Agency Information Collection Activities: Proposed Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 24705-24706 [2017-11098]

Download as PDF 24705 Federal Register / Vol. 82, No. 102 / Tuesday, May 30, 2017 / Notices regulate or sanction its customers. Surveys will be entirely voluntary, and information provided by respondents will be combined and summarized so that no individually identifiable information will be released. Proposed information collections submitted under this generic clearance will be reviewed and acted upon by OMB within 14 days of submission. Method of Collection The information collected through focus groups and voluntary customer surveys will be used by AHRQ to identify strengths and weaknesses in products and services to make improvements that are practical and feasible. Information from these customer surveys will be used to plan and redirect resources and efforts to improve or maintain a high quality of service to the lay and health professional public. Estimated Annual Respondent Burden Exhibit 1 shows the estimated total burden hours for the respondents. Mail surveys are estimated to average 15 minutes, telephone surveys 40 minutes, web-based surveys 10 minutes, focus groups two hours, and in-person interviews are estimated to average 50 minutes. Mail surveys may also be sent to respondents via email, and may include a telephone non-response follow-up. Telephone non-response follow-up for mailed surveys does not count as a telephone survey. The total burden hours for the 3 years of the clearance is estimated to be 10,900 hours. Exhibit 2 shows the estimated cost burden for the respondents. The total cost burden for the 3 years of the clearance is estimated to be $128,757. EXHIBIT 1—ESTIMATED BURDEN HOURS OVER 3 YEARS Number of respondents Type of information collection Number of responses per respondent Hours per response Total burden hours Mail/email * ....................................................................................................... Telephone ........................................................................................................ Web-based ....................................................................................................... Focus Groups .................................................................................................. In-person .......................................................................................................... 5,000 200 5,000 500 200 1 1 1 1 1 15/60 40/60 10/60 2.0 50/60 1,250 133 833 1,000 167 Total .......................................................................................................... 10,900 na na 3,383 * May include telephone non-response follow-up in which case the burden will not change. EXHIBIT 2—ESTIMATED COST BURDEN OVER 3 YEARS Number of respondents Type of information collection Total burden hours Average hourly wage rate * Total cost burden Mail/email ......................................................................................................... Telephone ........................................................................................................ Web-based ....................................................................................................... Focus Groups .................................................................................................. In-person .......................................................................................................... 5,000 200 5,000 500 200 1,250 133 833 1,000 167 $38.06 38.06 38.06 38.06 38.06 $47,575 5,062 31,704 38,060 6,356 Total .......................................................................................................... 10,900 3,383 38.06 128,757 * Bureau of Labor & Statistics on ‘‘Occupational Employment and Wages, May 2016’’ found at the following URL: https://www.bls.gov/oes/current/oes290000.htm for the respondents. The total cost burden for the 3 years of the clearance is estimated to be $386,271. sradovich on DSK3GMQ082PROD with NOTICES Request for Comments In accordance with the Paperwork Reduction Act, comments on AHRQ’s information collection are requested with regard to any of the following: (a) Whether the proposed collection of information is necessary for the proper performance of AHRQ health care research and health care information dissemination functions, including whether the information will have practical utility; (b) the accuracy of AHRQ’s estimate of burden (including hours and costs) of the proposed collection(s) of information; (c) ways to enhance the quality, utility, and clarity of the information to be collected; and (d) ways to minimize the burden of the collection of information upon the respondents, including the use of VerDate Sep<11>2014 19:59 May 26, 2017 Jkt 241001 automated collection techniques or other forms of information technology. Comments submitted in response to this notice will be summarized and included in the Agency’s subsequent request for OMB approval of the proposed information collection. All comments will become a matter of public record. Sharon B. Arnold, Deputy Director. Agency for Healthcare Research and Quality Agency Information Collection Activities: Proposed Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Agency for Healthcare Research and Quality (AHRQ), HHS. ACTION: Notice. AGENCY: [FR Doc. 2017–11099 Filed 5–26–17; 8:45 am] BILLING CODE 4160–90–P PO 00000 DEPARTMENT OF HEALTH AND HUMAN SERVICES As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, AHRQ has submitted a Generic Information Collection Request (Generic ICR): ‘‘Generic Clearance for the Collection of SUMMARY: Frm 00047 Fmt 4703 Sfmt 4703 E:\FR\FM\30MYN1.SGM 30MYN1 24706 Federal Register / Vol. 82, No. 102 / Tuesday, May 30, 2017 / Notices Qualitative Feedback on Agency Service Delivery.’’ DATES: Comments must be submitted July 31, 2017. ADDRESSES: Written comments should be submitted to: Doris Lefkowitz, Reports Clearance Officer, AHRQ, by email at doris.lefkowitz@AHRQ.hhs.gov. FOR FURTHER INFORMATION CONTACT: To request additional information, please contact: Doris Lefkowitz, AHRQ Reports Clearance Officer, (301) 427–1477, or by email at doris.lefkowitz@AHRQ.hhs.gov. SUPPLEMENTARY INFORMATION: Proposed Project sradovich on DSK3GMQ082PROD with NOTICES Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, AHRQ has submitted a Generic Information Collection Request (Generic ICR): ‘‘Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery’’ to OMB for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et. seq.). The information collection activity will gather qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration’s commitment to improving service delivery. Qualitative feedback is information that provides useful insights on perceptions and opinions, but is not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. The feedback will contribute directly to the improvement of program management. The current clearance was approved on November 11, 2014 (OMB Control Number 0935– 0179) and will expire on November 30, 2017. Below we provide AHRQ’s projected average annual estimates for the next three years: Current Actions: New collection of information. Type of Review: New Collection. Affected Public: Individuals and Households, Businesses and VerDate Sep<11>2014 19:59 May 26, 2017 Jkt 241001 Organizations, State, Local or Tribal Government. Average Expected Annual Number of activities: 10. Respondents: 10,900. Annual responses: 10,900. Frequency of Response: Once per request. The total number of respondents across all 10 activities in a given year is 10,900. Average minutes per response: 19. Burden hours: 3,452. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid Office of Management and Budget control number. Request for Comments In accordance with the Paperwork Reduction Act, comments on AHRQ’s information collection are requested with regard to any of the following: (a) Whether the proposed collection of information is necessary for the proper performance of AHRQ health care research and health care information dissemination functions, including whether the information will have practical utility; (b) the accuracy of AHRQ’s estimate of burden (including hours and costs) of the proposed collection(s) of information; (c) ways to enhance the quality, utility, and clarity of the information to be collected; and (d) ways to minimize the burden of the collection of information upon the respondents, including the use of automated collection techniques or other forms of information technology. Comments submitted in response to this notice will be summarized and included in the Agency’s subsequent request for OMB approval of the proposed information collection. All comments will become a matter of public record. Sharon B. Arnold, Deputy Director. [FR Doc. 2017–11098 Filed 5–26–17; 8:45 am] BILLING CODE 4160–90–P DEPARTMENT OF HEALTH AND HUMAN SERVICES Centers for Disease Control and Prevention [30Day–17–1027] Agency Forms Undergoing Paperwork Reduction Act Review The Centers for Disease Control and Prevention (CDC) has submitted the following information collection request PO 00000 Frm 00048 Fmt 4703 Sfmt 4703 to the Office of Management and Budget (OMB) for review and approval in accordance with the Paperwork Reduction Act of 1995. The notice for the proposed information collection is published to obtain comments from the public and affected agencies. Written comments and suggestions from the public and affected agencies concerning the proposed collection of information are encouraged. Your comments should address any of the following: (a) Evaluate whether the proposed collection of information is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; (b) Evaluate the accuracy of the agencies estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions used; (c) Enhance the quality, utility, and clarity of the information to be collected; (d) Minimize the burden of the collection of information on those who are to respond, including through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology, e.g., permitting electronic submission of responses; and (e) Assess information collection costs. To request additional information on the proposed project or to obtain a copy of the information collection plan and instruments, call (404) 639–7570 or send an email to omb@cdc.gov. Written comments and/or suggestions regarding the items contained in this notice should be directed to the Attention: CDC Desk Officer, Office of Management and Budget, Washington, DC 20503 or by fax to (202) 395–5806. Written comments should be received within 30 days of this notice. Proposed Project Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (OMB Control No. 0920–1027; Expiration 8/31/2017)— Revision—Centers for Disease Control and Prevention (CDC), National Center for HIV/AIDS, Viral Hepatitis, STD, and TB Prevention (NCHHSTP). Background and Brief Description The information collection activity will garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration’s commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield E:\FR\FM\30MYN1.SGM 30MYN1

Agencies

[Federal Register Volume 82, Number 102 (Tuesday, May 30, 2017)]
[Notices]
[Pages 24705-24706]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-11098]


-----------------------------------------------------------------------

DEPARTMENT OF HEALTH AND HUMAN SERVICES

Agency for Healthcare Research and Quality


Agency Information Collection Activities: Proposed Collection: 
Generic Clearance for the Collection of Qualitative Feedback on Agency 
Service Delivery

AGENCY: Agency for Healthcare Research and Quality (AHRQ), HHS.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, AHRQ has 
submitted a Generic Information Collection Request (Generic ICR): 
``Generic Clearance for the Collection of

[[Page 24706]]

Qualitative Feedback on Agency Service Delivery.''

DATES: Comments must be submitted July 31, 2017.

ADDRESSES: Written comments should be submitted to: Doris Lefkowitz, 
Reports Clearance Officer, AHRQ, by email at 
doris.lefkowitz@AHRQ.hhs.gov.

FOR FURTHER INFORMATION CONTACT: To request additional information, 
please contact: Doris Lefkowitz, AHRQ Reports Clearance Officer, (301) 
427-1477, or by email at doris.lefkowitz@AHRQ.hhs.gov.

SUPPLEMENTARY INFORMATION:

Proposed Project

Generic Clearance for the Collection of Qualitative Feedback on Agency 
Service Delivery

    As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, AHRQ has 
submitted a Generic Information Collection Request (Generic ICR): 
``Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery'' to OMB for approval under the Paperwork 
Reduction Act (PRA) (44 U.S.C. 3501 et. seq.). The information 
collection activity will gather qualitative customer and stakeholder 
feedback in an efficient, timely manner, in accordance with the 
Administration's commitment to improving service delivery.
    Qualitative feedback is information that provides useful insights 
on perceptions and opinions, but is not statistical surveys that yield 
quantitative results that can be generalized to the population of 
study. This feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Agency and its customers and 
stakeholders. The feedback will contribute directly to the improvement 
of program management. The current clearance was approved on November 
11, 2014 (OMB Control Number 0935-0179) and will expire on November 30, 
2017.
    Below we provide AHRQ's projected average annual estimates for the 
next three years:
    Current Actions: New collection of information.
    Type of Review: New Collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average Expected Annual Number of activities: 10.
    Respondents: 10,900.
    Annual responses: 10,900.
    Frequency of Response: Once per request.
    The total number of respondents across all 10 activities in a given 
year is 10,900.
    Average minutes per response: 19.
    Burden hours: 3,452.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

Request for Comments

    In accordance with the Paperwork Reduction Act, comments on AHRQ's 
information collection are requested with regard to any of the 
following: (a) Whether the proposed collection of information is 
necessary for the proper performance of AHRQ health care research and 
health care information dissemination functions, including whether the 
information will have practical utility; (b) the accuracy of AHRQ's 
estimate of burden (including hours and costs) of the proposed 
collection(s) of information; (c) ways to enhance the quality, utility, 
and clarity of the information to be collected; and (d) ways to 
minimize the burden of the collection of information upon the 
respondents, including the use of automated collection techniques or 
other forms of information technology.
    Comments submitted in response to this notice will be summarized 
and included in the Agency's subsequent request for OMB approval of the 
proposed information collection. All comments will become a matter of 
public record.

Sharon B. Arnold,
Deputy Director.
[FR Doc. 2017-11098 Filed 5-26-17; 8:45 am]
BILLING CODE 4160-90-P