Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 49172-49173 [2017-23018]
Download as PDF
<![CDATA[
49172
Notices
Federal Register
Vol. 82, No. 204
Tuesday, October 24, 2017
This section of the FEDERAL REGISTER
contains documents other than rules or
proposed rules that are applicable to the
public. Notices of hearings and investigations,
committee meetings, agency decisions and
rulings, delegations of authority, filing of
petitions and applications and agency
statements of organization and functions are
examples of documents appearing in this
section.
AGENCY FOR INTERNATIONAL
DEVELOPMENT
Agency Information Collection
Activities: Proposed Collection;
Comment Request; Generic Clearance
for the Collection of Qualitative
Feedback on Agency Service Delivery
U.S. Agency for International
Development (USAID).
ACTION: Notice of a request for
comments regarding a renewal
information collection.
AGENCY:
As part of a Federal
Government-wide effort to streamline
the process to seek feedback from the
public on service delivery, we are
seeking comment on the development of
the following proposed Generic
Information Collection Request (Generic
ICR): ‘‘Fast Track Generic Clearance for
the Collection of Qualitative Feedback
on Agency Service Delivery’’ for
approval under the Paperwork
Reduction Act (PRA). This notice
announces our intent to submit this
collection to OMB for approval and
solicits comments on specific aspects
for the proposed information collection.
This option is a fast track for approval
to streamline the timing to implement
certain types of surveys and related
collection of information. USAID uses
the approval to cover the instruments of
collection (such as a survey, a window
pop-up survey, a focus group, or a
comment card), which are designed to
get customer feedback on USAID service
delivery for various programs. This
request for approval broadly addresses
USAID’s need for information about
what our customers think of our
services so that we can improve service
delivery; specific information collection
activities will be incorporated into the
approval as the need for the information
is identified. For example, when we
implement a new program and provide
information about the services for the
program on our Web site, we may
asabaliauskas on DSKBBXCHB2PROD with NOTICES
SUMMARY:
VerDate Sep<11>2014
17:47 Oct 23, 2017
Jkt 244001
provide a voluntary customer service
questionnaire about how well the
program is working for our customers,
specifically within the area of customer
service. USAID is requesting to increase
the number of respondents in the fast
track approval due to an anticipated
increase in the number of customer
respondents responding to customer
service surveys that will be sent to a
broader scope and greater number of
USAID customers.
DATES: All comments should be
submitted within 60 calendar days from
the date of this publication.
ADDRESSES: Submit comments by one of
the following methods:
Web site: www.regulations.gov.
Mail comments to: Bureau for
Management, Office of Management
Services, Information and Records
Division M/MS/IRD, by mail to U.S.
Agency for International Development,
Ronald Reagan Building, Room 2.7 C,
1300 Pennsylvania Ave. NW.,
Washington, DC 20523–2701, or by
email to recordsinquiry@usaid.gov.
Comments submitted in response to
this notice may be made available to the
public through www.regulations.gov.
For this reason, please do not include in
your comments information of a
confidential nature, such as sensitive
personal information or proprietary
information. Please note that responses
to this public comment request
containing any routine notice about the
confidentiality of the communication
will be treated as public comments that
may be made available to the public
notwithstanding the inclusion of the
routine notice.
FOR FURTHER INFORMATION CONTACT:
Sylvia Joyner, Bureau for Management,
Office of Management Services,
Information and Records Division, U.S.
Agency for International Development,
Washington, DC 20523–2701: Tel 202–
712–5007 or via email sjoyner@
usaid.gov.
SUPPLEMENTARY INFORMATION:
Title and OMB Number: Fast Track
Generic Clearance for the Collection of
Qualitative Feedback on Agency Service
Delivery.
Needs and Uses: The proposed
information collection activity provides
a means to garner qualitative customer
and stakeholder feedback in an efficient,
timely manner, in accordance with the
Administration’s commitment to
PO 00000
Frm 00001
Fmt 4703
Sfmt 4703
improving service delivery. By
qualitative feedback we mean
information that provides useful
insights on perceptions and opinions,
but are not statistical surveys that yield
quantitative results that can be
generalized to the population of study.
This feedback will provide insights into
customer or stakeholder perceptions,
experiences and expectations, provide
an early warning of issues with service,
or focus attention on areas where
communication, training or changes in
operations might improve delivery of
products or services. These collections
will allow for ongoing, collaborative and
actionable communications between the
Agency and its customers and
stakeholders. It will also allow feedback
to contribute directly to the
improvement of program management.
The solicitation of feedback will target
areas such as: Timeliness,
appropriateness, accuracy of
information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. Responses
will be assessed to plan and inform
efforts to improve or maintain the
quality of service offered to the public.
If this information is not collected, vital
feedback from customers and
stakeholders on the Agency’s services
will be unavailable. The Agency will
only submit a collection for approval
under this generic clearance if it meets
the following conditions:
• The collections are voluntary.
• The collections are low-burden for
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per
respondent) and are low-cost for both
the respondents and the Federal
Government.
• The collections are
noncontroversial and do not raise issues
of concern to other Federal agencies.
• Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future.
• Personally identifiable information
(PII) is collected only to the extent
necessary and is not retained.
• Information gathered will be used
only internally for general service
improvement and program management
purposes and is not intended for release
outside of the agency.
E:\FR\FM\24OCN1.SGM
24OCN1
asabaliauskas on DSKBBXCHB2PROD with NOTICES
Federal Register / Vol. 82, No. 204 / Tuesday, October 24, 2017 / Notices
• Information gathered will not be
used for the purpose of substantially
informing influential policy decisions.
• Information gathered will yield
qualitative information; the collections
will not be designed or expected to
yield statistically reliable results or used
as though the results are generalizable to
the population of study.
Feedback collected under this generic
clearance provides useful information,
but it does not yield data that can be
generalized to the overall population.
This type of generic clearance for
qualitative information will not be used
for quantitative information collections
that are designed to yield reliably
actionable results, such as monitoring
trends over time or documenting
program performance. Such data uses
require more rigorous designs that
address: The target population to which
generalizations will be made, the
sampling frame, the sample design
(including stratification and clustering),
the precision requirements or power
calculations that justify the proposed
sample size, the expected response rate,
methods for assessing potential
nonresponse bias, the protocols for data
collection, and any testing procedures
that were or will be undertaken prior to
fielding the study. Depending on the
degree of influence the results are likely
to have, such collections may still be
eligible for submission for other generic
mechanisms that are designed to yield
quantitative results.
As a general matter, information
collections will not result in any new
system of records containing privacy
information and will not ask questions
of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
Current Actions: Processing
Information Collection as Fast Track
Generic.
Type of Review: Renewal.
Affected Public: Individuals or
Households; Business or Other ForProfit; Not-For-Profit Institutions;
Farms; Federal Government; State,
Local, or Tribal Government.
Estimated Annual Number of
Respondents: 10,000.
Below we provide projected average
burden estimates for the next three
years:
Average Expected Annual Number of
Activities: 100.
Average Number of Respondents per
Activity: 1,000.
Responses per Respondent: 1.
Annual Responses: 10,000.
Average Minutes per Response: 10
minutes.
Annual Burden Hours: 10,000 hours.
VerDate Sep<11>2014
20:13 Oct 23, 2017
Jkt 244001
Frequency: On occasion.
Request for Comments: Comments
submitted in response to this notice will
be summarized and/or included in the
request for OMB approval. Comments
are invited on: (a) Whether the
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information shall have
practical utility; (b) the accuracy of the
agency’s estimate of the burden of the
collection of information; (c) ways to
enhance the quality, utility, and clarity
of the information to be collected; (d)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
other forms of information technology;
and (e) estimates of capital or start-up
costs and costs of operation,
maintenance, and purchase of services
to provide information. Burden means
the total time, effort, or financial
resources expended by persons to
generate, maintain, retain, disclose or
provide information to or for a Federal
agency. This includes the time needed
to review instructions; to develop,
acquire, install and utilize technology
and systems for the purpose of
collecting, validating and verifying
information, processing and
maintaining information, and disclosing
and providing information; to train
personnel and to be able to respond to
a collection of information, to search
data sources, to complete and review
the collection of information; and to
transmit or otherwise disclose the
information. All written comments will
be available for public inspection on
regulations.gov. An agency may not
conduct or sponsor, and a person is not
required to respond to, a collection of
information unless it displays a
currently valid Office of Management
and Budget Control Number.
Dated: October 16, 2017.
Paulette Murray,
Supervisory Records Information
Management Specialist, Bureau for
Management, Office of Management Services,
Information and Records Division.
[FR Doc. 2017–23018 Filed 10–23–17; 8:45 am]
BILLING CODE P
DEPARTMENT OF AGRICULTURE
Submission for OMB Review;
Comment Request
October 19, 2017.
The Department of Agriculture will
submit the following information
collection requirement(s) to OMB for
review and clearance under the
PO 00000
Frm 00002
Fmt 4703
Sfmt 4703
49173
Paperwork Reduction Act of 1995,
Public Law 104–13 on or after the date
of publication of this notice. Comments
are requested regarding: (1) Whether the
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information will have
practical utility; (2) the accuracy of the
agency’s estimate of burden including
the validity of the methodology and
assumptions used; (3) ways to enhance
the quality, utility and clarity of the
information to be collected; and (4)
ways to minimize the burden of the
collection of information on those who
are to respond, including through the
use of appropriate automated,
electronic, mechanical, or other
technological collection techniques or
other forms of information technology
should be addressed to: Desk Officer for
Agriculture, Office of Information and
Regulatory Affairs, Office of
Management and Budget (OMB), New
Executive Office Building, Washington,
DC; New Executive Office Building, 725
17th Street NW., Washington, DC 20503.
Commenters are encouraged to submit
their comments to OMB via email to:
OIRA_Submission@omb.eop.gov or fax
(202) 395–5806 and to Departmental
Clearance Office, USDA, OCIO, Mail
Stop 7602, Washington, DC 20250–
7602.
Comments regarding these
information collections are best assured
of having their full effect if received by
November 24, 2017. Copies of the
submission(s) may be obtained by
calling (202) 720–8681.
An agency may not conduct or
sponsor a collection of information
unless the collection of information
displays a currently valid OMB control
number and the agency informs
potential persons who are to respond to
the collection of information that such
persons are not required to respond to
the collection of information unless it
displays a currently valid OMB control
number.
Agricultural Marketing Service
Title: Plan for Estimating Daily
Livestock Slaughter under Federal
Inspection.
OMB Control Number: 0581–0050.
Summary of Collection: The
Agriculture Marketing Act of 1946 (7
U.S.C. 1621–1627) Section 203(g),
directs and authorizes the collection
and dissemination of marketing
information, including adequate outlook
information on a market area basis, for
the purpose of anticipating and meeting
consumer requirements aiding in the
maintenance of farm income and to
bring about a balance between
E:\FR\FM\24OCN1.SGM
24OCN1
]]>Agencies
[Federal Register Volume 82, Number 204 (Tuesday, October 24, 2017)]
[Notices]
[Pages 49172-49173]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-23018]
========================================================================
Notices
Federal Register
________________________________________________________________________
This section of the FEDERAL REGISTER contains documents other than rules
or proposed rules that are applicable to the public. Notices of hearings
and investigations, committee meetings, agency decisions and rulings,
delegations of authority, filing of petitions and applications and agency
statements of organization and functions are examples of documents
appearing in this section.
========================================================================
Federal Register / Vol. 82, No. 204 / Tuesday, October 24, 2017 /
Notices
[[Page 49172]]
-----------------------------------------------------------------------
AGENCY FOR INTERNATIONAL DEVELOPMENT
Agency Information Collection Activities: Proposed Collection;
Comment Request; Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery
AGENCY: U.S. Agency for International Development (USAID).
ACTION: Notice of a request for comments regarding a renewal
information collection.
-----------------------------------------------------------------------
SUMMARY: As part of a Federal Government-wide effort to streamline the
process to seek feedback from the public on service delivery, we are
seeking comment on the development of the following proposed Generic
Information Collection Request (Generic ICR): ``Fast Track Generic
Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery'' for approval under the Paperwork Reduction Act (PRA). This
notice announces our intent to submit this collection to OMB for
approval and solicits comments on specific aspects for the proposed
information collection. This option is a fast track for approval to
streamline the timing to implement certain types of surveys and related
collection of information. USAID uses the approval to cover the
instruments of collection (such as a survey, a window pop-up survey, a
focus group, or a comment card), which are designed to get customer
feedback on USAID service delivery for various programs. This request
for approval broadly addresses USAID's need for information about what
our customers think of our services so that we can improve service
delivery; specific information collection activities will be
incorporated into the approval as the need for the information is
identified. For example, when we implement a new program and provide
information about the services for the program on our Web site, we may
provide a voluntary customer service questionnaire about how well the
program is working for our customers, specifically within the area of
customer service. USAID is requesting to increase the number of
respondents in the fast track approval due to an anticipated increase
in the number of customer respondents responding to customer service
surveys that will be sent to a broader scope and greater number of
USAID customers.
DATES: All comments should be submitted within 60 calendar days from
the date of this publication.
ADDRESSES: Submit comments by one of the following methods:
Web site: www.regulations.gov.
Mail comments to: Bureau for Management, Office of Management
Services, Information and Records Division M/MS/IRD, by mail to U.S.
Agency for International Development, Ronald Reagan Building, Room 2.7
C, 1300 Pennsylvania Ave. NW., Washington, DC 20523-2701, or by email
to [email protected].
Comments submitted in response to this notice may be made available
to the public through www.regulations.gov. For this reason, please do
not include in your comments information of a confidential nature, such
as sensitive personal information or proprietary information. Please
note that responses to this public comment request containing any
routine notice about the confidentiality of the communication will be
treated as public comments that may be made available to the public
notwithstanding the inclusion of the routine notice.
FOR FURTHER INFORMATION CONTACT: Sylvia Joyner, Bureau for Management,
Office of Management Services, Information and Records Division, U.S.
Agency for International Development, Washington, DC 20523-2701: Tel
202-712-5007 or via email [email protected].
SUPPLEMENTARY INFORMATION:
Title and OMB Number: Fast Track Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery.
Needs and Uses: The proposed information collection activity
provides a means to garner qualitative customer and stakeholder
feedback in an efficient, timely manner, in accordance with the
Administration's commitment to improving service delivery. By
qualitative feedback we mean information that provides useful insights
on perceptions and opinions, but are not statistical surveys that yield
quantitative results that can be generalized to the population of
study. This feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services. These collections will allow for ongoing, collaborative and
actionable communications between the Agency and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management. The solicitation of feedback will
target areas such as: Timeliness, appropriateness, accuracy of
information, courtesy, efficiency of service delivery, and resolution
of issues with service delivery. Responses will be assessed to plan and
inform efforts to improve or maintain the quality of service offered to
the public. If this information is not collected, vital feedback from
customers and stakeholders on the Agency's services will be
unavailable. The Agency will only submit a collection for approval
under this generic clearance if it meets the following conditions:
The collections are voluntary.
The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government.
The collections are noncontroversial and do not raise
issues of concern to other Federal agencies.
Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future.
Personally identifiable information (PII) is collected
only to the extent necessary and is not retained.
Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the agency.
[[Page 49173]]
Information gathered will not be used for the purpose of
substantially informing influential policy decisions.
Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential nonresponse bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
Current Actions: Processing Information Collection as Fast Track
Generic.
Type of Review: Renewal.
Affected Public: Individuals or Households; Business or Other For-
Profit; Not-For-Profit Institutions; Farms; Federal Government; State,
Local, or Tribal Government.
Estimated Annual Number of Respondents: 10,000.
Below we provide projected average burden estimates for the next
three years:
Average Expected Annual Number of Activities: 100.
Average Number of Respondents per Activity: 1,000.
Responses per Respondent: 1.
Annual Responses: 10,000.
Average Minutes per Response: 10 minutes.
Annual Burden Hours: 10,000 hours.
Frequency: On occasion.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval.
Comments are invited on: (a) Whether the collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information shall have practical utility; (b) the
accuracy of the agency's estimate of the burden of the collection of
information; (c) ways to enhance the quality, utility, and clarity of
the information to be collected; (d) ways to minimize the burden of the
collection of information on respondents, including through the use of
automated collection techniques or other forms of information
technology; and (e) estimates of capital or start-up costs and costs of
operation, maintenance, and purchase of services to provide
information. Burden means the total time, effort, or financial
resources expended by persons to generate, maintain, retain, disclose
or provide information to or for a Federal agency. This includes the
time needed to review instructions; to develop, acquire, install and
utilize technology and systems for the purpose of collecting,
validating and verifying information, processing and maintaining
information, and disclosing and providing information; to train
personnel and to be able to respond to a collection of information, to
search data sources, to complete and review the collection of
information; and to transmit or otherwise disclose the information. All
written comments will be available for public inspection on
regulations.gov. An agency may not conduct or sponsor, and a person is
not required to respond to, a collection of information unless it
displays a currently valid Office of Management and Budget Control
Number.
Dated: October 16, 2017.
Paulette Murray,
Supervisory Records Information Management Specialist, Bureau for
Management, Office of Management Services, Information and Records
Division.
[FR Doc. 2017-23018 Filed 10-23-17; 8:45 am]
BILLING CODE P
