Privacy Act of 1974; System of Records, 27109-27112 [2019-12300]
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Federal Register / Vol. 84, No. 112 / Tuesday, June 11, 2019 / Notices
State St., P.O. Box 264, Neshkoro, WI
54960, (855) 994–9376, Email: jason@
rwehydro.com.
FERC Contact: Anumzziatta
Purchiaroni, (202) 502–6191,
Anumzziatta.purchiaroni@ferc.gov.
Deadline for filing comments, motions
to intervene, and protests: 30 days from
the date that the Commission issues this
notice. The Commission strongly
encourages electronic filing. Please file
comments, motions to intervene, and
protests using the Commission’s eFiling
system at https://www.ferc.gov/docsfiling/efiling.asp. Commenters can
submit brief comments up to 6,000
characters, without prior registration,
using the eComment system at https://
www.ferc.gov/docs-filing/
ecomment.asp. You must include your
name and contact information at the end
of your comments.
For assistance, please contact FERC
Online Support at
FERCOnlineSupport@ferc.gov, (866)
208–3676 (toll free), or (202) 502–8659
(TTY). In lieu of electronic filing, please
send a paper copy to: Secretary, Federal
Energy Regulatory Commission, 888
First Street NE, Washington, DC 20426.
The first page of any filing should
include docket number P–10854–131.
Dated: June 4, 2019.
Kimberly D. Bose,
Secretary.
BILLING CODE 6717–01–P
DEPARTMENT OF ENERGY
Federal Energy Regulatory
Commission
[Docket Nos. CP17–495–000, CP17–494–
000]
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Notice of Meeting: Jordan Cove Energy
Project, L.P.; Pacific Connector Gas
Pipeline, L.P.
The environmental staff of the Federal
Energy Regulatory Commission
(Commission) along with other federal
agency staff will meet with
representatives of the Cow Creek Band
of Umpqua Tribe of Indians to discuss
the proposed Jordan Cove Energy
Project. The meeting will be held at the
location and time listed below:
Tribal Government Office, 2371 NE
Stephens Street, Roseburg, Oregon
97470, Wednesday, June 12, 2019,
2:30 p.m. PDT
Members of the public and
intervenors in the referenced proceeding
may attend and observe this meeting;
however, participation will be limited to
tribal representatives and agency staff. If
17:36 Jun 10, 2019
Dated: June 4, 2019.
Kimberly D. Bose,
Secretary.
[FR Doc. 2019–12248 Filed 6–10–19; 8:45 am]
BILLING CODE 6717–01–P
ENVIRONMENTAL PROTECTION
AGENCY
[FRL–9995–01–OMS]
Privacy Act of 1974; System of
Records
Office of Mission Support,
Environmental Protection Agency.
ACTION: Notice of a new system of
records.
AGENCY:
In accordance with the
Privacy Act of 1974, as amended
(Privacy Act), the U.S. Environmental
Protection Agency (EPA) is providing
notice of a new system of records, EPA
ServiceNow (SNOW). SNOW is a CloudBased Software as a Service (SaaS)
Information Technology Service
Management platform used for agency
incident and problem management.
DATES: Persons wishing to comment on
this system of records notice must do so
by July 11, 2019. New routine uses for
this new system of records will be
effective July 11, 2019.
ADDRESSES: Submit your comments,
identified by Docket ID No. EPA–HQ–
OEI–2018–0218, by one of the following
methods:
• Regulations.gov:
www.regulations.gov Follow the online
instructions for submitting comments.
• Email: oei.docket@epa.gov.
• Fax: 202–566–1752.
• Mail: OMS Docket, Environmental
Protection Agency, Mail Code: 2822T,
1200 Pennsylvania Ave. NW,
Washington, DC 20460.
• Hand Delivery: OMS Docket, EPA/
DC, WJC West Building, Room 3334,
1301 Constitution Ave. NW,
Washington, DC. Such deliveries are
only accepted during the Docket’s
normal hours of operation, and special
arrangements should be made for
deliveries of boxed information.
SUMMARY:
[FR Doc. 2019–12203 Filed 6–10–19; 8:45 am]
VerDate Sep<11>2014
tribal representatives choose to disclose
information about a specific location
which could create a risk or harm to an
archeological site or Native American
cultural resource, the public will be
excused for that portion of the meeting.
A summary of the meeting will be
entered into the Commission’s
administrative record.
If you plan to attend this meeting,
please contact Mr. John Peconom,
Environmental Project Manager at (202)
502–6352 or John.Peconom@ferc.gov.
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Instructions: Direct your comments to
Docket ID No. EPA–HQ–OEI–2018–
0218. The EPA’s policy is that all
comments received will be included in
the public docket without change and
may be made available online at
www.regulations.gov, including any
personal information provided, unless
the comment includes information
claimed to be Controlled Unclassified
Information (CUI) or other information
for which disclosure is restricted by
statute. Do not submit information that
you consider to be CUI or otherwise
protected through www.regulations.gov.
The www.regulations.gov website is an
‘‘anonymous access’’ system for EPA,
which means the EPA will not know
your identity or contact information
unless you provide it in the body of
your comment. Each agency determines
submission requirements within their
own internal processes and standards.
EPA has no requirement of personal
information. If you send an email
comment directly to the EPA without
going through www.regulations.gov your
email address will be automatically
captured and included as part of the
comment that is placed in the public
docket and made available on the
internet. If you submit an electronic
comment, the EPA recommends that
you include your name and other
contact information in the body of your
comment. If the EPA cannot read your
comment due to technical difficulties
and cannot contact you for clarification,
the EPA may not be able to consider
your comment. Electronic files should
avoid the use of special characters, any
form of encryption, and be free of any
defects or viruses. For additional
information about the EPA’s public
docket visit the EPA Docket Center
homepage at https://www.epa.gov/
epahome/dockets.htm.
Docket: All documents in the docket
are listed in the www.regulations.gov
index. Although listed in the index,
some information is not publicly
available, e.g., CUI or other information
for which disclosure is restricted by
statute. Certain other material, such as
copyrighted material, will be publicly
available only in hard copy. Publicly
available docket materials are available
either electronically in
www.regulations.gov or in hard copy at
the OMS Docket, EPA/DC, WJC West
Building, Room 3334, 1301 Constitution
Ave. NW, Washington, DC. The Public
Reading Room is open from 8:30 a.m. to
4:30 p.m., Monday through Friday
excluding legal holidays. The telephone
number for the Public Reading Room is
(202) 566–1744, and the telephone
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Federal Register / Vol. 84, No. 112 / Tuesday, June 11, 2019 / Notices
number for the OMS Docket is (202)
566–1752.
FOR FURTHER INFORMATION CONTACT:
Gloria Meriweather at
meriweather.gloria@epa.gov, (202) 566–
0652.
SUPPLEMENTARY INFORMATION: EPA
ServiceNow is a FedRAMP approved
(FedRAMP Package ID: F1305072116)
Cloud Based Software as a Service
(SaaS) incident and problem
management solution that will be
replacing the current EPA Remedy
solution.
CATEGORIES OF INDIVIDUALS COVERED BY THE
SYSTEM:
SYSTEM NAME AND NUMBER:
EPA ServiceNow (SNOW), EPA–78.
SECURITY CLASSIFICATION:
Unclassified.
SYSTEM LOCATION:
Office of Environmental Information,
Environmental Protection Agency, 1301
Constitution Ave., Washington, DC
20460.
SAIC Inc. 12010 Sunset Hills Road,
Reston, VA 20190.
SYSTEM MANAGER(S):
Willie J. Abney, Division Director of
Desktop Support Services Division
(DSSD), Office of Environmental
Information, Office of Information
Technology Operations, 1301
Constitution Ave., Washington, DC
20460 Email Address: Abney.Willie@
epa.gov Phone Number: 202–566–1366.
AUTHORITY FOR MAINTENANCE OF THE SYSTEM:
5 U.S.C. 301 ‘‘Departmental
Regulations’’, 8 U.S.C 1101, 1103, 1104,
1201, 1255, 1305, 1360; 44 U.S.C. 3101
‘‘Records Management by Federal
Agency Heads.’’
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This system will collect limited
personally identifiable information (PII)
from requestors (i.e., EPA employees,
EPA contractors, non-EPA government
personnel, state and local government
personnel and/or private citizens), such
as first and last name, that will help
EPA technical support teams provide
individualized support and other
service-oriented activities in support of
both internal (i.e., EPA employees, EPA
contractors) and external (i.e., non-EPA
government personnel, state and local
government personnel and/or private
citizens) requestors. EPA technical
support teams will also use the
information to provide support for EPA
information technology (IT) systems,
assets, and other service-oriented
activities including the following:
• Managing service request tickets
• Retrieving incident information;
17:36 Jun 10, 2019
Categories of individuals covered by
this system include EPA employees,
EPA contractors, non-EPA government
personnel, state and local government
personnel and/or private citizens (i.e.,
requestors) who request technical
support by directly contacting the EPA
Enterprise IT Service Desk or EPA
employees and contractors requesting
support using ServiceNow’s self-help
portal for opening support tickets,
external requestors requesting trouble
tickets be opened for externally facing
EPA applications, EPA Enterprise IT
Service Desk personnel or EPA IT
System Administrators (SA) working
trouble or incident tickets, and
ServiceNow Administrators.
CATEGORIES OF RECORDS IN THE SYSTEM:
Information collected in system are
First and Last Name; Work/Business
Address; Date; Work Number; Work
Email Address; External Email Address
(for non-EPA government personnel
including state and local government
personnel and/or private citizens);
Employee LAN ID; Employee Number.
RECORD SOURCE CATEGORIES:
PURPOSE(S) OF THE SYSTEM:
VerDate Sep<11>2014
• Troubleshooting issues
• Managing IT assets
• Conveying outage information
across the enterprise
All PII associated with the activities
listed are only available and presented
to internal (i.e., EPA employees, EPA
contractors) stakeholders who have a
valid need-to-know. PII captured from
external requestors (i.e., non-EPA
government personnel, state and local
government personnel and/or private
citizens) is required and only used for
opening a trouble ticket on their behalf.
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Information contained in this system
is obtained from data provided directly
from EPA employees and contractors via
the EPA ServiceNow self-help portal,
from Enterprise IT Service Desk
personnel who have received technical
support calls from requestors or prepopulated fields captured from EPA
Active Directory.
ROUTINE USES OF RECORDS MAINTAINED IN THE
SYSTEM, INCLUDING CATEGORIES OF USERS AND
PURPOSES OF SUCH USES:
The following new routine uses apply
to this system because the use of the
record is necessary for the efficient
conduct of government. The routine
uses are related to and compatible with
the original purpose for which the
information was collected. The last two
routine uses are required under OMB
M–17–12. Records in this system may
be disclosed to the following entities:
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• Disclosure for Law Enforcement
Purposes.
Information may be disclosed to the
appropriate Federal, State, local, tribal,
or foreign agency responsible for
investigating, prosecuting, enforcing, or
implementing a statute, rule, regulation,
or order, if the information is relevant
to a violation or potential violation of
civil or criminal law or regulation
within the jurisdiction of the receiving
entity.
• Disclosure Incident to Requesting
Information.
Information may be disclosed to any
source from which additional
information is requested (to the extent
necessary to identify the individual,
inform the source of the purpose of the
request, and to identify the type of
information requested,) when necessary
to obtain information relevant to an
agency decision concerning retention of
an employee or other personnel action
(other than hiring,) retention of a
security clearance, the letting of a
contract, or the issuance or retention of
a grant, or other benefit.
• Disclosure to Congressional Offices.
Information may be disclosed to a
congressional office from the record of
an individual in response to an inquiry
from the congressional office made at
the request of the individual.
• Disclosure to Department of Justice.
Information may be disclosed to the
Department of Justice, or in a
proceeding before a court, adjudicative
body, or other administrative body
before which the Agency is authorized
to appear, when:
✓ The Agency, or any component
thereof;
✓ Any employee of the Agency in his
or her official capacity;
✓ Any employee of the Agency in his
or her individual capacity where the
Department of Justice or the Agency
have agreed to represent the employee;
or
✓ The United States, if the Agency
determines that litigation is likely to
affect the Agency or any of its
components, is a party to litigation or
has an interest in such litigation, and
the use of such records by the
Department of Justice or the Agency is
deemed by the Agency to be relevant
and necessary to the litigation provided,
however, that in each case it has been
determined that the disclosure is
compatible with the purpose for which
the records were collected.
• Disclosure to the National Archives.
Information may be disclosed to the
National Archives and Records
Administration in records management
inspections.
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Federal Register / Vol. 84, No. 112 / Tuesday, June 11, 2019 / Notices
• Disclosure to Contractors, Grantees,
and Others.
Information may be disclosed to
contractors, grantees, consultants, or
volunteers performing or working on a
contract, service, grant, cooperative
agreement, job, or other activity for the
Agency and who have a need to have
access to the information in the
performance of their duties or activities
for the Agency.
• Disclosures for Administrative
Claims, Complaints and Appeals.
Information from this system of
records may be disclosed to an
authorized appeal grievance examiner,
formal complaints examiner, equal
employment opportunity investigator,
arbitrator or other person properly
engaged in investigation or settlement of
an administrative grievance, complaint,
claim, or appeal filed by an employee,
but only to the extent that the
information is relevant and necessary to
the proceeding. Agencies that may
obtain information under this routine
use include, but are not limited to, the
Office of Personnel Management, Office
of Special Counsel, Merit Systems
Protection Board, Federal Labor
Relations Authority, Equal Employment
Opportunity Commission, and Office of
Government Ethics.
• Disclosure in Connection With
Litigation.
Information from this system of
records may be disclosed in connection
with litigation or settlement discussions
regarding claims by or against the EPA,
including public filing with a court, to
the extent that disclosure of the
information is relevant and necessary to
the litigation or discussions and except
where court orders are otherwise
required under section (b)(11) of the
Privacy Act of 1974, 5 U.S.C.
552a(b)(11).
• Disclosure to Persons or Entities in
Response to an actual of Suspected
Breach of Personally Identifiable
Information.
To appropriate agencies, entities, and
persons when (1) the Agency suspects
or has confirmed that there has been a
breach of the system of records, (2) the
Agency has determined that as a result
of the suspected or confirmed breach
there is a risk of harm to individuals,
the Agency (including its information
systems, programs, and operations), the
Federal Government, or national
security; and (3) the disclosure made to
such agencies, entities, and persons is
reasonably necessary to assist in
connection with the Agency’s efforts to
respond to the suspected or confirmed
breach or to prevent, minimize, or
remedy such harm.
VerDate Sep<11>2014
17:36 Jun 10, 2019
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• Disclosure to Assist Another
Agency in its Efforts to Respond to a
Breach
To another Federal agency or Federal
entity, when the Agency determines that
information from this system of records
is reasonably necessary to assist the
recipient agency or entity in (1)
responding to a suspected or confirmed
breach or (2) preventing, minimizing, or
remedying the risk of harm to
individuals, the recipient agency or
entity (including its information
systems, programs, and operations), the
Federal Government, or national
security, resulting from a suspected or
confirmed breach.
POLICIES AND PRACTICES FOR STORAGE OF
RECORDS:
SNOW records are stored in a
controlled access facility, inside of a
controlled area, using self-encrypting
hard drives. ServiceNow, Inc. has
deployed a High-Availability
architecture to ensure continuous
business operations for the ServiceNow
platform. There are two data centers
supporting Government customers with
one configured as the active and the
other as the standby. The active and
standby facilities are mirrored, which
enables the standby to become the
active site in the event of a disaster.
Both data centers are mirrors of each
other, and therefore they act as both an
active and a standby facility. In addition
to the mirror backup between the two
instances, a local backup is kept at each
site. Each local backup acts as the offsite
backup for their counterpart dedicated
data center cage. Backups are performed
on disk through network-attached
storage and are never written to tape. In
addition to backups within each
dedicated data center cage facility, a
backup of each internal production
instance is copied over to the standby
site (Disaster Recovery site).
POLICIES AND PRACTICES FOR RETRIEVAL OF
RECORDS:
Records for EPA ServiceNow will be
retrieved by customer first and last
name, email address or by ticket
reference number.
POLICIES AND PRACTICES FOR RETENTION AND
DISPOSAL OF RECORDS:
SNOW follows the EPA Records
Policy for retention and disposal, per
schedule 1012 (Information and
Technology Management) and schedule
1049 (Information Access and
Protection Records). https://
www.epa.gov/records/epa-recordspolicy-and-guidance
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ADMINISTRATIVE, TECHNICAL, AND PHYSICAL
SAFEGUARDS:
ServiceNow is a Cloud-Based
Software as a Service (SaaS) solution
designed to be accessed over the
internet. As such, all remote
communication must be encrypted, use
for non-business purposes is prohibited
and all users are required to be
authorized. To verify that a user is
authorized, EPA ServiceNow customers
and staff must have a current valid EPA
Active Directory account. External
requestors (i.e. non-EPA government
personnel, state and local government
personnel and/or private citizens) will
not have access to, as they are not
authorized, nor will be granted access to
EPA ServiceNow. The records in EPA
ServiceNow are maintained in a secure,
password-protected computer system
behind a network firewall. This system
is located in a controlled facility that
requires the ServiceNow cloud
providers to have an authorized badge
and biometrics prior to accessing the
data centers. ServiceNow users must log
in with an authorized user ID and
password or Personal Identity
Verification (PIV) card to access the
system. Group or shared accounts are
not used by EPA ServiceNow customers
and support personnel. EPA
ServiceNow customers and personnel
are prohibited from sharing accounts.
Each user has a unique identifier within
Active Directory used for
authentication. In addition to the lock
screen setting enforced by EPA on the
desktop, EPA ServiceNow implements
session timeout period after 30 minutes
of user inactivity.
RECORD ACCESS PROCEDURES:
Individuals seeking access to
information in this system of records
about themselves should make a written
request to the Agency Privacy Officer,
1200 Pennsylvania Ave., Mailcode
2831T, Washington, DC 20460.
Requesters are required to provide
adequate identification (e.g., driver’s
license, military identification card,
employee badge or identification card).
Additional identity verification
procedures may be required, as
warranted. Requests must meet the
requirements of EPA regulations that
implement the Privacy Act of 1974, at
40 CFR part 16.
CONTESTING RECORD PROCEDURES:
Requests for correction or amendment
must identify the record to be changed
and the corrective action sought to the
Agency Privacy Officer, 1200
Pennsylvania Ave., Mailcode 2831T,
Washington, DC 20460; privacy@
epa.gov. Complete EPA Privacy Act
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Federal Register / Vol. 84, No. 112 / Tuesday, June 11, 2019 / Notices
procedures are set out in EPA’s Privacy
Act regulations at 40 CFR part 16.
NOTIFICATION PROCEDURE:
Any individual who wants to know
whether this system of records contains
a record about themselves should
submit a request to the Agency Privacy
Officer, MC 2831T, 1200 Pennsylvania
Avenue NW, Washington, DC 20460 or
privacy@epa.gov.
EXEMPTIONS PROMULGATED FOR THE SYSTEM:
None.
HISTORY:
• Internet: https://www.epa.gov/
aboutepa/about-epa-region-4southeast#r4-public-notices.
• U.S. Mail: U.S. Environmental
Protection Agency, Superfund Division,
Attn: Paula V. Painter, 61 Forsyth Street
SW, Atlanta, Georgia 30303.
• Email: Painter.Paula@epa.gov.
FOR FURTHER INFORMATION CONTACT:
Paula V. Painter at 404/562–8887.
Dated: December 10, 2018.
Maurice L. Horsey, IV,
Chief, Enforcement and Community
Engagement Branch, Superfund Division.
Editorial Note: The Office of the Federal
Register received this document on June 6,
2019.
None.
Dated: April 12, 2019.
Vaughn Noga,
Senior Agency Official for Privacy.
[FR Doc. 2019–12296 Filed 6–10–19; 8:45 am]
BILLING CODE 6560–50–P
[FR Doc. 2019–12300 Filed 6–10–19; 8:45 am]
BILLING CODE 6560–50–P
ENVIRONMENTAL PROTECTION
AGENCY
ENVIRONMENTAL PROTECTION
AGENCY
[FRL–9995–00–OA]
Notification of Request for
Nominations to the National
Environmental Justice Advisory
Council
[CERCLA–04–2018–3164; FRL–9995–14–
Region 4]
Chemform, Inc., Superfund Site
Pompano Beach, Florida; Notice of
Settlement
Environmental Protection
Agency (EPA).
ACTION: Request for Nominations to the
National Environmental Justice
Advisory Council (NEJAC).
AGENCY:
Environmental Protection
Agency (EPA).
ACTION: Notice of settlement.
AGENCY:
Under the Comprehensive
Environmental Response, Compensation
and Liability Act (CERCLA), the United
States Environmental Protection Agency
(EPA) has entered into a settlement
agreement with Metropolitan Life
Insurance Company and Smith
International, Inc. concerning the
Chemform, Inc., Superfund Site located
in Pompano Beach, Florida. The
settlement addresses recovery of
CERCLA costs for a cleanup action
performed by the EPA at the Site.
DATES: The Agency will consider public
comments on the settlement until July
11, 2019. The Agency will consider all
comments received and may modify or
withdraw its consent to the proposed
settlement if comments received
disclose facts or considerations which
indicate that the proposed settlement is
inappropriate, improper, or inadequate.
ADDRESSES: Copies of the settlement are
available from the Agency by contacting
Ms. Paula V. Painter, Program Analyst,
using the contact information provided
in this notice. Comments may also be
submitted by referencing the Site’s
name through one of the following
methods:
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SUMMARY:
VerDate Sep<11>2014
17:36 Jun 10, 2019
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The U.S. Environmental
Protection Agency (EPA) invites
nominations from a diverse range of
qualified candidates to be considered
for appointment to its National
Environmental Justice Advisory Council
(NEJAC). The NEJAC was chartered to
provide advice regarding broad, crosscutting issues related to environmental
justice. This notice solicits nominations
to fill approximately seven (7) new
vacancies for terms through November
2020. To maintain the representation
outlined by the charter, nominees will
be selected to represent: Academia (3
vacancies); community-based
organizations (2 vacancies); nongovernmental organizations (1 vacancy)
and tribal governments and indigenous
organizations (1 vacancy). Vacancies are
anticipated to be filled by November
2019. Sources in addition to this
Federal Register Notice will be utilized
in the solicitation of nominees.
DATES: Nominations should be
submitted in time to arrive no later than
Monday, July 15, 2019.
ADDRESSES: Submit nominations
electronically with the subject line
NEJAC Membership 2019 to nejac@
epa.gov. You also may submit
nominations by mail to: Karen L.
SUMMARY:
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Martin, NEJAC Program Manager, Office
of Environmental Justice, U.S.
Environmental Protection Agency, 1200
Pennsylvania Avenue NW, (MC 2202A),
Washington, DC 20460. Non-electronic
submissions must follow the same
format and contain the same
information. The Office of
Environmental Justice will acknowledge
receipt of nominations.
FOR FURTHER INFORMATION CONTACT:
Karen L. Martin, NEJAC Program
Manager, U.S. EPA; email:
martin.karenl@epa.gov; telephone: (202)
564–0203.
SUPPLEMENTARY INFORMATION: The
NEJAC is a federal advisory committee
chartered under the Federal Advisory
Committee Act (FACA), Public Law 92–
463. EPA established the NEJAC in 1993
to provide independent consensus
advice to the EPA Administrator about
a broad range of environmental issues
related to environmental justice. The
NEJAC conducts business in accordance
with the Federal Advisory Committee
Act (FACA) (5 U.S.C. App. 2) and
related regulations.
The Council consists of 30 members
(including a Chairperson and two ViceChairpersons) appointed by EPA’s
Administrator. Members serve as nonfederal stakeholders representing: Six
(6) from academia, four (4) from
business and industry; seven (7) from
community based organizations; six (6)
from non-governmental/environmental
organizations; four (4) from state and
local governments; and three (3) from
tribal governments and indigenous
organizations, of which one member
serves as a liaison to the National Tribal
Caucus. Members are appointed for one
(1), two (2) or three (3)-year terms with
the possibility of reappointment for
another term.
The NEJAC usually meets face-to-face
twice a year, generally in the Spring and
the Fall. Additionally, members may be
asked to participate in teleconference
meetings or serve on work groups to
develop recommendations, advice
letters, and reports to address specific
policy issues. The average workload for
members is approximately 5 to 8 hours
per month. EPA provides
reimbursement for travel and other
incidental expenses associated with
official government business.
Nominations: Any interested person
and/or organization may nominate
qualified individuals for membership.
Individuals are encouraged to self
nominate. The EPA values and
welcomes diversity. In an effort to
obtain nominations of diverse
candidates, the Agency encourages
nominations of women and men of all
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]]>Agencies
[Federal Register Volume 84, Number 112 (Tuesday, June 11, 2019)]
[Notices]
[Pages 27109-27112]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-12300]
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ENVIRONMENTAL PROTECTION AGENCY
[FRL-9995-01-OMS]
Privacy Act of 1974; System of Records
AGENCY: Office of Mission Support, Environmental Protection Agency.
ACTION: Notice of a new system of records.
-----------------------------------------------------------------------
SUMMARY: In accordance with the Privacy Act of 1974, as amended
(Privacy Act), the U.S. Environmental Protection Agency (EPA) is
providing notice of a new system of records, EPA ServiceNow (SNOW).
SNOW is a Cloud-Based Software as a Service (SaaS) Information
Technology Service Management platform used for agency incident and
problem management.
DATES: Persons wishing to comment on this system of records notice must
do so by July 11, 2019. New routine uses for this new system of records
will be effective July 11, 2019.
ADDRESSES: Submit your comments, identified by Docket ID No. EPA-HQ-
OEI-2018-0218, by one of the following methods:
Regulations.gov: www.regulations.gov Follow the online
instructions for submitting comments.
Email: [email protected].
Fax: 202-566-1752.
Mail: OMS Docket, Environmental Protection Agency, Mail
Code: 2822T, 1200 Pennsylvania Ave. NW, Washington, DC 20460.
Hand Delivery: OMS Docket, EPA/DC, WJC West Building, Room
3334, 1301 Constitution Ave. NW, Washington, DC. Such deliveries are
only accepted during the Docket's normal hours of operation, and
special arrangements should be made for deliveries of boxed
information.
Instructions: Direct your comments to Docket ID No. EPA-HQ-OEI-
2018-0218. The EPA's policy is that all comments received will be
included in the public docket without change and may be made available
online at www.regulations.gov, including any personal information
provided, unless the comment includes information claimed to be
Controlled Unclassified Information (CUI) or other information for
which disclosure is restricted by statute. Do not submit information
that you consider to be CUI or otherwise protected through
www.regulations.gov. The www.regulations.gov website is an ``anonymous
access'' system for EPA, which means the EPA will not know your
identity or contact information unless you provide it in the body of
your comment. Each agency determines submission requirements within
their own internal processes and standards. EPA has no requirement of
personal information. If you send an email comment directly to the EPA
without going through www.regulations.gov your email address will be
automatically captured and included as part of the comment that is
placed in the public docket and made available on the internet. If you
submit an electronic comment, the EPA recommends that you include your
name and other contact information in the body of your comment. If the
EPA cannot read your comment due to technical difficulties and cannot
contact you for clarification, the EPA may not be able to consider your
comment. Electronic files should avoid the use of special characters,
any form of encryption, and be free of any defects or viruses. For
additional information about the EPA's public docket visit the EPA
Docket Center homepage at https://www.epa.gov/epahome/dockets.htm.
Docket: All documents in the docket are listed in the
www.regulations.gov index. Although listed in the index, some
information is not publicly available, e.g., CUI or other information
for which disclosure is restricted by statute. Certain other material,
such as copyrighted material, will be publicly available only in hard
copy. Publicly available docket materials are available either
electronically in www.regulations.gov or in hard copy at the OMS
Docket, EPA/DC, WJC West Building, Room 3334, 1301 Constitution Ave.
NW, Washington, DC. The Public Reading Room is open from 8:30 a.m. to
4:30 p.m., Monday through Friday excluding legal holidays. The
telephone number for the Public Reading Room is (202) 566-1744, and the
telephone
[[Page 27110]]
number for the OMS Docket is (202) 566-1752.
FOR FURTHER INFORMATION CONTACT: Gloria Meriweather at
[email protected], (202) 566-0652.
SUPPLEMENTARY INFORMATION: EPA ServiceNow is a FedRAMP approved
(FedRAMP Package ID: F1305072116) Cloud Based Software as a Service
(SaaS) incident and problem management solution that will be replacing
the current EPA Remedy solution.
SYSTEM NAME AND NUMBER:
EPA ServiceNow (SNOW), EPA-78.
SECURITY CLASSIFICATION:
Unclassified.
SYSTEM LOCATION:
Office of Environmental Information, Environmental Protection
Agency, 1301 Constitution Ave., Washington, DC 20460.
SAIC Inc. 12010 Sunset Hills Road, Reston, VA 20190.
SYSTEM MANAGER(S):
Willie J. Abney, Division Director of Desktop Support Services
Division (DSSD), Office of Environmental Information, Office of
Information Technology Operations, 1301 Constitution Ave., Washington,
DC 20460 Email Address: [email protected] Phone Number: 202-566-
1366.
AUTHORITY FOR MAINTENANCE OF THE SYSTEM:
5 U.S.C. 301 ``Departmental Regulations'', 8 U.S.C 1101, 1103,
1104, 1201, 1255, 1305, 1360; 44 U.S.C. 3101 ``Records Management by
Federal Agency Heads.''
PURPOSE(S) OF THE SYSTEM:
This system will collect limited personally identifiable
information (PII) from requestors (i.e., EPA employees, EPA
contractors, non-EPA government personnel, state and local government
personnel and/or private citizens), such as first and last name, that
will help EPA technical support teams provide individualized support
and other service-oriented activities in support of both internal
(i.e., EPA employees, EPA contractors) and external (i.e., non-EPA
government personnel, state and local government personnel and/or
private citizens) requestors. EPA technical support teams will also use
the information to provide support for EPA information technology (IT)
systems, assets, and other service-oriented activities including the
following:
Managing service request tickets
Retrieving incident information;
Troubleshooting issues
Managing IT assets
Conveying outage information across the enterprise
All PII associated with the activities listed are only available
and presented to internal (i.e., EPA employees, EPA contractors)
stakeholders who have a valid need-to-know. PII captured from external
requestors (i.e., non-EPA government personnel, state and local
government personnel and/or private citizens) is required and only used
for opening a trouble ticket on their behalf.
CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM:
Categories of individuals covered by this system include EPA
employees, EPA contractors, non-EPA government personnel, state and
local government personnel and/or private citizens (i.e., requestors)
who request technical support by directly contacting the EPA Enterprise
IT Service Desk or EPA employees and contractors requesting support
using ServiceNow's self-help portal for opening support tickets,
external requestors requesting trouble tickets be opened for externally
facing EPA applications, EPA Enterprise IT Service Desk personnel or
EPA IT System Administrators (SA) working trouble or incident tickets,
and ServiceNow Administrators.
CATEGORIES OF RECORDS IN THE SYSTEM:
Information collected in system are First and Last Name; Work/
Business Address; Date; Work Number; Work Email Address; External Email
Address (for non-EPA government personnel including state and local
government personnel and/or private citizens); Employee LAN ID;
Employee Number.
RECORD SOURCE CATEGORIES:
Information contained in this system is obtained from data provided
directly from EPA employees and contractors via the EPA ServiceNow
self-help portal, from Enterprise IT Service Desk personnel who have
received technical support calls from requestors or pre-populated
fields captured from EPA Active Directory.
ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES
OF USERS AND PURPOSES OF SUCH USES:
The following new routine uses apply to this system because the use
of the record is necessary for the efficient conduct of government. The
routine uses are related to and compatible with the original purpose
for which the information was collected. The last two routine uses are
required under OMB M-17-12. Records in this system may be disclosed to
the following entities:
Disclosure for Law Enforcement Purposes.
Information may be disclosed to the appropriate Federal, State,
local, tribal, or foreign agency responsible for investigating,
prosecuting, enforcing, or implementing a statute, rule, regulation, or
order, if the information is relevant to a violation or potential
violation of civil or criminal law or regulation within the
jurisdiction of the receiving entity.
Disclosure Incident to Requesting Information.
Information may be disclosed to any source from which additional
information is requested (to the extent necessary to identify the
individual, inform the source of the purpose of the request, and to
identify the type of information requested,) when necessary to obtain
information relevant to an agency decision concerning retention of an
employee or other personnel action (other than hiring,) retention of a
security clearance, the letting of a contract, or the issuance or
retention of a grant, or other benefit.
Disclosure to Congressional Offices.
Information may be disclosed to a congressional office from the
record of an individual in response to an inquiry from the
congressional office made at the request of the individual.
Disclosure to Department of Justice.
Information may be disclosed to the Department of Justice, or in a
proceeding before a court, adjudicative body, or other administrative
body before which the Agency is authorized to appear, when:
[check] The Agency, or any component thereof;
[check] Any employee of the Agency in his or her official capacity;
[check] Any employee of the Agency in his or her individual
capacity where the Department of Justice or the Agency have agreed to
represent the employee; or
[check] The United States, if the Agency determines that litigation
is likely to affect the Agency or any of its components, is a party to
litigation or has an interest in such litigation, and the use of such
records by the Department of Justice or the Agency is deemed by the
Agency to be relevant and necessary to the litigation provided,
however, that in each case it has been determined that the disclosure
is compatible with the purpose for which the records were collected.
Disclosure to the National Archives.
Information may be disclosed to the National Archives and Records
Administration in records management inspections.
[[Page 27111]]
Disclosure to Contractors, Grantees, and Others.
Information may be disclosed to contractors, grantees, consultants,
or volunteers performing or working on a contract, service, grant,
cooperative agreement, job, or other activity for the Agency and who
have a need to have access to the information in the performance of
their duties or activities for the Agency.
Disclosures for Administrative Claims, Complaints and
Appeals.
Information from this system of records may be disclosed to an
authorized appeal grievance examiner, formal complaints examiner, equal
employment opportunity investigator, arbitrator or other person
properly engaged in investigation or settlement of an administrative
grievance, complaint, claim, or appeal filed by an employee, but only
to the extent that the information is relevant and necessary to the
proceeding. Agencies that may obtain information under this routine use
include, but are not limited to, the Office of Personnel Management,
Office of Special Counsel, Merit Systems Protection Board, Federal
Labor Relations Authority, Equal Employment Opportunity Commission, and
Office of Government Ethics.
Disclosure in Connection With Litigation.
Information from this system of records may be disclosed in
connection with litigation or settlement discussions regarding claims
by or against the EPA, including public filing with a court, to the
extent that disclosure of the information is relevant and necessary to
the litigation or discussions and except where court orders are
otherwise required under section (b)(11) of the Privacy Act of 1974, 5
U.S.C. 552a(b)(11).
Disclosure to Persons or Entities in Response to an actual
of Suspected Breach of Personally Identifiable Information.
To appropriate agencies, entities, and persons when (1) the Agency
suspects or has confirmed that there has been a breach of the system of
records, (2) the Agency has determined that as a result of the
suspected or confirmed breach there is a risk of harm to individuals,
the Agency (including its information systems, programs, and
operations), the Federal Government, or national security; and (3) the
disclosure made to such agencies, entities, and persons is reasonably
necessary to assist in connection with the Agency's efforts to respond
to the suspected or confirmed breach or to prevent, minimize, or remedy
such harm.
Disclosure to Assist Another Agency in its Efforts to
Respond to a Breach
To another Federal agency or Federal entity, when the Agency
determines that information from this system of records is reasonably
necessary to assist the recipient agency or entity in (1) responding to
a suspected or confirmed breach or (2) preventing, minimizing, or
remedying the risk of harm to individuals, the recipient agency or
entity (including its information systems, programs, and operations),
the Federal Government, or national security, resulting from a
suspected or confirmed breach.
POLICIES AND PRACTICES FOR STORAGE OF RECORDS:
SNOW records are stored in a controlled access facility, inside of
a controlled area, using self-encrypting hard drives. ServiceNow, Inc.
has deployed a High-Availability architecture to ensure continuous
business operations for the ServiceNow platform. There are two data
centers supporting Government customers with one configured as the
active and the other as the standby. The active and standby facilities
are mirrored, which enables the standby to become the active site in
the event of a disaster. Both data centers are mirrors of each other,
and therefore they act as both an active and a standby facility. In
addition to the mirror backup between the two instances, a local backup
is kept at each site. Each local backup acts as the offsite backup for
their counterpart dedicated data center cage. Backups are performed on
disk through network-attached storage and are never written to tape. In
addition to backups within each dedicated data center cage facility, a
backup of each internal production instance is copied over to the
standby site (Disaster Recovery site).
POLICIES AND PRACTICES FOR RETRIEVAL OF RECORDS:
Records for EPA ServiceNow will be retrieved by customer first and
last name, email address or by ticket reference number.
POLICIES AND PRACTICES FOR RETENTION AND DISPOSAL OF RECORDS:
SNOW follows the EPA Records Policy for retention and disposal, per
schedule 1012 (Information and Technology Management) and schedule 1049
(Information Access and Protection Records). https://www.epa.gov/records/epa-records-policy-and-guidance
ADMINISTRATIVE, TECHNICAL, AND PHYSICAL SAFEGUARDS:
ServiceNow is a Cloud-Based Software as a Service (SaaS) solution
designed to be accessed over the internet. As such, all remote
communication must be encrypted, use for non-business purposes is
prohibited and all users are required to be authorized. To verify that
a user is authorized, EPA ServiceNow customers and staff must have a
current valid EPA Active Directory account. External requestors (i.e.
non-EPA government personnel, state and local government personnel and/
or private citizens) will not have access to, as they are not
authorized, nor will be granted access to EPA ServiceNow. The records
in EPA ServiceNow are maintained in a secure, password-protected
computer system behind a network firewall. This system is located in a
controlled facility that requires the ServiceNow cloud providers to
have an authorized badge and biometrics prior to accessing the data
centers. ServiceNow users must log in with an authorized user ID and
password or Personal Identity Verification (PIV) card to access the
system. Group or shared accounts are not used by EPA ServiceNow
customers and support personnel. EPA ServiceNow customers and personnel
are prohibited from sharing accounts. Each user has a unique identifier
within Active Directory used for authentication. In addition to the
lock screen setting enforced by EPA on the desktop, EPA ServiceNow
implements session timeout period after 30 minutes of user inactivity.
RECORD ACCESS PROCEDURES:
Individuals seeking access to information in this system of records
about themselves should make a written request to the Agency Privacy
Officer, 1200 Pennsylvania Ave., Mailcode 2831T, Washington, DC 20460.
Requesters are required to provide adequate identification (e.g.,
driver's license, military identification card, employee badge or
identification card). Additional identity verification procedures may
be required, as warranted. Requests must meet the requirements of EPA
regulations that implement the Privacy Act of 1974, at 40 CFR part 16.
CONTESTING RECORD PROCEDURES:
Requests for correction or amendment must identify the record to be
changed and the corrective action sought to the Agency Privacy Officer,
1200 Pennsylvania Ave., Mailcode 2831T, Washington, DC 20460;
[email protected]. Complete EPA Privacy Act
[[Page 27112]]
procedures are set out in EPA's Privacy Act regulations at 40 CFR part
16.
NOTIFICATION PROCEDURE:
Any individual who wants to know whether this system of records
contains a record about themselves should submit a request to the
Agency Privacy Officer, MC 2831T, 1200 Pennsylvania Avenue NW,
Washington, DC 20460 or [email protected].
EXEMPTIONS PROMULGATED FOR THE SYSTEM:
None.
HISTORY:
None.
Dated: April 12, 2019.
Vaughn Noga,
Senior Agency Official for Privacy.
[FR Doc. 2019-12300 Filed 6-10-19; 8:45 am]
BILLING CODE 6560-50-P
