Agency Information Collection Activities: Proposed Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 24705-24706 [2017-11098]
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Federal Register / Vol. 82, No. 102 / Tuesday, May 30, 2017 / Notices
regulate or sanction its customers.
Surveys will be entirely voluntary, and
information provided by respondents
will be combined and summarized so
that no individually identifiable
information will be released. Proposed
information collections submitted under
this generic clearance will be reviewed
and acted upon by OMB within 14 days
of submission.
Method of Collection
The information collected through
focus groups and voluntary customer
surveys will be used by AHRQ to
identify strengths and weaknesses in
products and services to make
improvements that are practical and
feasible. Information from these
customer surveys will be used to plan
and redirect resources and efforts to
improve or maintain a high quality of
service to the lay and health
professional public.
Estimated Annual Respondent Burden
Exhibit 1 shows the estimated total
burden hours for the respondents. Mail
surveys are estimated to average 15
minutes, telephone surveys 40 minutes,
web-based surveys 10 minutes, focus
groups two hours, and in-person
interviews are estimated to average 50
minutes. Mail surveys may also be sent
to respondents via email, and may
include a telephone non-response
follow-up. Telephone non-response
follow-up for mailed surveys does not
count as a telephone survey. The total
burden hours for the 3 years of the
clearance is estimated to be 10,900
hours.
Exhibit 2 shows the estimated cost
burden for the respondents. The total
cost burden for the 3 years of the
clearance is estimated to be $128,757.
EXHIBIT 1—ESTIMATED BURDEN HOURS OVER 3 YEARS
Number of
respondents
Type of information collection
Number of
responses per
respondent
Hours per
response
Total burden
hours
Mail/email * .......................................................................................................
Telephone ........................................................................................................
Web-based .......................................................................................................
Focus Groups ..................................................................................................
In-person ..........................................................................................................
5,000
200
5,000
500
200
1
1
1
1
1
15/60
40/60
10/60
2.0
50/60
1,250
133
833
1,000
167
Total ..........................................................................................................
10,900
na
na
3,383
* May include telephone non-response follow-up in which case the burden will not change.
EXHIBIT 2—ESTIMATED COST BURDEN OVER 3 YEARS
Number of
respondents
Type of information collection
Total burden
hours
Average
hourly wage
rate *
Total cost
burden
Mail/email .........................................................................................................
Telephone ........................................................................................................
Web-based .......................................................................................................
Focus Groups ..................................................................................................
In-person ..........................................................................................................
5,000
200
5,000
500
200
1,250
133
833
1,000
167
$38.06
38.06
38.06
38.06
38.06
$47,575
5,062
31,704
38,060
6,356
Total ..........................................................................................................
10,900
3,383
38.06
128,757
* Bureau of Labor & Statistics on ‘‘Occupational Employment and Wages, May 2016’’ found at the following URL: https://www.bls.gov/oes/current/oes290000.htm for the respondents. The total cost burden for the 3 years of the clearance is estimated to be $386,271.
sradovich on DSK3GMQ082PROD with NOTICES
Request for Comments
In accordance with the Paperwork
Reduction Act, comments on AHRQ’s
information collection are requested
with regard to any of the following: (a)
Whether the proposed collection of
information is necessary for the proper
performance of AHRQ health care
research and health care information
dissemination functions, including
whether the information will have
practical utility; (b) the accuracy of
AHRQ’s estimate of burden (including
hours and costs) of the proposed
collection(s) of information; (c) ways to
enhance the quality, utility, and clarity
of the information to be collected; and
(d) ways to minimize the burden of the
collection of information upon the
respondents, including the use of
VerDate Sep<11>2014
19:59 May 26, 2017
Jkt 241001
automated collection techniques or
other forms of information technology.
Comments submitted in response to
this notice will be summarized and
included in the Agency’s subsequent
request for OMB approval of the
proposed information collection. All
comments will become a matter of
public record.
Sharon B. Arnold,
Deputy Director.
Agency for Healthcare Research and
Quality
Agency Information Collection
Activities: Proposed Collection:
Generic Clearance for the Collection of
Qualitative Feedback on Agency
Service Delivery
Agency for Healthcare Research
and Quality (AHRQ), HHS.
ACTION: Notice.
AGENCY:
[FR Doc. 2017–11099 Filed 5–26–17; 8:45 am]
BILLING CODE 4160–90–P
PO 00000
DEPARTMENT OF HEALTH AND
HUMAN SERVICES
As part of a Federal
Government-wide effort to streamline
the process to seek feedback from the
public on service delivery, AHRQ has
submitted a Generic Information
Collection Request (Generic ICR):
‘‘Generic Clearance for the Collection of
SUMMARY:
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24706
Federal Register / Vol. 82, No. 102 / Tuesday, May 30, 2017 / Notices
Qualitative Feedback on Agency Service
Delivery.’’
DATES: Comments must be submitted
July 31, 2017.
ADDRESSES: Written comments should
be submitted to: Doris Lefkowitz,
Reports Clearance Officer, AHRQ, by
email at doris.lefkowitz@AHRQ.hhs.gov.
FOR FURTHER INFORMATION CONTACT: To
request additional information, please
contact: Doris Lefkowitz, AHRQ Reports
Clearance Officer, (301) 427–1477, or by
email at doris.lefkowitz@AHRQ.hhs.gov.
SUPPLEMENTARY INFORMATION:
Proposed Project
sradovich on DSK3GMQ082PROD with NOTICES
Generic Clearance for the Collection of
Qualitative Feedback on Agency Service
Delivery
As part of a Federal Government-wide
effort to streamline the process to seek
feedback from the public on service
delivery, AHRQ has submitted a Generic
Information Collection Request (Generic
ICR): ‘‘Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery’’ to OMB for
approval under the Paperwork
Reduction Act (PRA) (44 U.S.C. 3501 et.
seq.). The information collection
activity will gather qualitative customer
and stakeholder feedback in an efficient,
timely manner, in accordance with the
Administration’s commitment to
improving service delivery.
Qualitative feedback is information
that provides useful insights on
perceptions and opinions, but is not
statistical surveys that yield quantitative
results that can be generalized to the
population of study. This feedback will
provide insights into customer or
stakeholder perceptions, experiences
and expectations, provide an early
warning of issues with service, or focus
attention on areas where
communication, training or changes in
operations might improve delivery of
products or services. These collections
will allow for ongoing, collaborative and
actionable communications between the
Agency and its customers and
stakeholders. The feedback will
contribute directly to the improvement
of program management. The current
clearance was approved on November
11, 2014 (OMB Control Number 0935–
0179) and will expire on November 30,
2017.
Below we provide AHRQ’s projected
average annual estimates for the next
three years:
Current Actions: New collection of
information.
Type of Review: New Collection.
Affected Public: Individuals and
Households, Businesses and
VerDate Sep<11>2014
19:59 May 26, 2017
Jkt 241001
Organizations, State, Local or Tribal
Government.
Average Expected Annual Number of
activities: 10.
Respondents: 10,900.
Annual responses: 10,900.
Frequency of Response: Once per
request.
The total number of respondents
across all 10 activities in a given year is
10,900.
Average minutes per response: 19.
Burden hours: 3,452.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it displays a currently valid
Office of Management and Budget
control number.
Request for Comments
In accordance with the Paperwork
Reduction Act, comments on AHRQ’s
information collection are requested
with regard to any of the following: (a)
Whether the proposed collection of
information is necessary for the proper
performance of AHRQ health care
research and health care information
dissemination functions, including
whether the information will have
practical utility; (b) the accuracy of
AHRQ’s estimate of burden (including
hours and costs) of the proposed
collection(s) of information; (c) ways to
enhance the quality, utility, and clarity
of the information to be collected; and
(d) ways to minimize the burden of the
collection of information upon the
respondents, including the use of
automated collection techniques or
other forms of information technology.
Comments submitted in response to
this notice will be summarized and
included in the Agency’s subsequent
request for OMB approval of the
proposed information collection. All
comments will become a matter of
public record.
Sharon B. Arnold,
Deputy Director.
[FR Doc. 2017–11098 Filed 5–26–17; 8:45 am]
BILLING CODE 4160–90–P
DEPARTMENT OF HEALTH AND
HUMAN SERVICES
Centers for Disease Control and
Prevention
[30Day–17–1027]
Agency Forms Undergoing Paperwork
Reduction Act Review
The Centers for Disease Control and
Prevention (CDC) has submitted the
following information collection request
PO 00000
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Sfmt 4703
to the Office of Management and Budget
(OMB) for review and approval in
accordance with the Paperwork
Reduction Act of 1995. The notice for
the proposed information collection is
published to obtain comments from the
public and affected agencies.
Written comments and suggestions
from the public and affected agencies
concerning the proposed collection of
information are encouraged. Your
comments should address any of the
following: (a) Evaluate whether the
proposed collection of information is
necessary for the proper performance of
the functions of the agency, including
whether the information will have
practical utility; (b) Evaluate the
accuracy of the agencies estimate of the
burden of the proposed collection of
information, including the validity of
the methodology and assumptions used;
(c) Enhance the quality, utility, and
clarity of the information to be
collected; (d) Minimize the burden of
the collection of information on those
who are to respond, including through
the use of appropriate automated,
electronic, mechanical, or other
technological collection techniques or
other forms of information technology,
e.g., permitting electronic submission of
responses; and (e) Assess information
collection costs.
To request additional information on
the proposed project or to obtain a copy
of the information collection plan and
instruments, call (404) 639–7570 or
send an email to omb@cdc.gov. Written
comments and/or suggestions regarding
the items contained in this notice
should be directed to the Attention:
CDC Desk Officer, Office of Management
and Budget, Washington, DC 20503 or
by fax to (202) 395–5806. Written
comments should be received within 30
days of this notice.
Proposed Project
Generic Clearance for the Collection
of Qualitative Feedback on Agency
Service Delivery (OMB Control No.
0920–1027; Expiration 8/31/2017)—
Revision—Centers for Disease Control
and Prevention (CDC), National Center
for HIV/AIDS, Viral Hepatitis, STD, and
TB Prevention (NCHHSTP).
Background and Brief Description
The information collection activity
will garner qualitative customer and
stakeholder feedback in an efficient,
timely manner, in accordance with the
Administration’s commitment to
improving service delivery. By
qualitative feedback we mean
information that provides useful
insights on perceptions and opinions,
but are not statistical surveys that yield
E:\FR\FM\30MYN1.SGM
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]]>Agencies
[Federal Register Volume 82, Number 102 (Tuesday, May 30, 2017)]
[Notices]
[Pages 24705-24706]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-11098]
-----------------------------------------------------------------------
DEPARTMENT OF HEALTH AND HUMAN SERVICES
Agency for Healthcare Research and Quality
Agency Information Collection Activities: Proposed Collection:
Generic Clearance for the Collection of Qualitative Feedback on Agency
Service Delivery
AGENCY: Agency for Healthcare Research and Quality (AHRQ), HHS.
ACTION: Notice.
-----------------------------------------------------------------------
SUMMARY: As part of a Federal Government-wide effort to streamline the
process to seek feedback from the public on service delivery, AHRQ has
submitted a Generic Information Collection Request (Generic ICR):
``Generic Clearance for the Collection of
[[Page 24706]]
Qualitative Feedback on Agency Service Delivery.''
DATES: Comments must be submitted July 31, 2017.
ADDRESSES: Written comments should be submitted to: Doris Lefkowitz,
Reports Clearance Officer, AHRQ, by email at
doris.lefkowitz@AHRQ.hhs.gov.
FOR FURTHER INFORMATION CONTACT: To request additional information,
please contact: Doris Lefkowitz, AHRQ Reports Clearance Officer, (301)
427-1477, or by email at doris.lefkowitz@AHRQ.hhs.gov.
SUPPLEMENTARY INFORMATION:
Proposed Project
Generic Clearance for the Collection of Qualitative Feedback on Agency
Service Delivery
As part of a Federal Government-wide effort to streamline the
process to seek feedback from the public on service delivery, AHRQ has
submitted a Generic Information Collection Request (Generic ICR):
``Generic Clearance for the Collection of Qualitative Feedback on
Agency Service Delivery'' to OMB for approval under the Paperwork
Reduction Act (PRA) (44 U.S.C. 3501 et. seq.). The information
collection activity will gather qualitative customer and stakeholder
feedback in an efficient, timely manner, in accordance with the
Administration's commitment to improving service delivery.
Qualitative feedback is information that provides useful insights
on perceptions and opinions, but is not statistical surveys that yield
quantitative results that can be generalized to the population of
study. This feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services. These collections will allow for ongoing, collaborative and
actionable communications between the Agency and its customers and
stakeholders. The feedback will contribute directly to the improvement
of program management. The current clearance was approved on November
11, 2014 (OMB Control Number 0935-0179) and will expire on November 30,
2017.
Below we provide AHRQ's projected average annual estimates for the
next three years:
Current Actions: New collection of information.
Type of Review: New Collection.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Average Expected Annual Number of activities: 10.
Respondents: 10,900.
Annual responses: 10,900.
Frequency of Response: Once per request.
The total number of respondents across all 10 activities in a given
year is 10,900.
Average minutes per response: 19.
Burden hours: 3,452.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid Office of Management and Budget control number.
Request for Comments
In accordance with the Paperwork Reduction Act, comments on AHRQ's
information collection are requested with regard to any of the
following: (a) Whether the proposed collection of information is
necessary for the proper performance of AHRQ health care research and
health care information dissemination functions, including whether the
information will have practical utility; (b) the accuracy of AHRQ's
estimate of burden (including hours and costs) of the proposed
collection(s) of information; (c) ways to enhance the quality, utility,
and clarity of the information to be collected; and (d) ways to
minimize the burden of the collection of information upon the
respondents, including the use of automated collection techniques or
other forms of information technology.
Comments submitted in response to this notice will be summarized
and included in the Agency's subsequent request for OMB approval of the
proposed information collection. All comments will become a matter of
public record.
Sharon B. Arnold,
Deputy Director.
[FR Doc. 2017-11098 Filed 5-26-17; 8:45 am]
BILLING CODE 4160-90-P
