Submission for Review: CAHPS Enrollee Survey 3206-NEW, 35137-35138 [2019-15537]

Agencies

• Office of Personnel Management

[Federal Register Volume 84, Number 140 (Monday, July 22, 2019)]
[Notices]
[Pages 35137-35138]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-15537]


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OFFICE OF PERSONNEL MANAGEMENT


Submission for Review: CAHPS Enrollee Survey 3206-NEW

AGENCY: Office of Personnel Management.

ACTION: 60-Day notice and request for comments.

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SUMMARY: Healthcare and Insurance, Office of Personnel Management (OPM)

[[Page 35138]]

offers the general public and other federal agencies the opportunity to 
comment on the administration of the Consumer Assessment of Healthcare 
Providers and Systems (CAHPS[supreg]) survey for the Federal Employees 
Health Benefits (FEHB) Program. CAHPS[supreg] surveys ask consumers and 
patients to report on and evaluate their experiences with health care. 
These surveys cover topics that are important to consumers and focus on 
aspects of quality that consumers are best qualified to assess, such as 
the communication skills of providers and ease of access to health care 
services.

DATES: Comments are encouraged and will be accepted until September 20, 
2019.

ADDRESSES: You may submit comments, identified by docket number and/or 
Regulatory Information Number (RIN) and title, by the following method:
    Federal Rulemaking Portal: https://www.regulations.gov. 
Follow the instructions for submitting comments.
    All submissions received must include the agency name and docket 
number or RIN for this document. The general policy for comments and 
other submissions from members of the public is to make these 
submissions available for public viewing at https://www.regulations.gov 
as they are received without change, including any personal identifiers 
or contact information.

FOR FURTHER INFORMATION CONTACT: A copy of this ICR, with applicable 
supporting documentation, may be obtained by contacting the Office of 
Personnel Management, 1900 E. Street NW, Washington, DC 20415, 
Attention: Joseph Kahn, Program Manager, Performance Improvement, 
Federal Employee Insurance Operations, Healthcare and Insurance, 
[email protected].

SUPPLEMENTARY INFORMATION: As required by the Paperwork Reduction Act 
of 1995, (Pub. L. 104-13, 44 U.S.C. chapter 35) as amended by the 
Clinger-Cohen Act (Pub. L. 104-106), OPM is soliciting comments for 
this collection. The Office of Management and Budget is particularly 
interested in comments that:
    1. Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    2. Evaluate the accuracy of the agency's estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    3. Enhance the quality, utility, and clarity of the information to 
be collected; and
    4. Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submissions of responses.
    OPM uses the CAHPS results as part of the FEHB Plan Performance 
Assessment (PPA). The PPA enables a consistent, objective evaluation of 
carrier performance and also provides more transparency for enrollees. 
This assessment uses a discrete set of quantifiable measures to examine 
key aspects of performance in the areas of clinical quality, customer 
service and resource use. Eight CAHPS measures are part of this 
discrete set of quantifiable measures.
    Taken together with more traditional assessments of contract 
administration, these measures help ensure that enrollees receive high 
quality affordable healthcare and a positive customer experience. The 
PPA is linked to carrier profit and adjustment factors. FEHB contracts 
include language to incorporate the PPA as a determinant of the Service 
Charge or Performance Adjustment.

Analysis

    Agency: Healthcare and Insurance, Office of Personnel Management.
    Authority: 5 U.S.C. 8910.
    Title: CAHPS Survey.
    OMB Number: 3206-NEW.
    Frequency: Annually.
    Affected Public: Federal Employees and Retirees.
    Number of Respondents: 73,505.
    Estimated Time per Respondent: 15 minutes.
    Total Burden Hours: 18,376 hours.

Office of Personnel Management.
Alexys Stanley,
Regulatory Affairs Analyst.
[FR Doc. 2019-15537 Filed 7-19-19; 8:45 am]
BILLING CODE 6325-64-P