories of activities: Conduct ongoing customer research, gather and 
share customer feedback, and test services and digital products.
    These data collection efforts may be either qualitative or 
quantitative in nature or may consist of mixed methods. Additionally, 
data may be collected via a variety of means, including but not limited 
to electronic or social media, direct or indirect observation (i.e., in 
person, video and audio collections), interviews, questionnaires, 
surveys, and focus groups. Veterans Experience Office will limit its 
inquiries to data collections that solicit strictly voluntary opinions 
or responses. Steps will be taken to ensure anonymity of respondents in 
each activity covered by this request.
    The results of the data collected will be used to improve the 
delivery of Federal services and programs. It will include the creation 
of personas, customer journey maps, and reports and summaries of 
customer feedback data and user insights.
    Veterans Experience Office will collect this information by 
electronic means when possible, as well as by mail, fax, telephone, 
technical discussions, and in-person interviews. Veterans Experience 
Office may also utilize observational techniques to collect this 
information.
    Collections will be targeted to the solicitation of opinions from 
respondents who have experience with the program or may have experience 
with the program in the near future. For the purposes of this request, 
``customers'' are individuals, businesses, and organizations that 
interact with a Federal Government agency or program, either directly 
or via a Federal contractor. This could include individuals or 
households; businesses or other for-profit organizations; not-for-
profit institutions; State, local or tribal governments; Federal 
government; and Universities.
    Affected Public: Individuals.
    Estimated Annual Burden: 625,000.
    Estimated Average Burden per Respondent: Varied, dependent upon the 
data collection method used. The possible response time to complete a 
questionnaire or survey may be 2 minutes or up to 2 hours to 
participate in an interview.
    Estimated Average Cost per Respondent: 0.
    Frequency of Response: Varied, dependent upon the data collection 
method used.
    Estimated Number of Respondents: 2,500,000.

    By direction of the Secretary.
Danny S. Green,
Interim VA Clearance Officer, Office of Quality, Performance and Risk, 
Department of Veterans Affairs.
[FR Doc. 2019-16533 Filed 8-1-19; 8:45 am]
 BILLING CODE 8320-01-P