Agency Information Collection Activity: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 20535-20536 [2017-08841]
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Federal Register / Vol. 82, No. 83 / Tuesday, May 2, 2017 / Notices
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sradovich on DSK3GMQ082PROD with NOTICES
SUPPLEMENTARY INFORMATION:
VerDate Sep<11>2014
16:36 May 01, 2017
Jkt 241001
Dated: April 26, 2017.
Robert J. Neis,
Benefits Tax Counsel, Office of Tax Policy.
[FR Doc. 2017–08922 Filed 4–28–17; 11:15 am]
BILLING CODE 4810–25–P
DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0770]
Agency Information Collection
Activity: Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery
The Department of Veterans
Affairs.
ACTION: Notice.
AGENCY:
The Department of Veterans
Affairs (VA), is announcing an
opportunity for public comment on the
proposed collection of certain
information by the agency. Under the
Paperwork Reduction Act (PRA) of
1995, Federal agencies are required to
publish notice in the Federal Register
concerning each proposed collection of
information, including each proposed
extension of a currently approved
collection, and allow 60 days for public
comment in response to the notice.
DATES: Written comments and
recommendations on the proposed
collection of information should be
received on or before July 3, 2017.
ADDRESSES: Submit written comments
on the collection of information through
Federal Docket Management System
(FDMS) at www.Regulations.gov or to
Cynthia Harvey-Pryor (005R1B),
Department of Veterans Affairs, 810
Vermont Avenue NW., Washington, DC
20420 or email to Cynthia.HarveyPryor@va.gov. Please refer to ‘‘OMB
Control No. 2900–0770’’ in any
correspondence. During the comment
period, comments may be viewed online
through FDMS.
FOR FURTHER INFORMATION CONTACT:
Cynthia Harvey-Pryor at (202) 461–
5870.
SUMMARY:
Under the
PRA of 1995, Federal agencies must
obtain approval from the Office of
Management and Budget (OMB) for each
collection of information they conduct
or sponsor. This request for comment is
being made pursuant to Section
3506(c)(2)(A) of the PRA.
With respect to the following
collection of information, VA invites
comments on: (1) Whether the proposed
collection of information is necessary
for the proper performance of VA’s
functions, including whether the
SUPPLEMENTARY INFORMATION:
PO 00000
Frm 00080
Fmt 4703
Sfmt 4703
20535
information will have practical utility;
(2) the accuracy of VA’s estimate of the
burden of the proposed collection of
information; (3) ways to enhance the
quality, utility, and clarity of the
information to be collected; and (4)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
the use of other forms of information
technology.
Authority: Public Law 104–13; 44
U.S.C. 3501–3501.
Title: Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery.
OMB Control Number: 2900–0770.
Type of Review: Revision of a
currently approved collection.
Abstract: The proposed information
collection activity provides a means to
garner qualitative customer and
stakeholder feedback in an efficient,
timely manner, in accordance with the
Administration’s commitment to
improving service delivery. By
qualitative feedback we mean
information that provides useful
insights on perceptions and opinions,
but are not statistical surveys that yield
quantitative results that can be
generalized to the population of study.
This feedback will provide insights into
customer or stakeholder perceptions,
experiences and expectations, provide
an early warning of issues with service,
or focus attention on areas where
communication, training or changes in
operations might improve delivery of
products or services. These collections
will allow for ongoing, collaborative and
actionable communications between the
Agency and its customers and
stakeholders. It will also allow feedback
to contribute directly to the
improvement of program management.
The solicitation of feedback will target
areas such as: Timeliness,
appropriateness, accuracy of
information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. Responses
will be assessed to plan and inform
efforts to improve or maintain the
quality of service offered to the public.
If this information is not collected, vital
feedback from customers and
stakeholders on the Agency’s services
will be unavailable.
The Agency will only submit a
collection for approval under this
generic clearance if it meets the
following conditions:
• The collections are voluntary;
• The collections are low-burden for
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per
E:\FR\FM\02MYN1.SGM
02MYN1
20536
Federal Register / Vol. 82, No. 83 / Tuesday, May 2, 2017 / Notices
sradovich on DSK3GMQ082PROD with NOTICES
respondent) and are low-cost for both
the respondents and the Federal
Government;
• The collections are
noncontroversial and do not raise issues
of concern to other Federal agencies;
• Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future;
• Personally identifiable information
(PII) is collected only to the extent
necessary and is not retained;
• Information gathered will be used
only internally for general service
improvement and program management
purposes and is not intended for release
outside of the agency;
• Information gathered will not be
used for the purpose of substantially
informing influential policy decisions;
and
• Information gathered will yield
qualitative information; the collections
will not be designed or expected to
yield statistically reliable results or used
as though the results are generalizable to
the population of study.
Feedback collected under this generic
clearance provides useful information,
but it does not yield data that can be
generalized to the overall population.
This type of generic clearance for
qualitative information will not be used
for quantitative information collections
that are designed to yield reliably
actionable results, such as monitoring
trends over time or documenting
program performance. Such data uses
VerDate Sep<11>2014
16:36 May 01, 2017
Jkt 241001
require more rigorous designs that
address: The target population to which
generalizations will be made, the
sampling frame, the sample design
(including stratification and clustering),
the precision requirements or power
calculations that justify the proposed
sample size, the expected response rate,
methods for assessing potential
nonresponse bias, the protocols for data
collection, and any testing procedures
that were or will be undertaken prior to
fielding the study. Depending on the
degree of influence the results are likely
to have, such collections may still be
eligible for submission for other generic
mechanisms that are designed to yield
quantitative results.
As a general matter, information
collections will not result in any new
system of records containing privacy
information and will not ask questions
of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
Affected Public: Individuals and
Households, Businesses and
Organizations, State, Local or Tribal
Government.
Estimated Annual Burden: 214,167
hours.
Customer Satisfaction Surveys:
66,667.
Focus Groups: 30,000.
Customer Comment Cards: 5,000.
Small Discussion Groups: 2,500.
Cognitive Laboratory Studies: 30,000.
Qualitative Customer Satisfaction
Surveys: 37,500.
PO 00000
Frm 00081
Fmt 4703
Sfmt 9990
In-Person Observation Testing: 5,000.
Patient Surveys: 37,500.
Estimated Average Burden per
Respondent:
Customer Satisfaction Surveys: 40
minutes.
Focus Groups: 60 minutes.
Customer Comment Cards: 30
minutes.
Small Discussion Groups: 30 minutes.
Cognitive Laboratory Studies: 60
minutes.
Qualitative Customer Satisfaction
Surveys: 30 minutes.
In-Person Observation Testing: 30
minutes.
Patient Surveys: 30 minutes.
Frequency of Response: Once.
Estimated Number of Respondents:
335,000.
Customer Satisfaction Surveys:
100,000.
Focus Groups: 30,000.
Customer Comment Cards: 10,000.
Small Discussion Groups: 5,000.
Cognitive Laboratory Studies: 30,000.
Qualitative Customer Satisfaction
Surveys: 75,000.
In-Person Observation Testing:
10,000.
Patient Surveys: 75,000.
By direction of the Secretary.
Cynthia Harvey-Pryor,
Department Clearance Officer, Enterprise
Records Service, Office of Quality and
Compliance, Department of Veterans Affairs.
[FR Doc. 2017–08841 Filed 5–1–17; 8:45 am]
BILLING CODE 8320–01–P
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02MYN1
]]>Agencies
[Federal Register Volume 82, Number 83 (Tuesday, May 2, 2017)]
[Notices]
[Pages 20535-20536]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-08841]
=======================================================================
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DEPARTMENT OF VETERANS AFFAIRS
[OMB Control No. 2900-0770]
Agency Information Collection Activity: Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery
AGENCY: The Department of Veterans Affairs.
ACTION: Notice.
-----------------------------------------------------------------------
SUMMARY: The Department of Veterans Affairs (VA), is announcing an
opportunity for public comment on the proposed collection of certain
information by the agency. Under the Paperwork Reduction Act (PRA) of
1995, Federal agencies are required to publish notice in the Federal
Register concerning each proposed collection of information, including
each proposed extension of a currently approved collection, and allow
60 days for public comment in response to the notice.
DATES: Written comments and recommendations on the proposed collection
of information should be received on or before July 3, 2017.
ADDRESSES: Submit written comments on the collection of information
through Federal Docket Management System (FDMS) at www.Regulations.gov
or to Cynthia Harvey-Pryor (005R1B), Department of Veterans Affairs,
810 Vermont Avenue NW., Washington, DC 20420 or email to
Cynthia.Harvey-Pryor@va.gov. Please refer to ``OMB Control No. 2900-
0770'' in any correspondence. During the comment period, comments may
be viewed online through FDMS.
FOR FURTHER INFORMATION CONTACT: Cynthia Harvey-Pryor at (202) 461-
5870.
SUPPLEMENTARY INFORMATION: Under the PRA of 1995, Federal agencies must
obtain approval from the Office of Management and Budget (OMB) for each
collection of information they conduct or sponsor. This request for
comment is being made pursuant to Section 3506(c)(2)(A) of the PRA.
With respect to the following collection of information, VA invites
comments on: (1) Whether the proposed collection of information is
necessary for the proper performance of VA's functions, including
whether the information will have practical utility; (2) the accuracy
of VA's estimate of the burden of the proposed collection of
information; (3) ways to enhance the quality, utility, and clarity of
the information to be collected; and (4) ways to minimize the burden of
the collection of information on respondents, including through the use
of automated collection techniques or the use of other forms of
information technology.
Authority: Public Law 104-13; 44 U.S.C. 3501-3501.
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Control Number: 2900-0770.
Type of Review: Revision of a currently approved collection.
Abstract: The proposed information collection activity provides a
means to garner qualitative customer and stakeholder feedback in an
efficient, timely manner, in accordance with the Administration's
commitment to improving service delivery. By qualitative feedback we
mean information that provides useful insights on perceptions and
opinions, but are not statistical surveys that yield quantitative
results that can be generalized to the population of study. This
feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services. These collections will allow for ongoing, collaborative and
actionable communications between the Agency and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management.
The solicitation of feedback will target areas such as: Timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the Agency's services will be unavailable.
The Agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
The collections are voluntary;
The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per
[[Page 20536]]
respondent) and are low-cost for both the respondents and the Federal
Government;
The collections are noncontroversial and do not raise
issues of concern to other Federal agencies;
Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the agency;
Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential nonresponse bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Estimated Annual Burden: 214,167 hours.
Customer Satisfaction Surveys: 66,667.
Focus Groups: 30,000.
Customer Comment Cards: 5,000.
Small Discussion Groups: 2,500.
Cognitive Laboratory Studies: 30,000.
Qualitative Customer Satisfaction Surveys: 37,500.
In-Person Observation Testing: 5,000.
Patient Surveys: 37,500.
Estimated Average Burden per Respondent:
Customer Satisfaction Surveys: 40 minutes.
Focus Groups: 60 minutes.
Customer Comment Cards: 30 minutes.
Small Discussion Groups: 30 minutes.
Cognitive Laboratory Studies: 60 minutes.
Qualitative Customer Satisfaction Surveys: 30 minutes.
In-Person Observation Testing: 30 minutes.
Patient Surveys: 30 minutes.
Frequency of Response: Once.
Estimated Number of Respondents: 335,000.
Customer Satisfaction Surveys: 100,000.
Focus Groups: 30,000.
Customer Comment Cards: 10,000.
Small Discussion Groups: 5,000.
Cognitive Laboratory Studies: 30,000.
Qualitative Customer Satisfaction Surveys: 75,000.
In-Person Observation Testing: 10,000.
Patient Surveys: 75,000.
By direction of the Secretary.
Cynthia Harvey-Pryor,
Department Clearance Officer, Enterprise Records Service, Office of
Quality and Compliance, Department of Veterans Affairs.
[FR Doc. 2017-08841 Filed 5-1-17; 8:45 am]
BILLING CODE 8320-01-P
