Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 23428-23430 [2018-10768]
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23428
Federal Register / Vol. 83, No. 98 / Monday, May 21, 2018 / Notices
The MDP operates within the Office
of Response and Restoration as part of
NOAA’s National Ocean Service.
II. Method of Collection
Respondents to this collection may
choose to submit electronically or in
paper format.
III. Data
OMB Control Number: 0648–0718.
Form Number(s): None.
Type of Review: Regular submission
(extension of an existing information
collection).
Affected Public: Business or other forprofit organizations, not-for-profit
institutions, state, local or tribal
government.
Estimated Number of Respondents:
70.
Estimated Time per Response: 10
hours (semi-annually).
Estimated Total Annual Burden
Hours: 1,400.
Estimated Total Annual Cost to
Public: $0 in recordkeeping/reporting
costs.
IV. Request for Comments
Comments are invited on: (a) Whether
the proposed collection of information
is necessary for the proper performance
of the functions of the agency, including
whether the information shall have
practical utility; (b) the accuracy of the
agency’s estimate of the burden
(including hours and cost) of the
proposed collection of information; (c)
ways to enhance the quality, utility, and
clarity of the information to be
collected; and (d) ways to minimize the
burden of the collection of information
on respondents, including through the
use of automated collection techniques
or other forms of information
technology.
Comments submitted in response to
this notice will be summarized and/or
included in the request for OMB
approval of this information collection;
they also will become a matter of public
record.
Dated: May 16, 2018.
Sarah Brabson,
NOAA PRA Clearance Officer.
[FR Doc. 2018–10748 Filed 5–18–18; 8:45 am]
BILLING CODE 3510–JE–P
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DEPARTMENT OF COMMERCE
National Oceanic and Atmospheric
Administration
Submission for OMB Review;
Comment Request
The Department of Commerce will
submit to the Office of Management and
VerDate Sep<11>2014
18:20 May 18, 2018
Jkt 244001
Budget (OMB) for clearance the
following proposal for collection of
information under the provisions of the
Paperwork Reduction Act (44 U.S.C.
Chapter 35).
Agency: National Oceanic and
Atmospheric Administration (NOAA).
Title: Preliminary Case Study
Assessing Economic Benefits of Marine
Debris Reduction.
OMB Control Number: 0648–0756.
Form Number(s): None.
Type of Request: Regular (revision of
a currently approved information
collection).
Number of Respondents: 1,600.
Average Hours per Response: On-site
intercept, 2 minutes; full survey, 10
minutes.
Burden Hours: 729.
Needs and Uses: This request is for
revision of a currently approved
information collection. A pretest was
conducted at one site, and the survey is
now being extended to 4 sites.
The National Ocean Service, Office of
Response and Restoration, Marine
Debris Program is sponsoring this data
collection. The Marine Debris Program
was created under the 2006 ‘‘Marine
Debris Research, Prevention, and
Reduction Act’’ (33 U.S.C. 1951 et seq.)
which was reauthorized in 2012 as the
‘‘Marine Debris Act Amendments of
2012’’ (H.R. 1171) as part of the Coast
Guard Maritime Transportation Act
(H.R. 2838). Among other activities, the
bill requires NOAA ‘‘. . . to address the
adverse impacts of marine debris on the
United States economy . . .’’ To that
aim, the proposed data collection will
support the goals of a larger study
whose purpose is to develop a regional
economic model to estimate the value to
local economies of increased spending
on recreation and tourism from the
reduction or elimination of marine
debris on beaches in seven coastal
communities of the continental U.S. The
data collection will consist of on-site
sampling to generate a pool of
respondents who will be sent a mail
survey that asks questions related to
beach attributes, local beach familiarity,
number of beach trips taken, and ratings
of marine debris encountered while on
these trips. Onsite sampling will involve
intercepting people at several beaches in
each study area and asking them to
participate in a mail survey. For those
willing to take the mail survey, a brief
onsite interview will ask the
respondent’s name and mailing address,
as well as several demographic
questions such as age and education.
Those who do not agree to participate in
the mail survey will only be asked the
demographic questions, whether they
participated in a single or multi-day
PO 00000
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Sfmt 4703
trip, and zip code. A mail-survey mode
will be used for the follow-up
questionnaire. The mail survey
instrument will combine a selection of
questions from a previously OMBapproved survey instrument used in
Orange County, California with new
contingent behavior questions
developed specifically for this study to
determine the impact of the presence of
marine debris on respondents’
recreation choices. This data collection
will determine the impact of marine
debris on survey respondents’ recreation
choices at these seven coastal
communities and represents the first
component to be undertaken as part of
the larger study.
Affected Public: Individuals or
households.
Frequency: One time.
Respondent’s Obligation: Voluntary.
This information collection request
may be viewed at reginfo.gov. Follow
the instructions to view Department of
Commerce collections currently under
review by OMB.
Written comments and
recommendations for the proposed
information collection should be sent
within 30 days of publication of this
notice to OIRA_Submission@
omb.eop.gov or fax to (202) 395–5806.
Dated: May 16, 2018.
Sarah Brabson,
NOAA PRA Clearance Officer.
[FR Doc. 2018–10746 Filed 5–18–18; 8:45 am]
BILLING CODE 3510–JE–P
DEPARTMENT OF COMMERCE
Patent and Trademark Office
Generic Clearance for the Collection of
Qualitative Feedback on Agency
Service Delivery
ACTION:
Proposed collection; comment
request.
The United States Patent and
Trademark Office (USPTO), as required
by the Paperwork Reduction Act of
1995, invites comments on a proposed
extension of an existing information
collection; 0651–0080: Qualitative
Feedback on Agency Service Delivery.
DATES: Written comments must be
submitted on or before July 20, 2018.
ADDRESSES: You may submit comments
by any of the following methods:
• Email: InformationCollection@
uspto.gov. Include ‘‘0651–0080: Generic
Clearance comment’’ in the subject line
of the message.
• Federal Rulemaking Portal: https://
www.regulations.gov.
SUMMARY:
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Federal Register / Vol. 83, No. 98 / Monday, May 21, 2018 / Notices
sradovich on DSK3GMQ082PROD with NOTICES
• Mail: Marcie Lovett, Director,
Records and Information Governance
Division, Office of the Chief Technology
Officer, United States Patent and
Trademark Office, P.O. Box 1450,
Alexandria, VA 22313–1450.
FOR FURTHER INFORMATION CONTACT:
Requests for additional information
should be directed to Marcie Lovett,
Director, Records and Information
Governance Division, Office of the Chief
Technology Officer, United States
Patent and Trademark Office, P.O. Box
1450, Alexandria, VA 22313–1450; by
telephone at 571–272–8123; or by email
to informationcollection@uspto.gov with
‘‘Paperwork’’ in the subject line.
Additional information about this
collection can be found at https://
www.reginfo.gov under ‘‘Information
Collection Review.’’
SUPPLEMENTARY INFORMATION:
I. Abstract
Executive Order 12862 (https://
www.archives.gov/federal-register/
executive-orders/pdf/12862.pdf) directs
Federal agencies to provide services to
the public that matches or exceeds the
best services available in the private
sector. In order to work continuously to
ensure that its programs are effective
and meet its customers’ needs, the
United States Patent and Trademark
Office (hereafter ‘‘USPTO’’ or ‘‘the
Agency’’) proposes the following
generic clearance to collect qualitative
feedback on its service delivery.
Qualitative feedback refers to
information that provides useful
insights on perceptions and opinions,
but is not in the form of statistical
surveys which yield quantitative results
that can be generalized to the
population of study.
Collecting feedback will allow for the
Agency to have a pulse on customer
satisfaction and adjust where necessary
to meet and exceed expectations. This
feedback collection will provide for
ongoing, collaborative, and actionable
communication between the Agency
and its customers and stakeholders. It
also will enable the Agency to garner
customer and stakeholder feedback in
an efficient and timely manner, in
accordance with the USPTO’s
commitment to improving services. The
information collected from Agency
customers and stakeholders will help
ensure users have an opportunity to
convey their experience with USPTO
programs. This collection will also
provide insights into customer or
stakeholder perceptions, experiences,
and expectations, which will allow the
Agency to focus attention on areas
where communication, training, or
changes in operations may be necessary.
Improving Agency programs requires
ongoing assessment. The Agency will
collect, analyze, and interpret
information gathered to identify
strengths and weaknesses of current
services. Based on feedback received,
the Agency will identify operational
changes needed to improve programs
and services. The solicitation of
feedback will target areas such as:
Timeliness, appropriateness, accuracy
of information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. The
Agency is committed to hearing
feedback from its customers. Responses
will be assessed to identify service areas
in need of improvement. If this
information is not collected, then the
Agency will miss opportunities to
obtain vital feedback from its customers
and stakeholders on ways to improve
their program and services.
The Agency will only submit a
collection for approval under this
generic clearance if it meets the
following conditions:
• The collection is voluntary;
• The collection is low-burden for
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per
respondent) and are low-cost for both
the respondents and the Federal
Government;
• The collection is noncontroversial
and does not raise issues of concern to
other Federal agencies;
• Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future;
• Personally identifiable information
(PII) is collected only to the extent
necessary and is not retained;
• Information gathered will only be
used internally for general program and
service improvement as well as program
administrative purposes, and is not
intended for release outside the Agency;
• Information gathered will not be
used for the purpose of substantially
informing influential policy decisions;
and
• Information gathered will yield
qualitative information; the collections
are not designed or expected to yield
statistically reliable results nor used as
though the results are generalizable to
the population of study.
As a general matter, these information
collections will not result in any new
system of records containing privacy
information and will not ask questions
of a sensitive nature.
II. Method of Collection
The USPTO uses surveys, focus
groups, interviews, questionnaires, and
usability testing to collect feedback from
its customers. These may be conducted
via telephone, through electronic
means, or in person. The USPTO
expects customers will respond to the
questionnaires and surveys primarily
through electronic means, and to the
focus groups, interviews, and usability
testing primarily in person.
III. Data
OMB Number: 0651–0080.
IC Instruments and Forms: The
individual instruments in this
collection, as well as their associated
forms, are listed in the table below.
Type of Review: Regular.
Affected Public: Individuals and
households; businesses or other forprofits; and not-for-profit institutions.
Estimated Number of Respondents:
143,000 responses per year.
Estimated Time per Response:
Between 3 minutes (0.05 hours) and 120
minutes (2 hours), depending on the
instruments used and the item being
completed.
Estimated Total Annual Respondent
Burden Hours: 18,475 hours.
Estimated Total Annual Respondent
(Hourly) Cost Burden: $4,387,986.75.
The USPTO expects that attorneys,
paralegals and pro se applicants will
complete these applications. The
professional hourly rate for attorneys is
$438, and the hourly rates for paralegals
and pro se applicants are $145 and $30,
respectively. The average of the
combined respondent rate is $204.33.
Using this blended hourly rate, the
USPTO estimates that the total
respondent cost burden for this
collection is $4,387,986.75 per year.
1 .....................
VerDate Sep<11>2014
Estimated
time for
response
(minutes)
Information collection item
Estimated
annual
responses
Estimated
annual burden
hours
(a)
IC No.
(b)
(a) x (b) = (c)
Customer Surveys ...............................................................
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5
40,000
E:\FR\FM\21MYN1.SGM
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3,333.33
Rate
(S/hr)
$204.33
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Federal Register / Vol. 83, No. 98 / Monday, May 21, 2018 / Notices
2 .....................
3 .....................
4 .....................
5 .....................
6 .....................
Total
(ThreeYear
Period).
Information collection item
Estimated
annual burden
hours
(b)
(a) x (b) = (c)
Rate
(S/hr)
5
600
50.00
$204.33
15
120
30
500
400
1,000
125.00
800.00
500.00
$204.33
$204.33
$204.33
10
100,000
16,666.67
$204.33
..............................................................................................
........................
143,000
(429,000)
18,475
(55,425)
........................
IV. Request for Comments
Comments are invited on:
(a) Whether the proposed collection of
information is necessary for the proper
performance of the functions of the
agency, including whether the
information shall have practical utility;
(b) the accuracy of the agency’s
estimate of the burden (including hours
and cost) of the proposed collection of
information;
(c) ways to enhance the quality,
utility, and clarity of the information to
be collected; and
(d) ways to minimize the burden of
the collection of information on
respondents, e.g., the use of automated
collection techniques or other forms of
information technology. Comments
submitted in response to this notice will
be summarized or included in the
request for OMB approval of this
information collection; they also will
become a matter of public record.
Marcie Lovett,
Records Management Division Director,
USPTO, Office of the Chief Information
Officer.
[FR Doc. 2018–10768 Filed 5–18–18; 8:45 am]
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DEPARTMENT OF COMMERCE
sradovich on DSK3GMQ082PROD with NOTICES
Estimated
annual
responses
Questionnaires/Customer
Comment
Cards/Complaint
Forms.
Focus Groups/Interviews .....................................................
Small Discussion Groups ....................................................
Usability Tests (In-person observation (i.e., Website/Software).
ForeSee Surveys (USPTO.GOV) ........................................
Estimated Total Annual (Non-hour)
Respondent Cost Burden: $0. There are
no capital start-up, maintenance,
postage, recordkeeping costs, or any
other fees associated with this
information collection.
Patent and Trademark Office
Proposed Collection; Comment
Request; ‘‘Rules for Patent
Maintenance Fees’’
United States Patent and
Trademark Office, Commerce.
AGENCY:
VerDate Sep<11>2014
Estimated
time for
response
(minutes)
(a)
IC No.
18:20 May 18, 2018
Jkt 244001
Proposed extension of an
existing information collection;
comment request.
States Patent and Trademark Office
(USPTO) charges fees for maintaining in
force all utility patents based on
applications filed on or after December
SUMMARY: The United States Patent and
12, 1980. Payment of these maintenance
Trademark Office (USPTO), as part of its fees is due at 31⁄2, 71⁄2, and 111⁄2 years
continuing effort to reduce paperwork
after the date the patent was granted. If
and respondent burden, invites the
the USPTO does not receive payment of
general public and other Federal
the appropriate maintenance fee and
agencies to comment on proposed and/
any applicable surcharge within a grace
or continuing information collections,
period of six months following each of
as required by the Paperwork Reduction the above due dates (at 4, 8, or 12 years
Act of 1995.
after the date of grant), the patent will
DATES: Written comments must be
expire at that time. After a patent
submitted on or before July 20, 2018.
expires, it is no longer enforceable.
ADDRESSES: Written comments may be
Maintenance fees are not required for
submitted by any of the following
design, plant, or reissue patents if the
methods:
patent being reissued did not require
• Email: InformationCollection@
maintenance fees.
uspto.gov. Include ‘‘0651–0016 Rules for
Payments of maintenance fees that are
Patent Maintenance Fees’’ in the subject submitted during the six-month grace
line of the message.
period before patent expiration must
• Mail: Marcie Lovett, Director,
include the appropriate surcharge as
Records and Information Governance
indicated by 37 CFR 1.20(h).
Division, Office of the Chief Technology Submissions of maintenance fee
Officer, United States Patent and
payments and surcharges must include
Trademark Office, P.O. Box 1450,
the relevant patent number and the
Alexandria, VA 22313–1450.
corresponding United States application
• Federal Rulemaking Portal: https://
number in order to identify the correct
www.regulations.gov.
patent and ensure proper crediting of
FOR FURTHER INFORMATION CONTACT:
the fee being paid.
If the USPTO refuses to accept and
Requests for additional information
record a maintenance fee payment that
should be directed to Raul Tamayo,
was submitted prior to the expiration of
Senior Legal Advisor, Office of Patent
a patent, the patentee may petition the
Legal Administration, United States
Director to accept and record the
Patent and Trademark Office (USPTO),
maintenance fee under 37 CFR 1.377.
P.O. Box 1450, Alexandria, VA 22313–
1450; by telephone at 571–272–7728; or This petition must be accompanied by
the fee indicated in 37 CFR 1.17(g),
by email at Raul.Tamayo@uspto.gov
which may be refunded if it is
with ‘‘Paperwork’’ in the subject line.
determined that the refusal to accept the
Additional information about this
maintenance fee was due to an error by
collection is also available at https://
the USPTO.
www.reginfo.gov under ‘‘Information
If a patent has expired due to
Collection Review.’’
nonpayment of a maintenance fee, the
SUPPLEMENTARY INFORMATION:
patentee may petition the Director to
I. Abstract
accept a delayed payment of the
maintenance fee under 37 CFR 1.378.
Under 35 U.S.C. § 41 and 37 CFR
1.20(e)–(h) and 1.362–1.378, the United The Director may accept the payment of
ACTION:
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]]>Agencies
[Federal Register Volume 83, Number 98 (Monday, May 21, 2018)]
[Notices]
[Pages 23428-23430]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-10768]
-----------------------------------------------------------------------
DEPARTMENT OF COMMERCE
Patent and Trademark Office
Generic Clearance for the Collection of Qualitative Feedback on
Agency Service Delivery
ACTION: Proposed collection; comment request.
-----------------------------------------------------------------------
SUMMARY: The United States Patent and Trademark Office (USPTO), as
required by the Paperwork Reduction Act of 1995, invites comments on a
proposed extension of an existing information collection; 0651-0080:
Qualitative Feedback on Agency Service Delivery.
DATES: Written comments must be submitted on or before July 20, 2018.
ADDRESSES: You may submit comments by any of the following methods:
Email: [email protected]. Include ``0651-
0080: Generic Clearance comment'' in the subject line of the message.
Federal Rulemaking Portal: https://www.regulations.gov.
[[Page 23429]]
Mail: Marcie Lovett, Director, Records and Information
Governance Division, Office of the Chief Technology Officer, United
States Patent and Trademark Office, P.O. Box 1450, Alexandria, VA
22313-1450.
FOR FURTHER INFORMATION CONTACT: Requests for additional information
should be directed to Marcie Lovett, Director, Records and Information
Governance Division, Office of the Chief Technology Officer, United
States Patent and Trademark Office, P.O. Box 1450, Alexandria, VA
22313-1450; by telephone at 571-272-8123; or by email to
[email protected] with ``Paperwork'' in the subject line.
Additional information about this collection can be found at https://www.reginfo.gov under ``Information Collection Review.''
SUPPLEMENTARY INFORMATION:
I. Abstract
Executive Order 12862 (https://www.archives.gov/federal-register/executive-orders/pdf/12862.pdf) directs Federal agencies to provide
services to the public that matches or exceeds the best services
available in the private sector. In order to work continuously to
ensure that its programs are effective and meet its customers' needs,
the United States Patent and Trademark Office (hereafter ``USPTO'' or
``the Agency'') proposes the following generic clearance to collect
qualitative feedback on its service delivery. Qualitative feedback
refers to information that provides useful insights on perceptions and
opinions, but is not in the form of statistical surveys which yield
quantitative results that can be generalized to the population of
study.
Collecting feedback will allow for the Agency to have a pulse on
customer satisfaction and adjust where necessary to meet and exceed
expectations. This feedback collection will provide for ongoing,
collaborative, and actionable communication between the Agency and its
customers and stakeholders. It also will enable the Agency to garner
customer and stakeholder feedback in an efficient and timely manner, in
accordance with the USPTO's commitment to improving services. The
information collected from Agency customers and stakeholders will help
ensure users have an opportunity to convey their experience with USPTO
programs. This collection will also provide insights into customer or
stakeholder perceptions, experiences, and expectations, which will
allow the Agency to focus attention on areas where communication,
training, or changes in operations may be necessary.
Improving Agency programs requires ongoing assessment. The Agency
will collect, analyze, and interpret information gathered to identify
strengths and weaknesses of current services. Based on feedback
received, the Agency will identify operational changes needed to
improve programs and services. The solicitation of feedback will target
areas such as: Timeliness, appropriateness, accuracy of information,
courtesy, efficiency of service delivery, and resolution of issues with
service delivery. The Agency is committed to hearing feedback from its
customers. Responses will be assessed to identify service areas in need
of improvement. If this information is not collected, then the Agency
will miss opportunities to obtain vital feedback from its customers and
stakeholders on ways to improve their program and services.
The Agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
The collection is voluntary;
The collection is low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
The collection is noncontroversial and does not raise
issues of concern to other Federal agencies;
Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
Information gathered will only be used internally for
general program and service improvement as well as program
administrative purposes, and is not intended for release outside the
Agency;
Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
Information gathered will yield qualitative information;
the collections are not designed or expected to yield statistically
reliable results nor used as though the results are generalizable to
the population of study.
As a general matter, these information collections will not result
in any new system of records containing privacy information and will
not ask questions of a sensitive nature.
II. Method of Collection
The USPTO uses surveys, focus groups, interviews, questionnaires,
and usability testing to collect feedback from its customers. These may
be conducted via telephone, through electronic means, or in person. The
USPTO expects customers will respond to the questionnaires and surveys
primarily through electronic means, and to the focus groups,
interviews, and usability testing primarily in person.
III. Data
OMB Number: 0651-0080.
IC Instruments and Forms: The individual instruments in this
collection, as well as their associated forms, are listed in the table
below.
Type of Review: Regular.
Affected Public: Individuals and households; businesses or other
for-profits; and not-for-profit institutions.
Estimated Number of Respondents: 143,000 responses per year.
Estimated Time per Response: Between 3 minutes (0.05 hours) and 120
minutes (2 hours), depending on the instruments used and the item being
completed.
Estimated Total Annual Respondent Burden Hours: 18,475 hours.
Estimated Total Annual Respondent (Hourly) Cost Burden:
$4,387,986.75. The USPTO expects that attorneys, paralegals and pro se
applicants will complete these applications. The professional hourly
rate for attorneys is $438, and the hourly rates for paralegals and pro
se applicants are $145 and $30, respectively. The average of the
combined respondent rate is $204.33. Using this blended hourly rate,
the USPTO estimates that the total respondent cost burden for this
collection is $4,387,986.75 per year.
--------------------------------------------------------------------------------------------------------------------------------------------------------
Estimated
time for Estimated Estimated
IC No. Information collection item response annual annual burden Rate (S/hr)
(minutes) responses hours
....................................... (a) (b) (a) x (b) = ..............
(c)
--------------------------------------------------------------------------------------------------------------------------------------------------------
1.............................................. Customer Surveys....................... 5 40,000 3,333.33 $204.33
[[Page 23430]]
2.............................................. Questionnaires/Customer Comment Cards/ 5 600 50.00 $204.33
Complaint Forms.
3.............................................. Focus Groups/Interviews................ 15 500 125.00 $204.33
4.............................................. Small Discussion Groups................ 120 400 800.00 $204.33
5.............................................. Usability Tests (In-person observation 30 1,000 500.00 $204.33
(i.e., Website/Software).
6.............................................. ForeSee Surveys (USPTO.GOV)............ 10 100,000 16,666.67 $204.33
---------------------------------------------------------------
Total (Three-Year Period).................. ....................................... .............. 143,000 18,475 ..............
(429,000) (55,425)
--------------------------------------------------------------------------------------------------------------------------------------------------------
Estimated Total Annual (Non-hour) Respondent Cost Burden: $0. There
are no capital start-up, maintenance, postage, recordkeeping costs, or
any other fees associated with this information collection.
IV. Request for Comments
Comments are invited on:
(a) Whether the proposed collection of information is necessary for
the proper performance of the functions of the agency, including
whether the information shall have practical utility;
(b) the accuracy of the agency's estimate of the burden (including
hours and cost) of the proposed collection of information;
(c) ways to enhance the quality, utility, and clarity of the
information to be collected; and
(d) ways to minimize the burden of the collection of information on
respondents, e.g., the use of automated collection techniques or other
forms of information technology. Comments submitted in response to this
notice will be summarized or included in the request for OMB approval
of this information collection; they also will become a matter of
public record.
Marcie Lovett,
Records Management Division Director, USPTO, Office of the Chief
Information Officer.
[FR Doc. 2018-10768 Filed 5-18-18; 8:45 am]
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