Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 11866 [2019-05973]

Agencies

• DEPARTMENT OF TRANSPORTATION
• Office of the Secretary

[Federal Register Volume 84, Number 60 (Thursday, March 28, 2019)]
[Notices]
[Page 11866]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-05973]


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DEPARTMENT OF TRANSPORTATION

Office of the Secretary

[Docket No. DOT-OST-2015-0194]


Fast Track Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Office of the Secretary (OST), Department of Transportation 
(DOT).

ACTION: Notice and request for comments on revision of a previously 
approved ICR.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, the 
Department of Transportation's (DOT) Office of the Secretary (OST) 
announces its plan to submit the Information Collection Request (ICR) 
described below to the Office of Management and Budget (OMB) for its 
review and approval and invites public comment. Executive Order 12862 
directs Federal agencies to provide service to the public that matches 
or exceeds the best service available in the private sector. In order 
to work continuously to ensure that our programs are effective and meet 
our customers' needs, the Department of Transportation (DOT) seeks a 
revision to a fast track generic clearance information collection 
request already approved by OMB. OST requests revision of ICR with OMB 
Control Number: 2105-0573 as described below.

DATES: Comments on this notice must be received by May 28, 2019.

ADDRESSES: Your comments should be identified by Docket No. DOT-OST-
2015-0194 and may be submitted through one of the following methods:
     Federal eRulemaking Portal: https://www.regulations.gov. 
Follow the online instructions for submitting comments.
     Fax: 1-202-493-2251.
     Mail or Hand Delivery: Docket Management Facility, U.S. 
Department of Transportation, 1200 New Jersey Avenue SE, West Building, 
Room W12-140, Washington, DC 20590, between 9 a.m. and 5 p.m., Monday 
through Friday, except on Federal holidays.

All written comments will be available for public inspection on 
Regulations.gov.

FOR FURTHER INFORMATION CONTACT: Habib Azarsina, Office of the Chief 
Information Officer, Office of the Secretary, U.S. Department of 
Transportation, 1200 New Jersey Avenue SE, Washington, DC 20590, 202-
366-1965 (Voice), 202-366-7870 (Fax), or [email protected] 
(Email).

SUPPLEMENTARY INFORMATION:
    Title: Fast Track Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Department's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insight into customer or stakeholder perceptions, opinions, experiences 
and expectations, provide an early warning of issues with service, or 
focus attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Department of Transportation and its 
customers and stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management. Feedback or 
information collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population.
    The Department seeks a revision to a fast track generic clearance 
information collection request already approved by OMB. Existence of 
Fast Track option for conducting surveys has caused a sudden increase 
in number of surveys. OST has already used the 2000 burden hours 
previously approved. OST requests increasing the total burden hours to 
60,000.
    The Department will submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary.
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government.
     The collections are noncontroversial and do not raise 
issues of concern to other Federal agencies.
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future.
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained.
     Information gathered is intended to be used only 
internally for general service improvement and program management 
purposes and is not intended for release outside of the Department (if 
released, the Department must indicate the qualitative nature of the 
information).
    This type of generic clearance for qualitative information will not 
be used for quantitative information collections that are designed to 
yield reliably actionable results, such as monitoring trends over time 
or documenting program performance. Such data uses require more 
rigorous designs that address: The target population to which 
generalizations will be made, the sampling frame, the sample design 
(including stratification and clustering), the precision requirements 
or power calculations that justify the proposed sample size, the 
expected response rate, methods for assessing potential nonresponse 
bias, the protocols for data collection, and any testing procedures 
that were or will be undertaken prior to fielding the study. Depending 
on the degree of influence the results are likely to have, such 
collections may still be eligible for submission for other generic 
mechanisms that are designed to yield quantitative results.
    Type of Review: Revision of a previously approved ICR.
    Affected Public: Individuals and households, businesses and 
organizations, State, Local or Tribal Governments.
    Estimated Number of Respondents: 240,000.
    Estimated Annual Responses: 80,000.
    Estimated Annual Burden Hours: 20,000 hours.
    Frequency: One-time requirement.
    Annual burden hours = (80,000 responses) x (15 minutes) = 1,200,000 
min = 20,000 hours.
    Total burden hours for 3 years = 20,000 x 3 = 60,000 hours.
    Total respondents = 80,000 (each year) x 3 = 240,000.

    Issued in Washington, DC.
Habib Azarsina,
OST Paperwork Reduction Act Clearance Officer, Office of the Chief 
Information Officer.
[FR Doc. 2019-05973 Filed 3-27-19; 8:45 am]
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