Agency Information Collection Activities: Proposed Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 43376-43377 [2017-19621]
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43376
Federal Register / Vol. 82, No. 178 / Friday, September 15, 2017 / Notices
the meeting)
4. Health Care Research and Training
(HCRT)
Date: October 19–20, 2017 (Open from
8:00 a.m. to 9:00 a.m. on October
19th and closed for remainder of
the meeting)
5. Healthcare Information Technology
Research (HITR)
Date: October 26–27, 2017 (Open from
8:00 a.m. to 9:00 a.m. on October
26th and closed for remainder of
the meeting)
DEPARTMENT OF HEALTH AND
HUMAN SERVICES
(Below specifics where each
hotel will be held) Hilton Rockville,
1750 Rockville Pike, Rockville, MD
20857.
SUMMARY:
ADDRESSES:
(To
obtain a roster of members, agenda or
minutes of the non-confidential portions
of the meetings.) Mrs. Bonnie Campbell,
Committee Management Officer, Office
of Extramural Research Education and
Priority Populations, Agency for
Healthcare Research and Quality
(AHRQ), 5600 Fishers Lane, Rockville,
Maryland 20857, Telephone (301) 427–
1554.
FOR FURTHER INFORMATION CONTACT:
These
meetings will be closed to the public in
accordance with 5 U.S.C. App. 2 section
10(d), 5 U.S.C. 552b(c)(4), and 5 U.S.C.
552b(c)(6). In accordance with section
10 (a)(2) of the Federal Advisory
Committee Act (5 U.S.C. App. 2), AHRQ
announces meetings of the above-listed
scientific peer review groups, which are
subcommittees of AHRQ’s Health
Services Research Initial Review Group
Committees. Each subcommittee
meeting will commence in open session
before closing to the public for the
duration of the meeting. The
subcommittee meetings will be closed to
the public in accordance with the
provisions set forth in 5 U.S.C. App. 2
section 10(d), 5 U.S.C. 552b(c)(4), and 5
U.S.C. 552b(c)(6). The grant applications
and the discussions could disclose
confidential trade secrets or commercial
property such as patentable material,
and personal information concerning
individuals associated with the grant
applications, the disclosure of which
would constitute a clearly unwarranted
invasion of personal privacy.
Agenda items for these meetings are
subject to change as priorities dictate.
mstockstill on DSK30JT082PROD with NOTICES
SUPPLEMENTARY INFORMATION:
Sharon B. Arnold,
Deputy Director.
[FR Doc. 2017–19643 Filed 9–14–17; 8:45 am]
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Agency for Healthcare Research and
Quality
Agency Information Collection
Activities: Proposed Collection:
Generic Clearance for the Collection of
Qualitative Feedback on Agency
Service Delivery
Agency for Healthcare Research
and Quality (AHRQ), HHS.
ACTION: Notice.
AGENCY:
As part of a Federal
Government-wide effort to streamline
the process to seek feedback from the
public on service delivery, AHRQ has
submitted a Generic Information
Collection Request (Generic ICR):
‘‘Generic Clearance for the Collection of
Qualitative Feedback on Agency Service
Delivery.’’
This proposed information collection
was previously published in the Federal
Register on May 30, 2017, and allowed
60 days for public comment. No
substantive comments were received.
The purpose of this notice is to allow an
additional 30 days for public comment.
DATES: Comments on this notice must be
received by October 16, 2017.
ADDRESSES: Written comments should
be submitted to: AHRQ’s OMB Desk
Officer by fax at (202) 395–6974
(attention: AHRQ’s desk officer) or by
email at OIRA_submission@
omb.eop.gov (attention: AHRQ’s desk
officer).
SUPPLEMENTARY INFORMATION:
Proposed Project
Generic Clearance for the Collection of
Qualitative Feedback on Agency Service
Delivery
AHRQ has submitted a Generic
Information Collection Request (Generic
ICR): ‘‘Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery’’ to OMB for
approval under the Paperwork
Reduction Act (PRA) (44 U.S.C. 3501 et.
seq.). The information collection
activity will gather qualitative customer
and stakeholder feedback in an efficient,
timely manner, in accordance with the
Administration’s commitment to
improving service delivery.
Qualitative feedback is information
that provides useful insights on
perceptions and opinions, but is not
statistical surveys that yield quantitative
results that can be generalized to the
population of study. This feedback will
provide insights into customer or
stakeholder perceptions, experiences
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and expectations, provide an early
warning of issues with service, or focus
attention on areas where
communication, training or changes in
operations might improve delivery of
products or services. These collections
will allow for ongoing, collaborative and
actionable communications between the
Agency and its customers and
stakeholders. The feedback will
contribute directly to the improvement
of program management. The current
clearance was approved on November
11, 2014 (OMB Control Number 0935–
0179) and will expire on November 30,
2017.
Below we provide AHRQ’s projected
average annual estimates for the next
three years:
Current Actions: New collection of
information.
Type of Review: New Collection.
Affected Public: Individuals and
Households, Businesses and
Organizations, State, Local or Tribal
Government.
Average Expected Annual Number of
activities: 10.
Respondents: 10,900.
Annual responses: 10,900.
Frequency of Response: Once per
request.
The total number of respondents
across all 10 activities in a given year is
10,900.
Average minutes per response: 19.
Burden hours: 3,452.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it displays a currently valid
Office of Management and Budget
control number.
Request for Comments
In accordance with the Paperwork
Reduction Act, comments on AHRQ’s
information collection are requested
with regard to any of the following: (a)
Whether the proposed collection of
information is necessary for the proper
performance of AHRQ healthcare
research and healthcare information
dissemination functions, including
whether the information will have
practical utility; (b) the accuracy of
AHRQ’s estimate of burden (including
hours and costs) of the proposed
collection(s) of information; (c) ways to
enhance the quality, utility, and clarity
of the information to be collected; and
(d) ways to minimize the burden of the
collection of information upon the
respondents, including the use of
automated collection techniques or
other forms of information technology.
Comments submitted in response to
this notice will be summarized and
included in the Agency’s subsequent
E:\FR\FM\15SEN1.SGM
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Federal Register / Vol. 82, No. 178 / Friday, September 15, 2017 / Notices
request for OMB approval of the
proposed information collection. All
comments will become a matter of
public record.
Written comments should
be submitted to: Doris Lefkowitz,
Reports Clearance Officer, AHRQ, by
email at doris.lefkowitz@AHRQ.hhs.gov.
Copies of the proposed collection
plans, data collection instruments, and
specific details on the estimated burden
can be obtained from the AHRQ Reports
Clearance Officer.
FOR FURTHER INFORMATION CONTACT:
Doris Lefkowitz, AHRQ Reports
Clearance Officer, (301) 427–1477, or by
email at doris.lefkowitz@AHRQ.hhs.gov.
SUPPLEMENTARY INFORMATION:
ADDRESSES:
Sharon B. Arnold,
Deputy Director.
[FR Doc. 2017–19621 Filed 9–14–17; 8:45 am]
BILLING CODE 4160–90–P
DEPARTMENT OF HEALTH AND
HUMAN SERVICES
Agency for Healthcare Research and
Quality
Proposed Project
Agency Information Collection
Activities: Proposed Collection;
Comment Request
Agency for Healthcare Research
and Quality, HHS.
AGENCY:
ACTION:
Notice.
This notice announces the
intention of the Agency for Healthcare
Research and Quality (AHRQ) to request
that the Office of Management and
Budget (OMB) approve the proposed
information collection project:
‘‘Voluntary Customer Survey Generic
Clearance for the Agency for Healthcare
Research and Quality.’’
This proposed information collection
was previously published in the Federal
Register on May 30, 2017 and allowed
60 days for public comment. No
comments were received. The purpose
of this notice is to allow an additional
30 days for public comment.
SUMMARY:
Comments on this notice must be
received by October 16, 2017.
DATES:
Voluntary Customer Survey Generic
Clearance for the Agency for Healthcare
Research and Quality
In accordance with the Paperwork
Reduction Act, 44 U.S.C. 3501–3520,
AHRQ invites the public to comment on
this proposed information collection.
This is a request for the Office of
Management and Budget (OMB) to reapprove for an additional 3 years, under
the Paperwork Reduction Act of 1995,
the generic clearance for the Agency for
Healthcare Research and Quality
(AHRQ) to survey the users of AHRQ’s
work products and services, OMB
control number 0935–0106.
AHRQ will undertake customer
surveys to assess its work products and
services provided to its customers, to
identify problem areas, and to
determine how they can be improved.
Surveys conducted under this generic
clearance are not required by regulation
and will not be used by AHRQ to
regulate or sanction its customers.
Surveys will be entirely voluntary, and
information provided by respondents
will be combined and summarized so
that no individually identifiable
information will be released. Proposed
information collections submitted under
this generic clearance will be reviewed
and acted upon by OMB within 14 days
of submission.
Method of Collection
The information collected through
focus groups and voluntary customer
surveys will be used by AHRQ to
identify strengths and weaknesses in
products and services to make
improvements that are practical and
feasible. Information from these
customer surveys will be used to plan
and redirect resources and efforts to
improve or maintain a high quality of
service to the lay and health
professional public.
Estimated Annual Respondent Burden
Exhibit 1 shows the estimated total
burden hours for the respondents. Mail
surveys are estimated to average 15
minutes, telephone surveys 40 minutes,
web-based surveys 10 minutes, focus
groups two hours, and in-person
interviews are estimated to average 50
minutes. Mail surveys may also be sent
to respondents via email, and may
include a telephone non-response
follow-up. Telephone non-response
follow-up for mailed surveys does not
count as a telephone survey. The total
burden hours for the 3 years of the
clearance is estimated to be 10,150
hours.
Exhibit 2 shows the estimated cost
burden for the respondents. The total
cost burden for the 3 years of the
clearance is estimated to be $340,127.
EXHIBIT 1—ESTIMATED BURDEN HOURS OVER 3 YEARS
Number of
respondents
Type of information collection
Number of
responses per
respondent
Hours per
response
Total burden
hours
Mail/email * .......................................................................................................
Telephone ........................................................................................................
Web-based .......................................................................................................
Focus Groups ..................................................................................................
In-person ..........................................................................................................
15,000
600
15,000
1,500
600
1
1
1
1
1
15/60
40/60
10/60
2.0
50/60
3,750
400
2,500
3,000
500
Total ..........................................................................................................
32,700
na
na
10,150
* May include telephone non-response follow-up in which case the burden will not change.
mstockstill on DSK30JT082PROD with NOTICES
EXHIBIT 2—ESTIMATED COST BURDEN OVER 3 YEARS
Number of
respondents
Type of information collection
Mail/email .........................................................................................................
Telephone ........................................................................................................
Web-based .......................................................................................................
Focus Groups ..................................................................................................
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Total burden
hours
15,000
600
15,000
1,500
E:\FR\FM\15SEN1.SGM
3,750
400
2,500
3,000
15SEN1
Average
hourly
wage rate *
$33.51
33.51
33.51
33.51
Total cost
burden
$125,663
13,404
83,775
100,530
]]>Agencies
[Federal Register Volume 82, Number 178 (Friday, September 15, 2017)]
[Notices]
[Pages 43376-43377]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-19621]
-----------------------------------------------------------------------
DEPARTMENT OF HEALTH AND HUMAN SERVICES
Agency for Healthcare Research and Quality
Agency Information Collection Activities: Proposed Collection:
Generic Clearance for the Collection of Qualitative Feedback on Agency
Service Delivery
AGENCY: Agency for Healthcare Research and Quality (AHRQ), HHS.
ACTION: Notice.
-----------------------------------------------------------------------
SUMMARY: As part of a Federal Government-wide effort to streamline the
process to seek feedback from the public on service delivery, AHRQ has
submitted a Generic Information Collection Request (Generic ICR):
``Generic Clearance for the Collection of Qualitative Feedback on
Agency Service Delivery.''
This proposed information collection was previously published in
the Federal Register on May 30, 2017, and allowed 60 days for public
comment. No substantive comments were received. The purpose of this
notice is to allow an additional 30 days for public comment.
DATES: Comments on this notice must be received by October 16, 2017.
ADDRESSES: Written comments should be submitted to: AHRQ's OMB Desk
Officer by fax at (202) 395-6974 (attention: AHRQ's desk officer) or by
email at OIRA_submission@omb.eop.gov (attention: AHRQ's desk officer).
SUPPLEMENTARY INFORMATION:
Proposed Project
Generic Clearance for the Collection of Qualitative Feedback on Agency
Service Delivery
AHRQ has submitted a Generic Information Collection Request
(Generic ICR): ``Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery'' to OMB for approval under the
Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et. seq.). The
information collection activity will gather qualitative customer and
stakeholder feedback in an efficient, timely manner, in accordance with
the Administration's commitment to improving service delivery.
Qualitative feedback is information that provides useful insights
on perceptions and opinions, but is not statistical surveys that yield
quantitative results that can be generalized to the population of
study. This feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services. These collections will allow for ongoing, collaborative and
actionable communications between the Agency and its customers and
stakeholders. The feedback will contribute directly to the improvement
of program management. The current clearance was approved on November
11, 2014 (OMB Control Number 0935-0179) and will expire on November 30,
2017.
Below we provide AHRQ's projected average annual estimates for the
next three years:
Current Actions: New collection of information.
Type of Review: New Collection.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Average Expected Annual Number of activities: 10.
Respondents: 10,900.
Annual responses: 10,900.
Frequency of Response: Once per request.
The total number of respondents across all 10 activities in a given
year is 10,900.
Average minutes per response: 19.
Burden hours: 3,452.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid Office of Management and Budget control number.
Request for Comments
In accordance with the Paperwork Reduction Act, comments on AHRQ's
information collection are requested with regard to any of the
following: (a) Whether the proposed collection of information is
necessary for the proper performance of AHRQ healthcare research and
healthcare information dissemination functions, including whether the
information will have practical utility; (b) the accuracy of AHRQ's
estimate of burden (including hours and costs) of the proposed
collection(s) of information; (c) ways to enhance the quality, utility,
and clarity of the information to be collected; and (d) ways to
minimize the burden of the collection of information upon the
respondents, including the use of automated collection techniques or
other forms of information technology.
Comments submitted in response to this notice will be summarized
and included in the Agency's subsequent
[[Page 43377]]
request for OMB approval of the proposed information collection. All
comments will become a matter of public record.
Sharon B. Arnold,
Deputy Director.
[FR Doc. 2017-19621 Filed 9-14-17; 8:45 am]
BILLING CODE 4160-90-P
