Agency Information Collection Activity: VBA Call Center Satisfaction Survey, 16922 [2018-07949]
Download as PDF
<![CDATA[
16922
Federal Register / Vol. 83, No. 74 / Tuesday, April 17, 2018 / Notices
Spirometry Screening Module—6200.
Military Overview Module—6200.
OEF/OIF/OND Location Module—
6200.
Non-OEF/OIF/OND Location
Module—6200.
OEF/OIF/OND Exposure Module–
6200.
Non-OEF/OIF/OND Exposure
Module—6200.
Civilian Occupation and Hobby
Exposure Module—6200.
Health, Smoking, and Demographics
Module—6200.
Medication and Dietary Supplement
Module—6200.
Participant Status Check-In Module–
6200.
Spirometry—6200.
Medical History Module—6200.
Functional Health Module—6200.
Health Symptoms Module—6200.
Current Mood Module—6200.
Participant Feedback Module—6200.
Post-Visit Feedback Module—310.
By direction of the Secretary.
Cynthia D. Harvey-Pryor,
Department Clearance Officer, Office of
Quality, Privacy and Risk, Department of
Veterans Affairs.
[FR Doc. 2018–07952 Filed 4–16–18; 8:45 am]
BILLING CODE 8320–01–P
DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0744]
Agency Information Collection
Activity: VBA Call Center Satisfaction
Survey
Veterans Benefits
Administration, Department of Veterans
Affairs.
ACTION: Notice.
AGENCY:
The Veterans Benefits
Administration (VBA), Department of
Veterans Affairs (VA), is announcing an
opportunity for public comment on the
proposed collection of certain
information by the agency. Under the
Paperwork Reduction Act (PRA) of
1995, Federal agencies are required to
publish notice in the Federal Register
concerning each proposed collection of
information, including each proposed
revision of a currently approved
collection, and allow 60 days for public
comment in response to the notice.
DATES: Written comments and
recommendations on the proposed
collection of information should be
received on or before June 18, 2018.
ADDRESSES: Submit written comments
on the collection of information through
Federal Docket Management System
daltland on DSKBBV9HB2PROD with NOTICES
SUMMARY:
VerDate Sep<11>2014
19:20 Apr 16, 2018
Jkt 244001
(FDMS) at www.Regulations.gov or to
Nancy J. Kessinger, Veterans Benefits
Administration (20M33), Department of
Veterans Affairs, 810 Vermont Avenue
NW, Washington, DC 20420 or email to
nancy.kessinger@va.gov. Please refer to
‘‘OMB Control No. 2900–0744’’ in any
correspondence. During the comment
period, comments may be viewed online
through the FDMS.
FOR FURTHER INFORMATION CONTACT:
Cynthia D. Harvey-Pryor at (202) 461–
5870.
SUPPLEMENTARY INFORMATION: Under the
PRA of 1995, Federal agencies must
obtain approval from the Office of
Management and Budget (OMB) for each
collection of information they conduct
or sponsor. This request for comment is
being made pursuant to the PRA.
With respect to the following
collection of information, VBA invites
comments on: (1) Whether the proposed
collection of information is necessary
for the proper performance of VBA’s
functions, including whether the
information will have practical utility;
(2) the accuracy of VBA’s estimate of the
burden of the proposed collection of
information; (3) ways to enhance the
quality, utility, and clarity of the
information to be collected; and (4)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
the use of other forms of information
technology.
Authority: The Government
Performance and Results Act of 1993,
Public Law 103–62. August 3, 1993 and
Title 38 U.S.C., § 527, Evaluation and
Data Collection; 5 CFR 1320: Section
3506(c)(2)(A) of
Title: VBA Call Center Satisfaction
Survey.
OMB Control Number: 2900–0744.
Type of Review: Revision of a
currently approved collection.
Abstract: VBA maintains a
commitment to improve the overall
quality of service for Veterans. Feedback
from Veterans regarding their recent
experience to the VA call centers will
provide VBA with three key benefits to:
(1) Identify what is most important to
Veterans; (2) determine what to do to
improve the call center experience; and
(3) serve to guide training and/or
operational activities aimed at
enhancing the quality of service
provided to Veterans and active duty
personnel.
Affected Public: Individuals or
households.
Estimated Annual Burden: 3,600
hours.
Estimated Average Burden per
Respondent: 6 minutes.
PO 00000
Frm 00100
Fmt 4703
Sfmt 4703
Frequency of Response: On occasion.
Estimated Number of Respondents:
36,000.
By direction of the Secretary.
Cynthia D. Harvey-Pryor,
Department Clearance Officer, Office of
Quality, Privacy and Risk, Department of
Veterans Affairs.
[FR Doc. 2018–07949 Filed 4–16–18; 8:45 am]
BILLING CODE 8320–01–P
DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900—NEW]
Agency Information Collection
Activity: Federal Medical Care
Recovery Act Bill Requests
Veterans Health
Administration, Department of Veterans
Affairs.
ACTION: Notice.
AGENCY:
Veterans Health
Administration, Department of Veterans
Affairs (VA), is announcing an
opportunity for public comment on the
proposed collection of certain
information by the agency. Under the
Paperwork Reduction Act (PRA) of
1995, Federal agencies are required to
publish notice in the Federal Register
concerning each proposed collection of
information, including each proposed
new collection, and allow 60 days for
public comment in response to the
notice.
SUMMARY:
Written comments and
recommendations on the proposed
collection of information should be
received on or before June 18, 2018.
ADDRESSES: Submit written comments
on the collection of information through
Federal Docket Management System
(FDMS) at www.Regulations.gov or to
Brian McCarthy, Office of Regulatory
and Administrative Affairs (10B4),
Department of Veterans Affairs, 810
Vermont Avenue NW, Washington, DC
20420 or email to Brian.McCarthy4@
va.gov. Please refer to ‘‘OMB Control
No. 2900—NEW’’ in any
correspondence. During the comment
period, comments may be viewed online
through FDMS.
FOR FURTHER INFORMATION CONTACT:
Brian McCarthy at (202) 615–9241.
SUPPLEMENTARY INFORMATION: Under the
PRA of 1995, Federal agencies must
obtain approval from the Office of
Management and Budget (OMB) for each
collection of information they conduct
or sponsor. This request for comment is
being made pursuant to Section 3506 of
the PRA.
DATES:
E:\FR\FM\17APN1.SGM
17APN1
]]>Agencies
[Federal Register Volume 83, Number 74 (Tuesday, April 17, 2018)]
[Notices]
[Page 16922]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-07949]
-----------------------------------------------------------------------
DEPARTMENT OF VETERANS AFFAIRS
[OMB Control No. 2900-0744]
Agency Information Collection Activity: VBA Call Center
Satisfaction Survey
AGENCY: Veterans Benefits Administration, Department of Veterans
Affairs.
ACTION: Notice.
-----------------------------------------------------------------------
SUMMARY: The Veterans Benefits Administration (VBA), Department of
Veterans Affairs (VA), is announcing an opportunity for public comment
on the proposed collection of certain information by the agency. Under
the Paperwork Reduction Act (PRA) of 1995, Federal agencies are
required to publish notice in the Federal Register concerning each
proposed collection of information, including each proposed revision of
a currently approved collection, and allow 60 days for public comment
in response to the notice.
DATES: Written comments and recommendations on the proposed collection
of information should be received on or before June 18, 2018.
ADDRESSES: Submit written comments on the collection of information
through Federal Docket Management System (FDMS) at www.Regulations.gov
or to Nancy J. Kessinger, Veterans Benefits Administration (20M33),
Department of Veterans Affairs, 810 Vermont Avenue NW, Washington, DC
20420 or email to [email protected]. Please refer to ``OMB Control
No. 2900-0744'' in any correspondence. During the comment period,
comments may be viewed online through the FDMS.
FOR FURTHER INFORMATION CONTACT: Cynthia D. Harvey-Pryor at (202) 461-
5870.
SUPPLEMENTARY INFORMATION: Under the PRA of 1995, Federal agencies must
obtain approval from the Office of Management and Budget (OMB) for each
collection of information they conduct or sponsor. This request for
comment is being made pursuant to the PRA.
With respect to the following collection of information, VBA
invites comments on: (1) Whether the proposed collection of information
is necessary for the proper performance of VBA's functions, including
whether the information will have practical utility; (2) the accuracy
of VBA's estimate of the burden of the proposed collection of
information; (3) ways to enhance the quality, utility, and clarity of
the information to be collected; and (4) ways to minimize the burden of
the collection of information on respondents, including through the use
of automated collection techniques or the use of other forms of
information technology.
Authority: The Government Performance and Results Act of 1993,
Public Law 103-62. August 3, 1993 and Title 38 U.S.C., Sec. 527,
Evaluation and Data Collection; 5 CFR 1320: Section 3506(c)(2)(A) of
Title: VBA Call Center Satisfaction Survey.
OMB Control Number: 2900-0744.
Type of Review: Revision of a currently approved collection.
Abstract: VBA maintains a commitment to improve the overall quality
of service for Veterans. Feedback from Veterans regarding their recent
experience to the VA call centers will provide VBA with three key
benefits to: (1) Identify what is most important to Veterans; (2)
determine what to do to improve the call center experience; and (3)
serve to guide training and/or operational activities aimed at
enhancing the quality of service provided to Veterans and active duty
personnel.
Affected Public: Individuals or households.
Estimated Annual Burden: 3,600 hours.
Estimated Average Burden per Respondent: 6 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents: 36,000.
By direction of the Secretary.
Cynthia D. Harvey-Pryor,
Department Clearance Officer, Office of Quality, Privacy and Risk,
Department of Veterans Affairs.
[FR Doc. 2018-07949 Filed 4-16-18; 8:45 am]
BILLING CODE 8320-01-P
