Information Collection; Improving Customer Experience-Implementation of Section 280 of OMB Circular A-11, 31868-31870 [2019-14217]
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31868
Federal Register / Vol. 84, No. 128 / Wednesday, July 3, 2019 / Notices
that are affected by the leverage lending
guidance.
Board of Governors of the Federal Reserve
System, June 28, 2019.
Michele Taylor Fennell,
Assistant Secretary of the Board.
[FR Doc. 2019–14261 Filed 7–2–19; 8:45 am]
BILLING CODE 6210–01–P
FEDERAL RESERVE SYSTEM
jspears on DSK30JT082PROD with NOTICES
Formations of, Acquisitions by, and
Mergers of Bank Holding Companies
The companies listed in this notice
have applied to the Board for approval,
pursuant to the Bank Holding Company
Act of 1956 (12 U.S.C. 1841 et seq.)
(BHC Act), Regulation Y (12 CFR part
225), and all other applicable statutes
and regulations to become a bank
holding company and/or to acquire the
assets or the ownership of, control of, or
the power to vote shares of a bank or
bank holding company and all of the
banks and nonbanking companies
owned by the bank holding company,
including the companies listed below.
The applications listed below, as well
as other related filings required by the
Board, are available for immediate
inspection at the Federal Reserve Bank
indicated. The applications will also be
available for inspection at the offices of
the Board of Governors. Interested
persons may express their views in
writing on the standards enumerated in
the BHC Act (12 U.S.C. 1842(c)). If the
proposal also involves the acquisition of
a nonbanking company, the review also
includes whether the acquisition of the
nonbanking company complies with the
standards in section 4 of the BHC Act
(12 U.S.C. 1843). Unless otherwise
noted, nonbanking activities will be
conducted throughout the United States.
Unless otherwise noted, comments
regarding each of these applications
must be received at the Reserve Bank
indicated or the offices of the Board of
Governors not later than July 30, 2019.
A. Federal Reserve Bank of Richmond
(Adam M. Drimer, Assistant Vice
President) 701 East Byrd Street,
Richmond, Virginia 23219. Comments
can also be sent electronically to
Comments.applications@rich.frb.org:
1. Allegheny Bancshares, Inc.,
Franklin, West Virginia; to acquire 100
percent of the voting shares of Mount
Hope Bankshares, Inc., and thereby
indirectly acquire Bank of Mount Hope,
Inc., both of Mount Hope, West Virginia.
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3090–XXXX, Improving Customer
Experience (A–11, Section 280), by any
of the following methods:
Yao-Chin Chao,
• Federal eRulemaking portal:
Assistant Secretary of the Board.
https://www.regulations.gov. Follow the
[FR Doc. 2019–14218 Filed 7–2–19; 8:45 am]
instructions for submitting comments.
BILLING CODE 6210–01–P
Comments submitted electronically,
including attachments to https://
www.regulations.gov, will be posted to
the docket unchanged.
FEDERAL RETIREMENT THRIFT
• Mail: General Services
INVESTMENT
Administration, Regulatory Secretariat
Division (MVCB), 1800 F Street NW,
Sunshine Act Meetings
Washington, DC 20405. ATTN: Ms.
TIME AND DATE: July 2, 2019, 10:00 a.m.
Mandell/IC 3090–XXXX, Improving
Customer Experience, A–11, Section
PLACE: Telephonic.
280.
STATUS: All parts of this meeting will be
Instructions: Please submit comments
closed.
only and cite Information Collection
Closed Session
3090–XXXX, Improving Customer
Experience, in all correspondence
Information covered under 5 U.S.C.
related to this collection. To confirm
552b(c)(6).
receipt of your comment(s), please
CONTACT PERSON FOR MORE INFORMATION:
check regulations.gov, approximately
Kimberly Weaver, Director, Office of
two-to-three business days after
External Affairs, (202) 942–1640.
submission to verify posting (except
Dated: July 1, 2019.
allow 30 days for posting of comments
submitted by mail).
Megan Grumbine,
General Counsel, Federal Retirement Thrift
FOR FURTHER INFORMATION CONTACT:
Investment Board.
Requests for additional information
should be directed to Amira Boland,
[FR Doc. 2019–14385 Filed 7–1–19; 4:15 pm]
Office of Government-wide Policy, 1800
BILLING CODE 6760–01–P
F St. NW, Washington, DC 20405, or via
email to amira.boland@gsa.gov.
SUPPLEMENTARY INFORMATION:
GENERAL SERVICES
Title: Improving Customer
ADMINISTRATION
Experience, (A–11, Section 280)
Abstract: A modern, streamlined and
[OMB Control No. 3090–XXXX]; [Docket No.
2019–0001; Sequence No. 11]
responsive customer experience means:
Raising government-wide customer
Information Collection; Improving
experience to the average of the private
Customer Experience—Implementation sector service industry; developing
of Section 280 of OMB Circular A–11
indicators for high-impact Federal
programs to monitor progress towards
AGENCY: General Services
excellent customer experience and
Administration.
mature digital services; and providing
ACTION: Notice and request for
the structure (including increasing
comments.
transparency) and resources to ensure
customer experience is a focal point for
SUMMARY: As part of the
agency leadership.
Administration’s commitment to
This proposed information collection
improving customer service delivery,
activity provides a means to garner
the General Services Administration
customer and stakeholder feedback in
(GSA), is coordinating the government
an efficient, timely manner in
wide development of the following
accordance with the Administration’s
proposed Information Collection
commitment to improving customer
Request ‘‘Improving Customer
service delivery as discussed in Section
Experience—Implementation of Section
280 of OMB Circular A–11 at https://
280 of OMB Circular A–11’’ for approval
www.whitehouse.gov/wp-content/
under the Paperwork Reduction Act.
uploads/2018/06/s280.pdf.
This notice announces GSA will be
Section 280.7 established seven
submitting on this collection to OMB for domains for measuring customer
approval and solicits comments on
experience.
specific aspects of the proposed
• Overall: (1) Satisfaction, (2)
information collection.
Confidence/Trust
DATES: Submit comments on or before:
• Service: (3) Quality
September 3, 2019.
• Process: (4) Ease/Simplicity, (5)
Efficiency/Speed, (6) Equity/
ADDRESSES: Submit comments
Transparency
identified by Information Collection
Board of Governors of the Federal
Reserve System, June 28, 2019.
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Federal Register / Vol. 84, No. 128 / Wednesday, July 3, 2019 / Notices
• People: (7) Employee Helpfulness
All High Impact Service Providers
listed at https://www.performance.gov/
cx/HISPList.pdf are required to ask
questions in these domains of their
customers. However, all agencies are
encouraged to conduct their customer
experience measurement in line with
these standard measures.
As discussed in OMB guidance,
agencies should identify their highestimpact customer journeys (using
customer volume, annual program cost,
and/or knowledge of customer priority
as weighting factors) and select
touchpoints/transactions within those
journeys to collect feedback. For the
purposes of this collection, Federal
customer experience will focused on
real-time transaction-level measures
The results will be used to improve
the delivery of Federal services and
programs. It will also provide
government-wide data on customer
experience that can be displayed on
www.performance.gov to help build
transparency and accountability of
Federal programs to the customers they
serve.
For reference, the proposed questions
(also available on
www.performance.gov) are below. All
are on a Likert Scale from 1 to 5
(1=strongly disagree to 5=strongly agree)
except free text questions).
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[Landing Page]
1. I am satisfied with the service I
received from [Program/Service name].)
2. This interaction increased my
confidence in [Program/Service name].
OR I trust [Agency/Program/Service
name] to fulfill our country’s
commitment to [relevant population].
3. Anything you want to tell us about
your scores above? (free text)
4. Would you like to take two more
minutes to answer five more questions
to help us improve our services? (Y/N)
[Page 2 if respondent answered Y—
programs will select what is applicable
to them]
5. My need was addressed.
6. It was easy to complete what I
needed to do.
7. It took a reasonable amount of time
to do what I needed to do.
8. I was treated fairly.
9. Employees I interacted with were
helpful.
10. Which service center did you visit
today? OR ‘‘which service did you call
about today?’’
11. Anything else you’d like to share
with us? (free text)
Following review and disposition of
public comments on this 60-day notice,
GSA will submit to OMB a 30-day
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notice. Upon approval of the collection,
GSA will submit collections on behalf of
the following agencies for approval:
Department of Agriculture, Department
of Commerce, Department of Defense,
Department of Education, Department of
Energy, Department of Health and
Human Services, Department of
Homeland Security Department of
Housing and Urban Development,
Department of the Interior, Department
of Justice, Department of Labor
Department of State, United States
Agency for International Development,
the General Services Administration,
Department of Transportation,
Department of the Treasury, Department
of Veterans Affairs, Environmental
Protection Agency, National
Aeronautics and Space Administration,
the Consumer Financial Protection
Bureau, National Science Foundation,
Nuclear Regulatory Commission, the
Small Business Administration, the
Office of Personnel Management, and
Social Security Administration.
As a general matter, these information
collections will not result in any new
system of records containing privacy
information and will not ask questions
of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
GSA will only submit collections if
they meet the following criteria.
• The collections are voluntary;
• The collections are low-burden for
respondents (based on considerations of
total burden hours or burden-hours per
respondent) and are low-cost for both
the respondents and the Federal
Government;
• The collections are noncontroversial and do not raise issues of
concern to other Federal agencies;
• Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future;
• Personally identifiable information
(PII) is collected only to the extent
necessary and is not retained;
• Information gathered is intended to
be used for general service improvement
and program management purposes;
• Upon agreement between OMB and
the agency collecting the information,
all or a subset of information may be
released only on performance.gov.
Release of any other data must be
discussed with OMB before release.
Public responses to these individuals
collections will provide insights in
improving services offered to the public.
If this information is not collected, vital
feedback from customers and
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31869
stakeholders on services will be
unavailable.
Current Action: New Collection of
Information.
Type of Review: New.
Affected Public: Individuals and
Households, Businesses and
Organizations, State, Local or Tribal
Government.
Estimated Number of Respondents:
Below is a preliminary estimate of the
aggregate burden hours for this new
collection. GSA will provide refined
estimates of burden in subsequent
notices.
Average Expected Annual Number of
Activities: Approximately 50 customer
feedback surveys.
Average Number of Respondents per
Activity: Range varies greatly depending
on Federal Service.
Annual Responses: Approximately
40,000,000.
Average Minutes per Response: 3
minutes.
Burden Hours: 2,000,000.
Request for Comments: Comments
submitted in response to this notice will
be summarized and/or included in the
request for OMB approval. Comments
are invited on: (a) Whether the
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information shall have
practical utility; (b) the accuracy of the
agency’s estimate of the burden of the
collection of information; (c) ways to
enhance the quality, utility, and clarity
of the information to be collected; (d)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
other forms of information technology;
and (e) estimates of capital or start-up
costs and costs of operation,
maintenance, and purchase of services
to provide information.
Burden means the total time, effort, or
financial resources expended by persons
to generate, maintain, retain, disclose or
provide information to or for a Federal
agency. This includes the time needed
to review instructions; to develop,
acquire, install and utilize technology
and systems for the purpose of
collecting, validating and verifying
information, processing and
maintaining information, and disclosing
and providing information; to train
personnel and to be able to respond to
a collection of information, to search
data sources, to complete and review
the collection of information; and to
transmit or otherwise disclose the
information.
All written comments will be
available for public inspection
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Federal Register / Vol. 84, No. 128 / Wednesday, July 3, 2019 / Notices
Regulations.gov. An agency may not
conduct or sponsor, and a person is not
required to respond to, a collection of
information unless it displays a
currently valid Office of Management
and Budget control number.
Dated: June 25, 2019.
David A. Shive,
Chief Information Officer.
[FR Doc. 2019–14217 Filed 7–2–19; 8:45 am]
BILLING CODE 6820–34–P
DEPARTMENT OF HEALTH AND
HUMAN SERVICES
Agency for Healthcare Research and
Quality
Patient Safety Organizations:
Voluntary Relinquishment for QA to QI
LLC
Agency for Healthcare Research
and Quality (AHRQ), Department of
Health and Human Services (HHS).
ACTION: Notice of delisting.
AGENCY:
The Patient Safety and
Quality Improvement Final Rule
(Patient Safety Rule) authorizes AHRQ,
on behalf of the Secretary of HHS, to list
as a patient safety organization (PSO) an
entity that attests that it meets the
statutory and regulatory requirements
for listing. A PSO can be ‘‘delisted’’ by
the Secretary if it is found to no longer
meet the requirements of the Patient
Safety and Quality Improvement Act of
2005 (Patient Safety Act) and Patient
Safety Rule, when a PSO chooses to
voluntarily relinquish its status as a
PSO for any reason, or when a PSO’s
listing expires. AHRQ has accepted a
notification of voluntary relinquishment
from QA to QI LLC, PSO number P0091,
of its status as a PSO, and has delisted
the PSO accordingly.
DATES: The delisting was effective at
12:00 Midnight ET (2400) on June 15,
2019.
SUMMARY:
The directories for both
listed and delisted PSOs are ongoing
and reviewed weekly by AHRQ. Both
directories can be accessed
electronically at the following HHS
website: https://www.pso.ahrq.gov/listed.
FOR FURTHER INFORMATION CONTACT:
Cathryn Bach, Center for Quality
Improvement and Patient Safety, AHRQ,
5600 Fishers Lane, MS 06N100B,
Rockville, MD 20857; Telephone (toll
free): (866) 403–3697; Telephone (local):
(301) 427–1111; TTY (toll free): (866)
438–7231; TTY (local): (301) 427–1130;
Email: pso@ahrq.hhs.gov.
SUPPLEMENTARY INFORMATION:
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ADDRESSES:
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Background
The Patient Safety Act, 42 U.S.C.
299b–21 to 299b–26, and the related
Patient Safety Rule, 42 CFR part 3,
published in the Federal Register on
November 21, 2008, 73 FR 70732–
70814, establish a framework by which
individuals and entities that meet the
definition of provider in the Patient
Safety Rule may voluntarily report
information to PSOs listed by AHRQ, on
a privileged and confidential basis, for
the aggregation and analysis of patient
safety events.
The Patient Safety Act authorizes the
listing of PSOs, which are entities or
component organizations whose
mission and primary activity are to
conduct activities to improve patient
safety and the quality of health care
delivery.
HHS issued the Patient Safety Rule to
implement the Patient Safety Act.
AHRQ administers the provisions of the
Patient Safety Act and Patient Safety
Rule relating to the listing and operation
of PSOs. The Patient Safety Rule
authorizes AHRQ to list as a PSO an
entity that attests that it meets the
statutory and regulatory requirements
for listing. A PSO can be ‘‘delisted’’ if
it is found to no longer meet the
requirements of the Patient Safety Act
and Patient Safety Rule, when a PSO
chooses to voluntarily relinquish its
status as a PSO for any reason, or when
a PSO’s listing expires. Section 3.108(d)
of the Patient Safety Rule requires
AHRQ to provide public notice when it
removes an organization from the list of
federally approved PSOs.
AHRQ has accepted a notification
from QA to QI LLC, to voluntarily
relinquish its status as a PSO.
Accordingly, QA to QI LLC, P0091, was
delisted effective at 12:00 Midnight ET
(2400) on June 15, 2019.
QA to QI LLC has patient safety work
product (PSWP) in its possession. The
PSO will meet the requirements of
section 3.108(c)(2)(i) of the Patient
Safety Rule regarding notification to
providers that have reported to the PSO
and of section 3.108(c)(2)(ii) regarding
disposition of PSWP consistent with
section 3.108(b)(3). According to section
3.108(b)(3) of the Patient Safety Rule,
the PSO has 90 days from the effective
date of delisting and revocation to
complete the disposition of PSWP that
is currently in the PSO’s possession.
More information on PSOs can be
obtained through AHRQ’s PSO website
at https://www.pso.ahrq.gov.
Virginia L. Mackay-Smith,
Associate Director.
[FR Doc. 2019–14215 Filed 7–2–19; 8:45 am]
BILLING CODE 4160–90–P
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DEPARTMENT OF HEALTH AND
HUMAN SERVICES
Centers for Disease Control and
Prevention
Public Health Service Act, Delegation
of Authority
Notice is hereby given that I have
delegated to the Director, Center for
Surveillance, Epidemiology and
Laboratory Services (CSELS), Centers for
Disease Control and Prevention (CDC),
and the Director, Human Resources
Office (HRO), CDC, without authority to
redelegate, the authority vested in the
Director, CDC/Administrator, Agency
for Toxic Substances and Disease
Registry (ATSDR), under Section 317F,
Title III of the Public Health Service
Act, [42 U.S.C. 247b–7, as amended, to
carry out a loan repayment program in
accordance with Section 317F,
guidelines and procedures issued by the
Director, CDC/Administrator, ATSDR,
CSELS, HRO, and all other applicable
federal laws, regulations and policies, in
conjunction with the Future Leaders in
Infectious and Global Health Threats
(FLIGHT) program.
This delegation became effective on
June 26, 2019.
Robert R. Redfield,
Director, Centers for Disease Control and
Prevention, Administrator, Agency for Toxic
Substances and Disease Registry.
[FR Doc. 2019–14255 Filed 7–2–19; 8:45 am]
BILLING CODE 4160–18–P
DEPARTMENT OF HEALTH AND
HUMAN SERVICES
Centers for Medicare & Medicaid
Services
[Document Identifier: CMS–10556]
Agency Information Collection
Activities: Proposed Collection;
Comment Request
Centers for Medicare &
Medicaid Services, HHS.
ACTION: Notice.
AGENCY:
The Centers for Medicare &
Medicaid Services (CMS) is announcing
an opportunity for the public to
comment on CMS’ intention to collect
information from the public. Under the
Paperwork Reduction Act of 1995 (the
PRA), federal agencies are required to
publish notice in the Federal Register
concerning each proposed collection of
information (including each proposed
extension or reinstatement of an existing
collection of information) and to allow
60 days for public comment on the
SUMMARY:
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]]>Agencies
[Federal Register Volume 84, Number 128 (Wednesday, July 3, 2019)]
[Notices]
[Pages 31868-31870]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-14217]
=======================================================================
-----------------------------------------------------------------------
GENERAL SERVICES ADMINISTRATION
[OMB Control No. 3090-XXXX]; [Docket No. 2019-0001; Sequence No. 11]
Information Collection; Improving Customer Experience--
Implementation of Section 280 of OMB Circular A-11
AGENCY: General Services Administration.
ACTION: Notice and request for comments.
-----------------------------------------------------------------------
SUMMARY: As part of the Administration's commitment to improving
customer service delivery, the General Services Administration (GSA),
is coordinating the government wide development of the following
proposed Information Collection Request ``Improving Customer
Experience--Implementation of Section 280 of OMB Circular A-11'' for
approval under the Paperwork Reduction Act. This notice announces GSA
will be submitting on this collection to OMB for approval and solicits
comments on specific aspects of the proposed information collection.
DATES: Submit comments on or before: September 3, 2019.
ADDRESSES: Submit comments identified by Information Collection 3090-
XXXX, Improving Customer Experience (A-11, Section 280), by any of the
following methods:
Federal eRulemaking portal: https://www.regulations.gov.
Follow the instructions for submitting comments. Comments submitted
electronically, including attachments to https://www.regulations.gov,
will be posted to the docket unchanged.
Mail: General Services Administration, Regulatory
Secretariat Division (MVCB), 1800 F Street NW, Washington, DC 20405.
ATTN: Ms. Mandell/IC 3090-XXXX, Improving Customer Experience, A-11,
Section 280.
Instructions: Please submit comments only and cite Information
Collection 3090-XXXX, Improving Customer Experience, in all
correspondence related to this collection. To confirm receipt of your
comment(s), please check regulations.gov, approximately two-to-three
business days after submission to verify posting (except allow 30 days
for posting of comments submitted by mail).
FOR FURTHER INFORMATION CONTACT: Requests for additional information
should be directed to Amira Boland, Office of Government-wide Policy,
1800 F St. NW, Washington, DC 20405, or via email to
[email protected].
SUPPLEMENTARY INFORMATION:
Title: Improving Customer Experience, (A-11, Section 280)
Abstract: A modern, streamlined and responsive customer experience
means: Raising government-wide customer experience to the average of
the private sector service industry; developing indicators for high-
impact Federal programs to monitor progress towards excellent customer
experience and mature digital services; and providing the structure
(including increasing transparency) and resources to ensure customer
experience is a focal point for agency leadership.
This proposed information collection activity provides a means to
garner customer and stakeholder feedback in an efficient, timely manner
in accordance with the Administration's commitment to improving
customer service delivery as discussed in Section 280 of OMB Circular
A-11 at https://www.whitehouse.gov/wp-content/uploads/2018/06/s280.pdf.
Section 280.7 established seven domains for measuring customer
experience.
Overall: (1) Satisfaction, (2) Confidence/Trust
Service: (3) Quality
Process: (4) Ease/Simplicity, (5) Efficiency/Speed, (6)
Equity/Transparency
[[Page 31869]]
People: (7) Employee Helpfulness
All High Impact Service Providers listed at https://www.performance.gov/cx/HISPList.pdf are required to ask questions in
these domains of their customers. However, all agencies are encouraged
to conduct their customer experience measurement in line with these
standard measures.
As discussed in OMB guidance, agencies should identify their
highest-impact customer journeys (using customer volume, annual program
cost, and/or knowledge of customer priority as weighting factors) and
select touchpoints/transactions within those journeys to collect
feedback. For the purposes of this collection, Federal customer
experience will focused on real-time transaction-level measures
The results will be used to improve the delivery of Federal
services and programs. It will also provide government-wide data on
customer experience that can be displayed on www.performance.gov to
help build transparency and accountability of Federal programs to the
customers they serve.
For reference, the proposed questions (also available on
www.performance.gov) are below. All are on a Likert Scale from 1 to 5
(1=strongly disagree to 5=strongly agree) except free text questions).
[Landing Page]
1. I am satisfied with the service I received from [Program/Service
name].)
2. This interaction increased my confidence in [Program/Service
name]. OR I trust [Agency/Program/Service name] to fulfill our
country's commitment to [relevant population].
3. Anything you want to tell us about your scores above? (free
text)
4. Would you like to take two more minutes to answer five more
questions to help us improve our services? (Y/N)
[Page 2 if respondent answered Y--programs will select what is
applicable to them]
5. My need was addressed.
6. It was easy to complete what I needed to do.
7. It took a reasonable amount of time to do what I needed to do.
8. I was treated fairly.
9. Employees I interacted with were helpful.
10. Which service center did you visit today? OR ``which service
did you call about today?''
11. Anything else you'd like to share with us? (free text)
Following review and disposition of public comments on this 60-day
notice, GSA will submit to OMB a 30-day notice. Upon approval of the
collection, GSA will submit collections on behalf of the following
agencies for approval: Department of Agriculture, Department of
Commerce, Department of Defense, Department of Education, Department of
Energy, Department of Health and Human Services, Department of Homeland
Security Department of Housing and Urban Development, Department of the
Interior, Department of Justice, Department of Labor Department of
State, United States Agency for International Development, the General
Services Administration, Department of Transportation, Department of
the Treasury, Department of Veterans Affairs, Environmental Protection
Agency, National Aeronautics and Space Administration, the Consumer
Financial Protection Bureau, National Science Foundation, Nuclear
Regulatory Commission, the Small Business Administration, the Office of
Personnel Management, and Social Security Administration.
As a general matter, these information collections will not result
in any new system of records containing privacy information and will
not ask questions of a sensitive nature, such as sexual behavior and
attitudes, religious beliefs, and other matters that are commonly
considered private.
GSA will only submit collections if they meet the following
criteria.
The collections are voluntary;
The collections are low-burden for respondents (based on
considerations of total burden hours or burden-hours per respondent)
and are low-cost for both the respondents and the Federal Government;
The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
Information gathered is intended to be used for general
service improvement and program management purposes;
Upon agreement between OMB and the agency collecting the
information, all or a subset of information may be released only on
performance.gov. Release of any other data must be discussed with OMB
before release.
Public responses to these individuals collections will provide
insights in improving services offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on services will be unavailable.
Current Action: New Collection of Information.
Type of Review: New.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Estimated Number of Respondents: Below is a preliminary estimate of
the aggregate burden hours for this new collection. GSA will provide
refined estimates of burden in subsequent notices.
Average Expected Annual Number of Activities: Approximately 50
customer feedback surveys.
Average Number of Respondents per Activity: Range varies greatly
depending on Federal Service.
Annual Responses: Approximately 40,000,000.
Average Minutes per Response: 3 minutes.
Burden Hours: 2,000,000.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval.
Comments are invited on: (a) Whether the collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information shall have practical utility; (b) the
accuracy of the agency's estimate of the burden of the collection of
information; (c) ways to enhance the quality, utility, and clarity of
the information to be collected; (d) ways to minimize the burden of the
collection of information on respondents, including through the use of
automated collection techniques or other forms of information
technology; and (e) estimates of capital or start-up costs and costs of
operation, maintenance, and purchase of services to provide
information.
Burden means the total time, effort, or financial resources
expended by persons to generate, maintain, retain, disclose or provide
information to or for a Federal agency. This includes the time needed
to review instructions; to develop, acquire, install and utilize
technology and systems for the purpose of collecting, validating and
verifying information, processing and maintaining information, and
disclosing and providing information; to train personnel and to be able
to respond to a collection of information, to search data sources, to
complete and review the collection of information; and to transmit or
otherwise disclose the information.
All written comments will be available for public inspection
[[Page 31870]]
Regulations.gov. An agency may not conduct or sponsor, and a person is
not required to respond to, a collection of information unless it
displays a currently valid Office of Management and Budget control
number.
Dated: June 25, 2019.
David A. Shive,
Chief Information Officer.
[FR Doc. 2019-14217 Filed 7-2-19; 8:45 am]
BILLING CODE 6820-34-P
