Privacy Act of 1974: Systems of Records, 40572-40575 [2018-17517]

Download as PDF 40572 Federal Register / Vol. 83, No. 158 / Wednesday, August 15, 2018 / Notices support (i) utility-wide financial sustainability and cost recovery, (ii) utility cost savings and cost containment for operation in the ger areas, (iii) improved utility operational efficiency, (iv) environmental sustainability, industrial pre-treatment, and pollution control, and (v) public communications, stakeholder engagement, and behavior change demand for water well beyond the end of the Compact. interventions. This activity will help to ensure that the benefits of the Compact reach all citizens of Ulaanbaatar and are sustained over the long term. MCC estimates that the Water Supply Project will add 64 million cubic meters to Ulaanbaatar’s long-term supply of water, an 83 percent increase in total supply. MCC estimates this volume to be sufficient to meet the city’s growing Compact Budget Table I presents the Compact budget and sets forth both the MCC funding by Compact components and the Government’s expected $111.76 million in a country contribution toward the objectives of the Compact. TABLE I—MONGOLIA COMPACT BUDGET [In US$ millions] Program funding under section 605 Compact development funding under section 609(g) 1. Water Supply Project 1.1 Downstream Wells Activity ............................................................................................ 1.2 Wastewater Recycling Activity ...................................................................................... 1.3 Water Sector Sustainability Activity ...................................................................................... $223.50 40.95 17.04 $16.00 2.25 2.96 $239.50 43.20 20.00 Subtotal ......................................................................................................................... 2. Monitoring and Evaluation ....................................................................................................... 3. Program Administration and Oversight ................................................................................... 281.49 10.33 30.12 21.21 0.03 6.82 302.70 10.36 36.94 MCC Funding ......................................................................................................... 321.94 28.06 350.00 MCC funding by compact components federal agencies publish in the Federal Register a notice of the existence and Total MCC Funding .............. $350.00 character of records it maintains that are Government of Mongolia retrieved by an individual identifier. Contribution ....................... 111.76 This is a republication after full review by OMB. Total Compact ............... 461.76 DATES: Submit comments on or before September 14, 2018. This action will be [FR Doc. 2018–17574 Filed 8–14–18; 8:45 am] effective without further notice on BILLING CODE 9211–03–P September 14, 2018 unless comments are received that would result in a contrary determination. NATIONAL CREDIT UNION ADDRESSES: You may submit comments ADMINISTRATION by any of the following methods, but please send comments by one method Privacy Act of 1974: Systems of only: Records • Federal eRulemaking Portal: http:// AGENCY: National Credit Union www.regulations.gov. Follow the Administration (NCUA). instructions for submitting comments. ACTION: Notice of a modified system of • NCUA Website: http://www.ncua. gov/RegulationsOpinionsLaws/ records; notice of modified standard proposed_regs/proposed_regs.html. routine uses. Follow the instructions for submitting SUMMARY: Pursuant to the Privacy Act of comments. 1974, the National Credit Union • Email: Address to regcomments@ Administration (NCUA) proposes the ncua.gov. Include ‘‘[Your name]— following changes to: Reflect changes in Comments on NCUA Consumer information access and retrieval, and Complaints Against Federal Credit change the name of the office system Unions SORN’’ in the email subject line. owner for an existing system of records, • Fax: (703) 518–6319. Use the Consumer Complaints Against Federal subject line described above for email. Credit Unions, NCUA–12; revise the • Mail: Address to Gerard Poliquin, authorities to reflect specific Secretary of the Board, National Credit programmatic authority for collecting, Union Administration, 1775 Duke maintaining, using, and disseminating Street, Alexandria, Virginia 22314– the information; and add a routine use 3428. • Hand Delivery/Courier: Same as to all NCUA Systems of Records as part mail address. of our Standard Routine Uses. These actions are necessary to meet the FOR FURTHER INFORMATION CONTACT: requirements of the Privacy Act that Morgan M. Rogers, Division of daltland on DSKBBV9HB2PROD with NOTICES Total compact funding VerDate Sep<11>2014 18:28 Aug 14, 2018 Amount Jkt 244001 PO 00000 Frm 00074 Fmt 4703 Sfmt 4703 Total MCC funding Consumer Affairs Director, or Matthew J. Biliouris, Director, Office of Consumer Financial Protection, Consumer Assistance, the National Credit Union Administration, 1775 Duke Street, Alexandria, Virginia 22314 (Regarding the NCUA–12, Consumer Complaints Against Federal Credit Unions System), or Rena Kim, Privacy Attorney, or Linda Dent, Senior Agency Official for Privacy, Office of General Counsel, the National Credit Union Administration, 1775 Duke Street, Alexandria, Virginia 22314, or telephone: (703) 518–6540. SUPPLEMENTARY INFORMATION: (1) NCUA is Proposing To Update NCUA–12, Consumer Complaints Against Federal Credit Unions. The NCUA–12 Consumer Complaints Against Federal Credit Unions System is being updated to reflect a change in the manner in which records are accessed and retrieved by examination personnel. The NCUA–12 system of records collects and maintains consumer complaints against federal credit unions received and processed by the NCUA Consumer Assistance Center. The change in access will improve the effectiveness and efficiency when examiners conduct the required preexam planning review of consumer complaints. Examiners may securely view consumer complaints, credit union responses, supporting documentation about complaints, and consumer protection violations concerning the credit unions in their assigned region. The update includes a change to the office system owner’s name resulting E:\FR\FM\15AUN1.SGM 15AUN1 Federal Register / Vol. 83, No. 158 / Wednesday, August 15, 2018 / Notices from a reorganization. The Consumer Assistance Center is a component within NCUA’s previous Office of Consumer Financial Protection and Access, now reorganized and renamed the Office of Consumer Financial Protection (OCFP). (2) NCUA is Proposing To Revise the Authorities for Maintenance of the System To Reflect Specific Programmatic Authority for Collecting, Maintaining, Using, and Disseminating the Information. We are revising the authorities to reflect specific programmatic authority for collecting, maintaining, using, and disseminating the information. (3) NCUA is Proposing To Add One Routine Use to Our Standard Routine Uses. This additional routine use will facilitate the sharing of NCUA’s information with another agency in its efforts to respond to a breach. It will ensure that NCUA meets the requirements of OMB M–17–12 ‘‘Preparing for and Responding to a Breach of Personally Identifiable Information.’’ In addition to the substantive updates described above, the NCUA has modified the format of NCUA–12 to align with the guidance set forth in OMB Circular A–108. NCUA–12 and all of NCUA’s Standard Routine Uses are published in full below. For convenience, modified language is identified in italics. All of the NCUA’s SORNs are available at www.ncua.gov. PURPOSE(S) OF THE SYSTEM: By the National Credit Union Administration Board on August 9, 2018. Gerard Poliquin, Secretary of the Board. RECORD SOURCE CATEGORIES: SYSTEM NAME AND NUMBER Consumer Complaints Against Federal Credit Unions—NCUA–12. SECURITY CLASSIFICATION: None. SYSTEM LOCATION: NCUA Consumer Assistance Center, Office of Consumer Financial Protection, National Credit Union Administration, 1775 Duke Street, Alexandria, VA 22314–3428. Third party service provider, Salesforce.com, Inc. The Landmark at One Market, Suite 300, San Francisco, CA 94105. daltland on DSKBBV9HB2PROD with NOTICES SYSTEM MANAGER(S): Division of Consumer Affairs Director, Office of Consumer Financial Protection, National Credit Union Administration, 1775 Duke Street, Alexandria, Virginia 22314–3428. AUTHORITY FOR MAINTENANCE OF THE SYSTEM: 12 U.S.C. 1752a, 12 U.S.C. 1766, 12 U.S.C. 1784(a), and 12 U.S.C. 1789. VerDate Sep<11>2014 18:28 Aug 14, 2018 Jkt 244001 The system supports the NCUA’s supervisory oversight and enforcement responsibilities to intake and respond to consumer inquiries, complaints and other communications from the general public, credit unions and other state and federal government banking and law enforcement agencies regarding federal consumer financial protection laws, regulations and credit union activity. CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM: Individuals who are members of the public that contact the NCUA’s Consumer Assistance Center by telephone, written correspondence and web search, including both general inquiries and complaints concerning federal financial consumer protection matters within credit unions. CATEGORIES OF RECORDS IN THE SYSTEM: This system contains correspondence and records of other communications between the NCUA and the individual submitting a complaint or making an inquiry, including copies of supporting documents and contact information supplied by the individual. This system may also contain regulatory and supervisory communications between the NCUA and the NCUA-insured credit union in question and/or intra-agency or inter-agency memoranda or correspondence relevant to the complaint or inquiry. Information is provided by the individual complainant, and his or her representative such as, a member of Congress or an attorney. Information is also provided by federal credit union officials and employees. Information is provided by the individual to whom the record pertains, internal agency records, and investigative and other record material compiled in the course of an investigation, or furnished by other state and federal financial regulatory and law enforcement government agencies. ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES OF USERS AND THE PURPOSES OF SUCH USES: The NCUA’s Consumer Assistance Center uses these records to document the submission of and responses to consumer inquiries, complaints and other communications from the general public regarding federal consumer financial protection laws, regulations and credit union activity. In addition to those disclosures generally permitted under 5 U.S.C. 552a(b) of the Privacy Act, all or a portion of the records or information contained in this system may be PO 00000 Frm 00075 Fmt 4703 Sfmt 4703 40573 disclosed outside the NCUA as a routine use as follows: (1) Information may be disclosed to officials of federal credit unions and other persons mentioned in a complaint or identified during an investigation. (2) Disclosures may be made to the Federal Reserve Board, other federal financial regulatory agencies, the Federal Financial Institutions Examination Council, the White House Office of Consumer Affairs, and the Congress, or any of its authorized committees in fulfilling reporting requirements or assessing implementation of applicable laws and regulations. (Such disclosures will be made in a non-identifiable manner when feasible and appropriate.) (3) Referrals may also be made to other federal and nonfederal supervisory or regulatory authorities when the subject matter is a complaint or inquiry which is more properly within such agency’s jurisdiction. (4) NCUA’s Standard Routine Uses apply to this system of records. POLICIES AND PRACTICES FOR STORAGE OF RECORDS: Records are stored electronically and physically. POLICIES AND PRACTICES FOR RETRIEVABILITY OF RECORDS: Records are retrieved by individual identifiers such as individual complainant’s name. POLICIES AND PRACTICES FOR RETENTION AND DISPOSAL OF RECORDS: All records, including audio records, are retained in a secure and encrypted cloud-based storage system for a period of seven years consistent with the National Archives and Records Administration records retention schedule. ADMINISTRATIVE, TECHNICAL AND PHYSICAL SAFEGUARDS: Information in the system is safeguarded in accordance with the applicable laws, rules and policies governing the operation of federal information systems. RECORD ACCESS PROCEDURES: Individuals wishing access to their records should submit a written request to the Senior Agency Official for Privacy, NCUA, 1775 Duke Street, Alexandria, VA 22314, and provide the following information: 1. Full name. 2. Any available information regarding the type of record involved. 3. The address to which the record information should be sent. 4. You must sign your request. E:\FR\FM\15AUN1.SGM 15AUN1 40574 Federal Register / Vol. 83, No. 158 / Wednesday, August 15, 2018 / Notices Attorneys or other persons acting on behalf of an individual must provide written authorization from that individual for the representative to act on their behalf. Individuals requesting access must also comply with NCUA’s Privacy Act regulations regarding verification of identity and access to records (12 CFR 792.55). CONTESTING RECORD PROCEDURES: Individuals wishing to request an amendment to their records should submit a written request to the Senior Agency Official for Privacy, NCUA, 1775 Duke Street, Alexandria, VA 22314, and provide the following information: 1. Full name. 2. Any available information regarding the type of record involved. 3. A statement specifying the changes to be made in the records and the justification therefore. 4. The address to which the response should be sent. 5. You must sign your request. Attorneys or other persons acting on behalf of an individual must provide written authorization from that individual for the representative to act on their behalf. NOTIFICATION PROCEDURES: Individuals wishing to learn whether this system of records contains information about them should submit a written request to the Senior Agency Official for Privacy, NCUA, 1775 Duke Street, Alexandria, VA 22314, and provide the following information: 1. Full name. 2. Any available information regarding the type of record involved. 3. The address to which the record information should be sent. 4. You must sign your request. Attorneys or other persons acting on behalf of an individual must provide written authorization from that individual for the representative to act on their behalf. Individuals requesting access must also comply with NCUA’s Privacy Act regulations regarding verification of identity and access to records (12 CFR 792.55). daltland on DSKBBV9HB2PROD with NOTICES HISTORY: This system of records notice was originally published in 65 FR 3486 (January 21, 2000). It was republished (but not substantively changed in 75 FR 41539 (July 16, 2010), and 71 FR 77807 (December 27, 2006). NCUA’S STANDARD ROUTINE USES: 1. If a record in a system of records indicates a violation or potential violation of civil or criminal law or a VerDate Sep<11>2014 18:28 Aug 14, 2018 Jkt 244001 regulation, and whether arising by general statute or particular program statute, or by regulation, rule, or order, the relevant records in the system or records may be disclosed as a routine use to the appropriate agency, whether federal, state, local, or foreign, charged with the responsibility of investigating or prosecuting such violation or charged with enforcing or implementing the statute, rule, regulation, or order issued pursuant thereto. 2. A record from a system of records may be disclosed as a routine use to a federal, state, or local agency which maintains civil, criminal, or other relevant enforcement information or other pertinent information, such as current licenses, if necessary, to obtain information relevant to an agency decision concerning the hiring or retention of an employee, the issuance of a security clearance, the letting of a contract, or the issuance of a license, grant, or other benefit. 3. A record from a system of records may be disclosed as a routine use to a federal agency, in response to its request, for a matter concerning the hiring or retention of an employee, the issuance of a security clearance, the reporting of an investigation of an employee, the letting of a contract, or the issuance of a license, grant, or other benefit by the requesting agency, to the extent that the information is relevant and necessary to the requesting agency’s decision in the matter. 4. A record from a system of records may be disclosed as a routine use to an authorized appeal grievance examiner, formal complaints examiner, equal employment opportunity investigator, arbitrator or other duly authorized official engaged in investigation or settlement of a grievance, complaint, or appeal filed by an employee. Further, a record from any system of records may be disclosed as a routine use to the Office of Personnel Management in accordance with the agency’s responsibility for evaluation and oversight of federal personnel management. 5. A record from a system of records may be disclosed as a routine use to officers and employees of a federal agency for purposes of audit. 6. A record from a system of records may be disclosed as a routine use to a member of Congress or to a congressional staff member in response to an inquiry from the congressional office made at the request of the individual about whom the record is maintained. 7. A record from a system of records may be disclosed as a routine use to the officers and employees of the General PO 00000 Frm 00076 Fmt 4703 Sfmt 4703 Services Administration (GSA) in connection with administrative services provided to this Agency under agreement with GSA. 8. Records in a system of records may be disclosed as a routine use to the Department of Justice, when: (a) NCUA, or any of its components or employees acting in their official capacities, is a party to litigation; or (b) Any employee of NCUA in his or her individual capacity is a party to litigation and where the Department of Justice has agreed to represent the employee; or (c) The United States is a party in litigation, where NCUA determines that litigation is likely to affect the agency or any of its components, is a party to litigation or has an interest in such litigation, and NCUA determines that use of such records is relevant and necessary to the litigation, provided, however, that in each case, NCUA determines that disclosure of the records to the Department of Justice is a use of the information contained in the records that is compatible with the purpose for which the records were collected. 9. Records in a system of records may be disclosed as a routine use in a proceeding before a court or adjudicative body before which NCUA is authorized to appear (a) when NCUA or any of its components or employees are acting in their official capacities; (b) where NCUA or any employee of NCUA in his or her individual capacity has agreed to represent the employee; or (c) where NCUA determines that litigation is likely to affect the agency or any of its components, is a party to litigation or has an interest in such litigation, and NCUA determines that use of such records is relevant and necessary to the litigation, provided, however, NCUA determines that disclosure of the records to the Department of Justice is a use of the information contained in the records that is compatible with the purpose for which the records were collected. 10. A record from a system of records may be disclosed to contractors, experts, consultants, and the agents thereof, and others performing or working on a contract, service, cooperative agreement, or other assignment for NCUA when necessary to accomplish an agency function or administer an employee benefit program. Individuals provided information under this routine use are subject to the same Privacy Act requirements and limitations on disclosure as are applicable to NCUA employees. 11. A record from a system of records may be disclosed to appropriate agencies, entities, and persons when (1) NCUA suspects or has confirmed that E:\FR\FM\15AUN1.SGM 15AUN1 Federal Register / Vol. 83, No. 158 / Wednesday, August 15, 2018 / Notices the security or confidentiality of information in the system of records has been compromised; (2) NCUA has determined that as a result of the suspected or confirmed compromise there is a risk of harm to economic or property interests, identity theft or fraud, or harm to the security or integrity of this system or other systems or programs (whether maintained by NCUA or another agency or entity) that rely upon the compromised information; and (3) the disclosure made to such agencies, entities, and persons is reasonably necessary to assist in connection with NCUA’s efforts to respond to the suspected or confirmed compromise and prevent, minimize, or remedy such harm. 12. A record from a system of records may be shared with the Office of Management and Budget (OMB) in connection with the review of private relief legislation as set forth in OMB Circular A–19 at any stage of the legislative coordination and clearance process as set forth in that circular. 13. To another Federal agency or Federal entity, when the NCUA determines that information from this system of records is reasonably necessary to assist the recipient agency or entity in (1) responding to a suspected or confirmed breach or (2) preventing, minimizing, or remedying the risk of harm to individuals, the recipient agency or entity (including its information systems, programs, and operations), the Federal Government, or national security, resulting from a suspected or confirmed breach. [FR Doc. 2018–17517 Filed 8–14–18; 8:45 am] BILLING CODE 7535–01–P NATIONAL CREDIT UNION ADMINISTRATION Privacy Act of 1974; System of Records National Credit Union Administration. ACTION: Rescindment of a system of records notice. AGENCY: NCUA–5, Unofficial Personnel and Employee Development/ Correspondence Records is a system of records that covers unofficial personnel and related records maintained by NCUA staff to facilitate day-to-day administrative activities. The records are covered by OPM/GOVT–1 and OPM/ GOVT–2 and therefore, the NCUA is proposing that NCUA–5 be rescinded. The rescission will not affect business and will likewise not create any additional privacy risks for the daltland on DSKBBV9HB2PROD with NOTICES SUMMARY: VerDate Sep<11>2014 18:28 Aug 14, 2018 Jkt 244001 individuals whose information is covered by NCUA–5 (NCUA employees). Rather, the rescission will increase the NCUA’s compliance with OMB Circular A–108, Section 6, i. (December 23, 2016). DATES: There are no dates associated with this rescission because the records will continue to be maintained pursuant to OPM/GOVT–1 and OPM/GOVT–2. ADDRESSES: You may submit comments by any of the following methods, but please send comments by one method only: • Federal eRulemaking Portal: http:// www.regulations.gov. Follow the instructions for submitting comments. • NCUA Website: http://www.ncua. gov/RegulationsOpinionsLaws/ proposed_regs/proposed_regs.html. Follow the instructions for submitting comments. • Email: Address to regcomments@ ncua.gov. Include ‘‘[Your name]— Comments on NCUA Consumer Complaints Against Federal Credit Unions SORN’’ in the email subject line. • Fax: (703) 518–6319. Use the subject line described above for email. • Mail: Address to Gerard Poliquin, Secretary of the Board, National Credit Union Administration, 1775 Duke Street, Alexandria, Virginia 22314– 3428. • Hand Delivery/Courier: Same as mail address. FOR FURTHER INFORMATION CONTACT: Linda Dent, Senior Agency Official for Privacy, Office of General Counsel, the National Credit Union Administration, 1775 Duke Street, Alexandria, Virginia 22314, or telephone: (703) 518–6540. SUPPLEMENTARY INFORMATION: The NCUA is proposing to rescind NCUA– 5, Unofficial Personnel and Employee Development/Correspondence Records because the records covered by NCUA– 5 are also covered by government-wide SORNs, OPM/GOVT–1 and OPM/ GOVT–2. Following the rescission of NCUA–5, the NCUA will continue to maintain and use the records as it previously had, but will rely on the government-wide SORNs opposed to its own. A side-by-side comparison of the types of records, the purposes and the routine uses in NCUA–5 and those in OPM/GOVT–1 and OPM/GOVT–2 was conducted to ensure the proposed rescission would not orphan any Privacy Act records and was otherwise in keeping with the spirit of the Privacy Act’s notice related provisions. The NCUA’s proposal to rescind NCUA–5 is part of an effort on the NCUA’s part to increase compliance with OMB Circular A–108, Section 6, i. (December 23, 2016). PO 00000 Frm 00077 Fmt 4703 Sfmt 4703 40575 System Name and Number: NCUA–5, Unofficial Personnel and Employee Development/Correspondence Records. History: The NCUA originally published NCUA–5 on January 21, 2001 (65 FR 3486). The NCUA republished NCUA–5 on December 27, 2006 (71 FR 77807), and July 16, 2010 (75 FR 41539). Both of the publications were of full republications of the NCUA’s SORNs, neither of which included substantive changes to NCUA–5. By the National Credit Union Administration Board on August 9, 2018. Gerard Poliquin, Secretary of the Board. [FR Doc. 2018–17518 Filed 8–14–18; 8:45 am] BILLING CODE P NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES National Endowment for the Humanities Meeting of Humanities Panel National Endowment for the Humanities. ACTION: Notice of meeting. AGENCY: The National Endowment for the Humanities will hold six meetings of the Humanities Panel, a federal advisory committee, during September 2018. The purpose of the meetings is for panel review, discussion, evaluation, and recommendation of applications for financial assistance under the National Foundation on the Arts and Humanities Act of 1965. DATES: See SUPPLEMENTARY INFORMATION for meeting dates. The meetings will open at 8:30 a.m. and will adjourn by 5:00 p.m. on the dates specified below. ADDRESSES: The meetings will be held at Constitution Center at 400 7th Street SW, Washington, DC 20506, unless otherwise indicated. FOR FURTHER INFORMATION CONTACT: Elizabeth Voyatzis, Committee Management Officer, 400 7th Street SW, Room 4060, Washington, DC 20506; (202) 606–8322; evoyatzis@neh.gov. SUPPLEMENTARY INFORMATION: Pursuant to section 10(a)(2) of the Federal Advisory Committee Act (5 U.S.C. App.), notice is hereby given of the following meetings: 1. Date: September 5, 2018 This meeting will discuss applications on the topic of U.S. History, for the Digital Projects for the Public (Production) grant program, submitted to the Division of Public Programs. 2. Date: September 6, 2018 SUMMARY: E:\FR\FM\15AUN1.SGM 15AUN1

Agencies

[Federal Register Volume 83, Number 158 (Wednesday, August 15, 2018)]
[Notices]
[Pages 40572-40575]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-17517]


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NATIONAL CREDIT UNION ADMINISTRATION


Privacy Act of 1974: Systems of Records

AGENCY: National Credit Union Administration (NCUA).

ACTION: Notice of a modified system of records; notice of modified 
standard routine uses.

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SUMMARY: Pursuant to the Privacy Act of 1974, the National Credit Union 
Administration (NCUA) proposes the following changes to: Reflect 
changes in information access and retrieval, and change the name of the 
office system owner for an existing system of records, Consumer 
Complaints Against Federal Credit Unions, NCUA-12; revise the 
authorities to reflect specific programmatic authority for collecting, 
maintaining, using, and disseminating the information; and add a 
routine use to all NCUA Systems of Records as part of our Standard 
Routine Uses. These actions are necessary to meet the requirements of 
the Privacy Act that federal agencies publish in the Federal Register a 
notice of the existence and character of records it maintains that are 
retrieved by an individual identifier. This is a republication after 
full review by OMB.

DATES: Submit comments on or before September 14, 2018. This action 
will be effective without further notice on September 14, 2018 unless 
comments are received that would result in a contrary determination.

ADDRESSES: You may submit comments by any of the following methods, but 
please send comments by one method only:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
     NCUA Website: http://www.ncua.gov/RegulationsOpinionsLaws/proposed_regs/proposed_regs.html. Follow the instructions for 
submitting comments.
     Email: Address to [email protected]. Include ``[Your 
name]--Comments on NCUA Consumer Complaints Against Federal Credit 
Unions SORN'' in the email subject line.
     Fax: (703) 518-6319. Use the subject line described above 
for email.
     Mail: Address to Gerard Poliquin, Secretary of the Board, 
National Credit Union Administration, 1775 Duke Street, Alexandria, 
Virginia 22314-3428.
     Hand Delivery/Courier: Same as mail address.

FOR FURTHER INFORMATION CONTACT: Morgan M. Rogers, Division of Consumer 
Affairs Director, or Matthew J. Biliouris, Director, Office of Consumer 
Financial Protection, Consumer Assistance, the National Credit Union 
Administration, 1775 Duke Street, Alexandria, Virginia 22314 (Regarding 
the NCUA-12, Consumer Complaints Against Federal Credit Unions System), 
or Rena Kim, Privacy Attorney, or Linda Dent, Senior Agency Official 
for Privacy, Office of General Counsel, the National Credit Union 
Administration, 1775 Duke Street, Alexandria, Virginia 22314, or 
telephone: (703) 518-6540.

SUPPLEMENTARY INFORMATION: 
    (1) NCUA is Proposing To Update NCUA-12, Consumer Complaints 
Against Federal Credit Unions. The NCUA-12 Consumer Complaints Against 
Federal Credit Unions System is being updated to reflect a change in 
the manner in which records are accessed and retrieved by examination 
personnel. The NCUA-12 system of records collects and maintains 
consumer complaints against federal credit unions received and 
processed by the NCUA Consumer Assistance Center. The change in access 
will improve the effectiveness and efficiency when examiners conduct 
the required pre-exam planning review of consumer complaints. Examiners 
may securely view consumer complaints, credit union responses, 
supporting documentation about complaints, and consumer protection 
violations concerning the credit unions in their assigned region. The 
update includes a change to the office system owner's name resulting

[[Page 40573]]

from a reorganization. The Consumer Assistance Center is a component 
within NCUA's previous Office of Consumer Financial Protection and 
Access, now reorganized and renamed the Office of Consumer Financial 
Protection (OCFP).
    (2) NCUA is Proposing To Revise the Authorities for Maintenance of 
the System To Reflect Specific Programmatic Authority for Collecting, 
Maintaining, Using, and Disseminating the Information. We are revising 
the authorities to reflect specific programmatic authority for 
collecting, maintaining, using, and disseminating the information.
    (3) NCUA is Proposing To Add One Routine Use to Our Standard 
Routine Uses. This additional routine use will facilitate the sharing 
of NCUA's information with another agency in its efforts to respond to 
a breach. It will ensure that NCUA meets the requirements of OMB M-17-
12 ``Preparing for and Responding to a Breach of Personally 
Identifiable Information.''
    In addition to the substantive updates described above, the NCUA 
has modified the format of NCUA-12 to align with the guidance set forth 
in OMB Circular A-108. NCUA-12 and all of NCUA's Standard Routine Uses 
are published in full below. For convenience, modified language is 
identified in italics. All of the NCUA's SORNs are available at 
www.ncua.gov.

    By the National Credit Union Administration Board on August 9, 
2018.
Gerard Poliquin,
Secretary of the Board.
SYSTEM NAME AND NUMBER
    Consumer Complaints Against Federal Credit Unions--NCUA-12.

SECURITY CLASSIFICATION:
    None.

SYSTEM LOCATION:
    NCUA Consumer Assistance Center, Office of Consumer Financial 
Protection, National Credit Union Administration, 1775 Duke Street, 
Alexandria, VA 22314-3428. Third party service provider, 
Salesforce.com, Inc. The Landmark at One Market, Suite 300, San 
Francisco, CA 94105.

SYSTEM MANAGER(S):
    Division of Consumer Affairs Director, Office of Consumer Financial 
Protection, National Credit Union Administration, 1775 Duke Street, 
Alexandria, Virginia 22314-3428.

AUTHORITY FOR MAINTENANCE OF THE SYSTEM:
    12 U.S.C. 1752a, 12 U.S.C. 1766, 12 U.S.C. 1784(a), and 12 U.S.C. 
1789.

PURPOSE(S) OF THE SYSTEM:
    The system supports the NCUA's supervisory oversight and 
enforcement responsibilities to intake and respond to consumer 
inquiries, complaints and other communications from the general public, 
credit unions and other state and federal government banking and law 
enforcement agencies regarding federal consumer financial protection 
laws, regulations and credit union activity.

CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM:
    Individuals who are members of the public that contact the NCUA's 
Consumer Assistance Center by telephone, written correspondence and web 
search, including both general inquiries and complaints concerning 
federal financial consumer protection matters within credit unions.

CATEGORIES OF RECORDS IN THE SYSTEM:
    This system contains correspondence and records of other 
communications between the NCUA and the individual submitting a 
complaint or making an inquiry, including copies of supporting 
documents and contact information supplied by the individual. This 
system may also contain regulatory and supervisory communications 
between the NCUA and the NCUA-insured credit union in question and/or 
intra-agency or inter-agency memoranda or correspondence relevant to 
the complaint or inquiry.

RECORD SOURCE CATEGORIES:
    Information is provided by the individual complainant, and his or 
her representative such as, a member of Congress or an attorney. 
Information is also provided by federal credit union officials and 
employees. Information is provided by the individual to whom the record 
pertains, internal agency records, and investigative and other record 
material compiled in the course of an investigation, or furnished by 
other state and federal financial regulatory and law enforcement 
government agencies.

ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES 
OF USERS AND THE PURPOSES OF SUCH USES:
    The NCUA's Consumer Assistance Center uses these records to 
document the submission of and responses to consumer inquiries, 
complaints and other communications from the general public regarding 
federal consumer financial protection laws, regulations and credit 
union activity.
    In addition to those disclosures generally permitted under 5 U.S.C. 
552a(b) of the Privacy Act, all or a portion of the records or 
information contained in this system may be disclosed outside the NCUA 
as a routine use as follows:
    (1) Information may be disclosed to officials of federal credit 
unions and other persons mentioned in a complaint or identified during 
an investigation.
    (2) Disclosures may be made to the Federal Reserve Board, other 
federal financial regulatory agencies, the Federal Financial 
Institutions Examination Council, the White House Office of Consumer 
Affairs, and the Congress, or any of its authorized committees in 
fulfilling reporting requirements or assessing implementation of 
applicable laws and regulations. (Such disclosures will be made in a 
non-identifiable manner when feasible and appropriate.)
    (3) Referrals may also be made to other federal and nonfederal 
supervisory or regulatory authorities when the subject matter is a 
complaint or inquiry which is more properly within such agency's 
jurisdiction.
    (4) NCUA's Standard Routine Uses apply to this system of records.

POLICIES AND PRACTICES FOR STORAGE OF RECORDS:
    Records are stored electronically and physically.

POLICIES AND PRACTICES FOR RETRIEVABILITY OF RECORDS:
    Records are retrieved by individual identifiers such as individual 
complainant's name.

POLICIES AND PRACTICES FOR RETENTION AND DISPOSAL OF RECORDS:
    All records, including audio records, are retained in a secure and 
encrypted cloud-based storage system for a period of seven years 
consistent with the National Archives and Records Administration 
records retention schedule.

ADMINISTRATIVE, TECHNICAL AND PHYSICAL SAFEGUARDS:
    Information in the system is safeguarded in accordance with the 
applicable laws, rules and policies governing the operation of federal 
information systems.

RECORD ACCESS PROCEDURES:
    Individuals wishing access to their records should submit a written 
request to the Senior Agency Official for Privacy, NCUA, 1775 Duke 
Street, Alexandria, VA 22314, and provide the following information:
    1. Full name.
    2. Any available information regarding the type of record involved.
    3. The address to which the record information should be sent.
    4. You must sign your request.

[[Page 40574]]

    Attorneys or other persons acting on behalf of an individual must 
provide written authorization from that individual for the 
representative to act on their behalf. Individuals requesting access 
must also comply with NCUA's Privacy Act regulations regarding 
verification of identity and access to records (12 CFR 792.55).

CONTESTING RECORD PROCEDURES:
    Individuals wishing to request an amendment to their records should 
submit a written request to the Senior Agency Official for Privacy, 
NCUA, 1775 Duke Street, Alexandria, VA 22314, and provide the following 
information:
    1. Full name.
    2. Any available information regarding the type of record involved.
    3. A statement specifying the changes to be made in the records and 
the justification therefore.
    4. The address to which the response should be sent.
    5. You must sign your request.
    Attorneys or other persons acting on behalf of an individual must 
provide written authorization from that individual for the 
representative to act on their behalf.

NOTIFICATION PROCEDURES:
    Individuals wishing to learn whether this system of records 
contains information about them should submit a written request to the 
Senior Agency Official for Privacy, NCUA, 1775 Duke Street, Alexandria, 
VA 22314, and provide the following information:
    1. Full name.
    2. Any available information regarding the type of record involved.
    3. The address to which the record information should be sent.
    4. You must sign your request.
    Attorneys or other persons acting on behalf of an individual must 
provide written authorization from that individual for the 
representative to act on their behalf. Individuals requesting access 
must also comply with NCUA's Privacy Act regulations regarding 
verification of identity and access to records (12 CFR 792.55).

HISTORY:
    This system of records notice was originally published in 65 FR 
3486 (January 21, 2000). It was republished (but not substantively 
changed in 75 FR 41539 (July 16, 2010), and 71 FR 77807 (December 27, 
2006).

NCUA'S STANDARD ROUTINE USES:
    1. If a record in a system of records indicates a violation or 
potential violation of civil or criminal law or a regulation, and 
whether arising by general statute or particular program statute, or by 
regulation, rule, or order, the relevant records in the system or 
records may be disclosed as a routine use to the appropriate agency, 
whether federal, state, local, or foreign, charged with the 
responsibility of investigating or prosecuting such violation or 
charged with enforcing or implementing the statute, rule, regulation, 
or order issued pursuant thereto.
    2. A record from a system of records may be disclosed as a routine 
use to a federal, state, or local agency which maintains civil, 
criminal, or other relevant enforcement information or other pertinent 
information, such as current licenses, if necessary, to obtain 
information relevant to an agency decision concerning the hiring or 
retention of an employee, the issuance of a security clearance, the 
letting of a contract, or the issuance of a license, grant, or other 
benefit.
    3. A record from a system of records may be disclosed as a routine 
use to a federal agency, in response to its request, for a matter 
concerning the hiring or retention of an employee, the issuance of a 
security clearance, the reporting of an investigation of an employee, 
the letting of a contract, or the issuance of a license, grant, or 
other benefit by the requesting agency, to the extent that the 
information is relevant and necessary to the requesting agency's 
decision in the matter.
    4. A record from a system of records may be disclosed as a routine 
use to an authorized appeal grievance examiner, formal complaints 
examiner, equal employment opportunity investigator, arbitrator or 
other duly authorized official engaged in investigation or settlement 
of a grievance, complaint, or appeal filed by an employee. Further, a 
record from any system of records may be disclosed as a routine use to 
the Office of Personnel Management in accordance with the agency's 
responsibility for evaluation and oversight of federal personnel 
management.
    5. A record from a system of records may be disclosed as a routine 
use to officers and employees of a federal agency for purposes of 
audit.
    6. A record from a system of records may be disclosed as a routine 
use to a member of Congress or to a congressional staff member in 
response to an inquiry from the congressional office made at the 
request of the individual about whom the record is maintained.
    7. A record from a system of records may be disclosed as a routine 
use to the officers and employees of the General Services 
Administration (GSA) in connection with administrative services 
provided to this Agency under agreement with GSA.
    8. Records in a system of records may be disclosed as a routine use 
to the Department of Justice, when: (a) NCUA, or any of its components 
or employees acting in their official capacities, is a party to 
litigation; or (b) Any employee of NCUA in his or her individual 
capacity is a party to litigation and where the Department of Justice 
has agreed to represent the employee; or (c) The United States is a 
party in litigation, where NCUA determines that litigation is likely to 
affect the agency or any of its components, is a party to litigation or 
has an interest in such litigation, and NCUA determines that use of 
such records is relevant and necessary to the litigation, provided, 
however, that in each case, NCUA determines that disclosure of the 
records to the Department of Justice is a use of the information 
contained in the records that is compatible with the purpose for which 
the records were collected.
    9. Records in a system of records may be disclosed as a routine use 
in a proceeding before a court or adjudicative body before which NCUA 
is authorized to appear (a) when NCUA or any of its components or 
employees are acting in their official capacities; (b) where NCUA or 
any employee of NCUA in his or her individual capacity has agreed to 
represent the employee; or (c) where NCUA determines that litigation is 
likely to affect the agency or any of its components, is a party to 
litigation or has an interest in such litigation, and NCUA determines 
that use of such records is relevant and necessary to the litigation, 
provided, however, NCUA determines that disclosure of the records to 
the Department of Justice is a use of the information contained in the 
records that is compatible with the purpose for which the records were 
collected.
    10. A record from a system of records may be disclosed to 
contractors, experts, consultants, and the agents thereof, and others 
performing or working on a contract, service, cooperative agreement, or 
other assignment for NCUA when necessary to accomplish an agency 
function or administer an employee benefit program. Individuals 
provided information under this routine use are subject to the same 
Privacy Act requirements and limitations on disclosure as are 
applicable to NCUA employees.
    11. A record from a system of records may be disclosed to 
appropriate agencies, entities, and persons when (1) NCUA suspects or 
has confirmed that

[[Page 40575]]

the security or confidentiality of information in the system of records 
has been compromised; (2) NCUA has determined that as a result of the 
suspected or confirmed compromise there is a risk of harm to economic 
or property interests, identity theft or fraud, or harm to the security 
or integrity of this system or other systems or programs (whether 
maintained by NCUA or another agency or entity) that rely upon the 
compromised information; and (3) the disclosure made to such agencies, 
entities, and persons is reasonably necessary to assist in connection 
with NCUA's efforts to respond to the suspected or confirmed compromise 
and prevent, minimize, or remedy such harm.
    12. A record from a system of records may be shared with the Office 
of Management and Budget (OMB) in connection with the review of private 
relief legislation as set forth in OMB Circular A-19 at any stage of 
the legislative coordination and clearance process as set forth in that 
circular.
    13. To another Federal agency or Federal entity, when the NCUA 
determines that information from this system of records is reasonably 
necessary to assist the recipient agency or entity in (1) responding to 
a suspected or confirmed breach or (2) preventing, minimizing, or 
remedying the risk of harm to individuals, the recipient agency or 
entity (including its information systems, programs, and operations), 
the Federal Government, or national security, resulting from a 
suspected or confirmed breach.

[FR Doc. 2018-17517 Filed 8-14-18; 8:45 am]
 BILLING CODE 7535-01-P