Privacy Act of 1974; System of Records, 27109-27112 [2019-12300]

Download as PDF Federal Register / Vol. 84, No. 112 / Tuesday, June 11, 2019 / Notices State St., P.O. Box 264, Neshkoro, WI 54960, (855) 994–9376, Email: jason@ rwehydro.com. FERC Contact: Anumzziatta Purchiaroni, (202) 502–6191, Anumzziatta.purchiaroni@ferc.gov. Deadline for filing comments, motions to intervene, and protests: 30 days from the date that the Commission issues this notice. The Commission strongly encourages electronic filing. Please file comments, motions to intervene, and protests using the Commission’s eFiling system at http://www.ferc.gov/docsfiling/efiling.asp. Commenters can submit brief comments up to 6,000 characters, without prior registration, using the eComment system at http:// www.ferc.gov/docs-filing/ ecomment.asp. You must include your name and contact information at the end of your comments. For assistance, please contact FERC Online Support at FERCOnlineSupport@ferc.gov, (866) 208–3676 (toll free), or (202) 502–8659 (TTY). In lieu of electronic filing, please send a paper copy to: Secretary, Federal Energy Regulatory Commission, 888 First Street NE, Washington, DC 20426. The first page of any filing should include docket number P–10854–131. Dated: June 4, 2019. Kimberly D. Bose, Secretary. BILLING CODE 6717–01–P DEPARTMENT OF ENERGY Federal Energy Regulatory Commission [Docket Nos. CP17–495–000, CP17–494– 000] khammond on DSKBBV9HB2PROD with NOTICES Notice of Meeting: Jordan Cove Energy Project, L.P.; Pacific Connector Gas Pipeline, L.P. The environmental staff of the Federal Energy Regulatory Commission (Commission) along with other federal agency staff will meet with representatives of the Cow Creek Band of Umpqua Tribe of Indians to discuss the proposed Jordan Cove Energy Project. The meeting will be held at the location and time listed below: Tribal Government Office, 2371 NE Stephens Street, Roseburg, Oregon 97470, Wednesday, June 12, 2019, 2:30 p.m. PDT Members of the public and intervenors in the referenced proceeding may attend and observe this meeting; however, participation will be limited to tribal representatives and agency staff. If 17:36 Jun 10, 2019 Dated: June 4, 2019. Kimberly D. Bose, Secretary. [FR Doc. 2019–12248 Filed 6–10–19; 8:45 am] BILLING CODE 6717–01–P ENVIRONMENTAL PROTECTION AGENCY [FRL–9995–01–OMS] Privacy Act of 1974; System of Records Office of Mission Support, Environmental Protection Agency. ACTION: Notice of a new system of records. AGENCY: In accordance with the Privacy Act of 1974, as amended (Privacy Act), the U.S. Environmental Protection Agency (EPA) is providing notice of a new system of records, EPA ServiceNow (SNOW). SNOW is a CloudBased Software as a Service (SaaS) Information Technology Service Management platform used for agency incident and problem management. DATES: Persons wishing to comment on this system of records notice must do so by July 11, 2019. New routine uses for this new system of records will be effective July 11, 2019. ADDRESSES: Submit your comments, identified by Docket ID No. EPA–HQ– OEI–2018–0218, by one of the following methods: • Regulations.gov: www.regulations.gov Follow the online instructions for submitting comments. • Email: oei.docket@epa.gov. • Fax: 202–566–1752. • Mail: OMS Docket, Environmental Protection Agency, Mail Code: 2822T, 1200 Pennsylvania Ave. NW, Washington, DC 20460. • Hand Delivery: OMS Docket, EPA/ DC, WJC West Building, Room 3334, 1301 Constitution Ave. NW, Washington, DC. Such deliveries are only accepted during the Docket’s normal hours of operation, and special arrangements should be made for deliveries of boxed information. SUMMARY: [FR Doc. 2019–12203 Filed 6–10–19; 8:45 am] VerDate Sep<11>2014 tribal representatives choose to disclose information about a specific location which could create a risk or harm to an archeological site or Native American cultural resource, the public will be excused for that portion of the meeting. A summary of the meeting will be entered into the Commission’s administrative record. If you plan to attend this meeting, please contact Mr. John Peconom, Environmental Project Manager at (202) 502–6352 or John.Peconom@ferc.gov. Jkt 247001 PO 00000 Frm 00035 Fmt 4703 Sfmt 4703 27109 Instructions: Direct your comments to Docket ID No. EPA–HQ–OEI–2018– 0218. The EPA’s policy is that all comments received will be included in the public docket without change and may be made available online at www.regulations.gov, including any personal information provided, unless the comment includes information claimed to be Controlled Unclassified Information (CUI) or other information for which disclosure is restricted by statute. Do not submit information that you consider to be CUI or otherwise protected through www.regulations.gov. The www.regulations.gov website is an ‘‘anonymous access’’ system for EPA, which means the EPA will not know your identity or contact information unless you provide it in the body of your comment. Each agency determines submission requirements within their own internal processes and standards. EPA has no requirement of personal information. If you send an email comment directly to the EPA without going through www.regulations.gov your email address will be automatically captured and included as part of the comment that is placed in the public docket and made available on the internet. If you submit an electronic comment, the EPA recommends that you include your name and other contact information in the body of your comment. If the EPA cannot read your comment due to technical difficulties and cannot contact you for clarification, the EPA may not be able to consider your comment. Electronic files should avoid the use of special characters, any form of encryption, and be free of any defects or viruses. For additional information about the EPA’s public docket visit the EPA Docket Center homepage at http://www.epa.gov/ epahome/dockets.htm. Docket: All documents in the docket are listed in the www.regulations.gov index. Although listed in the index, some information is not publicly available, e.g., CUI or other information for which disclosure is restricted by statute. Certain other material, such as copyrighted material, will be publicly available only in hard copy. Publicly available docket materials are available either electronically in www.regulations.gov or in hard copy at the OMS Docket, EPA/DC, WJC West Building, Room 3334, 1301 Constitution Ave. NW, Washington, DC. The Public Reading Room is open from 8:30 a.m. to 4:30 p.m., Monday through Friday excluding legal holidays. The telephone number for the Public Reading Room is (202) 566–1744, and the telephone E:\FR\FM\11JNN1.SGM 11JNN1 27110 Federal Register / Vol. 84, No. 112 / Tuesday, June 11, 2019 / Notices number for the OMS Docket is (202) 566–1752. FOR FURTHER INFORMATION CONTACT: Gloria Meriweather at meriweather.gloria@epa.gov, (202) 566– 0652. SUPPLEMENTARY INFORMATION: EPA ServiceNow is a FedRAMP approved (FedRAMP Package ID: F1305072116) Cloud Based Software as a Service (SaaS) incident and problem management solution that will be replacing the current EPA Remedy solution. CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM: SYSTEM NAME AND NUMBER: EPA ServiceNow (SNOW), EPA–78. SECURITY CLASSIFICATION: Unclassified. SYSTEM LOCATION: Office of Environmental Information, Environmental Protection Agency, 1301 Constitution Ave., Washington, DC 20460. SAIC Inc. 12010 Sunset Hills Road, Reston, VA 20190. SYSTEM MANAGER(S): Willie J. Abney, Division Director of Desktop Support Services Division (DSSD), Office of Environmental Information, Office of Information Technology Operations, 1301 Constitution Ave., Washington, DC 20460 Email Address: Abney.Willie@ epa.gov Phone Number: 202–566–1366. AUTHORITY FOR MAINTENANCE OF THE SYSTEM: 5 U.S.C. 301 ‘‘Departmental Regulations’’, 8 U.S.C 1101, 1103, 1104, 1201, 1255, 1305, 1360; 44 U.S.C. 3101 ‘‘Records Management by Federal Agency Heads.’’ khammond on DSKBBV9HB2PROD with NOTICES This system will collect limited personally identifiable information (PII) from requestors (i.e., EPA employees, EPA contractors, non-EPA government personnel, state and local government personnel and/or private citizens), such as first and last name, that will help EPA technical support teams provide individualized support and other service-oriented activities in support of both internal (i.e., EPA employees, EPA contractors) and external (i.e., non-EPA government personnel, state and local government personnel and/or private citizens) requestors. EPA technical support teams will also use the information to provide support for EPA information technology (IT) systems, assets, and other service-oriented activities including the following: • Managing service request tickets • Retrieving incident information; 17:36 Jun 10, 2019 Categories of individuals covered by this system include EPA employees, EPA contractors, non-EPA government personnel, state and local government personnel and/or private citizens (i.e., requestors) who request technical support by directly contacting the EPA Enterprise IT Service Desk or EPA employees and contractors requesting support using ServiceNow’s self-help portal for opening support tickets, external requestors requesting trouble tickets be opened for externally facing EPA applications, EPA Enterprise IT Service Desk personnel or EPA IT System Administrators (SA) working trouble or incident tickets, and ServiceNow Administrators. CATEGORIES OF RECORDS IN THE SYSTEM: Information collected in system are First and Last Name; Work/Business Address; Date; Work Number; Work Email Address; External Email Address (for non-EPA government personnel including state and local government personnel and/or private citizens); Employee LAN ID; Employee Number. RECORD SOURCE CATEGORIES: PURPOSE(S) OF THE SYSTEM: VerDate Sep<11>2014 • Troubleshooting issues • Managing IT assets • Conveying outage information across the enterprise All PII associated with the activities listed are only available and presented to internal (i.e., EPA employees, EPA contractors) stakeholders who have a valid need-to-know. PII captured from external requestors (i.e., non-EPA government personnel, state and local government personnel and/or private citizens) is required and only used for opening a trouble ticket on their behalf. Jkt 247001 Information contained in this system is obtained from data provided directly from EPA employees and contractors via the EPA ServiceNow self-help portal, from Enterprise IT Service Desk personnel who have received technical support calls from requestors or prepopulated fields captured from EPA Active Directory. ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES OF USERS AND PURPOSES OF SUCH USES: The following new routine uses apply to this system because the use of the record is necessary for the efficient conduct of government. The routine uses are related to and compatible with the original purpose for which the information was collected. The last two routine uses are required under OMB M–17–12. Records in this system may be disclosed to the following entities: PO 00000 Frm 00036 Fmt 4703 Sfmt 4703 • Disclosure for Law Enforcement Purposes. Information may be disclosed to the appropriate Federal, State, local, tribal, or foreign agency responsible for investigating, prosecuting, enforcing, or implementing a statute, rule, regulation, or order, if the information is relevant to a violation or potential violation of civil or criminal law or regulation within the jurisdiction of the receiving entity. • Disclosure Incident to Requesting Information. Information may be disclosed to any source from which additional information is requested (to the extent necessary to identify the individual, inform the source of the purpose of the request, and to identify the type of information requested,) when necessary to obtain information relevant to an agency decision concerning retention of an employee or other personnel action (other than hiring,) retention of a security clearance, the letting of a contract, or the issuance or retention of a grant, or other benefit. • Disclosure to Congressional Offices. Information may be disclosed to a congressional office from the record of an individual in response to an inquiry from the congressional office made at the request of the individual. • Disclosure to Department of Justice. Information may be disclosed to the Department of Justice, or in a proceeding before a court, adjudicative body, or other administrative body before which the Agency is authorized to appear, when: ✓ The Agency, or any component thereof; ✓ Any employee of the Agency in his or her official capacity; ✓ Any employee of the Agency in his or her individual capacity where the Department of Justice or the Agency have agreed to represent the employee; or ✓ The United States, if the Agency determines that litigation is likely to affect the Agency or any of its components, is a party to litigation or has an interest in such litigation, and the use of such records by the Department of Justice or the Agency is deemed by the Agency to be relevant and necessary to the litigation provided, however, that in each case it has been determined that the disclosure is compatible with the purpose for which the records were collected. • Disclosure to the National Archives. Information may be disclosed to the National Archives and Records Administration in records management inspections. E:\FR\FM\11JNN1.SGM 11JNN1 khammond on DSKBBV9HB2PROD with NOTICES Federal Register / Vol. 84, No. 112 / Tuesday, June 11, 2019 / Notices • Disclosure to Contractors, Grantees, and Others. Information may be disclosed to contractors, grantees, consultants, or volunteers performing or working on a contract, service, grant, cooperative agreement, job, or other activity for the Agency and who have a need to have access to the information in the performance of their duties or activities for the Agency. • Disclosures for Administrative Claims, Complaints and Appeals. Information from this system of records may be disclosed to an authorized appeal grievance examiner, formal complaints examiner, equal employment opportunity investigator, arbitrator or other person properly engaged in investigation or settlement of an administrative grievance, complaint, claim, or appeal filed by an employee, but only to the extent that the information is relevant and necessary to the proceeding. Agencies that may obtain information under this routine use include, but are not limited to, the Office of Personnel Management, Office of Special Counsel, Merit Systems Protection Board, Federal Labor Relations Authority, Equal Employment Opportunity Commission, and Office of Government Ethics. • Disclosure in Connection With Litigation. Information from this system of records may be disclosed in connection with litigation or settlement discussions regarding claims by or against the EPA, including public filing with a court, to the extent that disclosure of the information is relevant and necessary to the litigation or discussions and except where court orders are otherwise required under section (b)(11) of the Privacy Act of 1974, 5 U.S.C. 552a(b)(11). • Disclosure to Persons or Entities in Response to an actual of Suspected Breach of Personally Identifiable Information. To appropriate agencies, entities, and persons when (1) the Agency suspects or has confirmed that there has been a breach of the system of records, (2) the Agency has determined that as a result of the suspected or confirmed breach there is a risk of harm to individuals, the Agency (including its information systems, programs, and operations), the Federal Government, or national security; and (3) the disclosure made to such agencies, entities, and persons is reasonably necessary to assist in connection with the Agency’s efforts to respond to the suspected or confirmed breach or to prevent, minimize, or remedy such harm. VerDate Sep<11>2014 17:36 Jun 10, 2019 Jkt 247001 • Disclosure to Assist Another Agency in its Efforts to Respond to a Breach To another Federal agency or Federal entity, when the Agency determines that information from this system of records is reasonably necessary to assist the recipient agency or entity in (1) responding to a suspected or confirmed breach or (2) preventing, minimizing, or remedying the risk of harm to individuals, the recipient agency or entity (including its information systems, programs, and operations), the Federal Government, or national security, resulting from a suspected or confirmed breach. POLICIES AND PRACTICES FOR STORAGE OF RECORDS: SNOW records are stored in a controlled access facility, inside of a controlled area, using self-encrypting hard drives. ServiceNow, Inc. has deployed a High-Availability architecture to ensure continuous business operations for the ServiceNow platform. There are two data centers supporting Government customers with one configured as the active and the other as the standby. The active and standby facilities are mirrored, which enables the standby to become the active site in the event of a disaster. Both data centers are mirrors of each other, and therefore they act as both an active and a standby facility. In addition to the mirror backup between the two instances, a local backup is kept at each site. Each local backup acts as the offsite backup for their counterpart dedicated data center cage. Backups are performed on disk through network-attached storage and are never written to tape. In addition to backups within each dedicated data center cage facility, a backup of each internal production instance is copied over to the standby site (Disaster Recovery site). POLICIES AND PRACTICES FOR RETRIEVAL OF RECORDS: Records for EPA ServiceNow will be retrieved by customer first and last name, email address or by ticket reference number. POLICIES AND PRACTICES FOR RETENTION AND DISPOSAL OF RECORDS: SNOW follows the EPA Records Policy for retention and disposal, per schedule 1012 (Information and Technology Management) and schedule 1049 (Information Access and Protection Records). https:// www.epa.gov/records/epa-recordspolicy-and-guidance PO 00000 Frm 00037 Fmt 4703 Sfmt 4703 27111 ADMINISTRATIVE, TECHNICAL, AND PHYSICAL SAFEGUARDS: ServiceNow is a Cloud-Based Software as a Service (SaaS) solution designed to be accessed over the internet. As such, all remote communication must be encrypted, use for non-business purposes is prohibited and all users are required to be authorized. To verify that a user is authorized, EPA ServiceNow customers and staff must have a current valid EPA Active Directory account. External requestors (i.e. non-EPA government personnel, state and local government personnel and/or private citizens) will not have access to, as they are not authorized, nor will be granted access to EPA ServiceNow. The records in EPA ServiceNow are maintained in a secure, password-protected computer system behind a network firewall. This system is located in a controlled facility that requires the ServiceNow cloud providers to have an authorized badge and biometrics prior to accessing the data centers. ServiceNow users must log in with an authorized user ID and password or Personal Identity Verification (PIV) card to access the system. Group or shared accounts are not used by EPA ServiceNow customers and support personnel. EPA ServiceNow customers and personnel are prohibited from sharing accounts. Each user has a unique identifier within Active Directory used for authentication. In addition to the lock screen setting enforced by EPA on the desktop, EPA ServiceNow implements session timeout period after 30 minutes of user inactivity. RECORD ACCESS PROCEDURES: Individuals seeking access to information in this system of records about themselves should make a written request to the Agency Privacy Officer, 1200 Pennsylvania Ave., Mailcode 2831T, Washington, DC 20460. Requesters are required to provide adequate identification (e.g., driver’s license, military identification card, employee badge or identification card). Additional identity verification procedures may be required, as warranted. Requests must meet the requirements of EPA regulations that implement the Privacy Act of 1974, at 40 CFR part 16. CONTESTING RECORD PROCEDURES: Requests for correction or amendment must identify the record to be changed and the corrective action sought to the Agency Privacy Officer, 1200 Pennsylvania Ave., Mailcode 2831T, Washington, DC 20460; privacy@ epa.gov. Complete EPA Privacy Act E:\FR\FM\11JNN1.SGM 11JNN1 27112 Federal Register / Vol. 84, No. 112 / Tuesday, June 11, 2019 / Notices procedures are set out in EPA’s Privacy Act regulations at 40 CFR part 16. NOTIFICATION PROCEDURE: Any individual who wants to know whether this system of records contains a record about themselves should submit a request to the Agency Privacy Officer, MC 2831T, 1200 Pennsylvania Avenue NW, Washington, DC 20460 or privacy@epa.gov. EXEMPTIONS PROMULGATED FOR THE SYSTEM: None. HISTORY: • Internet: https://www.epa.gov/ aboutepa/about-epa-region-4southeast#r4-public-notices. • U.S. Mail: U.S. Environmental Protection Agency, Superfund Division, Attn: Paula V. Painter, 61 Forsyth Street SW, Atlanta, Georgia 30303. • Email: Painter.Paula@epa.gov. FOR FURTHER INFORMATION CONTACT: Paula V. Painter at 404/562–8887. Dated: December 10, 2018. Maurice L. Horsey, IV, Chief, Enforcement and Community Engagement Branch, Superfund Division. Editorial Note: The Office of the Federal Register received this document on June 6, 2019. None. Dated: April 12, 2019. Vaughn Noga, Senior Agency Official for Privacy. [FR Doc. 2019–12296 Filed 6–10–19; 8:45 am] BILLING CODE 6560–50–P [FR Doc. 2019–12300 Filed 6–10–19; 8:45 am] BILLING CODE 6560–50–P ENVIRONMENTAL PROTECTION AGENCY ENVIRONMENTAL PROTECTION AGENCY [FRL–9995–00–OA] Notification of Request for Nominations to the National Environmental Justice Advisory Council [CERCLA–04–2018–3164; FRL–9995–14– Region 4] Chemform, Inc., Superfund Site Pompano Beach, Florida; Notice of Settlement Environmental Protection Agency (EPA). ACTION: Request for Nominations to the National Environmental Justice Advisory Council (NEJAC). AGENCY: Environmental Protection Agency (EPA). ACTION: Notice of settlement. AGENCY: Under the Comprehensive Environmental Response, Compensation and Liability Act (CERCLA), the United States Environmental Protection Agency (EPA) has entered into a settlement agreement with Metropolitan Life Insurance Company and Smith International, Inc. concerning the Chemform, Inc., Superfund Site located in Pompano Beach, Florida. The settlement addresses recovery of CERCLA costs for a cleanup action performed by the EPA at the Site. DATES: The Agency will consider public comments on the settlement until July 11, 2019. The Agency will consider all comments received and may modify or withdraw its consent to the proposed settlement if comments received disclose facts or considerations which indicate that the proposed settlement is inappropriate, improper, or inadequate. ADDRESSES: Copies of the settlement are available from the Agency by contacting Ms. Paula V. Painter, Program Analyst, using the contact information provided in this notice. Comments may also be submitted by referencing the Site’s name through one of the following methods: khammond on DSKBBV9HB2PROD with NOTICES SUMMARY: VerDate Sep<11>2014 17:36 Jun 10, 2019 Jkt 247001 The U.S. Environmental Protection Agency (EPA) invites nominations from a diverse range of qualified candidates to be considered for appointment to its National Environmental Justice Advisory Council (NEJAC). The NEJAC was chartered to provide advice regarding broad, crosscutting issues related to environmental justice. This notice solicits nominations to fill approximately seven (7) new vacancies for terms through November 2020. To maintain the representation outlined by the charter, nominees will be selected to represent: Academia (3 vacancies); community-based organizations (2 vacancies); nongovernmental organizations (1 vacancy) and tribal governments and indigenous organizations (1 vacancy). Vacancies are anticipated to be filled by November 2019. Sources in addition to this Federal Register Notice will be utilized in the solicitation of nominees. DATES: Nominations should be submitted in time to arrive no later than Monday, July 15, 2019. ADDRESSES: Submit nominations electronically with the subject line NEJAC Membership 2019 to nejac@ epa.gov. You also may submit nominations by mail to: Karen L. SUMMARY: PO 00000 Frm 00038 Fmt 4703 Sfmt 4703 Martin, NEJAC Program Manager, Office of Environmental Justice, U.S. Environmental Protection Agency, 1200 Pennsylvania Avenue NW, (MC 2202A), Washington, DC 20460. Non-electronic submissions must follow the same format and contain the same information. The Office of Environmental Justice will acknowledge receipt of nominations. FOR FURTHER INFORMATION CONTACT: Karen L. Martin, NEJAC Program Manager, U.S. EPA; email: martin.karenl@epa.gov; telephone: (202) 564–0203. SUPPLEMENTARY INFORMATION: The NEJAC is a federal advisory committee chartered under the Federal Advisory Committee Act (FACA), Public Law 92– 463. EPA established the NEJAC in 1993 to provide independent consensus advice to the EPA Administrator about a broad range of environmental issues related to environmental justice. The NEJAC conducts business in accordance with the Federal Advisory Committee Act (FACA) (5 U.S.C. App. 2) and related regulations. The Council consists of 30 members (including a Chairperson and two ViceChairpersons) appointed by EPA’s Administrator. Members serve as nonfederal stakeholders representing: Six (6) from academia, four (4) from business and industry; seven (7) from community based organizations; six (6) from non-governmental/environmental organizations; four (4) from state and local governments; and three (3) from tribal governments and indigenous organizations, of which one member serves as a liaison to the National Tribal Caucus. Members are appointed for one (1), two (2) or three (3)-year terms with the possibility of reappointment for another term. The NEJAC usually meets face-to-face twice a year, generally in the Spring and the Fall. Additionally, members may be asked to participate in teleconference meetings or serve on work groups to develop recommendations, advice letters, and reports to address specific policy issues. The average workload for members is approximately 5 to 8 hours per month. EPA provides reimbursement for travel and other incidental expenses associated with official government business. Nominations: Any interested person and/or organization may nominate qualified individuals for membership. Individuals are encouraged to self nominate. The EPA values and welcomes diversity. In an effort to obtain nominations of diverse candidates, the Agency encourages nominations of women and men of all E:\FR\FM\11JNN1.SGM 11JNN1

Agencies

[Federal Register Volume 84, Number 112 (Tuesday, June 11, 2019)]
[Notices]
[Pages 27109-27112]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-12300]


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ENVIRONMENTAL PROTECTION AGENCY

[FRL-9995-01-OMS]


Privacy Act of 1974; System of Records

AGENCY: Office of Mission Support, Environmental Protection Agency.

ACTION: Notice of a new system of records.

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SUMMARY: In accordance with the Privacy Act of 1974, as amended 
(Privacy Act), the U.S. Environmental Protection Agency (EPA) is 
providing notice of a new system of records, EPA ServiceNow (SNOW). 
SNOW is a Cloud-Based Software as a Service (SaaS) Information 
Technology Service Management platform used for agency incident and 
problem management.

DATES: Persons wishing to comment on this system of records notice must 
do so by July 11, 2019. New routine uses for this new system of records 
will be effective July 11, 2019.

ADDRESSES: Submit your comments, identified by Docket ID No. EPA-HQ-
OEI-2018-0218, by one of the following methods:
     Regulations.gov: www.regulations.gov Follow the online 
instructions for submitting comments.
     Email: [email protected].
     Fax: 202-566-1752.
     Mail: OMS Docket, Environmental Protection Agency, Mail 
Code: 2822T, 1200 Pennsylvania Ave. NW, Washington, DC 20460.
     Hand Delivery: OMS Docket, EPA/DC, WJC West Building, Room 
3334, 1301 Constitution Ave. NW, Washington, DC. Such deliveries are 
only accepted during the Docket's normal hours of operation, and 
special arrangements should be made for deliveries of boxed 
information.
    Instructions: Direct your comments to Docket ID No. EPA-HQ-OEI-
2018-0218. The EPA's policy is that all comments received will be 
included in the public docket without change and may be made available 
online at www.regulations.gov, including any personal information 
provided, unless the comment includes information claimed to be 
Controlled Unclassified Information (CUI) or other information for 
which disclosure is restricted by statute. Do not submit information 
that you consider to be CUI or otherwise protected through 
www.regulations.gov. The www.regulations.gov website is an ``anonymous 
access'' system for EPA, which means the EPA will not know your 
identity or contact information unless you provide it in the body of 
your comment. Each agency determines submission requirements within 
their own internal processes and standards. EPA has no requirement of 
personal information. If you send an email comment directly to the EPA 
without going through www.regulations.gov your email address will be 
automatically captured and included as part of the comment that is 
placed in the public docket and made available on the internet. If you 
submit an electronic comment, the EPA recommends that you include your 
name and other contact information in the body of your comment. If the 
EPA cannot read your comment due to technical difficulties and cannot 
contact you for clarification, the EPA may not be able to consider your 
comment. Electronic files should avoid the use of special characters, 
any form of encryption, and be free of any defects or viruses. For 
additional information about the EPA's public docket visit the EPA 
Docket Center homepage at http://www.epa.gov/epahome/dockets.htm.
    Docket: All documents in the docket are listed in the 
www.regulations.gov index. Although listed in the index, some 
information is not publicly available, e.g., CUI or other information 
for which disclosure is restricted by statute. Certain other material, 
such as copyrighted material, will be publicly available only in hard 
copy. Publicly available docket materials are available either 
electronically in www.regulations.gov or in hard copy at the OMS 
Docket, EPA/DC, WJC West Building, Room 3334, 1301 Constitution Ave. 
NW, Washington, DC. The Public Reading Room is open from 8:30 a.m. to 
4:30 p.m., Monday through Friday excluding legal holidays. The 
telephone number for the Public Reading Room is (202) 566-1744, and the 
telephone

[[Page 27110]]

number for the OMS Docket is (202) 566-1752.

FOR FURTHER INFORMATION CONTACT: Gloria Meriweather at 
[email protected], (202) 566-0652.

SUPPLEMENTARY INFORMATION: EPA ServiceNow is a FedRAMP approved 
(FedRAMP Package ID: F1305072116) Cloud Based Software as a Service 
(SaaS) incident and problem management solution that will be replacing 
the current EPA Remedy solution.

SYSTEM NAME AND NUMBER:
    EPA ServiceNow (SNOW), EPA-78.

SECURITY CLASSIFICATION:
    Unclassified.

SYSTEM LOCATION:
    Office of Environmental Information, Environmental Protection 
Agency, 1301 Constitution Ave., Washington, DC 20460.
    SAIC Inc. 12010 Sunset Hills Road, Reston, VA 20190.

SYSTEM MANAGER(S):
    Willie J. Abney, Division Director of Desktop Support Services 
Division (DSSD), Office of Environmental Information, Office of 
Information Technology Operations, 1301 Constitution Ave., Washington, 
DC 20460 Email Address: [email protected] Phone Number: 202-566-
1366.

AUTHORITY FOR MAINTENANCE OF THE SYSTEM:
    5 U.S.C. 301 ``Departmental Regulations'', 8 U.S.C 1101, 1103, 
1104, 1201, 1255, 1305, 1360; 44 U.S.C. 3101 ``Records Management by 
Federal Agency Heads.''

PURPOSE(S) OF THE SYSTEM:
    This system will collect limited personally identifiable 
information (PII) from requestors (i.e., EPA employees, EPA 
contractors, non-EPA government personnel, state and local government 
personnel and/or private citizens), such as first and last name, that 
will help EPA technical support teams provide individualized support 
and other service-oriented activities in support of both internal 
(i.e., EPA employees, EPA contractors) and external (i.e., non-EPA 
government personnel, state and local government personnel and/or 
private citizens) requestors. EPA technical support teams will also use 
the information to provide support for EPA information technology (IT) 
systems, assets, and other service-oriented activities including the 
following:
     Managing service request tickets
     Retrieving incident information;
     Troubleshooting issues
     Managing IT assets
     Conveying outage information across the enterprise
    All PII associated with the activities listed are only available 
and presented to internal (i.e., EPA employees, EPA contractors) 
stakeholders who have a valid need-to-know. PII captured from external 
requestors (i.e., non-EPA government personnel, state and local 
government personnel and/or private citizens) is required and only used 
for opening a trouble ticket on their behalf.

CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM:
    Categories of individuals covered by this system include EPA 
employees, EPA contractors, non-EPA government personnel, state and 
local government personnel and/or private citizens (i.e., requestors) 
who request technical support by directly contacting the EPA Enterprise 
IT Service Desk or EPA employees and contractors requesting support 
using ServiceNow's self-help portal for opening support tickets, 
external requestors requesting trouble tickets be opened for externally 
facing EPA applications, EPA Enterprise IT Service Desk personnel or 
EPA IT System Administrators (SA) working trouble or incident tickets, 
and ServiceNow Administrators.

CATEGORIES OF RECORDS IN THE SYSTEM:
    Information collected in system are First and Last Name; Work/
Business Address; Date; Work Number; Work Email Address; External Email 
Address (for non-EPA government personnel including state and local 
government personnel and/or private citizens); Employee LAN ID; 
Employee Number.

RECORD SOURCE CATEGORIES:
    Information contained in this system is obtained from data provided 
directly from EPA employees and contractors via the EPA ServiceNow 
self-help portal, from Enterprise IT Service Desk personnel who have 
received technical support calls from requestors or pre-populated 
fields captured from EPA Active Directory.

ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES 
OF USERS AND PURPOSES OF SUCH USES:
    The following new routine uses apply to this system because the use 
of the record is necessary for the efficient conduct of government. The 
routine uses are related to and compatible with the original purpose 
for which the information was collected. The last two routine uses are 
required under OMB M-17-12. Records in this system may be disclosed to 
the following entities:
     Disclosure for Law Enforcement Purposes.
    Information may be disclosed to the appropriate Federal, State, 
local, tribal, or foreign agency responsible for investigating, 
prosecuting, enforcing, or implementing a statute, rule, regulation, or 
order, if the information is relevant to a violation or potential 
violation of civil or criminal law or regulation within the 
jurisdiction of the receiving entity.
     Disclosure Incident to Requesting Information.
    Information may be disclosed to any source from which additional 
information is requested (to the extent necessary to identify the 
individual, inform the source of the purpose of the request, and to 
identify the type of information requested,) when necessary to obtain 
information relevant to an agency decision concerning retention of an 
employee or other personnel action (other than hiring,) retention of a 
security clearance, the letting of a contract, or the issuance or 
retention of a grant, or other benefit.
     Disclosure to Congressional Offices.
    Information may be disclosed to a congressional office from the 
record of an individual in response to an inquiry from the 
congressional office made at the request of the individual.
     Disclosure to Department of Justice.
    Information may be disclosed to the Department of Justice, or in a 
proceeding before a court, adjudicative body, or other administrative 
body before which the Agency is authorized to appear, when:
    [check] The Agency, or any component thereof;
    [check] Any employee of the Agency in his or her official capacity;
    [check] Any employee of the Agency in his or her individual 
capacity where the Department of Justice or the Agency have agreed to 
represent the employee; or
    [check] The United States, if the Agency determines that litigation 
is likely to affect the Agency or any of its components, is a party to 
litigation or has an interest in such litigation, and the use of such 
records by the Department of Justice or the Agency is deemed by the 
Agency to be relevant and necessary to the litigation provided, 
however, that in each case it has been determined that the disclosure 
is compatible with the purpose for which the records were collected.
     Disclosure to the National Archives.
    Information may be disclosed to the National Archives and Records 
Administration in records management inspections.

[[Page 27111]]

     Disclosure to Contractors, Grantees, and Others.
    Information may be disclosed to contractors, grantees, consultants, 
or volunteers performing or working on a contract, service, grant, 
cooperative agreement, job, or other activity for the Agency and who 
have a need to have access to the information in the performance of 
their duties or activities for the Agency.
     Disclosures for Administrative Claims, Complaints and 
Appeals.
    Information from this system of records may be disclosed to an 
authorized appeal grievance examiner, formal complaints examiner, equal 
employment opportunity investigator, arbitrator or other person 
properly engaged in investigation or settlement of an administrative 
grievance, complaint, claim, or appeal filed by an employee, but only 
to the extent that the information is relevant and necessary to the 
proceeding. Agencies that may obtain information under this routine use 
include, but are not limited to, the Office of Personnel Management, 
Office of Special Counsel, Merit Systems Protection Board, Federal 
Labor Relations Authority, Equal Employment Opportunity Commission, and 
Office of Government Ethics.
     Disclosure in Connection With Litigation.
    Information from this system of records may be disclosed in 
connection with litigation or settlement discussions regarding claims 
by or against the EPA, including public filing with a court, to the 
extent that disclosure of the information is relevant and necessary to 
the litigation or discussions and except where court orders are 
otherwise required under section (b)(11) of the Privacy Act of 1974, 5 
U.S.C. 552a(b)(11).
     Disclosure to Persons or Entities in Response to an actual 
of Suspected Breach of Personally Identifiable Information.
    To appropriate agencies, entities, and persons when (1) the Agency 
suspects or has confirmed that there has been a breach of the system of 
records, (2) the Agency has determined that as a result of the 
suspected or confirmed breach there is a risk of harm to individuals, 
the Agency (including its information systems, programs, and 
operations), the Federal Government, or national security; and (3) the 
disclosure made to such agencies, entities, and persons is reasonably 
necessary to assist in connection with the Agency's efforts to respond 
to the suspected or confirmed breach or to prevent, minimize, or remedy 
such harm.
     Disclosure to Assist Another Agency in its Efforts to 
Respond to a Breach
    To another Federal agency or Federal entity, when the Agency 
determines that information from this system of records is reasonably 
necessary to assist the recipient agency or entity in (1) responding to 
a suspected or confirmed breach or (2) preventing, minimizing, or 
remedying the risk of harm to individuals, the recipient agency or 
entity (including its information systems, programs, and operations), 
the Federal Government, or national security, resulting from a 
suspected or confirmed breach.

POLICIES AND PRACTICES FOR STORAGE OF RECORDS:
    SNOW records are stored in a controlled access facility, inside of 
a controlled area, using self-encrypting hard drives. ServiceNow, Inc. 
has deployed a High-Availability architecture to ensure continuous 
business operations for the ServiceNow platform. There are two data 
centers supporting Government customers with one configured as the 
active and the other as the standby. The active and standby facilities 
are mirrored, which enables the standby to become the active site in 
the event of a disaster. Both data centers are mirrors of each other, 
and therefore they act as both an active and a standby facility. In 
addition to the mirror backup between the two instances, a local backup 
is kept at each site. Each local backup acts as the offsite backup for 
their counterpart dedicated data center cage. Backups are performed on 
disk through network-attached storage and are never written to tape. In 
addition to backups within each dedicated data center cage facility, a 
backup of each internal production instance is copied over to the 
standby site (Disaster Recovery site).

POLICIES AND PRACTICES FOR RETRIEVAL OF RECORDS:
    Records for EPA ServiceNow will be retrieved by customer first and 
last name, email address or by ticket reference number.

POLICIES AND PRACTICES FOR RETENTION AND DISPOSAL OF RECORDS:
    SNOW follows the EPA Records Policy for retention and disposal, per 
schedule 1012 (Information and Technology Management) and schedule 1049 
(Information Access and Protection Records). https://www.epa.gov/records/epa-records-policy-and-guidance

ADMINISTRATIVE, TECHNICAL, AND PHYSICAL SAFEGUARDS:
    ServiceNow is a Cloud-Based Software as a Service (SaaS) solution 
designed to be accessed over the internet. As such, all remote 
communication must be encrypted, use for non-business purposes is 
prohibited and all users are required to be authorized. To verify that 
a user is authorized, EPA ServiceNow customers and staff must have a 
current valid EPA Active Directory account. External requestors (i.e. 
non-EPA government personnel, state and local government personnel and/
or private citizens) will not have access to, as they are not 
authorized, nor will be granted access to EPA ServiceNow. The records 
in EPA ServiceNow are maintained in a secure, password-protected 
computer system behind a network firewall. This system is located in a 
controlled facility that requires the ServiceNow cloud providers to 
have an authorized badge and biometrics prior to accessing the data 
centers. ServiceNow users must log in with an authorized user ID and 
password or Personal Identity Verification (PIV) card to access the 
system. Group or shared accounts are not used by EPA ServiceNow 
customers and support personnel. EPA ServiceNow customers and personnel 
are prohibited from sharing accounts. Each user has a unique identifier 
within Active Directory used for authentication. In addition to the 
lock screen setting enforced by EPA on the desktop, EPA ServiceNow 
implements session timeout period after 30 minutes of user inactivity.

RECORD ACCESS PROCEDURES:
    Individuals seeking access to information in this system of records 
about themselves should make a written request to the Agency Privacy 
Officer, 1200 Pennsylvania Ave., Mailcode 2831T, Washington, DC 20460. 
Requesters are required to provide adequate identification (e.g., 
driver's license, military identification card, employee badge or 
identification card). Additional identity verification procedures may 
be required, as warranted. Requests must meet the requirements of EPA 
regulations that implement the Privacy Act of 1974, at 40 CFR part 16.

CONTESTING RECORD PROCEDURES:
    Requests for correction or amendment must identify the record to be 
changed and the corrective action sought to the Agency Privacy Officer, 
1200 Pennsylvania Ave., Mailcode 2831T, Washington, DC 20460; 
[email protected]. Complete EPA Privacy Act

[[Page 27112]]

procedures are set out in EPA's Privacy Act regulations at 40 CFR part 
16.

NOTIFICATION PROCEDURE:
    Any individual who wants to know whether this system of records 
contains a record about themselves should submit a request to the 
Agency Privacy Officer, MC 2831T, 1200 Pennsylvania Avenue NW, 
Washington, DC 20460 or [email protected].

EXEMPTIONS PROMULGATED FOR THE SYSTEM:
    None.

HISTORY:
    None.

    Dated: April 12, 2019.
Vaughn Noga,
Senior Agency Official for Privacy.
[FR Doc. 2019-12300 Filed 6-10-19; 8:45 am]
 BILLING CODE 6560-50-P