Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 19283-19284 [2018-09304]

Agencies

• Export-Import Bank

[Federal Register Volume 83, Number 85 (Wednesday, May 2, 2018)]
[Notices]
[Pages 19283-19284]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-09304]


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EXPORT-IMPORT BANK

[Public Notice: 2018-3009]


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Export-Import Bank of the United States.

ACTION: Notice of submission of information collection approval from 
the Office of Management and Budget and request for comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, Export-
Import Bank of the United States has submitted a Generic Information 
Collection Request (Generic ICR): ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery'' to OMB 
for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 
et. seq.).

DATES: Comments must be received on or before June 1, 2018 to be 
assured of consideration.

ADDRESSES: Comments may be submitted electronically on 
WWW.REGULATIONS.GOV (EIB 11-01) or by mail to Office of Information and 
Regulatory Affairs, 725 17th Street NW, Washington, DC 20038 Attn: OMB 
3048-0036.

FOR FURTHER INFORMATION CONTACT: To request additional information, 
please contact Mia Johnson, [email protected], or by mail to Mia L. 
Johnson, Export-Import Bank of the United States, 811 Vermont Ave. NW, 
Washington, DC 20571.

SUPPLEMENTARY INFORMATION: 
    Title and Form Number: EIB 11-01, Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery.
    Abstract: The proposed information collection activity provides a 
means to garner qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery. By qualitative feedback we 
mean information that provides useful insights on perceptions and 
opinions, but are not statistical surveys that yield quantitative 
results that can be generalized to the population of study. This 
feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Agency and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable. The Agency 
will only submit a collection for approval under this generic clearance 
if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    The Agency received no comments in response to the 60-day notice 
published in the Federal Register of January 23, 2018 (Vol. 83, No. 
15).

[[Page 19284]]

    Current Actions: Renewal of approval for a collection of 
information.
    Type of Review: Regular
    Survey Type: Web based/email based survey; Feedback/Comment 
Evaluation Form; Detailed Mail Evaluation Form; Telephone; Focus Group.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Estimated Number of Respondents in the Three Year Interval: 14,010.
    Below we provide projected average estimates for the next three 
years:
    Average Expected Annual Number of Activities: 10.
    Average Number of Respondents per Activity: 467.
    Annual Responses: 4,670.
    Frequency of Response: Once per request.
    Average Minutes per Response: 8.
    Annual Burden Hours: 623.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

Bassam Doughman,
IT Specialist.
[FR Doc. 2018-09304 Filed 5-1-18; 8:45 am]
 BILLING CODE 6690-01-P