Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 20591-20592 [2017-08915]

Agencies

• Consumer Product Safety Commission

[Federal Register Volume 82, Number 84 (Wednesday, May 3, 2017)]
[Notices]
[Pages 20591-20592]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-08915]


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CONSUMER PRODUCT SAFETY COMMISSION

[Docket No. 2011-0014]


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Consumer Product Safety Commission.

ACTION: Notice and request for comments.

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SUMMARY: As required by the Paperwork Reduction Act of 1995, the 
Consumer Product Safety Commission (CPSC or Commission) requests 
comments on a proposed extension of approval of a generic clearance for 
the collection of qualitative feedback on agency service delivery. The 
Office of Management and Budget (OMB) previously approved the 
collection of information under control number 3041-0148. OMB's most 
recent extension of approval will expire on August 31, 2017. The 
Commission will consider all comments received in response to this 
notice before requesting an extension of approval of this collection of 
information from OMB.

DATES: The Office of the Secretary must receive comments not later than 
July 3, 2017.

ADDRESSES: You may submit comments, identified by Docket No. CPSC-2011-
0014, by any of the following methods:

[[Page 20592]]

    Electronic Submissions: Submit electronic comments to the Federal 
eRulemaking Portal at: https://www.regulations.gov. Follow the 
instructions for submitting comments. The Commission does not accept 
comments submitted by electronic mail (email), except through 
www.regulations.gov. The Commission encourages you to submit electronic 
comments by using the Federal eRulemaking Portal, as described above.
    Written Submissions: Submit written submissions by mail/hand 
delivery/courier to: Office of the Secretary, Consumer Product Safety 
Commission, Room 820, 4330 East-West Highway, Bethesda, MD 20814; 
telephone (301) 504-7923.
    Instructions: All submissions received must include the agency name 
and docket number for this notice. All comments received may be posted 
without change, including any personal identifiers, contact 
information, or other personal information provided, to: https://www.regulations.gov. Do not submit confidential business information, 
trade secret information, or other sensitive or protected information 
that you do not want to be available to the public. If furnished at 
all, such information should be submitted in writing.
    Docket: For access to the docket to read background documents or 
comments received, go to: https://www.regulations.gov, and insert the 
Docket No. 2011-0014, into the ``Search'' box, and follow the prompts.

FOR FURTHER INFORMATION CONTACT: Charu S. Krishnan, Consumer Product 
Safety Commission, 4330 East-West Highway, Bethesda, MD 20814; (301) 
504-7221, or by email to: ckrishnan@cpsc.gov.

SUPPLEMENTARY INFORMATION:

A. Burden Hours

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner to improve service delivery. Below we provide the CPSC's 
projected average estimates of qualitative surveys, focus groups, 
customer satisfaction surveys, and usability tests for the next 3 
years.
    Current Actions: Renewal of collection of information.
    Type of Review: Renewal.
    Affected Public: Individuals and households, businesses and 
organizations, state, local, or tribal government.
    Average Expected Annual Number of Activities: Eight activities, 
including qualitative surveys, focus groups, customer satisfaction 
surveys, and usability tests.
    Annual Number of Respondents: 1,600.
    Annual Responses: 1,600.
    Frequency of Response: Once per request.
    Average Minutes per Response: 45 minutes per response.
    Annual Burden Hours: 1,200.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information, unless the collection of 
information displays a currently valid OMB control number.
    General Description of Collection: The CPSC will collect, analyze, 
and interpret information gathered through this generic clearance to 
identify strengths and weaknesses of current services and make 
improvements in service delivery based on feedback. The solicitation of 
feedback will target areas such as: Timeliness, appropriateness, 
accuracy of information, courtesy, efficiency of service delivery, and 
resolution of issues with service delivery. Responses will be assessed 
to plan and inform efforts to improve or maintain the quality of 
service offered to the public.

B. Request for Comments

    The Commission solicits written comments from all interested 
persons about the proposed collection of information. The Commission 
specifically solicits information relevant to the following topics:
     Whether the collection of information described above is 
necessary for the proper performance of the Commission's functions, 
including whether the information would have practical utility;
     Whether the estimated burden of the proposed collection of 
information is accurate;
     Whether the quality, utility, and clarity of the 
information to be collected could be enhanced; and
     Whether the burden imposed by the collection of 
information could be minimized by use of automated, electronic, or 
other forms of information technology.

Alberta E. Mills,
Acting Secretary, Consumer Product Safety Commission.
[FR Doc. 2017-08915 Filed 5-2-17; 8:45 am]
 BILLING CODE 6355-01-P