Comment Request for Review of a Revised Information Collection: Customer Satisfaction Surveys, 44472-44473 [2017-20260]

Agencies

• Office of Personnel Management

[Federal Register Volume 82, Number 183 (Friday, September 22, 2017)]
[Notices]
[Pages 44472-44473]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-20260]


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OFFICE OF PERSONNEL MANAGEMENT


Comment Request for Review of a Revised Information Collection: 
Customer Satisfaction Surveys

AGENCY: U.S. Office of Personnel Management.

ACTION: 60-Day notice and request for comments.

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SUMMARY: The Office of Personnel Management (OPM) intends to submit to 
the Office of Management and Budget (OMB) a request for review of a 
currently approved collection, Customer Satisfaction Surveys. Approval 
of these surveys is necessary to collect information on Federal agency 
and program performance.

[[Page 44473]]


DATES: Comments are encouraged and will be accepted until November 21, 
2017.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to Human Resources Strategy and 
Evaluation Solutions, Office of Personnel Management, 1900 E Street 
NW., Washington, DC 20415, Attention: Coty Hoover, or via email to 
Organizational_Assessment@opm.gov.

FOR FURTHER INFORMATION CONTACT: A copy of this ICR, with applicable 
supporting documentation, may be obtained by contacting Human Resources 
Strategy and Evaluation Solutions, Office of Personnel Management, 1900 
E Street NW., Washington, DC 20415, Attention: Coty Hoover, or via 
email to Organizational_Assessment@opm.gov.

SUPPLEMENTARY INFORMATION: As required by the Paperwork Reduction Act 
of 1995, (Pub. L. 104-13, 44 U.S.C. chapter 35) as amended by the 
Clinger-Cohen Act (Pub. L. 104-106), OPM is soliciting comments for 
this collection. The previous collection (OMB No. 3206-0236, published 
in the Federal Register on December 26, 2013 at 78 FR 248) has an 
emergency clearance (published in the Federal Register on May 5, 2017 
at 82 FR 21273) that expires January 31, 2018. Comments are 
particularly invited on:

    1. Whether the proposed collection of information is necessary 
for the proper performance of the functions of the agency, including 
whether the information will have practical utility;
    2. Whether our estimate of the public burden of this collection 
is accurate, and based on valid assumptions and methodology; and
    3. Ways in which we can minimize the burden of the collection of 
information on those who are to respond, through the use of the 
appropriate technological collection techniques or other forms of 
information technology.

    OPM's Human Resources Strategy and Evaluation Solutions performs 
assessment and related consultation activities for Federal agencies on 
a reimbursable basis. The assessment is authorized by various statutes 
and regulations: Section 4702 of Title 5, U.S.C.; E.O. 12862; E.O. 
13715; Section 1128 of the National Defense Authorization Act for 
Fiscal Year 2004, Public Law 108-136; 5 U.S.C. 1101 note, 1103(a)(5), 
1104, 1302, 3301, 3302, 4702, 7701 note; E.O. 13197, 66 FR 7853, 3 CFR 
748 (2002); E.O. 10577, 12 FR 1259, 3 CFR, 1954-1958 Comp., p. 218; and 
Section 4703 of Title 5, United States Code.
    This collection request includes surveys we currently use and plan 
to use during the next three years to measure agency performance in 
providing services to meet customer needs. These surveys consist of 
Likert-type, mark-one, and mark-all-that-apply items, and may include a 
small number of open-ended comment items. Administration of OPM's 
Customer Satisfaction Surveys (OMB No. 3206-0236) typically consists of 
approximately 15-20 standard items drawn from an item bank of 
approximately 50 items; client agencies usually add a small number of 
custom items to assess satisfaction with specific products and 
services. The survey is almost always administered electronically.

Analysis

    Agency: Human Resources Strategy and Evaluation Solutions, Office 
of Personnel Management.
    Title: Customer Satisfaction Surveys.
    OMB Number: 3206-0236.
    Frequency: On occasion.
    Affected Public: Individuals and businesses.
    Number of Respondents: Approximately 180,000.
    Estimated Time per Respondent: 7 minutes.
    Total Burden Hours: 21,000 hours.

U.S. Office of Personnel Management.
Kathleen M. McGettigan,
Acting Director.
[FR Doc. 2017-20260 Filed 9-21-17; 8:45 am]
 BILLING CODE 6325-43-P