Agency Information Collection Activities; Submission to the Office of Management and Budget for Review and Approval; E-Government Website Customer Satisfaction Surveys (Formerly American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys), 25041-25042 [2018-11622]
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amozie on DSK3GDR082PROD with NOTICES1
Federal Register / Vol. 83, No. 105 / Thursday, May 31, 2018 / Notices
survey without first obtaining
permission from the Federal Consulting
Group and the participating agency. In
no case shall any new system of records
containing privacy information be
developed by the Federal Consulting
Group, participating agencies, or the
contractor collecting the data. In
addition, participating Federal agencies
may only provide information used to
randomly select respondents from
among established systems of records
provided for such routine uses.
There is no other agency or
organization able to provide the
information accessible through the
surveying approach used in this
information collection. Further, the
information will enable Federal
agencies to determine customer
satisfaction metrics with discrimination
capability across variables. Thus, this
information collection will assist
Federal agencies in making the best use
of resources in a targeted manner to
improve service to the public.
This survey asks no questions of a
sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
or other matters that are commonly
considered private.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it is operating under a currently
valid OMB control number. The Office
of Management and Budget control
number for this collection is 1090–0007.
The control number will be displayed
on the surveys used. Response to the
surveys is voluntary.
Title of Collection: American
Customer Satisfaction Index (ACSI)
Government Customer Satisfaction
Surveys.
OMB Control Number: 1090–0007.
Form Number: None.
Type of Review: Extension of a
currently approved collection.
Respondents/Affected Public:
Individuals, Business, and State, Local,
or Tribal Governments who have
utilized Federal Government services.
Estimated Completion Time per
Response: Participation by Federal
agencies in the ACSI is expected to vary
as new customer segment measures are
added or deleted. However, based on
historical records, projected average
estimates for the next three years are as
follows:
Average Expected Annual Number of
Customer Satisfaction Surveys: 100 with
800 respondents per survey.
Total Estimated Number of Annual
Responses: 80,000.
Estimated Completion Time per
Response: 12 minutes.
VerDate Sep<11>2014
17:46 May 30, 2018
Jkt 241001
Total Estimated Number of Annual
Burden Hours: 16,000.
Respondent’s Obligation: Voluntary.
Frequency of Collection: Once per
survey.
Total Estimated Annual Nonhour
Burden Cost: None.
An agency may not conduct or
sponsor and a person is not required to
respond to a collection of information
unless it displays a currently valid OMB
control number.
The authority for this action is the
Paperwork Reduction Act of 1995 (44
U.S.C. 3501 et seq.).
Jessica Reed,
Director, Federal Consulting Group.
[FR Doc. 2018–11620 Filed 5–30–18; 8:45 am]
BILLING CODE 4334–63–P
DEPARTMENT OF THE INTERIOR
Office of the Secretary
[18XD4523WT_DS64950000_
DWT000000.000000_DP.64920]; OMB
Control Number 1090–0008]
Agency Information Collection
Activities; Submission to the Office of
Management and Budget for Review
and Approval; E-Government Website
Customer Satisfaction Surveys
(Formerly American Customer
Satisfaction Index (ACSI) EGovernment Website Customer
Satisfaction Surveys)
Office of the Secretary, Office
of Strategic Employee and Organization
Development, Federal Consulting
Group, Interior.
ACTION: Notice of information collection;
request for comment.
AGENCY:
In accordance with the
Paperwork Reduction Act of 1995, we,
the Federal Consulting Group are
proposing to renew an information
collection.
SUMMARY:
Interested persons are invited to
submit comments on or before July 2,
2018.
DATES:
Send written comments on
this information collection request (ICR)
to the Office of Management and
Budget’s Desk Officer for the
Department of the Interior by email at
OIRA_Submission@omb.eop.gov; or via
facsimile to (202) 395–5806. Please
provide a copy of your comments to
Federal Consulting Group, Attention:
Lucy Adams, 1849 C St. NW, MS 4344,
Washington, DC 20240–0001, or by
facsimile to (202) 513–5184, or via email
to Luciana_adams@ios.doi.gov. Please
reference OMB Control Number 1090–
ADDRESSES:
PO 00000
Frm 00076
Fmt 4703
Sfmt 4703
25041
0007 in the subject line of your
comments.
To
request additional information about
this ICR, contact Federal Consulting
Group, Attention: Lucy Adams, 1849 C
St. NW, MS 4344, Washington, DC
20240–0001, or by facsimile to (202)
513–5184, or via email to Luciana_
adams@ios.doi.gov. You may also view
the ICR at https://www.reginfo.gov/
public/do/PRAMain.
SUPPLEMENTARY INFORMATION: In
accordance with the Paperwork
Reduction Act of 1995, we provide the
general public and other Federal
agencies with an opportunity to
comment on new, proposed, revised,
and continuing collections of
information. This helps us assess the
impact of our information collection
requirements and minimize the public’s
reporting burden. It also helps the
public understand our information
collection requirements and provide the
requested data in the desired format.
A Federal Register notice with a 60day public comment period soliciting
comments on this collection of
information was published on March 2,
2018 (83 FR 9023). No comments were
received.
We are again soliciting comments on
the proposed ICR that is described
below. We are especially interested in
public comment addressing the
following issues: (1) Is the collection
necessary to the proper functions of the
Federal Consulting Group; (2) will this
information be processed and used in a
timely manner; (3) is the estimate of
burden accurate; (4) how might the
Federal Consulting Group enhance the
quality, utility, and clarity of the
information to be collected; and (5) how
might the Federal Consulting Group
minimize the burden of this collection
on the respondents, including through
the use of information technology.
Comments that you submit in
response to this notice are a matter of
public record. Before including your
address, phone number, email address,
or other personal identifying
information in your comment, you
should be aware that your entire
comment—including your personal
identifying information—may be made
publicly available at any time. While
you can ask us in your comment to
withhold your personal identifying
information from public review, we
cannot guarantee that we will be able to
do so.
Abstract: The Office of Management
and Budget regulation at 5 CFR 1320,
which implements the provisions of the
Paperwork Reduction Act of 1995 (Pub.
FOR FURTHER INFORMATION CONTACT:
E:\FR\FM\31MYN1.SGM
31MYN1
amozie on DSK3GDR082PROD with NOTICES1
25042
Federal Register / Vol. 83, No. 105 / Thursday, May 31, 2018 / Notices
L. 104–13), require that interested
members of the public and affected
agencies have an opportunity to
comment on information collection and
recordkeeping activities [see 5 CFR
1320.8(d)]. The Office of Strategic
Employee and Organization
Development, Federal Consulting Group
has submitted a request to Office of
Management and Budget to renew its
approval of this collection of
information for three years.
This information collection activity
provides a means to consistently assess,
benchmark, and improve customer
satisfaction with Federal government
agency websites within the Executive
Branch. The Federal Consulting Group
of the Department of the Interior serves
as the executive agent for this
methodology and has partnered with
ForeSee to offer this assessment to
federal agencies.
ForeSee is a leader in customer
satisfaction and customer experience
management on the web and related
media. Its methodology (Customer
Experience Analytics or CXA) is a
derivative of one of the most respected,
credible, and well known measures of
customer satisfaction in the country, the
American Customer Satisfaction Index
(ACSI). The ForeSee CXA methodology
combines survey data and a patented
econometric model to precisely measure
the customer satisfaction of website
users, identify specific areas for
improvement, and determine the impact
of those improvements on customer
satisfaction and future customer
behaviors.
The ForeSee CXA is the only crossagency methodology for obtaining
comparable measures of customer
satisfaction with Federal Government
websites. The ultimate purpose of
ForeSee CXA is to help improve the
quality of goods and services available
to American citizens, including those
from the Federal government.
The E-Government website Customer
Satisfaction Surveys will be completed
subject to the Privacy Act of 1974,
Public Law 93–579, December 31, 1974
(5 U.S.C. 522a). The agency information
collection will be used solely for the
purpose of the survey. The contractor
will not be authorized to release any
agency information upon completion of
the survey without first obtaining
permission from the Federal Consulting
Group and the participating agency. In
no case shall any new system of records
containing privacy information be
developed by the Federal Consulting
Group, participating agencies, or the
contractor collecting the data. In
addition, participating Federal agencies
may only provide information used to
VerDate Sep<11>2014
17:46 May 30, 2018
Jkt 241001
randomly selected respondents from
among established systems of records
provided for such routine uses.
There is no other agency or
organization able to provide the
information accessible through the
surveying approach used in this
information collection. Further, the
information will enable Federal
agencies to determine customer
satisfaction metrics with discrimination
capability across variables. Thus, this
information collection will assist
Federal agencies in making the best use
of resources in a targeted manner to
improve service to the public.
This survey asks no questions of a
sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
or other matters that are commonly
considered private.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it is operating under a currently
valid Office of Management and Budget
control number. The Office of
Management and Budget control
number for this collection is 1090–0008.
The control number will be displayed
on the surveys used. For expeditious
administration of the surveys, the
expiration date will not be displayed on
the individual instruments. Response to
the surveys is voluntary.
Title of Collection: American
Customer Satisfaction Index (ACSI) EGovernment website Customer
Satisfaction Surveys
OMB Control Number: 1090–0008
Form Number: None.
Type of Review: Extension of a
currently approved collection.
Respondents/Affected Public:
Individuals, Business, and State, Local,
or Tribal Governments who have
utilized Federal Government services.
Estimated Completion Time per
Response: Participation by Federal
agencies will vary as new websites are
added or deleted. However, based on
our experience from the previous threeyear approval period, the number of
surveys has been very consistent with
little change and estimate for the next
three years are as follows:
Average Expected Annual Number of
Customer Satisfaction Surveys: 250 with
5,000 respondents per survey.
Total Estimated Number of Annual
Responses: 1,250,000.
Estimated Completion Time per
Response: 2.5 minutes
Total Estimated Number of Annual
Burden Hours: 52,083.
Respondent’s Obligation: Voluntary.
Frequency of Collection: Once per
survey.
Total Estimated Annual Nonhour
Burden Cost: None.
PO 00000
Frm 00077
Fmt 4703
Sfmt 4703
An agency may not conduct or
sponsor and a person is not required to
respond to a collection of information
unless it displays a currently valid OMB
control number.
The authority for this action is the
Paperwork Reduction Act of 1995 (44
U.S.C. 3501 et seq).
Jessica Reed,
Director, Federal Consulting Group.
[FR Doc. 2018–11622 Filed 5–30–18; 8:45 am]
BILLING CODE 4334–63–P
DEPARTMENT OF THE INTERIOR
National Park Service
[NPS–NCR–MAMC–25484; PPNCNACEN0,
PPMPSAS1Z.Y00000]
Mary McLeod Bethune Council House
National Historic Site Advisory
Commission Notice of Public Meeting
National Park Service, Interior.
Meeting notice.
AGENCY:
ACTION:
In accordance with the
Federal Advisory Committee Act of
1972, the National Park Service (NPS) is
hereby giving notice that the Mary
McLeod Bethune Council House
National Historic Site Advisory
Commission will meet as indicated
below.
DATES: The Commission will meet on
Wednesday, June 20, 2018, at 9:00 a.m.
(Eastern).
ADDRESSES: The meeting will be held in
the conference room at the Museum
Resource Center, National Capital
Region, National Park Service, 3300
Hubbard Road, Hyattsville, MD 20785.
FOR FURTHER INFORMATION CONTACT: Alex
Tremble, Senior Management Assistant,
Office of the Superintendent, or Tara
Morrison, Superintendent and
Designated Federal Officer, National
Capital Parks-East, 1900 Anacostia Drive
SE, Washington, DC 20020, telephone
(202) 690–5193 or email alex_tremble@
nps.gov or tara_morrison@nps.gov.
SUPPLEMENTARY INFORMATION: The
Commission is established by section 4
of Public Law 102–211 (16 U.S.C. 461
note). The purpose of the Commission is
to fully participate in an advisory
capacity with the Secretary of the
Interior in the development of a General
Management Plan for the historic site.
The Commission will also, as often as
necessary, but at least semiannually,
meet and consult with the Secretary on
matters relating to the management and
development of the historic site.
Purpose of the Meeting: The purpose
of the meeting is to discuss the
following:
SUMMARY:
E:\FR\FM\31MYN1.SGM
31MYN1
]]>Agencies
[Federal Register Volume 83, Number 105 (Thursday, May 31, 2018)]
[Notices]
[Pages 25041-25042]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-11622]
-----------------------------------------------------------------------
DEPARTMENT OF THE INTERIOR
Office of the Secretary
[18XD4523WT_DS64950000_DWT000000.000000_DP.64920]; OMB Control Number
1090-0008]
Agency Information Collection Activities; Submission to the
Office of Management and Budget for Review and Approval; E-Government
Website Customer Satisfaction Surveys (Formerly American Customer
Satisfaction Index (ACSI) E-Government Website Customer Satisfaction
Surveys)
AGENCY: Office of the Secretary, Office of Strategic Employee and
Organization Development, Federal Consulting Group, Interior.
ACTION: Notice of information collection; request for comment.
-----------------------------------------------------------------------
SUMMARY: In accordance with the Paperwork Reduction Act of 1995, we,
the Federal Consulting Group are proposing to renew an information
collection.
DATES: Interested persons are invited to submit comments on or before
July 2, 2018.
ADDRESSES: Send written comments on this information collection request
(ICR) to the Office of Management and Budget's Desk Officer for the
Department of the Interior by email at [email protected]; or
via facsimile to (202) 395-5806. Please provide a copy of your comments
to Federal Consulting Group, Attention: Lucy Adams, 1849 C St. NW, MS
4344, Washington, DC 20240-0001, or by facsimile to (202) 513-5184, or
via email to [email protected]. Please reference OMB Control
Number 1090-0007 in the subject line of your comments.
FOR FURTHER INFORMATION CONTACT: To request additional information
about this ICR, contact Federal Consulting Group, Attention: Lucy
Adams, 1849 C St. NW, MS 4344, Washington, DC 20240-0001, or by
facsimile to (202) 513-5184, or via email to [email protected].
You may also view the ICR at https://www.reginfo.gov/public/do/PRAMain.
SUPPLEMENTARY INFORMATION: In accordance with the Paperwork Reduction
Act of 1995, we provide the general public and other Federal agencies
with an opportunity to comment on new, proposed, revised, and
continuing collections of information. This helps us assess the impact
of our information collection requirements and minimize the public's
reporting burden. It also helps the public understand our information
collection requirements and provide the requested data in the desired
format.
A Federal Register notice with a 60-day public comment period
soliciting comments on this collection of information was published on
March 2, 2018 (83 FR 9023). No comments were received.
We are again soliciting comments on the proposed ICR that is
described below. We are especially interested in public comment
addressing the following issues: (1) Is the collection necessary to the
proper functions of the Federal Consulting Group; (2) will this
information be processed and used in a timely manner; (3) is the
estimate of burden accurate; (4) how might the Federal Consulting Group
enhance the quality, utility, and clarity of the information to be
collected; and (5) how might the Federal Consulting Group minimize the
burden of this collection on the respondents, including through the use
of information technology.
Comments that you submit in response to this notice are a matter of
public record. Before including your address, phone number, email
address, or other personal identifying information in your comment, you
should be aware that your entire comment--including your personal
identifying information--may be made publicly available at any time.
While you can ask us in your comment to withhold your personal
identifying information from public review, we cannot guarantee that we
will be able to do so.
Abstract: The Office of Management and Budget regulation at 5 CFR
1320, which implements the provisions of the Paperwork Reduction Act of
1995 (Pub.
[[Page 25042]]
L. 104-13), require that interested members of the public and affected
agencies have an opportunity to comment on information collection and
recordkeeping activities [see 5 CFR 1320.8(d)]. The Office of Strategic
Employee and Organization Development, Federal Consulting Group has
submitted a request to Office of Management and Budget to renew its
approval of this collection of information for three years.
This information collection activity provides a means to
consistently assess, benchmark, and improve customer satisfaction with
Federal government agency websites within the Executive Branch. The
Federal Consulting Group of the Department of the Interior serves as
the executive agent for this methodology and has partnered with ForeSee
to offer this assessment to federal agencies.
ForeSee is a leader in customer satisfaction and customer
experience management on the web and related media. Its methodology
(Customer Experience Analytics or CXA) is a derivative of one of the
most respected, credible, and well known measures of customer
satisfaction in the country, the American Customer Satisfaction Index
(ACSI). The ForeSee CXA methodology combines survey data and a patented
econometric model to precisely measure the customer satisfaction of
website users, identify specific areas for improvement, and determine
the impact of those improvements on customer satisfaction and future
customer behaviors.
The ForeSee CXA is the only cross-agency methodology for obtaining
comparable measures of customer satisfaction with Federal Government
websites. The ultimate purpose of ForeSee CXA is to help improve the
quality of goods and services available to American citizens, including
those from the Federal government.
The E-Government website Customer Satisfaction Surveys will be
completed subject to the Privacy Act of 1974, Public Law 93-579,
December 31, 1974 (5 U.S.C. 522a). The agency information collection
will be used solely for the purpose of the survey. The contractor will
not be authorized to release any agency information upon completion of
the survey without first obtaining permission from the Federal
Consulting Group and the participating agency. In no case shall any new
system of records containing privacy information be developed by the
Federal Consulting Group, participating agencies, or the contractor
collecting the data. In addition, participating Federal agencies may
only provide information used to randomly selected respondents from
among established systems of records provided for such routine uses.
There is no other agency or organization able to provide the
information accessible through the surveying approach used in this
information collection. Further, the information will enable Federal
agencies to determine customer satisfaction metrics with discrimination
capability across variables. Thus, this information collection will
assist Federal agencies in making the best use of resources in a
targeted manner to improve service to the public.
This survey asks no questions of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs, or other matters that are
commonly considered private.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it is operating under
a currently valid Office of Management and Budget control number. The
Office of Management and Budget control number for this collection is
1090-0008. The control number will be displayed on the surveys used.
For expeditious administration of the surveys, the expiration date will
not be displayed on the individual instruments. Response to the surveys
is voluntary.
Title of Collection: American Customer Satisfaction Index (ACSI) E-
Government website Customer Satisfaction Surveys
OMB Control Number: 1090-0008
Form Number: None.
Type of Review: Extension of a currently approved collection.
Respondents/Affected Public: Individuals, Business, and State,
Local, or Tribal Governments who have utilized Federal Government
services.
Estimated Completion Time per Response: Participation by Federal
agencies will vary as new websites are added or deleted. However, based
on our experience from the previous three-year approval period, the
number of surveys has been very consistent with little change and
estimate for the next three years are as follows:
Average Expected Annual Number of Customer Satisfaction Surveys:
250 with 5,000 respondents per survey.
Total Estimated Number of Annual Responses: 1,250,000.
Estimated Completion Time per Response: 2.5 minutes
Total Estimated Number of Annual Burden Hours: 52,083.
Respondent's Obligation: Voluntary.
Frequency of Collection: Once per survey.
Total Estimated Annual Nonhour Burden Cost: None.
An agency may not conduct or sponsor and a person is not required
to respond to a collection of information unless it displays a
currently valid OMB control number.
The authority for this action is the Paperwork Reduction Act of
1995 (44 U.S.C. 3501 et seq).
Jessica Reed,
Director, Federal Consulting Group.
[FR Doc. 2018-11622 Filed 5-30-18; 8:45 am]
BILLING CODE 4334-63-P
