Renewal of Currently Approved Information Collection: Comment Request for Customer Satisfaction and Opinion Surveys, and Focus Group Interviews, 51472-51475 [2017-24087]

Download as PDF 51472 Federal Register / Vol. 82, No. 213 / Monday, November 6, 2017 / Notices data, the plan for analyzing the FY 2016 data, and the link to the FY 2016 Government-wide inventory on the Department of Transportation’s homepage at the following link: https:// www.transportation.gov/assistantsecretary-administration/procurement/ service-contract-inventory. Questions regarding the Service Contract Inventory should be directed to Diane Morrison in the Office of the Senior Procurement Executive at 202–366–4960 or diane.morrison@dot.gov. Dated: October 3, 2017. Gregory Cate, Deputy Director, Office of Senior Procurement Executive. [FR Doc. 2017–24077 Filed 11–3–17; 8:45 am] BILLING CODE 4910–9X–P DEPARTMENT OF THE TREASURY United States Mint Renewal of Currently Approved Information Collection: Comment Request for Customer Satisfaction and Opinion Surveys, and Focus Group Interviews United States Mint, Treasury. Notice and request for comments. AGENCY: ACTION: The United States Mint, a bureau of the Department of the Treasury, invites the general public and other Federal agencies to take this opportunity to comment on currently approved information collection 1525– 0012, as required by the Paperwork Reduction Act of 1995, The United States Mint is soliciting comments on the United States Mint customer satisfaction and opinion surveys, and focus group interviews. DATES: Written comments should be received on or before November 30, 2017, to be assured of consideration. ADDRESSES: Direct all written comments to Mary Ann Scharbrough, Records Officer, Office of the Director; United States Mint; 801 9th Street NW., Washington, DC 20220; (202) 384–5805 (this is not a toll-free number); mary.scharbrough@usmint.treas.gov. FOR FURTHER INFORMATION CONTACT: Requests for additional information or copies of the information collection package should be directed to Mary Ann Scharbrough, Records Officer, Office of the Director; United States Mint; 801 9th Street NW.; Washington, DC 20220; (202) 384–5805 (this is not a toll-free number); mary.scharbrough@ usmint.treas.gov. SUPPLEMENTARY INFORMATION: Pmangrum on DSK3GDR082PROD with NOTICES SUMMARY: VerDate Sep<11>2014 14:48 Nov 03, 2017 Jkt 244001 Title: United States Mint Customer Satisfaction and Opinion Surveys, and Focus Group Interviews. OMB Number: 1525 0012. Abstract: The proposed customer satisfaction and opinion surveys and focus group interviews will allow the United States Mint to assess the acceptance of, potential demand for, and barriers to acceptance/increased demand for current and future products, and the needs and desires of customers for more efficient, economical services. Current Actions: The United States Mint conducts customer satisfaction and opinion surveys, and focus group interviews to measure customer opinion and assess acceptance of, the potential demand for, and barriers to acceptance/ increased demand for United States Mint products, and to determine the level of satisfaction of United States Mint customers and the general public. Type of Review: Renewal of a currently approved information collection. Affected Public: The affected public includes serious and casual numismatic collectors, dealers, and persons in the numismatic business, and the general public. Estimated Number of Respondents: The estimated number of annual respondents is 50,136. Estimated Total Annual Burden Hours: The estimated number of annual burden hours is 15,564. Requests for Comments: Comments submitted in response to this notice will be summarized and/or included in the request for Office of Management and Budget approval. All comments will become a matter of public record. Comments are invited on: (a) Whether the collection of information is necessary for the proper performance of the functions of the agency, including whether the information shall have practical utility; (b) the accuracy of the agency’s estimate of the burden of the collection of information; (c) ways to enhance the quality, utility, and clarity of the information to be collected; (d) ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or other forms of information technology; and (e) estimates of capital or start-up costs and costs of operation, maintenance, and purchase of services to provide information. PO 00000 Frm 00089 Fmt 4703 Sfmt 4703 Authority: Pursuant to 31 U.S.C. 5111, 5112, 5135, 5136, and 31 CFR 92. Jean Gentry, Chief Counsel, United States Mint. SUPPORTING STATEMENT A UNITED STATES MINT GENERIC CLEARANCE (December 1, 2017–December 1, 2020) 1525–0012 A. JUSTIFICATION A1. CIRCUMSTANCES NECESSITATING THE COLLECTION OF INFORMATION This is a request for a three-year generic clearance to conduct customer satisfaction and opinion surveys, and focus group interviews. This clearance will allow the United States Mint to comply with Executive Order 12862 and assist the United States Mint in fulfilling its mission. The mission of the United States Mint is to serve the American people by manufacturing and distributing the highest quality circulating coinage and national medals for the Nation to conduct its trade and commerce, and providing security over assets entrusted to the United States Mint. The United States Mint is responsible for producing proof, uncirculated, circulated and commemorative coins, and medals, and platinum, gold and silver bullion coins in response to programs legislated by Congress in support of domestic trade and commerce, civic, philanthropic, and national organizations. To effectively accomplish the goals of these programs, it is crucial for the United States Mint to know and maintain awareness of customer preferences and needs by continually monitoring customer satisfaction. However, because the time period between program authorization, production, and product shipment is often short, the United States Mint has not always had adequate time to obtain needed information about customer preferences and market conditions. Therefore, the use of generic clearance to conduct customer satisfaction and opinion surveys, and focus group interviews will allow the United States Mint to quickly obtain useful data to create more profitable programs and to provide better service and products to the American public. The Supporting Statement contains authorization under which these data collections efforts are implemented. Supporting Statement B contains a list of anticipated projects that may be submitted for approval through the generic clearance process between E:\FR\FM\06NON1.SGM 06NON1 51473 Federal Register / Vol. 82, No. 213 / Monday, November 6, 2017 / Notices November 1, 2017 and November 1, 2020. This clearance covers data collection efforts by the United States Mint Directorates. An internal review of all proposed data collections will be performed to ensure the following: • Consistency with United States Mint mission and strategic objectives. • Appropriate priority within United States Mint’s Strategic Plan and/or United States Mint annual business plan. • Technical adequacy in issues such as frame, sample selection, response rates, quality control in data gathering, recording, and analysis. • Minimizes burden on respondents. • Confidentiality of individual responses. • Consistency with this generic clearance. • Consistency with applicable laws and regulations. Pmangrum on DSK3GDR082PROD with NOTICES A2. USE OF DATA A variety of data collection methods will be employed, including web-based surveys, telephone CATI systems (computer-assisted telephone interviews), focus group interviews, and other appropriate means. The information will be used to: • Determine customer opinions about the quality of products, pricing, delivery, and other services provided by the United States Mint. • Determine customer needs and wants in regard to future products and services. • Define the next steps/actions plans to improving customer satisfaction and United State Mint sales operations. A3. USE OF INFORMATION TECHNOLOGY TO REDUCE BURDEN • In past instances, the United States Mint has used CATI systems and webbased surveys (both provided by contractors) for data collection efforts. The CTI systems and web-based surveys increase efficiency and validity of surveys and decrease the time required for each interview and, consequently, the overall burden on respondents. These methodologies allow the computer to perform a number of critical quality assurance routines that are monitored by survey supervisors. These include tracking average interview length and refusal and termination rate. A4. EFFORTS TO IDENTIFY DUPLICATION Survey questions will address United States Mint related products and do not duplicate the efforts of other agencies/ organizations. Our internal review and approval process ensures that duplication of data gathering within the United States Mint is eliminated. Additionally, no other organization can conduct a survey of the United States Mint customers because our customer list is unique and secured by the United States Mint. A5. METHODS TO MINIMIZE BURDEN ON SMALL BUSINESSES OR OTHER SMALL ENTITIES The data collections for the most part will be targeted to individuals. Although some customers are coin and hobby dealers that may operate a small business, all information requests will be voluntary. In addition, respondents will rarely be required to consult or access their records for detailed factual information. A6. CONSEQUENCES OF LESS FREQUENT COLLECTION ON FEDERAL PROGRAMS OR POLICY ACTIVITIES The United States Mint would not be in compliance with Executive Order 12862 if some of the collection efforts were not undertaken. Also, with the United States Mint operating as a self-funding agency, the information and the changes resulting from data collections are crucial to United States Mint numismatic sales efforts. A7. SPECIAL CIRCUMSTANCE REQUIRING DATA COLLECTION TO BE INCONSISTENT WITH GUIDELINES IN 5 CFR 1320.6 No special circumstances require the collection to be conducted in a manner inconsistent with the guidelines in 5 CFR 1320.6. A8. CONSULTATION WITH INDIVIDUALS OUTSIDE OF THE AGENCY ON AVAILABILITY OF DATA, FREQUENCY OF COLLECTION, CLARITY OF INSTRUCTION AND FORMS, AND DATA ELEMENTS The United States Mint collaborates with professional marketing firms and contractors with expertise in marketing research, statistical analysis, and customer driven marketing. Their assistance is utilized in development, administration, and analysis research. A9. EXPLANATION OF DECISION TO PROVIDE PAYMENT OR GIFT TO RESPONDENTS The United States Mint has compensated respondents only when it was necessary as an incentive for their extensive time or expertise. Specific justification has accompanied such requests. In the future, the United States Mint will use compensation for respondents only when it is deemed necessary. A10. ASSURANCE OF CONFIDENTIALITY OF RESPONSES Survey respondents contacted by mail, fax, Internet, or some other form of written communication will be advised on the survey form, cover letter, or other accompanying document that participation is voluntary and that the data provided will be secured. As part of the introduction to a data gathering effort during telephone or personal interviews, the interviewer will inform the respondents that the survey is voluntary and that each individual’s responses will be secured. Focus group participants will verbally receive similar assurances during opening statements of the interview session. A11. JUSTIFICATION OF SENSITIVE QUESTIONS Not applicable. Sensitive information is not collected. A12. ESTIMATED BURDEN OF INFORMATION COLLECTION The following table is a breakdown of the estimated number of hours for a three-year generic clearance and estimated number of respondents for a three-year generic clearance. However, due to changes in the market and possible new coin programs legislated by Congress, this figure could increase. Estimated number of hours (3 years) Research Naxion (Formally known as ‘‘Nat’l Analysts Worldwide’’) Customer Acquisition Research ................................... Naxion (Formally known as ‘‘Nat’l Analysts Worldwide’’) General Analytics Research ......................................... VerDate Sep<11>2014 14:48 Nov 03, 2017 Jkt 244001 PO 00000 Frm 00090 Fmt 4703 Sfmt 4703 E:\FR\FM\06NON1.SGM 06NON1 5,451 3,357 Estimated number of respondents (3 years) 12,000 25,200 51474 Federal Register / Vol. 82, No. 213 / Monday, November 6, 2017 / Notices Estimated number of hours (3 years) Research Estimated number of respondents (3 years) Naxion (Formally known as ‘‘Nat’l Analysts Worldwide’’) Customer Satisfaction Tracking Research ................... Naxion (Formally known as ‘‘Nat’l Analysts Worldwide’’) Focus Group Research ................................................. Web Usability Research .......................................................................................................................................... 2,700 3,840 216 10,800 1,920 216 Total .................................................................................................................................................................. 15,564 50,136 A13. ESTIMATED TOTAL ANNUAL COST BURDEN TO RESPONDENTS A14. ESTIMATED ANNUALIZED COST TO THE FEDERAL GOVERNMENT The following table is a breakdown of the estimated cost to the United States Mint based on previous experience. Estimates of the cost burden to respondents is unknown at this time. Annual estimated cost Research Naxion (Formally known Naxion (Formally known Naxion (Formally known Naxion (Formally known Web Usability Research Total estimated— 3 years as ‘‘Nat’l Analysts Worldwide’’) Customer Acquisition Research ................................... as ‘‘Nat’l Analysts Worldwide’’) General Analytics Research ......................................... as ‘‘Nat’l Analysts Worldwide’’) Customer Satisfaction Tracking Research ................... as ‘‘Nat’l Analysts Worldwide’’) Focus Group Research ................................................. .......................................................................................................................................... $399,000 400,000 240,000 415,000 100,000 $1,197,000 1,200,000 720,000 1,245,000 300,000 Total .................................................................................................................................................................. 1,554,000 4,662,000 A15. REASON FOR CHANGE IN BURDEN SUPPORTING STATEMENT B UNITED STATES MINT GENERIC CLEARANCE There is no change. (December 1, 2017–December 1, 2020) 1525–0012 A16. PLANS FOR TABULATION STATISTICAL ANALYSIS AND PUBLICATION Information from data collection will not be published for statistical purposes. A17. REASONS WHY DISPLAYING THE OMB EXPIRATION DATE IS INAPPROPRIATE Displaying the expiration date may cause problems with respondents for data collection programs that overlap the three-year authorization periods. In addition, respondents might be declined to refuse to participate if the form carries an authorization date that is expired or soon to expire. A18. EXCEPTIONS TO THE CERTIFICATION STATEMENT ON OMB FORM 83–1 Pmangrum on DSK3GDR082PROD with NOTICES Not applicable. There are no exceptions for certification. B. COLLECTION OF INFORMATION EMPLOYING STATISTICAL METHODS B1. UNIVERSE AND RESPONDENT SELECTION Surveys covered under this generic clearance will vary with regard to the universe and respondent selection. The potential universe for some surveys will include our active and inactive customers, while others may include far fewer. However, because the United States Mint is attempting to expand its numismatic markets and practically all Americans are users of circulating coinage, the universe for some surveys may include the entire United States population base, with a statistically valid sample selected for research. B2. PROCEDURES FOR COLLECTING INFORMATION The specific method of data collection for each survey will be provided to OMB before each survey is conducted. B3. METHODS TO MAXIMIZE RESPONSE The United States Mint has found that by sending an advance notice letter to those customers participating in a VerDate Sep<11>2014 14:48 Nov 03, 2017 Jkt 244001 PO 00000 Frm 00091 Fmt 4703 Sfmt 4703 telephone survey the rate of response can be increased and will employ this technically when possible and cost effective. The United States Mint will employ procedures to review and test questions by survey experts to ensure that questions and instructions are clear, relevant, and unambiguous. Surveys employing non-response follow-up techniques will use multiple contacts by telephone and/or additional mailing of the questionnaire to ensure an adequate response. B4. TESTING OF PROCEDURES In most cases, a pretest of the data collection instruments will be conducted prior to its use. Pretests will include review by knowledgeable United States Mint staff and consultants. In the case of telephone surveys, the pretest will include monitoring of interviewers and respondents by United States Mint staff and/or consultants prior to the actual survey. No pretest will include provisions for contacting more than nine respondents. B5. CONTACTS FOR STATISTICAL ASPECTS AND DATA COLLECTION The contact person for questions regarding any statistical aspects employed or data collection procedures used will be provided to OMB before each survey. Administrative questions regarding the Mint use of this generic clearance should be directed to Manoj Pillai; Numismatic and Bullion E:\FR\FM\06NON1.SGM 06NON1 Federal Register / Vol. 82, No. 213 / Monday, November 6, 2017 / Notices Directorate, 5th Floor; United States Mint; 801 9th Street NW.; Washington, DC 20220. [FR Doc. 2017–24087 Filed 11–3–17; 8:45 am] BILLING CODE 4810–37–P U.S.-CHINA ECONOMIC AND SECURITY REVIEW COMMISSION Notice of Open Public Event U.S.-China Economic and Security Review Commission. ACTION: Notice of open public event. AGENCY: Notice is hereby given of the following open public event of the U.S.China Economic and Security Review Commission. The Commission is mandated by Congress to investigate, assess, and report to Congress annually on ‘‘the national security implications of the economic relationship between the United States and the People’s Republic of China.’’ Pursuant to this mandate, the Commission will hold a public release of its 2017 Annual Report to Congress in Washington, DC on November 15, 2017. SUMMARY: The release is scheduled for Wednesday, November 15, 2017 from 9:00 a.m. to 10:00 a.m. ADDRESSES: Hart Senate Office Building, Room 902, Washington, DC. Please check the Commission’s Web site at www.uscc.gov for possible changes to the event schedule. Reservations are not required to attend. FOR FURTHER INFORMATION CONTACT: Any member of the public seeking further information concerning the event should contact Leslie Tisdale, 444 North Capitol Street NW., Suite 602, Washington, DC 20001; telephone: 202– 624–1496, or via email at ltisdale@ uscc.gov. Reservations are not required to attend. SUPPLEMENTARY INFORMATION: Topics to Be Discussed: The Commission’s 2017 Annual Report to Congress addresses the following topics: • U.S.-China Economic and Trade Relations, including: Year in Review: Economics Trade; Chinese Investment in the United States; and U.S. Access to China’s Consumer Market. • U.S.-China Security Relations, including: Year in Review: Security and Foreign Affairs; China’s Military Modernization in 2017; and Hotspots along China’s Maritime Periphery. • China and the World, including: China and Continental Southeast Asia; China and Northeast Asia; China and Taiwan; China and Hong Kong; and China’s Domestic Information Controls, Pmangrum on DSK3GDR082PROD with NOTICES DATES: VerDate Sep<11>2014 14:48 Nov 03, 2017 Jkt 244001 Global Media Influence, and Cyber Diplomacy. • China’s High-Tech Development, including China’s Pursuit of Dominance in Computing, Robotics, and Biotechnology; and China’s Pursuit of Advanced Weapons. Authority: Congress created the U.S.China Economic and Security Review Commission in 2000 in the National Defense Authorization Act (Pub. L. 106– 398), as amended by Division P of the Consolidated Appropriations Resolution, 2003 (Pub. L. 108–7), as amended by Public Law 109–108 (November 22, 2005), as amended by Public Law 113–291 (December 19, 2014). Dated: November 1, 2017. Michael Danis, Executive Director, U.S.-China Economic and Security Review Commission. [FR Doc. 2017–24120 Filed 11–3–17; 8:45 am] BILLING CODE 1137–00–P DEPARTMENT OF VETERANS AFFAIRS Privacy Act of 1974; System of Records Department of Veterans Affairs. Rescindment of systems of records notices. AGENCY: ACTION: The Department of Veterans Affairs (VA) is rescinding nine outdated systems of records. DATES: VA has ceased maintaining the systems of records listed in this notice. Rescindment is effective November 6, 2017. ADDRESSES: Written comments may be submitted through www.Regulations.gov; by mail or handdelivery to Director, Regulation Policy and Management (00REG), Department of Veterans Affairs, 810 Vermont Ave. NW., Room 1064, Washington, DC 20420; or by fax to (202) 273–9026 (this is not a toll-free number). Comments should indicate that they are submitted in response to ‘‘Rescindment of Systems of Records Notices’’. All comments received will be available for public inspection in the Office of Regulation Policy and Management, Room 1063B, between the hours of 8:00 a.m. and 4:30 p.m., Monday through Friday (except holidays). Please call (202) 461–4902 for an appointment (this is not a toll-free number.) In addition, comments may be viewed online at www.Regulations.gov. FOR FURTHER INFORMATION CONTACT: VA Privacy Service (005P1A), Office of Privacy Information and Identity Protection, Office of Privacy and Risk, SUMMARY: PO 00000 Frm 00092 Fmt 4703 Sfmt 4703 51475 Office of Information and Technology, Department of Veterans Affairs, 810 Vermont Ave. NW., Washington, DC 20420, (202) 273–5070 (this is not a tollfree number). SUPPLEMENTARY INFORMATION: The Privacy Act of 1974, U.S.C. 552a(e)(1) provides that an agency may only collect or maintain in its records information about individuals that is relevant and necessary to accomplish a purpose that is required by statute or executive order. VA has stopped maintaining the systems listed and expunged the records in accordance with the requirements in the System of Records Notices and the applicable records retention or disposition schedules approved by the National Archives and Records Administration. System Names, Numbers and Histories 1. Department of Medicine and Surgery Engineering Employee Management Information Records—VA (07VA138). Categories of individuals covered by the system were VA engineering employees with the Department of Medicine and Surgery. Records in the system included personal identification information, data on cost center and hourly wage rate, and work location. System was published in the Federal Register prior to 1995 and was revised in part on October 19, 2009, at 74 FR 53585. 2. Individual Requests for Information from Appellate Records—VA (12VA01). Categories of individuals covered by the system included persons requesting information under the Freedom of Information Act and the Privacy Act. This system contained requests for information, responses to requests, and loose-leaf log books and was published in the Federal Register prior to 1995. 3. Personnel Registration under Controlled Substance Act—VA (28VA119). Categories of individuals covered by the system were health practitioners authorized to prescribe drugs under the Controlled Substance Act. Categories of records in the system were registration card records containing the information necessary for verification of employee control under the Controlled Substance Act; employee name, social security number, and signature; and Drug Enforcement Agency control number assigned by either the State or the VA, depending on local policy as required by the Act. This system was published in the Federal Register prior to 1995 and was revised in part on October 19, 2009, at 74 FR 53585. 4. Electronic Document Management System (EDMS)—VA (92VA045): Records were maintained in electronic E:\FR\FM\06NON1.SGM 06NON1

Agencies

[Federal Register Volume 82, Number 213 (Monday, November 6, 2017)]
[Notices]
[Pages 51472-51475]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-24087]


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DEPARTMENT OF THE TREASURY

United States Mint


Renewal of Currently Approved Information Collection: Comment 
Request for Customer Satisfaction and Opinion Surveys, and Focus Group 
Interviews

AGENCY: United States Mint, Treasury.

ACTION: Notice and request for comments.

-----------------------------------------------------------------------

SUMMARY: The United States Mint, a bureau of the Department of the 
Treasury, invites the general public and other Federal agencies to take 
this opportunity to comment on currently approved information 
collection 1525-0012, as required by the Paperwork Reduction Act of 
1995, The United States Mint is soliciting comments on the United 
States Mint customer satisfaction and opinion surveys, and focus group 
interviews.

DATES: Written comments should be received on or before November 30, 
2017, to be assured of consideration.

ADDRESSES: Direct all written comments to Mary Ann Scharbrough, Records 
Officer, Office of the Director; United States Mint; 801 9th Street 
NW., Washington, DC 20220; (202) 384-5805 (this is not a toll-free 
number); mary.scharbrough@usmint.treas.gov.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection package should be directed to Mary 
Ann Scharbrough, Records Officer, Office of the Director; United States 
Mint; 801 9th Street NW.; Washington, DC 20220; (202) 384-5805 (this is 
not a toll-free number); mary.scharbrough@usmint.treas.gov.

SUPPLEMENTARY INFORMATION: 
    Title: United States Mint Customer Satisfaction and Opinion 
Surveys, and Focus Group Interviews.
    OMB Number: 1525 0012.
    Abstract: The proposed customer satisfaction and opinion surveys 
and focus group interviews will allow the United States Mint to assess 
the acceptance of, potential demand for, and barriers to acceptance/
increased demand for current and future products, and the needs and 
desires of customers for more efficient, economical services.
    Current Actions: The United States Mint conducts customer 
satisfaction and opinion surveys, and focus group interviews to measure 
customer opinion and assess acceptance of, the potential demand for, 
and barriers to acceptance/increased demand for United States Mint 
products, and to determine the level of satisfaction of United States 
Mint customers and the general public.
    Type of Review: Renewal of a currently approved information 
collection.
    Affected Public: The affected public includes serious and casual 
numismatic collectors, dealers, and persons in the numismatic business, 
and the general public.
    Estimated Number of Respondents: The estimated number of annual 
respondents is 50,136.
    Estimated Total Annual Burden Hours: The estimated number of annual 
burden hours is 15,564.
    Requests for Comments: Comments submitted in response to this 
notice will be summarized and/or included in the request for Office of 
Management and Budget approval. All comments will become a matter of 
public record. Comments are invited on: (a) Whether the collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information shall have practical 
utility; (b) the accuracy of the agency's estimate of the burden of the 
collection of information; (c) ways to enhance the quality, utility, 
and clarity of the information to be collected; (d) ways to minimize 
the burden of the collection of information on respondents, including 
through the use of automated collection techniques or other forms of 
information technology; and (e) estimates of capital or start-up costs 
and costs of operation, maintenance, and purchase of services to 
provide information.

    Authority:  Pursuant to 31 U.S.C. 5111, 5112, 5135, 5136, and 31 
CFR 92.

Jean Gentry,
Chief Counsel, United States Mint.

SUPPORTING STATEMENT A

UNITED STATES MINT GENERIC CLEARANCE

(December 1, 2017-December 1, 2020) 1525-0012

A. JUSTIFICATION

A1. CIRCUMSTANCES NECESSITATING THE COLLECTION OF INFORMATION
This is a request for a three-year generic clearance to conduct 
customer satisfaction and opinion surveys, and focus group interviews. 
This clearance will allow the United States Mint to comply with 
Executive Order 12862 and assist the United States Mint in fulfilling 
its mission.
    The mission of the United States Mint is to serve the American 
people by manufacturing and distributing the highest quality 
circulating coinage and national medals for the Nation to conduct its 
trade and commerce, and providing security over assets entrusted to the 
United States Mint.
    The United States Mint is responsible for producing proof, 
uncirculated, circulated and commemorative coins, and medals, and 
platinum, gold and silver bullion coins in response to programs 
legislated by Congress in support of domestic trade and commerce, 
civic, philanthropic, and national organizations.
    To effectively accomplish the goals of these programs, it is 
crucial for the United States Mint to know and maintain awareness of 
customer preferences and needs by continually monitoring customer 
satisfaction.
    However, because the time period between program authorization, 
production, and product shipment is often short, the United States Mint 
has not always had adequate time to obtain needed information about 
customer preferences and market conditions.
    Therefore, the use of generic clearance to conduct customer 
satisfaction and opinion surveys, and focus group interviews will allow 
the United States Mint to quickly obtain useful data to create more 
profitable programs and to provide better service and products to the 
American public.
    The Supporting Statement contains authorization under which these 
data collections efforts are implemented. Supporting Statement B 
contains a list of anticipated projects that may be submitted for 
approval through the generic clearance process between

[[Page 51473]]

November 1, 2017 and November 1, 2020.
    This clearance covers data collection efforts by the United States 
Mint Directorates. An internal review of all proposed data collections 
will be performed to ensure the following:

 Consistency with United States Mint mission and strategic 
objectives.
 Appropriate priority within United States Mint's Strategic 
Plan and/or United States Mint annual business plan.
 Technical adequacy in issues such as frame, sample selection, 
response rates, quality control in data gathering, recording, and 
analysis.
 Minimizes burden on respondents.
 Confidentiality of individual responses.
 Consistency with this generic clearance.
 Consistency with applicable laws and regulations.
A2. USE OF DATA
A variety of data collection methods will be employed, including web-
based surveys, telephone CATI systems (computer-assisted telephone 
interviews), focus group interviews, and other appropriate means. The 
information will be used to:
 Determine customer opinions about the quality of products, 
pricing, delivery, and other services provided by the United States 
Mint.
 Determine customer needs and wants in regard to future 
products and services.
 Define the next steps/actions plans to improving customer 
satisfaction and United State Mint sales operations.
A3. USE OF INFORMATION TECHNOLOGY TO REDUCE BURDEN
 In past instances, the United States Mint has used CATI 
systems and web-based surveys (both provided by contractors) for data 
collection efforts. The CTI systems and web-based surveys increase 
efficiency and validity of surveys and decrease the time required for 
each interview and, consequently, the overall burden on respondents. 
These methodologies allow the computer to perform a number of critical 
quality assurance routines that are monitored by survey supervisors. 
These include tracking average interview length and refusal and 
termination rate.
A4. EFFORTS TO IDENTIFY DUPLICATION
Survey questions will address United States Mint related products and 
do not duplicate the efforts of other agencies/organizations. Our 
internal review and approval process ensures that duplication of data 
gathering within the United States Mint is eliminated.
    Additionally, no other organization can conduct a survey of the 
United States Mint customers because our customer list is unique and 
secured by the United States Mint.
A5. METHODS TO MINIMIZE BURDEN ON SMALL BUSINESSES OR OTHER SMALL 
ENTITIES
The data collections for the most part will be targeted to individuals. 
Although some customers are coin and hobby dealers that may operate a 
small business, all information requests will be voluntary. In 
addition, respondents will rarely be required to consult or access 
their records for detailed factual information.
A6. CONSEQUENCES OF LESS FREQUENT COLLECTION ON FEDERAL PROGRAMS OR 
POLICY ACTIVITIES
The United States Mint would not be in compliance with Executive Order 
12862 if some of the collection efforts were not undertaken. Also, with 
the United States Mint operating as a self-funding agency, the 
information and the changes resulting from data collections are crucial 
to United States Mint numismatic sales efforts.
A7. SPECIAL CIRCUMSTANCE REQUIRING DATA COLLECTION TO BE INCONSISTENT 
WITH GUIDELINES IN 5 CFR 1320.6
No special circumstances require the collection to be conducted in a 
manner inconsistent with the guidelines in 5 CFR 1320.6.
A8. CONSULTATION WITH INDIVIDUALS OUTSIDE OF THE AGENCY ON AVAILABILITY 
OF DATA, FREQUENCY OF COLLECTION, CLARITY OF INSTRUCTION AND FORMS, AND 
DATA ELEMENTS
The United States Mint collaborates with professional marketing firms 
and contractors with expertise in marketing research, statistical 
analysis, and customer driven marketing. Their assistance is utilized 
in development, administration, and analysis research.
A9. EXPLANATION OF DECISION TO PROVIDE PAYMENT OR GIFT TO RESPONDENTS
The United States Mint has compensated respondents only when it was 
necessary as an incentive for their extensive time or expertise. 
Specific justification has accompanied such requests. In the future, 
the United States Mint will use compensation for respondents only when 
it is deemed necessary.
A10. ASSURANCE OF CONFIDENTIALITY OF RESPONSES
Survey respondents contacted by mail, fax, Internet, or some other form 
of written communication will be advised on the survey form, cover 
letter, or other accompanying document that participation is voluntary 
and that the data provided will be secured. As part of the introduction 
to a data gathering effort during telephone or personal interviews, the 
interviewer will inform the respondents that the survey is voluntary 
and that each individual's responses will be secured. Focus group 
participants will verbally receive similar assurances during opening 
statements of the interview session.
A11. JUSTIFICATION OF SENSITIVE QUESTIONS
Not applicable. Sensitive information is not collected.
A12. ESTIMATED BURDEN OF INFORMATION COLLECTION
The following table is a breakdown of the estimated number of hours for 
a three-year generic clearance and estimated number of respondents for 
a three-year generic clearance.
    However, due to changes in the market and possible new coin 
programs legislated by Congress, this figure could increase.

------------------------------------------------------------------------
                                             Estimated       Estimated
                                             number of       number of
                Research                     hours (3     respondents (3
                                              years)          years)
------------------------------------------------------------------------
Naxion (Formally known as ``Nat'l                  5,451          12,000
 Analysts Worldwide'') Customer
 Acquisition Research...................
Naxion (Formally known as ``Nat'l                  3,357          25,200
 Analysts Worldwide'') General Analytics
 Research...............................

[[Page 51474]]

 
Naxion (Formally known as ``Nat'l                  2,700          10,800
 Analysts Worldwide'') Customer
 Satisfaction Tracking Research.........
Naxion (Formally known as ``Nat'l                  3,840           1,920
 Analysts Worldwide'') Focus Group
 Research...............................
Web Usability Research..................             216             216
                                         -------------------------------
    Total...............................          15,564          50,136
------------------------------------------------------------------------

A13. ESTIMATED TOTAL ANNUAL COST BURDEN TO RESPONDENTS
Estimates of the cost burden to respondents is unknown at this time.
A14. ESTIMATED ANNUALIZED COST TO THE FEDERAL GOVERNMENT
The following table is a breakdown of the estimated cost to the United 
States Mint based on previous experience.

------------------------------------------------------------------------
                                                               Total
                Research                      Annual       estimated-- 3
                                          estimated cost       years
------------------------------------------------------------------------
Naxion (Formally known as ``Nat'l               $399,000      $1,197,000
 Analysts Worldwide'') Customer
 Acquisition Research...................
Naxion (Formally known as ``Nat'l                400,000       1,200,000
 Analysts Worldwide'') General Analytics
 Research...............................
Naxion (Formally known as ``Nat'l                240,000         720,000
 Analysts Worldwide'') Customer
 Satisfaction Tracking Research.........
Naxion (Formally known as ``Nat'l                415,000       1,245,000
 Analysts Worldwide'') Focus Group
 Research...............................
Web Usability Research..................         100,000         300,000
                                         -------------------------------
    Total...............................       1,554,000       4,662,000
------------------------------------------------------------------------

A15. REASON FOR CHANGE IN BURDEN
There is no change.
A16. PLANS FOR TABULATION STATISTICAL ANALYSIS AND PUBLICATION
Information from data collection will not be published for statistical 
purposes.
A17. REASONS WHY DISPLAYING THE OMB EXPIRATION DATE IS INAPPROPRIATE
Displaying the expiration date may cause problems with respondents for 
data collection programs that overlap the three-year authorization 
periods. In addition, respondents might be declined to refuse to 
participate if the form carries an authorization date that is expired 
or soon to expire.
A18. EXCEPTIONS TO THE CERTIFICATION STATEMENT ON OMB FORM 83-1
Not applicable. There are no exceptions for certification.

SUPPORTING STATEMENT B

UNITED STATES MINT GENERIC CLEARANCE

(December 1, 2017-December 1, 2020) 1525-0012

B. COLLECTION OF INFORMATION EMPLOYING STATISTICAL METHODS

B1. UNIVERSE AND RESPONDENT SELECTION
Surveys covered under this generic clearance will vary with regard to 
the universe and respondent selection. The potential universe for some 
surveys will include our active and inactive customers, while others 
may include far fewer.
    However, because the United States Mint is attempting to expand its 
numismatic markets and practically all Americans are users of 
circulating coinage, the universe for some surveys may include the 
entire United States population base, with a statistically valid sample 
selected for research.
B2. PROCEDURES FOR COLLECTING INFORMATION
The specific method of data collection for each survey will be provided 
to OMB before each survey is conducted.
B3. METHODS TO MAXIMIZE RESPONSE
The United States Mint has found that by sending an advance notice 
letter to those customers participating in a telephone survey the rate 
of response can be increased and will employ this technically when 
possible and cost effective. The United States Mint will employ 
procedures to review and test questions by survey experts to ensure 
that questions and instructions are clear, relevant, and unambiguous. 
Surveys employing non-response follow-up techniques will use multiple 
contacts by telephone and/or additional mailing of the questionnaire to 
ensure an adequate response.
B4. TESTING OF PROCEDURES
In most cases, a pretest of the data collection instruments will be 
conducted prior to its use. Pretests will include review by 
knowledgeable United States Mint staff and consultants. In the case of 
telephone surveys, the pretest will include monitoring of interviewers 
and respondents by United States Mint staff and/or consultants prior to 
the actual survey. No pretest will include provisions for contacting 
more than nine respondents.
B5. CONTACTS FOR STATISTICAL ASPECTS AND DATA COLLECTION
The contact person for questions regarding any statistical aspects 
employed or data collection procedures used will be provided to OMB 
before each survey. Administrative questions regarding the Mint use of 
this generic clearance should be directed to Manoj Pillai; Numismatic 
and Bullion

[[Page 51475]]

Directorate, 5th Floor; United States Mint; 801 9th Street NW.; 
Washington, DC 20220.

[FR Doc. 2017-24087 Filed 11-3-17; 8:45 am]
 BILLING CODE 4810-37-P