Agency Information Collection Activities: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 33244 [2018-15170]

Agencies

• DEPARTMENT OF HOMELAND SECURITY

[Federal Register Volume 83, Number 137 (Tuesday, July 17, 2018)]
[Notices]
[Page 33244]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-15170]


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DEPARTMENT OF HOMELAND SECURITY


Agency Information Collection Activities: Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery

AGENCY: Department of Homeland Security (DHS).

ACTION: 30-Day notice and request for comments; extension without 
change of a currently approved collection, 1601-0014.

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SUMMARY: DHS will submit the following Information Collection Request 
(ICR) to the Office of Management and Budget (OMB) for review and 
clearance in accordance with the Paperwork Reduction Act of 1995. The 
information collection activity will garner qualitative customer and 
stakeholder feedback in an efficient, timely manner, in accordance with 
the Administration's commitment to improving service delivery. DHS 
previously published this ICR in the Federal Register on Wednesday, 
April 4, 2018 for a 60-day public comment period. No comments were 
received by DHS. The purpose of this notice is to allow an additional 
30 days for public comments.

DATES: Comments are encouraged and will be accepted until August 16, 
2018. This process is conducted in accordance with 5 CFR 1320.1.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, OMB. Comments should be addressed to OMB Desk 
Officer, DHS and sent via electronic mail to 
[email protected].

SUPPLEMENTARY INFORMATION: The information collection activity will 
garner qualitative customer and stakeholder feedback in an efficient, 
timely manner, in accordance with the Administration's commitment to 
improving service delivery. By qualitative feedback we mean information 
that provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management. Feedback collected under this generic clearance 
will provide useful information, but it will not yield data that can be 
generalized to the overall population. This type of generic clearance 
for qualitative information will not be used for quantitative 
information collections that are designed to yield reliably actionable 
results, such as monitoring trends over time or documenting program 
performance. Such data uses require more rigorous designs that address: 
The target population to which generalizations will be made, the 
sampling frame, the sample design (including stratification and 
clustering), the precision requirements or power calculations that 
justify the proposed sample size, the expected response rate, methods 
for assessing potential nonresponse bias, the protocols for data 
collection, and any testing procedures that were or will be undertaken 
prior fielding the study. Depending on the degree of influence the 
results are likely to have, such collections may still be eligible for 
submission for other generic mechanisms that are designed to yield 
quantitative results.
    This is an extension of a currently approved collection, 1601-0014. 
DHS previously published this ICR in the Federal Register on Wednesday, 
April 4, 2018 at 83 FR 14484 for a 60-day public comment period, and is 
soliciting public comment for another 30 days. OMB is particularly 
interested in comments which:
    1. Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    2. Evaluate the accuracy of the agency's estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    3. Enhance the quality, utility, and clarity of the information to 
be collected; and
    4. Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submissions of responses.

Analysis

    Agency: The Department of Homeland Security.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Number: 1601-0014.
    Frequency: One per Request.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Number of Respondents: 215,100.
    Estimated Time per Respondent: 10 minutes.
    Total Burden Hours: 34,732 Hours.

    Dated: June 20, 2018.
Melissa Bruce,
Executive Director, Enterprise Business Management Office.
[FR Doc. 2018-15170 Filed 7-16-18; 8:45 am]
 BILLING CODE 9110-9B-P