Information Collection; Improving Customer Experience-Implementation of Section 280 of OMB Circular A-11, 31868-31870 [2019-14217]

Download as PDF 31868 Federal Register / Vol. 84, No. 128 / Wednesday, July 3, 2019 / Notices that are affected by the leverage lending guidance. Board of Governors of the Federal Reserve System, June 28, 2019. Michele Taylor Fennell, Assistant Secretary of the Board. [FR Doc. 2019–14261 Filed 7–2–19; 8:45 am] BILLING CODE 6210–01–P FEDERAL RESERVE SYSTEM jspears on DSK30JT082PROD with NOTICES Formations of, Acquisitions by, and Mergers of Bank Holding Companies The companies listed in this notice have applied to the Board for approval, pursuant to the Bank Holding Company Act of 1956 (12 U.S.C. 1841 et seq.) (BHC Act), Regulation Y (12 CFR part 225), and all other applicable statutes and regulations to become a bank holding company and/or to acquire the assets or the ownership of, control of, or the power to vote shares of a bank or bank holding company and all of the banks and nonbanking companies owned by the bank holding company, including the companies listed below. The applications listed below, as well as other related filings required by the Board, are available for immediate inspection at the Federal Reserve Bank indicated. The applications will also be available for inspection at the offices of the Board of Governors. Interested persons may express their views in writing on the standards enumerated in the BHC Act (12 U.S.C. 1842(c)). If the proposal also involves the acquisition of a nonbanking company, the review also includes whether the acquisition of the nonbanking company complies with the standards in section 4 of the BHC Act (12 U.S.C. 1843). Unless otherwise noted, nonbanking activities will be conducted throughout the United States. Unless otherwise noted, comments regarding each of these applications must be received at the Reserve Bank indicated or the offices of the Board of Governors not later than July 30, 2019. A. Federal Reserve Bank of Richmond (Adam M. Drimer, Assistant Vice President) 701 East Byrd Street, Richmond, Virginia 23219. Comments can also be sent electronically to Comments.applications@rich.frb.org: 1. Allegheny Bancshares, Inc., Franklin, West Virginia; to acquire 100 percent of the voting shares of Mount Hope Bankshares, Inc., and thereby indirectly acquire Bank of Mount Hope, Inc., both of Mount Hope, West Virginia. VerDate Sep<11>2014 19:23 Jul 02, 2019 Jkt 247001 3090–XXXX, Improving Customer Experience (A–11, Section 280), by any of the following methods: Yao-Chin Chao, • Federal eRulemaking portal: Assistant Secretary of the Board. https://www.regulations.gov. Follow the [FR Doc. 2019–14218 Filed 7–2–19; 8:45 am] instructions for submitting comments. BILLING CODE 6210–01–P Comments submitted electronically, including attachments to https:// www.regulations.gov, will be posted to the docket unchanged. FEDERAL RETIREMENT THRIFT • Mail: General Services INVESTMENT Administration, Regulatory Secretariat Division (MVCB), 1800 F Street NW, Sunshine Act Meetings Washington, DC 20405. ATTN: Ms. TIME AND DATE: July 2, 2019, 10:00 a.m. Mandell/IC 3090–XXXX, Improving Customer Experience, A–11, Section PLACE: Telephonic. 280. STATUS: All parts of this meeting will be Instructions: Please submit comments closed. only and cite Information Collection Closed Session 3090–XXXX, Improving Customer Experience, in all correspondence Information covered under 5 U.S.C. related to this collection. To confirm 552b(c)(6). receipt of your comment(s), please CONTACT PERSON FOR MORE INFORMATION: check regulations.gov, approximately Kimberly Weaver, Director, Office of two-to-three business days after External Affairs, (202) 942–1640. submission to verify posting (except Dated: July 1, 2019. allow 30 days for posting of comments submitted by mail). Megan Grumbine, General Counsel, Federal Retirement Thrift FOR FURTHER INFORMATION CONTACT: Investment Board. Requests for additional information should be directed to Amira Boland, [FR Doc. 2019–14385 Filed 7–1–19; 4:15 pm] Office of Government-wide Policy, 1800 BILLING CODE 6760–01–P F St. NW, Washington, DC 20405, or via email to amira.boland@gsa.gov. SUPPLEMENTARY INFORMATION: GENERAL SERVICES Title: Improving Customer ADMINISTRATION Experience, (A–11, Section 280) Abstract: A modern, streamlined and [OMB Control No. 3090–XXXX]; [Docket No. 2019–0001; Sequence No. 11] responsive customer experience means: Raising government-wide customer Information Collection; Improving experience to the average of the private Customer Experience—Implementation sector service industry; developing of Section 280 of OMB Circular A–11 indicators for high-impact Federal programs to monitor progress towards AGENCY: General Services excellent customer experience and Administration. mature digital services; and providing ACTION: Notice and request for the structure (including increasing comments. transparency) and resources to ensure customer experience is a focal point for SUMMARY: As part of the agency leadership. Administration’s commitment to This proposed information collection improving customer service delivery, activity provides a means to garner the General Services Administration customer and stakeholder feedback in (GSA), is coordinating the government an efficient, timely manner in wide development of the following accordance with the Administration’s proposed Information Collection commitment to improving customer Request ‘‘Improving Customer service delivery as discussed in Section Experience—Implementation of Section 280 of OMB Circular A–11 at https:// 280 of OMB Circular A–11’’ for approval www.whitehouse.gov/wp-content/ under the Paperwork Reduction Act. uploads/2018/06/s280.pdf. This notice announces GSA will be Section 280.7 established seven submitting on this collection to OMB for domains for measuring customer approval and solicits comments on experience. specific aspects of the proposed • Overall: (1) Satisfaction, (2) information collection. Confidence/Trust DATES: Submit comments on or before: • Service: (3) Quality September 3, 2019. • Process: (4) Ease/Simplicity, (5) Efficiency/Speed, (6) Equity/ ADDRESSES: Submit comments Transparency identified by Information Collection Board of Governors of the Federal Reserve System, June 28, 2019. PO 00000 Frm 00037 Fmt 4703 Sfmt 4703 E:\FR\FM\03JYN1.SGM 03JYN1 Federal Register / Vol. 84, No. 128 / Wednesday, July 3, 2019 / Notices • People: (7) Employee Helpfulness All High Impact Service Providers listed at https://www.performance.gov/ cx/HISPList.pdf are required to ask questions in these domains of their customers. However, all agencies are encouraged to conduct their customer experience measurement in line with these standard measures. As discussed in OMB guidance, agencies should identify their highestimpact customer journeys (using customer volume, annual program cost, and/or knowledge of customer priority as weighting factors) and select touchpoints/transactions within those journeys to collect feedback. For the purposes of this collection, Federal customer experience will focused on real-time transaction-level measures The results will be used to improve the delivery of Federal services and programs. It will also provide government-wide data on customer experience that can be displayed on www.performance.gov to help build transparency and accountability of Federal programs to the customers they serve. For reference, the proposed questions (also available on www.performance.gov) are below. All are on a Likert Scale from 1 to 5 (1=strongly disagree to 5=strongly agree) except free text questions). jspears on DSK30JT082PROD with NOTICES [Landing Page] 1. I am satisfied with the service I received from [Program/Service name].) 2. This interaction increased my confidence in [Program/Service name]. OR I trust [Agency/Program/Service name] to fulfill our country’s commitment to [relevant population]. 3. Anything you want to tell us about your scores above? (free text) 4. Would you like to take two more minutes to answer five more questions to help us improve our services? (Y/N) [Page 2 if respondent answered Y— programs will select what is applicable to them] 5. My need was addressed. 6. It was easy to complete what I needed to do. 7. It took a reasonable amount of time to do what I needed to do. 8. I was treated fairly. 9. Employees I interacted with were helpful. 10. Which service center did you visit today? OR ‘‘which service did you call about today?’’ 11. Anything else you’d like to share with us? (free text) Following review and disposition of public comments on this 60-day notice, GSA will submit to OMB a 30-day VerDate Sep<11>2014 19:23 Jul 02, 2019 Jkt 247001 notice. Upon approval of the collection, GSA will submit collections on behalf of the following agencies for approval: Department of Agriculture, Department of Commerce, Department of Defense, Department of Education, Department of Energy, Department of Health and Human Services, Department of Homeland Security Department of Housing and Urban Development, Department of the Interior, Department of Justice, Department of Labor Department of State, United States Agency for International Development, the General Services Administration, Department of Transportation, Department of the Treasury, Department of Veterans Affairs, Environmental Protection Agency, National Aeronautics and Space Administration, the Consumer Financial Protection Bureau, National Science Foundation, Nuclear Regulatory Commission, the Small Business Administration, the Office of Personnel Management, and Social Security Administration. As a general matter, these information collections will not result in any new system of records containing privacy information and will not ask questions of a sensitive nature, such as sexual behavior and attitudes, religious beliefs, and other matters that are commonly considered private. GSA will only submit collections if they meet the following criteria. • The collections are voluntary; • The collections are low-burden for respondents (based on considerations of total burden hours or burden-hours per respondent) and are low-cost for both the respondents and the Federal Government; • The collections are noncontroversial and do not raise issues of concern to other Federal agencies; • Any collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the near future; • Personally identifiable information (PII) is collected only to the extent necessary and is not retained; • Information gathered is intended to be used for general service improvement and program management purposes; • Upon agreement between OMB and the agency collecting the information, all or a subset of information may be released only on performance.gov. Release of any other data must be discussed with OMB before release. Public responses to these individuals collections will provide insights in improving services offered to the public. If this information is not collected, vital feedback from customers and PO 00000 Frm 00038 Fmt 4703 Sfmt 4703 31869 stakeholders on services will be unavailable. Current Action: New Collection of Information. Type of Review: New. Affected Public: Individuals and Households, Businesses and Organizations, State, Local or Tribal Government. Estimated Number of Respondents: Below is a preliminary estimate of the aggregate burden hours for this new collection. GSA will provide refined estimates of burden in subsequent notices. Average Expected Annual Number of Activities: Approximately 50 customer feedback surveys. Average Number of Respondents per Activity: Range varies greatly depending on Federal Service. Annual Responses: Approximately 40,000,000. Average Minutes per Response: 3 minutes. Burden Hours: 2,000,000. Request for Comments: Comments submitted in response to this notice will be summarized and/or included in the request for OMB approval. Comments are invited on: (a) Whether the collection of information is necessary for the proper performance of the functions of the agency, including whether the information shall have practical utility; (b) the accuracy of the agency’s estimate of the burden of the collection of information; (c) ways to enhance the quality, utility, and clarity of the information to be collected; (d) ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or other forms of information technology; and (e) estimates of capital or start-up costs and costs of operation, maintenance, and purchase of services to provide information. Burden means the total time, effort, or financial resources expended by persons to generate, maintain, retain, disclose or provide information to or for a Federal agency. This includes the time needed to review instructions; to develop, acquire, install and utilize technology and systems for the purpose of collecting, validating and verifying information, processing and maintaining information, and disclosing and providing information; to train personnel and to be able to respond to a collection of information, to search data sources, to complete and review the collection of information; and to transmit or otherwise disclose the information. All written comments will be available for public inspection E:\FR\FM\03JYN1.SGM 03JYN1 31870 Federal Register / Vol. 84, No. 128 / Wednesday, July 3, 2019 / Notices Regulations.gov. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid Office of Management and Budget control number. Dated: June 25, 2019. David A. Shive, Chief Information Officer. [FR Doc. 2019–14217 Filed 7–2–19; 8:45 am] BILLING CODE 6820–34–P DEPARTMENT OF HEALTH AND HUMAN SERVICES Agency for Healthcare Research and Quality Patient Safety Organizations: Voluntary Relinquishment for QA to QI LLC Agency for Healthcare Research and Quality (AHRQ), Department of Health and Human Services (HHS). ACTION: Notice of delisting. AGENCY: The Patient Safety and Quality Improvement Final Rule (Patient Safety Rule) authorizes AHRQ, on behalf of the Secretary of HHS, to list as a patient safety organization (PSO) an entity that attests that it meets the statutory and regulatory requirements for listing. A PSO can be ‘‘delisted’’ by the Secretary if it is found to no longer meet the requirements of the Patient Safety and Quality Improvement Act of 2005 (Patient Safety Act) and Patient Safety Rule, when a PSO chooses to voluntarily relinquish its status as a PSO for any reason, or when a PSO’s listing expires. AHRQ has accepted a notification of voluntary relinquishment from QA to QI LLC, PSO number P0091, of its status as a PSO, and has delisted the PSO accordingly. DATES: The delisting was effective at 12:00 Midnight ET (2400) on June 15, 2019. SUMMARY: The directories for both listed and delisted PSOs are ongoing and reviewed weekly by AHRQ. Both directories can be accessed electronically at the following HHS website: http://www.pso.ahrq.gov/listed. FOR FURTHER INFORMATION CONTACT: Cathryn Bach, Center for Quality Improvement and Patient Safety, AHRQ, 5600 Fishers Lane, MS 06N100B, Rockville, MD 20857; Telephone (toll free): (866) 403–3697; Telephone (local): (301) 427–1111; TTY (toll free): (866) 438–7231; TTY (local): (301) 427–1130; Email: pso@ahrq.hhs.gov. SUPPLEMENTARY INFORMATION: jspears on DSK30JT082PROD with NOTICES ADDRESSES: VerDate Sep<11>2014 19:23 Jul 02, 2019 Jkt 247001 Background The Patient Safety Act, 42 U.S.C. 299b–21 to 299b–26, and the related Patient Safety Rule, 42 CFR part 3, published in the Federal Register on November 21, 2008, 73 FR 70732– 70814, establish a framework by which individuals and entities that meet the definition of provider in the Patient Safety Rule may voluntarily report information to PSOs listed by AHRQ, on a privileged and confidential basis, for the aggregation and analysis of patient safety events. The Patient Safety Act authorizes the listing of PSOs, which are entities or component organizations whose mission and primary activity are to conduct activities to improve patient safety and the quality of health care delivery. HHS issued the Patient Safety Rule to implement the Patient Safety Act. AHRQ administers the provisions of the Patient Safety Act and Patient Safety Rule relating to the listing and operation of PSOs. The Patient Safety Rule authorizes AHRQ to list as a PSO an entity that attests that it meets the statutory and regulatory requirements for listing. A PSO can be ‘‘delisted’’ if it is found to no longer meet the requirements of the Patient Safety Act and Patient Safety Rule, when a PSO chooses to voluntarily relinquish its status as a PSO for any reason, or when a PSO’s listing expires. Section 3.108(d) of the Patient Safety Rule requires AHRQ to provide public notice when it removes an organization from the list of federally approved PSOs. AHRQ has accepted a notification from QA to QI LLC, to voluntarily relinquish its status as a PSO. Accordingly, QA to QI LLC, P0091, was delisted effective at 12:00 Midnight ET (2400) on June 15, 2019. QA to QI LLC has patient safety work product (PSWP) in its possession. The PSO will meet the requirements of section 3.108(c)(2)(i) of the Patient Safety Rule regarding notification to providers that have reported to the PSO and of section 3.108(c)(2)(ii) regarding disposition of PSWP consistent with section 3.108(b)(3). According to section 3.108(b)(3) of the Patient Safety Rule, the PSO has 90 days from the effective date of delisting and revocation to complete the disposition of PSWP that is currently in the PSO’s possession. More information on PSOs can be obtained through AHRQ’s PSO website at http://www.pso.ahrq.gov. Virginia L. Mackay-Smith, Associate Director. [FR Doc. 2019–14215 Filed 7–2–19; 8:45 am] BILLING CODE 4160–90–P PO 00000 Frm 00039 Fmt 4703 Sfmt 4703 DEPARTMENT OF HEALTH AND HUMAN SERVICES Centers for Disease Control and Prevention Public Health Service Act, Delegation of Authority Notice is hereby given that I have delegated to the Director, Center for Surveillance, Epidemiology and Laboratory Services (CSELS), Centers for Disease Control and Prevention (CDC), and the Director, Human Resources Office (HRO), CDC, without authority to redelegate, the authority vested in the Director, CDC/Administrator, Agency for Toxic Substances and Disease Registry (ATSDR), under Section 317F, Title III of the Public Health Service Act, [42 U.S.C. 247b–7, as amended, to carry out a loan repayment program in accordance with Section 317F, guidelines and procedures issued by the Director, CDC/Administrator, ATSDR, CSELS, HRO, and all other applicable federal laws, regulations and policies, in conjunction with the Future Leaders in Infectious and Global Health Threats (FLIGHT) program. This delegation became effective on June 26, 2019. Robert R. Redfield, Director, Centers for Disease Control and Prevention, Administrator, Agency for Toxic Substances and Disease Registry. [FR Doc. 2019–14255 Filed 7–2–19; 8:45 am] BILLING CODE 4160–18–P DEPARTMENT OF HEALTH AND HUMAN SERVICES Centers for Medicare & Medicaid Services [Document Identifier: CMS–10556] Agency Information Collection Activities: Proposed Collection; Comment Request Centers for Medicare & Medicaid Services, HHS. ACTION: Notice. AGENCY: The Centers for Medicare & Medicaid Services (CMS) is announcing an opportunity for the public to comment on CMS’ intention to collect information from the public. Under the Paperwork Reduction Act of 1995 (the PRA), federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information (including each proposed extension or reinstatement of an existing collection of information) and to allow 60 days for public comment on the SUMMARY: E:\FR\FM\03JYN1.SGM 03JYN1

Agencies

[Federal Register Volume 84, Number 128 (Wednesday, July 3, 2019)]
[Notices]
[Pages 31868-31870]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-14217]


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GENERAL SERVICES ADMINISTRATION

[OMB Control No. 3090-XXXX]; [Docket No. 2019-0001; Sequence No. 11]


Information Collection; Improving Customer Experience--
Implementation of Section 280 of OMB Circular A-11

AGENCY: General Services Administration.

ACTION: Notice and request for comments.

-----------------------------------------------------------------------

SUMMARY: As part of the Administration's commitment to improving 
customer service delivery, the General Services Administration (GSA), 
is coordinating the government wide development of the following 
proposed Information Collection Request ``Improving Customer 
Experience--Implementation of Section 280 of OMB Circular A-11'' for 
approval under the Paperwork Reduction Act. This notice announces GSA 
will be submitting on this collection to OMB for approval and solicits 
comments on specific aspects of the proposed information collection.

DATES: Submit comments on or before: September 3, 2019.

ADDRESSES: Submit comments identified by Information Collection 3090-
XXXX, Improving Customer Experience (A-11, Section 280), by any of the 
following methods:
     Federal eRulemaking portal: https://www.regulations.gov. 
Follow the instructions for submitting comments. Comments submitted 
electronically, including attachments to https://www.regulations.gov, 
will be posted to the docket unchanged.
     Mail: General Services Administration, Regulatory 
Secretariat Division (MVCB), 1800 F Street NW, Washington, DC 20405. 
ATTN: Ms. Mandell/IC 3090-XXXX, Improving Customer Experience, A-11, 
Section 280.
    Instructions: Please submit comments only and cite Information 
Collection 3090-XXXX, Improving Customer Experience, in all 
correspondence related to this collection. To confirm receipt of your 
comment(s), please check regulations.gov, approximately two-to-three 
business days after submission to verify posting (except allow 30 days 
for posting of comments submitted by mail).

FOR FURTHER INFORMATION CONTACT: Requests for additional information 
should be directed to Amira Boland, Office of Government-wide Policy, 
1800 F St. NW, Washington, DC 20405, or via email to 
[email protected].

SUPPLEMENTARY INFORMATION: 
    Title: Improving Customer Experience, (A-11, Section 280)
    Abstract: A modern, streamlined and responsive customer experience 
means: Raising government-wide customer experience to the average of 
the private sector service industry; developing indicators for high-
impact Federal programs to monitor progress towards excellent customer 
experience and mature digital services; and providing the structure 
(including increasing transparency) and resources to ensure customer 
experience is a focal point for agency leadership.
    This proposed information collection activity provides a means to 
garner customer and stakeholder feedback in an efficient, timely manner 
in accordance with the Administration's commitment to improving 
customer service delivery as discussed in Section 280 of OMB Circular 
A-11 at https://www.whitehouse.gov/wp-content/uploads/2018/06/s280.pdf.
    Section 280.7 established seven domains for measuring customer 
experience.

 Overall: (1) Satisfaction, (2) Confidence/Trust
 Service: (3) Quality
 Process: (4) Ease/Simplicity, (5) Efficiency/Speed, (6) 
Equity/Transparency

[[Page 31869]]

 People: (7) Employee Helpfulness

    All High Impact Service Providers listed at https://www.performance.gov/cx/HISPList.pdf are required to ask questions in 
these domains of their customers. However, all agencies are encouraged 
to conduct their customer experience measurement in line with these 
standard measures.
    As discussed in OMB guidance, agencies should identify their 
highest-impact customer journeys (using customer volume, annual program 
cost, and/or knowledge of customer priority as weighting factors) and 
select touchpoints/transactions within those journeys to collect 
feedback. For the purposes of this collection, Federal customer 
experience will focused on real-time transaction-level measures
    The results will be used to improve the delivery of Federal 
services and programs. It will also provide government-wide data on 
customer experience that can be displayed on www.performance.gov to 
help build transparency and accountability of Federal programs to the 
customers they serve.
    For reference, the proposed questions (also available on 
www.performance.gov) are below. All are on a Likert Scale from 1 to 5 
(1=strongly disagree to 5=strongly agree) except free text questions).
[Landing Page]
    1. I am satisfied with the service I received from [Program/Service 
name].)
    2. This interaction increased my confidence in [Program/Service 
name]. OR I trust [Agency/Program/Service name] to fulfill our 
country's commitment to [relevant population].
    3. Anything you want to tell us about your scores above? (free 
text)
    4. Would you like to take two more minutes to answer five more 
questions to help us improve our services? (Y/N)
[Page 2 if respondent answered Y--programs will select what is 
applicable to them]
    5. My need was addressed.
    6. It was easy to complete what I needed to do.
    7. It took a reasonable amount of time to do what I needed to do.
    8. I was treated fairly.
    9. Employees I interacted with were helpful.
    10. Which service center did you visit today? OR ``which service 
did you call about today?''
    11. Anything else you'd like to share with us? (free text)
    Following review and disposition of public comments on this 60-day 
notice, GSA will submit to OMB a 30-day notice. Upon approval of the 
collection, GSA will submit collections on behalf of the following 
agencies for approval: Department of Agriculture, Department of 
Commerce, Department of Defense, Department of Education, Department of 
Energy, Department of Health and Human Services, Department of Homeland 
Security Department of Housing and Urban Development, Department of the 
Interior, Department of Justice, Department of Labor Department of 
State, United States Agency for International Development, the General 
Services Administration, Department of Transportation, Department of 
the Treasury, Department of Veterans Affairs, Environmental Protection 
Agency, National Aeronautics and Space Administration, the Consumer 
Financial Protection Bureau, National Science Foundation, Nuclear 
Regulatory Commission, the Small Business Administration, the Office of 
Personnel Management, and Social Security Administration.
    As a general matter, these information collections will not result 
in any new system of records containing privacy information and will 
not ask questions of a sensitive nature, such as sexual behavior and 
attitudes, religious beliefs, and other matters that are commonly 
considered private.
    GSA will only submit collections if they meet the following 
criteria.
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours or burden-hours per respondent) 
and are low-cost for both the respondents and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered is intended to be used for general 
service improvement and program management purposes;
     Upon agreement between OMB and the agency collecting the 
information, all or a subset of information may be released only on 
performance.gov. Release of any other data must be discussed with OMB 
before release.
    Public responses to these individuals collections will provide 
insights in improving services offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on services will be unavailable.
    Current Action: New Collection of Information.
    Type of Review: New.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Estimated Number of Respondents: Below is a preliminary estimate of 
the aggregate burden hours for this new collection. GSA will provide 
refined estimates of burden in subsequent notices.
    Average Expected Annual Number of Activities: Approximately 50 
customer feedback surveys.
    Average Number of Respondents per Activity: Range varies greatly 
depending on Federal Service.
    Annual Responses: Approximately 40,000,000.
    Average Minutes per Response: 3 minutes.
    Burden Hours: 2,000,000.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. 
Comments are invited on: (a) Whether the collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the collection of 
information; (c) ways to enhance the quality, utility, and clarity of 
the information to be collected; (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology; and (e) estimates of capital or start-up costs and costs of 
operation, maintenance, and purchase of services to provide 
information.
    Burden means the total time, effort, or financial resources 
expended by persons to generate, maintain, retain, disclose or provide 
information to or for a Federal agency. This includes the time needed 
to review instructions; to develop, acquire, install and utilize 
technology and systems for the purpose of collecting, validating and 
verifying information, processing and maintaining information, and 
disclosing and providing information; to train personnel and to be able 
to respond to a collection of information, to search data sources, to 
complete and review the collection of information; and to transmit or 
otherwise disclose the information.
    All written comments will be available for public inspection

[[Page 31870]]

Regulations.gov. An agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a currently valid Office of Management and Budget control 
number.

    Dated: June 25, 2019.
David A. Shive,
Chief Information Officer.
[FR Doc. 2019-14217 Filed 7-2-19; 8:45 am]
 BILLING CODE 6820-34-P