Privacy Act of 1974; System of Records, 63912-63914 [2018-26868]
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63912
ACTION:
Federal Register / Vol. 83, No. 238 / Wednesday, December 12, 2018 / Notices
Notice.
The Commission is noticing a
recent Postal Service filing for the
Commission’s consideration concerning
a negotiated service agreement. This
notice informs the public of the filing,
invites public comment, and takes other
administrative steps.
DATES: Comments are due: December
14, 2018.
ADDRESSES: Submit comments
electronically via the Commission’s
Filing Online system at https://
www.prc.gov. Those who cannot submit
comments electronically should contact
the person identified in the FOR FURTHER
INFORMATION CONTACT section by
telephone for advice on filing
alternatives.
SUMMARY:
FOR FURTHER INFORMATION CONTACT:
David A. Trissell, General Counsel, at
202–789–6820.
SUPPLEMENTARY INFORMATION:
Table of Contents
I. Introduction
II. Docketed Proceeding(s)
amozie on DSK3GDR082PROD with NOTICES1
I. Introduction
The Commission gives notice that the
Postal Service filed request(s) for the
Commission to consider matters related
to negotiated service agreement(s). The
request(s) may propose the addition or
removal of a negotiated service
agreement from the market dominant or
the competitive product list, or the
modification of an existing product
currently appearing on the market
dominant or the competitive product
list.
Section II identifies the docket
number(s) associated with each Postal
Service request, the title of each Postal
Service request, the request’s acceptance
date, and the authority cited by the
Postal Service for each request. For each
request, the Commission appoints an
officer of the Commission to represent
the interests of the general public in the
proceeding, pursuant to 39 U.S.C. 505
(Public Representative). Section II also
establishes comment deadline(s)
pertaining to each request.
The public portions of the Postal
Service’s request(s) can be accessed via
the Commission’s website (https://
www.prc.gov). Non-public portions of
the Postal Service’s request(s), if any,
can be accessed through compliance
with the requirements of 39 CFR
3007.301.1
1 See Docket No. RM2018–3, Order Adopting
Final Rules Relating to Non-Public Information,
June 27, 2018, Attachment A at 19–22 (Order No.
4679).
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18:39 Dec 11, 2018
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The Commission invites comments on
whether the Postal Service’s request(s)
in the captioned docket(s) are consistent
with the policies of title 39. For
request(s) that the Postal Service states
concern market dominant product(s),
applicable statutory and regulatory
requirements include 39 U.S.C. 3622, 39
U.S.C. 3642, 39 CFR part 3010, and 39
CFR part 3020, subpart B. For request(s)
that the Postal Service states concern
competitive product(s), applicable
statutory and regulatory requirements
include 39 U.S.C. 3632, 39 U.S.C. 3633,
39 U.S.C. 3642, 39 CFR part 3015, and
39 CFR part 3020, subpart B. Comment
deadline(s) for each request appear in
section II.
II. Docketed Proceeding(s)
1. Docket No(s).: MC2019–38 and
CP2019–40; Filing Title: USPS Request
to Add Priority Mail Contract 487 to
Competitive Product List and Notice of
Filing Materials Under Seal; Filing
Acceptance Date: December 6, 2018;
Filing Authority: 39 U.S.C. 3642, 39 CFR
3020.30 et seq., and 39 CFR 3015.5;
Public Representative: Kenneth R.
Moeller; Comments Due: December 14,
2018.
2. Docket No(s).: MC2019–39 and
CP2019–41; Filing Title: USPS Request
to Add Priority Mail Contract 488 to
Competitive Product List and Notice of
Filing Materials Under Seal; Filing
Acceptance Date: December 6, 2018;
Filing Authority: 39 U.S.C. 3642, 39 CFR
3020.30 et seq., and 39 CFR 3015.5;
Public Representative: Kenneth R.
Moeller; Comments Due: December 14,
2018.
3. Docket No(s).: MC2019–40 and
CP2019–42; Filing Title: USPS Request
to Add Priority Mail Contract 489 to
Competitive Product List and Notice of
Filing Materials Under Seal; Filing
Acceptance Date: December 6, 2018;
Filing Authority: 39 U.S.C. 3642, 39 CFR
3020.30 et seq., and 39 CFR 3015.5;
Public Representative: Kenneth R.
Moeller; Comments Due: December 14,
2018.
This Notice will be published in the
Federal Register.
Stacy L. Ruble,
Secretary.
[FR Doc. 2018–26885 Filed 12–11–18; 8:45 am]
BILLING CODE 7710–FW–P
POSTAL SERVICE
Privacy Act of 1974; System of
Records
AGENCY:
PO 00000
Postal ServiceTM.
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Fmt 4703
Sfmt 4703
ACTION:
Notice of a modified system of
records.
In accordance with the
Privacy Act of 1974, the United States
Postal Service® (Postal Service) is
revising the notice for Privacy Act
System of Records USPS 830.000,
Customer Service and Correspondence.
DATES: These revisions will become
effective without further notice on
January 11, 2019 unless comments
received on or before that date result in
a contrary determination.
ADDRESSES: Comments may be mailed
or delivered to the Privacy and Records
Management Office, United States
Postal Service, 475 L’Enfant Plaza SW,
Room 1P830, Washington, DC 20260–
1101. Copies of all written comments
will be available at this address for
public inspection and photocopying
between 8 a.m. and 4 p.m., Monday
through Friday.
FOR FURTHER INFORMATION CONTACT:
Janine Castorina, Chief Privacy and
Records Management Officer, Privacy
and Records Management Office, 202–
268–3069 or privacy@usps.gov.
SUPPLEMENTARY INFORMATION: This
notice is in accordance with the Privacy
Act requirement that agencies publish
their systems of records in the Federal
Register when there is a revision,
change, or addition, or when the agency
establishes a new system of records. As
detailed below, the Postal ServiceTM has
determined that USPS 830.000,
Customer Service and Correspondence
should be revised to modify Purpose(s),
Retention and Disposal, and System
Manager(s) and Address. These changes
are being made to:
a. Support the new Address Matching
Database, which will be used to
identify, prevent and mitigate
fraudulent activity within the Change of
Address and Hold Mail processes.
b. Support the Operation Santa
program, a long-standing program that
collects the thousands of letters to Santa
the USPS receives each year and allows
customers to collect and fulfill gift
requests for underprivileged children.
The new Address Matching Database
is being implemented to identify,
prevent and mitigate fraudulent activity
within the Change of Address and Hold
Mail processes. Postal Service is
establishing a dataflow between existing
customer systems and the Address
Matching Database. This dataflow will
allow the Address Matching Database
to: Confirm if there is an address match
when a new Hold Mail request is
submitted; confirm the presence of a
Change of Address request when a Hold
Mail request is submitted during a 30
SUMMARY:
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Federal Register / Vol. 83, No. 238 / Wednesday, December 12, 2018 / Notices
day time frame; and confirm the
presence of a Hold Mail request when
a Change of Address request is
submitted during a 30 day time frame.
The Address Matching Database will
also send confirmation notifications to
customers who submit a Hold Mail
request.
Operation Santa is a long-standing
program that collects the thousands of
letters to Santa the Postal Service
receives each year and allows customers
to collect and fulfill gift requests for
underprivileged children. In 2017 USPS
digitalized the program in a Pilot test
out of the Farley, NY building to
continue to protect children’s PII while
allowing more letters to be adopted. In
2018 the Pilot program will be
expanded to 7 markets while performing
a volume test in hopes of expanding the
program nationally in the coming years.
The Letters from Santa program also
adds to the excitement of Christmas and
is ideal for interesting youngsters in
letter writing, stamps and penmanship.
Pursuant to 5 U.S.C. 552a(e)(11),
interested persons are invited to submit
written data, views, or arguments on
this proposal. A report of the proposed
revisions has been sent to Congress and
to the Office of Management and Budget
for their evaluations. The Postal Service
does not expect these amended systems
of records to have any adverse effect on
individual privacy rights. The notice for
USPS 830.000, Customer Service and
Correspondence, provided below in its
entirety, is as follows:
SYSTEM NAME AND NUMBER:
USPS 830.000, Customer Service and
Correspondence.
SYSTEM CLASSIFICATION:
None.
SYSTEM LOCATION:
USPS Consumer and Industry Affairs,
Headquarters; Integrated Business
Solutions Services Centers; the National
Customer Support Center (NCSC);
districts, Post Offices, contractor sites;
and detached mailing units at customer
sites.
SYSTEM MANAGER(S):
amozie on DSK3GDR082PROD with NOTICES1
Chief Customer and Marketing Officer
and Executive Vice President, United
States Postal Service, 475 L’Enfant Plaza
SW, Washington, DC 20260–5005; (202)
268–7536.
AUTHORITY FOR MAINTENANCE OF THE SYSTEM:
39 U.S.C. 401, 403, and 404.
PURPOSE(S) OF THE SYSTEM:
1. To enable review and response
services for customer inquiries and
concerns regarding USPS and its
products and services.
VerDate Sep<11>2014
18:39 Dec 11, 2018
Jkt 247001
2. To ensure that customer accounts
and needs are attended to in a timely
manner.
3. To enhance the customer
experience by improving the security of
Change of Address (COA) and Hold
Mail processes.
4. To protect USPS customers from
becoming potential victims of mail
fraud and identity theft.
5. To identify and mitigate potential
fraud in the COA and Hold Mail
processes.
6. To verify a customer’s identity
when applying for COA and Hold Mail
services.
7. To support (or facilitate) the
administration of Operation Santa,
Letters to Santa, or similar programs.
CATEGORIES OF INDIVIDUALS COVERED BY THE
SYSTEM:
This system contains records relating
to customers who contact customer
service by online and offline channels.
This includes customers making
inquiries via email, 1–800–ASK–USPS,
other toll-free contact centers, or the
Business Service Network (BSN), as
well as customers with product-specific
service or support issues.
CATEGORIES OF RECORDS IN THE SYSTEM:
1. Customer information: Customer
and key contact name, mail and email
address, phone and/or fax number;
customer ID(s); title, role, and
employment status; company name,
location, type and URL; vendor and/or
contractor information.
2. Identity verification information:
Last four digits of Social Security
Number (SSN), username and/or
password, D–U–N–S Number, mailer ID
number, publisher ID number, security
level and clearances, and business
customer number.
3. Product and/or service use
information: Product and/or service
type, product numbers, technology
specifications, quantity ordered, logon
and product use dates and times, case
number, pickup number, article
number, and ticket number.
4. Payment information: Credit and/or
debit card number, type, and expiration
date; billing information; checks, money
orders, or other payment method.
5. Customer preferences: Drop ship
sites and media preference.
6. Service inquiries and
correspondence: Contact history; nature
of inquiry, dates and times, comments,
status, resolution, and USPS personnel
involved.
RECORD SOURCE CATEGORIES:
Customers and, for call center
operations, commercially available
PO 00000
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63913
sources of names, addresses, and
telephone numbers.
ROUTINE USES OF RECORDS MAINTAINED IN THE
SYSTEM, INCLUDING CATEGORIES OF USERS AND
PURPOSES OF SUCH USES:
Standard routine uses 1. through 7.,
10., and 11. apply.
POLICIES AND PRACTICES FOR STORAGE OF
RECORDS:
Automated databases, computer
storage media, and paper.
POLICIES AND PRACTICES FOR RETRIEVAL OF
RECORDS:
By customer name, customer ID(s),
mail or email address, phone number,
customer account number, case number,
article number, pickup number, and last
four digits of SSN, ZIP Code, or other
customer identifier.
POLICIES AND PRACTICES FOR RETENTION AND
DISPOSAL OF RECORDS:
1. Customer care records for usps.com
products are retained 90 days.
2. Records related to 1–800–ASK–
USPS, Delivery Confirmation service,
Special Services, and international call
centers are retained 1 year.
3. Customer complaint letters are
retained 6 months and automated
complaint records are retained 3 years.
4. Business Service Network records
are retained 5 years.
5. Records related to Operation Santa,
Letters to Santa, or similar programs are
retained 6 months after the new
calendar year.
6. Other records are retained 2 years
after resolution of the inquiry.
Records existing on paper are
destroyed by burning, pulping, or
shredding. Records existing on
computer storage media are destroyed
according to the applicable USPS media
sanitization practice.
ADMINISTRATIVE, TECHNICAL, AND PHYSICAL
SAFEGUARDS:
Paper records, computers, and
computer storage media are located in
controlled-access areas under
supervision of program personnel.
Access to these areas is limited to
authorized personnel, who must be
identified with a badge. Access to
records is limited to individuals whose
official duties require such access.
Contractors and licensees are subject to
contract controls and unannounced onsite audits and inspections.
Computers are protected by
mechanical locks, card key systems, or
other physical access control methods.
The use of computer systems is
regulated with installed security
software, computer logon
identifications, and operating system
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Federal Register / Vol. 83, No. 238 / Wednesday, December 12, 2018 / Notices
controls including access controls,
terminal and transaction logging, and
file management software. Online data
transmissions are protected by
encryption.
RECORD ACCESS PROCEDURES:
Requests for access must be made in
accordance with the Notification
Procedure above and USPS Privacy Act
regulations regarding access to records
and verification of identity under 39
CFR 266.6.
CONTESTING RECORD PROCEDURES:
See Notification Procedure below and
Record Access Procedures above.
NOTIFICATION PROCEDURE:
Customers wanting to know if
information about them is maintained in
this system of records must address
inquiries to the system manager in
writing. Inquiries should include name,
address, and other identifying
information.
EXEMPTIONS PROMULGATED FOR THE SYSTEM:
None.
HISTORY:
June 27, 2012, 77 FR 38342; April 29,
2005, 70 FR 22516.
Ruth Stevenson,
Attorney, Federal Compliance.
[FR Doc. 2018–26868 Filed 12–11–18; 8:45 am]
BILLING CODE 7710–12–P
RAILROAD RETIREMENT BOARD
2019 Railroad Experience Rating
Proclamations, Monthly Compensation
Base and Other Determinations
Railroad Retirement Board.
Notice.
AGENCY:
ACTION:
As required by the Railroad
Unemployment Insurance Act (Act), the
Railroad Retirement Board (RRB) hereby
publishes its notice for calendar year
2019 of account balances, factors used
in calculating experience-based
employer contribution rates,
computation of amounts related to the
monthly compensation base, and the
maximum daily benefit rate for days of
unemployment or sickness.
DATES: The balance in notice (1) and the
determinations made in notices (3)
through (7) are based on data as of June
30, 2018. The balance in notice (2) is
based on data as of September 30, 2018.
The determinations made in notices (5)
through (7) apply to the calculation,
under section 8(a)(1)(C) of the Act, of
employer contribution rates for 2019.
The determinations made in notices (8)
amozie on DSK3GDR082PROD with NOTICES1
SUMMARY:
VerDate Sep<11>2014
18:39 Dec 11, 2018
Jkt 247001
through (11) are effective January 1,
2019. The determination made in notice
(12) is effective for registration periods
beginning after June 30, 2019.
ADDRESSES: Secretary to the Board,
Railroad Retirement Board, 844 N Rush
Street, Chicago, Illinois 60611–1275.
FOR FURTHER INFORMATION CONTACT:
Michael J. Rizzo, Bureau of the Actuary
and Research, Railroad Retirement
Board, 844 N Rush Street, Chicago,
Illinois 60611–1275, telephone (312)
751–4771.
SUPPLEMENTARY INFORMATION: The RRB
is required by section 8(c)(1) of the
Railroad Unemployment Insurance Act
(Act) (45 U.S.C. 358(c)(1)) as amended
by Public Law 100–647, to proclaim by
October 15 of each year certain systemwide factors used in calculating
experience-based employer contribution
rates for the following year. The RRB is
further required by section 8(c)(2) of the
Act (45 U.S.C. 358(c)(2)) to publish the
amounts so determined and proclaimed.
The RRB is required by section 12(r)(3)
of the Act (45 U.S.C. 362(r)(3)) to
publish by December 11, 2018, the
computation of the calendar year 2019
monthly compensation base (section 1(i)
of the Act) and amounts described in
sections 1(k), 2(c), 3 and 4(a–2)(i)(A) of
the Act which are related to changes in
the monthly compensation base. Also,
the RRB is required to publish, by June
11, 2019, the maximum daily benefit
rate under section 2(a)(3) of the Act for
days of unemployment and days of
sickness in registration periods
beginning after June 30, 2019.
Pursuant to section 8(c)(2) and section
12(r)(3) of the Railroad Unemployment
Insurance Act (Act) (45 U.S.C. 358(c)(2)
and 45 U.S.C. 362(r)(3), respectively),
the Board gives notice of the following:
1. The balance to the credit of the
Railroad Unemployment Insurance
(RUI) Account, as of June 30, 2018, is
$118,064,725.00;
2. The September 30, 2018, balance of
any new loans to the RUI Account,
including accrued interest, is zero;
3. The system compensation base is
$4,148,935,149.55 as of June 30, 2018;
4. The cumulative system unallocated
charge balance is ($433,831,623.64) as of
June 30, 2018;
5. The pooled credit ratio for calendar
year 2019 is zero;
6. The pooled charged ratio for
calendar year 2019 is zero;
7. The surcharge rate for calendar year
2019 is 1.5 percent;
8. The monthly compensation base
under section 1(i) of the Act is $1,605
for months in calendar year 2019;
9. The amount described in sections
1(k) and 3 of the Act as ‘‘2.5 times the
PO 00000
Frm 00090
Fmt 4703
Sfmt 4703
monthly compensation base’’ is
$4,012.50 for base year (calendar year)
2019;
10. The amount described in section
4(a–2)(i)(A) of the Act as ‘‘2.5 times the
monthly compensation base’’ is
$4,012.50 with respect to
disqualifications ending in calendar
year 2019;
11. The amount described in section
2(c) of the Act as ‘‘an amount that bears
the same ratio to $775 as the monthly
compensation base for that year as
computed under section 1(i) of this Act
bears to $600’’ is $2,073 for months in
calendar year 2019;
12. The maximum daily benefit rate
under section 2(a)(3) of the Act is $78
with respect to days of unemployment
and days of sickness in registration
periods beginning after June 30, 2019.
Surcharge Rate
A surcharge is added in the
calculation of each employer’s
contribution rate, subject to the
applicable maximum rate, for a calendar
year whenever the balance to the credit
of the RUI Account on the preceding
June 30 is less than the greater of $100
million or the amount that bears the
same ratio to $100 million as the system
compensation base for that June 30
bears to the system compensation base
as of June 30, 1991. If the RUI Account
balance is less than $100 million (as
indexed), but at least $50 million (as
indexed), the surcharge will be 1.5
percent. If the RUI Account balance is
less than $50 million (as indexed), but
greater than zero, the surcharge will be
2.5 percent. The maximum surcharge of
3.5 percent applies if the RUI Account
balance is less than zero.
The ratio of the June 30, 2018 system
compensation base of $4,148,935,149.55
to the June 30, 1991 system
compensation base of $2,763,287,237.04
is 1.50144911. Multiplying 1.50144911
by $100 million yields $150,144,911.00.
Multiplying $50 million by 1.50144911
produces $75,072,455.50. The Account
balance on June 30, 2018, was
$118,064,725.00. Accordingly, the
surcharge rate for calendar year 2019 is
1.5 percent.
Monthly Compensation Base
For years after 1988, section 1(i) of the
Act contains a formula for determining
the monthly compensation base. Under
the prescribed formula, the monthly
compensation base increases by
approximately two-thirds of the
cumulative growth in average national
wages since 1984. The monthly
compensation base for months in
calendar year 2019 shall be equal to the
greater of (a) $600 or (b) $600 [1 + {(A
E:\FR\FM\12DEN1.SGM
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]]>Agencies
[Federal Register Volume 83, Number 238 (Wednesday, December 12, 2018)]
[Notices]
[Pages 63912-63914]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-26868]
=======================================================================
-----------------------------------------------------------------------
POSTAL SERVICE
Privacy Act of 1974; System of Records
AGENCY: Postal ServiceTM.
ACTION: Notice of a modified system of records.
-----------------------------------------------------------------------
SUMMARY: In accordance with the Privacy Act of 1974, the United States
Postal Service[supreg] (Postal Service) is revising the notice for
Privacy Act System of Records USPS 830.000, Customer Service and
Correspondence.
DATES: These revisions will become effective without further notice on
January 11, 2019 unless comments received on or before that date result
in a contrary determination.
ADDRESSES: Comments may be mailed or delivered to the Privacy and
Records Management Office, United States Postal Service, 475 L'Enfant
Plaza SW, Room 1P830, Washington, DC 20260-1101. Copies of all written
comments will be available at this address for public inspection and
photocopying between 8 a.m. and 4 p.m., Monday through Friday.
FOR FURTHER INFORMATION CONTACT: Janine Castorina, Chief Privacy and
Records Management Officer, Privacy and Records Management Office, 202-
268-3069 or [email protected].
SUPPLEMENTARY INFORMATION: This notice is in accordance with the
Privacy Act requirement that agencies publish their systems of records
in the Federal Register when there is a revision, change, or addition,
or when the agency establishes a new system of records. As detailed
below, the Postal ServiceTM has determined that USPS
830.000, Customer Service and Correspondence should be revised to
modify Purpose(s), Retention and Disposal, and System Manager(s) and
Address. These changes are being made to:
a. Support the new Address Matching Database, which will be used to
identify, prevent and mitigate fraudulent activity within the Change of
Address and Hold Mail processes.
b. Support the Operation Santa program, a long-standing program
that collects the thousands of letters to Santa the USPS receives each
year and allows customers to collect and fulfill gift requests for
underprivileged children.
The new Address Matching Database is being implemented to identify,
prevent and mitigate fraudulent activity within the Change of Address
and Hold Mail processes. Postal Service is establishing a dataflow
between existing customer systems and the Address Matching Database.
This dataflow will allow the Address Matching Database to: Confirm if
there is an address match when a new Hold Mail request is submitted;
confirm the presence of a Change of Address request when a Hold Mail
request is submitted during a 30
[[Page 63913]]
day time frame; and confirm the presence of a Hold Mail request when a
Change of Address request is submitted during a 30 day time frame. The
Address Matching Database will also send confirmation notifications to
customers who submit a Hold Mail request.
Operation Santa is a long-standing program that collects the
thousands of letters to Santa the Postal Service receives each year and
allows customers to collect and fulfill gift requests for
underprivileged children. In 2017 USPS digitalized the program in a
Pilot test out of the Farley, NY building to continue to protect
children's PII while allowing more letters to be adopted. In 2018 the
Pilot program will be expanded to 7 markets while performing a volume
test in hopes of expanding the program nationally in the coming years.
The Letters from Santa program also adds to the excitement of Christmas
and is ideal for interesting youngsters in letter writing, stamps and
penmanship.
Pursuant to 5 U.S.C. 552a(e)(11), interested persons are invited to
submit written data, views, or arguments on this proposal. A report of
the proposed revisions has been sent to Congress and to the Office of
Management and Budget for their evaluations. The Postal Service does
not expect these amended systems of records to have any adverse effect
on individual privacy rights. The notice for USPS 830.000, Customer
Service and Correspondence, provided below in its entirety, is as
follows:
SYSTEM NAME AND NUMBER:
USPS 830.000, Customer Service and Correspondence.
SYSTEM CLASSIFICATION:
None.
SYSTEM LOCATION:
USPS Consumer and Industry Affairs, Headquarters; Integrated
Business Solutions Services Centers; the National Customer Support
Center (NCSC); districts, Post Offices, contractor sites; and detached
mailing units at customer sites.
SYSTEM MANAGER(S):
Chief Customer and Marketing Officer and Executive Vice President,
United States Postal Service, 475 L'Enfant Plaza SW, Washington, DC
20260-5005; (202) 268-7536.
AUTHORITY FOR MAINTENANCE OF THE SYSTEM:
39 U.S.C. 401, 403, and 404.
PURPOSE(S) OF THE SYSTEM:
1. To enable review and response services for customer inquiries
and concerns regarding USPS and its products and services.
2. To ensure that customer accounts and needs are attended to in a
timely manner.
3. To enhance the customer experience by improving the security of
Change of Address (COA) and Hold Mail processes.
4. To protect USPS customers from becoming potential victims of
mail fraud and identity theft.
5. To identify and mitigate potential fraud in the COA and Hold
Mail processes.
6. To verify a customer's identity when applying for COA and Hold
Mail services.
7. To support (or facilitate) the administration of Operation
Santa, Letters to Santa, or similar programs.
CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM:
This system contains records relating to customers who contact
customer service by online and offline channels. This includes
customers making inquiries via email, 1-800-ASK-USPS, other toll-free
contact centers, or the Business Service Network (BSN), as well as
customers with product-specific service or support issues.
CATEGORIES OF RECORDS IN THE SYSTEM:
1. Customer information: Customer and key contact name, mail and
email address, phone and/or fax number; customer ID(s); title, role,
and employment status; company name, location, type and URL; vendor
and/or contractor information.
2. Identity verification information: Last four digits of Social
Security Number (SSN), username and/or password, D-U-N-S Number, mailer
ID number, publisher ID number, security level and clearances, and
business customer number.
3. Product and/or service use information: Product and/or service
type, product numbers, technology specifications, quantity ordered,
logon and product use dates and times, case number, pickup number,
article number, and ticket number.
4. Payment information: Credit and/or debit card number, type, and
expiration date; billing information; checks, money orders, or other
payment method.
5. Customer preferences: Drop ship sites and media preference.
6. Service inquiries and correspondence: Contact history; nature of
inquiry, dates and times, comments, status, resolution, and USPS
personnel involved.
RECORD SOURCE CATEGORIES:
Customers and, for call center operations, commercially available
sources of names, addresses, and telephone numbers.
ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES
OF USERS AND PURPOSES OF SUCH USES:
Standard routine uses 1. through 7., 10., and 11. apply.
POLICIES AND PRACTICES FOR STORAGE OF RECORDS:
Automated databases, computer storage media, and paper.
POLICIES AND PRACTICES FOR RETRIEVAL OF RECORDS:
By customer name, customer ID(s), mail or email address, phone
number, customer account number, case number, article number, pickup
number, and last four digits of SSN, ZIP Code, or other customer
identifier.
POLICIES AND PRACTICES FOR RETENTION AND DISPOSAL OF RECORDS:
1. Customer care records for usps.com products are retained 90
days.
2. Records related to 1-800-ASK-USPS, Delivery Confirmation
service, Special Services, and international call centers are retained
1 year.
3. Customer complaint letters are retained 6 months and automated
complaint records are retained 3 years.
4. Business Service Network records are retained 5 years.
5. Records related to Operation Santa, Letters to Santa, or similar
programs are retained 6 months after the new calendar year.
6. Other records are retained 2 years after resolution of the
inquiry.
Records existing on paper are destroyed by burning, pulping, or
shredding. Records existing on computer storage media are destroyed
according to the applicable USPS media sanitization practice.
ADMINISTRATIVE, TECHNICAL, AND PHYSICAL SAFEGUARDS:
Paper records, computers, and computer storage media are located in
controlled-access areas under supervision of program personnel. Access
to these areas is limited to authorized personnel, who must be
identified with a badge. Access to records is limited to individuals
whose official duties require such access. Contractors and licensees
are subject to contract controls and unannounced on-site audits and
inspections.
Computers are protected by mechanical locks, card key systems, or
other physical access control methods. The use of computer systems is
regulated with installed security software, computer logon
identifications, and operating system
[[Page 63914]]
controls including access controls, terminal and transaction logging,
and file management software. Online data transmissions are protected
by encryption.
RECORD ACCESS PROCEDURES:
Requests for access must be made in accordance with the
Notification Procedure above and USPS Privacy Act regulations regarding
access to records and verification of identity under 39 CFR 266.6.
CONTESTING RECORD PROCEDURES:
See Notification Procedure below and Record Access Procedures
above.
NOTIFICATION PROCEDURE:
Customers wanting to know if information about them is maintained
in this system of records must address inquiries to the system manager
in writing. Inquiries should include name, address, and other
identifying information.
EXEMPTIONS PROMULGATED FOR THE SYSTEM:
None.
HISTORY:
June 27, 2012, 77 FR 38342; April 29, 2005, 70 FR 22516.
Ruth Stevenson,
Attorney, Federal Compliance.
[FR Doc. 2018-26868 Filed 12-11-18; 8:45 am]
BILLING CODE 7710-12-P
