Agency Information Collection Activities: Proposed Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 43376-43377 [2017-19621]

Download as PDF 43376 Federal Register / Vol. 82, No. 178 / Friday, September 15, 2017 / Notices the meeting) 4. Health Care Research and Training (HCRT) Date: October 19–20, 2017 (Open from 8:00 a.m. to 9:00 a.m. on October 19th and closed for remainder of the meeting) 5. Healthcare Information Technology Research (HITR) Date: October 26–27, 2017 (Open from 8:00 a.m. to 9:00 a.m. on October 26th and closed for remainder of the meeting) DEPARTMENT OF HEALTH AND HUMAN SERVICES (Below specifics where each hotel will be held) Hilton Rockville, 1750 Rockville Pike, Rockville, MD 20857. SUMMARY: ADDRESSES: (To obtain a roster of members, agenda or minutes of the non-confidential portions of the meetings.) Mrs. Bonnie Campbell, Committee Management Officer, Office of Extramural Research Education and Priority Populations, Agency for Healthcare Research and Quality (AHRQ), 5600 Fishers Lane, Rockville, Maryland 20857, Telephone (301) 427– 1554. FOR FURTHER INFORMATION CONTACT: These meetings will be closed to the public in accordance with 5 U.S.C. App. 2 section 10(d), 5 U.S.C. 552b(c)(4), and 5 U.S.C. 552b(c)(6). In accordance with section 10 (a)(2) of the Federal Advisory Committee Act (5 U.S.C. App. 2), AHRQ announces meetings of the above-listed scientific peer review groups, which are subcommittees of AHRQ’s Health Services Research Initial Review Group Committees. Each subcommittee meeting will commence in open session before closing to the public for the duration of the meeting. The subcommittee meetings will be closed to the public in accordance with the provisions set forth in 5 U.S.C. App. 2 section 10(d), 5 U.S.C. 552b(c)(4), and 5 U.S.C. 552b(c)(6). The grant applications and the discussions could disclose confidential trade secrets or commercial property such as patentable material, and personal information concerning individuals associated with the grant applications, the disclosure of which would constitute a clearly unwarranted invasion of personal privacy. Agenda items for these meetings are subject to change as priorities dictate. mstockstill on DSK30JT082PROD with NOTICES SUPPLEMENTARY INFORMATION: Sharon B. Arnold, Deputy Director. [FR Doc. 2017–19643 Filed 9–14–17; 8:45 am] BILLING CODE 4160–90–P VerDate Sep<11>2014 17:07 Sep 14, 2017 Jkt 241001 Agency for Healthcare Research and Quality Agency Information Collection Activities: Proposed Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Agency for Healthcare Research and Quality (AHRQ), HHS. ACTION: Notice. AGENCY: As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, AHRQ has submitted a Generic Information Collection Request (Generic ICR): ‘‘Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.’’ This proposed information collection was previously published in the Federal Register on May 30, 2017, and allowed 60 days for public comment. No substantive comments were received. The purpose of this notice is to allow an additional 30 days for public comment. DATES: Comments on this notice must be received by October 16, 2017. ADDRESSES: Written comments should be submitted to: AHRQ’s OMB Desk Officer by fax at (202) 395–6974 (attention: AHRQ’s desk officer) or by email at OIRA_submission@ omb.eop.gov (attention: AHRQ’s desk officer). SUPPLEMENTARY INFORMATION: Proposed Project Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery AHRQ has submitted a Generic Information Collection Request (Generic ICR): ‘‘Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery’’ to OMB for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et. seq.). The information collection activity will gather qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration’s commitment to improving service delivery. Qualitative feedback is information that provides useful insights on perceptions and opinions, but is not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences PO 00000 Frm 00052 Fmt 4703 Sfmt 4703 and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. The feedback will contribute directly to the improvement of program management. The current clearance was approved on November 11, 2014 (OMB Control Number 0935– 0179) and will expire on November 30, 2017. Below we provide AHRQ’s projected average annual estimates for the next three years: Current Actions: New collection of information. Type of Review: New Collection. Affected Public: Individuals and Households, Businesses and Organizations, State, Local or Tribal Government. Average Expected Annual Number of activities: 10. Respondents: 10,900. Annual responses: 10,900. Frequency of Response: Once per request. The total number of respondents across all 10 activities in a given year is 10,900. Average minutes per response: 19. Burden hours: 3,452. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid Office of Management and Budget control number. Request for Comments In accordance with the Paperwork Reduction Act, comments on AHRQ’s information collection are requested with regard to any of the following: (a) Whether the proposed collection of information is necessary for the proper performance of AHRQ healthcare research and healthcare information dissemination functions, including whether the information will have practical utility; (b) the accuracy of AHRQ’s estimate of burden (including hours and costs) of the proposed collection(s) of information; (c) ways to enhance the quality, utility, and clarity of the information to be collected; and (d) ways to minimize the burden of the collection of information upon the respondents, including the use of automated collection techniques or other forms of information technology. Comments submitted in response to this notice will be summarized and included in the Agency’s subsequent E:\FR\FM\15SEN1.SGM 15SEN1 43377 Federal Register / Vol. 82, No. 178 / Friday, September 15, 2017 / Notices request for OMB approval of the proposed information collection. All comments will become a matter of public record. Written comments should be submitted to: Doris Lefkowitz, Reports Clearance Officer, AHRQ, by email at doris.lefkowitz@AHRQ.hhs.gov. Copies of the proposed collection plans, data collection instruments, and specific details on the estimated burden can be obtained from the AHRQ Reports Clearance Officer. FOR FURTHER INFORMATION CONTACT: Doris Lefkowitz, AHRQ Reports Clearance Officer, (301) 427–1477, or by email at doris.lefkowitz@AHRQ.hhs.gov. SUPPLEMENTARY INFORMATION: ADDRESSES: Sharon B. Arnold, Deputy Director. [FR Doc. 2017–19621 Filed 9–14–17; 8:45 am] BILLING CODE 4160–90–P DEPARTMENT OF HEALTH AND HUMAN SERVICES Agency for Healthcare Research and Quality Proposed Project Agency Information Collection Activities: Proposed Collection; Comment Request Agency for Healthcare Research and Quality, HHS. AGENCY: ACTION: Notice. This notice announces the intention of the Agency for Healthcare Research and Quality (AHRQ) to request that the Office of Management and Budget (OMB) approve the proposed information collection project: ‘‘Voluntary Customer Survey Generic Clearance for the Agency for Healthcare Research and Quality.’’ This proposed information collection was previously published in the Federal Register on May 30, 2017 and allowed 60 days for public comment. No comments were received. The purpose of this notice is to allow an additional 30 days for public comment. SUMMARY: Comments on this notice must be received by October 16, 2017. DATES: Voluntary Customer Survey Generic Clearance for the Agency for Healthcare Research and Quality In accordance with the Paperwork Reduction Act, 44 U.S.C. 3501–3520, AHRQ invites the public to comment on this proposed information collection. This is a request for the Office of Management and Budget (OMB) to reapprove for an additional 3 years, under the Paperwork Reduction Act of 1995, the generic clearance for the Agency for Healthcare Research and Quality (AHRQ) to survey the users of AHRQ’s work products and services, OMB control number 0935–0106. AHRQ will undertake customer surveys to assess its work products and services provided to its customers, to identify problem areas, and to determine how they can be improved. Surveys conducted under this generic clearance are not required by regulation and will not be used by AHRQ to regulate or sanction its customers. Surveys will be entirely voluntary, and information provided by respondents will be combined and summarized so that no individually identifiable information will be released. Proposed information collections submitted under this generic clearance will be reviewed and acted upon by OMB within 14 days of submission. Method of Collection The information collected through focus groups and voluntary customer surveys will be used by AHRQ to identify strengths and weaknesses in products and services to make improvements that are practical and feasible. Information from these customer surveys will be used to plan and redirect resources and efforts to improve or maintain a high quality of service to the lay and health professional public. Estimated Annual Respondent Burden Exhibit 1 shows the estimated total burden hours for the respondents. Mail surveys are estimated to average 15 minutes, telephone surveys 40 minutes, web-based surveys 10 minutes, focus groups two hours, and in-person interviews are estimated to average 50 minutes. Mail surveys may also be sent to respondents via email, and may include a telephone non-response follow-up. Telephone non-response follow-up for mailed surveys does not count as a telephone survey. The total burden hours for the 3 years of the clearance is estimated to be 10,150 hours. Exhibit 2 shows the estimated cost burden for the respondents. The total cost burden for the 3 years of the clearance is estimated to be $340,127. EXHIBIT 1—ESTIMATED BURDEN HOURS OVER 3 YEARS Number of respondents Type of information collection Number of responses per respondent Hours per response Total burden hours Mail/email * ....................................................................................................... Telephone ........................................................................................................ Web-based ....................................................................................................... Focus Groups .................................................................................................. In-person .......................................................................................................... 15,000 600 15,000 1,500 600 1 1 1 1 1 15/60 40/60 10/60 2.0 50/60 3,750 400 2,500 3,000 500 Total .......................................................................................................... 32,700 na na 10,150 * May include telephone non-response follow-up in which case the burden will not change. mstockstill on DSK30JT082PROD with NOTICES EXHIBIT 2—ESTIMATED COST BURDEN OVER 3 YEARS Number of respondents Type of information collection Mail/email ......................................................................................................... Telephone ........................................................................................................ Web-based ....................................................................................................... Focus Groups .................................................................................................. VerDate Sep<11>2014 17:07 Sep 14, 2017 Jkt 241001 PO 00000 Frm 00053 Fmt 4703 Sfmt 4703 Total burden hours 15,000 600 15,000 1,500 E:\FR\FM\15SEN1.SGM 3,750 400 2,500 3,000 15SEN1 Average hourly wage rate * $33.51 33.51 33.51 33.51 Total cost burden $125,663 13,404 83,775 100,530

Agencies

[Federal Register Volume 82, Number 178 (Friday, September 15, 2017)]
[Notices]
[Pages 43376-43377]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-19621]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Agency for Healthcare Research and Quality


Agency Information Collection Activities: Proposed Collection: 
Generic Clearance for the Collection of Qualitative Feedback on Agency 
Service Delivery

AGENCY: Agency for Healthcare Research and Quality (AHRQ), HHS.

ACTION: Notice.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, AHRQ has 
submitted a Generic Information Collection Request (Generic ICR): 
``Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery.''
    This proposed information collection was previously published in 
the Federal Register on May 30, 2017, and allowed 60 days for public 
comment. No substantive comments were received. The purpose of this 
notice is to allow an additional 30 days for public comment.

DATES: Comments on this notice must be received by October 16, 2017.

ADDRESSES: Written comments should be submitted to: AHRQ's OMB Desk 
Officer by fax at (202) 395-6974 (attention: AHRQ's desk officer) or by 
email at OIRA_submission@omb.eop.gov (attention: AHRQ's desk officer).

SUPPLEMENTARY INFORMATION:

Proposed Project

Generic Clearance for the Collection of Qualitative Feedback on Agency 
Service Delivery

    AHRQ has submitted a Generic Information Collection Request 
(Generic ICR): ``Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery'' to OMB for approval under the 
Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et. seq.). The 
information collection activity will gather qualitative customer and 
stakeholder feedback in an efficient, timely manner, in accordance with 
the Administration's commitment to improving service delivery.
    Qualitative feedback is information that provides useful insights 
on perceptions and opinions, but is not statistical surveys that yield 
quantitative results that can be generalized to the population of 
study. This feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Agency and its customers and 
stakeholders. The feedback will contribute directly to the improvement 
of program management. The current clearance was approved on November 
11, 2014 (OMB Control Number 0935-0179) and will expire on November 30, 
2017.
    Below we provide AHRQ's projected average annual estimates for the 
next three years:
    Current Actions: New collection of information.
    Type of Review: New Collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average Expected Annual Number of activities: 10.
    Respondents: 10,900.
    Annual responses: 10,900.
    Frequency of Response: Once per request.
    The total number of respondents across all 10 activities in a given 
year is 10,900.
    Average minutes per response: 19.
    Burden hours: 3,452.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

Request for Comments

    In accordance with the Paperwork Reduction Act, comments on AHRQ's 
information collection are requested with regard to any of the 
following: (a) Whether the proposed collection of information is 
necessary for the proper performance of AHRQ healthcare research and 
healthcare information dissemination functions, including whether the 
information will have practical utility; (b) the accuracy of AHRQ's 
estimate of burden (including hours and costs) of the proposed 
collection(s) of information; (c) ways to enhance the quality, utility, 
and clarity of the information to be collected; and (d) ways to 
minimize the burden of the collection of information upon the 
respondents, including the use of automated collection techniques or 
other forms of information technology.
    Comments submitted in response to this notice will be summarized 
and included in the Agency's subsequent

[[Page 43377]]

request for OMB approval of the proposed information collection. All 
comments will become a matter of public record.

Sharon B. Arnold,
Deputy Director.
[FR Doc. 2017-19621 Filed 9-14-17; 8:45 am]
 BILLING CODE 4160-90-P