Agency Information Collection Activities: Proposed Collection; Public Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery;, 17640-17641 [2017-07342]

Agencies

• COURT SERVICES AND OFFENDER SUPERVISON AGENCY FOR THE DISTRICT OF COLUMBIA

[Federal Register Volume 82, Number 69 (Wednesday, April 12, 2017)]
[Notices]
[Pages 17640-17641]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-07342]


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COURT SERVICES AND OFFENDER SUPERVISON AGENCY FOR THE DISTRICT OF 
COLUMBIA


Agency Information Collection Activities: Proposed Collection; 
Public Comment Request; Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery;

AGENCY: Court Services and Offender Supervision Agency for the District 
of Columbia (CSOSA).

ACTION: Notice and request for comments.

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SUMMARY: This notice announces the intention of the CSOSA, on behalf of 
its sister agency, Pretrial Services Agency for the District of 
Columbia (PSA), to request that the Office of Management and Budget 
(OMB) approve the proposed Generic Information Collection request 
(Generic ICR): ``Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery.'' In accordance with the Paperwork 
Reduction Act (44 U.S.C. 3501 et. seq.), this notice announces PSA's 
intent to submit this collection to OMB for approval. PSA invites the 
public to comment on this proposed information collection. Notice and 
request for public comment on this collection was published in the 
Federal Register on January 30, 2017 at 82 FR 8726. The Agency did not 
receive any comments in response to the 60-day notice published in the 
Federal Register.

DATES: Consideration will be given to all comments received by May 12, 
2017.

ADDRESSES: You may submit written comments to: The Office of 
Information and Regulatory Affairs, Office of Management and Budget, 
Attn: CSOSA Desk Officer and to: oira_submission@omb.eop.gov. A copy of 
any comments should be sent to: Rochelle Durant, Program Analyst, 
Office of General Counsel, Court Services and Offender Supervision 
Agency, 633 Indiana Avenue NW, Room 1253, Washington, DC 20004 or to 
Rochelle.durant@csosa.gov. All comments should reference the title of 
the collection, ``Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery.'' Comments submitted in response 
to this notice may be made available to the public. For this reason, 
please do not include in your comments information of a confidential 
nature, such as sensitive personal information or proprietary 
information. If you send an email comment, your email address will be 
automatically captured and included as part of the comment that is 
placed in the public docket and may be made available on the Internet. 
Please note that responses to this public comment request containing 
any routine notice about the confidentiality of the communication will 
be treated as public comments that may be made available to the public 
notwithstanding the inclusion of the routine notice.

FOR FURTHER INFORMATION CONTACT: Rochelle Durant, Program Analyst, 
Office of General Counsel, Court Services and Offender Supervision 
Agency for the District of Columbia, 633 Indiana Avenue NW., Room 1253, 
Washington, DC 20004, (202) 220-5304 or Rochelle.durant@csosa.gov.
    For content support: Sharon Banks, Program Analyst, Office of 
Strategic Planning, Pretrial Services Agency for the District of 
Columbia, 1025 F Street, NW., Room 706-G, Washington, DC 20004, (202) 
442-1086 or to Sharon.Banks@psa.gov.

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: Under the PRA (44 U.S.C. 3501-3520), federal agencies 
must obtain approval from the Office of Management and Budget (OMB) for 
each collection of information they collect or sponsor. Section 
3506(c)(2)(A) of the PRA (944 U.S.C. 3506(c)(2)(A) requires federal 
agencies to provide a 60-day notice in the Federal Register concerning 
each proposed collection of

[[Page 17641]]

information, including each proposed extension of an existing 
collection of information, before submitting the collection of 
information to OMB for approval. To comply with this requirement, CSOSA 
on behalf of its sister agency, PSA, is publishing notice of the 
proposed collection of information set forth in this document. The 
proposed information collection activity provides a means to garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
    1. The collections are voluntary;
    2. The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the federal government;
    3. The collections are non-controversial and do not raise issues of 
concern to other federal agencies;
    4. Any collection is targeted to the solicitation of opinions from 
respondents who have experience with the program or may have experience 
with the program in the near future;
    5. Personally identifiable information (PII) is collected only to 
the extent necessary and is not retained;
    6. Information gathered will be used only internally for general 
service improvement and program management purposes and is not intended 
for release outside of the agency;
    7. Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
    8. Information gathered will yield qualitative information; the 
collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    Current Actions: New collection of information.
    Type of Review: New Collection.
    (1) Affected Public: Individuals currently under PSA supervision. 
PSA stakeholders including criminal justice system (e.g., judges).
    Estimated Number of Respondents: 450.
    Below we provide projected average estimates for the next three 
years:
    Average Expected Annual Number of Activities: 2.
    Average Number of Respondents per Activity: 225.
    Annual Responses: 450.
    Frequency of Response: Once per request.
    Average Minutes per Response: 13.
    Burden Hours: 146.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. 
Comments are invited on: (a) Whether the collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the collection of 
information; (c) ways to enhance the quality, utility, and clarity of 
the information to be collected; (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology; and (e) estimates of capital or start-up costs and costs of 
operation, maintenance, and purchase of services to provide 
information. Burden means the total time, effort, or financial 
resources expended by persons to generate, maintain, retain, disclose 
or provide information to or for a Federal agency. This includes the 
time needed to review instructions; to develop, acquire, install and 
utilize technology and systems for the purpose of collecting, 
validating and verifying information, processing and maintaining 
information, and disclosing and providing information; to train 
personnel and to be able to respond to a collection of information, to 
search data sources, to complete and review the collection of 
information; and to transmit or otherwise disclose the information.

Rochelle Durant,
Program Analyst, Court Services and Offender Supervision Agency, on 
behalf of Pretrial Services for the District of Columbia.
[FR Doc. 2017-07342 Filed 4-11-17; 8:45 am]
 BILLING CODE 3129-07-P